[Q] Google Hangouts Group MMS - Sprint - Nexus 5 Q&A, Help & Troubleshooting

Anyone else having trouble with google hangouts and group MMS? There used to be a setting where I could enable/disable but one day it was turned off somehow and defaults to SMS without any way to change it.
The setting appears fine in the Cyanogen Messaging app and MMS working fine otherwise, just doesn't seem to be working in hangouts.

hckyplayer024 said:
Anyone else having trouble with google hangouts and group MMS? There used to be a setting where I could enable/disable but one day it was turned off somehow and defaults to SMS without any way to change it.
The setting appears fine in the Cyanogen Messaging app and MMS working fine otherwise, just doesn't seem to be working in hangouts.
Click to expand...
Click to collapse
Also having the exact same issue. From what other people have said it might be an issue with the SIM?

http://forum.xda-developers.com/showthread.php?p=52390158
From the thread right below this.
Sent from my Nexus 5 using Tapatalk

flomexico said:
http://forum.xda-developers.com/showthread.php?p=52390158
From the thread right below this.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Thanks, but I already tried that. My phone number is displayed correctly in Settings and when I download that APP my number is already correct in there as well.

Anyone have any updates on this? Also what roms is everyone using? I am seeing the issue consistently on Cyanogenmod but haven't tested a Stock Rom yet because of how long it takes.
I am sure the issue has to do with no one knowing what to do with a Sprint SIM card, since they didn't really exist before.

Does anyone have this working w/ stock 4.4.4 and Hangouts?

Related

Any way to force MMS to use data connection?

Hey there, I've been looking for a way to fix this for a few days now and im stumped.
Im using Synergy rom, juice defender ultimate and handcent. My problem is when I receive MMS messages while connected to wifi I have to manually disable wifi then re-open handcent and download the message again. Same with the stock messaging app. It seems handcent doesnt like to use wifi. I cant find any settings in either app that seem to allow me to force MMS to downloag over 4g. Has anyone else had this issue?
P.s. it also happens while sending mms messages. If I do not manually change any settings and let JD do its thing, it takes hours for a picture messgae to send.
Sent from my Galaxy Nexus using xda app-developers app
singletrack970 said:
Hey there, I've been looking for a way to fix this for a few days now and im stumped.
Im using Synergy rom, juice defender ultimate and handcent. My problem is when I receive MMS messages while connected to wifi I have to manually disable wifi then re-open handcent and download the message again. Same with the stock messaging app. It seems handcent doesnt like to use wifi. I cant find any settings in either app that seem to allow me to force MMS to downloag over 4g. Has anyone else had this issue?
P.s. it also happens while sending mms messages. If I do not manually change any settings and let JD do its thing, it takes hours for a picture messgae to send.
Click to expand...
Click to collapse
had this same issue on cleanrom. i ddint use handcent nor juicedefender. i just swtiched over to synergyrom r443. i don't have any issues now. hmmmmmm??? i am unable to explain this to you, it's well beyond my understanding. just thought i'd give you a courtesy call.
Had this issue when on a TW ROM, switched over to an AOSP ROM (LiquidSmooth) and no issues with that anymore. For what it's worth, AOSP ROMs rock ;]
I used to use cleanrom and had the same problem with and without juice defender. Id rather not change roms again im pretty happy with this rom and kernal.
Is auto retrieve checked?
Sent from my SCH-I535 using Tapatalk 2
I have a similar issue, just noticed it recently with CleanROM 6R2. It does not seem to happen with the stock ROM, as both my wife and I have S3's, hers stock. We are both using Verizon Messages for our texting, and we both have the settings so that integrated messaging is enabled to sync with the web and tablets we have
If I have WIFI enabled and I receive a group message, when I try to respond my *send* will fail. If I turn off WIFI, the MMS group message will send without issue. I've tried this with both Verizon Messages and Handcent, and both suffer the same issue. So it is something at a lower level than the application.
I'm temped to try a rooted stock of the latest ROM to see if the problem goes away.
EDIT: just noticed your PS, looks like we are in the same boat...
havy15 said:
Is auto retrieve checked?
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Yep, checked those options in both messaging apps.
Glad someone is having the same symptoms as me, hopefully we can figure this out.
I did use the stock rom with root for a few days when I first got the phone and I dont remember having any issues.

Hangouts as an SMS not working

I just set up my n5 earlier today and I'm not receiving any text messages or MMS at all. I'm on Att . has anyone had this issue or have a fix for it?
Sent from my Nexus 5 using xda app-developers app
builtboosted said:
I just set up my n5 earlier today and I'm not receiving any text messages or MMS at all. I'm on Att . has anyone had this issue or have a fix for it?
Click to expand...
Click to collapse
Yup. Called AT&T, all setting were fine, so I downloaded Textra SMS and everything works now. It's not a solution to the Hangouts issue, but it's getting it done for now.
i have a problem with MMS in hangout app, friend of mine sent me a multiple pictures but when i click on the photo to go in the full screen it only open the last picture he sent to me

Group MMS not working (AT&T)?

Hi everyone,
I'm having an issue with MMS group messaging on my Nexus 5 using google hangouts. When i send a attempt to send a group MMS (text only), my phone simply sends individual SMS messages to each of the recipients. Similarly, if someone includes me in a group message, I receive it as an SMS coming only from the sender (can't see the other recipients).
This used to work flawlessly for me until about a month ago, and then it suddenly stopped working and i cannot figure out the cause.
Some other info that might be useful: I'm on AT&T, running CM11 nightlies, and am using the version of hangouts released yesterday (though it did not work on the previous version either). I have tried both the AT&T LTE (default) and AT&T Phone APNs and neither seem to work. I also tried using the stock MMS.apk and had the same results when trying to send group messages.
Any info on this issue would be very helpful, thanks!
Just wanted to add that a friend of mine who is also running hangouts on CM11 (although on verizon) has a check box for enabling group messaging in the hangouts SMS settings, and this option is absent from my phone
dubstone said:
Just wanted to add that a friend of mine who is also running hangouts on CM11 (although on verizon) has a check box for enabling group messaging in the hangouts SMS settings, and this option is absent from my phone
Click to expand...
Click to collapse
Just curious, did you try deleting hangouts and re-downloading the new apk? Maybe something got corrupted when flashing a CM11 update? Or possibly the gapps from that flash?
Sent from my Nexus 5 using Tapatalk
dubstone said:
Just wanted to add that a friend of mine who is also running hangouts on CM11 (although on verizon) has a check box for enabling group messaging in the hangouts SMS settings, and this option is absent from my phone
Click to expand...
Click to collapse
Did you ever figure this out? Same issue, nexus 5.
jxr94 said:
Did you ever figure this out? Same issue, nexus 5.
Click to expand...
Click to collapse
same issue here on sprint nexus 5 and cm11. really annoying!
Try a different sms app.
Sent from my Nexus 5 using XDA Free mobile app

[Q] Why doesn't anyone receive my text messages?

Hey everyone,
ever since I updated from Android Kitkat to the L preview and the final release of Lollipop, I've had an issue with text messaging. I use the google hangouts app to send my text messages, I've verified my number within the Hangouts app and I've also selected it as my default messaging app. So the problem is: whenever I send a text message, the app says it's been sent through sms and money from my prepaid is taken as well, so I know it was actually processed by my carrier. But for some inexplicable reason, no one I text actually receives the message. I've tried to use an alternative app like tetra and the new stock messaging app from google with the same result. I haven't got a clue what could cause this, but because it occured after the update, I'm guessing it could be on the software side.
So has anyone experienced this and knows how to fix this? All answers are appreciated.
(I've a Dutch carrier, Vodafone)
*edit: Calling works fine.
**edit: fix: Make sure the APN of the hangouts app is the same as your phone's, apparently this may differ which causes complications
***edit: it didn't fix it, reverting to 4.4.4 did
Thubs said:
Hey everyone,
ever since I updated from Android Kitkat to the L preview and the final release of Lollipop, I've had an issue with text messaging. I use the google hangouts app to send my text messages, I've verified my number within the Hangouts app and I've also selected it as my default messaging app. So the problem is: whenever I send a text message, the app says it's been sent through sms and money from my prepaid is taken as well, so I know it was actually processed by my carrier. But for some inexplicable reason, no one I text actually receives the message. I've tried to use an alternative app like tetra and the new stock messaging app from google with the same result. I haven't got a clue what could cause this, but because it occured after the update, I'm guessing it could be on the software side.
So has anyone experienced this and knows how to fix this? All answers are appreciated.
(I've a Dutch carrier, Vodafone)
Click to expand...
Click to collapse
check to make sure that your whole apn is correct
Thubs said:
Hey everyone,
ever since I updated from Android Kitkat to the L preview and the final release of Lollipop, I've had an issue with text messaging. I use the google hangouts app to send my text messages, I've verified my number within the Hangouts app and I've also selected it as my default messaging app. So the problem is: whenever I send a text message, the app says it's been sent through sms and money from my prepaid is taken as well, so I know it was actually processed by my carrier. But for some inexplicable reason, no one I text actually receives the message. I've tried to use an alternative app like tetra and the new stock messaging app from google with the same result. I haven't got a clue what could cause this, but because it occured after the update, I'm guessing it could be on the software side.
So has anyone experienced this and knows how to fix this? All answers are appreciated.
(I've a Dutch carrier, Vodafone)
*edit: Calling works fine.
Click to expand...
Click to collapse
Works for me, Dutch T-Mobile.
simms22 said:
check to make sure that your whole apn is correct
Click to expand...
Click to collapse
Alright did that (double checked it with the carrier settings), but all settings were correct. Also I can receive text messages myself and can also call without any problems.
Thubs said:
Alright did that (double checked it with the carrier settings), but all settings were correct. Also I can receive text messages myself and can also call without any problems.
Click to expand...
Click to collapse
This should be Vodafone`s sms center number +31 654 08 81 000. Or else contact Vodafone to ask for some assistence.
gee2012 said:
This should be Vodafone`s sms center number +31 654 08 81 000. Or else contact Vodafone to ask for some assistence.
Click to expand...
Click to collapse
alright, will do, thanks!
I would like to add something new, it is very strange. I swapped my sim card with another person's sim card who also happens to own a nexus 5. When the sim cards were swapped, we were both able to send each other text messages from both phones and sim cards. But the moment I put my sim card back in my phone and sent a message, the other person didn't receive it. It seems like it isn't the phone's fault neither the sim card, but yet it is. I'm extremely confused.
Thubs said:
I would like to add something new, it is very strange. I swapped my sim card with another person's sim card who also happens to own a nexus 5. When the sim cards were swapped, we were both able to send each other text messages from both phones and sim cards. But the moment I put my sim card back in my phone and sent a message, the other person didn't receive it. It seems like it isn't the phone's fault neither the sim card, but yet it is. I'm extremely confused.
Click to expand...
Click to collapse
did you own/use an iphone and use imessage?
simms22 said:
did you own/use an iphone and use imessage?
Click to expand...
Click to collapse
I do own an ipod which had imessage. It wasn't linked to a phone number but it was linked to the same email as my hangouts. However, my sms has worked fine for months on my nexus 5 and I didn't switch to an iphone at any given moment.
Thubs said:
I do own an ipod which had imessage. It wasn't linked to a phone number but it was linked to the same email as my hangouts. However, my sms has worked fine for months on my nexus 5 and I didn't switch to an iphone at any given moment.
Click to expand...
Click to collapse
no idea then
simms22 said:
no idea then
Click to expand...
Click to collapse
Ah I fixed it! Apparently the APN from my phone's settings can differ from the APN of the hangouts app. By default it was onpda.stm.sk.ca instead of live.vodafone.com, I don't know why or how this is possible. Just glad it's fixed, thanks for the help anyway!
They may have blocked you
Alright I found out what the definitive problem is: Android 5.0
When I reverted to stock 4.4.4 I had NO issues whatsoever. But with the L preview and the official release I did have problems. I also tried to update from the stock 4.4.4 to 5.0 but I still couldn't text. Anway I hope it's just a carrier incompatibility thing that will soon be fixed.
If anyone knows how android 5.0 can impact and or can come up with a way to fix this manually, please let me know!
Additional update, I've contacted my Dutch carrier (Vodafone), and they informed me that they will look into it before the OTA update is released.
Thubs said:
Ah I fixed it! Apparently the APN from my phone's settings can differ from the APN of the hangouts app. By default it was onpda.stm.sk.ca instead of live.vodafone.com, I don't know why or how this is possible. Just glad it's fixed, thanks for the help anyway!
Click to expand...
Click to collapse
Is this a lasting fix for you? Would you share your exact APN and SMSC settings?
Thanks,
Willem
zycho42 said:
Is this a lasting fix for you? Would you share your exact APN and SMSC settings?
Thanks,
Willem
Click to expand...
Click to collapse
Nope it wasn't, it seemed lik a fix because I was able to send a message to 1 person but to no one else. So as I said, I'm back on Kitkat which is actually a permanent fix. I've contacted Vodafone about this issue and they said they will resolve it before the OTA comes out. But I can safely presume that you have the same issue? Let me know!
(My apn is exactly the same as here http://forum.portablegear.nl/mobiel-internet-instellingen-vodafone-apn-t7.html)
Thanks. Yes I'm having the same issue. Also tried those APN settings, but it didn't help.
Well I'm not sure weather it works.. Just give a try
In the settings->apps->Hangouts->uninstall updates
and then try sending some messages ...
if that does not then update the app from the playstore again and then try sending...
If still the problem persists then it is your SIM card problem try PORT or alternate SIM CARD .
Have you tried talking to your phone provider? Might be something on their end.
No it is Lollipop + Hangouts. There is a bug in the way it handles non-US texts. Watch the outgoing number and if it changes to +xx where xx is the country code then that is where your problem is. Google Lollipop country code and you should find some info.
It is also the same reason that I can't SMS short codes from Hangouts using Google Voice because it adds a +1. Hangouts on the PC or the GV app work just fine.
Sent from my Nexus 5 using XDA Free mobile app

No SMS/MMS on Verizon

*SOLVED* (See my post #11)
Hello all,
I'm having trouble getting any text on my U12+. I've seen one other case on androidCentral forums but not much of any results. Figure i would chime in and see if anyone else figured this out.
I had this issue as well. I had to go to a Verizon store and get a new sim card, which he activated in my old HTC 10 then put into the U12+. After that the tech suspended my sms service then reactivated and I was good to go. The only issue I have is that I can not receive MMS messages from any 3rd party app, so I am stuck using the stock one.
Call Verizon -- spent 3 minutes with a level 1 technician who re-provisioned the phone for sms & mms. All is working as expected (although the stock messaging system wouldn't send GIFs, but I downloaded Textra and it works fine).
Icculus760 said:
Call Verizon -- spent 3 minutes with a level 1 technician who re-provisioned the phone for sms & mms. All is working as expected (although the stock messaging system wouldn't send GIFs, but I downloaded Textra and it works fine).
Click to expand...
Click to collapse
Are you able to receive mms in Textra? I can send mms and sms in any app, but can only receive mms pictures in Verizon messages
Sent from my HTC U12+ using Tapatalk
Unmoses said:
Are you able to receive mms in Textra? I can send mms and sms in any app, but can only receive mms pictures in Verizon messages
Sent from my HTC U12+ using Tapatalk
Click to expand...
Click to collapse
Soooooooo, it turns out there's an MMS bug with Textra which hasn't been fixed yet. I tried all the suggested steps (clean install, change MMS behavior, modify APN settings, etc) and MMS doesn't work with Textra. I emailed the developers and we'll see what happens.
I then downloaded Pulse and everything works as expected with that app. Not sure about any other third party messaging apps right now.
Icculus760 said:
Soooooooo, it turns out there's an MMS bug with Textra which hasn't been fixed yet. I tried all the suggested steps (clean install, change MMS behavior, modify APN settings, etc) and MMS doesn't work with Textra. I emailed the developers and we'll see what happens.
I then downloaded Pulse and everything works as expected with that app. Not sure about any other third party messaging apps right now.
Click to expand...
Click to collapse
I emailed textra support over the weekend and after running through all the settings, they had me install android messages and that did not work with MMS as well. I tried with a few other 3rd party apps and they came to the conclusion that it is an android Oreo bug and they can't do anything to fix it.
Thanks everyone! I will try the steps mentioned above and report back.
Interestingly enough mms receive works for me on Verizon messages and the default htc text app. It does not work (just receiving pics) in Textra or Android messages. This feels like an OS side issue? I was on the phone with tier 2 support when I first got it and they reprovisioned twice. Then said just use the apps that work lol
Sent from my HTC U12+ using Tapatalk
Hey Guys I have something similar I have a ticket opened with tier 2 but my problem is that I can't get incoming text messages. I can send from the stock app but just no incoming... I factory reset twice, reset network settings twice but still same problem. Also tried the android messages app and Verizon app.
daillcyruz said:
Hey Guys I have something similar I have a ticket opened with tier 2 but my problem is that I can't get incoming text messages. I can send from the stock app but just no incoming... I factory reset twice, reset network settings twice but still same problem. Also tried the android messages app and Verizon app.
Click to expand...
Click to collapse
That's what my issue is. Can send but not receive. Haven't called yet. I'm going to in just a bit. Will report back.
Just got off the phone with Level 2 support. He tried reprogramming the sim card but that didn't work.
BUT he dug deep and did what he called a "CDMA list feature activation"
and then my text and mms started coming through in android messages. also voicemail. apparently that was also affected.
Hope that helps everybody. call support and let them know about this. skip the guess work.
THUNDEROID said:
Just got off the phone with Level 2 support. He tried reprogramming the sim card but that didn't work.
BUT he dug deep and did what he called a "CDMA list feature activation"
and then my text and mms started coming through in android messages. also voicemail. apparently that was also affected.
Hope that helps everybody. call support and let them know about this. skip the guess work.
Click to expand...
Click to collapse
OMG PRAISE the heavens. I called it in and told them exactly that and prest bingo works 100 %
daillcyruz said:
OMG PRAISE the heavens. I called it in and told them exactly that and prest bingo works 100 %
Click to expand...
Click to collapse
Awesome!
Glad it's working for someone else ?
THUNDEROID said:
Just got off the phone with Level 2 support. He tried reprogramming the sim card but that didn't work.
BUT he dug deep and did what he called a "CDMA list feature activation"
and then my text and mms started coming through in android messages. also voicemail. apparently that was also affected.
Hope that helps everybody. call support and let them know about this. skip the guess work.
Click to expand...
Click to collapse
Have you tried using a 3rd part app for texting like Textra to see if it works? I can only use the default stock app but called to see if this would fix anything on my end. Level 2 support told me that the CDMA list feature was already activated and they could not remove it from my account as it was active.
Jarras said:
Have you tried using a 3rd part app for texting like Textra to see if it works? I can only use the default stock app but called to see if this would fix anything on my end. Level 2 support told me that the CDMA list feature was already activated and they could not remove it from my account as it was active.
Click to expand...
Click to collapse
All I use is Android messager and occasionally switch to the stock messenger to send higher quality picture messages. So far everything I've done on Android messager is working.
THUNDEROID said:
All I use is Android messager and occasionally switch to the stock messenger to send higher quality picture messages. So far everything I've done on Android messager is working.
Click to expand...
Click to collapse
Guess I'm stuck with stock, I sent myself a picture with android messenger that timed out and said "Message expired or not available". Very annoying whatever is going on.
Jarras said:
Guess I'm stuck with stock, I sent myself a picture with android messenger that timed out and said "Message expired or not available". Very annoying whatever is going on.
Click to expand...
Click to collapse
Textra developer suggested turning off MMS Auto Retrieve in stock messaging app, rebooting, and trying to do MMS with Textra again. It didn't work for me, but can't hurt you to try it with android messenger. Even with Textra MMS timeout issues, Pulse is working perfectly for me. Maybe give that app a shot? YMMV ... just throwing out some ideas for you.
Icculus760 said:
Textra developer suggested turning off MMS Auto Retrieve in stock messaging app, rebooting, and trying to do MMS with Textra again. It didn't work for me, but can't hurt you to try it with android messenger. Even with Textra MMS timeout issues, Pulse is working perfectly for me. Maybe give that app a shot? YMMV ... just throwing out some ideas for you.
Click to expand...
Click to collapse
Just tried it, no go as well. Funny thing is, i froze the stock messages with titanium as well, but it thawed itself on reboot. I'll give Pulse a try, does it compress images sent?
Jarras said:
Just tried it, no go as well. Funny thing is, i froze the stock messages with titanium as well, but it thawed itself on reboot. I'll give Pulse a try, does it compress images sent?
Click to expand...
Click to collapse
Not 100% sure about compression, but there didn't seem to be any loss in quality when I texted pictures or animated GIFs to myself
Icculus760 said:
Not 100% sure about compression, but there didn't seem to be any loss in quality when I texted pictures or animated GIFs to myself
Click to expand...
Click to collapse
Pulse works great, wonder why other apps are having issues. Thanks for the recommendation!

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