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Well I just got my At&t Fuze like 3-4 days ago. For some reason it randomly loses connection to the network, so I can make call or use the internet. I'll have to go back to setting- communication to turn off my phone turn it back on then turn on the data connection. I'm really tiring of it happening over and over again. Does anyone else have this problem? And are there any ways to fix it? Thanks
No one has any idea??
Are you still running the stock ROM? If so, GET RID OF IT!!!!
In all seriousness: Have you installed any applications? Have you modified TouchFLO 3D? You can always try a hard reset and see if the problem persists.
It's possibly a problem with AT&T's network. I've noticed that my 3G speeds are incredibly slow lately and others on hofo have had this issue as well. I would advise you to wait it out.
forp me it says i get 3g,edge, or G and i will cant connect sometimes.
I also have this issue. Sometimes it happens after a soft reset or for no reason at all. It is easy to fix as i just turn data back on but I don't know why it is happening.
I actually tried a hard reset reset and it didn't work so then I brought it back to At&t and the guy there fixed it for me. He said it was because the data connection was off so then I thought maybe I accidentally turned it off, but the problem persist after.
Yes, I am still running under stock rom, I installed google map, beejive, and some other that I don't think will cause this problem. I am afraid to flash because I already have a lot of contact info set in and data and would have to re-do everything.
I was hoping maybe someone would have a solution for this. I don't think running on stock rom would cause this.....
Any help would be great. Thanks
I just flash it to NATF's rom and it's working really well right now. I hope the problem will not appear again. Again thanks for the rom NATF
I now get it often that there is a problem with the GPRS in your area. Also there are times that the phone is not even connected. It is getting to be a pain but will try calling AT&T and find out
Even after installing a new rom the problem still continue. I tried going into an At&t store and ask, but they have no clue. I don't have time to call 611 right now, but will update with what they say when I do. It starts to get really annoying....
Fuze_tactic said:
I actually tried a hard reset reset and it didn't work so then I brought it back to At&t and the guy there fixed it for me. He said it was because the data connection was off so then I thought maybe I accidentally turned it off, but the problem persist after.
Yes, I am still running under stock rom, I installed google map, beejive, and some other that I don't think will cause this problem. I am afraid to flash because I already have a lot of contact info set in and data and would have to re-do everything.
I was hoping maybe someone would have a solution for this. I don't think running on stock rom would cause this.....
Any help would be great. Thanks
Click to expand...
Click to collapse
It's probably a network issue.
Regarding flashing, I suggest you back up your contacts with outlook. Even if the problem has nothing to do with software, you're missing out quite a bit in terms of speed. Besides, you should back up your contacts regardless. Don't trust windows mobile too much
OK, sounds like I'm not the only one experiencing this problem. I think the only thing that's different for me is that when I lose the data connection, I also lose voice. The first time it happened, it said my SIM was unprovisioned. When I called customer service, they didn't know beyond checking for network outages in my area.
Fuze_tactic & Tribalmunky
I thing both of your problems -- intermittently dropping the data connection for Fuze_tactic, and intermittently dropping the voice and data connection for Tribalmunky -- could be caused by the Long Press End button setting. Go to Start/Settings/System/LongPressEndKey to see what I'm talking about. There is one setting for Airplane mode, which would kill voice and data, and another for killing just the data connection. Try changing the long end key press to Set Vibrate/Ringer and see if that cures your issue(s). If you are occasionally long pressing the end key, your should develop a problem with intermittently losing your ringer.
pcortes said:
Fuze_tactic & Tribalmunky
I thing both of your problems -- intermittently dropping the data connection for Fuze_tactic, and intermittently dropping the voice and data connection for Tribalmunky -- could be caused by the Long Press End button setting. Go to Start/Settings/System/LongPressEndKey to see what I'm talking about. There is one setting for Airplane mode, which would kill voice and data, and another for killing just the data connection. Try changing the long end key press to Set Vibrate/Ringer and see if that cures your issue(s). If you are occasionally long pressing the end key, your should develop a problem with intermittently losing your ringer.
Click to expand...
Click to collapse
No, I've checked that. It happened once when it was just charging, no where near my hands or anything that could have pressed it. When it happens I can't make calls or reestablish data connections until I either go in the connections manager or soft reset.
pcortes said:
Fuze_tactic & Tribalmunky
I thing both of your problems -- intermittently dropping the data connection for Fuze_tactic, and intermittently dropping the voice and data connection for Tribalmunky -- could be caused by the Long Press End button setting. Go to Start/Settings/System/LongPressEndKey to see what I'm talking about. There is one setting for Airplane mode, which would kill voice and data, and another for killing just the data connection. Try changing the long end key press to Set Vibrate/Ringer and see if that cures your issue(s). If you are occasionally long pressing the end key, your should develop a problem with intermittently losing your ringer.
Click to expand...
Click to collapse
Like tribalmunky said we were no where near the phone when it happens, but I follow your instruction and changed the long pressed key. I'll see if anything occurs. Thanks for the input tho.
Update:
I called At&t and from what tech support told is, their network is having problems, especially for users in Cali. They are in progress of fixing it, but no idea how long it is going to take. I guess the only thing we can do now is wait.
Fuze_tactic said:
Update:
I called At&t and from what tech support told is, their network is having problems, especially for users in Cali. They are in progress of fixing it, but no idea how long it is going to take. I guess the only thing we can do now is wait.
Click to expand...
Click to collapse
I've been having problems with this too (losing data and phone) and I'm in Seattle. Maybe if I call, AT&T will claim there are problems with the entire west coast.
I did the whole SPL and ROM flashing thing (ROMeOS) and the problem still persists. I chatted online with an AT&T guy and he said it was a known issue but no way to fix it yet.
If you're worried about your contacts, don't be. Use PPCPimBackup (I think I got it either here or at freewarepocketpc.net) and it can copy all of your contacts onto the storage card. It's free and I've used it prior to flashing a new ROM.
However, flashing ROMs do not work. The only fix is simply going to your communications settings, turning off Data, then turning it right back on. This will also be why some of your MMS pictures don't get sent out.
I still love this phone, just get annoyed with it at times. Even the available larger battery with cover only makes my phone last about two days opposed to one.
In NJ
sbreen said:
I've been having problems with this too (losing data and phone) and I'm in Seattle. Maybe if I call, AT&T will claim there are problems with the entire west coast.
Click to expand...
Click to collapse
I am in NJ and have the same problem. It started about the time I loaded some screen lock software that requires a finger swipe to unlock the touch screen (navigation buttons always active) upon coming out of sleep mode. I just decided to live with it, I like the software. I merely click the data connection in settings, connections, data connection (it may indicate off or on, doesn't matter, it is actually off) and then click it on and everything works again. Mostly happens after charging overnight.
I have stock fuze and it keeps happening to me too. But whenever I reset my phone, I can connect to the internet. I don't think it's network related in my case. not sure though.
I've noticed that the profile for my home wifi network keeps getting disabled. Usually, I'll leave for a bit, then come back and about half the time it never reconnects. When I go into the wifi list, it's marked as disabled. I enable it and it works fine from that point unless I leave again. It's my understanding a profile will get disabled when it cannot connect to a network for some reason, but clearly it can. My G2 and SGS never have this problem. Is this a setting somewhere? Thanks...
I am having this same issue. I dont know how to fix it
This is more serious than I realized! I just got disconnected randomly even while staying in perfect coverage. Not only does it disconnect, but it DISABLES the connection and won't reconnect again unless I manually tell it to. I rely 100% on WiFi calling while home and now I'm missing all kinds of calls and texts because WiFi is disconnected...
I'm hoping this is just is a software issue that can be resolved pretty quickly, officially or unofficially...
This phone has like 10 legit problems already. Tmobile needs to hurry up with the updates or the refunds will kill them.
It might help if you talk about the router you're using. I have a Netgear N600 and haven't had any Wi-Fi issues either connecting, staying connected, or automatically reconnecting. Bluetooth on the other hand...
BarryH_GEG said:
It might help if you talk about the router you're using. I have a Netgear N600 and haven't had any Wi-Fi issues either connecting, staying connected, or automatically reconnecting. Bluetooth on the other hand...
Click to expand...
Click to collapse
It's a Linksys WRT610N. Very modern and very stable router. There's no reason this phone should have any problem with it. I literally have a G2 and SGS sitting side-by-side with the G2x and only the G2x has this problem. The SGS is Froyo and the G2 is Gingerbread. I also have a slew of other wireless (on both 2.4ghz and 5.8ghz bands) and wired clients connected that all have zero issues. I don't know why it would work on one router and not the next...
Are you using WPA2-AES encryption or something else?
zaventh said:
Are you using WPA2-AES encryption
Click to expand...
Click to collapse
Yes. And you're right, the phone is very temperamental across a number of areas.
Did you set up your wifi to never go to sleep? Cause if you havent - it disconnects every time you turn off the screen.
In order to do that, go to Settings=>Wireless & Networks=>Wi-Fi Settings=> click on the "menu" button on your phone=> Advanced=> Wi-Fi sleep policy=> and choose Never.
I did that, and my wifi calling is flawless ... and I rely on it pretty much all the time that I am at home (thanks for that stupid t-mobile signal)
I have the same issue and the setting I have by default to Never go to sleep... Also, has nothing to do with router as any of my other phones have this issue including Nexus One.
Did by any chance any of you with this issue restore some Titanium Back-ups? Because when I restored mine from a back-up of my 1st G2x (exchanged) I also restored the previous wi-fi settings and after that the wi-fi wouldn't work correctly. I did a factory reset and it fixed the problem.
Edit: If all else fails, then try a factory reset. I know it sucks, but it could fix everything.
Sent from my LG-P999 using XDA App
I'm having issues with this as well. Wifi set to never sleep, I haven't restored any apps. I constantly lose connection. I've tried the factory reset thing etc. and it doesn't help.
I can connect to my wireless g Linksys access point but not my airport extreme ... my Linksys is open my ape is not(I realize I wrote ape LOL)
Sent from my LG-P999 using Tapatalk
WiFi seems to be losing dns services
I have the same WiFi problems and while a factory reset clears the problem
temporarily and changing the WiFi sleep setting to never is an immense help
once it's gone off-line I can't get it to come back.
I have noticed that if it has a cached dns lookup to an ip address that that
ip address is still accessible. So if you can get OTA data live, look up google.
Switch to wifi, google is still accessible and you can do queries but you can't
click through on the links because the dns lookup fails.
I've fiddled with killing myaccount, suggested elsewhere, without success.
Unless there is some robust configuration change that pops up soon I suppose
I'll have to return it...
boylan said:
I have the same WiFi problems and while a factory reset clears the problem
temporarily and changing the WiFi sleep setting to never is an immense help
once it's gone off-line I can't get it to come back.
I have noticed that if it has a cached dns lookup to an ip address that that
ip address is still accessible. So if you can get OTA data live, look up google.
Switch to wifi, google is still accessible and you can do queries but you can't
click through on the links because the dns lookup fails.
I've fiddled with killing myaccount, suggested elsewhere, without success.
Unless there is some robust configuration change that pops up soon I suppose
I'll have to return it...
Click to expand...
Click to collapse
Did you also uninstall market updates and freeze the market updater?
It got mine working again without any problems. Sucks that this has to be done to get wifi to work properly.
I've frozen MyAccount and WiFi calling and it's working at the moment.
Truely I was a little tired and forgot about the market updates until I got
back here.
Insane that one has to do something like this for such a basic feature.
I mean who is going to use the OTA networking when wifi is available?
Let alone the cost issues. I went from 880kbps to 10100kbps going from
OTA to wifi.
This device must have rushed out the door.
Useless at any speed
So I've uninstalled the updates to and FROZEN:
My Account
Market Updater
WiFi Calling
AppPack
and the phone is still trippy. I've discovered also (via the engineering menu)
that the networking ping test fails - "network unreachable". The wifi
data looks good but it doesn't show the current gateway or dns configuration
information.
I'm at a loss for what to try next. Anyone got any suggestions?
Is there something like a netstat android app?
I am having the SAME issue as well as the OP..... =/
wifi recovery
Too soon to say that this is a consistent work-around but I'm
having some short term luck with
rebooting the phone (remove battery) in Airplane mode
enabling wifi
turning airplane mode off
Not sure if the battery pop is necessary. I suspect it's not.
I also suspect that freezing/deinstalling the various updates
is pointless.
Probably the whole work-around is to change the
Wi-Fi sleep policy to never:
settings->wireless & network settings->Wi-Fi settings->advanced
and use the airplane/wifi enable reboot sequence.
If someone has a permanent work-around based on precise setup
sequence and freezing applications I'd like to hear it - I think I've
followed the several posts on this topic and that path is unreliable but
it never hurts to be wrong.
dj75728 said:
Did by any chance any of you with this issue restore some Titanium Back-ups? Because when I restored mine from a back-up of my 1st G2x (exchanged) I also restored the previous wi-fi settings and after that the wi-fi wouldn't work correctly. I did a factory reset and it fixed the problem.
Edit: If all else fails, then try a factory reset. I know it sucks, but it could fix everything.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Mine does this and I never restored any system data. I only restored apps.
Strange.
I use WiFi calling at work with no problems. It is a Netgear router. I haven't had problems at home with my Linksys router either.
Hey,
I have a Nexus 5 that is set up to basically act as a router using wireless tethering. I live in an area where I constantly have full-blast LTE that is usually above 30Mbps. For about a month, everything's been great until this last week. Now, every few hours my data connection gets killed completely after anywhere from a few minutes to a few hours after tethering has been running. Data stops working on all tethered devices as well as the Nexus 5. Entering airplane mode and then resetting the WiFi tether fixes the symptoms, and if that fails, restarting fixes it.
I've disabled wireless_tether_dun (sp?), switched to IPv4 and I sometimes use a VPN that passes through all network traffic through the VPN. Even with VPN disabled, the data drop keeps happening.
I know there are so many things that can be going on, but has anyone else noticed this recently? I'm wondering if it is a hardware issue, a signal issue, or perhaps T-Mobile has changed something on their side of things that is killing my somewhat obvious abuse of their network.
x2
jondwillis said:
Data stops working on all tethered devices as well as the Nexus 5. Entering airplane mode and then resetting the WiFi tether fixes the symptoms, and if that fails, restarting fixes it.
Click to expand...
Click to collapse
I am having the exact same issue -my post- in a completely different place, only I have been assured it is completely fine to use my phone on the network in this way. Did you ever find a solution to this?
Well, day 2 and first problem. Phone connects to my work wifi but I get no internet connection. My other phone is connected with internet connection at the same time. Both phones have same settings afaik
WHEN YOU GET YOUR NEW PHONE, CHECK WIFI/INTERNET SERVICE ON ALL OF YOUR USUAL NETWORKS.
lollyjay said:
Well, day 2 and first problem. Phone connects to my work wifi but I get no internet connection. My other phone is connected with internet connection at the same time. Both phones have same settings afaik
Click to expand...
Click to collapse
Does your work wifi have any restrictions/security on it?
lollyjay said:
Well, day 2 and first problem. Phone connects to my work wifi but I get no internet connection. My other phone is connected with internet connection at the same time. Both phones have same settings afaik
Click to expand...
Click to collapse
Sounds like a local ip conflict or something else on your router side not a problem on the phone side. Did you follow the basic rule and restart the wifi router?
wtharp2 said:
Does your work wifi have any restrictions/security on it?
Click to expand...
Click to collapse
Just a password
jwis921 said:
Sounds like a local ip conflict or something else on your router side not a problem on the phone side. Did you follow the basic rule and restart the wifi router?
Click to expand...
Click to collapse
1 It is not my router; it belongs to my employer
2 My OnePlus 6 is here too and connected to the internet
3 All of my coworkers' phones are connected to the internet
So the phone works fine on your home wifi? It could still be the router. At my business if it has not been restarted in a while, new devices will not connect as too many ip have been given out since last restart so no more will be able to connect.
jwis921 said:
So the phone works fine on your home wifi? It could still be the router. At my business if it has not been restarted in a while, new devices will not connect as too many ip have been given out since last restart so no more will be able to connect.
Click to expand...
Click to collapse
I did a forget on my op6 and it still connected to the internet
lollyjay said:
I did a forget on my op6 and it still connected to the internet
Click to expand...
Click to collapse
That does nothing as the router has an IP stored for that Mac address currently. It's not renewing it's lease, the router just sees it as the phone has disconnected and reconnected like it does every day you go in. If the phone cant connect to any wifi then it's a hardware issue. Otherwise it is more than likely a network issue with the router.
jwis921 said:
That does nothing as the router has an IP stored for that Mac address currently. It's not renewing it's lease, the router just sees it as the phone has disconnected and reconnected like it does every day you go in. If the phone cant connect to any wifi then it's a hardware issue. Otherwise it is more than likely a network issue with the router.
Click to expand...
Click to collapse
I can connect to any other wifi just not this one
Sooo, I had a similar problem on Wednesday when I got my phone. During setup it wouldn't connect to my WAP (DHCP). No matter what I did on the phone it wouldn't connect. I went into my networking equipment settings (Cisco everything) and reserved it an IP. Worked. Thing is, sometimes I open an app that requires Internet, and it just spins. Or music won't start playing, whatever. I turn off then back on my WiFi and it's fine. I'm going to reboot my networking gear tonight and un-reserve the IP, see what happens. I REALLY hope this isn't a hardware issue on my phone. I'll be pissed if I already have to get a replacement.
Also, restarting the phone doesn't fix my issue with no Internet, only turning off then back on the WiFi. Might be something worth trying.
gettinwicked said:
Sooo, I had a similar problem on Wednesday when I got my phone. During setup it wouldn't connect to my WAP (DHCP). No matter what I did on the phone it wouldn't connect. I went into my networking equipment settings (Cisco everything) and reserved it an IP. Worked. Thing is, sometimes I open an app that requires Internet, and it just spins. Or music won't start playing, whatever. I turn off then back on my WiFi and it's fine. I'm going to reboot my networking gear tonight and un-reserve the IP, see what happens. I REALLY hope this isn't a hardware issue on my phone. I'll be pissed if I already have to get a replacement.
Also, restarting the phone doesn't fix my issue with no Internet, only turning off then back on the WiFi. Might be something worth trying.
Click to expand...
Click to collapse
Thanks but this is my workplace wifi. I can't make them reboot for me
lollyjay said:
Thanks but this is my workplace wifi. I can't make them reboot for me
Click to expand...
Click to collapse
I didn't mean the WAP or router, I mean the WiFi toggle on your phone.
gettinwicked said:
I didn't mean the WAP or router, I mean the WiFi toggle on your phone.
Click to expand...
Click to collapse
Oh yes I tried that too
I spent 20 minutes with a Google tech and nothing worked
The WIFI performance on P3 and XL is not good. My old ass S5 outperforms both by a large margin on 2.4 and 5. My home router is high performance Turris Omnia. The pixels sometimes drop wifi completely in the bedroom 20 ft away (with horsehair plaster walls). In the driveway the S5 and Nexus 10 have solid connections and I get nothing from the P3 XL. This issue might be the last straw. WTF Google?
Check your WIFI connections before return window expires.
lollyjay said:
Oh yes I tried that too
I spent 20 minutes with a Google tech and nothing worked
Click to expand...
Click to collapse
My work it department enacted a rule whereas they want to know every device that is on the network so I have to submit a network address request and give them my Mac address so they can allow my device access to the wifi network again. Maybe your work it ppl are doing the same thing. Maybe work devices are allowed by default.
Also my p2xl wifi reception is weak... I'm about to get a wifi mean network setup so I can get better coverage throughout my house.
My phone seems to be working better the last couple days. I had some problems yesterday, but it ended up just being YouTube Music. Also, my network speeds are great. Even when I was having problems a lot, my link and Internet speeds were up at the top of what my gear offers.
To anyone having, or has had problems, submit feedback on it from your phone. Maybe Google will see it and do something about it. I'm really hoping for a lot of fixes in the November update.
My IT department solved my issue by resetting the system.
Hi
My phone upgraded to Pie 2 days ago and since the update my WiFi no longer connects. My phone can see the various networks and when I try to connect it is like it is stuck in an authentication loop and acts like the password is incorrect. I have entered the password multiple times and even changed it too. It sits in the saved networks but will not connect. I even fiddled with the WiFi turns on automatically settings and it still doesn't work. I have tried everything even factory resetting my phone, which has been a nightmare because I lost a heap of 2FA codes with my authenticator. I have reset my router, changed SSIDs, passwords etc. Basically everything I can think of I have done. I have raised the issue with HTC and they have asked me to do what I have already done but in the meantime, while I await a response from them for my next course of action, I am wondering if any of you guys know of any issues where the WiFi doesn't work anymore. I am currently using the internet on my mobile network but I will probably burn through the data before the month is out so I am really keen to get my WiFi working again as it's going to cost me a fortune otherwise.
Thanks in advance for any responses that I may receive
Solved
Ok I fixed it. It was a weird solution all I had to do was disable my password on my network and it connected fine. I then re-enabled my network password and entered the password on my phone and it worked. This was such a frustrating issue and I don't know why it wouldn't work before. I went through some pretty drastic measures to sort it, but now I know for next time to try this. I hope this helps anyone else out with a similar issue