[Q] Stuck at bootlogo - Eee Pad Transformer Q&A, Help & Troubleshooting

Hi,
I got this tablet from a friend, and it's stuck at the boot logo. I've tried hard reset, reset via recovery, nothing seems to work.
How can I flash the latest official rom?
Can't seem to find a tool for it, and Asus suggest to flash with the tablet itself, but that's not possible for now.
Anyone?
Thx!

http://forum.xda-developers.com/showthread.php?t=1688012
Easyflasher to flash TWRP recovery > copy ROM to MicroSD card, flash ROM

Thanks! I can't seem to get him into APX mode, what is the exact procedure?

Connect the tab to USB > PC first
Power Off the Tab
Hold Volume Up & Power
Nothing will appear on the Tab screen, but the PC should sound the USB connect noise / device manager will show it has connected - only takes a few seconds to enter APX mode

I've tried that, doesn't seem to recognize it . Would you help me via IM of some sort?

It`ll be the drivers most likely, open device manager when its connected and in APX mode, and manually update the drivers using the Universal Naked Driver from the Easyflasher site
I don't have any IM installed unfortunately but I`ll help you out here

Ok, that would be wonderful. The problem is, I don't know when it's off. I can't get it to shut down, it keeps rebooting. I'm monitoring dev manager with sound high, but it's not coming up. Cable is working, because it will charge. Using the original cable. (Windows 7 x64)

Best thing to do would be connect it to the PC, then press and hold Power until it shuts off, then try for APX mode - you might even be able to enter APX from a powered on state by holding the same button combo, but Ive not tested that myself
And a cable that charges doesn't automatically mean it will work for Data, they use different pins, some for power and some for data, if the data pins are damaged, it will still charge

I can't seem to get it working . Any other ways to flash it?

Not without being able to get it to boot - you'll need APX mode to do anything in the state it's in now
A bad cable is a common problem though, might be worth grabbing another one from eBay

To bad. I'll try and let it drain till it's empty, and fully charge it then. Just ordered another cable.
Thx for the help!

If the System / Data partitions are corrupted, which generally causes the boot loop, then draining and recharging won't help
Plus be careful not to drain the battery to 0%, their design prevents them from recharging if they hit 0% - many people have had to buy new batteries after not using their tab for a few months and letting it drain completely
Good luck, so long as there is no hardware damage, once you have a working cable it should be pretty straight forward to get TWRP recovery and a new ROM flashed to it
Might be worth trying your current cable on another PC too

Thanks for the headsup! Will try!

Hello everyone,
Not to thread jack but I have a similar problem and instead of opening a new thread I decided to revive this one.
I have a similar problem that my TF101 has been working flawlessly for many years. It is rooted and was running 4.3 ROM. As of a couple of days ago it just won't boot at all. It has been stuck at the NVidia screen and just sits there. I tried to enter recovery mode by using volume(-) + power and the unit presents the TEAMWIN logo and just loops as well by showing the TWRP screen (3 seconds) then going blank for a second then showing TWRP screen again in a cycle.
I downloaded and tried Easyflasher and Brks toolkit and nothing can complete the flash. Tried different installed drivers as well. I can enter MTP mode which the computer can see the device but the manufacturer name and model are not-recognized. I can also enter APX mode but while trying to flash anything I get an error message (error, cannot flash bootloader) and the computer dings (device disconnects).
I have been trying for a days now and have run out of ideas.
Has the unit finally bit the dust? Does any one out there have any more ideas or suggestions on what to try next?
TIA for any help provided.

Anyone with any sort of help on my previous post? Time to retire it for real this time?
TIA
Sent from my VisionX powered SM-N900T.

Jayster0966 said:
Anyone with any sort of help on my previous post? Time to retire it for real this time?
TIA
Sent from my VisionX powered SM-N900T.
Click to expand...
Click to collapse
Have you tried a different / new cable in-case that's the reason all the flashing attempts and computer recognising the unit are failing ?

Related

Pantech Burst Bricked HELP!!!

I recently picked up a Pantech Burst phone from At&t, and upgraded to ICS. I then proceeded to root the phone using the prestoroot.img method and it worked. Everything was running dandy until I got the VM Heap tool app and(stupidly) set the vm heap to 52m and attempted to reboot... It failed and all I got was a loop of boot up animations. I tried several times to reboot, and then tried to boot to recovery mode and factory reset. That worked, but it STILL didnt reboot..! I dont have a backup, and whenever i try to " Install update from external storage", it just fails over and over again. I found thestock firmware and downloaded it to my external sd card and install(still to no success). Im only 13 and cant afford a new phone! PLEASE SOMEONE HEEEELLLLPPPPPP!!!!!!!!!!!!!
Use P9070_Download_Tool_v3.3.zip and flash PRESTO_BIN_JUUS09032012_TP20_user using this method http://forum.xda-developers.com/showthread.php?p=28602800#post28602800. You might find other answers in that same thread Pantech Burst Essentials.
I love you!!!!!!!
dvinelord said:
use p9070_download_tool_v3.3.zip and flash presto_bin_juus09032012_tp20_user using this method http://forum.xda-developers.com/showthread.php?p=28602800#post28602800. You might find other answers in that same thread pantech burst essentials.
Click to expand...
Click to collapse
it workkeed!!!!!:d
DvineLord said:
Use P9070_Download_Tool_v3.3.zip and flash PRESTO_BIN_JUUS09032012_TP20_user using this method http://forum.xda-developers.com/showthread.php?p=28602800#post28602800. You might find other answers in that same thread Pantech Burst Essentials.
Click to expand...
Click to collapse
I bricked my phone few days back doing restore from CWM 6 downloeded online from ROM manager,
I wiped cache dalvik etc & rebooted, I could see the Tap the android screen then suddenly blank now it wont start
I get QHSUSB_dload in PC device manager any way out
I tried this method but I dont get the download button to click it remains greyed out.
Is there any driver for QHSUSB_dload?
Or do I have no hope at the moment or in near future?
just don`t use ROM manager for installing recovery . usually the result is bricked phone
Yah, i remember a fastboot brick i got from rom manager (LG Optimud ME)
Sent from a 2.8 inch screen
I also just bricked my Pantech Burst the same way...using ROM Manager. Is there a way to fix this or am I out of luck? I did try the method posted at the top of this thread. It just gets locked in the S/W Upgrading screen. Any help will be greatly appreciated.
I'm too in same situation.....i tried it updating via Pantech OS Upgrade tool......it updates successfully but doesnot bootup....
and now it shows some S/W Upgrading with red colour background
plz help me out:crying::crying::crying::crying::crying:
coolamjadkhan said:
I'm too in same situation.....i tried it updating via Pantech OS Upgrade tool......it updates successfully but doesnot bootup....
and now it shows some S/W Upgrading with red colour background
plz help me out:crying::crying::crying::crying::crying:
Click to expand...
Click to collapse
Mine did not upgrade successfully, but I have the exact same problem. On day three of waiting for a callback from Pantech on the issue. They are supposedly talking to the techs in Korea about it.
Maybe solved!
tajlund said:
Mine did not upgrade successfully, but I have the exact same problem. On day three of waiting for a callback from Pantech on the issue. They are supposedly talking to the techs in Korea about it.
Click to expand...
Click to collapse
Don't know if this is going to help, but I had the problem (as I described) red S/W Upgrading and couldn't do anything. Well, after about two weeks of sitting with the battery out, I decided to redownload and rerun the Pantech update app, and lo and behold, it fixed my phone. It also installed a more up to date version of Android 4.0, I went from 4.01 to 4.04.
This is after running the updater a good 30 or so times the past two weeks hoping for anything to work, now today, bam, it works fine.
I would recommend anyone in this situation give the most recent updater a try, it may solve your problem.
need help with my burst!!!!!
Hey! i have a pantech burst and i love it! but i had to reset it and now it wont work. my exhusband root it a few months ago....and he deleted the keyboard and the launcher..... so.... when i turn it on i cant do anything cause i cant write .... and if i skip the android start menu i cant see anything cause i dont have a launcher.... please someone help! what can i do?
:crying: Bricked my phone total unable start. any hardware diagnostic tool or manual reset button.
please help urgently
needhelppantech said:
Hey! i have a pantech burst and i love it! but i had to reset it and now it wont work. my exhusband root it a few months ago....and he deleted the keyboard and the launcher..... so.... when i turn it on i cant do anything cause i cant write .... and if i skip the android start menu i cant see anything cause i dont have a launcher.... please someone help! what can i do?
Click to expand...
Click to collapse
would you like to sell it cheaper rate???
Bricked Pantech Burst Stuck in S/W Downloading Mode and completely wiped ...
Ok I am having a similar issue guys. Last night I had to wipe my phone because it was overly full and I switched providers and the phone had become unusable. I tried using clockworkmod to do this and it wiped everything ( including clockworkmod. ) Now I only get a S/W Upgrading screen with a red box. I tried using the pantech download tool and the PANTECH_PRESTO_BIN_JUUS03122012.pdl file. It did appear that it was installing it but then it became stuck at the very very very end of things. I basically had to take the battery out to do anything at all as I had left the phone on all night to download the pdl file but without any luck.
When I reboot the phone it had the S/W Upgrading mode with the red screen. I've tried all of the different key combinations on the pantech burst etc volume up + volume down and power, volume down + power, volume up + power. None of these things will reboot the phone.
I am hoping I can use the pantech download tool to install a different pdl instead and possibly get it working that way. I know that when the phone is off if I plug it into usb then the screen lights up on it with the S/W Upgrading screen and the red box. If I press the power button or any other combinations of buttons + the power button it also does this. It literally will not do anything else.
I cannot use pantech pc suite because the phone originally was so unusable I could not put the android apk file on the phone even though I have it on my laptop.
I tried using adb and fastboot and it will not even find my device through ANY usb port on the laptop. I've tried deleting and reinstalling the drivers over and over. The only thing I know to do is reboot afterward and hopefully it will find my phone on usb with adb. If I can just get to a bootloader or flash functional firmware onto this phone I think I could get it working but I do not know enough about the pantech burst to try physically jumping anything on it in order to hard reset it.
So my only options right now look like maybe get a different pdl, possibly reboot and the drivers may find my phone, or JTAG this thing.
I can't put it in usb debugging mode because it won't boot. Since adb does not even find the device as being attached it seems as if this phone should be operating in a different port mode or something to make it visible. I could be wrong but I am hoping that rebooting fixes the driver issue and makes the phone visible.
I tried PDAnet also and once again it does not work because it cannot find the device. This could be a usb cable issue I suppose but I only have this particular cable I am pretty sure
I might try another cable as well...
Any other ideas ? Am I going to have to JTAG this thing or should it be fixable using the download tool and a different pdl ? Or do I need to find another way to completely wipe the phone first and THEN use the download tool with the pdl file ?
It does get a bit confusing with so many mods, roms, and methods to recover android phones. If I can get the phone to boot then I can reload my backups and all should be well. I do need this phone for business purposes also. Any ideas guys ?
PS> I am also pretty decent with linux distros like arch or ubuntu so I would like to also know if it would just be better to do this in linux and possibly use linux to manually switch the phone to a different device mode to make it visible in the instance of there being nothing wrong with the drivers.
Thanks for any ideas or suggestions ...
UPDATE - progress ???
dsull1981 said:
Ok I am having a similar issue guys. Last night I had to wipe my phone because it was overly full and I switched providers and the phone had become unusable. I tried using clockworkmod to do this and it wiped everything ( including clockworkmod. ) Now I only get a S/W Upgrading screen with a red box. I tried using the pantech download tool and the PANTECH_PRESTO_BIN_JUUS03122012.pdl file. It did appear that it was installing it but then it became stuck at the very very very end of things. I basically had to take the battery out to do anything at all as I had left the phone on all night to download the pdl file but without any luck.
When I reboot the phone it had the S/W Upgrading mode with the red screen. I've tried all of the different key combinations on the pantech burst etc volume up + volume down and power, volume down + power, volume up + power. None of these things will reboot the phone.
I am hoping I can use the pantech download tool to install a different pdl instead and possibly get it working that way. I know that when the phone is off if I plug it into usb then the screen lights up on it with the S/W Upgrading screen and the red box. If I press the power button or any other combinations of buttons + the power button it also does this. It literally will not do anything else.
I cannot use pantech pc suite because the phone originally was so unusable I could not put the android apk file on the phone even though I have it on my laptop.
I tried using adb and fastboot and it will not even find my device through ANY usb port on the laptop. I've tried deleting and reinstalling the drivers over and over. The only thing I know to do is reboot afterward and hopefully it will find my phone on usb with adb. If I can just get to a bootloader or flash functional firmware onto this phone I think I could get it working but I do not know enough about the pantech burst to try physically jumping anything on it in order to hard reset it.
So my only options right now look like maybe get a different pdl, possibly reboot and the drivers may find my phone, or JTAG this thing.
I can't put it in usb debugging mode because it won't boot. Since adb does not even find the device as being attached it seems as if this phone should be operating in a different port mode or something to make it visible. I could be wrong but I am hoping that rebooting fixes the driver issue and makes the phone visible.
I tried PDAnet also and once again it does not work because it cannot find the device. This could be a usb cable issue I suppose but I only have this particular cable I am pretty sure
I might try another cable as well...
Any other ideas ? Am I going to have to JTAG this thing or should it be fixable using the download tool and a different pdl ? Or do I need to find another way to completely wipe the phone first and THEN use the download tool with the pdl file ?
It does get a bit confusing with so many mods, roms, and methods to recover android phones. If I can get the phone to boot then I can reload my backups and all should be well. I do need this phone for business purposes also. Any ideas guys ?
PS> I am also pretty decent with linux distros like arch or ubuntu so I would like to also know if it would just be better to do this in linux and possibly use linux to manually switch the phone to a different device mode to make it visible in the instance of there being nothing wrong with the drivers.
Thanks for any ideas or suggestions ...
Click to expand...
Click to collapse
--------------------------------------------------------------------------
OK quick update, I found the pantech burst upgrade tool and the burst-hack.cmd script
I managed to successfully find my phone with the upgrade tool and it completely ran its course and I am guessing it installed Ice Cream Sandwich.
My new problem is that the phone goes to the pantech logo boot screen if I plug the phone into usb but that is all it will do. If I unplug the phone and try to get into S/W Upgrade mode again or power it on it will not do anything at all. Basically the display only comes on when plugged in at this point so I am wondering if the battery is even charged or if it will charge. I read somewhere ( in the gizmolord forum ) that a guy had the same issue as me and he ran this tool for his pantech burst and then left the battery out for 2 weeks and tried to power it back on and it worked for him.
Is it possible that I just need to power the device down completely and let it completely discharge before it will reboot or is this thing bricked ?
I am thinking that either the battery needs to charge, or the phone needs to discharge and power down completely, or the phone could be bricked. I have a feeling it is not bricked because the update tool said everything was successful and no errors or anything.
I will try leaving the battery out for awhile and letting the phone discharge on its own and see what kind of results I get. I would think that 16 - 24 hours would be sufficient. Any ideas ?
---------------------------------------------------------------------------------------------------------------------
Ok so I did a bit more digging and research and found out that the culprit is most likely the poorly designed charging circuit in the pantech phones. I found a tech blog called Mikes Techblog where he shows how to solve this on a pantech jest phone with the same issue. The problem is that the battery is 3.7v and is currently reading 2.8v on the volt meter. The phone will not even attempt to charge until 3.7v is available on the battery because of how the charge circuit is designed. I am going to try the usb cable trick and usb adapter and see if I can monitor its progress with the voltmeter and get it back up to 3.7 volts. After this it should allow me to charge it normally and should boot just fine. It is showing the pantech logo which tells me that the firmware is there and isn't buzzing or doing anything else weird so more than likely this is related to the battery and not having enough of a charge when running the official upgrade tool. This problem probably had already existed prior running the update tool and is why the S/W Upgrading screen only would come up AFTER being plugged into a power source and would disappear immediately. If the battery had any charge whatsoever and if the phone could see it then I would see a screen that tells me to plug my phone in and charge it. I am thinking this is solved but will only know after I charge the battery. From what I've been reading in comments from others the battery issue is prevalent on many different pantech phones including the burst model. Other people with the pantech burst have said in comments on Mike's blog that this made their phone boot right up and said that this was EXACTLY the issue. Perhaps the best way to use these pantech phones is to never ever let them fully discharge the battery.

[Q] Hard Bricked my Nexus, possibly?

After flashing a nightly of CM10.2, my phone never booted and instead got stuck in fastboot. My power button has also been broken for months, so it's impossible to navigate the menus in the fastboot ui. When I take my battery out, it automatically boots into fastboot on its own.
Additionally, I found a way to boot into recovery without a power button, but the device is not being recognized as plugged in by my computer.
Any help??? It'd be greatly appreciated, I'm without a phone until I can find a way to fix this.
sinaisinai43 said:
After flashing a nightly of CM10.2, my phone never booted and instead got stuck in fastboot. My power button has also been broken for months, so it's impossible to navigate the menus in the fastboot ui. When I take my battery out, it automatically boots into fastboot on its own.
Additionally, I found a way to boot into recovery without a power button, but the device is not being recognized as plugged in by my computer.
Any help??? It'd be greatly appreciated, I'm without a phone until I can find a way to fix this.
Click to expand...
Click to collapse
I'm having the same exact issue, except with SlimBean 4.3. My phone is stuck in Fastboot (and says "FASTBOOT - NO BOOT OR RECOVERY IMG") and my phone will charge but can't be detected by *any* computer. I've tried three Windows 7 PCs of different makes and an Ubuntu 13.04 box and three different USB cables that all connect my other phone and my tablet fine - none can see it. (It was connecting fine to PC including being seen by ADB prior to this)
My power button is working, but it is also automatically booting into fastboot on its own when I plug it into the computer. Any of the options (besides "Power Off", which performs as advertised) just brings it back to Fastboot.
When I say can't be detected by a computer, I mean there is no USBDeview device listed and there is no 'connect' or 'disconnect' sound on the PC. ADB can't see it.
Yeah, it's strange. Did you find a solution yet, by chance?
sinaisinai43 said:
Yeah, it's strange. Did you find a solution yet, by chance?
Click to expand...
Click to collapse
Nothing yet. Thinking of buying an phone with a busted screen or something and swapping out the internals... I think it's PROBABLY the NAND chip. What I'm suspecting is that because there are several versions of the Nexus S, we might have used the wrong images. I have no idea if this is correct, but it's the only thing I can think of.
My phone's sticker says i9020 on the inside, but D720 (or whatever) when I look up the EIN.
Just hoping somebody sees this and offers a suggestion... I'm getting ready to buy a refurb and put the 'new' body over it so at least I have a functioning, new-ish phone.

[Q] Hard-Bricked, no boot. Failed during flash

OK,
I was trying to flash a new ROM and had some issues where it would continously reboot so, after some reading it seemed like I needed a new version of TWRP, so I updated it. That didn't help.
I decided to reflash the stock rom on the device but after doing that, it wouldn't boot past the ASUS boot screen. So I tried again (via fastboot), same result. So I tried again and this time fastboot crashed in the middle of the load and now the tablet won't boot or anything.
It seems like the tablet still has power because windows makes a funky sound when you plug it in.
I saw this post but pressing the tiny button with a paperclip doesn't do anything.
Edit:
Windows can tell I plugged something in but says there is an error and doesn't recognize it anymore. Therefore, I don't have adb or fastboot access.
Edit: I installed the naked drivers and got it to recognize the device as an apx. I then pointed it to the normal driver and is recognizes it as an adb device but I can't connect via adb.
Edit: Nevermind, it came unplugged and when I plugged it in again windows didn't recognize it.
Where in the crap do I go from here?
gtgeek said:
OK,
I was trying to flash a new ROM and had some issues where it would continously reboot so, after some reading it seemed like I needed a new version of TWRP, so I updated it. That didn't help.
I decided to reflash the stock rom on the device but after doing that, it wouldn't boot past the ASUS boot screen. So I tried again (via fastboot), same result. So I tried again and this time fastboot crashed in the middle of the load and now the tablet won't boot or anything.
It seems like the tablet still has power because windows makes a funky sound when you plug it in.
I saw this post but pressing the tiny button with a paperclip doesn't do anything.
Edit:
Windows can tell I plugged something in but says there is an error and doesn't recognize it anymore. Therefore, I don't have adb or fastboot access.
Edit: I installed the naked drivers and got it to recognize the device as an apx. I then pointed it to the normal driver and is recognizes it as an adb device but I can't connect via adb.
Edit: Nevermind, it came unplugged and when I plugged it in again windows didn't recognize it.
Where in the crap do I go from here?
Click to expand...
Click to collapse
+1
gtgeek said:
OK,
I was trying to flash a new ROM and had some issues where it would continously reboot so, after some reading it seemed like I needed a new version of TWRP, so I updated it. That didn't help.
I decided to reflash the stock rom on the device but after doing that, it wouldn't boot past the ASUS boot screen. So I tried again (via fastboot), same result. So I tried again and this time fastboot crashed in the middle of the load and now the tablet won't boot or anything.
It seems like the tablet still has power because windows makes a funky sound when you plug it in.
I saw this post but pressing the tiny button with a paperclip doesn't do anything.
Edit:
Windows can tell I plugged something in but says there is an error and doesn't recognize it anymore. Therefore, I don't have adb or fastboot access.
Edit: I installed the naked drivers and got it to recognize the device as an apx. I then pointed it to the normal driver and is recognizes it as an adb device but I can't connect via adb.
Edit: Nevermind, it came unplugged and when I plugged it in again windows didn't recognize it.
Where in the crap do I go from here?
Click to expand...
Click to collapse
So will the tablet not boot into the bootloader ?
Thx Josh
lj50036 said:
So will the tablet not boot into the bootloader ?
Thx Josh
Click to expand...
Click to collapse
Nothing, just the black screen.
I only know something is going on when I connect it to a pc I can here it connect/disconnect when I hold the power button or press the reset button. Also checked the hdmi output on another screen to make sure that wasn't the problem....it wasn't.
gtgeek said:
Nothing, just the black screen.
I only know something is going on when I connect it to a pc I can here it connect/disconnect when I hold the power button or press the reset button. Also checked the hdmi output on another screen to make sure that wasn't the problem....it wasn't.
Click to expand...
Click to collapse
I see....
If you dont have your nvflash blobs, its a brick ...
Sorry for the bad news ....
Thx Josh
lj50036 said:
I see....
If you dont have your nvflash blobs, its a brick ...
Sorry for the bad news ....
Thx Josh
Click to expand...
Click to collapse
That was the conclusion I was coming to.
Now, for a nerdier question. If I had physical access to the processor, could I program it directly using it's programming ports?
gtgeek said:
That was the conclusion I was coming to.
Now, for a nerdier question. If I had physical access to the processor, could I program it directly using it's programming ports?
Click to expand...
Click to collapse
Nope there is just no way...
The chip is locked down ... :crying:
There is lots of info out there but its just info ...
No one to date has come back from where you are ....
Thx Josh

[Q] Bootloop Error - Info Inside

This is slightly unfortunate.
Today, my phone decided to say something about the NFC process not working, like it crashed. Over and over. The moment I hit OK, it appeared again. I couldn't even unlock my phone.
I then went to TWRP and went to factory reset, and the problem was still there. Odd. I must have messed up the NFC apk.
I then went to TWRP and tried to wipe the whole phone. I can't remember which button I hit, however it was either wipe or format. I don't think I hit format, but that's all that I can think I did to cause this.
Basically, at this point, I can turn my phone on to either fastboot mode or TWRP, but normal boot gets me stuck at at the 1+ : powered by android screen.
My phone isn't seen by my PC in adb devices or fastboot - presumably because I deleted my OS, and it can't be in USB Debugging if there's no OS to be in the mode? It's either this, or I can't get my PC to see my phone because of a driver issue. If anyone can direct me on the next step of getting my phone working, I'd be greatly appreciative. I have no cares for any data on the phone, I just want it working.
UPDATE : The phone will no longer turn on. Holding any button combo for three seconds makes it buzz. Nothing changes that. It's plugged in using a Nexus 7 charger to an AC outlet.
What did you expect to happen by wiping the whole phone? Stop trying to turn it on, charge it for eight hours, then try booting it into fastboot mode and getting fastboot to work.
Transmitted via Bacon

Help with Flashing TWRP

Hi xda, so I need help flashing TWRP on a Sprint S5. The situation : I'm trying to help a friend out who needs to backup absoultely everything on his broken S5, but in order to do that I need TWRP which I'm having trouble flashing. Odin just gets stuck on "Setup Connection" every time, and I don't know how to fix it.
The phone is in very bad condition right now. The screen doesn't display anything or respond to touch as far as I know, and the usb port seems to on the verge of dying as well. He says he has to to bend it just right to even get a connection at all, but once he does it seems like it doesn't just randomly disconnect, so there's that. He also did not have usb debugging enabled before he broke the phone, and the screen has a lock as well so we can't just go and enable it using a mouse or something.
I've flashed using odin before but obviously he doesn't have another samsung with him to test whether it's computer or the potentially damaged usb port causing the problem. Testing with another computer is not an option unfortunately. Same goes for the usb cable, this is the only one he has. I'm pretty sure the cable isn't the source of the problem though.
So far I've tried uninstalling and reinstalling the usb drivers, using the other usb port on his laptop, using another version of odin (3.09,3.10,3.12.3 doesn't seem to matter),and another version of TWRP as well, running odin as administrator, going into download mode first then opening odin, and even "Home + Vol Down + Power to get into download mode but not pressing Vol Up to confirm until odin is up and running". But no matter what I do it's always stuck on setup connection.
Does anyone have any suggestions on what I can do to fix this?
If the phone is rooted download an app called Flashify. Download the img file from the twrp website and install with the app. I have had good luck with this.

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