First off let me say ive searched this site high and low and tried almost every .cab ive found and followed plenty of setup instructions but still for the life of me cannot get MMS to work. email i get no problems sending texts i get no problems. but no MMS , and i think ive tried everything on this site.... im running Farias WM6 rom , and love it.
I had MMS working on the phone before i had to reflash beacuse i updated a radio rom and it almost bricked it.... so i followed all the instructions again just like usual and reflashed the downgrade rom and then upgraded to farias. I just dont remember what it was i did to get MMS working before
If someone could help me out it would be much appreciated.....
Maybe we could start a sticky entitled " How to get your MMS back after flashing "
Thanks in advance guys.
You have absolutely no MMS? You cannot receive or send MMS? Who's your carrier?
kegobeer said:
You have absolutely no MMS? You cannot receive or send MMS? Who's your carrier?
Click to expand...
Click to collapse
Yea , no MMS at all......
cant recieve or send.....
I had it working on the Faria rom before i had to reflash.....
all i keep getting is " error syncronizing " everytime i try to hit " send/recieve"
I had the same issue, go under the MMS settings, then goto server, select Cingular MMS or whoever your carrier is, mine wascingular, and then set it to the default and delete the one named default
If there is not other one besides deafault, then you need to ask your provider for your settings and add it.
hope this helps
This might be helpful to others , but i tried it still no worky for me.
stolen from " Jon " on howard forums
Ah! This sorta illustrates the problem. I had mentioned that I couldn't seem to send MMS, although I *could* browse the web via GPRS.
Well...I spent some time on the phone with T-Mobile "PDA Support" and finally have this figured out! There's been talk here about using the two different APN's available to T-Mobile Internet customers for WAP and MMS versus regular website browsing.
When I spoke with T-Mobile PDA Support, I was told a few things:
1) they've had some network problems that aren't 100% resolved that could be messing up our ability to browse the net, consistently get EDGE speeds, or send MMS messages.
2) MMS is supposed to be sent over their WAP gateway, so for this, you should use "wap.voicestream.com" as your APN.
3) Web browsing for full HTML web pages is supposed to be done over their non-protocol-restricted internet gateway, so for this, you should specify "internet2.voicestream.com" as the APN.
I did some experimenting, and it seems that I cannot send MMS when I connect via "internet2.voicestream.com", and I cannot browse the web when I connect via "wap.voicestream.com". But, as the gentleman from T-Mobile PDA Support suggested, when I chose the APN appropriate to the task, I succeeded. I tried this several times with consistent results.
I think I saw some discussion here about manually selecting the GPRS connection each time so you get the right gateway. But with a bit of configuration work up front, you can make this work automatically. Here's how:
The essence of the solution is that you should have TWO different connection setting groups - one for Internet Browsing and email, and one for MMS. Then, you can have the first one automatically invoked when your application tries to connect to the Internet, and you can have the MMS application automatically select the second connection group when it's trying to send an MMS message.
So -- Most, if not all, of you have a connection group named "T-Mobile GPRS". To examine it, click on:
Start / Settings / Connections and then tap the Connections icon. With the Tasks tab selected, you should see two connection groups listed, along with three choices under each one for tasks you can perform.
Under the connection group named "T-Mobile GPRS", click "Manage existing connections" -- you should be on the "Modem" tab -- if not, select it now.
This page shows a table in which you can list various network connections that this connection group can use to send and receive data. Since it seems that the three APNs that we know about are special purpose (one for WAP/MMS, one for Internet, one for VPN), it does NOT make sense to mix them here and let WM5 try to figure out which is best to use -- you will wind up with inconsistent results (i.e., works sometimes, but not others, seemingly at random).
Instead, since this "T-Mobile GPRS" connection group is for Internet browsing, the one and only connection you want to specify here is one that will use the "internet2" APN.
But first, click on the "Proxy Settings" tab below, and just click the box labeled, "This network connects to the Internet", and make sure the other boxes on the pages are blank (no proxy server specified here!). When you're done, select the "Modem" tab again (you might have to minimize the keyboard display at the bottom to see the tabs).
If you don't have a data connection yet that uses the internet2 APN, you can click on "New", then give it a descriptive name (such as "Internet connection"), select "Cellular Line (GPRS)" as the modem, click "Next", and input "internet2.voicestream.com" as the APN, click "Next" again, leave the user name, password and domain all blank and click "finish".
Click "ok" at the top a couple of times and you should be done with the connection group that gets you to the Internet.
Now - we'll create a separate connection group for MMS:
Go back into "Start / Settings / Connections" and tap the "Connections" icon again. You're back at the "Connections" screen that lists your two most recently defined "connection groups" -- the top one should be "T-Mobile GPRS" since we just worked on it. Click on "Add a new modem connection". Even though this line appears under "T-Mobile GPRS", you'll actually be creating a new and separate connection group.
You'll see a screen entitled, "Make a New Connection". Give it a meaningful name -- I chose "WAP connection". Select "Cellular Line (GPRS)" as the modem, and click "Next". This time, under Access Point Name, specify "wap.voicestream.com". Click next and make sure on the "My Connection" screen that user, password and domain are blank, then click "Finish".
You will now have separate connection groups for Internet Access and for MMS tranmission.
The next step is what makes this work automatically. Close all the windows until you're at the "today" screen again. Click "Start" and then "Messaging". If you don't see "MMS" at the top left of the screen, click the "Menu" button at the lower right, click on "Switch Accounts" and select "MMS".
Click "Menu" again, and then click "MMS Configuration...". You'll see three tabs: "Preferences", "Servers" and "About".
The preferences tab has non-critical choices that you should set to meet your own needs.
On the Servers tab, you should see a single server listed, "T-Mobile MMS" -- this was installed by one of the T-Mobile customizations when you first booted up your MDA. Click on this , and you'll see a screen that details the configurat ion of this server. Here's what you want in the config:
Server Name: non-critical, T-Mobile named it, "T-Mobile MMS", so you should probably leave it at that.
Gateway: 216.155.165.50
Port Number: 8080
Server address: http://215.155.174.84/servlets/mms
...and HERE is where we tell it to automatically switch to our network connection that was set up for MMS:
Where it says, "Connect via:", the default that T-Mobile put in was your old "T-Mobile GPRS" connection. Instead, I clicked the drop-down arrow and selected the new connection that we created way up above that references the "wap.voicestream.com" APN, called something like "MMS Connection".
Sending size limitation as locked at 292k. WAP Version defaults to 2.0, but you can drop it down to 1.2 if you have some reason to do this (I don't).
Once this is all set right, click "OK", and "ok" your way back out of the messaging application.
Now you're ready for a test:
There are many way to initiate an MMS. However you do it, when it starts up, you should see it connecting to GPRS via your "MMS Connection", it will then send your MMS and disconnect from GPRS again after a bit.
Open up PIE again and select a website, and this time you'll see GPRS connecting via your first connection group -- the one that uses "internet2.voicestream.com" as the APN.
You can go back and forth several times -- this setup will select the correct network connection group each time, and work.
The ONLY issue I've seen with this is the following:
If your GPRS connection for one type of activity is still connected when you try launching the other service, it doesn't seem smart enough to force the old connection to disconnect first. So...if your old connection hasn't time out yet, you may have to click on the "G" icon (top of your today screen) and select "disconnect" before starting your other activity. But that's it -- aside from this, all the APN switching is automatic -- and works perfectly.
Click to expand...
Click to collapse
ok now im able to send but when it gets to 99% i get a message
" gateway + timeout "
and the message isnt sent
Data Cab
Maybe this is the post you are looking for?
Tmo MMS fix from this thread Receiving TINY Picture Messages!
I have found google search is the best way to search xda-developers.
Just type your search item followed by
site:xda-developers.com
Exp. [tmo mms cabs site:xda-developers.com]
Peace
sYnOnYx said:
ok now im able to send but when it gets to 99% i get a message
" gateway + timeout "
and the message isnt sent
Click to expand...
Click to collapse
sounds like what ever your server settings are, your gateway setting is wrong.
gdribot said:
Maybe this is the post you are looking for?
Tmo MMS fix from this thread Receiving TINY Picture Messages!
I have found google search is the best way to search xda-developers.
Just type your search item followed by
site:xda-developers.com
Exp. [tmo mms cabs site:xda-developers.com]
Peace
Click to expand...
Click to collapse
Ive tried it 2x already and no worky.......
and now im back to " error syncronizing "
*siigh*
Now its connecting up again , and it connects to (edge) Tmo MMS
but it gets to 66% sent on the status and i get
" next hop connection failed "
Someone just texed me and said " nice pic " so i guess it worked ??
not holding my breath just yet, but praying !
*sigh* *arrrrrrrrrrrrrrrrrrrrrrrgggggg*
now its just connects and disconnects.........
Here are my settings tell me if something is wrong :
Under my MMS configuration ( found from the messaging menu )
Servers :
Sever name : T-mobile MMS
Gateway : 216.155.165.50
Port number : 8080
Sever Address : Http://215.155.174.84/servlets/mms
Connect VIA : T-mobile MMS
And
Settings > Connections > connections Icon
Tmobile MMS then under " manage existing connections "
Name : T-mobile MMS
Select a modem : Cellular line (GPRS)
Access Point name : wap.voicestream.com
Username : blank ( ive tried imputting tmobile in there and nothing still )
password: blank ( ive tried imputting tmobile in there and nothing still )
domain : blank
In the advanced tab under TCP/IP :" use server IP address is selected " and
nothing else is.
under servers on the advanced tab " use server-assigned addresses " is only selected.
any clues ?
back to the "Gateway+timeout" error.... sigh...
i dont know what the hell i did , but its sending messages now.........
still havent recieved one tho.
i think im gonna have to do a writeup tho.
Do you use wifi? When wifi is on my MMS doesn't work.
Did you ever figure out what was happening. I'm having a similar problem. As far as I can tell all the setting you listed above are correct, and I have mine set the same. When I try to send a message it hangs at 87% and never completes. Once it ran up to 99% then I got the "Gateway Timeout" error.
What version of the ARCSoft MMS client are you using?
I cannot get it to send or connect at all unless I use one of the CABs for the settings floating around - then it works, but that causes other NASTY side effects on WM6.
Just the one that came with the rom that I loaded, [02/Nov/2007] TNT.1933, ArcSoft 4.2.8.1 with plug-in and full features. The settings seem to connect, the message just won't complete sending.
I'm not able to get it to connect unless I use the T-Mobile CAB (manually configuring does NOT work) and that breaks data connections when on sync.
Hi,
I'm having problem sending and receiving MMS. I do not have a monthly broadband package but sign up on it on weekly basis. Because of this, I have configured a single APN with both internet and mms configuration. If I want to use it for both internet and mms, I'll change the APN type to "internet + mms" and if I want to use it for mms only, I'll change it to "mms". I have to do this as if I disable "Use packet data", Android won't be able to send/receive any MMS.
This configuration has been working fine for Android 2.1 and 2.2.
Here's my situation
Configure APN type to "mms", with "Use packet data" enabled.
Restart phone.
Try sending/receiving MMS. Result: failed with message "Service not available"
Configure APN type to "internet + mms", with "Use packet data" enabled.
Configure APN type to "mms", with "Use packet data" enabled.
Phone will now disconnect from internet.
Try sending/receiving MMS. Result: passed.
Restart phone.
Try sending/receiving MMS. Result: failed.
Repeat steps 4 to 7 and the result for 7 is passed.
As you can see, after a restart, the MMS stops functioning and I must configure the APN type to internet at least once. Also, if I leave the APN type to "internet + mms", I have no problem receiving/sending MMS.
The question now is, is this a bug in Gingerbread? or is it a bug in the ROM I'm using? If this is a bug in Gingerbread, is there any gurus out there who can write a start-up script to perform steps 4 to 5?
Thanks in advance.
I really need a solution to this problem too!!! Only samsung has that problem I think....
Could be a problem in Gingerbread actually. My G2 worked fine with MMS before updating to Gingerbread and it has occasional issues now (it appears to be random for me though).
Does it always happen for you or is it random as well?
I've had this problem for many months now and only recently trotted to go too there store where I got my phone from to fix it, but they can't figure it out either. Suggested I send it away. I've done all the basic steps and have properly configured internet and mms apns with no luck.
Sent from my Nexus S using XDA App
Anyone else having this issue. Not sure when it started as I didnt send an image up until today.
Yesterday did an unlock and root on mine. Just says "queue for sending" then after 5-10mins it says couldnt send. I also cant receive mms of course. It says "message not downloaded". Im on t-mobile and I already checked their site for mms and lte/4g apn settings. I also redownloaded the settings from within the phone. its a D6653
sorry for the big image.
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change your APN protocol to IPv4/IPv6
se1000 said:
change your APN protocol to IPv4/IPv6
Click to expand...
Click to collapse
gave that try and didnt work either. just delaying the "message couldnt send" . can you think of anything else my friend?
Are you absolutely sure that you don't have a typo somewhere in the APN settings? Is you mobile data otherwise working as supposed to be? This, for sure, is not a problem of the phone for it works just flawless on mine.
dukeofhentai said:
Anyone else having this issue. Not sure when it started as I didnt send an image up until today.
Yesterday did an unlock and root on mine. Just says "queue for sending" then after 5-10mins it says couldnt send. I also cant receive mms of course. It says "message not downloaded". Im on t-mobile and I already checked their site for mms and lte/4g apn settings. I also redownloaded the settings from within the phone. its a D6653
sorry for the big image.
Click to expand...
Click to collapse
Try Textra, IMHO, it's a lot better than Sony's app (And most outthere BTW) and just go to MMS settings and select the option that says something about T-Mobile Wifi calling Fix. What this does is turn-off/on the wifi while it sends or receive an MMS. T-Mobile seems to be having tons of issues with MMS while in Wifi.
No typos. Data and sms work. And I am at work right now and tried to send a mms to see if it was the wifi sip calling but it isn't.
Sent from my D6653 using XDA Free mobile app
Try adding MMS Proxy
dukeofhentai said:
No typos. Data and sms work. And I am at work right now and tried to send a mms to see if it was the wifi sip calling but it isn't.
Sent from my D6653 using XDA Free mobile app
Click to expand...
Click to collapse
I've had to add MMS proxy and port to apn:
216.155.165.50
port 80
give that a try. It worked for me on my OnePlus One (manually added to all texting/SMS apps and it worked)
I also am having problems with MMS.
I don't really live in an area with great service, so I really rely on Wi-Fi calling. On my Galaxy S5, I had to use the stock message app to actually be able to do anything with MMS over Wi-Fi. Now with the Z3, MMS does not really work at all. I keep getting "Message not downloaded" for any MMS I recieve, excpet for one picture I was able to get. Any MMS I get does not stay in a group chat, but goes into their respective contact chat.
I tried Textra, but I wasn't able to get any of my MMS messages to send. I went into the settings and checked a few boxes, but that didn't really do anything.
Hopefully our problems have the same resolution.
So I finally fixed mine. I downloaded the Internet and mms settings via phone then I added admin to apn type and changing apn protocol to ipv4/ipv6. The apn protocol is thanks to se100 who told me in this thread.
Sent from my D6653 using XDA Free mobile app
Alright Duke,
Where did you go to download the internet and mms settings?
Once you got them, what'd u do next? I got to the "Edit access point" screen but it's all greyed-out so I can't choose anything. I have "Developers Options" enabled too btw. So how do I bypass that grey-out like you did??
Do I need to be rooted?
So you have no more issues with sending/receiving photo text msgs? What about from iPhones? I'm only having mms issues with iPhone phones right now.
Thank You,
RockStar2005
RockStar2005 said:
Alright Duke,
Where did you go to download the internet and mms settings?
Once you got them, what'd u do next? I got to the "Edit access point" screen but it's all greyed-out so I can't choose anything. I have "Developers Options" enabled too btw. So how do I bypass that grey-out like you did??
Do I need to be rooted?
So you have no more issues with sending/receiving photo text msgs? What about from iPhones? I'm only having mms issues with iPhone phones right now.
Thank You,
RockStar2005
Click to expand...
Click to collapse
To download the settings you need to go to settings->more->Internet Settings. That downloads them after go to Mobile Networks->Access Points Names and then you can click the three dot on top to edit the one you pick.
Sent from my D6653 using XDA Free mobile app
When I go to Settings and then More, I DO NOT see "Internet Settings" anywhere on that screen, or in 3-dots menu button.
Did you have an issue with receiving MMS messages from iPhones?? Please answer this question. If not, then this method prob won't help me anyway. I'm having an issue with receiving MMS messages from iPhones only. Still get SMS from iPhones, and regular and MMS msgs from Android.
Thanks,
RockStar2005
RockStar2005 said:
When I go to Settings and then More, I DO NOT see "Internet Settings" anywhere on that screen, or in 3-dots menu button.
Did you have an issue with receiving MMS messages from iPhones?? Please answer this question. If not, then this method prob won't help me anyway. I'm having an issue with receiving MMS messages from iPhones only. Still get SMS from iPhones, and regular and MMS msgs from Android.
Thanks,
RockStar2005
Click to expand...
Click to collapse
Didn't have problems with tmobile with my iPhone. Only my android did but that fixed it for me. Idk what android you are using or if you're still using iphone. You didnt give enough info
Sent from my D6653 using XDA Free mobile app
dukeofhentai said:
Didn't have problems with tmobile with my iPhone. Only my android did but that fixed it for me. Idk what android you are using or if you're still using iphone. You didnt give enough info
Sent from my D6653 using XDA Free mobile app
Click to expand...
Click to collapse
I have T-Mobile too but only have the Z3. I don't own an iPhone. When I send MMS pics to iPhone it DOES go through, but I can't receive FROM an iPhone the MMS messages.
I'm using regular Android (Build #: 23.0.D.1.123). You?
I want to do what you did, but I don't see that "Internet Options" screen you do after clicking on More. So I can't proceed from there. I can get to "Access Point Names" but after that I can't edit APN there.... I can only create a new one. But without that downloaded info, I don't know if it will work? Maybe.
I just decided to create a new one and take my chances. But I added in what you had in your screenshot, including the admin thing (I hope that's not a root thing) and also IPv4/IPv6. Waiting for one of my iPhone friends to MMS me and hopefully it works!!
Edit: It didn't work. lol I just had him tap on msg before sending and choose "Send as a text message". Then it goes through as a regular text msg NOT as an iMessage. That DID work. So either iPhone users must do that for me or else turn off stupid iMessage. lol
RockStar2005
RockStar2005 said:
I have T-Mobile too but only have the Z3. I don't own an iPhone. When I send MMS pics to iPhone it DOES go through, but I can't receive FROM an iPhone the MMS messages.
I'm using regular Android (Build #: 23.0.D.1.123). You?
I want to do what you did, but I don't see that "Internet Options" screen you do after clicking on More. So I can't proceed from there. I can get to "Access Point Names" but after that I can't edit APN there.... I can only create a new one. But without that downloaded info, I don't know if it will work? Maybe.
I just decided to create a new one and take my chances. But I added in what you had in your screenshot, including the admin thing (I hope that's not a root thing) and also IPv4/IPv6. Waiting for one of my iPhone friends to MMS me and hopefully it works!!
Edit: It didn't work. lol I just had him tap on msg before sending and choose "Send as a text message". Then it goes through as a regular text msg NOT as an iMessage. That DID work. So either iPhone users must do that for me or else turn off stupid iMessage. lol
RockStar2005
Click to expand...
Click to collapse
Well there you go it's imessage issue which is common when switching. Got to make sure to remove and deactivate imessage before going to android
Sent from my D6653 using XDA Free mobile app
Yeah but this was not an issue of switching. I never had an iPhone. It's just that the few ppl I know that do have to take that extra step in order for me to receive MMS messages from them.
Thanks again,
RockStar2005
re:
I live in the Chicago area, and have T-Mobile.
I use Textra as well since the Z3's stock messenger app clearly CANNOT handle MMS properly. This is what worked for me....................
1) Add a NEW APN (Settings-->More-->Mobile networks-->Access Point Names ((APN))-->push the + sign button) using these settings (and make sure to select it after creating and saving it):
Name: T-Mobile Data 2
APN: fast.t-mobile.com
Proxy: not set
Port: not set
Username: not set
Password: not set
Server: not set
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy: not set
MMS port: not set
MMS protocol: WAP 2.0 <---(DOES NOT APPLY TO THE Z3, BUT OTHER PHONE USERS MAY WANNA TRY IT)
MCC: 310
MNC: 260
Auth Type: not set
APN type: default,mms,supl,admin,hipri
APN proto: IPv4/IPv6
APN roaming proto: IPv4/IPv6
APN enable/disable: enable
Bearer: unspecified
2) Disable Stock Messenger app, making sure in "App info" screen (in Settings) that the "Notifications" box is unchecked. (Not sure if unchecking it matters, but I'd do it anyway.) Also, under Stock Messenger's settings, make sure ALL boxes are unchecked as well.
3) In Textra (download this great text SMS/MMS messaging app if you haven't already from Google Play Store), make sure it's your default app, "Use MMS for Group Chats" should be checked, MMS Settings: No Limit, and check the T-Mobile Wifi Calling Fix box too.
4) In Phone settings, under Call Settings, uncheck/disable: VoLTE. For WiFi to work, you must also disable anything else you have enabled on this screen (i.e. Microphone noise suppression, Speaker voice enhancement, etc).
5) You can leave STAMINA mode on (under Power management), however...... only enable the "Extended Standby" option and of course Activation should be at 100%/Always on. When Wi-Fi is on, you must also have whitelisted 2 specific apps in STAMINA under the "Apps active in standby" list: The text msg app you're using (i.e. Textra, etc) and I would also whitelist one under "All others" entitled "Phone/Messaging Storage". Again, this is only for when you have Wi-Fi on. Keep the other stuff disabled in here. With regards to STAMINA mode.......
First, put Keep Wi-Fi on during sleep to "Always" (Settings, Wi-Fi, Advanced). Also, make sure everything else on that page is unchecked/disabled. Turn off STAMINA mode. Go into Settings, Apps, All, Extended Standby Mode Controller, Clear Data AND Cache. Then go to your text app's (Textra, etc) "App info" page (on same Apps "All" screen) and clear ONLY the cache, then close out the app itself (3D button to the right of the virtual Home button, swipe the text app off the screen). Reset. When you come back, follow what I said above, including turning STAMINA mode back on ("queue background data" will be enabled. Leave it that way!) Make sure that when you turn STAMINA mode on that the pop-up shows up describing it. If it doesn't at any point, then repeat this paragraph's instructions. What I just said here MAY resolve any lingering MMS issues, and also resolve any issues regarding with STAMINA mode not kicking in too. When I did this my phone spit out a few "missed" incoming MMS messages out all at once. And the battery seems to be last longer too.
It seems that MMS messages will def show up if Wi-Fi is on, but it will take longer to show up if screen is off. Maybe 3-5 minutes longer.
If you have any questions, let me know. I'm still testing this out so I may make more changes. We'll see.
P.S. This ALSO fixed my Smart Call Handling issue where it wasn't working, but now is.
P.P.S. For whatever reason, if you're getting an MMS message from someone with an iPhone, and they have "iMessage" turned on, the Z3 will NOT receive the message. So you have to ask people who have iPhones and are sending you MMS messages to kindly turn it off, and then all should be fine.
RockStar2005
I disabled the "Queue background data" in power management...... and It looks like I'm able to download MMS.
Have to further test.
id3alistic said:
I disabled the "Queue background data" in power management...... and It looks like I'm able to download MMS.
Have to further test.
Click to expand...
Click to collapse
I think I tried that and it wasn't enough for me, but test it anyway.
In addition to what I said, I did a factory reset using Sony's PC Companion software, and now my phone is FINALLY working flawlessly. Not saying all Z3 phones having these issues have to do this, but I did and it worked. The following is a result of HOURS of research and trial & error:
All,
I use Textra since the Z3's stock messenger app clearly CANNOT handle MMS properly. This is what worked for me....................
Before setting up your Z3 to be able to handle MMS messages correctly, as well as enabling Smart Call Handling to ACTUALLY work, you must do the following which will do both a factory reset AND re-update your phone. My software must’ve been corrupted at some point because after doing this, my phone worked much better. The battery life had gotten really bad but now it’s back to incredible again. My phone works 100% for the first time ever (just no VoLTE ((for now at least)), but who cares, I don't get it in my area yet anyway!!
** Sony PC Companion Instructions:
We have an extended guide that should help you fix the issue on your phone, please follow the instructions carefully:
Visit this link:
http://www.sonymobile.com/us/tools/pc-companion/
Click on Download PC Companion
Run the software and install it
Turn the phone off and disconnect it from the computer
1. No matter what the program says do not connect the phone until you complete step 9
2. In the welcome screen you will see the different modules available for you including the "Support Zone" option. Click on "Start" below it.
3. On the next page Click on "Start" under "Phone Software Update"
At this point if you get an error stating that "Unable to install update components" or "Server is busy" , then please proceed to step 12
4. The program will say that there is no phone connected. Click on the option below that reads: "Repair my phone" the program will issue you a warning about the content that you will lose during the update
5. Choose the option to continue.
6. The program will issue a final message warning you of possible data lost during the update. Click on the checkmark and then on "Next".
7. After that, the program will download the necessary information (5 to 6 minutes) and it will present you with a list of phones.
8. Choose your phones model from the list then click on "Next" then you will see a new section telling you how to connect the phone. (don't connect it yet) (YOU CAN FIND YOUR PHONE’S MODEL # BY DOING THIS: SETTINGS-->ABOUT PHONE-->MODEL NUMBER)
At this point the phone must be off and disconnected from the PC.
9. Connect the cable to the PC not to the phone, then while pressing and holding the indicated button (in the steps on screen an specific button will be shown for you to press on the phone) connect the cable to the phone and keep holding the indicated button until the program says "the update of your phone has started..." (in some cases a message of "Installing drivers" will appear before the message of "the update of your phone has started..." is shown.)
10. If you failed to follow the steps correctly the phone will turn on and it will request that you "Proceed with the following steps, slide down the notification bar", If this happens disconnect the phone from the cable, turn it off and repeat from step 9).
11. If the phone is connected properly, PC Companion will proceed with the update ( It will tell you to let go of the back key) then wait for the update to finish and follow instructions on screen to disconnect the unit.
Dear Customer,
12. If "Unable to install update components"
1. Close PC Companion
2. Install Java from: http://www.java.com
3. Start PC Companion again and try to do the software unlock process once more.
Note: If you wish only to update the unit wait for the program to open and then select the quick link on the upper left corner that says "Update Phone/Tablet" and follow the instructions to perform the update. (the PC may request for the phone to be placed in Mass Storage mode. Do this by going into Settings>Xperia>Connectivity>USB connection mode)
Now that you have completed the PC Companion part, follow these instructions carefully to restore MMS and Smart Call Handling:
1) Add a NEW APN (Settings-->More-->Mobile networks-->Access Point Names ((APN))-->push the + sign button) using these settings (and make sure to select it after creating and saving it):
Name: T-Mobile Data 2
APN: fast.t-mobile.com
Proxy: not set
Port: not set
Username: not set
Password: not set
Server: not set
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy: not set
MMS port: not set
MMS protocol: WAP 2.0 <---(DOES NOT APPLY TO THE Z3, BUT OTHER PHONE USERS MAY WANNA TRY IT)
MCC: 310
MNC: 260
Auth Type: not set
APN type: default,mms,supl,admin,hipri
APN proto: IPv4/IPv6
APN roaming proto: IPv4/IPv6
APN enable/disable: enable
Bearer: unspecified
2) ENABLE Stock Messenger app, making sure in "App info" screen (in Settings) that the "Notifications" box is unchecked. (Not sure if unchecking it matters, but I'd do it anyway to avoid double notification of incoming texts.) Also, under Stock Messenger's settings, make sure ALL boxes are unchecked as well.
3) In Textra (download this great text SMS/MMS messaging app if you haven't already from Google Play Store), make sure it's your default app, under Settings, "Use MMS for Group Chats" should be checked, MMS Settings: No Limit, and check the T-Mobile Wifi Calling Fix box too.
4) In Phone settings, under Call Settings, uncheck/disable: VoLTE. (VERY IMPORTANT!) (Note: Maybe after Lollipop is deployed you can try enabling it and see if MMS and Smart Call Handling work again, but there’s no guarantee of that.)
5) You can leave STAMINA mode on (under Settings-->Power management), however...... only enable the "Extended Standby" option and of course Activation should be at 100%/Always on. Also make sure “Queue background data” is enabled too. You must also have whitelisted 2 specific apps in STAMINA under the "Apps active in standby" list: The text msg app you're using (i.e. Textra, etc…. the stock app will NOT be listed though) and I would also whitelist one under "All others" entitled "Phone/Messaging Storage". Keep the other stuff disabled in here. With regards to STAMINA mode:
5.1) OPTIONAL: IF AT ANY POINT STAMINA MODE IS NOT WORKING (i.e., WITH IT ON AT 100% POWER, IT SAYS ON STAMINA MODE SETTINGS PAGE THAT YOU HAVE ANYTHING LESS THAN 5 DAYS AND 3-4 HOURS FOR ESTIMATED BATTERY TIME), THEN FOLLOW THESE INSTRUCTIONS: Turn off STAMINA mode. Go into Settings, Apps, All, Extended Standby Mode Controller, Clear Data AND Cache. Then go to your text app's (Textra, stock, etc….do it for all texting apps you have) "App info" page (on same Apps "All" screen) and clear ONLY the cache, then close out the app itself (3D button to the right of the virtual Home button, swipe the text app(s) off the screen). Reset. When you come back, follow what I said above, including turning STAMINA mode back on. Then do as instructed in “5)” above.
6) Put “Keep Wi-Fi on during sleep” to "Only when plugged in" (Settings--> Wi-Fi--> Advanced). Also, make sure everything else on that page is unchecked/disabled.
7) OPTIONAL: IF HAVING ISSUES RECEIVING TEXTS FROM IPHONE USERS WHO HAVE iMessage ENABLED ON THEIR IPHONE, THEN FOLLOW THIS: And lastly, there’s the “iMessage” issue ppl like myself are/were having (also those with LG G2 I’ve heard have this issue too) where when someone with an iPhone sends you an MMS pic text msg while their iMessage option is on, you don’t get the text…….. try this (a T-Mobile store rep told me this and it worked!): send YOURSELF an MMS photo text msg but include at least one other phone # as well too. If you’re using Textra or anything besides just the stock text app, then do this for EACH app. If that is the case, then do it via stock app first then Textra (easier this way). If you receive the pic successfully, then ask anyone you know with an iPhone to send you an MMS message (preferably having a 3rd phone # in on it too, but not sure if you need to) with iMessage ON. If you receive it, then it worked. If not, try this again.
What I just said here MAY resolve any lingering MMS issues, and also resolve any issues regarding STAMINA mode not kicking in too.
It seems that MMS messages will def show up if Wi-Fi is on, but it will take longer to show up if screen is off. Maybe 3-5 minutes longer.
If you have any questions, let me know.
P.S. This ALSO fixed my Smart Call Handling issue where it wasn't working, but now is.
RockStar2005
Very excited to hear about your fix. Many thanks for sharing! Before I go ahead and follow your instructions, I was just curious whether this fix has "stuck." I recall a few others, when attempting other fixes, experience a reversion back to the same MMS issues.
Thanks!