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I'm having a problem where my phone will not connect to 4G, it connected fine for about 2 weeks and then it stopped working. I have tried everything I can think of, restores, data wipes, new roms, the new radio, messing with modem settings, but I have had no luck, I'm starting to think that it is just my Thunderbolt and I will have to get a replacement I took this screenshot of the thing i think is werid, the phone recognizes the LTE network but GPRS service is disconnected. If anybody has any suggestions on something for me to try it would be greatly appreciated. Thanks
Flash the new radio that was made available today and see if that changes it. If not factory reset your phone and bring it in and say it stopped working.
schwab16 said:
I'm having a problem where my phone will not connect to 4G, it connected fine for about 2 weeks and then it stopped working. I have tried everything I can think of, restores, data wipes, new roms, the new radio, messing with modem settings, but I have had no luck, I'm starting to think that it is just my Thunderbolt and I will have to get a replacement I took this screenshot of the thing i think is werid, the phone recognizes the LTE network but GPRS service is disconnected. If anybody has any suggestions on something for me to try it would be greatly appreciated. Thanks
Click to expand...
Click to collapse
I been have problems with 4G since Saturday here in San Diego. It has been working fine for 3 weeks up to this point. I have 3-4 bars of 4G, but there's no network connection. The connection does NOT bounce between 3G/1X. It is solid 4G, however on the 4G LTE icon at the top, only the white arrow lights up, never the down arrow. When I run the ping test in the diag screen you posted there, it fails.
I went down to the Verizon store near my house and they had two display Thunderbolts. One of them was having the same exact problem as mine. While I was there, I rebooted mine and it magically started working right.
Then about a hour ago, it stopped working again. Rebooted twice and nothing. Called Verizon tech support just to let them know there might be an issue since my phone and the display phone werent working right. They transferred me to a
"4G specialist" who had me shutdown the phone while he "rebuilt" my account in their system. Booted back up and it works again.. Dont know if something he did fixed it, or the third reboot fixed it.
BTW, my phone is factory stock. Have it set to LTE/CDMA Auto in th phone settings.
Sigh... it's doing it again this morning
Same here, stuck using 3G until further notice.
Sent from my HTC Thunderbolt
Ya this problem is making me mad, I'm going on a trip, and when I get back if I still have problems I will just unroot and get a replacement, I really hope someone knows a fix to this though and posts it
Sent from my ADR6400L using XDA Premium App
My 4g and 3g have been on the outs today here in ohio. Never had the issue before today. I'm assuming its a network issue and not an issue with my phone. And I have the new radio fyi.
Sent from my ADR6400L using XDA Premium App
schwab16 said:
I'm having a problem where my phone will not connect to 4G, it connected fine for about 2 weeks and then it stopped working. I have tried everything I can think of, restores, data wipes, new roms, the new radio, messing with modem settings, but I have had no luck, I'm starting to think that it is just my Thunderbolt and I will have to get a replacement I took this screenshot of the thing i think is werid, the phone recognizes the LTE network but GPRS service is disconnected. If anybody has any suggestions on something for me to try it would be greatly appreciated. Thanks
Click to expand...
Click to collapse
-89 dB is pretty weak. -89 to -93 is what mine is at most places in my house. The only way it will go from 3G to 4G is if I walk over to the bedroom window facing the nearest celltower and then it will go to about -78 and switch to 4G.
When facing the tower do not "cup" the phone because I have seen as much as 10dB loss from my hand being between the phone and the tower.
crazed_z06 said:
Sigh... it's doing it again this morning
Click to expand...
Click to collapse
I have similar issues in San Diego as well. Fortunately I work from home, so I just enable WiFi for now.
Sent from my ADR6400L using XDA Premium App
crazed_z06 said:
Sigh... it's doing it again this morning
Click to expand...
Click to collapse
I can say the same thing in Phoenix.... you have good 4g days and you have bad 4g days. Like yesterday... up then down then up then down then nothing for an hr.... then up and down... an awesome way to tank the battery.
I wish Big Red would make up their minds... and fix these issues.
Same here in scottsdale, shows the 4g icon but there is no data till it switches back to 3g. Maybe just a coincidence but mine started yesterday after upgrading to the new radio and bamf 1.5
Shinanigans250 said:
Same here in scottsdale, shows the 4g icon but there is no data till it switches back to 3g. Maybe just a coincidence but mine started yesterday after upgrading to the new radio and bamf 1.5
Click to expand...
Click to collapse
Same for me in southern Scottsdale. Also started happen with new radio and bamf 1.5.
I'm going back to old radio and 1.4 for now...
crazed_z06 said:
I been have problems with 4G since Saturday here in San Diego. It has been working fine for 3 weeks up to this point. I have 3-4 bars of 4G, but there's no network connection. The connection does NOT bounce between 3G/1X. It is solid 4G, however on the 4G LTE icon at the top, only the white arrow lights up, never the down arrow. When I run the ping test in the diag screen you posted there, it fails.
BTW, my phone is factory stock. Have it set to LTE/CDMA Auto in th phone settings.
Click to expand...
Click to collapse
I'm having the same exact problem you are having in NYC and now in Boston while I am on vacation. If I force the phone to 3G, everything works beautifully, but to get 4G working again, I have to power off and on the phone.
Now, while in Boston, this issue happens when I am in an area of no cell signal (say the parking garage of my hotel) and then walk into an area with cell signal. I'll wake my phone from standby and will not see the 4G symbol, and then the symbol appears, but no data, like what you described.
I wonder if it has to deal with how the phone connects to the towers. Maybe the new radio will fix it? I'm currently on stock since it's still runs pretty damn well.
Just to mention, my phone does not suffer from the cycling issue between 3G and 4G.
Switched to bamf remix 1.5 with the same updated radio and 4g works great now. Kinda like the remix better.. win win
Did you try taking out your batter and sim card... waiting a minute and then putting them back in? I had this problem once where I was stuck in 3G in a 4G area and this is what tech support had me do. I didn't think it would work, but it did!
Im in the DC area and my phone wont connect to 4g for life of me (im in a strong 4g area). tried toggling. tried forcing LTE only(either 1x shows up or nothing at all). tried turning off data for 10 minutes. tried removing battery. tried full wipe (wiped three times cache, tried clearing davlik cache and battery stats...three times) reinstalling 1.7. I can still connect to 3g and 1x. Just no 4g
i was initially on bamf's 2.0b5 and noticed i couldnt get 4g. so i restored back to 1.7 and still no 4g. and no i didnt forget to flash the appropriate radios. i called verizon to see if there were issues with the network in the area and they came up with nothing. is my radio broken or am i missing something here?
Try starting the phone up once without the sim card in and then reinstall the sim card and see if it works.
Sent from my ADR6400L using XDA App
just tried that. no dice. any other suggestions?
Maybe take it in to vzw and have them test the sim. It could be fried.
Sent from my ADR6400L using XDA App
whoa. i didnt know that could happen.
same thing with mine I am in Manasasso area and i get 4g off and on but cant get on the market or google, then i back to 1x so is it a phone issue or a system issue.
Well with me its not even on and off. I get nothing at all.
Sent from my ADR6400L using XDA App
I'm sure this is a stupid question but it must be asked. Do you have the back of the phone off?
no such thing as a dumb question. just dumb people. hahaha im kidding. just trying to make light of the situation a little at least. i had a teacher that would always joke around like that so i had to say it.
but i digress, no the battery cover is not off. like i said, 3g and 1x works. just no 4g. can it be possible that just the 4g radio could be broken or if that were the case, i wouldnt have any data network at all?......
and as i was typing this message, my 4g connection had just connected. i think it has to do with the area where i live because I am now in my work building and it seems to be working fine now...i guess verizon lied to me... thanks for the suggestions. will post if things change.
Well, according to Verizon and their coverage map I'm supposed to get 4G at my house but I don't. Granted, I am on the edge. Now, here at work is a different story...solid 4G and it never looks for 3G.
Yeah, I am supposed to have 4g at where I live too. And I would get a strong signal too, which was why I was totally stumped when i couldnt get a 4g connection all of a sudden and verizon told me there were no problems with the network in the area.
this is happening to me as well. Phone keeps jumping between 1X and 3G all the time. I rarely get 4G anymore
I'm on Perfect Storm1.5 running the MR2.5 Radio chingy leaked
I have tried 4 different radios as well as ROMs over this past week, no change on either
been 4 hours and phone hasnt dropped 4g since. even flashed back to bamf 2.0b6. I would get no signal on reboot, but toggling works like usual again. i guess where I live is having problems right now. will post when i get back.
working now. im guessing its the network. running 2.0b6 with mr2.5
This was happening to me as well. I would sometime get "4G", but it's fake 4G, as I would not be able to receive any downstream data, and connectivity would soon cut out. I've gone from GingerRemix 2.1 back -> 1.7 -> 1.63 -> stock -> stock unrooted, and could not get 4G back.
I decided to throw in the towel and go to Verizon (with GingerRemix 2.1 loaded), to compare. They definitely had 4G in store while I was carrying 3G around. I told the "device specialist", and without much questions, he popped in a new sim card for me. I had 4G then until I was about 4 steps out the door, and it would fall back to 3G. The dude and I spent the next hour swapping out another card, placing my sim card into a returned TBolt, but no luck. Finally, he did a factory reset on my phone. With no further luck, he resorted to ordering me a new one.
Still unsure what the issue is since he did give me a new SIM, and that SIM didn't work on another TBolt as well. We'll see whether the new one that comes in the mail tomorrow will fix the issue. I've since then reverted back to stock, since I need to mail my "broken" phone back to VZ, still no 4G.
All,
I have had the One X for just over a week now. Three times, I have had to hard reset the phone because it stops receiving / making calls, and data stops.
I tried searching the forums but it seems like issues are all over the board and couldn't really find something that was exactly my issue. If there is one, I apologize for the duplicate post.
Regardless, when the phone is in this state, it appears like everything is working. It shows I have great signal, the little 4G icon is there, indicating that everything is working.
Anyone else have this problem or could I possibly just have a bad unit? AT&T already swapped out the SIM card thinking that might fix it, but no luck.
Wintrmte said:
All,
I have had the One X for just over a week now. Three times, I have had to hard reset the phone because it stops receiving / making calls, and data stops.
I tried searching the forums but it seems like issues are all over the board and couldn't really find something that was exactly my issue. If there is one, I apologize for the duplicate post.
Regardless, when the phone is in this state, it appears like everything is working. It shows I have great signal, the little 4G icon is there, indicating that everything is working.
Anyone else have this problem or could I possibly just have a bad unit? AT&T already swapped out the SIM card thinking that might fix it, but no luck.
Click to expand...
Click to collapse
I think you should swap out the phone as bad before returning it if that's the only issue you're having. mine seems flawless in that regard. I haven't missed or dropped a single call.
gunnyman said:
I think you should swap out the phone as bad before returning it if that's the only issue you're having. mine seems flawless in that regard. I haven't missed or dropped a single call.
Click to expand...
Click to collapse
Thanks for the suggestion, I'll give that a go.
Definitely return it for new one...that problem is one I have not heard of and will probably go away once you have the new one. Good luck...badass phone for sure.
Sent from my HTC One X using Tapatalk 2
what the hell I just took my HOX out of my pocket and it's stuck on edge!
might be the service AT&T
gunnyman said:
what the hell I just took my HOX out of my pocket and it's stuck on edge!
Click to expand...
Click to collapse
I don't recall ever having that problem. Mine was pretty random too, in fact it got so bad yesterday that I missed several important calls.
If I would restart the phone, I would get all my missed text messages and the voicemail (google voice) would tell me I have messages waiting..
Very frustrating.
aznrecon said:
might be the service AT&T
Click to expand...
Click to collapse
I thought that might be my problem too, but where I could stand in one place and have the problem, restart the phone, and then not have the problem -- that leads me to believe there was something wrong with the phone.
aznrecon said:
might be the service AT&T
Click to expand...
Click to collapse
Nope the wife's inspire stayed on hspa
My X started out ok, but these last couple of days I have NO signal anywhere. Also SMS/MMS is barely working. (and when it does, people are getting multiples) And its dropping pretty much every single call.
I just called my corp store, they have plenty in stock. I'm going to go exchange it. Should I ask for a new SIM also?
And my screen is perfect, here's hoping I get another good one...
powerwagon said:
Definitely return it for new one...that problem is one I have not heard of and will probably go away once you have the new one. Good luck...badass phone for sure.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Good luck getting to get a new one. I need to swap mine too but doesn't look like there will be anymore stock
Sent from my HTC One X using XDA Premium HD app
gunnyman said:
Nope the wife's inspire stayed on hspa
Click to expand...
Click to collapse
However, AT&T's LTE phones are notorious for connection problems on non-LTE market. These LTE phones use a new APN called pta. I just had the same problem while traveling through PA yesterday. Lost data connections many times and had to reboot the phone at the end of the day to regain data connection of any kind.
So, it is AT&T's service and also the phone firmware that can't properly handle the fact that it can't receive any LTE signal in certain areas.
foxbat121 said:
However, AT&T's LTE phones are notorious for connection problems on non-LTE market. These LTE phones use a new APN called pta. I just had the same problem while traveling through PA yesterday. Lost data connections many times and had to reboot the phone at the end of the day to regain data connection of any kind.
So, it is AT&T's service and also the phone firmware that can't properly handle the fact that it can't receive any LTE signal in certain areas.
Click to expand...
Click to collapse
return it and get another phone, besides the One X, it's all hype anyway. The HTC vivid is a much more solid phone.
I had almost the same issue. My device was on wifi and would at random times just stop pulling data. Or at time just not make calls. I tried trouble shooting it but I was basically told since I didn't have it long I should get it replaced. I replaced it and the new device is perfect. I have not once had that issue again.
djfrost40 said:
return it and get another phone, besides the One X, it's all hype anyway. The HTC vivid is a much more solid phone.
Click to expand...
Click to collapse
Who said I'm going to reture it. OneX, regardless all its problems is still way better than any alternatives AT&T have. There is no such thing as problem free Android phones. I've being many of them. They all have problems one way or another. Vivid with its ancient S3 CPU and SD screen just plain sucked. My SGS2 can kick its butt.
For me the form factor of One X, LTE speed, S4 processor and HD screen are the main things I pick One X over any other phones available on AT&T. These software bugs will be corrected overtime.
I just came back from my store. They had plenty in stock but said when that runs out, they have no idea when they will see anymore.
I have a brand new 1X, and a new SIM card. Hopefully this one works.
I stopped by a vzw store to look at the gnex and my hox side by side. I've decided to keep the HOX. Screen on the gnex was way too bright and I ran quadrant side by side on both phones. The hox blew the gnex out of the water.
Wintrmte said:
All,
I have had the One X for just over a week now. Three times, I have had to hard reset the phone because it stops receiving / making calls, and data stops.
I tried searching the forums but it seems like issues are all over the board and couldn't really find something that was exactly my issue. If there is one, I apologize for the duplicate post.
Regardless, when the phone is in this state, it appears like everything is working. It shows I have great signal, the little 4G icon is there, indicating that everything is working.
Anyone else have this problem or could I possibly just have a bad unit? AT&T already swapped out the SIM card thinking that might fix it, but no luck.
Click to expand...
Click to collapse
Bought mine yesterday and this same issue happened to me today. Had full reception on 4G but could not send a text or place a call. Happened twice today, and I dont know if I want to return it ASAP or if its software related and may be fixed.
I had that problem 3 days after buying the phone. Data, calls, texts..tons of problems. Phone was unusable half the time. I went and exchanged it for another one. I am now at 6 days with the new phone. No problems. I hope it lasts.
Hey everyone, i'm a new coming from the OG razr and while i heard the radio on the s3 isn't as good as the razr i think my phone might have a problem. It seems to get stuck on 1x a lot and the only way to get back to 4g is to restart the phone. my phone is rooted but stock rom. Is this a common problem? Also under under APN LTE verizon internet is checked not EHRPD. Is this correct?
topaz330 said:
Hey everyone, i'm a new coming from the OG razr and while i heard the radio on the s3 isn't as good as the razr i think my phone might have a problem. It seems to get stuck on 1x a lot and the only way to get back to 4g is to restart the phone. my phone is rooted but stock rom. Is this a common problem? Also under under APN LTE verizon internet is checked not EHRPD. Is this correct?
Click to expand...
Click to collapse
Its not normal. Take it back before your 14 day period and they'll give you a brand new one for it. If you wait then you'll just get a refurb.
Sent from my SCH-I535 using xda app-developers app
Vorfidus said:
Its not normal. Take it back before your 14 day period and they'll give you a brand new one for it. If you wait then you'll just get a refurb.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
is unrooting as easy as rooting? I'm hoping theres a script or program that can unroot as I'm not the most tech savvy. I'm guessing if i'm bringing it back i'll need to unroot.
topaz330 said:
is unrooting as easy as rooting? I'm hoping theres a script or program that can unroot as I'm not the most tech savvy. I'm guessing if i'm bringing it back i'll need to unroot.
Click to expand...
Click to collapse
You know how to use Odin? Look at section two, "how to get back to stock from any rom."
http://forum.xda-developers.com/showthread.php?t=1762709
Sent from my SCH-I535 using xda app-developers app
dont know how to use odin but the instructions seems easy enough. Just got off the phone with CS and they tell me its most likely the sim card and not the phone and to go to a store to replace it. Is it true that the sim card actually controls the signal?
topaz330 said:
dont know how to use odin but the instructions seems easy enough. Just got off the phone with CS and they tell me its most likely the sim card and not the phone and to go to a store to replace it. Is it true that the sim card actually controls the signal?
Click to expand...
Click to collapse
Yeah it's true, put simply. You can see if it's the sim. But like I said, if you try to get a replacement after your return period, then you'll just get a refurb. So be quick on the draw if the sim card doesn't fix it.
Sent from my SCH-I535 using xda app-developers app
My s3 isn't having that bad of issues but still some bad data reception. Is Samsung going to do any updates or is it just going to be like this permanently
bby144 said:
My s3 isn't having that bad of issues but still some bad data reception. Is Samsung going to do any updates or is it just going to be like this permanently
Click to expand...
Click to collapse
S3s are known to have a number of data issues. Call technical support and try their ideas. When you can rule everything else out, then you know it's your phone. Basically, if a new sim or a factory reset doesn't fix it, you need a new phone.
Sent from my SCH-I535 using xda app-developers app
Vorfidus said:
S3s are known to have a number of data issues. Call technical support and try their ideas. When you can rule everything else out, then you know it's your phone. Basically, if a new sim or a factory reset doesn't fix it, you need a new phone.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Alright, I sent them an email and will probably call them if it starts to get worse.
topaz330 said:
dont know how to use odin but the instructions seems easy enough. Just got off the phone with CS and they tell me its most likely the sim card and not the phone and to go to a store to replace it. Is it true that the sim card actually controls the signal?
Click to expand...
Click to collapse
I took my phone in the store yesterday and they told me flat out that I sim card won't do anything for your signal. I'm not discounting what you're saying, just telling you guys what they told me.
My signal is garbage at home AND at work. I use wifi at home to play with the phone but actual 3G signal is bad. I am lucky to get 2 bars but its generally 1 with speed tests of about 80kbps.
I don't have WIFI at work, and get no signal at all.
I still have a week to return the phone but I'd like to keep it if I can get a better signal.
I am still within my 14 day, maybe 5 days left
Garrett67 said:
I took my phone in the store yesterday and they told me flat out that I sim card won't do anything for your signal. I'm not discounting what you're saying, just telling you guys what they told me.
My signal is garbage at home AND at work. I use wifi at home to play with the phone but actual 3G signal is bad. I am lucky to get 2 bars but its generally 1 with speed tests of about 80kbps.
I don't have WIFI at work, and get no signal at all.
I still have a week to return the phone but I'd like to keep it if I can get a better signal.
I am still within my 14 day, maybe 5 days left
Click to expand...
Click to collapse
Are you new to VZW or have all of your phones had the same problem?
With the thought of you possibly leaving VZW, you would think the store would have tried a new sim card, if only to pacify you. Or they might have offered to switch out the device.
jdk2 said:
Are you new to VZW or have all of your phones had the same problem?
With the thought of you possibly leaving VZW, you would think the store would have tried a new sim card, if only to pacify you. Or they might have offered to switch out the device.
Click to expand...
Click to collapse
I have been with Verizon for years. My Droid X didn't have the best signal but it was much better than this.
One problem is, the store is located in a 4G area, it works great there but it doesn't where I live, nor where I work (which is a decent sized city)
It sounds like you have a bad phone. I'd be pushing for a new one before your worry-free period is up.
Okay, I reset my phone this morning and surprisingly, the signal is much better.
I went from 80-100kbps to about 500-600 kbps. Does that even make sense? The phone is only a week old
Now, perhaps I'm getting too hopeful here and the wind is blowing the right way today or something.
Yesterday I checked my signal with 'Open Signal' (I'd love to know of a good tower location app), and my signal was about 20-23%, right now its at 32-37%. I know that isn't a great jump but in the scheme of things, it is. I'm also at -97dBm, I think yesterday and the day before was over 100
I will note however that I'm still at 2 bars of 3G
I think its just chance , but I'll keep an eye on it.
Couple of weeks ago I also contacted VZW about bad signal/slow data speeds with my phone. They also told me a SIM would be the first fix to try. I had them send me one, for free 2nd day.
Before I swapped it out.. I rebooted my phone and put it in a certain spot and observed signal strength. In my house it ranges from -109 to -113. The data speeds, when the test would even finish, were abysmal. Ran 3 tests and in general they were about 500Kb/s down and anywhere from 0 to 300Kb/s Up. And that was on LTE!
Now without wiping my phone or anything I installed the new SIM and called VZW to activate as their website was bombing. Finally got the thing activated then put my phone back in the same exact spot to observe any changes. While signal strength did not get any better my data speeds increased a whole lot! In the same spot I was getting 5 Mb/s Down and 3 Mb/s Up on average.
Ive also noticed a decrease in LTE drops to 3G and 1X like I was getting before.
So while Ill say that it would seem to be impossible for a SIM to make your signal better, it just may help with your connection.
Thanks for that, I'm going to go up there in awhile and at least swap the card
Well this is my side of the story I had the Galaxy Nexus before sometimes in New York I am in spots where I dont have 4G what is weaird when I go into someones house which i've been many times I only get 3G and then when I go outside I get LTE anyways at the same spot I get 1-2 3G bars and my friend gets 3 bars on iPhone 4S but when doing speed test on both it seems about the same.
Also I am running CM10 and when I was on stock I could tell the signal was a little bit better , you guys think it would be worth a try to swap out sim card as well? how do I make them give me a swap for free?
Just wondering if any one else gets this, sometimes my signal just drops out and I get no service.
Then it comes back it does not happen all the time, I live in a big city Leeds infact so signal is quite strong.
Just wondering if it could be a fault with the phone?
Thanks
I've noticed it happens to me too.
Tony_YYZ said:
I've noticed it happens to me too.
Click to expand...
Click to collapse
I was wondering if its my device because I live in the city and the signal is excellent around here, my other phone HTC sensation never had this problem. Was concerned it could be software/hardware problem possibly.
Sent from my Nexus 5 using Tapatalk
bassist9 said:
I was wondering if its my device because I live in the city and the signal is excellent around here, my other phone HTC sensation never had this problem. Was concerned it could be software/hardware problem possibly.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
It's likely the radio software.
Tony_YYZ said:
It's likely the radio software.
Click to expand...
Click to collapse
Right I see could this possibly be fixed in next update you think?
Sent from my Nexus 5 using Tapatalk
bassist9 said:
Right I see could this possibly be fixed in next update you think?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
It is definitely possible.
I'm on AT&T and have the correct APN settings and have called AT&T with my IMEI. I have significantly worse signal than with my HTC One X. I am not comparing bars to bars, but rather where the signal drops completely. In places where I had low signal but still connected I now have nothing.
Straight talk using at&t Sim and notice radio drops..
Sent from my Nexus 5 using xda app-developers app
T-Mobile on stock ROM i had my first signal drops.
I was fine (or at least never noticed them) from the time i got my phone (day one) without any drops here in orlando.
Drove over to Tampa/Venice Beach area this past weekend and noticed some drops. Had about 6 drops according to my battery stats in 2 days. i had good to excellent coverage the entire time except when it would drop comlpetely (outline of signal bars)
would connect in a couple seconds, but i noticed over night, it would drop for a pretty large amount of time (like 10-15 minutes at a time.)
Mmm defo seems like were all having the same issues, wonder what it could be
Sent from my Nexus 5 using Tapatalk
I had this issue too, and here's how I fixed it:
By default LTE is enabled, meaning the phone will periodically scan for a LTE network. If you're in a big city, you're likely to find one. Your phone will attempt to connect. However, it fails, meaning it will have to rescan the HSPA bands to connect back. That results in a few seconds of no service. Why can't it connect to LTE? Because by default, the APN is not the LTE APN, for Rogers at least. I'd assume AT&T would be the same. You can test this by dialing *#*#4636#*#*, selecting phone info, and selecting LTE only. You'll see that there is no service. I tested this in an area I knew had great LTE coverage, and that led me to the conclusion that it's LTE causing the signal drops.
So how to fix? Simple, just change your APN to the LTE APN for your carried. To do that go to Settings -> More -> Mobile Networks -> Access Point Names. If you're experiencing this issue on Rogers, change the APN field to ltemobile.apn. If you're on another carrier, you'll have to search for their LTE APN configuration.
After doing this your phone should start connecting to LTE again, and you won't get those annoying signal drops.
PaulGoogle Employee
Nov 20
A few days ago I let you know that we'd be reaching out on email to some of you for some additional bug report data. I'd like to thank everyone who responded to our email -- the bug data you sent in has been helpful to us in tracking this down.
This is looking like a software issue on our side, and we're investigating a fix.
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So yeah the next update will probably fix the issue. It's not so bad in the meantime, Lightflow sill notify you that your nexus has lost signal, and you still get the internet and incoming calls.
We're not alone. Supposedly Google is "aware" of the issue.
i've hcanged my setting from '4g' to '3g' to see if i notice a difference (hopefully will) then when 4g is released or i get a 4g sim, can move it back up
Yes, I'm having issues too. The real problem is the fact that I have a Wilson cell booster in my home (supposed to have up to 5000 square foot range) and my n4 had full bars most everywhere inside. With my n5 It shows 1 to 2 bars if I'm lucky and quite often drops to none! The only way to get full bars Is to stand right under the indoor antenna. Not impressed, and I sure hope this is fixable!
sent from my next gen N7
I hate to revive a dead thread, but I was wondering if people were still having problems. Once or twice during the day that I can see I will lose signal for a few seconds only to have it reconnect. Running 4.4.2 so the latest update did nothing to help the problem as far as I can see and I have messed with my APN settings. On AT&T. The Google thread seems to have a lot of different problems on the same thread, and it is a bit unclear if people are still having this problem. This is very annoying for such an otherwise spectacular phone. Thanks and sorry again for reviving the thread... :fingers-crossed:
gidgiddonihah said:
I hate to revive a dead thread, but I was wondering if people were still having problems. Once or twice during the day that I can see I will lose signal for a few seconds only to have it reconnect. Running 4.4.2 so the latest update did nothing to help the problem as far as I can see and I have messed with my APN settings. On AT&T. The Google thread seems to have a lot of different problems on the same thread, and it is a bit unclear if people are still having this problem. This is very annoying for such an otherwise spectacular phone. Thanks and sorry again for reviving the thread... :fingers-crossed:
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Actually, there have been several threads on the issues associated with this (emergency calls only, missed calls, no signal,etc.). Ongoing and unresolved for some.
wideasleep1 said:
Actually, there have been several threads on the issues associated with this (emergency calls only, missed calls, no signal,etc.). Ongoing and unresolved for some.
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Appreciate the speedy reply. Hope Google gets on this fast. I also have LTE connection issues which has plagued both this and my original device so I am pretty sure its a radio issue. The phone loves to stay on HSPA+ even when there is a decent LTE connection: it's last in the pack to connect to LTE and first to disconnect when compared to others on AT&T.
gidgiddonihah said:
Appreciate the speedy reply. Hope Google gets on this fast. I also have LTE connection issues which has plagued both this and my original device so I am pretty sure its a radio issue. The phone loves to stay on HSPA+ even when there is a decent LTE connection: it's last in the pack to connect to LTE and first to disconnect when compared to others on AT&T.
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My N4 with a combo radio sticks to LTE a tad better than my N5 with stock radio. Sadly, morrislee hasn't fiddled and combo'd N5 radios, and I'm not sure they've been tested and sussed out like the N4 radios. Citing the fact some with issues have flashed all the radios so far with minimal success means we wait for Qualcomm, after Google kicks them in the you know where.
wideasleep1 said:
My N4 with a combo radio sticks to LTE a tad better than my N5 with stock radio. Sadly, morrislee hasn't fiddled and combo'd N5 radios, and I'm not sure they've been tested and sussed out like the N4 radios. Citing the fact some with issues have flashed all the radios so far with minimal success means we wait for Qualcomm, after Google kicks them in the you know where.
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Hopefully Google kicks hard and fast . Multiple times if needed. Thanks again for the speedy and enlightening replies. Much obliged.
Sent from my Nexus 5 using Tapatalk