[Q] Touch screen stops responding must reboot to fix - Nexus 5 Q&A, Help & Troubleshooting

Recently two n5 we have in the family started doing the same thing,
touch screen is not responsive (buttons do work) and the device must be
rebooted holding the power button to get it working again.
Quite annoying since it happens couple times every day.
Searched around but didn't find any reports.
Both phones stock, rooted, gravity box and touch control installed.
Any ideas?
Thanks

I'm going to take a wild guess here, But try uninstalling touch control and see if the problem occurs again. touch control has no issues on my phone btw.

zubsz said:
I'm going to take a wild guess here, But try uninstalling touch control and see if the problem occurs again. touch control has no issues on my phone btw.
Click to expand...
Click to collapse
Thanks for reply!
What kernel are you using with touch control (Franco 33)?
It was working perfect for us with Franco till about rev 29, after that we got problems with graphic errors on the display once in the while, relished stock offered from touch control installation, and now this problem for change.

lifeisfun said:
Thanks for reply!
What kernel are you using with touch control (Franco 33)?
It was working perfect for us with Franco till about rev 29, after that we got problems with graphic errors on the display once in the while, relished stock offered from touch control installation, and now this problem for change.
Click to expand...
Click to collapse
Yes i'm using franco r33, I reverted to from r34 due to otg issues that I need to get around to sorting out. Hope things go well for you.

zubsz said:
Yes i'm using franco r33, I reverted to from r34 due to otg issues that I need to get around to sorting out. Hope things go well for you.
Click to expand...
Click to collapse
Thanks, will try 33 as well on one of them ?

Just had to be send mine back for same problem, only turning it off didn't fix my problem. Not rooted

Hmm...this just started happening to be as week this week. Happened twice today. I'm running the stock ROM & kernel.
I wonder if an update to some app is causing this.
Sent from my Nexus 5 using Tapatalk

Installed FC 33, the touch screen problem is not there anymore but the graphic distortion is back.
It happens once in the while and looks like poor TV signal for second or two.

chrisnewton said:
Just had to be send mine back for same problem, only turning it off didn't fix my problem. Not rooted
Click to expand...
Click to collapse
Meaning when you rebooted it did not fix it?

lifeisfun said:
Meaning when you rebooted it did not fix it?
Click to expand...
Click to collapse
Correct mate

chrisnewton said:
Correct mate
Click to expand...
Click to collapse
Oh OK, if I reboot it's working fine and since 2 devices have the same problem using same set up, it shouldn't be hw problem.

Well mine has gone back.. Sounds like a different problem.

Related

Led notification light issues

Hi all
Just got my 2nd nexus 5, first one went back for touch screen issues. Got 2nd one and this has problem too.
If someone sends me a text the pulse notification light pulses once and that's it. No repeat. However after that if someone sends me a text it works as it should, ie repeats every 10 seconds.
Seems very random as to when it works properly. Anyone else have this issue?
Thanks all
Chris
chrisnewton said:
Hi all
Just got my 2nd nexus 5, first one went back for touch screen issues. Got 2nd one and this has problem too.
If someone sends me a text the pulse notification light pulses once and that's it. No repeat. However after that if someone sends me a text it works as it should, ie repeats every 10 seconds.
Seems very random as to when it works properly. Anyone else have this issue?
Thanks all
Chris
Click to expand...
Click to collapse
Yes, people have this problem on stock rom.. It appears randomly though and not as often as you're getting. A restart fixes it... Are you using Light Flow or any app to control the LED??
No will light flow solve this?
Sent from my Nexus 5 using Tapatalk
chrisnewton said:
No will light flow solve this?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
May be, May be not. Even light flow has some random problems with LED notifications... For some people it works flawlessly, for some it doesn't... Only way is to try it out...
vin4yak said:
May be, May be not. Even light flow has some random problems with LED notifications... For some people it works flawlessly, for some it doesn't... Only way is to try it out...
Click to expand...
Click to collapse
Trying it now seems to work ok. Strange that my last nexus didn't suffer this problem. Wounder if Google are aware of this issue?
Also on a side note not sure if it's related but I'm sure my first nexus 5 did a software update when I first took it out of the box, my new one did not do that.
chrisnewton said:
Trying it now seems to work ok. Strange that my last nexus didn't suffer this problem. Wounder if Google are aware of this issue?
Also on a side note not sure if it's related but I'm sure my first nexus 5 did a software update when I first took it out of the box, my new one did not do that.
Click to expand...
Click to collapse
Yes, I think they are aware of it... I remember reading it somewhere around XDA about it.. Can't find a link to it though.. I guess we will just have to wait for the update and see... FYI, a reboot fixes the issue temporarily..
It didn't update because the ones which were manufactured in January came with 4.4.2 Out of the box which is the latest update!
vin4yak said:
Yes, I think they are aware of it... I remember reading it somewhere around XDA about it.. Can't find a link to it though.. I guess we will just have to wait for the update and see... FYI, a reboot fixes the issue temporarily..
It didn't update because the ones which were manufactured in January came with 4.4.2 Out of the box which is the latest update!
Click to expand...
Click to collapse
Thanks for your reply mate, for me when I reboot the first message does not work, then they seem ok after that, that's just for sms, I get no notifications at all with whatsapp etc, however light flow seems to work ok at moment but would be nice if Google did a fix.

Fingerprint Issues

Hey. I got a new S6 yesterday.
Everything was fine, except one thing. The scanner doesn't work anymore, since about an hour. I tried to test the sensor using *#0*#, and all the fields said "PASS". Setting a new finger works perfectly fine too. But whenever I try to use it on the lock screen, literally nothing happens. Not a single thing.
Is someone able to help me? Is this a known issue?
Kind regards and warm thanks
intel_c0re said:
Hey. I got a new S6 yesterday.
Everything was fine, except one thing. The scanner doesn't work anymore, since about an hour. I tried to test the sensor using *#0*#, and all the fields said "PASS". Setting a new finger works perfectly fine too. But whenever I try to use it on the lock screen, literally nothing happens. Not a single thing.
Is someone able to help me? Is this a known issue?
Kind regards and warm thanks
Click to expand...
Click to collapse
Hard reset will fix your issue same thing with me
irfannexus said:
Hard reset will fix your issue same thing with me
Click to expand...
Click to collapse
Well I just got a notification and opened it (double tap), now it's working perfectly fine.. Thanks for your answer though. Is this a software error or should I be concerned?
intel_c0re said:
Well I just got a notification and opened it (double tap), now it's working perfectly fine.. Thanks for your answer though. Is this a software error or should I be concerned?
Click to expand...
Click to collapse
Mine pleasure bro Its just A softwear Eror As u say Its a new galaxy S6 so Upgrading with latest stock Rom will Fix All bugs and eror.
irfannexus said:
Mine pleasure bro Its just A softwear Eror As u say Its a new galaxy S6 so Upgrading with latest stock Rom will Fix All bugs and eror.
Click to expand...
Click to collapse
I bought it with Android 6.0.1 Marshmallow preinstalled. Already checked for software updates but it didn't find any. I don't really want this to happen again, you know..

Choppy and laggy scrolling every 3 seconds

Hi
Weird problem with my device (3 months old), after playing for a while with the device it suddenly starts to make these weird choppy and laggy scrolling every 3 seconds, like it is doing something in the background, i see it when scrolling, when playing, when facebooking or anything else.
I downloaded apps to see if the CPU is workng without touching it, couldnt see anything in the background unless i touched the phone.
Can it be something bad within the Oreo 8.1 code? This is really ruin the user experience i have with it, making it work sometimes likek my old Meizu or even worse.
It goes awaay after rebooting, or after a while by itselfe.
I clean the RAM always, i stopped lots of permission apps to work in the background but cant see the difference.
Any suggestions?
I also had this problem. It completely disappeared when I made a software update.
I think it was temporarily fixed by turning on "deactivate HW-Overlays" in the developer settings. However, as far is I've read, this could decrease battery performance.
Greetings
Thanks ill try it, but i do have the 8.0 version** after an OTA update after i got the phone..
Well i came back to say this tweak works!
It wont get choppy anymore..thanks!
liav12 said:
Well i came back to say this tweak works!
It wont get choppy anymore..thanks!
Click to expand...
Click to collapse
also me i have same problem
since 2 weeks i face it.. can you give me the solution please
regards
gernasam said:
also me i have same problem
since 2 weeks i face it.. can you give me the solution please
regards
Click to expand...
Click to collapse
I did exactly what metaxuss instructed me to do, you need to open the Developer mode and right after look in the search button on the Settings for HW overlay, turned it on and now it works like a charm, i hope they will fix it under the next update..
liav12 said:
I did exactly what metaxuss instructed me to do, you need to open the Developer mode and right after look in the search button on the Settings for HW overlay, turned it on and now it works like a charm, i hope they will fix it under the next update..
Click to expand...
Click to collapse
thanks a lot :good:
its fine now.. but if i restart the device .. i need to do it again
gernasam said:
thanks a lot :good:
its fine now.. but if i restart the device .. i need to do it again
Click to expand...
Click to collapse
I have found that to happen too, but its a quick fix,
really shame that HTC wont solve this, and why would it happen only on our devices?
Same problem for me. If I disable the option, it looks better as you said but Netflix does work anymore (sound, subtitles ok but no display)...
So I'm waiting for a fix from HTC
Update of htc u11+ stopped almost 6 months ago 0 update, shame on htc
still problem not solve
gernasam said:
still problem not solve
Click to expand...
Click to collapse
Did you get the new update?
vegetaleb said:
Did you get the new update?
Click to expand...
Click to collapse
no still
what time its come out ??
Taiwan models got it days ago. So other models next week perhaps
vegetaleb said:
Taiwan models got it days ago. So other models next week perhaps
Click to expand...
Click to collapse
we hope that the problems are solved
thanks alot

Delay when pressing notifications

Hello guys, I recently got my new Oneplus 8T, and, whilst the device is amazing from what I could use it, it has an annoying flaw that I couldn´t find any information of.
When I press a whatsapp, telegram, etc notification, there´s a bit of delay inbetween the press and the start of the app opening. The phone does it the majority of times, as you can see in the video below (at the 10 second mark it opens it right):
Do you have an idea on what could be causing this? Does any of you have the same issue I do? I tried turning off everything related to battery saving, even factory reseting. Any help is much appreciated, thank you in advance!
Avrammm said:
Hello guys, I recently got my new Oneplus 8T, and, whilst the device is amazing from what I could use it, it has an annoying flaw that I couldn´t find any information of.
When I press a whatsapp, telegram, etc notification, there´s a bit of delay inbetween the press and the start of the app opening. The phone does it the majority of times, as you can see in the video below (at the 10 second mark it opens it right):
Do you have an idea on what could be causing this? Does any of you have the same issue I do? I tried turning off everything related to battery saving, even factory reseting. Any help is much appreciated, thank you in advance!
Click to expand...
Click to collapse
I have exact same issue and I guess all might be having same issue, just that they don't notice it..quite annoying to be honest...
ram4ufriends said:
I have exact same issue and I guess all might be having same issue, just that they don't notice it..quite annoying to be honest...
Click to expand...
Click to collapse
I've come across some people with this specific flaw, I contacted Oneplus and they told me to factory reset the phone and if that didn't help (which did not, since I've gone wayy further with it, installing HydrogenOS and older versions of OxygenOS and didn't solve the issue), it "might" be a software issue and it "might" be solved in the next software update.
For how much have you been with the phone?
What is bugging me is that this problem is too specific for it to be a hardware issue.
Avrammm said:
I've come across some people with this specific flaw, I contacted Oneplus and they told me to factory reset the phone and if that didn't help (which did not, since I've gone wayy further with it, installing HydrogenOS and older versions of OxygenOS and didn't solve the issue), it "might" be a software issue and it "might" be solved in the next software update.
For how much have you been with the phone?
What is bugging me is that this problem is too specific for it to be a hardware issue.
Click to expand...
Click to collapse
I have the phone for a week...I don't remember having this issue in my earlier OnePlus phones..it might be OOS 11 issue...
ram4ufriends said:
I have the phone for a week...I don't remember having this issue in my earlier OnePlus phones..it might be OOS 11 issue...
Click to expand...
Click to collapse
Yes, I still have my Oneplus 7 Pro and it works flawlessly. I think I found something crucial.
The problem lays whitin the "Notifications" apartment. I'll explain myself.
As you can see in this new video I recorded
that weird delay shows when I open a notification coming from the tab "Notifications". BUT, when I open the SAME APP (Play Store) from a notification coming from "Other notifications" there's no delay at all, the phone works flawlessly, see how I press to see how my download is going, there's no lag. It would be wonderful if you could try it yourself, and see if that's the case on you unit too.
Taking this into account, I'm almost 100% sure this is a software related problem, and has nothing to do with hardware, probably a bug.
I'll report it to the bug reporting section of Oneplus and see if they can work on it.
Avrammm said:
Yes, I still have my Oneplus 7 Pro and it works flawlessly. I think I found something crucial.
The problem lays whitin the "Notifications" apartment. I'll explain myself.
As you can see in this new video I recorded
that weird delay shows when I open a notification coming from the tab "Notifications". BUT, when I open the SAME APP (Play Store) from a notification coming from "Other notifications" there's no delay at all, the phone works flawlessly, see how I press to see how my download is going, there's no lag. It would be wonderful if you could try it yourself, and see if that's the case on you unit too.
Taking this into account, I'm almost 100% sure this is a software related problem, and has nothing to do with hardware, probably a bug.
I'll report it to the bug reporting section of Oneplus and see if they can work on it.
Click to expand...
Click to collapse
Were you able to find any fix to this? Quite annoying issue...
ram4ufriends said:
Were you able to find any fix to this? Quite annoying issue...
Click to expand...
Click to collapse
No, I coulnd't. But I confirmed it to be a software related problem. I flashed LineageOS and PixelExperience ROM and the phone worked flawlessly. So we might have to wait for Oneplus to fix the problem in next OTA.
Avrammm said:
No, I coulnd't. But I confirmed it to be a software related problem. I flashed LineageOS and PixelExperience ROM and the phone worked flawlessly. So we might have to wait for Oneplus to fix the problem in next OTA.
Click to expand...
Click to collapse
Yes, I am on Pixel Experience ROM and it doesn't have the problem..I will be on this ROM for sometime..
ram4ufriends said:
Yes, I am on Pixel Experience ROM and it doesn't have the problem..I will be on this ROM for sometime..
Click to expand...
Click to collapse
Yes, I was really satisfied with these ROMS performance, the only downside was getting Widevine security level down to L3, so i can't watch netflix on the phone anymore... Kinda sad we have to do this in order for the phone to work correctly.
Avrammm said:
Yes, I was really satisfied with these ROMS performance, the only downside was getting Widevine security level down to L3, so i can't watch netflix on the phone anymore... Kinda sad we have to do this in order for the phone to work correctly.
Click to expand...
Click to collapse
I remember there was an APK to watch Netflix..
ram4ufriends said:
I remember there was an APK to watch Netflix..
Click to expand...
Click to collapse
Oh, I might try that one, thank you man! Just updated to the newest OTA that was released today, and didn't fix the issue whatsoever... This is pretty sad.
Avrammm said:
Oh, I might try that one, thank you man! Just updated to the newest OTA that was released today, and didn't fix the issue whatsoever... This is pretty sad.
Click to expand...
Click to collapse
Ah..I was wondering if the latest OTA fixed it...I don't think they will fix it anytime soon
ram4ufriends said:
Ah..I was wondering if the latest OTA fixed it...I don't think they will fix it anytime soon
Click to expand...
Click to collapse
The latest OTA kinda did something for me. I get the delay 5 out of 10 times I press a notification. Used to be 9 out of 10 times lol. It's not completely fixed but it's an improvement. What I did was send a bug report to the Oneplus bug reporting site and they said that they will be working on it.

Question Question for OP 9 owners.

So I have this weird scrolling issue, like the one on this video:
Can someone please test if their phone does the same? I will replace the phone if this turns out to be a hardware fault. Thanks!
Hi,
I have the same issue on my OP9. But if I hadn't seen this video, I would never have known there was such a problem. Like in your video, problem exists only in stock launcher.
Dominius said:
Hi,
I have the same issue on my OP9. But if I hadn't seen this video, I would never have known there was such a problem. Like in your video, problem exists only in stock launcher.
Click to expand...
Click to collapse
Alright, thank you! Yes it is a minor issue, but still quite annoying (at least for me and my way of using the device). Hopefully they will fix as it soon, as it seems to be happening only on the base non-pro 9 model.
First thing i do is install NOVA launcher. So never noticed an issue.
nujackk said:
First thing i do is install NOVA launcher. So never noticed an issue.
Click to expand...
Click to collapse
This happenes throughout the device, regardless of the launcher used. Can you please try replicating the steps as shown in the video?
I did didn't notice any problem. But reading the previous post said only occurred in stock launcher which i uninstalled
I've lowered my animations to 0.25 with joneplus tool so that may make a difference as well
nujackk said:
I did didn't notice any problem. But reading the previous post said only occurred in stock launcher which i uninstalled
Click to expand...
Click to collapse
Okay, that's weird. Maybe I'm just too sensitive but scrolling feels off to me because of this.
Also, are you using the preinstalled screen protector?
Nope, didn't come with one. Got phone from t-mobile this time. Using one from Amazon forget which brand
nujackk said:
Nope, didn't come with one. Got phone from t-mobile this time. Using one from Amazon forget which brand
Click to expand...
Click to collapse
Thanks for all the info so far! Just one more thing, could you please test it again, but keep your finger still for at least a second before flicking.
I am really sorry to bother you with this, but I am going to replace the phone, if yours turns out to be ok. I'm just paranoid that you might have missed it because it's so subtle.
In Nova the app drawer is side to side, but no issue there and in trying up and down in couple apps no issue . Even tested keyboard and virtually instant response using exact same keys from video. P0qla no delay at all
nujackk said:
In Nova the app drawer is side to side, but no issue there and in trying up and down in couple apps no issue . Even tested keyboard and virtually instant response using exact same keys from video. P0qla no delay at all
Click to expand...
Click to collapse
Alright, something is wrong with mine then... Or maybe the T-mobile version of the phone doesn't have this bug, since it uses a slightly different software.
Yeah could be. Maybe t-mobile turned down the touch rejection.

Categories

Resources