[Q] notepro 12.2 screen turning off by itself - Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting

I recently picked up a notepro 12.2 lte variant. But recently its screen keep turning off by itself. I am sure its not screen timeout bcuz I set it to 30 mins and I am watching a video on youtube when it turns off. Anyone got any idea what's causing this? Should I send it for repair? It haven't been a week, if I have to send it for repair its pathetic

Do you have a case/cover that does the whole "auto wake" thing with magnets? Mine activates when I fold the front cover back, sometimes.

See this thread, http://forum.xda-developers.com/showthread.php?t=2684439 It's the Samsung case (assuming you are using one).
Sent from my SM-P900 using Tapatalk

Related

Screen turns off while using Papyrus

So I am studying and taking notes on papyrus when all of a sudden screen goes black.
And it's not like it went to sleep mode because if I hit the power button it makes a sound but does not turn the screen back on.
When I click the second time it turns the screen on, as if I turned the screen off and on while it was black screen.
Has anyone experienced this?
So far I have had this only happen while taking notes on Papyrus, I have 30min set to turn of screen and this happens during my note taking...
Also I am using GMOD SPen, to turns of capacitive sensor. -Maybe it could be the problem?
The only input I can provide is that under the same circumstances as you, ( GMD to turn off capacitive touch) and using papyrus, I had no such issues.
Something I feel I should share though, is that the spen latency is greatly decreased in papyrus on a custom ROM such as baked#8 but you lose the Samsung features.
Just my 0.02
Regards
Jack
What about Android Revolution HD 5.1?
I was having serious latency problems earlier but that was due to 2d gpu acceleration.
Once I disabled that I still see some lag, but it's much more tolerable.
Should I try the rom you mentioned, is the latency really that good?
So far, the least latency I've seen was with software called "write" although it has a lot of useful features Papyrus is still my favorite.
Sent from my GT-N8000 using Tapatalk HD
Well, if you are comfortable with taking a cwm/twrp backup the you can try it for yourself
I noticed a great deal of difference personally.
Regards
Jack
I've actually had the exact same issue, although I use LectureNotes: I can be taking notes from anywhere between 2 minutes and 30 when the screen suddenly goes dark (but not off). Pressing the power button turns the screen off and another power button press brings you back to you note-taking app.
I thought this was an issue with LectureNotes' auto-saving feature, but after seeing this thread, I'm thinking it's system-related (software or hardware).
Anyone have any insights into why the screen randomly goes dark while using the S-pen?
Sent from my GT-N7105 using Tapatalk 2
dima202 said:
So I am studying and taking notes on papyrus when all of a sudden screen goes black.
And it's not like it went to sleep mode because if I hit the power button it makes a sound but does not turn the screen back on.
When I click the second time it turns the screen on, as if I turned the screen off and on while it was black screen.
Has anyone experienced this?
So far I have had this only happen while taking notes on Papyrus, I have 30min set to turn of screen and this happens during my note taking...
Also I am using GMOD SPen, to turns of capacitive sensor. -Maybe it could be the problem?
Click to expand...
Click to collapse
I have had the same thing happen to me while using " Note Anytime ".
I'm using the app and the screen goes completely black, wait 3 seconds or so and the screen comes back on.
I'm using the new B3 stock ROM.
.
dima202 said:
So I am studying and taking notes on papyrus when all of a sudden screen goes black.
And it's not like it went to sleep mode because if I hit the power button it makes a sound but does not turn the screen back on.
When I click the second time it turns the screen on, as if I turned the screen off and on while it was black screen.
Has anyone experienced this?
So far I have had this only happen while taking notes on Papyrus, I have 30min set to turn of screen and this happens during my note taking...
Also I am using GMOD SPen, to turns of capacitive sensor. -Maybe it could be the problem?
Click to expand...
Click to collapse
I get this, but I'm unrooted running latest official for n8013.....I have to hit the power button twice to wake the screen again
Sent from my GT-N8013 using XDA Premium HD app
I noticed that I am getting this while using the s-pen.
This does not apply to just papyrus, it just randomly happens.
Please let me know if I should return this to Samsung as I only have 90 day warranty on this refurbished note 10.1
Do you have auto brightness selected? I never have this problem when I use manual brightness but notice it when I use auto brightness.
I just open a topic about this before I notice this one.
I get this problem also, I had this with a few different apps.
And i use auto brightness.
I will try contacting samsung to here what there have to say
Sent from my GT-N8010 using xda app-developers app
I've never used auto-brightness and I have this issue.
drdoombot said:
I've never used auto-brightness and I have this issue.
Click to expand...
Click to collapse
I've the same problem.. no rooted, original 4.1.2 galaxy note 10.1.
somebody said that would contact Samsung: have you any additional information?
AlexxN
I do have the same problem (with LectureNotes, but this is the only pen-focused app I use). Independently of auto-brightness, this should not happen. Any news from Samsung?

Galaxy S4 Makes Siren Like Noise and Screen Won't Turn On

Hello,
Unfortunately I have dropped my Galaxy S4, however the screen did not shatter. It only has small scratches on it, however the screen does not work and it won't turn on. The phone turns on and the home, menu and back buttons work however the screen does not display anything and it seems to be unresponsive. Everyonce and a while, the phone also makes a really loud, siren like noise and vibrates. I am guesing that this might be because of the low battery. I would really apprecaite it if anyone could tell me what to do and if a screen replacement would work.
mmaster261 said:
Hello,
Unfortunately I have dropped my Galaxy S4, however the screen did not shatter. It only has small scratches on it, however the screen does not work and it won't turn on. The phone turns on and the home, menu and back buttons work however the screen does not display anything and it seems to be unresponsive. Everyonce and a while, the phone also makes a really loud, siren like noise and vibrates. I am guesing that this might be because of the low battery. I would really apprecaite it if anyone could tell me what to do and if a screen replacement would work.
Click to expand...
Click to collapse
This forum is for the Galaxy S 4G. This is t-mo's 4G Galaxy S.
I think you're in the wrong device forum.
Sent from my XT1058 using Tapatalk

Serious Problem Note 3 N9005

hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
nielsvg said:
hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
Click to expand...
Click to collapse
Your motherboard needs a replacement. Lazy technicians are just wiping and reflashing software. Shoot samsung a mail in your region and tell them the amount you invested to buy a fone has gone to crap. Be firm and explain them the things in detail. By now a layman should know your proximity sensor is kaput (common problem with samsung devices., had the same issue with my sii, s4 )
Mate, the rule of warranty, at least in Oz, is 3 times and it is REPLACED.... No more repairs, you get a new item...
As this has been sent back 3 times I'd stipulate this, it needs replacement, not fixing otherwise you get consumer affaira, or relevant agency, in on the action.......
ultramag69 said:
Mate, the rule of warranty, at least in Oz, is 3 times and it is REPLACED.... No more repairs, you get a new item...
As this has been sent back 3 times I'd stipulate this, it needs replacement, not fixing otherwise you get consumer affaira, or relevant agency, in on the action.......
Click to expand...
Click to collapse
yeah i'm gonna resend my device but i find it strange that this is not a known problem?
nielsvg said:
hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
Click to expand...
Click to collapse
The "blackout" problem you are experiencing could be caused by some apps that you have installed on your phone. Perhaps you can try to remove your SD Card (if any) and do a factory reset to see whether the issue persists. I have a friend who works in a samsung service centre, and he informed me that usually the technician will first do a software reset/reflash/upgrade and they will do a check to see whether the issue reported persist. If not, nothing else will be done.
nielsvg said:
hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
Click to expand...
Click to collapse
Good luck with Samsung. I haven'd had anything from them that even remotely qualifies as good service. Sad.....but unfortunately true. Australia is especially crap when it comes to service.

Weird Note 5 issue...my screen won't time out

As the title states, my screen won't time out. It started happening a few hours ago. I'll leave my phone down, it'll dim the screen, but it won't shut the screen off. I have the timeout setting set for 30 seconds. Ironically enough, this happened to my first note 5 and I thought it was a manufacture defect so I exchanged it for a brand new Note 5 and now the issue came back. Any one know what I can do to alleviate this problem? Is an app causing the screen to stay on? I'm not sure what to do at this point. Any advice would be great.
Iskateforfree said:
As the title states, my screen won't time out. It started happening a few hours ago. I'll leave my phone down, it'll dim the screen, but it won't shut the screen off. I have the timeout setting set for 30 seconds. Ironically enough, this happened to my first note 5 and I thought it was a manufacture defect so I exchanged it for a brand new Note 5 and now the issue came back. Any one know what I can do to alleviate this problem? Is an app causing the screen to stay on? I'm not sure what to do at this point. Any advice would be great.
Click to expand...
Click to collapse
I seemed to have the same problem and then noticed my pen was ever so slightly out. I had already tried restarting, and that didn't help, but then put the pen back in and it's been fine since.
Iskateforfree said:
As the title states, my screen won't time out. It started happening a few hours ago. I'll leave my phone down, it'll dim the screen, but it won't shut the screen off. I have the timeout setting set for 30 seconds. Ironically enough, this happened to my first note 5 and I thought it was a manufacture defect so I exchanged it for a brand new Note 5 and now the issue came back. Any one know what I can do to alleviate this problem? Is an app causing the screen to stay on? I'm not sure what to do at this point. Any advice would be great.
Click to expand...
Click to collapse
I seem to be having the same problem. I only notice it when it's charging. I hit the lock button and screen goes off, but it goes back on again if I get a notification. I get up in the middle of the night and the screen is on, very dim but on nonetheless. My spen is not out, I checked that also.
Sent from my Galaxy Note 5 on Verizon Wireless USA
Edit.
drot84 said:
I seemed to have the same problem and then noticed my pen was ever so slightly out. I had already tried restarting, and that didn't help, but then put the pen back in and it's been fine since.
Click to expand...
Click to collapse
cmraymond said:
I seem to be having the same problem. I only notice it when it's charging. I hit the lock button and screen goes off, but it goes back on again if I get a notification. I get up in the middle of the night and the screen is on, very dim but on nonetheless. My spen is not out, I checked that also.
Sent from my Galaxy Note 5 on Verizon Wireless USA
Click to expand...
Click to collapse
Hey guys, thanks for your responses. It seems as though it was an app that was causing this timeout issue. I just manually uninstalled some apps that I never use/came with the phone and all is back to normal. Thanks for your replies!
Iskateforfree said:
Hey guys, thanks for your responses. It seems as though it was an app that was causing this timeout issue. I just manually uninstalled some apps that I never use/came with the phone and all is back to normal. Thanks for your replies!
Click to expand...
Click to collapse
May I ask what apps you Uninstalled that nay have caused this, because m8nrme is still doing it. It only does it when it is charging and I get an email or message notification. Could that be the problem? I would hate to turn off messaging notifications.
Sent from my Galaxy Note 5 on Verizon Wireless USA
If anyone is interested. I think I figured out the problem. I went into developer options and unchecked screen awake while charging. Stupid mistake, I have no idea why that would be turned on by default.
Sent from my Galaxy Note 5 on Verizon Wireless USA
cmraymond said:
May I ask what apps you Uninstalled that nay have caused this, because m8nrme is still doing it. It only does it when it is charging and I get an email or message notification. Could that be the problem? I would hate to turn off messaging notifications.
Sent from my Galaxy Note 5 on Verizon Wireless USA
Click to expand...
Click to collapse
cmraymond said:
If anyone is interested. I think I figured out the problem. I went into developer options and unchecked screen awake while charging. Stupid mistake, I have no idea why that would be turned on by default.
Sent from my Galaxy Note 5 on Verizon Wireless USA
Click to expand...
Click to collapse
Hey man sorry for the delayed response. I actually didn't have screen awake on in developer mode. As for the app culprit, I'm not sure which app was keeping my screen on but I suggest disbaling/uninstalling every app that you don't use/need. It worked for me and hasn't been giving me a problem since then.
cmraymond said:
If anyone is interested. I think I figured out the problem. I went into developer options and unchecked screen awake while charging. Stupid mistake, I have no idea why that would be turned on by default.
Sent from my Galaxy Note 5 on Verizon Wireless USA
Click to expand...
Click to collapse
It could be if you had your carrier transfer stuff for you. We use developer options to turn USB debugging on. Also states to use the stay awake while charging option. Doesn't require it but lets us transfer without interruption. Just make sure its switched off under developer options.
Verizon Wireless Technician using Tapatalk on Note 5

Display gap

I believe the quality control for these devices to be very low. Anyone who received a deffective device? I realized mine was deffective on the 40th day, T-Mobile replaced it with a refurbished one and it was deffective as well, so I called the executive office and they gave me $300 credit to my account. There was a signifficant gap between the lcd and the metal frame at the lower right corner, I could see metal parts through it if looking from very close.
My screen went out last week had the phone for 3 months.
Sent from my SM-G900V using Tapatalk
How exactly the screen went out ?
More info will be appreciated cuz I aint got a single problem.
Started flickering purple and just turned off.. Still had leds and sounds so the phone was on with no display. Sometimes I'd get it to reset and the edge would just have a purple line stay on for bout 5 seconds and turn right back off.. I sent it to Samsung for warranty.
Sent from my SM-G900V using Tapatalk
ykjae said:
Started flickering purple and just turned off.. Still had leds and sounds so the phone was on with no display. Sometimes I'd get it to reset and the edge would just have a purple line stay on for bout 5 seconds and turn right back off.. I sent it to Samsung for warranty.
Sent from my SM-G900V using Tapatalk
Click to expand...
Click to collapse
Mine did that too last week. Only had the phone for 2 months. When the battery dropped below 38% the screen would start to flicker. After the flickering it would soon go to black screen. Sound would still work. Just no screen. Got a new phone out of warranty from t-mobile. Received it but now I noticed a dead pixel on display. Have to go back to t-mobile to see if I can get yet another replacement phone.
Sent from my SM-G935T using XDA-Developers mobile app
There is no reason these phones should be defected at all.
Sent from my SM-G900V using Tapatalk
Please continue this discussion here:
http://forum.xda-developers.com/tmo...mobile-s7-edge-manufacturer-physical-t3330641
Thread closed.

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