Moto G not recognizing any usb cable - Moto G Q&A, Help & Troubleshooting

In the past my Moto G worked with an OTG cable and with usb to pc cable. Now i have no ideea what happend. It does not matter what i connect to it, except the charger, which it recognize, it does not pop any notification saying that a usb has been connected.
In the USB computer connection the media device (MTP) is enabled, and in developers options, the usb debugging is enabled. And if it's helfull, my brother's lumia 625 has (KINDA. but not exactly) the same problem. His phone is seen by the pc, but it does not appear in the computer menu.

I am having the exact same issue on my moto G 2nd gen (rooted running cyanogen 12.1).Ive sent it to a repair center and they dont seem to know whats wrong either.Its not software or driver related though I can tell you that much.

Related

Moto G not Charging via USB cable

I have Mato G XT1033, just got it yesterday. And I have my old samsung data cable with me. I am using the samsung's one since there is no data cable provided by moto g. today I tried charging my mobile in my office, when I connected my phone to the CPU, its showing "Charging" in the notification bar, but after a minute, I can see in battery settings, it showing as "Not charging" but I can still the charging logo in my battery icon.
There is a restriction policy in my office computer, it wont allow to install device drivers... Moto G is not getting charging because of this limitation in my office PC or any bug in my phone?
Kindly help...Thanks in advance.
I tested on my ubuntu laptop, could charge only when tethering via USB
powersupply from USB too low??
Nope, that is USB cable is working for other phones.. like Samsung, Nokia... in my home its working.. I suspect the limitation in my office is preventing the charging.... I think in order to charge motog, one need to install device drivers also...
Sent from my XT1033 using xda app-developers app
padhu1989 said:
I suspect the limitation in my office is preventing the charging.... I think in order to charge motog, one need to install device drivers also...
Click to expand...
Click to collapse
Sounds incredable.
I've encountered charger/cable combinations that just did not charge the moto, but changing the charger or cable solved it. There should be no need for drivers whatsoever.
I experienced the same issue with MOTO E.
The below solution worked for me.
Once you attach the charger to the PC and the phone the default setting is applied and the phone is connected as Media device.
Swipe down to see the notification center and click on the message that provides the USB connection info.
Change the option to Camera(PTP) and it will start charging the phone.
Hope it works for MOTO G as well.
PSatish said:
I experienced the same issue with MOTO E.
The below solution worked for me.
Once you attach the charger to the PC and the phone the default setting is applied and the phone is connected as Media device.
Swipe down to see the notification center and click on the message that provides the USB connection info.
Change the option to Camera(PTP) and it will start charging the phone.
Hope it works for MOTO G as well.
Click to expand...
Click to collapse
I bet it doesn't work.. it will show charging for moment.. it won't charge later then. I found out it was a USB charger issue and now I'm using Samsung USB cables.. I'm not facing any issues.. my phone charging with the default settings...
Sent from my Moto G using XDA Premium 4 mobile app
It worked for me and is still working without issues.
I cannot comment on MOTO G as I do not own it. For MOTO E it works.
All the best.............
MOTO E charging based on windows OS version
What I have observed for MOTO E is the USB cable can be used for data connection and charging. But NOT in XP OS based system where it is only transferring data, where as in Windows 7 based system the Phone is charging as well as transferring data
I have tried both in 2-3 systems ( of both type each) and the result was same. I have tried with 3 different cable in different PC each time result was same. However the MOTO G was tried only in one XP based ( and one cable only) system where it was charging
Has anyone else also had the same experience
padhu1989 said:
Nope, that is USB cable is working for other phones.. like Samsung, Nokia... in my home its working.. I suspect the limitation in my office is preventing the charging.... I think in order to charge motog, one need to install device drivers also...
Sent from my XT1033 using xda app-developers app
Click to expand...
Click to collapse
That is not true. There is no need for device drivers. In my office i also have no admin rights and i don't have any drivers on my pc, but still it is charging.
Just bought a Moto G 4G.
Noticed this behaviour in my office when connected via USB to my laptop.
I've discovered that if I plug the cable in with the screen off / locked state, it continues to charge as it should via the USB :victory:
It's only once you unlock the screen (hitting the power button to wake the screen is fine and doesn't affect it - I use a pattern lock) and the phone detects a data connection, it then drops the charging function.
So as long as the phone doesn't go into transfer mode charging is good.
I never had a charging problem.........till today.
Wonder why this suddenly happend?!
I daily charge my phone at work using the USB port of my PC.
On my PC there are no drivers installed due to administrator restictions but i could charge the phone till now always without any problems. Today i wanted to charge my mobile and suddenly it did not charge. Restarted phone and pc what did not solve the problem. Also i was using always the same cable and the same usb ports. But below quoted suggestion helped me out of trouble. I thought charging problems were solved using 4.4.4?!
Damn.
PSatish said:
I experienced the same issue with MOTO E.
The below solution worked for me.
Once you attach the charger to the PC and the phone the default setting is applied and the phone is connected as Media device.
Swipe down to see the notification center and click on the message that provides the USB connection info.
Change the option to Camera(PTP) and it will start charging the phone.
Hope it works for MOTO G as well.
Click to expand...
Click to collapse
:good:
@vkr200710: In our office we also have XP based PC's. Glad that there will be soon a Rollout!
Hi. (my first post at this site)
i confirm that, on xp (without drivers installed) my moto g started charging after changing USB connection to Camera(PTP) mode.
cya'
Sergio from Argentina
Enable USB Debugging
Works for me after enabling USB Debugging option.
I have Windows 7. Both at work and Home. It needs to install USB drivers to charge via USB Cable. But in Office I was unable to install driver due to restriction. I Enabled Developers option and then USB Debugging and wallah it worked like charm.
Not sure if this will work on XP.
To enable and access developer options on Moto E, you can simply follow these steps:
Tap Settings
Tap About phone
Tap the Build number field 7 times. You will begin seeing a message as you approach the 7 touches.
Tap the back arrow once complete.
Go to Developer Options and check USB debugging
yes its working
[email protected] said:
Works for me after enabling USB Debugging option.
I have Windows 7. Both at work and Home. It needs to install USB drivers to charge via USB Cable. But in Office I was unable to install driver due to restriction. I Enabled Developers option and then USB Debugging and wallah it worked like charm.
Not sure if this will work on XP.
To enable and access developer options on Moto E, you can simply follow these steps:
Tap Settings
Tap About phone
Tap the Build number field 7 times. You will begin seeing a message as you approach the 7 touches.
Tap the back arrow once complete.
Go to Developer Options and check USB debugging
Click to expand...
Click to collapse
Yes after making it to debugging mode its damn working cool yar......
Worked for me in office laptop moto g
Even i have also faced the same issue, pl dont select either options(PTP and MTP) modes then it works
not charging moto g connected to laptop
i have followed the debugging options said yet again its not charging
Same Problem here: But I guess the PC isn't the problem
padhu1989 said:
I have Mato G XT1033, just got it yesterday. And I have my old samsung data cable with me. I am using the samsung's one since there is no data cable provided by moto g. today I tried charging my mobile in my office, when I connected my phone to the CPU, its showing "Charging" in the notification bar, but after a minute, I can see in battery settings, it showing as "Not charging" but I can still the charging logo in my battery icon.
There is a restriction policy in my office computer, it wont allow to install device drivers... Moto G is not getting charging because of this limitation in my office PC or any bug in my phone?
Kindly help...Thanks in advance.
Click to expand...
Click to collapse
I've a similar problem too. My Moto G3 charges well with my old laptop (HP 431) but when I use the same data cable on my new laptop (HP Pavilion x360 Convertible) the phone shows charging for about 30 seconds then it wont charge after that. The problem repeats if I unplug the phone and plug it in again i.e it shows charging for some time and won't charge again. I tried installing the latest Motorola drivers from the Motorola but it won't solve the issue. Can anyone provide a fix for this.

OPO no USB functionality

I've had my OPO for a little over 7 months now. My issue began when I had my desktop at a friend's house and plugged my phone into a USB 3.0 port to grab some videos off the phone when the phone suddenly shut off and would not turn back on. I thought it was bricked somehow but after leaving it plugged into a USB 2.0 port for some time, the charging screen came on and I was able to turn the phone on, but since then both OTG and MTP/PTP transfer doesn't work. If/when the phone is plugged into a computer, it gives an error and Device Manager shows
"Port_#0001.Hub_#0004 Unknown USB Device (Port Reset Failed)" and I'm not only able to charge the phone with one out the dozens of micro usb cables I have. I've tried several cables and a handful of different computers and OSs (Windows 7,8,8.1,10, Ubuntu 15.04, Kali Linux) all to the same result.
I'm running COS 12.1-YOG4PAS3JL, rooted, and have TWRP installed. The phone doesn't show up when in Fastboot mode or the bootloader either. Nothing changes when I disable or enable USB Debugging as well. With DriveDroid if I set the USB system to "Standard Android" the phone reboots and that seems like the closest I've been able to get to any kind of progress. I've gone through unbricking threads as well as Googled until my fingers bled but I'm yet to find anyone with a similar situation where the phone isn't bricked, the micro usb port isn't broken, I can't pick between MTP or PTP mode (USB Connection just says USB is now disconnected), and I'm not running a custom ROM. I tried replacing the micro usb on the phone so I now know that it wasn't that that's been messed up but I'm not sure where to go from here. Any suggestions or help is greatly appreciated.

Asus Z380KL Cant switch to MTP

Hello first sorry for my bad english, second i just got an older Asus Z380KL (runing Android 6.0.1 latest update from Asus) and its working fine for the most part. I just cant connect it to my PC (Windows 7/10) using USB. When i plug it in to my PC in device manager i dont see any new device but the Tablet is charging.
The tablet is in charging mode and i cant switch it to MTP. In Setting>Storage there is no option to change the USB mode, i dont get any notification in the pull down bar, in Developer menu i enabled USB debuging and tested the option to switch the USB configuration but if i change to MTP,PTP or RNDIS it always says Charging. I know the USB connector on the tablet is OK just tested my OTG cable and connected a mouse and it was working. Also i used 5 diferent USB cables that work when i try whit my Phone. Also tested all my USB2 and USB3 ports on my PC and laptop.
If anyone can help i wold be very grateful
Edit: Just tried it on Ubuntu 16.04 Live and MTP is working fine, Tablet connects i get the popup in the status bat saying i can pick if i want charging, MTP or PTP but on Windows 7/10 i cant get it to work its always in charging mode and i cant change it.

My OTG is not working, cable is good... what can i do?

Hello my otg it's just not working at all... i'm rooted, with 5.0.2 lollipop in a xt1032 terminal (1st gen i guess).
Cable works good and mounts pendrive flawless in another J7 i have, so, the cable is not the problem.
*USB Host app shows everything good with green checkmarks.
*USB Troubleshooter app does detect otg on phone and the cable connected, but... marks in red next 2, "not detected device in linux / android"
*Stickmount app does anything, it does not detect stick.
Sometimes when connecting cable it turnoff my phone.
What should i do? i really want to conect my pendrive or gamepads... Thanks in advance!

[help] my android device can't recognize usb from pc or otg, what should i do?

I was buy android phone 9 days ago.
First case, my battery indicator stuck on 50%, after use or charge only stuck on 50%.
Second case, when i connect my phone to pc, nothing happen, only charging indicator.. Nothing popup mtp or storage device option or something.. I have enable usb debugging on developer option.
And another testing, I try connect my usb OTG type-C, but my phone cant detect my otg..
What should i do to fix this issue? This is bugs on my ROM or from my usb type-C phone connector broken?
pls help me :''/
Sorry i can't added picture, beause my phone totally can't use after all experiment and wipe all data..
Stuck with TWRP and "No OS installed".
Btw, I can't insert ROM files to my device, because my phone cant recognize my pc or transfer data via usb..
feels life on flintstones century, disconnect communication from all my friend more than 3 days :'(

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