I've a smartphone which tends to shutdown randomly on its free will. Help, please. - General Questions and Answers

Hi there,
I'm having a problem with my smartphone and i felt like this is the #1 place to ask for guidance on android issues over the interwebz.
I have a low-budget Samsung Galaxy Y GT-S5360.
It's running what it came with, Android 2.3.6 / Gingerbread.XXLK3.
30 minutes after having it, i foolishly decided i need more internal memory and rooted the device, in order to remove the useless apps on it.
It was a total slaughter. I think i even pwnd Samsung Apps app.
Anyway, device worked well for months after the bloody carnage, but recently backfired right into my face with random shutdowns.
I have no proper idea on the reasoning of these shutdowns but i've collected some data on the subject, here they are;
- It randomly shuts down almost every day. Just 3-5 times a day if it's on a good mood. Over 10-12 if it feels down.
- Device never shuts down while being charged or connected through USB.
- Device usually shuts down after i used power button to lock the screen.
- It's not being locked on black screen, it definitelly shuts down, not properly tho. (no small time vibrating)
- I feel like front sensors (which turns off the screen during calls) might be causing this, because lately it's shutting down whilst calls on my face. I even managed to shut it down by wiping the mentioned sensors with my thumb.
- Sometimes it can be shut down by brute force. I mean putting it down to table a little bit harder than average.
- My SDCard is problematic, it gets unmounted and says its damaged but i tend to ignore it and just reply with "sssh everything is gonna be alright" (format and reuse)
- I have only a handful of apps which contains bank & password apps etc. Nothing serious going on with my services.
PLEASE HELP ME OUT IF YOU RECOGNIZE THE SEMPTOMS.
What should i do? A custom rom? New battery?
Thanks in advance.

Bonus information;
I've never seen it shutdown with my own eyes.
It usually happens when its' screen is blacked out, when i put it in my pocket or table.
Or when i try to make a call and put it against my head.
So whatever is happening, it happens while the screen is blacked out.
It neves turned off while listening to music either.

straud said:
Bonus information;
I've never seen it shutdown with my own eyes.
It usually happens when its' screen is blacked out, when i put it in my pocket or table.
Or when i try to make a call and put it against my head.
So whatever is happening, it happens while the screen is blacked out.
It neves turned off while listening to music either.
Click to expand...
Click to collapse
might be you should go to recovery mode and do a data factory rest and also might need to clear the cache partition.
try it..

prafull07 said:
might be you should go to recovery mode and do a data factory rest and also might need to clear the cache partition.
try it..
Click to expand...
Click to collapse
Ah yes, i did that. Sorry that i forgot to mentioned it.
I've factory reseted it and while i was there i got curious and did the cache-clearing too.
But the problem persists.

straud said:
Ah yes, i did that. Sorry that i forgot to mentioned it.
I've factory reseted it and while i was there i got curious and did the cache-clearing too.
But the problem persists.
Click to expand...
Click to collapse
I think you should try flashing your stock rom with the help of Odin.

Related

[Q] I think my phone has insomnia.

So here's the deal.
Whenever I lock the phone, it always ALWAYS wakes up for no apparent reason, even if I manually put it to sleep with a short power button press. Its really annoying since I have to charge the phone more often than necessary now.
Is there a way for me to look for the cause of this? It all started when the car kit application keeps on popping up when I move the phone slightly. After I changed the settings + did a full reset (Stock --> custom ROM), it was okay but the backlight still is waking up.
HELP!
morethansunshine said:
So here's the deal.
Whenever I lock the phone, it always ALWAYS wakes up for no apparent reason, even if I manually put it to sleep with a short power button press. Its really annoying since I have to charge the phone more often than necessary now.
Is there a way for me to look for the cause of this? It all started when the car kit application keeps on popping up when I move the phone slightly. After I changed the settings + did a full reset (Stock --> custom ROM), it was okay but the backlight still is waking up.
HELP!
Click to expand...
Click to collapse
Have you tried to remove the car kit app completely? you can always put it back if this is not the cause... But if this is when it all started, this would be where I start.
I don't exactly don't know how to remove car kit completely.
I searched around google and came across this thread:
http://forum.xda-developers.com/showthread.php?t=619859
which describes the same symptoms as mine (Insomniac phone, Car Kit opening immediately after flash, Auto-speakerphone during calls, etc.) and they link it with a hardware problem, specifically with the microusb port.
The reasoning is that SOMETHING is causing the 2 circuits to short together (eg. rust or dust. yes, dust.) that makes it think that it is on car mode.
I'm not entirely sure if moisture had come in my phone, but I just cleaned it right now with some compressed air and I will report any changes.
morethansunshine said:
I don't exactly don't know how to remove car kit completely.
I searched around google and came across this thread:
http://forum.xda-developers.com/showthread.php?t=619859
which describes the same symptoms as mine (Insomniac phone, Car Kit opening immediately after flash, Auto-speakerphone during calls, etc.) and they link it with a hardware problem, specifically with the microusb port.
The reasoning is that SOMETHING is causing the 2 circuits to short together (eg. rust or dust. yes, dust.) that makes it think that it is on car mode.
I'm not entirely sure if moisture had come in my phone, but I just cleaned it right now with some compressed air and I will report any changes.
Click to expand...
Click to collapse
If you want, you can try this to remove the app.
http://forum.sdx-developers.com/and...removal/?PHPSESSID=lkqhcc48k2q51fm1nhrh1tusk1
Update:
Cleaned out the USB port with a pipet tip, blew some air in it:
Never had a problem since.
AH-MAY-ZING.
Update: Phone acted up again. Tried cleaning without any luck after.
Sigh, I guess I'll research more. Can anybody help me? I know its a microUSB issue but I don't know what to do. Can HTC replace my handset?
DId you ever fix this problem? I am having the same problem and its really pissing me off.

SK4G Software FLAWED!

What the hell is going on. I tried resetting and everything, even exchanged the device and the new one is doing the same thing! Also vibrating and force closing it is getting on my nerves! The followig seems to happen after a while I am TIRED of having to turn of my phone and turn it back on! ~ I go to play a .mp3 it says " FIle type not supported"...My .mp3 ringtone does not work the phone just vibrates the selected ringtone doesnt work. I got too take a picture or record video it says "Camera Failed"....I get a visual voicemail....the "play" button is grayed out and I have to turn off phone turn it BACK On just to check my voicemail. Also occassioally my sms wont work either. I turn my phone off and on every morning and throughout day I notice this and its getting REAL annoying !
Well first off, this isn't a software flaw, this is specific to you, as we have many users here including myself who are using these phones daily without the issues you are describing.
You had said that the issue was with an mp3, can you upload that somewhere for us to test on our phones?
As far as the camera and visual voicemail, I've never heard of that issue before, perhaps you ended up with a bad phone again?
I am getting the frequent force close with messaging. I also have had problems with the camera and idk about the mp3 stuff I haven't put any ringtones on the phone yet. This is getting really annoying I agree.
I don't have any issues with mine? Have you guys done anything like rooting or flashing anything?
Nope, completely stock. The most I have done is take a screen shot lol.
hmm maybe some have a defect? It's not all SK4g's though, as some of us have no issues at all. I would suggest getting it replaced by T-Mobile, as this is a factory defect. not sure why that happened to you guys. has anyone else had these issues and found any fixes?
That's kinda tough the hearest t-mobile is like 4 hours from here /:
One of my friends who went with me on the trip to get the SK also got one and he says he's never gotten a force close so you may be right. But could it have anything to do with the amount of texts I send/receive? Because I have to admit it is pretty excessive. The failing to send messages when I am receiving one simultaneously is expected, but not the force closes in my opinion.
It shouldn't force close on you. I know mine fails to send every once in a while too, as I text a lot (kinda the reason I got the phone). failing to send isn't as big of a deal, as it notifies you and you just have to click resend. Not entirely sure why it's force closing though? I wonder if a logcat might help? if you have adb installed, you can try adb logcat and see what shows up when you force close? if we can find the issue there, it might be fixable from our end. all depends on where the flaw lies/if it's just a bad apk somehow or if there's an actual hardware issue or something.
I'll do a log next time there is a fc, I'm having another issue or it may be related, but this one is with WidgetLocker I believe. Sometimes when I go to unlock the phone it'll freeze up and then I dont know how to explain it, but it almost seems like it resets but it really doesnt. The phone will blackout for a little then the homescreen will pop up and service will gone for a while until the cards are read just like if I rebooted.
That might be a function of WidgetLocker, I used it on my old G1 and it always hung and black screened at me.
sduvick said:
That might be a function of WidgetLocker, I used it on my old G1 and it always hung and black screened at me.
Click to expand...
Click to collapse
Yeah I know it does that from time to time, but on my previous phone it wouldn't do that reboot thing where it would lose connection then resend my latest text messages once it reconnected.
I'm not sure why it's doing that. My guess would be that the issues are caused because the SK4G doesn't use a normal lock screen. widgetlocker uses some modification of the system file for the lock screen, and perhaps it's not sure what to modify? just my 2 cents.
sduvick said:
I'm not sure why it's doing that. My guess would be that the issues are caused because the SK4G doesn't use a normal lock screen. widgetlocker uses some modification of the system file for the lock screen, and perhaps it's not sure what to modify? just my 2 cents.
Click to expand...
Click to collapse
That's what I was thinking too, I'm gonna uninstall it for a bit and see if anything changes.
is anyone else having an issue with notification volume? everytime i reboot my SK, my notification volume gets pushed all the way down to nothing, so i don't get a sound notification for texts, emails, etc, until i move the notif. volume back up in my settings. i did root with the one-click for the Epic 4G.
This is a new UI so alot of the apps i.e. widgets you may put on will cause issues. If you like certain apps contact the dev so your device is supported correctly. Still to new to get mad at it till sum of the bugs get worked out. I did notice a couple of times when I left screen on in pocket on accident that when I go to use it again it doesn't respond to any touch but can move courser around till rebooted then its ok. If some don't already know the sk4g is almost the same as the epic. The sk4g is still a badass phone for 100bucks.
Same as the OP
I know this is a little old, but I've experienced the same problem as the OP so it seems they are not alone with this problem.
I actually tried two different newly formatted SD cards (because I thought it may have been the SD card), and still would have the problem. Then I actually did swap phones about a month ago and it seemed the problem would now take several days to resurface instead of several hours. And I could deal with that.
Since the OTA update about 2 weeks ago, the phone has been back on it's original BS as the OP posted and it's driving me nuts. I actually missed some emergency calls last night because the mp3 ringtone didn't work so I'm finding a solution to this issue today or trashing this phone.
My belief is that there is something interfering with the phone's ability to read the SD card for media. Because other apps I have that save to the SD card or read from it work fine. So I'm going to master reset it and not download any of my apps and see what happens when I set an mp3 ringtone. If it makes it through the day with no hiccups, I'll slowly add back one app at a time until hopefully I can find the culprit.
bipoler if you'd like, we can exchange via PM what apps we both have downloaded and see if we have some in common that may be problems.
I'll post back with any progress.
I've been having the problem with ringtones not working, just getting silence when I get a call. for me it seems to happen when I set a ringtone from the app Zedge, I don't think it happens when I use ringtones from the Android System, which would make sense if the issue is related to reading the sdcard. gonna go back to a system ringtone and see what happens today.
Yeah my phone had all those problems, but I installed the Lightning rom and all those problems went away, except for the ones about messages failing...I text A LOT
Lightning ROM
Thanks for that info on the Lightning Rom. I will check that out. Phone has been working flawlessly all day with the mp3 ringtone and no extra apps besides the master reset. I might give it until the morning before I start putting them back on.
On stock id install so many apps that ran on the background that id get delay from opening closing swiping and turning onthe phone.. so I wiped it installed a custom rom and just kept the essentials.. havnt had a problem since... well.. occasionly ill have to odi but that's on purpose
Sent from my SK4G

no respond from touch screen

Hi, for the past two days, I have been having issue with occassional lack of response from the touch screen. Whenever I pressed the power button for a few seconds, I got a list of options: power off, data network mode, flight mode, restart. However, there was no respond when I touched he screen. I just pressed the power button slightly, went somewhere, tried again and the device resumed to normal. what is happening? is there a way to fix this issue without rooting ?
You are without a doubt the unluckiest user I've ever me. Is there anything on our device that does work?!
Mine does sometimes lose touch responsiveness. The pen still works, but touch does nothing. A reboot usually does the trick.
it was working nicely but suddenly I got maps has stopped, follwed by andoid system has stopped message. Then, on the past two days, lost touch screen response. Not sure if the following are related o my problems. 1. I use iBalls as protector of the corners for about a week. Yesterday, not two days ago, I joined the Japanese docom mobile phone services. They made some changes in the settings to allow me to use their 4g and wifi and phone networks. After that, I lost touch screen response more often than two days ago. Is doing a factory reset a good way to solve the problems? I recall that there were two firmware updates.
Well, if one of the corner balls touches the screen, that could kill the responsiveness.
As for the changes they made, those were probably the APN settings. They're required to use the internet and vary per provider. Pull out the SIM, see if that makes a difference.
A factory reset usually solves system errors.
Sent from my SM-N9005 using Tapatalk 2
I recall that they did some APN settings. They also set up the Mail connection. Before factory reset, is backing up using keis the best way? I don't kow if keis also backup whatever that have been causing the issues.
The balls just slightly touch the corners sometimes. Do you mean if by chance more than one ball touches a corner, this could confuse the system and cause a lack of respond? Sometimes even there were lots Of battery power, the system did not wake from sleep. It was like there were no power. I had to put the device away and waited for awhile before I could use the device again.
Any backup brings the risk of backing up the issue as well.
I recommend using Helium, back up only the app data you can't live without, do the rest manually and start with a clean device.
And yes, I did notice that if something is constantly pressing the screen, it gets confused sometimes. I had it happen with (you can laugh) my cat, she had her paw on the screen, messed the whole control up.
Sent from my SM-N9005 using Tapatalk 2
what kind of app data I can't live without? could you please give examples?
petercohen said:
what kind of app data I can't live without? could you please give examples?
Click to expand...
Click to collapse
Well, what apps or games do you not want to lose the data of? Is there a game whose progress took you months to achieve, things like that.S Note and the like can all be synced through your Samsung account, by the way.
Thanks. Will Samsung's software also backup the mails from the mopera email account I got from my phone provider?
Not sure if this is related. I did not use the iBall protector yesterday and there was no problem with the touch screen's responsiveness.
petercohen said:
Thanks. Will Samsung's software also backup the mails from the mopera email account I got from my phone provider?
Not sure if this is related. I did not use the iBall protector yesterday and there was no problem with the touch screen's responsiveness.
Click to expand...
Click to collapse
I don't know, I never use KIES.
Test it without the balls for a few more days, if the problem doesn't come back, you've found the culprit.
Sent from my SM-N9005 using Tapatalk 2
I've had this happen to mine a couple of times, the hardware buttons still works (even the capacitative ones) but the screens refuses to do anything. The first time it happened was when a small droplet water landed on the screen, and the second time is still a mystery, but a restart solved the problem both times so I suspect it was something I did rather than any hardware issues... Having said that this hadn't happened on any other device I've owned.

Random reboots mostly after unlocking, am I the only one getting them?

Sometimes I unlock my phone and the screen remains black, then the phone reboots but weirdly it doesn't ask for the SIM pin number. Other times I notice the phone reboots by itself and I notice it because obviously the screen lights up during the boot animation. This happens very rarely, so far it has happened about 3 to 5 times in a couple of months but it's still mega annoying when it happens.
Does it happen only to me? Is there any way to troubleshoot this issue?
MarkMRL said:
Sometimes I unlock my phone and the screen remains black, then the phone reboots but weirdly it doesn't ask for the SIM pin number. Other times I notice the phone reboots by itself and I notice it because obviously the screen lights up during the boot animation. This happens very rarely, so far it has happened about 3 to 5 times in a couple of months but it's still mega annoying when it happens.
Does it happen only to me? Is there any way to troubleshoot this issue?
Click to expand...
Click to collapse
If you provide some logs then maybe someone can see what is happening....
Or even basic information, like the configuration and setup of your device.
Right, forgot my configuration. I have an unbranded Z3 on latest Lollipop (but I recall I had a reboot also on Kitkat), no root, no weird apps like task killers or antivirus or anything like that. Sometimes it just does a reboot by itself, but doesn't ask for pin number so it's not a full reboot.
How do I provide logs again?
Info
MarkMRL said:
Right, forgot my configuration. I have an unbranded Z3 on latest Lollipop (but I recall I had a reboot also on Kitkat), no root, no weird apps like task killers or antivirus or anything like that. Sometimes it just does a reboot by itself, but doesn't ask for pin number so it's not a full reboot.
How do I provide logs again?
Click to expand...
Click to collapse
Factory Reset can solve ur problem /based on personal experience
I did that already less than two months ago and I refuse to believe I have to factory reset this thing every month to get stable operation. Also I'm not even rooted and I haven't messed with the system itself so why would I need to factory reset? Factory reset implies that there is something that has changed and needs to be re-set, and I haven't changed anything special that would require such a drastic solution. Not having done anything special, the issue would come back sooner or later if I don't spot the real cause.
Anyway, in diagnostics I have 21 application incidents for systemUI... Could it be caused by a bugged theme? Does this happen to anyone else?
Today I had two and I had another one last week. A off these were weird half reboots like I described above. I only noticed one because I was at my desk and the phone lighted up for the boot animation.
These reboots show up in diagnostics (phone info menu) as system events. Can you please check out if you have any system events and post here? I want to know if this is a widespread problem. Post here if you have any and also if you have a solution or way to troubleshoot.
Nobody at all? Really?

Samsung S8+ Whole screen flashes red and blue with alarm and vibration

have a crazy situation - a number of times in the day at odd times the whole screen flashes red and then blue while vibrating and playing the alarm.
I do not think it is a virus and cannot figure out with what app this is associated with. I cannot associate it with any app directly. There is no message just suddenly starts flashing until I tap on screen or after about twenty seconds turns off
ajb_111 said:
have a crazy situation - a number of times in the day at odd times the whole screen flashes red and then blue while vibrating and playing the alarm.
I do not think it is a virus and cannot figure out with what app this is associated with. I cannot associate it with any app directly. There is no message just suddenly starts flashing until I tap on screen or after about twenty seconds turns off
Click to expand...
Click to collapse
Go under accessibility-hearing-flash notification-make sure screen is disabled
eddyo1993 said:
Go under accessibility-hearing-flash notification-make sure screen is disabled
Click to expand...
Click to collapse
Yours is a great idea but these settings are disabled on the phone. Thank you for the suggestion however
Im having this same problem. Did you ever fivure out the issue?
After hard reset
Did a hard reset worked for about a month and in the last two days started again I have tried to Google and see if others have the same issue and there is nothing on the www. Crazy and absolutely have no idea what is causing it
Moto 360??
I am having the same issue. I also have a Moto 360 watch. I think there might a connection when the watch isn't in range the phone starts this panic behavior of red and blue. I still haven't found a solution....
What Fw are you on ? And do you have exynos or SD variant ?
I have a G950F and a moto 360 too and no issues so far ?
Same thing
This just started happening to me too. My only change recently was: I install an android wear watch hauwei 2 last week. I enabled developer mode to try and trace the cause.
QuinnZillian said:
This just started happening to me too. My only change recently was: I install an android wear watch hauwei 2 last week. I enabled developer mode to try and trace the cause.
Click to expand...
Click to collapse
I am doing the same with the Debugger (now), good idea. But I must admit, I don't know how to use the option on the Android to necessarily trace to a specific app.
I do know when I turn Bluetooth off the issue seems to go away.
Has anyone tried changing the network the device is trying to connect to? Let's say you have a GSM network, try setting it to GSM only. Vice versa for CDMA.
Same issue w/ s7 and note 8
I recently began having the same issue with my Galaxy s7 a d now with my note 8. The only connection is I've had my watch(fossil Q founder) connected to both. If I get out of range or disconnect from the phone via airplane mode etc. is when the phone loses it's mind. I think it's a feature in the event you might have misplaced your phone the watch is helping it be found(if that makes sense). I haven't found a way to disable this.
I had this Blue to Red flashing screen on my Galaxy S7. I could only operate my phone on safe mode, the virus or whatever this was drew the battery down while I was offloading photos and syncing the phone to the Samsung cloud. Then I only had approx 2% battery when I went to do the hard reset and before I could make it happen the phone lost power and I believe this virus prevented it from charging back up, essentially my cell died in 2 days from whatever this was. luckily AT&T is providing me a replacement but what an awful virus and what's to say when I resync the phone with Samsung it doesn't happen again?
Ok now, really?! You guys don't wanna tell me that since 2017 you guys are tracing this totally insane Homecomming ring plus red and blue screen flashes. So basically you living with this insanity since it's inception, and nobody knows what it is? I'm about ready to throw my phone into the garbage.
Any OS that is pre-Pie can be infected with rootkits that require a firmware flash to eradicate. A factory reset won't work.
Otherwise it sounds like you are introducing an app that is doing this after the factory reset.
If it doesn't do it in Safe mode... it's an app you added.

Categories

Resources