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I have a Verizon Galaxy S3 (SCH-I535) running Android 4.1.1. I was told by Verizon prior to moving to England that, with this version of Android which unlocked the "world phone" capabilities (GSM), that I would be able to use my phone abroad with a new sim on a local network.
Fast forward a few weeks, and I am in England with an Orange sim in my phone. I have no problems with voice, but I cannot access any data services (I have no trouble receiving texts, but cannot send them - I think this is a problem with the sim though). After searching around the internet for a while, it seems that the solution to my problem would be to add the Orange APN settings to my phone.
HOWEVER, Verizon's version of 4.1.1 does not allow you to edit APN settings! When you go to the APN menu, there is nothing displayed and the only settings option is to Reset to Default.
The closest thing I've found to a solution is here, but it's a bit out of date as the method isn't for 4.1.1. I'm a bit wary of rooting my phone and installing a rom, as I've never done anything like that before.
Does anyone have any experience with this sort of thing that might be able to offer a solution? I would be willing to root my phone if necessary, but I'd need to be directed to a pretty explicit noob guide for doing that :silly:
Thanks!
Getting root is easy with the toolkit linked. Should you have any questions you can read the thread or search galaxy s3 toolkit on YouTube. Just keep in mind some videos are outdated and that you have a Verizon cdma galaxy S3 running 4.1.1.
forum.xda-developers.com/showthread.php?t=2092244
Sent from my SCH-I535 using xda premium
Search this same thread and the APN fixes are here. There is also an APN fix in Note 2 forum that should work. Once you change APN should be good to go with Orange. Say hi to my Uncle in Birmingham. He on Orange also. Cheers. :laugh:
What ended up being your solution?
I'm going to Italy tomorrow with a Verizon S3 and APN settings are locked. The phone is rooted and I would love to be able to use a local SIM on data!
Thanks in advance.
sundayradio said:
What ended up being your solution?
I'm going to Italy tomorrow with a Verizon S3 and APN settings are locked. The phone is rooted and I would love to be able to use a local SIM on data!
Thanks in advance.
Click to expand...
Click to collapse
No solution yet. I'm going to look at the link above when I can get some time to sit down and focus on it. Hopefully it fixes it.
BTW, although it's billed as a CDMA phone, it is able to operate on GSM as well. That's the whole "world phone" thing that Verizon has been talking about.
expatabroad said:
BTW, although it's billed as a CDMA phone, it is able to operate on GSM as well. That's the whole "world phone" thing that Verizon has been talking about.
Click to expand...
Click to collapse
I understand it's a world phone, but I wanted to drop that in because I wasn't sure if the Toolkit states "CDMA" under the device selection screen. I know the Galaxy Nexus or Razr Toolkit specifically stated CDMA. I just didn't want you to accidentally pick the wrong one. After looking at screen shots of the Toolkit you shouldn't have a problem it doesn't mention CDMA only Verizon is stated.
Unable to add APN.
prdog1 said:
Search this same thread and the APN fixes are here. There is also an APN fix in Note 2 forum that should work. Once you change APN should be good to go with Orange. Say hi to my Uncle in Birmingham. He on Orange also. Cheers. :laugh:
Click to expand...
Click to collapse
Hey there,
Sorry for going there, but I have not been able to find a fix for adding in the APN on a Verizon Samsung Galaxy S III. I have it on Cincinnati Bell at the moment, and have it rooted. I have voice and text, but not data. I have used the APN Manager Pro to see the APN that I need to use, but for some reason it will not use it or be able to edit it? Any thoughts?
deca2499 said:
Hey there,
Sorry for going there, but I have not been able to find a fix for adding in the APN on a Verizon Samsung Galaxy S III. I have it on Cincinnati Bell at the moment, and have it rooted. I have voice and text, but not data. I have used the APN Manager Pro to see the APN that I need to use, but for some reason it will not use it or be able to edit it? Any thoughts?
Click to expand...
Click to collapse
Yes.
Get titanium backup pro and make apn mgr pro a system app.
You should be good after that.
This is confirmed working on Vodafone Italy and ill post results from China and hk in about a month
And please spread the word on this.
Spiting Verizon is my new favorite hobby.
I have a very similar problem. I have a Samsung S3, not rooted, but unlocked from Verizon. I have been in Kandahar for a month or so. My SGS3 with a local provider will make and receive calls great when coverage is there. My problem is, I can only seem to text local here not back to the US, or get email and no Google Talk. I went to the shop where I got my card here, they told me that Verizon needed to unlock my phone. I know it is unlocked but I made the call home, Verizon told me what I already knew. I went back into the store, once again, next they said Verizon needed to unlock my APN? I called again, finally I got a response from Verizon saying that Samsung needs to release the patch so Verizon can unlock it. If anyone knows of such a APN patch I would greatly appreciate it. My lap top screen got cracked during a patrol so doing all of this and email is quite the B!tch! I have always had success with this forum and hope it will continue. Once I send my lap top back home to be warrantied, I will not have any way of getting the usual business done for at least a month. I'm trying to hold off on the lap top until I can get my phone fully functional. I do not have internet connection on my phone, just my computer, I guess that is the APN, that is still locked. I could do all of this if I had WiFi, but it is not allowed here by the company that provides internet. They do have WiFi in some areas, but it is always bogged down with everyone else trying to use it. Also, I am not too sure if I want to attempt to do a root, the internet service here is very slow. Thanks for your help. Please remember, I am atleast 8 1/2 hours ahead of you, so response time will be delayed.
A very helpful member of GalaxyS3forums sent me here.
I am by far no where near the caliber of technology that lie within this web site, however, I am simply trying to get some direction regarding my S3.
I purchased it from Verizon-2 yrs ago, contract expired 7/8/13; did not renew. I went with Consumer Cellular (more fitting for the older generation) but my S3 WON'T WORK ON THEIR NETWORK!
I have spent the last 3 weeks doing research on this phone to see if it can be 'unlocked' to work with a another carrier. The phone is like brand new and I don't want to get rid of it, I'd prefer to use it with the new carrier.
Is there anyone who can give me some direction to this issue? Can the phone infact be "unlocked' to work with Consumer, it has the Verizon SIM card in it, I was able to root it, successfully, now if I can just get it unlocked. Had to purchase another phone so that I would not be without phone service while I work on trying to get this one unlocked.
I've been told it can't because Verizon is a CDMA carrier and Consumer is a GSM..if this in fact true than I've no options but to sell the phone.
I do have "Preferred Network Mode' and it gives me the following options, Global, LTE/CDMA & GSM/UMTS.
Any help, directions or information would be greatly appreciated. With my thanks to all those who have taken the time to read this post.
Southern66 said:
I am by far no where near the caliber of technology that lie within this web site, however, I am simply trying to get some direction regarding my S3.
I purchased it from Verizon-2 yrs ago, contract expired 7/8/13; did not renew. I went with Consumer Cellular (more fitting for the older generation) but my S3 WON'T WORK ON THEIR NETWORK!
I have spent the last 3 weeks doing research on this phone to see if it can be 'unlocked' to work with a another carrier. The phone is like brand new and I don't want to get rid of it, I'd prefer to use it with the new carrier.
Is there anyone who can give me some direction to this issue? Can the phone infact be "unlocked' to work with Consumer, it has the Verizon SIM card in it, I was able to root it, successfully, now if I can just get it unlocked. Had to purchase another phone so that I would not be without phone service while I work on trying to get this one unlocked.
I've been told it can't because Verizon is a CDMA carrier and Consumer is a GSM..if this in fact true than I've no options but to sell the phone.
I do have "Preferred Network Mode' and it gives me the following options, Global, LTE/CDMA & GSM/UMTS.
Any help, directions or information would be greatly appreciated. With my thanks to all those who have taken the time to read this post.
Click to expand...
Click to collapse
How did you get this phone 2 years ago? It barely came out a little more than a year ago.
Next, you can unlock it, but only if you pay for the full retail for the phone and then contact Verizon about what you want to do and then get an unlock code. After that, you're going to need a SIM card from Consumer Cellular.
There shouldn't be a problem with radio frequencies since the Verizon GS3 is a global phone. So the SIM card should work after you get it set up.
If I'm wrong in some aspect, someone feel free to correct me.
sent from my Infected Bonestock GS3
david_hume said:
How did you get this phone 2 years ago? It barely came out a little more than a year ago.
Next, you can unlock it, but only if you pay for the full retail for the phone and then contact Verizon about what you want to do and then get an unlock code. After that, you're going to need a SIM card from Consumer Cellular.
There shouldn't be a problem with radio frequencies since the Verizon GS3 is a global phone. So the SIM card should work after you get it set up.
If I'm wrong in some aspect, someone feel free to correct me.
sent from my Infected Bonestock GS3
Click to expand...
Click to collapse
In regards to Unlocking the phone, the phone is unlocked out of the box, you just pop in your sim and select GSM mode! you have to set the APN for DATA yourself tho!
Galaxy s3 sCH-I535
david_hume said:
How did you get this phone 2 years ago? It barely came out a little more than a year ago.
Next, you can unlock it, but only if you pay for the full retail for the phone and then contact Verizon about what you want to do and then get an unlock code. After that, you're going to need a SIM card from Consumer Cellular.
There shouldn't be a problem with radio frequencies since the Verizon GS3 is a global phone. So the SIM card should work after you get it set up.
If I'm wrong in some aspect, someone feel free to correct me.
sent from my Infected Bonestock GS3
Click to expand...
Click to collapse
Hi:
I do not recall the date of purchase but know that when I purchased it I had to sign for a 2 yr contract with Verizon..that contract was up July 8,2013.
That is not important, what is important is to find out if in fact the phone can be unlocked, VERIZON swears it is unlocked so they are not going to be of any use to me to get their help. It is up to me to find someone who can unlock this phone via a cable. The code places I have contacted can't come up with a code, they have instructed me that it needs to be done with a cable.
As I stated, I am simply trying to get the phone unlocked to use on Consumer Celluar, of which I am already a memeber and have the SIM card activated on another SAMSUNG phone of which I had to buy.
I do not have to buy the phone outright, as the phone is paid for, thus the 2 yr contract. the phone is mine, but as long as it is in the state it is now, I can only use it on VERIZON.
The I535 has a sim card in it from Verizon, when I take out the Verizon SIM card and put in the Consumer SIM card I get the message, "this is a non verizon SIM card.
I am researching this everyday to find out if IT CAN BE UNLOCKED, AND #2 WHO CAN I GET TO UNLOCK IT? Verizon went so far as to tell me that all the person needs is a USB cable and PC...how true this is, I don't know.
Thank You
Southern66 said:
Hi:
I do not recall the date of purchase but know that when I purchased it I had to sign for a 2 yr contract with Verizon..that contract was up July 8,2013.
That is not important, what is important is to find out if in fact the phone can be unlocked, VERIZON swears it is unlocked so they are not going to be of any use to me to get their help. It is up to me to find someone who can unlock this phone via a cable. The code places I have contacted can't come up with a code, they have instructed me that it needs to be done with a cable.
As I stated, I am simply trying to get the phone unlocked to use on Consumer Celluar, of which I am already a memeber and have the SIM card activated on another SAMSUNG phone of which I had to buy.
I do not have to buy the phone outright, as the phone is paid for, thus the 2 yr contract. the phone is mine, but as long as it is in the state it is now, I can only use it on VERIZON.
The I535 has a sim card in it from Verizon, when I take out the Verizon SIM card and put in the Consumer SIM card I get the message, "this is a non verizon SIM card.
I am researching this everyday to find out if IT CAN BE UNLOCKED, AND #2 WHO CAN I GET TO UNLOCK IT? Verizon went so far as to tell me that all the person needs is a USB cable and PC...how true this is, I don't know.
Thank You
Click to expand...
Click to collapse
Verizon is right by saying its unlocked, and thats the most anyone can help you, if you are going to try unlocking the phone by cable, you might as well throw money down the drain! and 2 you need to update to the MF1 software! as MB1 and MD3 would tell you its non verizon sim card, but even on that update if you put the phone in GSM mode in Network settings the phone should work fine for calling and texting!
having the same issue, if you find out anything will you please let me know how to do this too. i would greatly appriciate it
SIM
Did you get the free Consumer Cellular SIM yet? Your post said you have rooted and have the Verizon SIM, and you can't get on CC network without their SIM card.
The phone is already "unlocked" for global/GSM use with the JB update, so you should be able to just pop in a SIM card from CC and change settings (they should provide you with this info).
A lot of ppl are saying the Verizon GS3 is already unlocked, but when i pop in my metro pcs sim card and switch network to cdma, nothing happens. What would I have to do to make it work with this metro carrier?
No Data, No Voice, No SMS
Hi. Im also having the same issue. I have a Verizon GS3 that was originally running 4.0.4, VRALHE. I rooted, updated the baseband to MF1, and installed RLS16 of Hyperdrive, so I now am on 4.1.2. I have the option to go GSM or Global, but when I put in my MetroPCS sim, I get nothing. It prompts me for Global, but I cant make calls or send sms. I also put in the APN and no data as well. Anyone know whatbI should do next? I have an IMEI, it doesnt appear to be lost, and I have tried the phone info app, as well as trying to go through the secret menu, the network lock menu is blank.
Hey, I got the same problem, and considering how it's been a while since the last post I wonder if there is any new news on this front. Thanx!
P.s: It came preinstalled with 4.3 stock, not rooted yet. I have the option to instal 4.4.2 via Kies {PDA:NE1 / PHONE:NE1 / CSC:NE1 (VZW)}.
Update here:
I digged into some settings and found that switching it into either Global or GSM seems to make the phone capable of voice calls.
Idk about 3G, I did manually type in the APN settings, but I never use anything other than wifi because internet here is expensive unless you go with one of their plans.
So if you haven't tried it, on 4.3 go to settings, under wireless and networks select 'More Settings', Mobile Networks, Network Mode.
Worked for me, although I still get "Non-Verizon SIM" in the notifications bar and it looks like my signal is a bit weaker than before. But still works.
guys you are wrong
guys there is no way metropcs, Boost mobile or sprint networks Work cause these are CDMA carriers and verizon and the other CDMA Carriers has a different activation way on Verizon smartphones the GSM module(gsm networks as well) come unlocked for foreigner carriers even the GSM US carriers(AT&T or TMOBILE) sometimes doesnt work hope that info help
IF YOU HAVE ACCESS TO LTE ON AN AT&T PHONE, YOU DONT HAVE TO DO ANYTHING!!!!!!!!
IF YOU ALREADY HAVE A SIM CARD THAT WILL FIT IN THE N5, YOUR SIM IS LTE CAPABLE AND ALL YOU HAVE TO DO IS GET THE RIGHT DATA PROVISION. YOU DO NOT NEED TO GET A NEW SIM!!!!!!!
This happened when the N4 came out and I came to the rescue far too many times to count...and I've already started to read threads about it so here we go!
You just bought an N5 and are either worried about getting LTE or can't get LTE connectivity on your N5. It's a really big issue with a really simple solution. You need to make sure of a few things.
1. You have a SIM that can receive LTE frequency
2. Your data plan is a LTE provisioned plan
3. Your APNs include an LTE ANP
1 & 2 can be solved at the same time and 3 should solve itself in most cases.
Here's the big issue: AT&T doesn't have a data provision for the N5 (or the N4). Your customer service rep will take the IMEI number from your phone when you ask for a new SIM and it will come back with their basic GSM plan by default. This caused awful data speeds on the N4 and will disallow LTE on the N5 so you need to inform them that this will happen before they go through the process. A nice rep will understand. An unknowledgeable rep will claim there is nothing they can do. Ask to speak to the manager. If none of them can help, take your new LTE capable SIM and walk away.
Now after you leave the store call up customer service and tell them you just got a new *insert LTE capable AT&T device here* and you can't find the IMEI number. Tell them you tried to go into the store and they were unhelpful so you're calling. The person will immediately become helpful and generate an IMEI number. They will provision your data using said serial number and you'll be good to go.
BEFORE inserting your SIM, start up your N5. Go through the setup process that you have to go through and then turn it back off. Plug in your SIM and reboot.
Go to Settings > Wireless & Networks > more > Mobile Networks > Access point Names. In there you should see an AT&T LTE APN and it should be already selected. If not, select it. This should be all you need to do. It really is that simple.
NOTES:
- All SIMs that fit in the N4 and N5 are LTE capable
- Here is what your AT&T APN should look like
- If you have any issues, post and I'll do my best to help
As always, Thanks are appreciated.
So even if the rep in store "can't help" I'll still walk out with the SIM card I need? Also, If I don't have my N5/IMEI in hand when I go in can I still setup a plan and get a SIM card? Thanks for the post!
EDIT: Going in with no phone I don't know rather to tell them I have a N5 coming or try to find a friends that will give me their IMEI that I can give them...
You'll get a SIM card no matter what because those are free...it just won't be provisioned properly unless you get a knowledgeable rep.
Having an IMEI in hand makes life easier; having your N5 will make it way easier. The SIM needs to be activated in the store and they will need an IMEI to activate. Just wait till you get your N5 to go through all this. It won't do anything to help you until you get it.
The IMEI will be on the SIM tray!
spitefulcheerio said:
You'll get a SIM card no matter what because those are free...it just won't be provisioned properly unless you get a knowledgeable rep.
Having an IMEI in hand makes life easier; having your N5 will make it way easier. The SIM needs to be activated in the store and they will need an IMEI to activate. Just wait till you get your N5 to go through all this. It won't do anything to help you until you get it.
The IMEI will be on the SIM tray!
Click to expand...
Click to collapse
Ok, I will wait until Wednesday to go in then...one last thing, if it gets to the point I have to call ATT, when I say I can't find the IMEI won't they just tell me to flip the phone over or look in the settings, etc.. instead of generating one?
No.
They will ask you if there is a barcode / serial thing on the back of your device. You say no. Boom, done.
edit: don't forget to hit the thanks button!
So just going in and asking to exchange your sim for a micro sim isn't enough?
I have a note 3 right now with 4g. I was going to use the same Sim card in the note and put in the N5. Should it work out of the box or do I still have to take it in the store? How will I know that I have a an imei card?
Sent from my SAMSUNG-SM-N900A using Tapatalk
GldRush98 said:
So just going in and asking to exchange your sim for a micro sim isn't enough?
Click to expand...
Click to collapse
No. The SIM must be activated and an IMEI is required to activate.
marcusva79 said:
I have a note 3 right now with 4g. I was going to use the same Sim card in the note and put in the N5. Should it work out of the box or do I still have to take it in the store? How will I know that I have a an imei card?
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
I'll make this even easier!
Do you have a SIM that will fit in the N5? If not, follow my steps. If so, skip ahead to calling AT&T customer support because ALL MICRO SIMS ARE LTE CAPABLE.
What do you mean by an IMEI card? All phones come with an IMEI.
great. AT&T why are you so terrible.
Im sim is in the note 3 rught now. Sending it back to att. Getting the n5 tomorrow. New to the Sim card thing. Coming from sprint. Just had to ask.
Sent from my SAMSUNG-SM-N900A using Tapatalk
Hey guys I'm going to switching to straight talk att am I ordered the lte micro sim from them and plan to activate tomorrow should I expect to jump through hoops to get lte or expect the same issues as att users...not sure this is my first try at prepaid
same things will happen. You'll need to get an LTE data provision but will be unable to using your N5 IMEI
marcusva79 said:
I have a note 3 right now with 4g. I was going to use the same Sim card in the note and put in the N5. Should it work out of the box or do I still have to take it in the store? How will I know that I have a an imei card?
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
If you have 4g on your note 3 it means you already have a LTE data plan. All you need to do is take the sim out of your note 3 and pop it into your n5, no need to call anyone or make an unnecessary trip to the store.
4g =/= LTE in AT&Ts case. 4g can mean HSPA+ 4g!
If you have access to LTE currently YOU DO NOT NEED TO DO ANYTHING.
spitefulcheerio said:
Now after you leave the store call up customer service and tell them you just got a new *insert LTE capable AT&T device here* and you can't find the IMEI number.
Click to expand...
Click to collapse
If you have a device and you can't find the IMEI, just go to the settings and about device to view it.. Wouldn't they ask you to do that?
Look, I know you want to dumb down stuff and give advise but some of it is just incorrect, not dumbed down.
Dial *#06# on any Android smartphone and it'll display the IMEI.
spitefulcheerio said:
Here's the big issue: AT&T doesn't have a data provision for the N5 (or the N4). Your customer service rep will take the IMEI number from your phone when you ask for a new SIM and it will come back with their basic GSM plan by default. This caused awful data speeds on the N4 and will disallow LTE on the N5 so you need to inform them that this will happen before they go through the process. A nice rep will understand. An unknowledgeable rep will claim there is nothing they can do. Ask to speak to the manager. If none of them can help, take your new LTE capable SIM and walk away.
Click to expand...
Click to collapse
It's possible that the reps @ the AT&T Stores in different areas aren't properly keying the IMEI in properly. If at all possible have them SCAN the IMEI barcode on the back of the phone.
I went down to the AT&T store here locally (Bay Area, CA) and the only problem I had in the process was a 30 minute wait to see one of the reps.
I was previously on an unlimited data plan that I've had setup since I got my original iPhone 3G - 5 years ago. NOT an LTE plan by any stretch.
He went in the back and grabbed the sim and started the process of adding it to the account.
He scanned the sim and then scanned my phone -- It CORRECTLY recognized the device as a D820 **AND** automatically updated my data plan to the LTE Unlimited.
The only thing the rep had to do was press confirm a number of times. Not once did he have to manually adjust anything.
We waited about 5 minutes for the sim to activate, slipped it into my N5 and powered it up - Instant LTE service.
So AT&T *does* have the IMEI Registered for the N5 with a corresponding LTE Plan. If someone is trying to key it in and getting an error.. they're likely not typing something correctly.
I'm already using a note 3 on at&t with LTE already enabled on my plan. Also,my note 3 already uses a micro-SIM. I should be good to just swap my SIM into the n5 right? I have written down the default AT&T APN just in case it gets list on the n5.
Sent from my SM-N900T using xda app-developers app
misfit0r said:
It's possible that the reps @ the AT&T Stores in different areas aren't properly keying the IMEI in properly. If at all possible have them SCAN the IMEI barcode on the back of the phone.
I went down to the AT&T store here locally (Bay Area, CA) and the only problem I had in the process was a 30 minute wait to see one of the reps.
I was previously on an unlimited data plan that I've had setup since I got my original iPhone 3G - 5 years ago. NOT an LTE plan by any stretch.
He went in the back and grabbed the sim and started the process of adding it to the account.
He scanned the sim and then scanned my phone -- It CORRECTLY recognized the device as a D820 **AND** automatically updated my data plan to the LTE Unlimited.
The only thing the rep had to do was press confirm a number of times. Not once did he have to manually adjust anything.
We waited about 5 minutes for the sim to activate, slipped it into my N5 and powered it up - Instant LTE service.
So AT&T *does* have the IMEI Registered for the N5 with a corresponding LTE Plan. If someone is trying to key it in and getting an error.. they're likely not typing something correctly.
Click to expand...
Click to collapse
This is good to know, I am going to do this today as my nexus 5 should be arriving sometime today. So have the rep scan and should be good to go, at least I have a game plan if I run into some problems.
Thanks
Great thread. Could you please take a look at my issue with LTE being slower than 3G here? http://forum.xda-developers.com/showthread.php?t=2513844
I've tried adding a new APN but the phone keeps deleting it!
Sent from my Nexus 5 using Tapatalk
I bought a house and moved.
No service in the house with Verizon.
So, I switched to AT&T.
AT&T told me I would get HSPA+ with my Verizon S3.
Well... I have 2G, voice, and text.
Anyone have an idea of how to get HSPA+ enabled? Is it possible?
I have a custom ROM, but I can flash anything if it would help.
I don't think it's possible, they run on completely different networks (CDMA Vs GSM) and the phones radios are built accordingly.
Sent from my SCH-I535 using xda app-developers app
I'm leaning toward that. Guess I'll upgrade....
Verizon to AT&T and SIM unlock with NO codes
draexo said:
I'm leaning toward that. Guess I'll upgrade....
Click to expand...
Click to collapse
There is a way cant remember where i read it, maybe on the t-mobile forum. I recently bricked my att device and came across a verizon variant and was able to use it for att with out having it sim unlocked just a few hours ago steps taken were as follows:
After swapping the motherboards i factory reset the non rooted verizon device from the settings menu as I was just going to sell it on ebay. I had been using wifi only on a sim locked t-mobile device but the camera was not working so i switched back to the verizon and was prompted to complete the set up after i booted the device with no sim card inside. I got the no sim card message and ran the app Region Lock Away that has a red circle icon and a black unlocked pad lock by chainfire. I was skeptical 1 for the device not being rooted but tried anyway. The app said it was not able to verfiy root and closed; however once I inserted my att sim card without powering off the device i saw signal bars. Now Im not sure the app actually did anything and I might have tried the app before resetting it without success but after checking the network mode in the mobile networks tab it now shows Global as the preferred network. So i started texting people and then calling all with success. Now im still on the edge network and this may not solve your issue but I remember seeing the work around I think it has to do with correcting the APN settings but there is always a way to get things done. Keep looking you will find it. Im just happy to have cell service again but Ill be looking for the thread in a day or so as well.
Forced into an AT&T phone. It worked for 4 days then stopped. Their tech support claims the tap wasn't compatible and they don't know why it worked
I had 2g for those 4 days
I'm always on wifi but noticed my data wasn't working so not an ideal switch but if you are in a bind it does work. I'm still running at&t network on this Verizon motherboard just fine
Sent from my SCH-I535 using XDA Premium 4 mobile app
I don't know what happened but all inbound calls on day 4 went direct to voicemail. I reset phone, flashed different ROM.... Nothing
I am having problems connecting to TotalWireless Mobile Data with my new Pixel 2. (I can make calls and get texts without problem - just no access to Mobile Data). I have been on the phone with Customer Service (with Google, TotalWireless and Verizon - which provides the service for TotalWireless) and nothing we have tried has helped (Factory Resets, new SIM, etc). We've even had 3 way conversations and no one can figure it out.
First, I am wondering if anyone else out there has successfully connected a new Pixel 2 to Total Wireless. One of the customer service reps thought perhaps the phone was "too new" to be supported on their network. If I know someone has succeeded, that would be helpful.
Second, the Verizon Customer Service guy said the problem is that I can't edit my APN Settings. When I go to "Settings / Network & Internet / Mobile Network / Access Point Names" I am given an error: "Access Point Name settings are not available for this user". Google confirmed there is no way to enable this option. It sounds like more recent versions of Android stopped allowing users to edit these values - instead they are automatically set by the carrier. The carrier said if I could enter "TRACFONE.VZWENTP" for Name and Access Point Value it would fix my issue.
I have debated trying to root the phone, but it sounds a bit too complicated for me. (I did try to enable some of the Developer Options on the phone, and I tried to Reset the APN values but nothing helped.). I know my SIM card is good because when I put it in my daughter's phone, her phone and Mobile Data worked fine.
The Google Pixel 2 allows Google Customer Service to do a screenshare on your phone (a new feature....and only if you give them access). They can't actually click on any buttons - you have to do that. That is a nice feature. But, they didn't find any way to get around this APN issue either.
Does anyone have any other suggestions for how to edit APN settings on the Google Pixel 2 without gaining ROOT access. While I am an engineer, the process does sound a bit too complicated and risky to try on a brand new (and expensive) phone.
Thanks.
Same for me. I use Tracfone with Verizion and I cannot add a new APN to the empty list as well.
You can't make a new one?
Sent from my Pixel 2 using Tapatalk
No. Verizon doesn't allow you to change APN.
Tidbits said:
You can't make a new one?
Sent from my Pixel 2 using Tapatalk
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nealllee said:
No. Verizon doesn't allow you to change APN.
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So no + to make a new one. That sucks.
Sent from my Pixel 2 using Tapatalk
---------- Post added at 09:23 AM ---------- Previous post was at 09:16 AM ----------
Google store or Verizon bought?
Blue color?
If Google and no
Try factory reset without the sim.
Go through setup
Go in and try and add a apn.
Then put in your sim.
Sent from my Pixel 2 using Tapatalk
Same exact issue for me. On phone with Total Wireless and they are just instructing me to change the APN settings which pop up as "Access Point Names are not available for this user." Phone/SMS working fine but mobile data is never going to get through without the proper APN. Looking online for some sort of profile setting that can be opened on the net that will set the APN to the correct settings without having to manually enter them (i've done that with iPhones in the past) but i don't have high hopes.
Sadly, this beautiful piece of hardware may soon be heading back to the google popup.
Same issue here. New Pixel 2 5-inch on Straight Talk Wireless - which uses Verizon towers. Says "Access point names are not available for this user" and I can't add an APN, edit an APN, see a list of APNs, etc. - only option in three-dot menu is to reset to defaults. I've factory reset the phone four times, checked the sim's placement, etc. Have been on phone and chat with both Google and Straight Talk for hours and they can't fix it. Latest is Google had me put phone into developer mode and create and submit a bug report. If they don't fix it soon I'm sending it back to Google. Ridiculous for Google's flagship, $800 phone to have such a fundamental problem.
Orangwutang said:
Same issue here. New Pixel 2 5-inch on Straight Talk Wireless - which uses Verizon towers. Says "Access point names are not available for this user" and I can't add an APN, edit an APN, see a list of APNs, etc. - only option in three-dot menu is to reset to defaults. I've factory reset the phone four times, checked the sim's placement, etc. Have been on phone and chat with both Google and Straight Talk for hours and they can't fix it. Latest is Google had me put phone into developer mode and create and submit a bug report. If they don't fix it soon I'm sending it back to Google. Ridiculous for Google's flagship, $800 phone to have such a fundamental problem.
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Did you buy the Blue or bought a Pixel intended for Verizon(popups also is Verizon)
If you did then I believe best to return it and get an unlocked one. Then the options would be different.
If one of you guys have an unlocked version. Try factory reset WITHOUT the sim in it and go through the setup process. Once that done try putting in the sim and restart the phone. Then see if you can switch the APN.
Sent from my Pixel 2 using Tapatalk
I had this problem activating on Straight Talk. I actually put a sim in from another Verizon MVNO and it added the APN for me. FWIW, it was Page Plus. I used to be on their plans before switching to Straight Talk. I kept the sim just in case I wanted to switch back some day. Just swapping sims made the APN for Verizon pop up with the wrong name. I changed the name to the correct one, then I was good to go.
lightningdude said:
I had this problem activating on Straight Talk. I actually put a sim in from another Verizon MVNO and it added the APN for me. FWIW, it was Page Plus. I used to be on their plans before switching to Straight Talk. I kept the sim just in case I wanted to switch back some day. Just swapping sims made the APN for Verizon pop up with the wrong name. I changed the name to the correct one, then I was good to go.
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Wow. this is super interesting. Will give it a shot. I can't wait for Page Plus to figure out why no one is sticking on their plans.
I bought the totally unlocked Pixel from the Google store. (Not the one that is pre-configured with Verizon as the carrier)
I did try several factory resets - with and without the SIM card. (These phones comes with some eSIM so do work without a SIM - unlike the new iPhones).
No matter which way I restarted, was never able to add an APN. This feature seems to be disabled in newer Android versions. And the "Reset" option (under three dots in APN menu) didn't change anything.
gesrowley said:
I bought the totally unlocked Pixel from the Google store. (Not the one that is pre-configured with Verizon as the carrier)
I did try several factory resets - with and without the SIM card. (These phones comes with some eSIM so do work without a SIM - unlike the new iPhones).
No matter which way I restarted, was never able to add an APN. This feature seems to be disabled in newer Android versions. And the "Reset" option (under three dots in APN menu) didn't change anything.
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Might need to put in a T-Mobile SIM or some other sim that'll let you modify the APN. The swap.
Sent from my Pixel 2 using Tapatalk
I got mine working. I took out the Straight Talk Wireless (Verizon) sim and put in an old, inactive sim from another network (Mobiphone from Vietnam - the only sim I had lying around). That allowed me to edit the APN settings, and I edited one of the Mobiphone settings so that the name and APN were both TRACFONE.VZWENTP, then saved it. Then swapped the Straight Talk Wireless (Verizon) sim back in and was still able to see the TRACFONE.VZWENTP APN. I selected that and my LTE mobile data immediately started working. What a pain in the ass. Still amazed that such a hokey workaround was required to get an $800+ flagship phone working, but at least it's working. Good luck!
I'm having the same issues, no mobile data or sms pics. Brand new unlocked google pixel 2 xl. Was with Net10 and tried 4 hours with their support and no love. Then switched to Total Wireless and no luck either and have spent 5 hours with their support people and 4 hours with google support and their both clueless. A factory reset of the phone did not help.
granitepeaker said:
I'm having the same issues, no mobile data or sms pics. Brand new unlocked google pixel 2 xl. Was with Net10 and tried 4 hours with their support and no love. Then switched to Total Wireless and no luck either and have spent 5 hours with their support people and 4 hours with google support and their both clueless. A factory reset of the phone did not help.
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The above mentioned trick work, thanks. First I tried my earlier Net10 sim and the APN settings weren't imported. Then I was able to find one of my older Straight Talk sim cards and the Pixel 2 imported its APN settings and then I was able to edit it to Total Wireless APN settings and put the TW sim back in and now I'm in business. Wonder if this is google's fault or the way TW and Net10 makes their sim cards. I suppose i'm satisfied for now, but good grief!
Interesting that using an old SIM card might help you edit APN settings...
Orangwutang said:
I got mine working. I took out the Straight Talk Wireless (Verizon) sim and put in an old, inactive sim from another network (Mobiphone from Vietnam - the only sim I had lying around). That allowed me to edit the APN settings, and I edited one of the Mobiphone settings so that the name and APN were both TRACFONE.VZWENTP, then saved it. Then swapped the Straight Talk Wireless (Verizon) sim back in and was still able to see the TRACFONE.VZWENTP APN. I selected that and my LTE mobile data immediately started working. What a pain in the ass. Still amazed that such a hokey workaround was required to get an $800+ flagship phone working, but at least it's working. Good luck!
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So interesting that entering an old SIM card worked! When talking to Google support, the woman said she too was seeing that the APN menu was disabled on the sample Pixel 2 she had in the support center. I got the impression from her that this was an Android 8.0.0 feature and NOT related to the carrier I had chosen. I saw another post in another thread about someone taking an old (larger) SIM card (from their old cell phone) and they cut it down to fit in the Pixel 2 phone (which is a smaller SIM) and that it worked. Perhaps I'll have to try that!
Thanks!
gesrowley said:
So interesting that entering an old SIM card worked! When talking to Google support, the woman said she too was seeing that the APN menu was disabled on the sample Pixel 2 she had in the support center. I got the impression from her that this was an Android 8.0.0 feature and NOT related to the carrier I had chosen. I saw another post in another thread about someone taking an old (larger) SIM card (from their old cell phone) and they cut it down to fit in the Pixel 2 phone (which is a smaller SIM) and that it worked. Perhaps I'll have to try that!
Thanks!
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Adding APN settings didn't work on the Pixel 1 either. Not sure if this is Google's fault or Total Wiress / Net10.
granitepeaker said:
The above mentioned trick work, thanks. First I tried my earlier Net10 sim and the APN settings weren't imported. Then I was able to find one of my older Straight Talk sim cards and the Pixel 2 imported its APN settings and then I was able to edit it to Total Wireless APN settings and put the TW sim back in and now I'm in business. Wonder if this is google's fault or the way TW and Net10 makes their sim cards. I suppose i'm satisfied for now, but good grief!
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The only old SIM card I have (from TMobile) is too big. Does anyone know if it will work if I just go in and buy an unactivated SIM card at the TMobile store (for 10$) and try it with that? Or will the phone not accept the SIM until it gets activated with that service? (I don't want TMobile - I want Total Wireless service). If I asked a friend to borrow their SIM card, would making the APN changes alter their SIM in any way they might not like?
gesrowley said:
The only old SIM card I have (from TMobile) is too big. Does anyone know if it will work if I just go in and buy an unactivated SIM card at the TMobile store (for 10$) and try it with that? Or will the phone not accept the SIM until it gets activated with that service? (I don't want TMobile - I want Total Wireless service). If I asked a friend to borrow their SIM card, would making the APN changes alter their SIM in any way they might not like?
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You can always ask a friend if they have T-Mobile. I believe it doesn't have to be active because if you try to do anything it routes you to T-Mobile portals.
Sent from my Pixel 2 using Tapatalk
Old T-Mobile card didn't help me
granitepeaker said:
The above mentioned trick work, thanks. First I tried my earlier Net10 sim and the APN settings weren't imported. Then I was able to find one of my older Straight Talk sim cards and the Pixel 2 imported its APN settings and then I was able to edit it to Total Wireless APN settings and put the TW sim back in and now I'm in business. Wonder if this is google's fault or the way TW and Net10 makes their sim cards. I suppose i'm satisfied for now, but good grief!
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Click to collapse
So, I took my old T-Mobile SIM card, cut it to the small nano size ( with exacto knife and nail file). The phone started up fine and now allowed me to add a new TW APN value and select it. But when I put my old TW card back in, mobile data still didnt work. And APN menu still didn't show any values to chose from.
Anyone else have any other suggestions?