Data connection keeps stopping - Three UK - Nexus 5 Q&A, Help & Troubleshooting

Over last few weeks i noticed that my data connection keeps dropping and i cannot connect to any website or anything.
I happens probably once every 10-20 mins but it shows i have full bars and H sign still there but nothing will connect or my tv streams stop working etc.
Only way to fix is either reboot or switch mobile data off and then back on again and then it starts working again after a minute or two. Its driving me crazy because i cant watch any live tv or browse the web properly.
Im stock rom not rooted my phone or anything - any help would be greatly accepted.

Ok i dont want to jump the gun but i found this post
http://forum.xda-developers.com/showthread.php?p=49148699
The user said to change APN setting MVNO to IMSI so i thought i would give it a try.
I have been watching TVCatchup now for 40 mins without a single hiccup!!
And like user said it seems faster than ever now
Any idea what changing this setting has done?
Will i wake up next month to a ridiculous phone bill or anything even though i get unlimiited data??

Related

Captivate and Microcell Data Issue

I have 2 Microcells, one at my home and one at my office. It seems on both of them that I have a problem connecting to data about 50% of the time. Once I connect, it seems to work fine for a bit. But getting that initial connection can take some time on occasion. I don't ever recall having an issue like this with my Tilt 2.
Is anyone else experiencing this issue?
I have this issue with my device in general. It will say its connected but applications can't use the data. I at times need to either toggle wifi or airplane mode to get it to work correctly. This is incredibly annoying.
I just bought a micro tower and noticed this issue with captivate... haven't had time to look in to the problem... sometimes I can't access websites without refreshing several times, and sending data, ie pictures to gmail...
Update
Today I stopped in an AT&T store to see about possibly trying to exchange my phone for a new one to see if this was the issue.
The store rep called tech support, and what they said they did was they pushed an over-the-air update to both my microcells and my Captivate. When I got home, I power cycled my phone and microcell. Once the microcell regained connection, I restarted the phone again to be safe. I have been browsing the Android Market for about 30 minutes now, and have not had to refresh for data one time. Before I was lucky to go 5 minutes before the data cut out and I had to try and refresh several times. This seems to have fixed the problem.
AT&T tech support is to follow up with me on Monday to see if the issue is fixed. Seems for now that it is.

[Q] Samsung Focus Slow Data (3G) Performance?

So for the past 10 days or so, my Focus has really hit the dump and hasn't let me see not even 10 seconds of video on 3G (Full signal btw), can't stream music from MetroRadio, Last.FM for more than 10-15 seconds, and take a really long time to load websites.
It worked fine before, plenty good infact. I would hit 2-5 mbps on a good day. Lately though, nothing I do about it fixes the problem.
I have called AT&T about 3 times, when today, finally decided to visit a Warranty Center of theirs in San Antonio, TX, which is 4 hours from here. We don't have one locally, so I have to drive to another city.
Was just wondering if anyone else is experiencing problems with the Focus? Does it have poor radio cells? Voice and text works perfectly good, just data.
AT&T themselves have reset their network around me, nothing has changed.
They reset my phone about 2-3 times, nothing has changed.
They replaced my SIM card, nothing has changed.
Anyone experiencing a problem or suggest anything? I really would like everything to be working again.
For references if anyone is curious, I'm hitting 0.30-0.60 mbps. Slower than EDGE, which is unacceptable!
Anyone? Really would appreciate the help, please.
Have you tried messing around with the diagnosis menu? If you haven't, it's worth a shot.
Install the diagnosis app by typing in ##634# into the phone keypad. Then, open up the diagnosis app and enter in *#32489#. Hit the back button (on screen, not hardware back button) until you see the option 8 that says phone control. From this screen, press 8,3,5,2,3,[END]. Then restart. If you couldn't follow these instructions, here is the original post. You can also try the dual mode detailed in that same post. Good luck!
Yes, I have tried all the diagnostic codes I could find to fix, but nothing has changed. I have also done all types of resets, (Soft, Hard, Full, Flash original stock rom) but nothing has changed..
My only other guess would be that you got throttled by ATT due to high data usage. My brother was throttled and began getting around 0.5 down. However, you said that you have tried working with ATT on the problem so that can't be it..
I have had 3g slowness too the past month or so. I have tried using the device codes to change the speed of the 3g and that seemed to help a bit. But the odd thing i notice alot is that if I plugin my headphones it sometimes gets very slow after that to the point that I can barely text message or receive emails. At that point i have to reboot the phone and then the speed goes back to normal.
If your phone is slow, try rebooting it and see if that fixes your speed.

[Q] Constantly loosing connection

Almost since I got my nexus 5 last year it has been loosing its connection about two times per day. It does this in three different ways.
1. total loss. The little outline of a triangle appears and a notification that I have lost my connection. Clicking the notification opens the manual selection of networks. I select the network and all is fine.
2. full connection with an exclamation mark. solves it self by waiting for a while.
3. full connection with H/3G but when trying to access the internet there is no connection. This one is really weird. The solution here is top open the quick settings, select flight mode, which greys out the connectivity triangle but keeps the H or 3G part white on top of the greyed out triangle that has a slash over it. About a minute later the H or 3G disappears and I can turn off aeroplane mode. This either restores the connection or jumps to problem one.
First I thought its a hardware problem, but since I don't want to part with my phone I never sent it back to google for fixing.
When android 5.1 was released I installed that manually and surprisingly did not have any problems at all after this. But then I went abroad and using the same sim connected to a local network in the country I went to. It took 4 tries to join one of those networks. When I then came home this problem started again.
My thought is that there is some setting that should be there that stayed from my trip. I have tried clearing all caches from the storage in settings and the dalvik cache. No difference. I'm not to keen on re-installing my phone again. So my question is, has this happened to anyone else? Did you solve it? Is there something I can do to remove all previous settings for the network to make it work again? Other suggestions?
This happens to me, at least 4 times a day for me, it has only been doing it since I installed 5.1 on my nexus 5, which was a brand new one from Google since I smashed my screen and they just gave me a new one, I'm in the UK btw, not sure where you are but it does take forever to connect to mobile network when I turn wifi off too.
I constantly lose connection at my house going from E to H+ to LTE throughout the day
Sent from my Nexus 5 using XDA Free mobile app
kieran_bondflashy said:
This happens to me, at least 4 times a day for me, it has only been doing it since I installed 5.1 on my nexus 5, which was a brand new one from Google since I smashed my screen and they just gave me a new one, I'm in the UK btw, not sure where you are but it does take forever to connect to mobile network when I turn wifi off too.
Click to expand...
Click to collapse
I'm in Spain.
For me it happened before 5.1 as well. But 5.1 fixed it temporarily, until I travelled with my phone. Have you had to switch to another network with that phone?
For some reason when manually looking for a network it seems to be running on a timeout function because it takes me 60 seconds to get the list, always. This feels like a very antique solution, they should just populate the list as a network is found like wifi does it.

S6 wifi issues

Hello everyone!
I've recently bought my s6 after killing my old s5 with salt water on a Mediterranean trip (after taking it apart I found out the previous owner had the screen replaced, probably didn't do a very good job of putting the seals back together), and I was hoping that the notifications issue was gone on the s6. Here's what happens: when I get up in the morning I usually start my phone routine by reading the news, maybe watching some videos on YouTube, check on my games, and so on. The WiFi is on all the time when I'm at home. The first time I unlock the screen I only see the default email app notifications, 2 or 3 new emails. Once the screen is unlocked, other notifications show up, like the Gmail app, WhatsApp, tapatalk, and so on. It does this 80 to 90% of the time, maybe once or twice a month I see all my notifications the first time I press the power button to unlock my screen. Going on, half an hour to one hour after reading my newspapers feeds and watching videos, playing my games, there is a noticeable lag whenever I try opening a new Internet tab, or a new YouTube video, or anything that requires the Internet connection. After this lagginess starts, usually within a few minutes my phone behaves like it's not connected to the Internet anymore. The WiFi signal is strong, it stays connected to the router, but I can't use the Internet, it just shows that it's loading whatever it is I've asked it to load at the moment (YouTube video, internet tabs and so on) and remains like that until I disconnect from the WiFi and reconnect. I have to do that for the Internet connection to work again. I've noticed that while on mobile data it doesn't exhibit this issue as much, maybe just the occasional WhatsApp notifications halt, other than that it seems to be working ok.
Before you answer you must know that I'm not using the"do not disturb" mode at all, the router is brand new and it gets a reset every few days . I experience this issue both at my place and at my girlfriend's place, we have different router manufacturers.
I used to get the same problem with the old s5 as well. At first I thought the router was the issue, got a new one, the issue is still there. I also did the wipe cache partition, factory settings reset, different Google account,all with the same end result.
Sorry for the layman terms, I was trying to present the facts as I experience them in hope that the more technologicaly educated of you will know where or why the issue happens.
If you have any ideas or advice that I haven't tried, please share and thank you for reading.
Sent from my SM-G920F using Tapatalk

[6039s] Google Play (I think) wakelock issue

I can't figure this out to save my life. 6039s Android 6. No root. No special mods. Nothing. Bone stock.
In the middle of the day today I suddenly started getting a horrendous wakelock. I thought it was a Google Play issue but it turned out that it's some kind of mobile data issue.
My LTE connection isn't working right. It's slow for some apps and non existent for others.
For instance my sports score app loads at 2G speeds. My web browser seems to work okay. But my t mobile tuesday's app gives me a big warning that I'm not connected to the internet at all. And the Google Play app gives me all kinds of warning that I need to have background data enabled to use Play, but background data IS enabled.
Making matters worse, when this issue is happening my phone enters a miserable and unstoppable wake lock that drains the battery so fast it hard to even charge it. And it saps up the system resources to heavily that the phone slows down to a crawl and can't be used for anything else. Not to mention the phone gets insanely hot from the excess processing. Could a tower issue that's causing a connection problem cause such a wakelock?
I tried doing a reset of the radio connections in settings, but I don't think it actually did anything because all my settings and connections were still there. Still had my wifi password, BT connections, etc.
I tried wiping cache in recovery but it didn't work. Says it did it. But on reboot I didn't get the "app 1 of 82 is updating". So I don't think it actually did that either.
I cannot figure this out to save my life.
I thought maybe it was a tower issue. But my wife has the exact same phone and it's working fine. I called T Mobile and they said they are having a tower problem near my house, but still...wife's phone is fine. And I've seen this problem now in 3 different locations across about a 5-6 mile range. So I have to have been on more than 1 tower in that time.
When I turn on wifi and have a wifi connection the problem goes away entirely. That's telling me that the problem is the system getting upset that it doesn't have a solid internet connection. Changing the connection to 3G or 2G does not solve the issue.
The problem lasted the whole second half of yesterday, was fine overnight while I left wifi on, was fine on day 2 when I was back to 4G networks, and then suddenly is back again.
Anyone got any ideas or suggestions?
Is there some server android is trying to stay in constant contact with that I can block the connection to? Perhaps limit background data to something? I can't figure out what.
This update was irrelevant. Turned out to be a red herring. Still having the problem.
Nevermind this update. STill having the problem
I give up. I'm about to throw the phone against a wall to smash it. The system has become totally loused up. Whenever it goes into these goofy wakelock states the system is so overtaxed that everything takes forever to process. Nothing solves it.
And its' getting worse. Now I have oddly limited connectivity.
T Mobile's tech support was useless. They had me thinking it was a tower issue. That was 3 days ago. Now suddenly they have no records of a tower issue in my area over the last week.
I can make voice calls. But I cant' send text messages. I can use my web browser to search the internet, but not SOME apps that need data like a weather app or Google Play. Other apps work fine to pull data.
Yet it says I have an LTE connection the whole time.
This is the single weirdest issue I've ever seen on Android.
What in the hell could have just jumped in out of nowhere and started causing these issues?

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