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Hey everyone,
I recently bought my HOX at my local AT&T store about a month ago and managed to drop within the first 2 weeks I had it, and break both the glass and LCD. I went on ebay and bought both the LCD and glass together and installed it on my phone with no luck. Screen is totally black with no response. Everthing else works flawlessly, vibrator, capacitive buttons, and speaker. The aftermarket LCD screen's cable was straight so I had to make a fold in it like the original cable was. I worry that that might be what the problem is, though I highly doubt it. I would appreciate it greatly if someone could give me some advice on what I should do at this point. Return the LCD and glass or try something else. Thanks
hatchman16 said:
Hey everyone,
I recently bought my HOX at my local AT&T store about a month ago and managed to drop within the first 2 weeks I had it, and break both the glass and LCD. I went on ebay and bought both the LCD and glass together and installed it on my phone with no luck. Screen is totally black with no response. Everthing else works flawlessly, vibrator, capacitive buttons, and speaker. The aftermarket LCD screen's cable was straight so I had to make a fold in it like the original cable was. I worry that that might be what the problem is, though I highly doubt it. I would appreciate it greatly if someone could give me some advice on what I should do at this point. Return the LCD and glass or try something else. Thanks
Click to expand...
Click to collapse
Welcome, search the forum. Long story short, call HTC and have them fix it for ~$220
If you signed a contract when you bought the phone and are still within 30 days, I would just have AT&T add insurance to your line and make a claim for it.
SBA1226 said:
If you signed a contract when you bought the phone and are still within 30 days, I would just have AT&T add insurance to your line and make a claim for it.
Click to expand...
Click to collapse
still gonna cost 200$ to replace with AT&T with insurance. but maybe the person there will be nice who knows.
SBA1226 said:
If you signed a contract when you bought the phone and are still within 30 days, I would just have AT&T add insurance to your line and make a claim for it.
Click to expand...
Click to collapse
Thanks for the quick responses, looks like im gonna have to bite the bullet and pay the $220 bucks. AT&T has terrible customer service and they had no interest in helping me.
still not fixed
Hello again,
I recently bought another replacement LCD and digitizer. Installed it in the phone still with no luck. Everything except the screen works perfectly. All the connectors and motherboard look perfect. I have called HTC and there have some of the worst tech support that I have ever experienced. Please respond...im running out of ideas.
hatchman16 said:
Hello again,
I recently bought another replacement LCD and digitizer. Installed it in the phone still with no luck. Everything except the screen works perfectly. All the connectors and motherboard look perfect. I have called HTC and there have some of the worst tech support that I have ever experienced. Please respond...im running out of ideas.
Click to expand...
Click to collapse
I`ve got the same problem. Have you found a solution?
we're you esd grounded while installing it?
Sent from my HTC One XL using xda premium
ptesmoke said:
we're you esd grounded while installing it?
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
no :-/
Try both the old one and the new one without placing it into the housing...
The problem you will face most is with the LCD strip which has to be inserted fully in the slot..
Which is very difficult to do so and needs lots of time on it...
see some Replacement videos on Youtube. It do show you step by step guide on replacing the LCD..
Just place the battery and all the connectors and try powering it on b4 inserting it into the housing..
ptesmoke said:
we're you esd grounded while installing it?
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
XtR3m3R said:
no :-/
Click to expand...
Click to collapse
Ya, that slight pinch you felt during the install......that was your $500's last words
bondarun said:
Try both the old one and the new one without placing it into the housing...
The problem you will face most is with the LCD strip which has to be inserted fully in the slot..
Which is very difficult to do so and needs lots of time on it...
see some Replacement videos on Youtube. It do show you step by step guide on replacing the LCD..
Just place the battery and all the connectors and try powering it on b4 inserting it into the housing..
Click to expand...
Click to collapse
The old LCD isn`t working anymore. The LCD Connection is fully inserted. First time i started the device with the new LCD, everything was working well. A few seconds later i got the blackscreen.
XtR3m3R said:
The old LCD isn`t working anymore. The LCD Connection is fully inserted. First time i started the device with the new LCD, everything was working well. A few seconds later i got the blackscreen.
Click to expand...
Click to collapse
May be its an Hardware issue...
Try plugging in the display alone not the digitizer cable..
Give a try..
18th.abn said:
Ya, that slight pinch you felt during the install......that was your $500's last words
Click to expand...
Click to collapse
Did he pretty much fry the whole thing?
No, he's getting it to boot I believe just no screen..
Try plugging into the pc and make sure it's being recognized.
Sent from my HTC One XL using Tapatalk 2
18th.abn said:
No, he's getting it to boot I believe just no screen..
Try plugging into the pc and make sure it's being recognized.
Sent from my HTC One XL using Tapatalk 2
Click to expand...
Click to collapse
Yeah i think the new LCD is broken. With a flashlight i can see Android on the screen
So i think the backlight is broken. So i will repair the phone with a new Display and Digitizer Unit. Right?
I tried the same thing, but mine was just the glass. Forget about trying to separate LCD from glass, really you are not that skilled (any of you!). anyway, It was about 45 days after receiving my HOX and I called ATT and just told them what happened and that my phone was in 1000 pieces, said I now have a contract and no phone (though I was much more miserable and depressed sounding at the time). She said "no problem, I will just toss out this old contract and we will start from scratch" It cost me another $99 but they sent me a brand new phone. I was shocked. First time a carrier ever made me smile (other than running LTE Speed Tests)
XtR3m3R said:
no :-/
Click to expand...
Click to collapse
i don't know i can't speak
Hey
few days ago my HOX ATT fall down. all the buttons were ok but after some days they had stopped working. i have tried to do factory reset but it didnt helped. all the touch screen works but the buttons not. i sent the HOX to Repair shop and they told me they have not seen thing like this before that only part of the touch digitizer working.
can you help me solve the problem?
Thanks.
The fact that the repair shop has never seen it before, does that mean they won't even try to fix it?
He said that he need to order this part to fix it and he even not sure that it will work.
is this hardware problem?
guybor97 said:
is this hardware problem?
Click to expand...
Click to collapse
Since you dropped the phone recently, I'd be inclined to say yes.
I'd try to RUU, and if the problem persists, its probably a hardware failure caused by the drop.
redpoint73 said:
Since you dropped the phone recently, I'd be inclined to say yes.
I'd try to RUU, and if the problem persists, its probably a hardware failure caused by the drop.
Click to expand...
Click to collapse
Ok
is it good ?
http://www.ebay.com/itm/New-OEM-Dig...e_Replacement_Parts_Tools&hash=item1e7c1578c1
guybor97 said:
Ok
is it good ?
http://www.ebay.com/itm/New-OEM-Dig...e_Replacement_Parts_Tools&hash=item1e7c1578c1
Click to expand...
Click to collapse
Please search the forums regarding LCD changing. It's not an easy task.
http://forum.xda-developers.com/showthread.php?t=1720900
You must buy the entire LCD - Digitizer -light guides bundle . It's almost impossible to separe the screen from the LCD, so buying the digitizer is a waste of time if you dont have the LCD.
javierarenas said:
Please search the forums regarding LCD changing. It's not an easy task.
http://forum.xda-developers.com/showthread.php?t=1720900
You must buy the entire LCD - Digitizer -light guides bundle . It's almost impossible to separe the screen from the LCD, so buying the digitizer is a waste of time if you dont have the LCD.
Click to expand...
Click to collapse
the same thing for me, i have tryed everithing and not fixed yet, in a few weeks you will see how other parts in the touch screen will not work too.
As javierarenas has said, Purchasing the digitizer alone is a bad idea. Nearly impossible is an understatement. even with a heat gun and an unlimited amount of patience you would be lucky to separate the digitizer from the LCD.
As Redpoint said, if RUU doesn't fix it, you will need a new screen.
Take the phone apart prior to buying the screen. Check the colors of the ribbon cable and try to find the EXACT same screen. This will save you a lot of trouble. Make sure to keep the old screen in case you need to sync the new screen otherwise you are totally screwed.
Good luck.
I tried taking apart my phone and it was not an easy task.....AT ALL! MAKE SURE TO BE PATIENT!
-Sugardaddy
Arrow44 said:
I tried taking apart my phone and it was not an easy task.....AT ALL! MAKE SURE TO BE PATIENT!
-Sugardaddy
Click to expand...
Click to collapse
Funny thing is I never had to take mine apart. But did have to reattach the screen, sat down with phone in back pocket and when I pulled it out it had separated the screen from body and had to use some iPhone screen double sided tape to glue back down.
Sent from my HTC One XL using xda premium
Hi guys,
I got my XL yesterday but I have just noticed a bright white small dot appears on my screen on black background but it is not visible in other colors
Is it a dead or stuck pixel ? Really needs help regarding that so I can check with the store to replace it if it is a defect
maxo3000 said:
Hi guys,
I got my XL yesterday but I have just noticed a bright white small dot appears on my screen on black background but it is not visible in other colors
Is it a dead or stuck pixel ? Really needs help regarding that so I can check with the store to replace it if it is a defect
Click to expand...
Click to collapse
Anybody here ?
maxo3000 said:
Anybody here ?
Click to expand...
Click to collapse
Try doing factory reset and check if it's going .
But I think it's a defect , So rush to Sony Service center soon and get the device "Replaced" .
If customer finds a defect in Sony mobiles within a week , then they have a policy to replace the device.
The "A" Factor said:
Try doing factory reset and check if it's going .
But I think it's a defect , So rush to Sony Service center soon and get the device "Replaced" .
If customer finds a defect in Sony mobiles within a week , then they have a policy to replace the device.
Click to expand...
Click to collapse
Thank you for your reply but I got it from a local shop.Do you think it can get worth or it may affect my phone ? I have read some posts saying that if it is not annoying you and you can live with it;then don't replace it.I am really afraid this option will be also hard as it was last piece available in the store and I believe it will be hard to replace it ?
PS: it is really so tiny white dot but I don't know if that means something wrong is there or just a small defect ?
and thanx again for your reply
maxo3000 said:
Thank you for your reply but I got it from a local shop.Do you think it can get worth or it may affect my phone ? I have read some posts saying that if it is not annoying you and you can live with it;then don't replace it.I am really afraid this option will be also hard as it was last piece available in the store and I believe it will be hard to replace it ?
PS: it is really so tiny white dot but I don't know if that means something wrong is there or just a small defect ?
and thanx again for your reply
Click to expand...
Click to collapse
have it replace, asap! that tiny white dot should not be included with the purchase of your unit.
a defect is a defect. if thats the last piece available. ask for a full refund. it could be the last piece because it has already been checked by someone and didn't get it.
btw, have you checked if the box is sealed and opened in front of you?
just my 2 cents.
dyamez said:
have it replace, asap! that tiny white dot should not be included with the purchase of your unit.
a defect is a defect. if thats the last piece available. ask for a full refund. it could be the last piece because it has already been checked by someone and didn't get it.
btw, have you checked if the box is sealed and opened in front of you?
just my 2 cents.
Click to expand...
Click to collapse
First of all-thanx for your reply but all I meant that I have checked many stores in my area and they don't have it
So the problem now that I don't want another phone nor a refund.Also I don't trust repair center as they may get it worse !
It really doesn't annoy me but the only question I am worried it can be worse or affect my phone in the future ?
and again-really thank you guys-your community always helpful for android noobs like me :good:
if its ok with you or it doesn't matter you, then its fine.
my point is, of course we bought it with our hard earned money. we deserve to have it defect free.
I believe, it comes with a warranty? if it does goes worst. then have it warrantied
dyamez said:
if its ok with you or it doesn't matter you, then its fine.
my point is, of course we bought it with our hard earned money. we deserve to have it defect free.
I believe, it comes with a warranty? if it does goes worst. then have it warrantied
Click to expand...
Click to collapse
Yes it is really hard earned money but the point I am worried about if it can get worse through the warranty and is it dangerous or a sign of a bigger problem ? Waiting for you advice
PS: I love this phone and it is perfect for me - I don't even want to replace it with Galaxy S3 Mini which I believe is not as good as Xperia L
maxo3000 said:
Yes it is really hard earned money but the point I am worried about if it can get worse through the warranty and is it dangerous or a sign of a bigger problem ? Waiting for you advice
PS: I love this phone and it is perfect for me - I don't even want to replace it with Galaxy S3 Mini which I believe is not as good as Xperia L
Click to expand...
Click to collapse
I came from S3 mini before having this Xperia L. All I can say is, XL is way way better than my previous one.
Rest assured that your XL will do fine, if your ok with that little tiny white dot. Unless of course bigger problem arises. Then thats the time you bring it for warranty. Sony service center will take care of it.
Does the store have the 7 days replacement policy or a full refund? If yes, I'd rather bring it back and wait for a replacement or have it refunded. And buy with other stores. For you to have peace of mind with your beloved XL.
Good luck.
Hy Guys,
I've broken my Moto G 4G front glass. It is still fully working but I want to change the screen.
My problem is that all the replacement parts I've found are marked as compatible with XT 1032/1033/.... but none is mentioning 1039.
Does anyone knows if the screens are the same? Or there is any difference with the connectors?
Thanks in advance for your reply.
Paulo
pmp said:
Hy Guys,
I've broken my Moto G 4G front glass. It is still fully working but I want to change the screen.
My problem is that all the replacement parts I've found are marked as compatible with XT 1032/1033/.... but none is mentioning 1039.
Does anyone knows if the screens are the same? Or there is any difference with the connectors?
Thanks in advance for your reply.
Paulo
Click to expand...
Click to collapse
I think screen from xt1032 is compatible with xt1039/ Ask to seller
tony_evl said:
I think screen from xt1032 is compatible with xt1039/ Ask to seller
Click to expand...
Click to collapse
Thanks for your reply. I've asked before but the guy took sometime to reply. Apparently it's not, according to him.
This seems a little strange IMHO, but I'll trust is answer.
I've found another seller with a replacement for 4G and ordered it.
Thanks again.
Paulo
Where did you find the screen?
pydreckas said:
Where did you find the screen?
Click to expand...
Click to collapse
On eBay. Here is the link to the one I've bought: http://www.ebay.com/itm/New-LCD-Dis...e_Replacement_Parts_Tools&hash=item20e861f8ff
The same seller also has another one without the frame (http://www.ebay.com/itm/New-LCD-Dis...e_Replacement_Parts_Tools&hash=item1c420c93d0) but the price difference is small and the one with the frame is easier to use.
I should receive mine today and I'll let you know my impressions after replacing the screen,
Replaced! And working!
Screen replacement done. Extremelly easy to do it and it is fully working. Screen quality is the same as the original.
pmp said:
Screen replacement done. Extremley easy to do it and it is fully working. Screen quality is the same as the original.
Click to expand...
Click to collapse
I ordered a 1032/1033 screen & lcd via ebay and it fits the XT1039 perfectly - there's no difference whatsoever with the cabling.
its quite an easy job to do though even though the lcd on my moto g 4g wasnt damaged, i bought the glass & lcd already fitted together as it makes the job so much easier.
thanks for all the information it was very beneficial.
i have the exact same phone but u just want to replace the glass, will XT1036 etc. fit on my old LCD screen.
Cherise said:
thanks for all the information it was very beneficial.
i have the exact same phone but u just want to replace the glass, will XT1036 etc. fit on my old LCD screen.
Click to expand...
Click to collapse
It will fit, but replacing only the glass is a much trickier task. There are some guys showing the process on youtube but you will see that it is not easy.The problem is that the glass is attached to the LCD with a strong glue and removing it without damaging the LCD is almost impossible.
I would not advice to do it yourself.
Just had a look at video tutorial for replacing glass and screen, its good to know that if i ever damage my screen it is quite an easy fix and pretty damn cheap
Ajuda - Help
pmp said:
Screen replacement done. Extremelly easy to do it and it is fully working. Screen quality is the same as the original.
Click to expand...
Click to collapse
Hello!
Hi need a new screen too! Can someone send a link with the video instalation.
Regards
Rui
Take a look at this one: https://www.youtube.com/watch?v=ycER7MH61l8
Paulo
Broke mine (model xt1039, Moto G 4G) today
pmp said:
On eBay. Here is the link to the one I've bought: http://www.ebay.com/itm/New-LCD-Dis...e_Replacement_Parts_Tools&hash=item20e861f8ff
Click to expand...
Click to collapse
The site is unavailable from here (Europe/France). I found another one selling xt1032 (which someone in a post said is compatible) in USA http://www.fixez.com/motorola-moto-g-display-assembly-and-frame, but delivery time to Europe seems very long however if one don't want to spend more than half the price of the phone in order to get this part..
Will try a local phone repair shop tomorrow but am sceptic.
Hi there,
I have a question... I suggest that the screens are exactly the same (LTE and non-LTE versions) so I hope that there will be no problems if I'll try to repair my XT1039 with a XT1032 screen (In the description the seller on ebay says that its comaptible and moreover the screen is white coloured which means its for the 4G model).
My question is if anyone has experience with cheaper screens like this one: http://www.ebay.com/itm/351153277410?_trksid=p2060353.m1438.l2649&ssPageName=STRK:MEBIDX:IT
Do you think that it could be a fake one? Should I invest in a more expensive screen ? Because the links for screens here in this thread were usually approx. 40 dollars.
I'll be glad for any reactions regarding this problem.
Hello guys
I can confirm that 1032 lcd works on the 1039 model. I have ordered replacemenet lcd with frame for 1032 model and installed it on 1039. LCD is completly same, but frame required some small adjustment. There is small peace of plastic that had to be trimmed of, but it is not visible after assembly. I was easier for me than removing the frame from the LCD.
Hi guys , i want to know if this :
http://www.etradesupply.com/replacement-part-for-motorola-moto-g-front-housing-black.html
is comaptible with xt1039 4g version . I read your posts and i've seen that it might not be compatible .
Hi,
I successfully replaced a new screen to my phone. The only problem i have is that there is zone where the touch screen is not working (in bottom of the phone)
Is it a problem of the screen that i bough or an error in assembly?
Thanks for your help.
Hello, my son broke his Moto G LTE too. All works but display with black bubbles.
Any new suggestion about where to look for the replacement screen kit? I see that the original link appears as "ended". I contacted a repair shop here in Italy and would charge about 80 euros for the whole kit+work.
May I find anything around 30-40 euros in your opinion?
I found this for 34 us $:
http://www.ebay.com/itm/New-LCD-Dis...091d56&pid=100011&rk=3&rkt=10&sd=141337688319
but delivery time is quite long... anything with better speed for delivery to Italy?
Thanks in advance for input
ivica80 said:
I can confirm that 1032 lcd works on the 1039 model. I have ordered replacemenet lcd with frame for 1032 model and installed it on 1039. LCD is completly same, but frame required some small adjustment. There is small peace of plastic that had to be trimmed of, but it is not visible after assembly. I was easier for me than removing the frame from the LCD.
Click to expand...
Click to collapse
I broke the screen on my XT1039 and got a replacement screen for the XT1032, because a lot of them said they were compatible with both so I assumed they all would be.
The screen works fine, except the screen itself is pushed away from the bezel along the left edge. Is that the same reason why you had to trim a piece of plastic from the frame?
Thanks if you can reply, I know this is an old thread
Hey guys, I want to buy a "defective" OPO for 100$. The sellers told me that a part of the touchscreen (about 13%) is not working. He says it works every once in a while but it is really rare. I was wondering if I would be able to fix this trough a Kernel or a ROM update (he runs CM12S) or if I need to change the screen completely. The guy says he had the phone for 2 months and he hasn't try to fix it because he has an iPhone (LOL)
Thanks for your answers!
Chris
messedup kid said:
Hey guys, I want to buy a "defective" OPO for 100$. The sellers told me that a part of the touchscreen (about 13%) is not working. He says it works every once in a while but it is really rare. I was wondering if I would be able to fix this trough a Kernel or a ROM update (he runs CM12S) or if I need to change the screen completely. The guy says he had the phone for 2 months and he hasn't try to fix it because he has an iPhone (LOL)
Thanks for your answers!
Chris
Click to expand...
Click to collapse
This has been answered here:
http://forum.xda-developers.com/showthread.php?p=62248858#post62248858
Please don't double post, it isn't allowed.
messedup kid said:
Hey guys, I want to buy a "defective" OPO for 100$. The sellers told me that a part of the touchscreen (about 13%) is not working. He says it works every once in a while but it is really rare. I was wondering if I would be able to fix this trough a Kernel or a ROM update (he runs CM12S) or if I need to change the screen completely. The guy says he had the phone for 2 months and he hasn't try to fix it because he has an iPhone (LOL)
Thanks for your answers!
Chris
Click to expand...
Click to collapse
Don't think how low u have to pay for opo but must think is it usable
Nearly 20% users complaining about touch issues like
1)ghost touch
2)unresponsive screen etc
http://forum.xda-developers.com/oneplus-one/help/ghost-touches-invisible-finger-t2832822
OPO tried to solve this by firmware updates but they still not fully able to manage it
New firmware with improved kernel solved lot more touch issues but draining battery a lot for most people's
So its u r decision buy or not to buy but three possibilities are
1) buy if u don't care about u r money if problem not got solved
2)buy if screen problem is not due to any hardware issues because if yes u have to replace whole screen which cost 200$
3)if its software problem then u should know most of android rooting/ flashing /custom roms/custom kernels to recover problems
If its software problem then these are some solution
http://www.ibtimes.co.uk/oneplus-on...yanogenmod-12-1-nightly-download-link-1501619
https://www.reddit.com/r/oneplus/co...ion_megathread/?_e_pi_=7,PAGE_ID10,2278873835
https://forums.oneplus.net/threads/touchscreen-issues-fix.314410/?_e_pi_=7,PAGE_ID10,1349877307
Following is hardware solution follow correctly :-
https://forums.oneplus.net/threads/...problem.186235/?_e_pi_=7,PAGE_ID10,3603659338
I bought an oneplus one with a broken screen on ebay.
Bought an replacement display with frame and some cheap tools for 50€ on aliexpress.
Replaced the broken screen + frame withing one hour. It was my first attempt to open up a smartphone ever.
Only problematic part was the earpiece, which I almost destroyed.
And also the lower antenna (which is fixed with double sided adhesive tape) bent a little bit.
But besides that it was very easy to dismantle the Oneplus One and to replace the screen/frame combo.
Compared to my other One the new screen looks absolutely identical. Only the earpiece grille is slightly different.
So. My conclusion. If your are able to unscrew a smartphone and are not completely lacking fine motoric skills, you can have a cheap Oneplus One. Watch the tutorials vids on youtube and the photos on ifixit.
cheers!
Edit:
Ah and yes. With my One the screen was shattered and not working.
So I have to agree to my previous speaker. It could also be some other part of the hardware not working. It's always a risk. But I assume, that by replacing the whole screen/frame, probably the digitizer problems should be solved.
---------- Post added at 05:32 PM ---------- Previous post was at 05:19 PM ----------
walpanmad said:
3)if its software problem then u should know most of android rooting/ flashing /custom roms/custom kernels to recover problems
Click to expand...
Click to collapse
I also wanted to mention that I also experienced ghost touch issues with my first Oneplus One.
Thats why I orderd a replacement screen in the first place. Then, in the meantime, until the display arrived, Oneplus released a firmware update and my ghost touch issues vanished.
But. I never had parts completely not responding on my screen. It was "only" a ghost touch issue.
i have it
Hey guys, i finally bought thé phone and the u, thé j and the n keys works 1 out of 10 times. Si it is not completely broke. How tout dix that?
Download YAMTT from play store. Test if you can paint everywhere on the screen.
yamtt
no I can't there is a small bar on the right that is not working
Probably a broken digitizer. I.'ve never read of anybody fixing this with a Software update. On the other hand, I'm not an expert...