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As you know, you can setup Google Mail as an "Exchange" account in Android and iPhone devices (Google also have a "Help" page on this). The benefit is that you get "push" emails. In the Thunderbolt, you can do so using the HTC Mail application.
I can set this up easily and it works for the initial syncing. However, afterwards, I'll see the following happens:
1) The sync icon keep showing up 90% of the time I have been using the phone. Something is going on that causes it to keep syncing and (for sure) drains battery.
2). Half the time, I'll get error "Exchange Synchronization error.." or something like that. Now the sync icon will have an exclamation mark on it.
Interestingly, this does NOT happen to my work email, which is a true Exchange email solution.
Additionally, this sync error did not happen when I had my iPhone 3GS and iPhone 4. They're both just chugging along just fine.
So it seems the problem is with Thunderbolt, but I am not sure. Anyone have this kind of problem?
I've had this same issue. Would really like to have all my messages available in one place but found exchange gmail to be unusable.
Logging into this site via my device and signing in fixed the credential issue.
Even with the error I was still getting my e-mail's it was just annoying.
https://www.google.com/accounts/DisplayUnlockCaptcha
Hi!
I just got a new Samsung Galaxy Skyrocket and have seen great battery life until I added my exchange 2010 / activesync email account to the phone, at which point the battery gets hot and drains very rapidly. I have seen some people comment that there is a fix if the phone is rooted, but are there any fixes for non-rooted phones? or Email programs besides the native email application that work with activesync? K9 only works with older versions of MS exchange.
Thanks!
Maybe due to push settings or the timed intervals in checking for new mail? I set mine to about 4 hours at a time. If they check constantly or every 30 mins, my battery will drain also. I do 4 hours, but you can always check emails manually, which I usually do.
I have it set to push my email. If I can't get this to work without only getting email when I manually check it, I will be forced to chose another phone since the ability to get push email was a breakthrough more than 5 years ago.
As an FYI, I spoke to samsung customer support (incredibly rude I might add), and was told that the device was not tested with Exchange 2010, and the only solution they had was factory reset (doesn't work) or sending the phone to them for a few days but they may not be able to fix it anyway.
Dont send to Samsung, they can't do anything with it. It'll just waste your time. I've currently got about 7 emails going through the native email application. I have it automatically check every 4 hours. I understand its not "push", but it's "push enough" for me. I only have 1 set for push (via gmail), but having the rest will be alerting me all day long. I dont want to be interrupted and have all my battery drain. 1 push is fine with me, not much battery drainage.
Yes, I didn't think sending it to samsung would be useful, especially since the guy could only tell me to restart my phone and that "there was no setting for don't overheat." I have 3 emails in K9 which works great, but K9 doesn't support exchange 2010 either which is why I had to set it up in the native mail app. The issue is that if there was one email I really would want to be pushed, it is my work email and not the 3 personal emails in K9 which I could check manually if I had to. I am finding K9 to be pretty amazing in terms of limited battery usage as an FYI.
jenn0123 said:
...The issue is that if there was one email I really would want to be pushed, it is my work email...
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Click to collapse
Have you tried setting that email up as a POP mail and have it sync every like 10 minutes or so? May just save some extra juice.
No can do. Apparently our exchange server can't be set up for POP (or so I was told).
I use push extensively with Exchange 2010 and have not had any problems. So I know it does work correctly. You could try going to the AT&T store to have yours replaced (the battery heating up for any reason when you're stock should be a sufficient reason). The only other possibility that comes to mind right away is data encryption. Do you have that turned on in your mailbox settings?
Data encryption is off. Any chance you can PM me with your settings and I can see if there's anything noticeably different in mine?
I can return to AT&T and exchange for a new one, but I had tried out the SGII prior to the Skyrocket and had some of the same heating up and battery drain (although not as badly) so I'm thinking it's probably a setting somewhere.
jenn0123 said:
Data encryption is off. Any chance you can PM me with your settings and I can see if there's anything noticeably different in mine?
I can return to AT&T and exchange for a new one, but I had tried out the SGII prior to the Skyrocket and had some of the same heating up and battery drain (although not as badly) so I'm thinking it's probably a setting somewhere.
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Click to collapse
Sure. Pm on the way...
Did your problem ever get resolved? I bought a Skyrocket last month and had the same exact problem with the battery getting hot and draining fast with ActiveSync on. It drained less quickly, but still 10-15% an hour, with active sync off. It was so bad I shipped the phone back after 3 days.
I'm thinking about trying again with a new Skyrocket, but I don't want to buy the phone unless I can get my work e-mail to push without killing the battery by lunch.
What worked for you (or did you have to ship it back too)?
Thanks!
Well, sort of. I have been using Enhanced Email instead of the mail that comes on the phone and it works great. I got tired of the native mail being fine and then not, so it was worth the $5 I paid for EE. I think I got a deal on Amazon apps at some point.
I have two problems since I did a manual upgrade to my I9020T from 2.3.6 to 4.0.4
Exchange Emails - I am using the stock email app. I found that every few hours, the exchange data gets refreshed and all mails gets deleted from handset. Then it will immediately start downloading all mails again from the beginning. This is causing huge data usage and battery drain. I have tried deleting all email accounts, delete call cache in recovery menu and re-creating exchange account again. Still problem persists. When ever the email app starts a refresh, first it will show "No Messages" and then it will again download all emails.
Calendar: Recurring meeting in calendars do not sync with my handset. Other meeting sync without any issues.
Has any body faced such a problem?
I've experienced the same problem with the email client the and the sync.
I had to delete the exchange account from the phone because it ate the battery in 3-4 hours.
You can try deleting data under Settings | Apps | all for calendar, calendar storage, email and exchange services.
Also, I've a lot of issues being resolved by doing a factory reset after updrading to ICS 4.0.4 (just make sure you backup your info).
Factory reset is the last thing I want to do. I have more than 50 games installed and other apps are also installed. I will need to download all of them again if I do a factory re-set. But if there is no solution, I will have to do it any ways. Would a factory re-set delete data from the additional storage on the phone?
Alternatively I have configured touchdown for emails and it works fine. But it does not sync calendar at all. Under accounts and settings, when I open touchdown I do not even see the calendar sync option. Not sure if this is a compatibility issue with ICS.
I finally did a factory reset of the phone and have configured exchange email. Everything seems to be fine. No refresh - delete of emails and recurring meeting sync is too working fine.
Nice!! Good thing is working now!
The problem has come back. I don't think I can do a factory reset every 2-3 weeks. This must be a bug in the stock email client. What is the best alternative email app that I can use? Let me know if you know anything.
I think there is no other solution to this issue unless Google fixes this and I see a remote chance. Untill I am ready to throw this and buy a new phone, I want to get an alternate solution.
I'm on the SGS2, and also on 4.0.4.
My issue is similar, but not quite like yours.
I have some recurring meetings that do sync. I'm just not getting anything new to sync.
Maybe an update will fix it.
Anyway, just wanted to let you know that you're not alone, and that it's not limited to your phone.
-Defiant
Seems to be a common problem - I've also got exactly the same problem on my Desire with 4.0.4
I had issues with stock client and an exchange account too, honestly, after so much researching, i just got Enhanced Email from the market, works so much better
I tried Touchdown as a replacement. It worked fine for 2 weeks. And now, similar problems are back with Touchdown as well. It is now happening at least once a day. All mails get deleted, and downloaded again. The only difference is that Touchdown downloads mails faster than the stock email.
So, I believe the problem lies with ICS 4.0.4 and how it handles Exchange services. I am not sure if google is even ready to recognize this problem. I had posted this issue in google forums, and no one from google have answered anything.
anshumandash said:
I tried Touchdown as a replacement. It worked fine for 2 weeks. And now, similar problems are back with Touchdown as well. It is now happening at least once a day. All mails get deleted, and downloaded again. The only difference is that Touchdown downloads mails faster than the stock email.
So, I believe the problem lies with ICS 4.0.4 and how it handles Exchange services. I am not sure if google is even ready to recognize this problem. I had posted this issue in google forums, and no one from google have answered anything.
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I'm assuming this works OK on gingerbread? If not could be a problem with the exchange server
Sent from my Nexus S using Tapatalk 2
bringonblink said:
I'm assuming this works OK on gingerbread? If not could be a problem with the exchange server
Sent from my Nexus S using Tapatalk 2
Click to expand...
Click to collapse
While I have not tested this exchange server when my Nexus S was running gingerbread, there are others in the company who are connecting to the same exchange server from their gingerbread phones without any problem.
So I am assuming this works on gingerbread. Is there any setting that need to be looked at the exchange server when the connection is from a ICS phone? Just trying to think differently.
Hi,
Just wondering if there's been any updates on this?
Same problems on my Desire HD running IceColdSandwich 8.6.1... with emails syncing ok, but no exchange calendar sync...
...weird in that no error messages comes up when i press directly to sync calendar, but yet no data coming through.
Like I said though, emails and even contacts are coming through to the device ok.
geejay008 said:
Hi,
Just wondering if there's been any updates on this?
Same problems on my Desire HD running IceColdSandwich 8.6.1... with emails syncing ok, but no exchange calendar sync...
...weird in that no error messages comes up when i press directly to sync calendar, but yet no data coming through.
Like I said though, emails and even contacts are coming through to the device ok.
Click to expand...
Click to collapse
My problem got resolved by doing factor reset & flashing Google factory images as I was on stock ROM. You can try format of /system in cwm recovery and flashback the ROM. This could be a corruption in Exchange connected. You should take complete backup though.
Alternatively you can try using another email client and see if calendar syncs. There are many in play store.
Right now I am on a custom JB ROM and every thing is fine.
Sent from my Nexus S
I had this problem since I had to reconfigure exchange after out server was migrated. I disabled the calendar sync and the issue did not reappear. Not sure if that is related or just a coincidence.
Almost every message I get with the built in email app using Microsoft ActiveSync with my office Exchange server comes 5-10 minutes after the message's time-stamp. Coming from the iPhone 4S & Galaxy Nexus where every message was delivered within seconds, this is becoming a major concern. The GMail app is better (though not perfect) as messages usually arrive within a minute. I tried playing with the settings in the Email app and made sure that push was activated for both peak and off peak hours but the issues remains. Does anyone else have these issues and if so, is there any way to fix it? Thanks in advance.
NextNexus said:
Almost every message I get with the built in email app using Microsoft ActiveSync with my office Exchange server comes 5-10 minutes after the message's time-stamp. Coming from the iPhone 4S & Galaxy Nexus where every message was delivered within seconds, this is becoming a major concern. The GMail app is better (though not perfect) as messages usually arrive within a minute. I tried playing with the settings in the Email app and made sure that push was activated for both peak and off peak hours but the issues remains. Does anyone else have these issues and if so, is there any way to fix it? Thanks in advance.
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Click to collapse
I've struggled to fix this as well. The only advice i've gotten was to try a 3rd party app. I still have my e-mail setup on my old iPhone and my iPad, both get the e-mails pushed within a second of each other. My HOX can vary between 5-45 mins before it gets delivered. I have several exchange e-mails, all of them exhibit the same thing. I have a similar experience on my HP tablet that is running CM9. Judging by the number of threads that have complained about this, it seems that iOS simply handles Activesync better than Android. I'm still enjoying everything else about the HOX.
ergela said:
I've struggled to fix this as well. The only advice i've gotten was to try a 3rd party app. I still have my e-mail setup on my old iPhone and my iPad, both get the e-mails pushed within a second of each other. My HOX can vary between 5-45 mins before it gets delivered. I have several exchange e-mails, all of them exhibit the same thing. I have a similar experience on my HP tablet that is running CM9. Judging by the number of threads that have complained about this, it seems that iOS simply handles Activesync better than Android. I'm still enjoying everything else about the HOX.
Click to expand...
Click to collapse
Can't be an Android thing being as my Galaxy Nexus was just as good as, if not better than, my iPhone.
NextNexus said:
Can't be an Android thing being as my Galaxy Nexus was just as good as, if not better than, my iPhone.
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Click to collapse
I really hope so, hopefully a fix can be found soon.
there is nothing to fix, it's a feature called SmartSync.
Go to Email setting, sync schedule change it Push, default is SmartSync.
More frequent you open email app, the more frequent the sync.
Check your sync settings. HTC uses a couple different things with Sync to improve battery life. One of them is peak hours. It'll push during "peak hours" and then switch to every 2 hours outside of them. They also have a smart-sync setting that I believe will sync more frequently in relation to how often you open and close the actual Mail app.
Check those settings first.
Thanks, i double checked everything and both peak and off peak are both set to Push. The phone isn't throwing any errors nor is exchange management console. I'll see how it performs today and give an update. So far this morning it has been pushing pretty consistently.
As I said in my OP, both peak and off-peak are set to push and NOT smartsync. That's not the issue.
I've gotten it to recieve @ about 5 minutes but that's as good as it gets for now...
side note I've gotten some really good LTE numbers in ATL... 42mbps
Go and get Touchdown in the market.
Problem solved.
I had to disable the Gmail app completely for my Gmail account to work with Microsoft exchange through the email app.
It was giving me errors with my syncing but I had to use google due to the play store etc.
Sent from my HTC One X using Tapatalk 2
Yeah I'm having problems with my gmail account as well. When I check to see if its synced it shows a red circle and apparently the sync isn't working so it's not just about push email its the syncing to google account. Not sure what the problem is. Im thinking it has something to do with the WiFi connection. It might break and its causing interruption in the sync
Sent from my HTC One X using XDA
I'm going to try leaving it on LTE for a little while...I have a feeling it might be an issue with the Wifi connection when the screen is off.
I'm experiencing a delay, as well. It's almost like Smartsync is still on even when it's off. My delays have been in the realm of a minute in most cases, but it's frustrating to hear new e-mails come in on my iPad and other phones and have this one get them last. It's such a great phone and this is such an important feature.
Quick update...If you go to your advanced wifi settings there is an option for Best Wifi Performance that is off by default. Since I enabled that, my push notifications seem to be coming in more quickly. I need to give it some more time to know for sure but so far so good!
karan1203 said:
Yeah I'm having problems with my gmail account as well. When I check to see if its synced it shows a red circle and apparently the sync isn't working so it's not just about push email its the syncing to google account. Not sure what the problem is. Im thinking it has something to do with the WiFi connection. It might break and its causing interruption in the sync
Sent from my HTC One X using XDA
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Click to collapse
This is what I did. So far, it's working 100%.
Please know, this will only work if you DON'T use the Gmail app.
1. Factory wiped the phone. Once started up, do not add your Google account yet.
2. Go into Settings and Apps and disable all your bloatware while you're here and make sure you disable the Gmail app. When you get out of it, it'll reload Sense. After this, go ahead and reboot your phone to be safe.
3. Now go ahead and go to Settings and Accounts and add your Google account. With Gmail disabled, it will not sync your email. Your choice if you want to sync Contacts.
4. Next, setup your Gmail via Microsoft Exchange via server method. Email and Username is your full email address. Leave Domain blank. The server address is m.google.com
5. When finished, set it up Push Email and not Smart Sync. If you did not sync your Contacts via Google, you can do it here also. Same with Calendar and Tasks.
Done!
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Click to collapse
With this method, I haven't had any issues...YET
NextNexus said:
Quick update...If you go to your advanced wifi settings there is an option for Best Wifi Performance that is off by default. Since I enabled that, my push notifications seem to be coming in more quickly. I need to give it some more time to know for sure but so far so good!
Click to expand...
Click to collapse
I think you might actually be onto something. So far, I have been getting e-mails pretty consistently after modifying this setting. It will be interesting to see how much it impacts battery life.
Anyone try K-9 Mail? I've been using that for a long time through several Android devices, push mail always works perfectly.
BoostedSR20 said:
Anyone try K-9 Mail? I've been using that for a long time through several Android devices, push mail always works perfectly.
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Click to collapse
K-9 is not working for me, but Gmail is. haven't tried changing anything yet, just hopped on to see.
Really need some reliable push email. Might ditch K-9 and see if the native client works, but k-9 worked so great on the SGS2, I went to it straight away.
I'm also having push problems using the native gmail app. I posted in the other thread so won't repeat here but just wanted to check in in case somebody from HTC or att is reading these threads.
Sent from my HTC One X using XDA
A few weeks ago, my battery life suddenly dropped in half. Previously, my phone could make it through the work day, but suddenly, it was dead in just a few hours after each time I charged it. And I could feel it getting almost painfully hot in my pocket.
I searched all over the web (including here) but found no one who had solved the same problem.
I tried some battery monitor apps (e.g., 'Watchdog'), but got no alarms. I tried 'BetterBatteryStats,' but trying to figure out the difference between 'Kernal Wakelocks' and 'Partial Wakelocks' seemed more like a science project than a troubleshooting step. I need this phone for work after all.
I did notice K-9 Mail show up a few times on the stock Android 'Setting-Battery' screen, but at first I thought nothing of it, since I'd been using K-9 for months with no problems, and it didn't show the kind of excessive drain that I was seeing.
But just on a hunch, I turned synchronization off in the K-9 Mail app. Viola! That was it. No more hot phone; no more dead battery. More searches specific to K-9 yielded only tips on how to make and read logs.
So I enabled logging in K-9 and turned synchronization back on. I am not allowed to post links here (because we are all presumed guilty until proven innocent), but you can search for instructions on K-9 Mail Logging (I found them on 'github.'). After an hour or so (I probably didn't need to wait this long.), I viewed the log in the 'aLogCat' Andriod app. Then, the problem became obvious. Several times per second, K-9 was trying to sync my 'Drafts' folder in my IMAP e-mail account and failing with an error - something about UIDs not matching (whatever those are). This activity was probably keeping the processor awake and running at full speed at all times. Since I don't care about synchronizing my 'Drafts' folder, I made it a '2nd class' folder to stop it from synchronizing.
Problem solved (or at least masked)!
I am not sure why the problem occurred to begin with (maybe the ICS update, a K-9 update, a change on the server side, or just another unexplained random Android behavior), nor its root cause, but it irritates the heck out of me that the Android OS has so little ability to manage (or even to indicate) a rogue app.
I'm hesitant to spend more time troubleshooting it further, but I thought I'd share this experience in case someone else comes across it.
Bob G said:
A few weeks ago, my battery life suddenly dropped in half. Previously, my phone could make it through the work day, but suddenly, it was dead in just a few hours after each time I charged it. And I could feel it getting almost painfully hot in my pocket.
I searched all over the web (including here) but found no one who had solved the same problem.
I tried some battery monitor apps (e.g., 'Watchdog'), but got no alarms. I tried 'BetterBatteryStats,' but trying to figure out the difference between 'Kernal Wakelocks' and 'Partial Wakelocks' seemed more like a science project than a troubleshooting step. I need this phone for work after all.
I did notice K-9 Mail show up a few times on the stock Android 'Setting-Battery' screen, but at first I thought nothing of it, since I'd been using K-9 for months with no problems, and it didn't show the kind of excessive drain that I was seeing.
But just on a hunch, I turned synchronization off in the K-9 Mail app. Viola! That was it. No more hot phone; no more dead battery. More searches specific to K-9 yielded only tips on how to make and read logs.
So I enabled logging in K-9 and turned synchronization back on. I am not allowed to post links here (because we are all presumed guilty until proven innocent), but you can search for instructions on K-9 Mail Logging (I found them on 'github.'). After an hour or so (I probably didn't need to wait this long.), I viewed the log in the 'aLogCat' Andriod app. Then, the problem became obvious. Several times per second, K-9 was trying to sync my 'Drafts' folder in my IMAP e-mail account and failing with an error - something about UIDs not matching (whatever those are). This activity was probably keeping the processor awake and running at full speed at all times. Since I don't care about synchronizing my 'Drafts' folder, I made it a '2nd class' folder to stop it from synchronizing.
Problem solved (or at least masked)!
I am not sure why the problem occurred to begin with (maybe the ICS update, a K-9 update, a change on the server side, or just another unexplained random Android behavior), nor its root cause, but it irritates the heck out of me that the Android OS has so little ability to manage (or even to indicate) a rogue app.
I'm hesitant to spend more time troubleshooting it further, but I thought I'd share this experience in case someone else comes across it.
Click to expand...
Click to collapse
I don't have this issue, but got to appreciate your effort for writing down this elaborate account of how you resolved it. :good:
Now I am having the same issue with my new Samsung Galaxy S4. I should notify the K-9 developers ...
Don't worry for km in s4...had same issue....it's battery problem...I had to buy a new battery as Samsung acknowledged made in China battery that initially came were defective..now they are providing made in Malaysia battery...The whole net is flooded with this problem of battery getting swollen and unexpected shutdowns...just check the battery for swelling to be on the safe side.
Sent from my GT-I9500 using xda app-developers app