3G data hangs - Nexus 5 Q&A, Help & Troubleshooting

Having a weird issue thats been persistent since I got the phone to be honest back in January, when I am using the phone 3g data will hang and all services that require internet will not work. And the 3g icon stays white and not brown so its not a connection issue, never happened on my s3 once and i have been with three for 3 years now. Texts also do not send when this happens. Anyone? All stock no root. Happens rarely but when it does it will not come back for about 10 minutes
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samkent6 said:
Having a weird issue thats been persistent since I got the phone to be honest back in January, when I am using the phone 3g data will hang and all services that require internet will not work. And the 3g icon stays white and not brown so its not a connection issue, never happened on my s3 once and i have been with three for 3 years now. Texts also do not send when this happens. Anyone? All stock no root. Happens rarely but when it does it will not come back for about 10 minutes
Sent from my GT-P5110 using xda app-developers app
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Just check restrict background data from data usage option under settings!
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Related

Can't regain signal without restarting

Completely stock phone... I never messed with it from day 1.
So here's the thing... everytime I take a subway and after the get out from underground the phone never regains the 4g data icons... the signals are there but it doesnt let me browse the web or use any apps that require a data signal.
Restarting the phone solves the problem...
But at work everytime I go to the basement and come out.. I completely lose the signal and do not automatically regain it once I'm out on the street... this made me miss many calls and incoming texts... I also switched my sum card 2 weeks ago for the newest 4g Sims... it helped for about 2 days.. but now same thing happens all over again..
Any tips?
sent from stock galaxy s 4G
Try toggling flight mode on then back off.
Sent from my SGH-T959V using xda premium
Did that... it rarely works... but either way... its not good when a phone can't regain a signal... because its in my jeans the whole time... and I get a lot of missed calls due to that... its horrible.
Does anyone else experience this problem with their galaxy s?
sent from stock galaxy s 4G
I gave it happen too. Annoying.
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If its completely stock I would call in the warranty.
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If you've always been using stock, then you should try your hand at flashing GB.
Try out some new modems too. It might solve your problem.

Any idea what's causing this

It's like my radio sleeps sometimes. This screen shot shows no data. Once I wake my phone data reconnects. I don't think this is caused by no signal.
Sent from my SCH-I535 using xda premium
Looks like you live in a so so signal area, the closer it is to green then the greater your signal is. I would think that's an issue with the towers in your area cuz as you know the signal fluctuates often even while sleep.
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Thanks. I don't understand why it shows no signal when there was signal. As soon as I woke the phone it reconnected to the tower. There's a delay when it switches from 4g, 3g and 1x....This long area of red was probably the phone stuck in the delay between switching? While trying to submit this post I just lost data in a strong 4G area..... I don't get it.
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How often within a day/week does this occur? That's still odd behavior that you lose signal or notice signal degradation while sleeping.
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This happens once or twice per day. Seems to happen in areas with less than great signal, that's why I think it is maybe getting stuck in the transition between 3g and 1x. No idea why it stays stuck once I move to an area with better signal.... Seems like the radio is sleeping until I wake the device.
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It happened to me before. Try to go to flight/airplane mode and back. It should reset everything. I also sometimes press and hold the home button , then remove all applications and go to ram memory and clear it.
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That does work but we should not have to do that in the first place. Hopefully a update will fix the data problems.
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Ryno77 said:
This happens once or twice per day. Seems to happen in areas with less than great signal, that's why I think it is maybe getting stuck in the transition between 3g and 1x. No idea why it stays stuck once I move to an area with better signal.... Seems like the radio is sleeping until I wake the device.
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Are you stock? if no, what ROM are you running? Are you rooted? what apps are installed.
If you have CWM recovery, i would try to wipe cache and reboot, see if it helps at all?? if you don't have much installed, i would say do a full system restore...
one other thing, are you losing data, ie; not getting text and or phone calls? Also, check to see if you have any battery savers checked. Might be just a method of saving battery by shutting off data until it is needed.
EpicMangina said:
Are you stock? if no, what ROM are you running? Are you rooted? what apps are installed.
If you have CWM recovery, i would try to wipe cache and reboot, see if it helps at all?? if you don't have much installed, i would say do a full system restore...
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I am on stock not even rooted. Phone is a week and a half old.... I am willing to wipe data if you think it would help.
goldsmitht said:
one other thing, are you losing data, ie; not getting text and or phone calls? Also, check to see if you have any battery savers checked. Might be just a method of saving battery by shutting off data until it is needed.
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As far as I know I am not missing phone calls or texts. Power saver is turned off. I am basically running the phone the way it came brand new (not many apps, no root, no unlock.... Yet).
Thanks for the replies. Any chance a factory reset would help? My mute/vibrate functions in settings do not mute the phone either... Still get audible notifications and phone rings like normal. Unrelated to the data issue but still weird for a new stock phone.
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I'm not going to lie. I don't know if it will help or not. But if you are stock and got nothing to lose it would give it a shot. Can't hurt? Also, as others have said, it sounds ds like it could be because of signal strength. A lot of variables though.
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Data wipe did not fix the mute problem. I am very annoyed. Will see how my radio acts today after the wipe.
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Just found a post on Verizon's forum regarding this problem. Apparently I was right when I said there was a issue when switching from 4g/3g/1x.
51. Re: Galaxy S3 Worst Cell Service Of Any Phone EVER!
Wildman CommunityLeader
Wildman Aug 18, 2012 3:43 PM (in response to BigClyde)
Now before I say this I want to make it clear that I am not representing Verizon or Samsung in any way with this post, I am just updating the users on what I have identified from the test of my device on this reported issue.... So with that said you can take this accordingly..
Ok everyone about the reported connection issues reported, I recently have been able to duplicate the signaling issue reported on my S3 and it appears to be miner for me at the moment but I can say that it is present.. I recently attempted to isolate the bug and I learned that when I placed it in my test rig to monitor the device in the weakest area in my house the software would temporarily powers down the radio for a few seconds that causes the device to loose all connections (Wifi, Bluetooth, 4G and some times also the network connection), this only happens in a weak connection area and it does appear it could be a software related bug with how the radio drivers handles switching the connection from one connection to another.
From the test results this does not appear to be a hardware issue but I do agree that this could be a pain for a user on the border of a 3G and 4G connection because any connection change causes a crash or radio and force restart.
I have reported this to CS and it appears to be a situation that is being looked into and a solution is possibly in the works... Eventho this isnt a major issue for me at this time, I hope to see a update to address this soon.
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Ryno77 said:
It's like my radio sleeps sometimes. This screen shot shows no data. Once I wake my phone data reconnects. I don't think this is caused by no signal.
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check any settings you may have done in the "Profiles" option? is that on a option in settings on the stock rom, lol, cant really remember
What a joke. This really irritates me.
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This is frustrating. I have lost signal now two times and needed a reboot to get it back. When I did, I was not only losing data, but phone also. I would get this barrage of texts and missed calls.
I am rooted and unlocked, so there in itself could lie a problem, but it comes without warning and the phone appears to be working. Would the SIM card really effect that?
Sent from my rooted SIII

Signal dropping then coming back

I'm on T-Mobile here in the US. Not sure if anyone else is having issues. I've had my phone since the 6th. Up until yesterday it's all been perfect. Now every now and then the service just drops to "no service" followed by "emergency calls only" then finally comes back to normal. When I have signal, it's good. 4-5 bars. The drops are random. I'm stock + root.
Anyone else having problems?
Same thing is happening with Rogers
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Hmmm... I have tried a couple ROMs but none lasted long enough without bugs to notice. I also flashed the stock image again just to be sure and it's still there.
There's an ongoing thread already on XDA:
http://forum.xda-developers.com/showthread.php?t=2525583
Also, there is a thread where a rep from Google, Paul, has acknowledged the issue. Please post your issues there for them to track/investigate:
https://productforums.google.com/forum/m/#!msg/nexus/T5ey4dttBOA/v9OaGzPxESwJ
Unlocked, stock rooted, stock kernal, and I'm having the same issues. Very slow when switching from lte to 3g and back to lte, sometimes it doesn't switch back to lte. Also the loss of signal. I though if factory reset back to stock but I guess that's not the issue.
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Same very erratic here in at&t lte
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I don't think it's the networks, I think it's the hardware
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dicecuber said:
I don't think it's the networks, I think it's the hardware
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According to this link:
https://productforums.google.com/forum/m/#!msg/nexus/T5ey4dttBOA/-DgsOajavnsJ
It's a software issue.. I am getting the same thing on Rogers. I only get it after a call or when sending SMS. Frustrating issue, to put it mildly
I switched to bricked kernel my connections have been solid. Later I also switched to the Cataclysm ROM and so far so good.
I think it is a software issue.

N5 and LTE + Voice

Does anyone else have an issue where the LTE signal is not reestablished after a phone call? I have to reboot my phone to get the LTE signal back, otherwise it remains on HSPA+. I am in an area with full LTE signal (all bars). This is driving me crazy...
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t4t3r said:
Does anyone else have an issue where the LTE signal is not reestablished after a phone call? I have to reboot my phone to get the LTE signal back, otherwise it remains on HSPA+. I am in an area with full LTE signal (all bars). This is driving me crazy...
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Carrier is?
Sorry...AT&T
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t4t3r said:
Sorry...AT&T
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When a call gets routed through it uses the HSPA+ or HSPA or EDGE network to handle calls currently LTE does not do this so it may take awhile to reestablish your connection thou lte again
It NEVER reestablishes the connection though, stays on H.
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t4t3r said:
It NEVER reestablishes the connection though, stays on H.
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I have no idea then, after about 30 seconds on T-Mobile the LTE returns again after being on H
t4t3r said:
It NEVER reestablishes the connection though, stays on H.
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How long is NEVER? 10mins or 3hrs or what?
markdapimp said:
I have no idea then, after about 30 seconds on T-Mobile the LTE returns again after being on H
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Hours, days, etc. unless I reboot the phone.
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t4t3r said:
Hours, days, etc. unless I reboot the phone.
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Have you just tried throwing it in airplane mode for a second to kill the radio and see if it pulls and LTE connection after? I'm on AT&T and every once in awhile I'll have to do that when switching between cell towers while driving.
hmmm... that's strange, you shouldn't have to do anything. mine goes on H during the call, as soon as end the call it immediately (about a second) switches back to LTE. I'm not rooted or anything. everything is stock.
not sure if this will help but try doing factory reset and clear cache and such?
it would be easier if you gave us more details.
Custom ROM? kernel? rooted?
Everything is completely stock, never rooted etc. Seems to be slightly improved today. It has actually come back into LTE a couple times without rebooting. I've also tried the airplane trick a couple times and that has worked on occasion as well. Still hit or miss so I may just RMA it. Appreciate everyone's help!
Sent from my Nexus 5 using xda app-developers app
Don't mean to necro this thread, but just looking for some additional input.
RMAd my device and the new one exhibits the same behavior which leads me to believe it's the network in my area. Anyone ever experience the same thing especially in area with new LTE?
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Data keeps stalling

Hello, I have searched around but I haven't found anyone reporting this particular issue nor one similar enough to troubleshoot on my own based on those solutions.
I recently began noticing that I was experiencing an issue where data LTE/hspa appears connected, but no information is transmitted. If I put airplane mode off and then back on, data reconnects and all is fine until it happens again. This is occurring multiple times per day.
I am running cataclysm ROM with Franco #40 right now.
Any help would be much appreciated.
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are you undervolted?
I did not attempt to undervolt so unless Franco is doing that automatically, which I am inclined to believe it is not, I do not believe so.
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dwhogan said:
I did not attempt to undervolt so unless Franco is doing that automatically, which I am inclined to believe it is not, I do not believe so.
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hes not.
any issues with your provider?
Not that I am aware of, it's T mobile but I typically have very good-excellent LTE coverage.
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dwhogan said:
Not that I am aware of, it's T mobile but I typically have very good-excellent LTE coverage.
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I've seen it happen on occasion. The only thing I would suggest is trying stock to see if you can reproduce.
dwhogan said:
Not that I am aware of, it's T mobile but I typically have very good-excellent LTE coverage.
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i have tmobile as well, and had that happening to me several weeks ago. it started happening suddenly, was like that for several weeks, and stopped happening just as sudden. i think it might be an issue with tmo, or something that they are doing. anyways, putting it in airplane mode then back always fixed it for me when it did happen.
Good to know. I will call them if it continues.
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Also with t mobile and had this issue suddenly start about two weeks ago. Very annoying. I do the airplane mode trick to get it working. Where are you located? I'm in Sacramento, ca
Is it similar to this - http://forum.xda-developers.com/showthread.php?t=2708814
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jaimeletelierhay said:
Is it similar to this - http://forum.xda-developers.com/showthread.php?t=2708814
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no.
bars dont turn orange, and a connection is shown. data just stops flowing. turning on airplane mode then back fixes it every time.
Same thing
I am on Metro PCS (t-mobile) and have the same issue as others. Weird thing is I only noticed after activating a replacement Nexus 5 I just received. Can't say I remember seeing this so frequently on the original (wasn't paying as close of attention though).
Probably just something up with t-mobile. Might try reflashing the radios. My original Nexus 5 updated via OTAs where as the replacement came with the 4.4.2 stock image pre installed.

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