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I bought a refurbished Motorola Defy+ which came preinstalled with Gingerbread 2.3.4. Out of the box, the phone was able to receive calls, although I didn't test making calls at that time.
I ran the stock Software Update from Settings, and this installed 2.3.6 on the phone. Since that point, I can no longer make or receive calls on the phone. As soon as the phone tries to make the connection, it reboots: either when making a call into the phone, at the first ring, or when dialing out. I have confirmed that it's not the dialer itself that is the problem by using different dialer apps.
I have performed a full factory reset on the phone and tried with wifi, etc turned off but it has made no difference at all. Other features of the phone are absolutely fine and I have had no unexpected reboots due to any other cause.
After searching around it seems quite a few people have had problems with their Defy+ rebooting, but this is generally either during a call or just randomly. In my case it is absolutely at the exact time that it tries to make the phone network connection and at no other time.
Could this be a hardware problem, or is it more likely to be the 2.3.6 ROM installed by the software update? If I install another ROM, is it likely to fix the problem? If so, how would I go about downgrading the phone to the 2.3.4 version?
Thanks in advance.
OK, I jumped the gun.
I hadn't actually connected to any of my mobile phone network's APNs at the time I posted the above. Now that I have configured it to connect via 2G or 3G, I get random reboots all the time.
Not that this helps or anything.
So long story short...
- Updated to CM10 official "stable" build last night (from November 1st Nightly, which I never had issues with)
- Started it up, phone wouldn't activate.
- Read about a hotfix. Wiped, flashed, applied hotfix, etc.
- Still could not activate/receive phone calls.
- Tried to flash back to stock with root and it didn't work.
- Realized my IMEI was missing.
- Followed a guide to get my IMEI back.
- Still not much progress. I can get 4G data, but when I try to make a phone call it says "Mobile network not available".
- Decided to ODIN + flash 100% stock
- Still no phone calls sending/receiving.
Now I can access 4G data, but I cannot make or receive phone calls. I have tried various wipes, resets, battery removals, SIM removals, etc. etc.
Anyone have any advice for me? It has been about 12 hours now that I've been without service.
It does show that I have 3-4 bars on the status bar, but I still cannot make calls.
Much appreciated.
aereolaite said:
So long story short...
- Updated to CM10 official "stable" build last night (from November 1st Nightly, which I never had issues with)
- Started it up, phone wouldn't activate.
- Read about a hotfix. Wiped, flashed, applied hotfix, etc.
- Still could not activate/receive phone calls.
- Tried to flash back to stock with root and it didn't work.
- Realized my IMEI was missing.
- Followed a guide to get my IMEI back.
- Still not much progress. I can get 4G data, but when I try to make a phone call it says "Mobile network not available".
- Decided to ODIN + flash 100% stock
- Still no phone calls sending/receiving.
Now I can access 4G data, but I cannot make or receive phone calls. I have tried various wipes, resets, battery removals, SIM removals, etc. etc.
Anyone have any advice for me? It has been about 12 hours now that I've been without service.
It does show that I have 3-4 bars on the status bar, but I still cannot make calls.
Much appreciated.
Click to expand...
Click to collapse
i don't know the number off the top of my head, but someone said to call the # that gets your number reprovisioned, that could possibly fix the issue thats plaguing you
edit: just did a quick search and someone said just call verizon from another phone and say "hey, i need ya to reprovision my phone, its number is blahblahblah" and just go thru it that way
digitalsynner85 said:
i don't know the number off the top of my head, but someone said to call the # that gets your number reprovisioned, that could possibly fix the issue thats plaguing you
Click to expand...
Click to collapse
Try to reprovision your sim card using this code:
*2767*3855#
It will format your internal storage so back it up. You must be on TouchWiz as well.
Sent from my SCH-I535 using xda app-developers app
Same Issue!
Still not much progress. I can get 4G data, but when I try to make a phone call it says "Mobile network not available".
- Decided to ODIN + flash 100% stock
- Still no phone calls sending/receiving.
Now I can access 4G data, but I cannot make or receive phone calls. I have tried various wipes, resets, battery removals, SIM removals, etc. etc.
Anyone have any advice for me? It has been about 12 hours now that I've been without service.
It does show that I have 3-4 bars on the status bar, but I still cannot make calls.
Much appreciated.[/QUOTE]
Same nearly EXACT problem for me. Back on stock now still no phone but I do have data. Did the provisioning code but still get mobile network not available message. Did calling Verizon work? Any help greatly appreciated!
jamestheartist said:
Still not much progress. I can get 4G data, but when I try to make a phone call it says "Mobile network not available".
- Decided to ODIN + flash 100% stock
- Still no phone calls sending/receiving.
Now I can access 4G data, but I cannot make or receive phone calls. I have tried various wipes, resets, battery removals, SIM removals, etc. etc.
Anyone have any advice for me? It has been about 12 hours now that I've been without service.
It does show that I have 3-4 bars on the status bar, but I still cannot make calls.
Much appreciated.
Click to expand...
Click to collapse
Same nearly EXACT problem for me. Back on stock now still no phone but I do have data. Did the provisioning code but still get mobile network not available message. Did calling Verizon work? Any help greatly appreciated![/QUOTE]
Try a new sim card?
bageloid said:
Same nearly EXACT problem for me. Back on stock now still no phone but I do have data. Did the provisioning code but still get mobile network not available message. Did calling Verizon work? Any help greatly appreciated!
Click to expand...
Click to collapse
Try a new sim card?[/QUOTE]
Yep. Put my girlfriend's in and same thing. Going to try re-rooting, installing stock TW again, and see what happens.
jamestheartist said:
bageloid said:
Try a new sim card?
Click to expand...
Click to collapse
Yep. Put my girlfriend's in and same thing. Going to try re-rooting, installing stock TW again, and see what happens.
Click to expand...
Click to collapse
Your eri might be borked... The only way I was able to fix that on my phone was using the now deleted IMEI and ERI tool thread.
edit:http://webcache.googleusercontent.c....6.0...0.2...1c.1.15.psy-ab.DIaMHJmSIlU&pbx=1
Unfortunately the attachment links are dead
Damn, that's what I figured too. I have seen some issues semi-related to this subject with others who were running CM 10.1 roms, not just S3 owners, so I guess that no matter how many times you do something right, sometimes things still go wrong, It just is what it is, or that damn program HiApn was a little beyond me, and I borked it up that way. Got the new TouchWiz multi-window OTA update update fine though, re-rooted it and was going to explore it further, but I think I'm just going to replace it under warranty since the one year will be up in a couple weeks. Sorry to do that, since it keeps the price of phones high, but crap. It looks like it's toast for telephony, although 911 DOES work, just nothing else phone related. It sees my phone number, and can read that much of the sim, and my IMEI appears to be true. Strangest damn thing! Oh well, looks like a re-locked bootloader and Triangle Away for me.Thanks for your responses, best of luck to the OP....
(Oh, and btw, I actually like that multi-window feature, so when I get my new one, I'm just going to leave it factory!)
Wait a minute...borked ERI? That's fixable? If it's not too radical, I have a few days to try that before I have to send my original phone back, so if I can fix it I'd rather do that.
After reading that post you put up a link to, my ERI is already at 5...?
Hello all,
Me and My Wife both have New Photon Qs, Mine has been rooted, Custom Recovery and all that on the newest stock rom.
Hers it completely stock, she moved to upgrade it to the newest release last night the upgrade went off without a hitch however not when she calls out she gets an audible error "Error 16, Switch 321" and Texts Fail to send, how ever 3G works, 4G not available in out area,
I kept both of our MSL codes and compare settings, nothing different except the obvious, Also forced a Reactivation on her phone ##RTN# this did not work either.
As she is still well within her 14 day return, and 30 sprint warranties, should I have them swap this phone out?
Sprint was not much help in this Matter
Try to force a PRL update.
Then I would at least have Sprint look at it.
JaceAlvejetti said:
Hello all,
Me and My Wife both have New Photon Qs, Mine has been rooted, Custom Recovery and all that on the newest stock rom.
Hers it completely stock, she moved to upgrade it to the newest release last night the upgrade went off without a hitch however not when she calls out she gets an audible error "Error 16, Switch 321" and Texts Fail to send, how ever 3G works, 4G not available in out area,
I kept both of our MSL codes and compare settings, nothing different except the obvious, Also forced a Reactivation on her phone ##RTN# this did not work either.
As she is still well within her 14 day return, and 30 sprint warranties, should I have them swap this phone out?
Sprint was not much help in this Matter
Click to expand...
Click to collapse
yeah, after the update, phone service can fail. when she makes a call, if she stays on the line the error should redirect her to Sprint Tech who SHOULD be able to fix it and tell her to reboot the phone. i went thru that 2 or 3 times(messing with my phone and re-updating ). i think i tried manual methods but to no avail.
Thank you both for the replies, I have Forced the PRL and just forwarded your message yogi2010, to her to have her try it as I am at work
JaceAlvejetti said:
Thank you both for the replies, I have Forced the PRL and just forwarded your message yogi2010, to her to have her try it as I am at work
Click to expand...
Click to collapse
cool, that should do the trick. i just remembered she will have to provide the account PIN or answer the security question to authorize the reset.
She has all security info, I guess as of this morning, after leaving it off all night, she can make phone calls again, just not Text
I was having issues on my rooted verizon galaxy s3 running beans version 15. I would get a circle on data when tethering. I went back to root66 learned my IMEI and ERI were set to zero and now they are at 5 and the correct things...I have data I've had it 4g LTE that is and can tether just fine. I'm using my phone currently to ask this question. I cannot dial or send texts...on beans it just says dialing with no tone on root66 it would say no network available. My # shows my service is there...when I click LTE/CDMA in network it says searching and I hit ok. I don't know if that means it needs to search first or what...I really don't know what to do I have searched all day and done everything I know to do and now I'm just lost. I also did *228 and it said my sim wasn't registered then I rebooted and did it and it worked....so no clue what is going on.
Under phone status my phone said Service State: Out of Service when on root66 but now it says In Service. Still don't understand this.
Mobile network state: connected in root66 it was trying to connect randomly.
Phone #: Correctly displayed
Prl and ERI Version: 15211 and 5
Device State: normal.
Everything seems good : (
StriferZer0 said:
I was having issues on my rooted verizon galaxy s3 running beans version 15. I would get a circle on data when tethering. I went back to root66 learned my IMEI and ERI were set to zero and now they are at 5 and the correct things...I have data I've had it 4g LTE that is and can tether just fine. I'm using my phone currently to ask this question. I cannot dial or send texts...on beans it just says dialing with no tone on root66 it would say no network available. My # shows my service is there...when I click LTE/CDMA in network it says searching and I hit ok. I don't know if that means it needs to search first or what...I really don't know what to do I have searched all day and done everything I know to do and now I'm just lost. I also did *228 and it said my sim wasn't registered then I rebooted and did it and it worked....so no clue what is going on.
Under phone status my phone said Service State: Out of Service when on root66 but now it says In Service. Still don't understand this.
Mobile network state: connected in root66 it was trying to connect randomly.
Phone #: Correctly displayed
Prl and ERI Version: 15211 and 5
Device State: normal.
Everything seems good : (
Click to expand...
Click to collapse
I'm having the same problem. I haven't yet gone back to Root66, because that is going to be a major pain (really REALLY don't like using ODIN and haven't found a flashable zip to use from CWM), and my phone has had trouble staying connected to a computer ever since I took it out in a snowstorm a few months back, so I'm nervous that doing stuff via ODIN is going to end poorly. This was after I flashed to Carbonrom 1.7, which is Android 4.2.2. Initially I got stuck on the activation screen, with no phone number, nothing, but after I switched my CDMA subscription mode from NV to RUIM/SIM, I got the phone number and PRL version back. Phone number now appears correct, and PRL version is 15223. IMEI still reads 0, though. I had an IMEI backup from back when I first flashed from ICS to JB, but restoring it doesn't seem to have any effect. I'm going to keep looking for a flashable Root66 zip, and if not I'll see if I can get something to work via ODIN (or see if I can maybe get the AOSP modem solution thing to work though the script I found didn't run) and report back. I don't do a whole lot of phone calls, and data is working fine, so it's not a hugely pressing issue, but I do want to get this solved ASAP. If anyone's got any thoughts or input, I know we'd both appreciate help. In the meantime, I'll press on and we'll see what happens.
adiv.paradise said:
I'm having the same problem. I haven't yet gone back to Root66, because that is going to be a major pain (really REALLY don't like using ODIN and haven't found a flashable zip to use from CWM), and my phone has had trouble staying connected to a computer ever since I took it out in a snowstorm a few months back, so I'm nervous that doing stuff via ODIN is going to end poorly. This was after I flashed to Carbonrom 1.7, which is Android 4.2.2. Initially I got stuck on the activation screen, with no phone number, nothing, but after I switched my CDMA subscription mode from NV to RUIM/SIM, I got the phone number and PRL version back. Phone number now appears correct, and PRL version is 15223. IMEI still reads 0, though. I had an IMEI backup from back when I first flashed from ICS to JB, but restoring it doesn't seem to have any affect. I'm going to keep looking for a flashable Root66 zip, and if not I'll see if I can get something to work via ODIN (or see if I can maybe get the AOSP modem solution thing to work, though the script I found didn't run) and report back. I don't do a whole lot of phone calls, and data is working fine, so it's not a hugely pressing issue, but I do want to get this solved ASAP. If anyone's got any thoughts or input, I know we'd both appreciate help. In the meantime, I'll press on and we'll see what happens.
Click to expand...
Click to collapse
I had an issue installing carbon rom too a while back but just went back to stock and then redid everything from there...this is my first time encountering such a huge issue that I can't solve on my own. Everything seems FINE now..IMEI everything was repaired and fixed. Odin takes around 12-15 minutes if you wanted to try that...How did you change your subscription mode? Maybe there are some things I haven't tried yet....if so I'd like to know how and where.
StriferZer0 said:
I had an issue installing carbon rom too a while back but just went back to stock and then redid everything from there...this is my first time encountering such a huge issue that I can't solve on my own. Everything seems FINE now..IMEI everything was repaired and fixed. Odin takes around 12-15 minutes if you wanted to try that...How did you change your subscription mode? Maybe there are some things I haven't tried yet....if so I'd like to know how and where.
Click to expand...
Click to collapse
System Settings>More...>Mobile Networks>CDMA Subscription.
I had issues with Carbon 1.6.1, and flashed back to 1.5, which was great except that occasionally normal-pressing the home button would start registering as a long-press until I rebooted. Decided to try Carbon 1.7, then this happened. As I understand it, though, whether or not your IMEI gets borked is a bit of a matter of chance, not necessarily ineptitude on the part of a ROM's developer team. That's why you're encouraged to backup your IMEI before any serious system modification. Dunno why my backup isn't working, though... that part is what's most annoying.
adiv.paradise said:
System Settings>More...>Mobile Networks>CDMA Subscription.
I had issues with Carbon 1.6.1, and flashed back to 1.5, which was great except that occasionally normal-pressing the home button would start registering as a long-press until I rebooted. Decided to try Carbon 1.7, then this happened. As I understand it, though, whether or not your IMEI gets borked is a bit of a matter of chance, not necessarily ineptitude on the part of a ROM's developer team. That's why you're encouraged to backup your IMEI before any serious system modification. Dunno why my backup isn't working, though... that part is what's most annoying.
Click to expand...
Click to collapse
Man I don't know. I only use my phone when it comes to calls and keeping up with anything work and personal. I don't know where to begin..wish I could reset everything lol
StriferZer0 said:
Man I don't know. I only use my phone when it comes to calls and keeping up with anything work and personal. I don't know where to begin..wish I could reset everything lol
Click to expand...
Click to collapse
That you can do. There are multiple guides out there for completely resetting back to stock, for situations like needing to return a phone to Verizon and wanting to erase any trace of your fooling around with OS components. For me, I seem to be completely unable to connect the phone to computer via USB, so ODIN is completely out. Thinking I might bring it to Verizon and see what they can do. I've currently got it on JellyWiz RLS13, which is based on the stock TW JB OTA, so hopefully that's close enough that it won't throw any flags for them and they can do some magic or something and reset the IMEI.
I recently updated my HTC U11 to Android 9. After the update, I no longer get notifications when I have a new voicemail. It only shows a missed calls. I have gone through the settings and cannot find anything that is turned off. I use Total Wireless, but my phone runs on the Verizon network. I have contacted support about this issue and still have not been able to fix it. I have even done a factory reset on the phone. Nothing is working. Has anyone else had this issue??