Hi all, I got a Moto G 8gb from Phones4U, and my Bose QC15 noise canceling headphones made a nasty clicking noise every time they were plugged in. The clicking would happen no matter if something was playing or not. Nothing would play out of either channel, and the software would randomly pause whenever they were plugged in, as if they were being unplugged. Various cheap earbuds worked, but not my QC15s. I factory reset it three times, and obviously tried the headphones on about a half dozen devices, including a Galaxy IV, iPhone 5C, Nexus 5, my laptop, my desktop, and an old iPod Classic -- all worked perfectly.
I took it to Phones4U and exchanged it for another model, which had the exact same problem. We tried a 16gb version and it had the exact same problem too. Then we tried it with various other phones and my QC15s worked, so they told me that my headphones must obviously not be compatible with the Moto G line. Then they said I wasn't even eligible for a refund because it was about compatibility, not a defect. I raised hell and finally got them to refund it, but now I don't know what to do. Anybody else have noise canceling headphones, especially the QC15s, that they have successfully or unsuccessfully used?
staeiou said:
Hi all, I got a Moto G 8gb from Phones4U, and my Bose QC15 noise canceling headphones made a nasty clicking noise every time they were plugged in. The clicking would happen no matter if something was playing or not. Nothing would play out of either channel, and the software would randomly pause whenever they were plugged in, as if they were being unplugged. Various cheap earbuds worked, but not my QC15s. I factory reset it three times, and obviously tried the headphones on about a half dozen devices, including a Galaxy IV, iPhone 5C, Nexus 5, my laptop, my desktop, and an old iPod Classic -- all worked perfectly.
I took it to Phones4U and exchanged it for another model, which had the exact same problem. We tried a 16gb version and it had the exact same problem too. Then we tried it with various other phones and my QC15s worked, so they told me that my headphones must obviously not be compatible with the Moto G line. Then they said I wasn't even eligible for a refund because it was about compatibility, not a defect. I raised hell and finally got them to refund it, but now I don't know what to do. Anybody else have noise canceling headphones, especially the QC15s, that they have successfully or unsuccessfully used?
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You were probably a bit hasty returning the phone just for this, but you're right there's something screwy about the Moto G's handling of wired earphones that are more complex than basic stereo. I can't get any 3-button remote headset to work with it properly, for example. No doubt Motorola will deal with this in future updates ... unless they only want us to buy the Sol Republic Jax earphones, which would not be good ...
I'm also surprised you got a refund, as Motorola doesnt claim compatability with your headset. Also surprised that Phones4U now have 16GB in stock
ghtop said:
You were probably a bit hasty returning the phone just for this, but you're right there's something screwy about the Moto G's handling of wired earphones that are more complex than basic stereo. I can't get any 3-button remote headset to work with it properly, for example. No doubt Motorola will deal with this in future updates ... unless they only want us to buy the Sol Republic Jax earphones, which would not be good ...
I'm also surprised you got a refund, as Motorola doesnt claim compatability with your headset. Also surprised that Phones4U now have 16GB in stock
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Just for the record I have a 16gb Colors edition from Brazil and I use a Sennheiser bluetooth headphone with my Moto G (PX 210 BT) and it works beautifully!
I can use all its buttons with no problem: play/pause, volume up and down and skip track forward/backward.
One interesting thing I noticed was: the headphone did not perform very well with Google Play Music. Both sound quality (it would constantly click during playback) and the buttons (play/pause button would only work with screen on) were not up to standard.
However when I installed my player of preference, PlayerPro, and messed a little bit in the settings of the app with audio priority and with the keyguard settings both audio quality and buttons were working great!
shd_cheap_cigar said:
Just for the record I have a 16gb Colors edition from Brazil and I use a Sennheiser bluetooth headphone with my Moto G (PX 210 BT) and it works beautifully! e
I can use all its buttons with no problem: play/pause, volume up and down and skip track forward/backward.
One interesting thing I noticed was: the headphone did not perform very well with GooglPlay Music. Both sound quality (it would constantly click during playback) and the buttons (play/pause button would only work with screen on) were not up to standard.
However when I installed my player of preference, PlayerPro, and messed a little bit in the settings of the app with audio priority and with the keyguard settings both audio quality and buttons were working great!
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Yes, bluetooth is another matter of course. But I guess he has a reason to be sore when those wired Bose QC15 headphones cost twice as much as the phone itself
Workaround to make them work
I have the same problem connecting my QC15 with moto G. With some experimenting I somehow made them work and they are perfectly fine now. Follow the below steps to make them work with your phone.
1. Disconnect the headphones to the phone and start music on any player(Google play or your choice) on the phone.
2. Once the song starts playing insert the headphones into the jack. Imp Note: remove the headset part from the wire.you should only insert the wire without having the headset piece.
3. Now the song will continue to play. Now switch on the headphone and insert the wire into the headphone. It should work now.
I know this shouldn't be the actual scenario, but engineers at Motorola have made up some mess which cannot be cleaned up now with respects to hardware. The phone is little wierd on headphones port. Its not working with aux cables in my car too
I have SMS street by 50 cent and every thing works fine. skip/pause and previous track
Sent from my XT1032 using xda app-developers app
Same problem
I've experienced the same problem with Bose QC15 and the Moto G. Motorola support were rude and unhelpful, first assuming that the QC15 were bluetooth and telling me flat out that it was not a fault of their hardware. Eventually I got a ticket raised so we'll see what happens. Not holding my breath.
bonthukarthik, your fix works - thank you for sharing - although I must add that this step has to be repeated whenever playback is stopped or paused (including when Spotify plays an advertisement). If I find anything out from Motorola, I will share it here.
I just got some qc15's and they only worked out of the left ear with the moto x. I used the work around above and they now work. weird. play/pause button now works but the volume does not on the inline headphone controls.
What kind of connector this headset/headphone has?
CTIA or OMTP?
I have skullcandy 2xl single button headphones and it doesn't work
when i attach the headphones the music pauses
Confirmed
I can confirm this issue with Moto X and also the workaround. I have contacted Motorola but so far no luck in getting through to someone who can open an issue internally
Skullcandy not working
Have the same problem
I have the skull candy inkd 2
It only works when its 3/4 inside but when I push it all the way in a clicking noise plays
Please find a solution
Hi.
I just got a moto g, I have a bose qc3 and the same problem.
It seemed tome that it seemed to me that it was connection or impedance related... so I tried a few things.
The best way I found to make it work fast is plugging it in using the airplane jack adapter. It works perfectly fine but the remote won't work.
I guessed that it means that it's remote/impedance related.
Like it was said before, unplugging the jack on your headset, playing something on the phone and plugging it it afterwards works too... But I really don't know why !
Any clues, anyone (with advances electronic skills)?
With my former android phones I had troubles using the answer/play remote on some headphones/buds, but never like that. It was allways clear to me that iphone and android headset/buds remotes work in a different way, and sometimes even differently depending on your android model or brand...
My guess is that using a cable without a remote will work... but it's be nicer to have a working remote.
---------- Post added at 10:18 AM ---------- Previous post was at 10:08 AM ----------
I found something, just a clue, I don't mean it'll work for sure.
http://m.instructables.com/id/Galaxy-Nexus-and-others-headset-remote-with-medi/
Alright here are some more details / partial solutions :
- If you plug your qc using the jack with the remote/mic and the airplane adpter, the sound sill work, but you'll lose the mic and commands. Basically it's the same as if you plugged it in usgin a "regular" jack cable (that bose sells, or used to, btw)
- if you use the "play and then plug jack in headset" workaround, sound will work, the main button too : it'll play/pause, but if you stop and quit tha music app, the problem will come back
- almost the same with a call, if you call your phone and wait for it to ring before pluging the jack into your hedset the sound will work both sound and mic, but the button fonctions are weird : at first it'll aswer the call, but afterwards it'll work as an on/off switch for the mic.
- Best solution I found : when you plug your headset and have the parasite problem, just press the main button on your remote, it'll stop the problem... but the button won't work anymore, either to answer/hangup or play/pause. I use this solution ftm, even if I don't think it's good for the headset to have this clicking parasite, and I'm still waiting on a way to make everything work all the time.
Any ideas ?
Mat
Matlevo12 said:
Any ideas ?
Mat
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Have you tried with a CTIA to OMTP converter .
Hi, thanks.
No, i should, but I thought that all android phones were ctia now... I don't have my moto handless kit with me, but I'll try it with my gf's xperia sp to see if it works with it, since my bose headset works perfectly with the xperia.
Anyone knows if the moto g is ctia ?
Any other ideas ?
dunsanyun1999 said:
Have the same problem
I have the skull candy inkd 2
It only works when its 3/4 inside but when I push it all the way in a clicking noise plays
Please find a solution
Click to expand...
Click to collapse
All Stereo Head phones normally use a 3 Pin Jack, Cell phones use a 4 pin, I found this out before with some other audio products..
I confirm all the informations about the problem and the workaround concerning a Moto X and the QC15 I just got. I hope a solution will be found. Does anybody tried that amazon product ?
[email protected] said:
I confirm all the informations about the problem and the workaround concerning a Moto X and the QC15 I just got. I hope a solution will be found. Does anybody tried that amazon product ?
Click to expand...
Click to collapse
I have a Droid Maxx and the QC15. The android inline remote & mic kit from Amazon have the same problem as the iphone cable that comes with the QC15 headphones. Quite annoying. Also, I can't get the workaround to work. No matter what I do, I only get sound from the left speaker.
I had a similar problem (no audio, weird noise in right ear) with Moto-G and QC15. The workaround that succeeded for me was to change the headphone gain from Hi to Lo. The gain switch is in the plug that connects the wire to the left earcup.
This supports the suggestion that the issue is caused by some impedance measurement routine on the phone.
J
When I use my OPO with headphones and get a call, I can hear the person through the headset but the mic doesn't work/pick up my voice and neither does the phone mic. I have to take out the headphones and phone the person back for them to hear me.
Does anyone else have this problem? I tested them on my N4 and the work fine.
What headphones are you using? My Pistons work fine.
Transmitted via Bacon
Shimi269 said:
When I use my OPO with headphones and get a call, I can hear the person through the headset but the mic doesn't work/pick up my voice and neither does the phone mic. I have to take out the headphones and phone the person back for them to hear me.
Does anyone else have this problem? I tested them on my N4 and the work fine.
Click to expand...
Click to collapse
A lot of people are having this problem. It has to do with the TRRS OMTP vs CTIA configuration (left,right,mic,ground vs left,right,ground,mic) and maybe something to do with resistances as well. If your headphones were designed for "iPhone" chances are the mic won't work. People have tried using the CTIA OMTP adapters, but that hasn't worked. There are some headphones that do work, (like the Pistons mentioned above). One thing you can do to fix this problem is download soundabout from google play (https://play.google.com/store/apps/details?id=com.woodslink.android.wiredheadphoneroutingfix&hl=en). In the wired headset section, you can tell it to ignore the mic in headsets, this way it will still use the builtin oneplus mic instead of your headphone mic. Not a good fix, but it's all we can do until they come up with a patch. This is a huge issue that's been on Jira, but there's no indication if this will ever be fixed.
Hey everyone,
Does anyone else have the issue where voice/speech via a BT headset isn't recognized when Google Assistant is prompted unless the phone is unlocked and manually launched?? I can prompt it with my Bragi Dash Pros, or squeeze and talk via Bragi Dash Pros, but it acts like I said nothing.
Yes and it also doesn't work when connected to my car via Bluetooth. I googled it and it appears there are many issues with Bluetooth on the Pixel 2s.
Sent from my Pixel 2 using Tapatalk
No, they work for me good so far. I've been using it with my good stereo BT headset (Plantronics BackBeat Pro, older version) and just tried two cheaper just single ear BT headsets. I also tried it out the other day with the speaker phone BT that is in my truck. I don't have a built in BT device in the truck.
They all appear to work okay.