[Q] OTA update error with unlocked and rooted Moto G - Moto G Q&A, Help & Troubleshooting

Hi,
I've got an off-contract Moto G, unlocked the official way, and rooted with the "superboot" method. I didn't flash any custom recovery.
Today I got the notification for the 4.4.2 OTA update. But after downloading it, once rebooted the update installation lead to an "Error" message without further information. The device then reboots and is still on 4.3.
Did anyone else meet the same problem ? Do you have to unroot/relock my moto g ? Is there a log file somewhere on the device which explains what the exact error is during the update process ?
Thanks a lot for any help !

You have to unroot the phone.

Ok, thanks for the reply.
And is there a way do unroot it without flashing the stock firmware and thus erasing the phone data ?

nozav said:
Ok, thanks for the reply.
And is there a way do unroot it without flashing the stock firmware and thus erasing the phone data ?
Click to expand...
Click to collapse
You can unroot from within the superuper app, clear the caches in recovery, reboot and retry.

gee2012 said:
You can unroot from within the superuper app, clear the caches in recovery, reboot and retry.
Click to expand...
Click to collapse
Thanks for the advice, but unfortunately it doesn't seem to work. I still get the "Error" message during update. I guess I'm good for a full stock ROM flash, now...
EDIT : I finally flash a stock retail ROM, and everything went smoothly. And the good news is that I didn't lost any data or settings. My Moto G is now running Android 4.4.2. Thanks a lot !

Can anyone tell me how to unroot moto g without flashing a stock rom
I have got a moto g and i rooted it incorrectly. How can i unroot it and reroot it correctly?

Related

[Q] Am I safe to update OTA? (XT1032 conv. to GPE)

Hey guys! So after much confusion (and much luck) I've somehow managed to downgrade and flash GPE to Moto G XT1032! however, I'm unsure if its safe to now update to 4.4.4 OTA. I think I'm running stock recovery (flashed 4.4.2 recovery that was for my firmware and I get the red triangle with menu 'Android System Recovery 3e' or something). Is this stock recovery? Will installing the OTA to 4.4.4 put my phone into a bootloop?
Everything on the phone is running fine, cell signal included. I just don't wanna goof my phone up again.
Thank you! <3
mspadam said:
Hey guys! So after much confusion (and much luck) I've somehow managed to downgrade and flash GPE to Moto G XT1032! however, I'm unsure if its safe to now update to 4.4.4 OTA. I think I'm running stock recovery (flashed 4.4.2 recovery that was for my firmware and I get the red triangle with menu 'Android System Recovery 3e' or something). Is this stock recovery? Will installing the OTA to 4.4.4 put my phone into a bootloop?
Everything on the phone is running fine, cell signal included. I just don't wanna goof my phone up again.
Thank you! <3
Click to expand...
Click to collapse
Don't afraid to update. Nothing will happen.
S0bes said:
Don't afraid to update. Nothing will happen.
Click to expand...
Click to collapse
You were right! Update installed without any issues.

[Q] can't update the stock rom

Help guys.. I recieved the 4.4.4 update lately (currently on 4.4.3)
I was waiting for L update but recived this.. But the problem here
Is that this 21mb update wont install. I get this error and sometimes
I am stuck on bootloop.
I have stock rom, twrp recovery,
Ive tried to install with stock recovery no luck..
Right now its good im afraid what will happen with L update.. Help plz
There is other phone in your place has same problem?
Hi..!
AArga said:
There is other phone in your place has same problem?
Hi..!
Click to expand...
Click to collapse
People i know haven't even unlocked their bootloader
But can't update?
me too, have the same problem.
I'll just flash the 4.4.4 EU image for my XT1032...
and I'll do the same thing for when lollipop comes around
Its look like you must reset factory then direct updating your firmware..
have you unroot and relocked your bootloader?
Try restoring to stock: Flash 4.4.3, go to stock recovery and try to make the update search, if this is not working do a clean flash (wipe cache+userdata) and try to update, some time ago i noticed that cannot update the firmware of my 4.4.2 because the cmw recovery, then wiped cache and intalled stock recovery and everything went fine
To receive OTA updates device should be only on stock recovery no cmw, no twrp. Try to install stock recovery with fresh stock rom, and remember to enable any disabled system apps (if any) like Motorola services, Motorola OTA, then only you will able to receive and install updates....
You need the stock recovery

How to update a rooted Moto G (XT1032) 4.4.4 to 5.0?

Hi,
the title says it all:
How can I apply the 5.0 OTA update on a rooted, unlocked Moto G XT1032 with CWM recovery?
I don't care about root anymore and I have used SuperSU to unroot the phone.
But in order to apply the update I need to install the stock recovery, otherwise the device will get stuck in a bootloop.
How do I do this? I have tried using MotoToolAIO and its "Flash Stock Recovery KitKat" button but get a
Code:
hab check failed for recovery
message every time I try.
Could you guys please tell me how to get the stock recovery installed on this phone? As I said I don't care about losing root and I don't mind relocking the phone if necessary. I would really appreciate any pointers you can give me. Possibly without losing my data & apps. Thank you.
This page apparently is supposed to contain all those stock files but it is broken: http://sbf.droid-developers.org/phone.php?device=14
This manual seems to be helpful for similar cases, it did not help me, though: http://forum.xda-developers.com/showthread.php?t=2542219
Download the stock 4.4.4 ROM for your phone, extract the recovery.img file, and flash it using fastboot commands.
You also need to be unrooted with the stock Motorola apps.
audit13 said:
Download the stock 4.4.4 ROM for your phone, extract the recovery.img file, and flash it using fastboot commands.
Click to expand...
Click to collapse
If you think that solves the proble, well...yes. But where do I find that file? As I indicated the only possible source seems to be unavailable currently. I can't find any other.
Does anyone here have an XT1032 DE singleSIM recovery image lying around?
As I am currently living in South Africa and internet is not reall stable it would be amazing if someone could offer just the recovery file instead of the whole 500-600MB dump.
I have a Canadian xt1032 running stock Telus 4.4.4 firmware. Not sure if that recovery would work but I could find it if you want to try it.
Don't forget to unroot too.
I unrooted too using SuperSU and managed to restore the stock recovery using MotoTool (find it on XDA). These are the basic requirements for installing an OTA. But after the OTA is downloaded and I try to install it, the process starts and in about 10 seconds it displays "Error" and boots to 4.4.4 again. Any recommendations?
^^did you remove any of the stock Motorola apps?
No, and Motorola Update Services is updated to the last version.
audit13 said:
I have a Canadian xt1032 running stock Telus 4.4.4 firmware. Not sure if that recovery would work.
Click to expand...
Click to collapse
I doubt it - and fear what might happen if it goes wrong, to be honest. But thanks a lot for the offer. I was able to locate a Retail package for the DE version and will try to download the whole beast, hoping that the connection is stable for these 3 hours.
Even though nobody answered me, I found out what's going on. Lollipop OTAs cannot be installed on modified devices.
You could try out some custom ROM if you are unable to get the official 4.4.4. Carbon and CM11 are some customs ROMs I know of.
There are great unofficial ROMs on the moto g xda forum too!! Don't forget to have a look.
Sent from my Moto G using XDA Free mobile app
I'm thinking of Resurrection Remix 5.0.2
You could also check out mokee, crdroid, xperience. And don't forget to check out the ROMs in the forum list
Sent from my Moto G using XDA Free mobile app
One question man. I have 4.4.4 installed. Do I have to install stock 5.X in order to get lollipop bootloader before installing any ROM?
dimsar2013 said:
Even though nobody answered me, I found out what's going on. Lollipop OTAs cannot be installed on modified devices.
Click to expand...
Click to collapse
how did you manage to un-modify your device? I just bought the Moto G (2013) and have unlocked the bootloader and installed TWRP and haven't had any luck installing ANY firmware after 4.4.4.... I'm always getting stuck on the bootlogo and have to return back to stock 4.4.4...
pables69 said:
how did you manage to un-modify your device? I just bought the Moto G (2013) and have unlocked the bootloader and installed TWRP and haven't had any luck installing ANY firmware after 4.4.4.... I'm always getting stuck on the bootlogo and have to return back to stock 4.4.4...
Click to expand...
Click to collapse
You need to have factory firmware and recovery installed in order to update via OTA.
Sent from my XT1031™

[Q] Help Req: Updating Rooted/CWM MotoG to Lollipop

Hi,
I have a UK Moto G (2013) running 4.4.4 KitKat and I installed CWM recovery and rooted it some time ago. Now they are pushing out Lollipop OTA I am getting nagged by the phone to update - but, it always fails when I try. Presumably this will be because of the CWM and/or root. I tried a full unroot but that didn't help as CWM kept complaining on the upgrade reboot about something (can't remember what now!). I've read that in order to get the OTA update to work, I have to get the phone completely back to stock, but I can't find a working stock recovery for it. Do I have to take it back to stock or not ? Either way, would anyone know how I can get the OTA update to work please ?
I've tried flashing a couple of stock recoveries, but one fails to flash at all and the other doesn't work - you choose recovery and it just reboots the phone.
At the moment it's back to rooted, unlocked bootloader and CWM recovery.
Any help you could offer would be very gratefully received.
Thanks!
Are you able to locate the phone's from here: http://www.filefactory.com/folder/c6cdedc45a775d27/?sort=filename&order=ASC&show=100&page=1

[URGENT] [HELP] Unable to update Moto G 1st Gen to 5.1 // INDIA

Dear Friends,
I recently rooted my Moto G 1st Gen, Indian version and within 2 days itself I am able to receive update from 5.0.2 to 5.1.
When I download the update (208 MB) and install it , it reboots. I see the android boy logo of installing the update but suddenly it stops and reboots.
After reboot it tells that there was a problem in updating software and no change has been made.
What could be the problem? Pls help me friends.
Thank you.
bro you rooted the device it means you have changed system , try unrooting and reinstall the zip may be that works
pico hackr said:
bro you rooted the device it means you have changed system , try unrooting and reinstall the zip may be that works
Click to expand...
Click to collapse
So rooted phone do not get updates???
Rooting itself was a painful task to perform.
Also I see on this site, https://goo.gl/nfRVZ6 that still its 5.0.2
Then how come am gettign 5.1 update available?
How to unroot it? and i have unlocked bootloader also. Bootloader should be locked again??
Pls help thanks.
virajrocks said:
So rooted phone do not get updates???
Rooting itself was a painful task to perform.
Also I see on this site, https://goo.gl/nfRVZ6 that still its 5.0.2
Then how come am gettign 5.1 update available?
How to unroot it? and i have unlocked bootloader also. Bootloader should be locked again??
Pls help thanks.
Click to expand...
Click to collapse
What you do is flash 5.0.2 firmware images through fastboot then manually install 5.1(file you can get from other threads)
Just unrooting might not help. You'll then have to install stock 5.0.2 again if unrooting doesn't work...
Sent from my XT1032 using Tapatalk

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