T-Mobile Wi-Fi Calling Issues - General Questions and Answers

I'm having a couple of issues with Wi-Fi Calling and wanted to see if anyone else is experiencing the same. I have an LG G2 and whenever my phone goes into deep sleep, I don't receive any calls through Wi-Fi Calling. If a push notification comes through, Wi-Fi Calling will work again until the phone goes back into deep sleep. I have Wi-Fi always on in Wi-Fi settings, but that doesn't seem to work. The only thing that works is an app called Regpon WiFi Keep Alive, which prevents the phone from going into deep sleep. It works great, but it drains the battery. Appears to be a software issue since Wi-Fi Calling works fine when Regpon is on.
The other issue is when someone calls in, they sometimes will hear an echo on their end, but the call sounds fine for me. I'll call back and it's fine. I've brought these issues up to T-Mobile Customer Support, but they just regurgitate the same turn off router and wifi, turn on router and wifi, factory reset, etc. If anyone has a remedy to these issues, particular the deep sleep issue, it would be greatly appreciated. Thanks.

Related

WiFi Calling not Ringing while Screen Off

So...I am at an office today that I have zero cell coverage since I am in the basement sitting in a network closet. I enabled WiFi calling and I am able to place and receive calls. However, when the screen goes off and the phone locks I do not get any inbound calls. When I call from a land line the call just rings and rings and rings and never gets VM and my cell phone does not ring.
Has anyone else played around with WiFi calling and seen this behavior? I am assuming that WiFi goes into some type of power save mode and disables the WiFi radio when the phone locks.
-CMYLXGO
cmylxgo said:
I am assuming that WiFi goes into some type of power save mode and disables the WiFi radio when the phone locks.
-CMYLXGO
Click to expand...
Click to collapse
Sounds right. I don't have my Sensation yet, and have never had an HTC (gotta switch from my Vibrant this week due to GPS issues), but it looks like this may solve your problem.
Menu > Settings > Wireless and Networks > Wi-Fi Settings
On the Wifi Settings screen, press the Menu button and choose Advanced.
howetechnical said:
Sounds right. I don't have my Sensation yet, and have never had an HTC (gotta switch from my Vibrant this week due to GPS issues), but it looks like this may solve your problem.
Menu > Settings > Wireless and Networks > Wi-Fi Settings
On the Wifi Settings screen, press the Menu button and choose Advanced.
Click to expand...
Click to collapse
Yah...I already tried that. I checked Best Wi-Fi performance and adjusted my Sleep policy to never. Still no dice. I have even noticed that it doesn't always ring right away when unlocked. This is a very poor performing app IMO. It seems to work well if you need to make a call...but inbound is unreliable.
-CMY
cmylxgo said:
Yah...I already tried that. I checked Best Wi-Fi performance and adjusted my Sleep policy to never. Still no dice. I have even noticed that it doesn't always ring right away when unlocked. This is a very poor performing app IMO. It seems to work well if you need to make a call...but inbound is unreliable.
-CMY
Click to expand...
Click to collapse
older issue but may help
http://forums.t-mobile.com/t5/T-Mob...o-Incoming-Calls-while-in-Standby/td-p/835771
userguide incase you don't have it
page 46 of User Manual
Changing Wi-Fi Calling settings
1. On the Wi-Fi Calling screen, press and tap Settings > Connection
preferences.
2. Select a connection option, and then tap OK.
[Wi-Fi Preferred] When you make calls, the Wi-Fi network is preferred over the
cellular network. You must stay in the Wi-Fi range when
calling.
[Cellular Preferred]
When you make calls, the cellular network is preferred over
the Wi-Fi network.
[Wi-Fi Only] HTC Sensation 4G will always use the Wi-Fi network when
you make a call. You must stay in the Wi-Fi range when
calling.
http://pocketpccentral.net/pdfs/HTC_Sensation_4G_UG.pdf
I see you have one thing to do on your list when you unlock your phone LOL
I use WiFi calling at home and I have WiFi set at the default setting, not Best WiFi. I also have WiFi preferred set on my phone. My phone has been sitting for > 1hr with the screen locked/dark and it rang when I called it from my home line. Doesn't seem to be an issue here at all with it not ringing.
carl1961 said:
older issue but may help
http://forums.t-mobile.com/t5/T-Mob...o-Incoming-Calls-while-in-Standby/td-p/835771
Click to expand...
Click to collapse
Seems to be the same issue I had. I'll try and do some testing on my home network tonight.
-CMY
If you use any app like juice defender to control your WiFi make sure it will not disconnect you while your screen is off. May not be your issue but it was mine untill I changed settings. I make and recieve calls just fine now and no missed calls.
Sent from my HTC Sensation 4G using XDA Premium App
One interesting thing I just noticed...I can send and receive SMS while using WiFi Calling
-CMYLXGO
cmylxgo said:
One interesting thing I just noticed...I can send and receive SMS while using WiFi Calling
-CMYLXGO
Click to expand...
Click to collapse
wifi calling shuts off your phone radio & routes everything over wifi
xnifex said:
wifi calling shuts off your phone radio & routes everything over wifi
Click to expand...
Click to collapse
I still see my phone connect or at least check the connection over the network not using WiFi though. My WiFi signal is strong and I'll see the 2G signal pop up for a second and then go dormant again. So something is definitely checking but yeah pretty much everything goes out over your WiFi connection but the radios do turn on from time to time from what I can see.
Seems to be working on my home network fine CMY ..
Can receive and make calls ok ..
I have mine set to ..
1. WIFI Sleep - Never ( However I changed it to 15 minutes then back )
2. Best WIFI Performance
I did notice you have to press the menu key and pick SAVE
to save the settings ..
Seems to work at my other office today. I have it set to WiFi Perfered. The only differnce here is that I actully get GSM signal in most of the building. Anyways...I'll do more testing when time permits and report back my findings. Thanks for all those that chimed in.
Now just need to get GPS to lock in a resonable time frame.
-CMY
carl1961 said:
older issue but may help
http://forums.t-mobile.com/t5/T-Mob...o-Incoming-Calls-while-in-Standby/td-p/835771
userguide incase you don't have it
page 46 of User Manual
Changing Wi-Fi Calling settings
1. On the Wi-Fi Calling screen, press and tap Settings > Connection
preferences.
2. Select a connection option, and then tap OK.
[Wi-Fi Preferred] When you make calls, the Wi-Fi network is preferred over the
cellular network. You must stay in the Wi-Fi range when
calling.
[Cellular Preferred]
When you make calls, the cellular network is preferred over
the Wi-Fi network.
[Wi-Fi Only] HTC Sensation 4G will always use the Wi-Fi network when
you make a call. You must stay in the Wi-Fi range when
calling.
http://pocketpccentral.net/pdfs/HTC_Sensation_4G_UG.pdf
I see you have one thing to do on your list when you unlock your phone LOL
Click to expand...
Click to collapse
still helping out and dont have the sensation?! ur the man CARL like seeing the familiar faces from the old thread....CMY/CARL/WARLOCK
cmylxgo said:
Seems to work at my other office today. I have it set to WiFi Perfered. The only differnce here is that I actully get GSM signal in most of the building. Anyways...I'll do more testing when time permits and report back my findings. Thanks for all those that chimed in.
Now just need to get GPS to lock in a resonable time frame.
-CMY
Click to expand...
Click to collapse
cmy,
Have you had any luck solving the wifi calling or GPS lock? My Sensation takes forever to get a GPS lock (if at all sometimes) - way slower than a friend's G2. I've had luck setting the wifi calling to cellular preferred. That seems to have helped me, based on what testing I can do. In your case you need wifi preferred and I'd like to be able to use that option too. Is it possible your office (and mine) is blocking something on the wifi network that is preventing it? At home, I haven't heard of anybody calling me and it not ringing - just at work.
yyzfan
Wifi calling = FAIL unless with google/voice.
Tell your provider to suck less and reinvest.
Wifi calling is working great for me...I have no reception at my house wifi calling has been a savior. I use the same settings that warlock mentioned earlier
Sent from my HTC Sensation 4G using XDA Premium App
Thanks. I'm going to write it off as my office blocking a port that wifi calling needs, or something like that. I have mine set to prefer cellular and that seems to make it function at work. At home, where I live in a T-mobile deadzone, it seems to switch over to wifi properly.

[Q] WiFi Causes Signal Loss

This just started happening within the last week.
My phone is rooted.
It seems that when I have WiFi turned on I have a complete loss of 4G/3G/2G/G RF. If I turn WiFi off, then the phone signal comes back. This wouldn't bother me that much if I could send texts over WiFi with no normal phone signal, but everytime I try to send a text over WiFi it fails to send. Anyone else experience this issue?
Thanks
With wifi calling it purposefully turns off your mobile data so it doesn't use any of your minutes/data. You can go into wifi calling and select preferences and turn it to cellular connection preferred - that way your phone will still use your signal whenever it can, but keep in mind you'll use a lot more data and your battery won't last as long. I do have texts fail from time to time on wifi calling but it hasn't been too bad recently. If you don't have a good wifi signal then just turn off wifi calling.
Thanks for the info!
So why would the texts keep failing? I will even try to keep re-sending the text and still they will fail. Is there a specific port on the router that needs to be open for better optimization?

T-Mobile WiFi Calling

My WiFi calling is not working on my Z3. Since I have that feature turned ON, an error message is indicated right underneath the label where you turn it ON or OFF. I can't remember the exact message since it only seems to happen at work. While connected to the WiFi at work, I have no problem with connecting to the internet. Anyone else having the same issue?
Maybe it has something to do with SIP ALG or Firewall settings on the router? On some routers it causes issues. I have no such issues though.
Better explanation about SIP ALG and VoIP:
https://support.gradwell.com/entrie...y-does-Gradwell-recommend-that-I-turn-it-off-
I didn't have any problem with WiFi calling at work when I had my LG G2 though....
Sent from my D6616

Sprint Galaxy S7: Wifi calling is turned on, but wifi calling symbol shows off

Hello, I am traveling internationally and have decided to use Wifi Calling to avoid getting charged for international calls.
I turned on wifi calling in the settings and went through the automated setup, and in settings it shows that wifi calling is on, however the wifi calling symbol in the top notification/pull down bar shows that wifi calling is off.
Obviously this makes things very confusing, and I don't know how to tell if calls being made are being made on wifi or if I am being charged per minute on the calls that I make?
Thank you for any help you can provide.
Notes: so far I have restarted the phone, used Sprint's reset to factory settings, updated PRL and Profile multiple times, however the symbol still shows that wifi calling is off while settings state wifi calling is on.
You'll get a little telephone icon in the bar across the top of the screen to the right hand side. When you see that, wifi calling is active and calls are going through that.
The thing with wifi calling is that it can be enabled, but it'll only fully turn on when signal drops below a set point. On earlier firmwares you could just go into airplane mode and enable wifi to force it over, but the latest firmware broke that workaround.

Question Wi-Fi Calling

My Sprint S21+ keeps dropping wi-fi calling. All location services are set correctly and it works fine when it works. It drops back to voLTE and I get a location error. Anyone else experiencing this?
Nothing like tht for me so far (AT&T customer). I'll certainly keep an eye out though!
Has been an issue since an update to android back in August last year.
Here is a quick workaround however do not forget to switch back.
While on Wi-Fi>Turn off mobile data>Set Wi-Fi Calling to> Wi-Fi priority.
That should fix the Wi-Fi Calling issue while connected to Wi-Fi.
When Leaving Wi-Fi Coverage, Turn Mobile Data back on.
Now, while you are out and about without Wi-Fi and using Mobile Data, Turn Wi-Fi Calling off. That'll make sure you are making calls via mobile signal and not 3g/4g/5g (B.S.)

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