Moto G turning off itself - Moto G Q&A, Help & Troubleshooting

It's a long history.
One day, my Moto G stop charging. He charge until 1%, then turn itself on, and when it was on, it wasn't charging. I thought that was a OS/software problem, but nothing was sloving. I send to warranty and there they send me back saying that a piece was oxidated and was my fault, so they can't help me. When the cellphone arrive back, it was charging normaly. I really doesn't understand. But my PC wasn't showing the smartphone when plugged in the USB port. I started to use AirDroid.
I have a little struggle to update to Android 4.4.2 but I did it. The smartphone was really weird, but I let it go. Now I have the most annoying problem. It keep turning off by itself. I don't know if is software/OS, hardware, some app, something I'm doing wrong, but it's driving me crazy.
Please guys, help =[
P.S.: Sorry my bad english.

I had same issue where it turned off on its own and wouldn't charge. I plug cable to wall charger and held power button for 1 minute nothing happened so I kept pressing power button repeatedly until it vibrated and started charging.
Sent from my XT1034 using xda app-developers app

So, it's charging normally now, but it keeps turning off itself. Another annoying problems is that it turn itself on when I connect it in the USB port on my PC, but not when I plug on wall charger.

Sorry for the double post, but I'm don't know what to do anymore! Please, someone help me! Any ideas!

Try this
Plug it in
Hold power button for 2-3 mins
Leave it charging for an hour then unplug
Hold power button for 30 seconds it should vibrate and boot
Sent from my XT1034 using xda app-developers app

I guess you missing the point: I CAN charge and I CAN turn it on. The problem is that the cellphone keeps turning itself off at random. Random time, in random activites.

imagenerator said:
I guess you missing the point: I CAN charge and I CAN turn it on. The problem is that the cellphone keeps turning itself off at random. Random time, in random activites.
Click to expand...
Click to collapse
Hi are you able to connect the phone to a PC? If so I would transfer important data and then do a factory reset to see if that solves your issue sounds more like a software problem to me.

Already did a Factory Reset (the one in Configuration, the one the Fastboot just normally boot the device) and the problem persist.

So no one can help me? =[

imagenerator said:
So no one can help me? =[
Click to expand...
Click to collapse
does the phone fades purple then goes crazy then shuts down for a while then turns back on?

It did it when I did something different, trying to turning on or recovery, I don't really remember. I remember that I freaked out, because the screen was black, without changing, than I did a reset (Power + Volume Up) and then it reseted.

You already try charging with wall charger? Maybe your PC don't have enough power to recharge this phone

I was able to charge the phone, Anyway, the device stopped to turning off alone. By itself. I didn't do anything different.
I'm so confused.

Something is shorting out inside, probably due to the said oxidation, which will most likely result in such behavior.
If you know how to do it, just open the phone, take the pcb out and clean it well with a dry contract cleaner and a hard toothbrush to remove any oxidation and possible residue.

Later I was thinking that could be it. So if anything goes wrong, I'll do it or ask to someone with a little more experience to do for me.
Thanks.

imagenerator said:
Later I was thinking that could be it. So if anything goes wrong, I'll do it or ask to someone with a little more experience to do for me.
Thanks.
Click to expand...
Click to collapse
Some Moto G's do turn themselves ON when you plug in a charger, I have 2 and both do it - you connect the phone when it is turned OFF and then it turns itself on! Sometimes if I plug in the charger and turn OFF the phone quickly it stays off.
It's a bug / feature / quirk but it's unfortunately normal so you can discount that as being a problem related to your other problem.

imagenerator said:
I guess you missing the point: I CAN charge and I CAN turn it on. The problem is that the cellphone keeps turning itself off at random. Random time, in random activites.
Click to expand...
Click to collapse
I'm having this exact problem too. The phone is less than a month old. Twice this week its happened. Phone was close to fully charged on going to bed, I still checked some emails while it was plugged in.. the charging symbol was also on, so I know it was charging ok when I put it down... then in the morning, wake up, phone is off, but the battery display is showing 100% (The big one shown on screen when it is turned off)
Potentially if I was only using my phone as an alarm, I'd have not woken up. I always use a backup, but now this Moto G worries me!
Seems a few people are having this issue!

Related

[Q] Bricked --> Battery Drain

Hi all,
So my transformer is bricked... completely been trying hard reboot, APX mode, holding power button, HDMI output the list goes on.
My only final resort is what I've read is draining the battery down and trying to recharge it? (Just need some confirmation here please if possible).
I've kept it in the dock, what I've noticed is, in the morning it was green LED now its gone to the amber so something is draining the battery I"m hoping I can get this down to 0.
How long do you guys think with both dock + pad and most likely on standby. Not too sure of the issue here
Anyway, I'm really reluctant to send this back to Asus RMA because in short:
1. First time I sent it, it got returned like a squeaky box. Every where you held it you heard a creak like it was about to snap. They didn't fix some things, and more dust ended up in my camera lens... + had to pay postage..
2. Half fixed, came back with wrong firmware (TW --> US). Could never update ever again, so microsd card updates FTW. No way was I planning on spending an extra month sending my TF back and forth... I paid extra to get the first batch B40 lol.. They replaced everything inside my TF motherboard, screen, Inside LED!?, buttons. Close to the works..
This happened right after I upgraded to ICS, it was the US stock rom booted up fine. my apps were updating, and as everyone else was saying about how some apps caused ICS to slow down I wasn't aware so I thought I would shut it down and power it back up. Since then it's not been able to come up ever again... Any suggestions?
What do you think?
Thanks in advanced.
One other thing, could someone check.. when tablet is docked and OFF. Do the usb ports still work?
Right now, when docked but "bricked" I can still charge my phone via USB.. If someone could test this that would be much appreciated as that could at least eliminate that my TF's battery is dead, right?
get it off the dock, hold volup+pwr, count to six and leave it for a couple of days. You can test if it's empty when you plug it in your pc via the cable. If you get the device plugged sound it means there's still juice there - unplug and press again volup+pwr. when you unplug it from the pc the tab shuts itself down.
if you don't volup+pwr before you plug in the usb it won't turn itself on. but it turns off automatically at unplug, as I said.
after the battery is down, plug the tab to the charger. I don't have the dock so I can only speak about the tab itself. Don't know why, but it works for me everytime. Hope it fixes yours, then, if possible, root and flash something.
bigblondewolf said:
get it off the dock, hold volup+pwr, count to six and leave it for a couple of days. You can test if it's empty when you plug it in your pc via the cable. If you get the device plugged sound it means there's still juice there - unplug and press again volup+pwr. when you unplug it from the pc the tab shuts itself down.
if you don't volup+pwr before you plug in the usb it won't turn itself on. but it turns off automatically at unplug, as I said.
after the battery is down, plug the tab to the charger. I don't have the dock so I can only speak about the tab itself. Don't know why, but it works for me everytime. Hope it fixes yours, then, if possible, root and flash something.
Click to expand...
Click to collapse
Hi there,
Thanks, I'll that a try.
It's definitely charging and discharging, the battery brick is warm.. I've never had to connect my tablet to a windows PC. Today I did, it didn't make a sound.. Do I need to fully charge to be able to turn it on?
Normally not. I plug mine to the charger, I don't remember if it stats or I have to press power, when it boots the battery stays at 0% for several minutes.
Sorry for the late reply, did you manage to wake it? It's a long procedure of waiting mainly and can get annoying.
I'm still trying, earlier you had a thread about it poping up through the computer. What was the command you used in Linux?
Windows gives me nothign even when there was power in it.
Thanks.
Thank you sooo much!! It finally has powered back on, I hope this doesn't happen again.

[Q] My HTC One S won't switch on

Hi guys,
My phone ran out of juice today. When I got home, I connected it to the charger, got about 2 mins of use from it (while it was charging), then suddenly the screen went black (back-lit soft keys stayed illuminated) and the phone started vibrating (softly).
Then eventually it just switched off completely.
Now it seems not be charging at all. The LED charge light isn't coming on. And every now and then while charged, the phone starts that vibrating softly thing. Leaving it connected to the charger for over 1 hour, it starts getting really hot!
Any ideas or am I screwed??
Thanks,
TD
The same happened to me, and the phone war really dead.
If you plug it to the pc via usb cable do you have a qualcomm usb download-mode peripheral? If yes, I really fear that it's gone... At least that was my case.
Sent it to RMA, and they changed my "logic board" (guess that's the soc)...
Edit: in my case, it didn't run out of juice just before, but the same is identical...
Ah that doesn't sound too reassuring lol.
I'll connect it to pc later today and check.
I figured it could be the charging port itself that is damaged and not allowing it to charge to properly?
If its out of manufacturer warranty, how much would it cost to fix, if at all?
thanks,
Nick
thedynamix said:
Ah that doesn't sound too reassuring lol.
I'll connect it to pc later today and check.
I figured it could be the charging port itself that is damaged and not allowing it to charge to properly?
If its out of manufacturer warranty, how much would it cost to fix, if at all?
thanks,
Nick
Click to expand...
Click to collapse
If it gets hot I would assume its consuming power or the battery is effed up. Are you able to access hboot or Have you tried to see if adb recognizes your device?
echó en Android
This sounds familiar but if I remember right it happened to me after flashing a bad kernel. It got stuck while booting and wouldn't respond to anything. I don't know how but I managed to resurrect it with a random combo of holding power and volume keys and plugging the cable in and out. After a while it booted into bootloader and I was relieved.
Sent from my One S using xda app-developers app

[Q] charging problem

I have a Samsung i727R. I’ve had the phone for about a month. Have not used it a lot, no rooting, just ‘normal’ usage. I have not downloaded anything interesting at all.
The problem started a couple weeks ago. It started when I plugged the phone in to charge and nothing happened. I could still turn the phone on and everything worked fine, but it just would not charge. This makes me believe it is not the battery.
So I bought a new OEM cable. It still would not charge (not into the wall or computer. BTW my computer has never recognized that my phone was plugged into it since I’ve had, which I assume is an unrelated issue). But I decided to leave it plugged in longer, and after about an hour, it started doing a short vibration every few seconds, and every few minutes it would just turn on and stay on until I turned it off. Still does not charge. This makes me believe it is not the cable.
I have read about the sticky power button. The power button seems to be working fine (it feels fine / not sticky), and I can turn it on and off without a problem, and operates normally. It just starts on its own as well when plugged in.
Could it be the charging port? I’m unsure because the vibration only happens when I plug it in, so the phone is recognizing that it is plugged in; it’s just not charging.
If not the charging port, what else could it be?
any takers? if you know the answer is posted elsewhere, please direct me where to go. I don't think its the sticky button problem, so not sure what next.
ok, I've had no responses from other members, so I dismantled and checked out the power button, as my problem has some symptoms of the power button problem. but after cleaning, pushing, reassembling, there is no change from the situation I described above.
there is one bit of new info: I left the phone plugged in (it turned on after about 4 vibrations, as usual), but while it is on and plugged in, every minute or so the message indicates it is charging! this lasts for about 5 seconds, and then it proceeds to tell me to plug it in again.
really sounds like it would be a poor connection (replace the charging port?), but seems odd that the pattern of events would be so consistent. if the phone had a poor connection, I would think it would work well for a bit, and then not work at all for a bit, etc.
please help!
frankenish said:
ok, I've had no responses from other members, so I dismantled and checked out the power button, as my problem has some symptoms of the power button problem. but after cleaning, pushing, reassembling, there is no change from the situation I described above.
there is one bit of new info: I left the phone plugged in (it turned on after about 4 vibrations, as usual), but while it is on and plugged in, every minute or so the message indicates it is charging! this lasts for about 5 seconds, and then it proceeds to tell me to plug it in again.
really sounds like it would be a poor connection (replace the charging port?), but seems odd that the pattern of events would be so consistent. if the phone had a poor connection, I would think it would work well for a bit, and then not work at all for a bit, etc.
please help!
Click to expand...
Click to collapse
u answered ur own question, bad connection, its either the cord or charging port or batterycontacts or even a bad battery but more likely a connection prob
S2 SKyrocket wont start up!
k, so here is the scenario. I have rooted and have jelly bean running since the official update came out from at&T. It has been working fine. No issues just some bug with the camera and the pictures that I managed to deal with. 2 Days ago my phone after battery reached 1% went dead. It has happened before, I just plug it in and charge, everything works smooth. Until, the phone never charged and when I attempted to turn on it just vibrates once , Samsung logo quickly comes up and disappears.
I know its not a sticky Power button issue as the phone does not start up when I insert the battery. I attempted to go into recovery mode but nothing happens.
Don't think the phone is bricked since it shows some kind of life. Not sure if I should buy another battery or charge the battery on another device...While I try to troubleshoot this. Does anyone have any suggestions, and IF i have missed a sticky please direct me to it, since their is so much content here.
Thank you in advance!

Nexus 5 won't start, noise while charging

Hi guys, first of all I want to apologize if my english is not that good, you see, here in Argentina we speak spanish.
That being said, let me tell what's my problem:
I bought in Spain 2 weeks ago a brand new Nexus 5, that arrived yesterday. It was working just fine, I waited till the battery dropped to 0%, then charged to 100% and everything seemed to be working just fine.
That same night, I had the battery half charged and I left it charging the whole night, as I always do on any phone.
Today, when I woke up, the phone was really, really hot, and I wasn't able to turn it on.
I cooled it down, tried many combinations for many minutes of volumes up + down + power, or only just one volume and the power, etc, but nothing worked.
Now, when I plug it, the plug makes this weird ticking noise (quite rithmic I have to say), and of course, nothing appears on the screen. Yes I have tried to use another plug, to the wall and to the computer, but nothing is working.
What should I do?
Try holding down the power button for 30 seconds and see if itll boot up.
Lokke9191 said:
Try holding down the power button for 30 seconds and see if itll boot up.
Click to expand...
Click to collapse
Well, I tried it already, but nothing.
Are you using the LG charger that came with the phone? And do you see the white battery icon on screen when you plug it in?
Lokke9191 said:
Are you using the LG charger that came with the phone? And do you see the white battery icon on screen when you plug it in?
Click to expand...
Click to collapse
Yes, I use it, and no, I do not see it.
Yet, the phone, turned off and everything (while unplugged), its temperature went high again, that was weird.
I hate to say it, but it seems like faulty hardware. I'd send it back for replacement.
Really? Nobody can help me? I'm quite desperate
Yet, the phone, turned off and everything (while unplugged), its temperature went high again, that was weird.
Click to expand...
Click to collapse
Looks like PMIC got toasted by broken charger. Don't know if it can be repaired, but if you have warranty you can return phone.

Phone acting weird and won't charge unless it is power off.

Hi everyone,
I have several problems with my AT&T 8X. First, the screen keeps on cycling through the brightness level non stop, so its constantly changing the brightness. I've tried to turn off the auto-brightness but that doesnt seem to help and this only happen after the phone booted up and I touch the screen so Im thinking it's a software issue. ANother one is that when the phone is one, the computer wont recognize the phone and it won't charge, both AC and PC charging. To charge the phone I would have to power it off and plug it in. It wouldn;t have been so bad if it wasnt for the fact that whenever the phone is power on again, there's a high chance that it will boot loop and I'll have to do a hard reset to fix it. All of these looks to be software problem to me. Hard reset doesnt seem to fix them though, does anyone has any idea?
super114 said:
Hi everyone,
I have several problems with my AT&T 8X. First, the screen keeps on cycling through the brightness level non stop, so its constantly changing the brightness. I've tried to turn off the auto-brightness but that doesnt seem to help and this only happen after the phone booted up and I touch the screen so Im thinking it's a software issue. ANother one is that when the phone is one, the computer wont recognize the phone and it won't charge, both AC and PC charging. To charge the phone I would have to power it off and plug it in. It wouldn;t have been so bad if it wasnt for the fact that whenever the phone is power on again, there's a high chance that it will boot loop and I'll have to do a hard reset to fix it. All of these looks to be software problem to me. Hard reset doesnt seem to fix them though, does anyone has any idea?
Click to expand...
Click to collapse
Never faced any such problem till now Try visiting htc service centre Or try draining the battery completely and charge it completely before using Sometimes solves my screen related issues
Bhupi7411 said:
Never faced any such problem till now Try visiting htc service centre Or try draining the battery completely and charge it completely before using Sometimes solves my screen related issues
Click to expand...
Click to collapse
I actually did drain the battery and charge it up again. I had to remove the screen though since it wont charge keep keep boot loop every 3 seconds. so I had to take out the screen and charge the battery separately by manually hook up the wires to it. And htc service center is no longer an option since it is no longer under warranty, which is why I opened it up in the first place lol.
super114 said:
I actually did drain the battery and charge it up again. I had to remove the screen though since it wont charge keep keep boot loop every 3 seconds. so I had to take out the screen and charge the battery separately by manually hook up the wires to it. And htc service center is no longer an option since it is no longer under warranty, which is why I opened it up in the first place lol.
Click to expand...
Click to collapse
You'd taken out the battery?? Thats a really hard work!! Battery is hidden inside right? and we'll have to remove everything just to reach the battery!! Did you do it on your own? I'd actually heard removing battery is very dangerous and we should be very careful since it's behind the screen and the connecting wires are too thin :silly:
If you take off the screen, there's a cable that connect the screen and the components to the battery, all you have to do is unclip the cable and hook the wire to the battery correctly (positive and negative side) and just plug it in to charge for 30 mins. Since the phone won't turn on, the battery left to be charged fully rather than keeping going into bootloop.
You don't actually have to remove the battery, just need to separate the screen from the back.

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