[q] help! My nexus 5 is stuck on the google logo - Nexus 5 Q&A, Help & Troubleshooting

My nexus 5 froze during use so I forced shutdown. When I turned it back on it stuck and the google logo. I tried to factory reset from fastboot but when i select recovery the screen just goes blank (i don't see the android robot with the exclamation) and I have to manually shut it down. I also tried to unlock the bootloader to flash the factory image but when I select "Yes" to unlock the bootloader the same thing happens (the screen goes blank). Can anyone help with this?

Solodus said:
My nexus 5 froze during use so I forced shutdown. When I turned it back on it stuck and the google logo. I tried to factory reset from fastboot but when i select recovery the screen just goes blank (i don't see the android robot with the exclamation) and I have to manually shut it down. I also tried to unlock the bootloader to flash the factory image but when I select "Yes" to unlock the bootloader the same thing happens (the screen goes blank). Can anyone help with this?
Click to expand...
Click to collapse
nothing can do, rma it

49345658
k-fei said:
nothing can do, rma it
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Click to collapse
rma?

Solodus said:
rma?
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Click to collapse
Try holding the power button down for 30 seconds
Sent from my Nexus 5

jd1639 said:
Try holding the power button down for 30 seconds
Sent from my Nexus 5
Click to expand...
Click to collapse
Holding the power button down for 30 seconds has no effect. My problem is that I can't get past the google logo and every time I select recovery mode from fastoot the screen just goes blank and I don't see the android with the exclamation as I should.

Stock? Rooted? Did you use custom rom/kernel before?

Sounds like something corrupted with the internal memory.
RMA time.

Solodus said:
Holding the power button down for 30 seconds has no effect. My problem is that I can't get past the google logo and every time I select recovery mode from fastoot the screen just goes blank and I don't see the android with the exclamation as I should.
Click to expand...
Click to collapse
Boot into fastboot while connected to your pc and in a command prompt type
fastboot oem device-info
Maybe your attempt at unlocking the bootloader worked.
Sent from my Nexus 5

The flash chip (or emmc) is half way dead. There is nothing you can do. Send back the phone to repair.
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Related

Nexus 5 stuck in boot loop and cant access boot loader

i flashed the latest nightly of AOKP today and then restored all my apps and data with titanium backup. When the restore was complete it prompted me to reboot my device so i did. ever since then i have been unable to reboot my phone as it is stuck on the start up screen. i then tried to restore from a backup of my other rom and then found out that i couldn't boot into the boot loader as when i held down the power and + volume button the startup would begin and then the phone would turn off. any ideas on how to fix this.
What it's happening is your stuck in a boot loop.
When you are holding power and volume down the phone is only interested in the power button part. Which is why it's powering off.
Just keep the buttons held both power and volume down. When it powers off keep them held and you should come into the bootloader
Sent from my Nexus 4 using xda app-developers app
I have tried that but it just goes tocthe Google screen then turns off again
rdodds97 said:
when i held down the power and + volume button the startup would begin and then the phone would turn off. any ideas on how to fix this.
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Click to collapse
Not sure if the quote is a typo or not, but it should be power and - volume. You can also try power and both volume buttons, which will take you to the secondary boot loader.
adrman said:
Not sure if the quote is a typo or not, but it should be power and - volume. You can also try power and both volume buttons, which will take you to the secondary boot loader.
Click to expand...
Click to collapse
If the phone is turned on and you press both volumes and power keys then you get qhusb mode
Sent from my Nexus 5 using xda app-developers app
bitdomo said:
If the phone is turned on and you press both volumes and power keys then you get qhusb mode
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
I assumed the op was able to completely power down by just continuing to hold the power button and possibly had the wrong button combo.
What do you mean by start up screen?
You see the screen tells you "Google" and it stays there?
Sent from my Nexus 5 using xda app-developers app
bitdomo said:
What do you mean by start up screen?
You see the screen tells you "Google" and it stays there?
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
Yes but then it goes to the 4 coloured circles which move around and it stays there
rdodds97 said:
Yes but then it goes to the 4 coloured circles which move around and it stays there
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Click to collapse
Hold your power button down for 30 to 60 seconds. You should be powered down. Then try to get into the boot loader. Vol down + power. Dues it get into bootloader?
adrman said:
Not sure if the quote is a typo or not, but it should be power and - volume. You can also try power and both volume buttons, which will take you to the secondary boot loader.
Click to expand...
Click to collapse
I can now access recovery mode which is all I need. I have always thoight it was power and volume + but I must have been confused with my tablet z. Thank you all anyway for helping me
rdodds97 said:
I can now access recovery mode which is all I need. I have always thoight it was power and volume + but I must have been confused with my tablet z. Thank you all anyway for helping me
Click to expand...
Click to collapse
Great news!
Sent from my Nexus 5 using Tapatalk
Hi guys.
Sorry for bumping but I have the same issue and for me it wasn't fixed by going in recovery mode. I already tried deleting cash, and even tried getting back to factory settings. But still, when i restart the phone, the same loop keeps occuring.
At first it always just went to 'google' and then rebooted and rebooted. Now it just keeps stuck with the google logo (the 4 colour image).
Could someone help me possibly?
Thanks in advance
Kevin
cryptail said:
Hi guys.
Sorry for bumping but I have the same issue and for me it wasn't fixed by going in recovery mode. I already tried deleting cash, and even tried getting back to factory settings. But still, when i restart the phone, the same loop keeps occuring.
At first it always just went to 'google' and then rebooted and rebooted. Now it just keeps stuck with the google logo (the 4 colour image).
Could someone help me possibly?
Thanks in advance
Kevin
Click to expand...
Click to collapse
Hi Kevin,
Try LG flashtool. Link in my signature. If you have the 32GB version of the american nexus 5 (D820) you can use the converted firmware without any problem. It was tested numerous time.
You can also try to reflash stock google rom in fastboot mode http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
If you are using LG flashtool and you get error about cant format userdata and/or cache or by checking the flashing log you see timeout errors then your phone have a fauilty emmc. If you are using the fastboot method and you see "remote: flash write failure" text in the CMD window then you have fauilty emmc. Your only option is to rma your phone if bought from google or claim your warranty from LG if your phone is not from Google and you have the receipt of your phone.

Frozen at factory reset

So I was given a TF300T broken screen. I replaced the screen and had about 10 white dots all over the screen.
Cold restarted no love the white dots where still there and screen cal was out.
So I decided to factory restart not knowing it was rooted.
Now it's frozen at the factory restart Android with blue line below.
I have tried Vol down and pwr.................. nothing
Any ideas.......
bongo333 said:
So I was given a TF300T broken screen. I replaced the screen and had about 10 white dots all over the screen.
Cold restarted no love the white dots where still there and screen cal was out.
So I decided to factory restart not knowing it was rooted.
Now it's frozen at the factory restart Android with blue line below.
I have tried Vol down and pwr.................. nothing
Any ideas.......
Click to expand...
Click to collapse
You clicked wipe data?
Look up Buster's recovery script in the general section and try that.
cmendonc2 said:
You clicked wipe data?
Look up Buster's recovery script in the general section and try that.
Click to expand...
Click to collapse
Well I guess so as I clicked factory reset.
I'll give it a go and report......Thanks
NO LOVE still stuck on frozen robot with frozen progress bar
bongo333 said:
NO LOVE still stuck on frozen robot with frozen progress bar
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Click to collapse
I have same problem, tried reset hole no different. any ideas?
Have you tried buster99's recovery scripts?
Yup tried busters scripts... Every time I enter a command it always stays at " waiting for device" and never does anything
So I have to restart the cmd prompt to try next line or try same line again.
Is this right
bongo333 said:
Yup tried busters scripts... Every time I enter a command it always stays at " waiting for device" and never does anything
So I have to restart the cmd prompt to try next line or try same line again.
Is this right
Click to expand...
Click to collapse
Do you have access to fastboot or recovery terminal command or not?
in short no I don't think so. when it boots it.goes as follows:
A:
Press power (or power and Down)
ASUS logo appears together with Your device is unlocked (in top left)
Then goes to screen with robot and progress bar as if restoring, where it freezes after 20 sec
bongo333 said:
in short no I don't think so. when it boots it.goes as follows:
A:
Press power (or power and Down)
ASUS logo appears together with Your device is unlocked (in top left)
Then goes to screen with robot and progress bar as if restoring, where it freezes after 20 sec
Click to expand...
Click to collapse
Ah OK. Sounds like it has a file cached that it is trying to flash. Unfortunately without fastboot we can't attempt to wipe it.
sbdags said:
Ah OK. Sounds like it has a file cached that it is trying to flash. Unfortunately without fastboot we can't attempt to wipe it.
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Click to collapse
AAAhhhhhh poo......
So it's NFG???? Kapoot.... dead.... Computer says Noooo.....
Nuffin,,,,, Nudda ..... Zip .....Zilch I can do....
With no access I don't know how to fix it......
sbdags said:
With no access I don't know how to fix it......
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Click to collapse
TNT ????

NEXUS 5 Stuck on erasing...

Got this nexus 5 unit and trying to fix here, when I try to unlock the bootloader they stuck on this
what should I do?
Yes, erasing can take a lot of time sometimes. I wouldn't suggest you to terminate the operation.. Wait for another 15 mins and see if it gets erased.. If not, start over. Don't forget to reboot bootloader...
Have you tried rebooting recovery (power button/volume down)?
Sent from my Nexus 5 using XDA Premium 4 mobile app
onernight
vin4yak said:
Yes, erasing can take a lot of time sometimes. I wouldn't suggest you to terminate the operation.. Wait for another 15 mins and see if it gets erased.. If not, start over. Don't forget to reboot bootloader...
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Click to collapse
Already try several times , the larger amount of hours that I wait is overnight (10 hours) and nothing
troiane said:
Already try several times , the larger amount of hours that I wait is overnight (10 hours) and nothing
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Click to collapse
Ok, so what's the issue now? Is the bootloader unlocked or locked?? Are you in a bootloop?
yes... but no good
Nucleonic said:
Have you tried rebooting recovery (power button/volume down)?
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Click to collapse
return to locked state - locked
yes
vin4yak said:
Ok, so what's the issue now? Is the bootloader unlocked or locked?? Are you in a bootloop?
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Click to collapse
yes in a bootloop - the recovery don´t work, and I can´t unlock the bootloader to flash a stock img
troiane said:
yes in a bootloop - the recovery don´t work, and I can´t unlock the bootloader to flash a stock img
Click to expand...
Click to collapse
What do you mean by the recovery won't work?? What happens when you select Recovery from the bootloader??
To sum it up, here's your scenario..
Stuck in bootloop, Can't access recovery, can't unlock bootloader as it gets stuck on "erasing"..
I don't think you have much of a choice m8 other than RMA'ing it.. You need access to the recovery or to "unlocked" bootloader if you want to fix anything.
vin4yak said:
What do you mean by the recovery won't work?? What happens when you select Recovery from the bootloader??
To sum it up, here's your scenario..
Stuck in bootloop, Can't access recovery, can't unlock bootloader as it gets stuck on "erasing"..
I don't think you have much of a choice m8 other than RMA'ing it.. You need access to the recovery or to "unlocked" bootloader if you want to fix anything.
Click to expand...
Click to collapse
Let me explain, I enter in recovery mode, and I get the options : restart bootloader, recovery mode, power off, and start, it is that recovery mode that I told you that not work, the phone becomes ON but whith black screen, and if I power of and power on again, GOOGLE logo in white appear on the center of the screen and stays stuck on that
troiane said:
Let me explain, I enter in recovery mode, and I get the options : restart bootloader, recovery mode, power off, and start, it is that recovery mode that I told you that not work, the phone becomes ON but whith black screen, and if I power of and power on again, GOOGLE logo in white appear on the center of the screen and stays stuck on that
Click to expand...
Click to collapse
Yeah, I got what you meant the first time you explained...
Getting stuck on Google Logo means a bootloop..
Since, you can't access recovery and also unlock the bootloader, you're out of options.. I can't think of anyway to fix this.
My advice would be to switch off the phone.. Let it cool down for 15 mins.. reboot your computer or use another computer.. Try to unlock the bootloader now or try accessing the recovery.. If you still can't, I would RMA it..
Might i suggest flashing the stock google images again, a simple search in the forum or on google will help you with that, they come with a flash-all file that will do all the work for you. just need to download the files to be able to do it and will need to be in bootloader mode for the stock images to flash
If you have tried everything then try this http://forum.xda-developers.com/goo...orial-how-to-flash-factory-images-lg-t2713833
Tapatalk-kal küldve az én Nexus 5-el

[q] [help]nexus 5 stuck. 5.0.1. Stuck while booting.

Hey there,
I am Nexus 5 user. Recently I updated my phone to Lolipop 5.0.1. At first the phone worked fine. A few days later the background apps started restarting. That was still manageable. A week back the phone started restarting. So I read about in a Google Forum, it advised to delete partition cache from the 'Recovery Mode' . I did so. It worked and phone stopped restarting. Now a week later the problem started again. So I wiped partition cache. But during the process the battery ran out and the phone switched off.
Now when I try to switch on the phone, the Google logo appears and then the phone freezes in the boot animation.
The phone boots into bootloader(power button + volume up + volume down), but when I try to get into Recovery Mode, an android is displayed with a red exclamation mark.
The bootloader is locked, so I can't flash the original image.
Need help to get the phone back.
Additional info about the device:
a. Nexus 5 32GB
b. Lolipop 5.0.1
c. Locked bootloader/ unrooted
d. Still in warranty.
The dead android is recovery mode. When you see that press and hold the power button then press and release vol up. Try a factory reset in there. Note, it will wipe your device so backup first if you can.
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
The dead android is recovery mode. When you see that press and hold the power button then press and release vol up. Try a factory reset in there. Note, it will wipe your device so backup first if you can.
Sent from my Nexus 5 using XDA Free mobile app
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Click to collapse
This isnt't working. Holding the power button and volume button together does nothing. Holding only the power button puts the phone back in boot loop. Any other suggestions?
ShobhitJethani said:
This isnt't working. Holding the power button and volume button together does nothing. Holding only the power button puts the phone back in boot loop. Any other suggestions?
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Click to collapse
I think you're going to have to unlock the bootloader and flash the factory image. If that doesn't work then you have a hardware issue.
Sent from my Nexus 9 using XDA Free mobile app
jd1639 said:
I think you're going to have to unlock the bootloader and flash the factory image. If that doesn't work then you have a hardware issue.
Sent from my Nexus 9 using XDA Free mobile app
Click to expand...
Click to collapse
The phone isn't turning on. Any way I can unlock the bootloader without turning it on? Also, USB debugging is also turned off.
ShobhitJethani said:
The phone isn't turning on. Any way I can unlock the bootloader without turning it on? Also, USB debugging is also turned off.
Click to expand...
Click to collapse
If it doesn't turn on there is nothing you can do. You need to be able to boot into the bootloader. Usb debugging doesn't matter. You don't need it on to run fastboot commands.
Sent from my Nexus 9 using XDA Free mobile app
jd1639 said:
If it doesn't turn on there is nothing you can do. You need to be able to boot into the bootloader. Usb debugging doesn't matter. You don't need it on to run fastboot commands.
Sent from my Nexus 9 using XDA Free mobile app
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Click to collapse
The phone turns on. But goes into boot loop. I can boot into bootloader. But the bootloader is locked. How do I unlock it?
ShobhitJethani said:
The phone turns on. But goes into boot loop. I can boot into bootloader. But the bootloader is locked. How do I unlock it?
Click to expand...
Click to collapse
Google 15 second adb install xda. That'll setup adb and fastboot on your pc. Then boot the device into the bootloader, open a command window on your pc and then with your device connected via usb cable type into the command window
fastboot oem unlock
See this, http://forum.xda-developers.com/showthread.php?p=47156064
Sent from my Nexus 9 using XDA Free mobile app
jd1639 said:
Google 15 second adb install xda. That'll setup adb and fastboot on your pc. Then boot the device into the bootloader, open a command window on your pc and then with your device connected via usb cable type into the command window
fastboot oem unlock
See this, http://forum.xda-developers.com/showthread.php?p=47156064
Sent from my Nexus 9 using XDA Free mobile app
Click to expand...
Click to collapse
Thanks for the link, but the link says to unlock the bootloader, for that I need the phone to get pass the boot animation. Which is the main problem.
ShobhitJethani said:
Thanks for the link, but the link says to unlock the bootloader, for that I need the phone to get pass the boot animation. Which is the main problem.
Click to expand...
Click to collapse
Will the device boot into the bootloader, press and hold power and vol down? If it does you can unlock it and flash the factory image
Sent from my Nexus 9 using XDA Free mobile app
jd1639 said:
Will the device boot into the bootloader, press and hold power and vol down? If it does you can unlock it and flash the factory image
Sent from my Nexus 9 using XDA Free mobile app
Click to expand...
Click to collapse
The device does boot into bootloader. But when I get into recovery mode, an android with red triangle and exclamation is displayed. How do I remove it and get back into the normal recovery mode?
ShobhitJethani said:
The device does boot into bootloader. But when I get into recovery mode, an android with red triangle and exclamation is displayed. How do I remove it and get back into the normal recovery mode?
Click to expand...
Click to collapse
You don't need to get into recovery. Boot into the bootloader, unlock it, then flash the factory image. All that is done in the bootloader, not recovery.
Sent from my Nexus 9 using XDA Free mobile app
There is little confusion here @ShobhitJethani. Let's make things clear.
Bootloader mode (or fastboot mode) is when you press and hold volume_down+power keys.
Recovery mode is when you select the recovery mode with the power key in the bootloader mode.
To enable the menu options in stock recovery you have to PRESS and HOLD the POWER key and while you do that you just PRESS the VOLUME_UP key and then you RELEASE the VOLUME_UP key and then you can RELEASE the POWER key too.
What you did is starting to press and hold volume _up and power keys at the same time which is wrong.
Also, to unlock bootloader you just have to put the phone to bootloader mode. You dont have to do anything special before that.
I hope you now understand.
I somehow managed to remove the tamper flag and then gave it to the service center. They flashed KitKat on the phone. And now I also have updated my phone to 5.1 OTA. Thanks to everyone for trying to help me.

[Q] Softbricked, won't turn off, stay in fastboot, or boot to recovery.

Hi, I have a oneplus one running cyanogenmod (one of the first lollipop nightlies, not sure which). The phone is rooted, and has been working fine since march. I was simply in the car using it and upon leaving, next thing I know it's stuck in a boot loop.
I get:
Vibrate
1 sec black (but on) screen
oneplus "powered by android" boot up screen for ~6 seconds
1 sec black (off) screen
Just repeating.
Holding down the power button does nothing. Holding down volume down & power will turn the screen black, until the point at which I let go of the buttons, when it goes back into the loop.
Holding down volume up & power gives you the "fastboot mode" message, but then goes back into the loop after a few seconds of showing that.
So far I have left it charging for 6+ hours, had it discharge fully (which was the only thing that stopped it from constantly restarting) . I have plugged it into my computer, and it is recognised and the drivers start installing (haven't plugged it in since formatting computer), but it turns off before they can be installed.
I was advised to come here from reddit, hope you can help
Have you tried this?
http://forum.xda-developers.com/oneplus-one/help/guide-unbrick-oneplus-one-t3013732
Heisenberg said:
Have you tried this?
http://forum.xda-developers.com/oneplus-one/help/guide-unbrick-oneplus-one-t3013732
Click to expand...
Click to collapse
I didn't want to try it because from their description, my phone isn't hardbricked. The oneplus "powered by android" screen comes on, and it will say fastboot mode if you boot it into fastboot mode, it just restarts after a few seconds of saying that.
bumfluff29 said:
I didn't want to try it because from their description, my phone isn't hardbricked. The oneplus "powered by android" screen comes on, and it will say fastboot mode if you boot it into fastboot mode, it just restarts after a few seconds of saying that.
Click to expand...
Click to collapse
Exactly how long do you have access to fastboot for?
Heisenberg said:
Exactly how long do you have access to fastboot for?
Click to expand...
Click to collapse
About 5 seconds
Hmm, probably not long enough. Will it give a response if you issue this command?
Code:
fastboot oem device-info

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