[Q] Call goes silent for brief periods and then resumes - Nexus 5 Q&A, Help & Troubleshooting

Hey there,
I've googled around and can't seem to find an answer to this...
I bought my Nexus 5 last week from the Play Store and I've been noticing a weird behaviour during calls. Sometimes, I stop hearing the other person, for a very brief period (it has lasted from 3s to about 20/30s). After a certain time, with no user interaction (and provided the other caller does not disconnect), the call comes back.
What's even more weird is that, when this happens, the proximity sensor stops working. The screen turns on and, no matter how close it is to my face (or even if I place a finger over it), it does not turn off for the duration of the "blackout". Everything else is responsive (touchscreen, other phone functions, etc). I'm not sure, but I think the reception bars show no change.
During this "blackout", the other callers report that they cannot hear me speaking.
Should I send it to warranty? Is there a fix? I'm currently running Android KitKat 4.4.2 stock, with no updates to download (I believe 4.4.3 has already been released, but don't know if it will address my issue). My model is the D821.
Thanks for the help

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Related

Problem with "Phone" app on Nexus One

Hello,
I have been having random problem with Nexus One since the first day I got it. (Stock Firmware, Stock Firmware-rooted, Cyanogen-beta3)
Symptom : Once in a while, when making a call you will hear just one ring on Nexus One, then silence for another two rings (the other end is still ringing), then the call is cut off. --- When dialing problem shows up, you won't be able to receive a call either. When the phone rings and you slide to receive a call, it will just hang up right a way.
Temporary Fix : I found temporary fix for this issue by restarting the phone, or just killing all the running apps.
This is my first android phone, so I'm really not sure if I done something wrong. I did some search but found no topics covering this issue.
Cheers!

VZW GS3 - Vibrates during calls randomly

Ok so in another thread on this site that received zero replies I see at least one other person with this problem. The phone vibrates like crazy during calls when texts are received to the phone. The other thread lists 'Smart Alert' as the root cause. I love that feature, but have been actually using my phone as a phone quite a bit lately and the vibrating during calls is extremely annoying.
Anybody else having this problem and has there been a workaround discovered for it to keep Smart Alert active but avoid this in-call vibration?

[Q]{Possible bug} Phone does not ring while charging

Twice now this has happened today:
Phone is on wireless charger for some time (over 30 min, less than 2 hrs)
Incoming call comes in
Phone vibrates but does not ring (I have calls set to do both), but otherwise looks/acts normal (wakes up, displays caller, etc.)
After the call is completed I put the phone back on the charger and place a test call to it. Both vibration and ringtone work as they should.
My only hypothesis thus far is that the phone doesn't ring the first time after the phone locks during charging, but this is probably not correct.
1. Has anyone else experienced this issue; and if so, how should I/we notify google if they haven't been already
2. Any ideas on how to fix this
FYI I have unlocked BL and root but otherwise stock.
This is happening also to me(and not only during the charging), i have set both of them(ring and vibrate),after a long period of inactivity it only vibrates, after this it works fine until it gets a long period of inactivity again..?
Is this a hardware issue?
There is a bunch of other posts about a problem with the speaker working intermittently. I have the same issue (unrelated to charging or not). I can check every ten minutes and half the time sound is working, the other half silence. Seems like a serious bug (or hardware fault?).
wakd said:
There is a bunch of other posts about a problem with the speaker working intermittently. I have the same issue (unrelated to charging or not). I can check every ten minutes and half the time sound is working, the other half silence. Seems like a serious bug (or hardware fault?).
Click to expand...
Click to collapse
I tend to belive it's a software issue, else the speaker works just fine.
Discovered this morning that my alarm doesn't seem to work when charging. Could this be related at all?
It's not related to charging as I have got this multiple times without having the phone charging.
Also, I noticed that sometimes in some apps, sound doesn't work either.
I have the same issue, It doesn't seem to be related to charging for me as well. My phone will ring for one second and then vibrate from then on. I find that it works normal after rebooting for the first call and then after that it happens again for every call there on after. I am completely stock 5.0 btw

Why is In-call volume automatically reset to a low value? Always requires to turn up

Hey guys,
a relevant discussion with no solution is here http://forum.xda-developers.com/oneplus-one/help/call-volume-reset-call-t2900082
Each time I make a call, or receive one, the phone call volume is set just a tiny bit above zero, so I can hear nothing and I have to crank it up. I have to do this each time and I still did not get into the habit of doing it (partially cause I do not subconsciously want to do it forever), so the frist few seconds are always just awkward. It has nothing to do with the mixer_paths.xml, cause I have a "90" settings (by default) set there, so it must be something else.
I know of no setting that would make a default in-call volume globally for a phone. This happens in normal calls, facebook messenger calls.. I think I noticed this happening first time with facebook in-call volume.
Is there anything to be done?
Hello,
I have exactly the opposite problem. Did you solve?
Did anyone find a solution or got this solved?? I have the same problem
I am on CM11 44s, I set the volume to 2 notches and it resets back to full for the next call. The setting is not getting saved or something.
This problem has cropped up a couple of days back, previously it was working fine.
Anyone having any idea?
I stopped having this problem, after I upgraded to Android 6.0.1. However, in call volume dropped even when it is maxed out, which is kind of worse situation actually.

Pixel 2 XL Issues Dialer extremely slow & Deafening notification beeps during calls

Pixel 2 XL Issues Dialer extremely slow & Deafening notification beeps during calls
Hi all,
I had a quick search on the forums but couldn't find anything related to this. I'm unsure if it's a problem with just the Pixel 2 XL or Android. I've installed all OTA updates and the phone is running 8.1.0. It had both of these errors prior to updating. I have also replaced the entire handset and tested again. Still occurring. I have a Pixel 2 also, which does NOT experience these issues. I'm also running stock, no root/roms. *edit* I went through Google support for both issues, they couldn't find any solutions. They suggested a factory reset and then replaced the handset.
The dialer:
Intermittent problem. Basically when you open the dialer or a contact and initiate a call, the app often freezes for an indeterminate amount of time. It could be 10 seconds it could be over a minute. Eventually it will move to the "call" screen and then freezes/lags again. Once more this can be any length of time up to a minute or more. All other apps work perfectly fine during this process. Eventually the call initiates and you can hear it ring, once in call everything behaves normally.
The notifications:
This one is simple. During a call receiving an SMS or other notification results in an electronic beep sound which plays at full volume. It does the same thing after the call ends. I'm not sure if it's using call or external speakers as the volume is so damn loud it doesn't matter. It legitimately causes me to throw the phone away from my ear and I cannot hear anything besides buzzing for 20 minutes. It actually hurts.
Nothing I do has stopped this except to turn on DND before I make or receive a call, which is useless. I read a few other threads about this being a new feature in 8.1.0 and "intentional". However I think those are referring to the call end beep, or notifications during a call that make the designated notification sound, not a deafening beep. The threads I read suggested removing third party apps and phone permissions, I used a brand new handset and the beeps still happened.
Please does anyone have a suggestion? I'll try anything at this point.
beejuan said:
Hi all,
I had a quick search on the forums but couldn't find anything related to this. I'm unsure if it's a problem with just the Pixel 2 XL or Android. I've installed all OTA updates and the phone is running 8.1.0. It had both of these errors prior to updating. I have also replaced the entire handset and tested again. Still occurring. I have a Pixel 2 also, which does NOT experience these issues. I'm also running stock, no root/roms. *edit* I went through Google support for both issues, they couldn't find any solutions. They suggested a factory reset and then replaced the handset.
The dialer:
Intermittent problem. Basically when you open the dialer or a contact and initiate a call, the app often freezes for an indeterminate amount of time. It could be 10 seconds it could be over a minute. Eventually it will move to the "call" screen and then freezes/lags again. Once more this can be any length of time up to a minute or more. All other apps work perfectly fine during this process. Eventually the call initiates and you can hear it ring, once in call everything behaves normally.
The notifications:
This one is simple. During a call receiving an SMS or other notification results in an electronic beep sound which plays at full volume. It does the same thing after the call ends. I'm not sure if it's using call or external speakers as the volume is so damn loud it doesn't matter. It legitimately causes me to throw the phone away from my ear and I cannot hear anything besides buzzing for 20 minutes. It actually hurts.
Nothing I do has stopped this except to turn on DND before I make or receive a call, which is useless. I read a few other threads about this being a new feature in 8.1.0 and "intentional". However I think those are referring to the call end beep, or notifications during a call that make the designated notification sound, not a deafening beep. The threads I read suggested removing third party apps and phone permissions, I used a brand new handset and the beeps still happened.
Please does anyone have a suggestion? I'll try anything at this point.
Click to expand...
Click to collapse
If you don't have issues with the Pixel 2 and do have issues with the Pixel 2XL, why don't you ask in the Pixel 2XL forum?
Sent from my Pixel 2 using Tapatalk
ajrty33 said:
If you don't have issues with the Pixel 2 and do have issues with the Pixel 2XL, why don't you ask in the Pixel 2XL forum?
Sent from my Pixel 2 using Tapatalk
Click to expand...
Click to collapse
Quite simply, I missclicked into the wrong forum. Ta!
beejuan said:
Hi all,
I had a quick search on the forums but couldn't find anything related to this. I'm unsure if it's a problem with just the Pixel 2 XL or Android. I've installed all OTA updates and the phone is running 8.1.0. It had both of these errors prior to updating. I have also replaced the entire handset and tested again. Still occurring. I have a Pixel 2 also, which does NOT experience these issues. I'm also running stock, no root/roms. *edit* I went through Google support for both issues, they couldn't find any solutions. They suggested a factory reset and then replaced the handset.
The dialer:
Intermittent problem. Basically when you open the dialer or a contact and initiate a call, the app often freezes for an indeterminate amount of time. It could be 10 seconds it could be over a minute. Eventually it will move to the "call" screen and then freezes/lags again. Once more this can be any length of time up to a minute or more. All other apps work perfectly fine during this process. Eventually the call initiates and you can hear it ring, once in call everything behaves normally.
The notifications:
This one is simple. During a call receiving an SMS or other notification results in an electronic beep sound which plays at full volume. It does the same thing after the call ends. I'm not sure if it's using call or external speakers as the volume is so damn loud it doesn't matter. It legitimately causes me to throw the phone away from my ear and I cannot hear anything besides buzzing for 20 minutes. It actually hurts.
Nothing I do has stopped this except to turn on DND before I make or receive a call, which is useless. I read a few other threads about this being a new feature in 8.1.0 and "intentional". However I think those are referring to the call end beep, or notifications during a call that make the designated notification sound, not a deafening beep. The threads I read suggested removing third party apps and phone permissions, I used a brand new handset and the beeps still happened.
Please does anyone have a suggestion? I'll try anything at this point.
Click to expand...
Click to collapse
Hey, did you get any answers on this,. I'm having the same frustrating issue.
I just started to have this problem a few days out of nowhere. Some on Reddit are having issues too.
https://www.reddit.com/r/GooglePixel/comments/80qh32/pixel_2_xl_dialer_problems/
I found that plugging the phone into charge or computer fixes the issues for a little bit...
Had similar issues with my Verizon Pixel 2. After some searching, I restarted the phone in safe mode and the problem went away, meaning it's a non-stock app interfering with the phone app. I restarted in 'normal' mode, uninstalled Facebook (it's always f'ing Facebook), and have had zero issues since.
thibadude said:
Had similar issues with my Verizon Pixel 2. After some searching, I restarted the phone in safe mode and the problem went away, meaning it's a non-stock app interfering with the phone app. I restarted in 'normal' mode, uninstalled Facebook (it's always f'ing Facebook), and have had zero issues since.
Click to expand...
Click to collapse
Thanks for the fix! Phone.app was killing me!

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