Nexus 5 screen has broken - Nexus 5 Q&A, Help & Troubleshooting

Hi,
Last night while using my nexus, my screen suddenly bled around the corners really bad and now my screen looks washed out and has a yellow tint to it if viewed from an angle!
Anybody else had this problem?
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"EDIT"
Now looking at this screenshot, its how my phone screen is meant to look, does that mean this could be a digitiser problem?
Sent from my Nexus 5 using Tapatalk

doug143 said:
Hi,
Last night while using my nexus, my screen suddenly bled around the corners really bad and now my screen looks washed out and has a yellow tint to it if viewed from an angle!
Anybody else had this problem?
"EDIT"
Now looking at this screenshot, its how my phone screen is meant to look, does that mean this could be a digitiser problem?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Nope. Its not the digitizer. The digitizer is a clear glass that processes you touches into data that is than put into a map that tells the phone what part of the screen was touched. What you are seeing is either LCD's LCD layer or its backlight. Either way you need a new LCD. The n5 has the digitizer and LCD fuzed to cut down on thickness. So the entire front panel needs to be swapped. 130-150 USD cost. It is however nearly impossible for anything other than a faulty part to cause this. So you should still be able to get it replaces with ease. As for anybody else having this issue. It has plagued LCD screens on phones forever IPS's especially.
Sent from my Nexus 5 using xda app-developers app

whozilla said:
Nope. Its not the digitizer. The digitizer is a clear glass that processes you touches into data that is than put into a map that tells the phone what part of the screen was touched. What you are seeing is either LCD's LCD layer or its backlight. Either way you need a new LCD. The n5 has the digitizer and LCD fuzed to cut down on thickness. So the entire front panel needs to be swapped. 130-150 USD cost. It is however nearly impossible for anything other than a faulty part to cause this. So you should still be able to get it replaces with ease. As for anybody else having this issue. It has plagued LCD screens on phones forever IPS's especially.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
I'm in the UK and purchased the phone from an independent retailer, hopefully they will repair it for me, apparently the repair it within the manufacturers warranty.
Only had the phone for 4 months!
Thanks for the reply!

4 months! Longer than the rest of us then
Sent from my Nexus 5

pepdavies said:
4 months! Longer than the rest of us then
Sent from my Nexus 5
Click to expand...
Click to collapse
Haha my bad, 2 months and 16 days to be precise!
*UPDATE*
Just to update, the phone has now developed around 10 dead pixels at random locations on the screen and the colour is all washed out around the edges!
Taking the phone into Phones 4 U after work and they're going to send away to get fixed, hope LG just replace the device.

doug143 said:
Haha my bad, 2 months and 16 days to be precise!
*UPDATE*
Just to update, the phone has now developed around 10 dead pixels at random locations on the screen and the colour is all washed out around the edges!
Taking the phone into Phones 4 U after work and they're going to send away to get fixed, hope LG just replace the device.
Click to expand...
Click to collapse
They should replace it. Its one of those problems they anticipate. My HTC one had that issue.
Sent from my Nexus 5 using xda app-developers app

whozilla said:
They should replace it. Its one of those problems they anticipate. My HTC one had that issue.
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
Yeah i took it in today and it has been sent away for repair, think it'll get passed to LG from them and hopefully they just replace it, hate the thought of using a phone thats had the front panel replaced lol dunno why.
7-10 days i got told, that's like 7-10 years for me love my nexus.
Went into Phones 4 U and the guy tried to tell me they didn't sell that phone..... well yes you do coz this is where i bought it! haha
Anyway, hopefully it'll be quick and painless.

Related

White don in the middle of the screen

Hey i have this white dot on the middle of the screen . i mean its white on black backgrounds but not noticable on lighter colours . what could this be ?
I have this problem,I have sent my phone to HTC 5 times now and the problem is still here
Sent from my HTC Sensation Z710e using xda app-developers app
Sounds like a stuck pixel. If it was dead it would be black.
There are various apps that are designed to attempt to fix the problem, by flashing the screen to create different levels of pixel activity. But I'm not sure if they will actually do anything.
Sent from my Bruce's CM10 Sensation using XDA Premium
I have a problem like this as well. It's not a stuck pixel, it looks more like a "smear" on the screen whose pixels won't get as dark as they are supposed to. The problem is most apparent on dark gray backgrounds. You know, the kind that's all over Holo. :/
Never tried to contact HTC about it since I figured it was my fault, but if other people here have exactly the same problem then it may be a more widespread problem.
DriesDude said:
I have a problem like this as well. It's not a stuck pixel, it looks more like a "smear" on the screen whose pixels won't get as dark as they are supposed to. The problem is most apparent on dark gray backgrounds. You know, the kind that's all over Holo. :/
Never tried to contact HTC about it since I figured it was my fault, but if other people here have exactly the same problem then it may be a more widespread problem.
Click to expand...
Click to collapse
have same problem here.
Here's a picture of the problem on my phone, for reference.
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DriesDude said:
Here's a picture of the problem on my phone, for reference.
Click to expand...
Click to collapse
It's still very hard too see it properly. Has it always been there?
It sort of reminds me of the first LCD TVs that were released that suffered from 'clouding' in the corners. Which could be 'massaged' out of the panel. Yet this is directly in the centre area if the panel. Or even reminds me the knuckle marks on my old Dell monitor (long MMORPG story) that look exactly like that. Damaged pixels that won't fill completely anymore.
I find it hard to imagine how this could happen without direct damaged (which is pretty much impossible in this scenario, without a damaged digitizer). Or without it being a manufacturing issue, prior or even during assembly.
Sent from my Bruce's CM10 Sensation using XDA Premium
Hmmm strange, I have the same problem since about 2 months. I thought it was my fault because I pressed the screen too hard or something. On my phone it's a dot, not a smudge.
V1k70r said:
Hmmm strange, I have the same problem since about 2 months. I thought it was my fault because I pressed the screen too hard or something. On my phone it's a dot, not a smudge.
Click to expand...
Click to collapse
Same here small light grey dot smack bang in the centre of the screen. Only noticeable on dark backgrounds.
DriesDude said:
Here's a picture of the problem on my phone, for reference.
Click to expand...
Click to collapse
Have you opened up the case of the phone at all? If you get something behind the screen it will push the center of it out and create exactly the issue you have.
Even if you haven't opened it up, something could be stuck back there. A big peice of dirt, a small plastic peice that broke up internally, or anything else.
If you have teken the device part, do it again and make sure it's clean behind the screen. If you haven't, send it back for a new one.

I changed the lcd and digitizer for my HOX and now theres NO SERVICE (no signal)

Hello
Alright, so I had my lcd digitizer combo replaced, since the glass was broken. At first the lcd didnt work because it was AOM or something like that and wasnt Sharp's model like originally, but i syncded it as follows:
1.Took out the battery
2.Connected the old screen
3.Put back your battery
4.Start your phone
5.Wait about 2min to be sure
6.Take the old screen and replace it by the new
7.Press power button
8. Should be running and working.
But now.. after assembly it does detect the sim card, but gets no signal, so i cant make calls go to internet etc.. But wlan however does work ?
is there something I broke in the progress or ..
Hoping for some help, thanks
Delacty said:
Hello
Alright, so I had my lcd digitizer combo replaced, since the glass was broken. At first the lcd didnt work because it was AOM or something like that and wasnt Sharp's model like originally, but i syncded it as follows:
1.Took out the battery
2.Connected the old screen
3.Put back your battery
4.Start your phone
5.Wait about 2min to be sure
6.Take the old screen and replace it by the new
7.Press power button
8. Should be running and working.
But now.. after assembly it does detect the sim card, but gets no signal, so i cant make calls go to internet etc.. But wlan however does work ?
is there something I broke in the progress or ..
Hoping for some help, thanks
Click to expand...
Click to collapse
Maybe you forgot to connect a cable somewhere?
Sent from my HTC One X using xda app-developers app
jesi.james said:
Maybe you forgot to connect a cable somewhere?
Sent from my HTC One X using xda app-developers app
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Yeah.. no.. Theres like only 4 cables that needs to be connected. And I have dis- and reassembled it like 20 times so far. Havent noticed enything loose.
Im just amazed that im the only one with this problem :S.
Is your antenna connected securely?
Sent from my Nexus 4
It seems your flux capacitor is damaged, did you touch that at all?
Sent from my One X using xda premium
Arrow44 said:
It seems your flux capacitor is damaged, did you touch that at all?
Sent from my One X using xda premium
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>mfw
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Sent from my Nexus 4
mirGantrophy said:
>mfw
Sent from my Nexus 4
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Hahahaha
Sent from my One X using xda premium
Delacty said:
Yeah.. no.. Theres like only 4 cables that needs to be connected. And I have dis- and reassembled it like 20 times so far. Havent noticed enything loose.
Im just amazed that im the only one with this problem :S.
Click to expand...
Click to collapse
Hmm are you receiving any signal at all? Or is it just an x by the signal strength meter? Maybe reseating the cable could help. Also, see if it'll work again if you put the old LCD back in
Sent from my HTC One X using xda app-developers app
jesi.james said:
Hmm are you receiving any signal at all? Or is it just an x by the signal strength meter? Maybe reseating the cable could help. Also, see if it'll work again if you put the old LCD back in
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
There's just an x. Im thinking of ordering a new antenna from china. It's gonna take pretty long, but theres no
Where else closer available.
And the old lcd is broken, because i unsuccesfully seperated it from the glass.
Delacty said:
There's just an x. Im thinking of ordering a new antenna from china. It's gonna take pretty long, but theres no
Where else closer available.
And the old lcd is broken, because i unsuccesfully seperated it from the glass.
Click to expand...
Click to collapse
did the new antenna cable thing you ordered fix the problem?
markboi13 said:
did the new antenna cable thing you ordered fix the problem?
Click to expand...
Click to collapse
Yes it did. The cable was golden, and seemed to be a lot better quality.
Are you trying it completely assembled, with the rear housing on? You won't get any phone signal or sound if it isn't on.
If it's completely assembled, make sure there's nothing covering the gold contacts on either the phone motherboard or the housing. There could be a piece of tape or something in the way.

Different Screens in newer models?

So I RMA'd and Google sent me a new Nexus 5 from the new "311k" batch. My original Nexus 5 is a "launch" version of the "310k" batch...
I turn my phone on and I immediately see a yellow/brownish tint to the new one they sent me (311k). Now, is this something that's permanent or will it get better with more use of the phone? My original Nexus 5 has bright whites with no beige tint to them...
I took some pics with an S3, the differences in pictures seem minor...in person it's literally night and day. Especially when using an app like hangouts...I'm sure if I had a better camera it'd pick it up.
Both taken at full brightness
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Are you using a custom kernel?
Sent from my Nexus 5 using Tapatalk
FuMMoD said:
Are you using a custom kernel?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I am not. I searched google and it seems to be an issue some people are having...but like I said it's odd to me because it's such a drastic difference and you can notice it everywhere on the phone.
You can't even say the whites are "white"
That's really interesting. There is a way to find it what type of screen out has with a terminal command. It's in a screen thread here somewhere. It would be good to know exactly what screens both the phones have. I noticed when I got my phone it had a brownish, reddish tint and flashing a custom kernel gave me amazing colors.
Sent from my Nexus 5 using Tapatalk
FuMMoD said:
That's really interesting. There is a way to find it what type of screen out has with a terminal command. It's in a screen thread here somewhere. It would be good to know exactly what screens both the phones have. I noticed when I got my phone it had a brownish, reddish tint and flashing a custom kernel gave me amazing colors.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I know kernels can change the colors but why would it be different if it were a software issue? I know the 311k didn't have to download an update as the 310k's did when you turn on the phone.
OTSS said:
I know kernels can change the colors but why would it be different if it were a software issue? I know the 311k didn't have to download an update as the 310k's did when you turn on the phone.
Click to expand...
Click to collapse
My 310 straight from Google, out the box did not update anything. I think I got the second batch since I received it November 15.
Sent from my Nexus 5 using Tapatalk
Just wondering why you didn't use the same screen shot on both? Not trying to say anything, just struck me as odd.
FuMMoD said:
That's really interesting. There is a way to find it what type of screen out has with a terminal command. It's in a screen thread here somewhere. It would be good to know exactly what screens both the phones have. I noticed when I got my phone it had a brownish, reddish tint and flashing a custom kernel gave me amazing colors.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
meangreenie said:
Just wondering why you didn't use the same screen shot on both? Not trying to say anything, just struck me as odd.
Click to expand...
Click to collapse
No idea what you're talking about?
meangreenie said:
Just wondering why you didn't use the same screen shot on both? Not trying to say anything, just struck me as odd.
Click to expand...
Click to collapse
You do know that the Nexus 5 wording is the screen protector when you get them brand new..
Ph0enix. said:
You do know that the Nexus 5 wording is the screen protector when you get them brand new..
Click to expand...
Click to collapse
Well its only there to protect the screen during transit. Have you compared them without it on? It is possible it causes a slight tint to the screen?
As much as I know, yellow tint is normal with new screens. It goes away after some days of usage.
Firstly 311 just indicates 2013 month 11 (November) production date and 310 was month 10 - its not a build standard despite what many seem to be thinking. If something in production changes one day then you'll need the whole serial number to know if it's before or after a change.
My first was November production (311) and it came pre-loaded with Kit Kat - but it had a serious screen defect (colour banding and distortions) and was replaced by another November (311). I would say the second does have warmer whites but as it all works as designed I'm happy.
OTSS said:
So I RMA'd and Google sent me a new Nexus 5 from the new "311k" batch. My original Nexus 5 is a "launch" version of the "310k" batch...
I turn my phone on and I immediately see a yellow/brownish tint to the new one they sent me (311k). Now, is this something that's permanent or will it get better with more use of the phone? My original Nexus 5 has bright whites with no beige tint to them...
I took some pics with an S3, the differences in pictures seem minor...in person it's literally night and day. Especially when using an app like hangouts...I'm sure if I had a better camera it'd pick it up.
Both taken at full brightness
Click to expand...
Click to collapse
Same thing happened to me on my replacement. The first one seemed super white (along with some dead pixels) and the new one has a warmer (yellower) tone to it. At first I thought the same thing, is this a defect. And then I thought either way I like a warmer tone on a screen. The brighter one almost hurt my eyes actually.. Since I've been using the new screen for a while I think it may have brightened up some, but I don't have my defective N5 to compare it to. I guess my point is that I don't think it is defective. I think it is an improvement over the first one. Especially since I don't have any dead pixels and my vibrator motor is stronger too.
Just got mine 3 days ago and has the warmer looking screen. I do prefer the cooler screens like my N4 had but will live with it since there are no dead pixels or other issues people have reported.
Sent from my Nexus 5 using Tapatalk
see this. . it is n4.. i had three n4 and 2 had yellow tint one was normal white..
http://www.phonearena.com/news/Here...odels-have-slightly-different-screens_id44252
Wanted to update this thread...
So I got a replacement for the 2nd phone which had a yellow hue...but then when I got the 3rd phone and compared the screens, the yellow hue on the 2nd phone had gone away and the 3rd had the yellow hue.
So in my conclusion, it takes a few days - a week for the screen to break in.

Do all Nexus 5's have light bleed issues?

I got a Nexus 5 and it has light bleeding in the bottom left corner. Really noticeable since the nav buttons are black. I checked my sister's and brother's phone and they both have the same issue. They really don't care about it, but since I'm anal my eyes go straight to it. Coming from an HTC ONE, I feel somewhat spoiled by the amazing screen. So my question is, do they all have this issue? I want to RMA this phone and don't want to receive one with the same issue. I know the phone is cheap and hope the cost cutting measures aren't quality control...
Darkne0 said:
I got a Nexus 5 and it has light bleeding in the bottom left corner. Really noticeable since the nav buttons are black. I checked my sister's and brother's phone and they both have the same issue. They really don't care about it, but since I'm anal my eyes go straight to it. Coming from an HTC ONE, I feel somewhat spoiled by the amazing screen. So my question is, do they all have this issue? I want to RMA this phone and don't want to receive one with the same issue. I know the phone is cheap and hope the cost cutting measures aren't quality control...
Click to expand...
Click to collapse
Not all N5s have the light bleed issue, at least, mine doesn't.
People who complain about light bleeds just need something to b1tch about. You can't ever tell...
Sent from my Nexus 5 using XDA Premium 4 mobile app
jdbeitz said:
People who complain about light bleeds just need something to b1tch about. You can't ever tell...
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I bed to differ. I just swapped out my phone @ T-Mobile today. I had really bad bleed on the upper left corner. Dude at the store took one look at it and went and got me another one right away.
Sent from my Nexus 5 using Tapatalk
jdbeitz said:
People who complain about light bleeds just need something to b1tch about. You can't ever tell...
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
That's a really mature and thought out post. Maybe not everyone is ok with accepting defective products. Considering the fact that the screen is the single most important part of a smartphone, complaining about issues like light bleed is perfectly justified. My phone has zero light bleed but if it had even a tiny bit you can bet your ass it would already have been replaced. When you pay for a product, it should be flawless, and nobody should accept anything less. Ever.
Not mine thank God. I hate the exchanging part.
Sent from my Nexus 7 using XDA Premium 4 mobile app
No not all nexus 5 have the "light bleed"
Just about every LCD ever made has some lightbleed. I've seen some pictures of people who certainly should RMA but just about everyone will have some minor bleeding if you look hard enough and that's not worth returning.
Mine literally looks like this, RMA time I think...
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My first N4 had light bleed and the buzzing earpiece speaker. Didnt mind the bleed but buzzing was bad. RMA'd it. Second one didn't have buzzing, but light bleed was a little worst. I learned to live with it.
Ordered the N5 and it has light bleed. Wasn't surprised, so i guess its a nexus thingy. Meh, doesn't bother me anymore.
My LG G2 and GNote 10.1 though has no light bleed at all.
adriangb said:
Mine literally looks like this, RMA time I think...
Click to expand...
Click to collapse
I'd RMA it. That's not cool for something you paid $400 for. No excuse for that to exist in my opinion
Sent from my Nexus 4 using Tapatalk
mirGantrophy said:
I'd RMA it. That's not cool for something you paid $400 for. No excuse for that to exist in my opinion
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
Agreed. Did RMA, new one should come in today.

Reddish Hue Screen Color Normal ? Return this device ?

Hi Guys,
Need some advice. Just picked up a galaxy s8 plus for my personal device. I had one already for work. Noticed the work device has a much cooler screen and looks more white to me. Noticed the S8 plus i picked up for my personal has a redder hue to it. I tweaked the different modes in display but the personal device just cant get as cool or white as the work device I have. The work device (Left) is the US Snapdragon model and the personal ( right) is the international exynos model. Is this hue worth returning over or is this variation in screens normal. Looked at a Note 8 i have and it resembles the work device and is cooler and whiter as well. Any ways i can get the whites the same on my personal device ? Coincidentally the device on the right was manufactured 4/27/2017 while the device on the left was made 3/23/2017. I have also tried the display tweaks and the *#15987# trick.
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Return it. That's how my first looked, and no matter how I adjust the tone, it couldn't get white. My replacement is normal. I almost kept the first thinking it's normal per the number of reports I've seen about it, but I'm so glad I exchanged it.
Thanks for the feedback
Sent from my SM-N950U using Tapatalk
Just to rule it out, you don't have the Blue Light filter on right?
mjones73 said:
Just to rule it out, you don't have the Blue Light filter on right?
Click to expand...
Click to collapse
Nope
Sent from my SM-G935F using Tapatalk
red tint is a common issue on Samsung amoled displays! I had to exchange my device 6 times (!!) to get a decent screen, just look at my posts regarding that!
Sent from my SM-G955F using XDA-Developers Legacy app
Nvm
I'd keep it. Looks better than your other one. Definitely more natural
I own a small repair shop and actually had a client with this issue last week. Unfortunately for her, the phone was bought from eBay and it didn't had any warranty, so she couldn't ask for a replacement, thus coming to my shop. I kept looking for a solution all day long, but she eventually sold it.
Thanks
TML1504 said:
red tint is a common issue on Samsung amoled displays! I had to exchange my device 6 times (!!) to get a decent screen, just look at my posts regarding that!
Sent from my SM-G955F using XDA-Developers Legacy app
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Click to collapse
Thats crazy. Guess im going to live with it since i bought international and im in the US with no warranty.
viper98 said:
I'd keep it. Looks better than your other one. Definitely more natural
Click to expand...
Click to collapse
Its weird because videos and such look beautiful on the screen but i have to use adaptive mode.
RossTeagan said:
I own a small repair shop and actually had a client with this issue last week. Unfortunately for her, the phone was bought from eBay and it didn't had any warranty, so she couldn't ask for a replacement, thus coming to my shop. I kept looking for a solution all day long, but she eventually sold it.
Click to expand...
Click to collapse
Hopefully they remedy eventually. Was reading and some Note 8's even have the same issue. Guess you have to get used to it.
I would stick with basic. It is what everything but HDR content is supposed to be viewed in.
That yellowish tint is totally normal and how it should be. The phone you have pictured on the left has way too cool of an image.
TML1504 said:
red tint is a common issue on Samsung amoled displays! I had to exchange my device 6 times (!!) to get a decent screen, just look at my posts regarding that!
Sent from my SM-G955F using XDA-Developers Legacy app
Click to expand...
Click to collapse
had to go through about 4 exchanges when the iPhone SE came out due to yellowing on the display, so i feel your pain of going through the hassle of having to exchange 6! fortunately, i lucked out with the S8+ and the first replacement is perfect.

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