[Q] Failed app install consumes 2 GB - Moto G Q&A, Help & Troubleshooting

Hi,
I had over 2GB of space before this happened. I bought Modern Combat 4: Zero Hour (2 GB app) and after downloading, it failed three times (twice citing an unknown error and the third time it said there was not enough space), but has left 2GB of files on my phone even though Google Play reports that it's not installed. The second and third time it only downloaded 20MB instead of 2GB.
Now the app isn't installed and I'm stuck with only 300MB left, with no way to remove the downloaded files or install the app. It seems that Google Play failed to remove the files from the app that failed to install and I now cannot install the app or remove the files.
Also, the refund button has disappeared from the app page, even thought it's supposed to stay for 15 minutes after the app was installed and opened - this app was never even installed.
I've tried restarting the phone and clearing Google Play Store and Download manager data and cache. I've also looked in the data and cache folders in the root of the storage, but both were empty.
Does anyone know how to remove the left over files?
Thanks.

Any suggestions?

Try sdcard/android/obb/
Or sdcard/android/data

helinhof said:
Try sdcard/android/obb/
Or sdcard/android/data
Click to expand...
Click to collapse
Thanks a lot, I found "com.gameloft.android.ANMP.GLoftM4HM" which was 1.91 GB under sdcard/android/obb/, which was where the left over file was!

Related

[Q] how to resolve "Installation Error - Insufficient Storage Available"

I just got my wife a new Samsung Infuse. Successfully rooted with the SuperOneClickv1.9.1. I was then able to restore some of her old apps with Titanium Backup.
My problem now is that when she goes to install a few additional apps she gets the following error:
Installation Error - Insufficient Storage Available
However the SD Card and Phone Storage pages show plenty of space!!
Available Phone Storage = 1.46GB
I realized the problem after she had installed some simple stuff like Handcent and MyFitnessPal and they just disappeared. So I went to install ES File Explorer and RomManager to do some troubleshooting and that installed successfully. But another weird thing was that those two didn't show up in the app draw. So I went back to the Market thinking I would try and install again and the market showed it was already installed. So I was able to open the ES File explorer and rommanager programs from the market with the "open" button.
does anyone recognize something like this? I can't explain it?! I'm using the stock rom.
i read something about installing more than 50 apps?
i read that i should try to wipe the dalvik cache? but i can't figure out how to get into cwm recovery to do that?!
http://forum.xda-developers.com/showthread.php?t=909213
http://forum.xda-developers.com/showthread.php?t=1091465
I found both of these and I think of my self capable of doing this stuff, but i can't figure out the exact steps to get all the way to wipe the Dalvik Cache.
i'm open to all suggestions..
Please help
SlyDogJeff77 said:
I just got my wife a new Samsung Infuse. Successfully rooted with the SuperOneClickv1.9.1. I was then able to restore some of her old apps with Titanium Backup.
My problem now is that when she goes to install a few additional apps she gets the following error:
Installation Error - Insufficient Storage Available
However the SD Card and Phone Storage pages show plenty of space!!
Available Phone Storage = 1.46GB
I realized the problem after she had installed some simple stuff like Handcent and MyFitnessPal and they just disappeared. So I went to install ES File Explorer and RomManager to do some troubleshooting and that installed
successfully. But another weird thing was that those two didn't show up in the app draw. So I went back to the Market thinking I would try and install again and the market showed it was already installed. So I was able to open the ES File explorer and rommanager programs from the market with the "open" button.
does anyone recognize something like this? I can't explain it?! I'm using the stock rom.
i read something about installing more than 50 apps?
i read that i should try to wipe the dalvik cache? but i can't figure out how to get into cwm recovery to do that?!
http://forum.xda-developers.com/showthread.php?t=909213
http://forum.xda-developers.com/showthread.php?t=1091465
I found both of these and I think of my self capable of doing this stuff, but i can't figure out the exact steps to get all the way to wipe the Dalvik Cache.
i'm open to all suggestions..
Please help
Click to expand...
Click to collapse
This phone auto-copies your apps to your microSD card (external_sd). Try going to Settings -> Applications ->Manage Applications -> On SD Card -> Click an application -> Move to Phone.
Rinse, Lather, Repeat for each application.
Thats not happening with mine. All my apps are installing to the internal sd card. Nothing seems to want to go to my 32gb external sd card except pics and videos. Game data, navionics maps and all that load onto the internal sd
I am still getting this...sometimes I get it sometimes I don't...but there are a few apps that never install because of this...any ideas?
garak0410 said:
I am still getting this...sometimes I get it sometimes I don't...but there are a few apps that never install because of this...any ideas?
Click to expand...
Click to collapse
Me too there's no fix
Sent from my SAMSUNG-SGH-I997R using XDA Premium App
I had this problem and I just kept trying to install. Did a reboot and tried again and it installed. Not sure of a real fix though.
Sent from my SAMSUNG-SGH-I997R using XDA Premium App
Try this if you have the new market with the book and movie categories. Uninstall the market update and you'll be able to download your apps using the older market. There is a bug with the new market.
Settings>Applications>Manage Applications>Downloaded>Market>Uninstall Updates
I had this problem a while back. After hours (i mean hours) of googling, I found that the Market saves the app into the /cache partition. Samsung unfortunately made this partition only 30MB in size. Now, if you rooted and installed a custom rom that has the voodoo lagfix (ext4 partitions), 5 MB will be used as a journal for the filesystem. This means that if you try to download an app thats greater than 25 MB, the market will say that you have no space available! (cue expletives!)
The easiest way to fix this is to temporarily bind the cache partition to a location on your sdcard. For example, lets say you have a folder on your sdcard called syscache.
you would bind /cache to this directory with (run this in terminal or adb. run su first)
Code:
#umount /cache
#mount -o bind /sdcard/syscache /cache
Unfortunately i can't seem to find out how to unbind the directory after i am done. Found this solution on the internet. Use at your own risk :]

[Q] google play error

Hi guys,
I recently started to face an issue with my play store.
Every time i opened playstore i got this connection error issue.(on wifi as well as on 3g)
I tried adding a new account but that did not help.I tried everything from changing time and date settings to clearing google play cache and data but nothing helped.Frustrated,i uninstalled google play using link2sd app so that i could just reinstall it.But when i downloaded the. Apk file for playstore and tried to install it,it gave me error similer to "low on space.Please free up some space to install this app" even though i have around 500 mb of free space as phone storage and 2 gb as sd storage.I tried downloading the apk from multiple sites but nothing helped.Now im in a fix.
Please help.
PHONE DETAILS
4.1.2 jellybean
1gb ram
1Gb phone storage
1Gb internal sd storage
Armv7 architecture
1.2Ghz quad core
abhinavparasher said:
Hi guys,
I recently started to face an issue with my play store.
Every time i opened playstore i got this connection error issue.(on wifi as well as on 3g)
I tried adding a new account but that did not help.I tried everything from changing time and date settings to clearing google play cache and data but nothing helped.Frustrated,i uninstalled google play using link2sd app so that i could just reinstall it.But when i downloaded the. Apk file for playstore and tried to install it,it gave me error similer to "low on space.Please free up some space to install this app" even though i have around 500 mb of free space as phone storage and 2 gb as sd storage.I tried downloading the apk from multiple sites but nothing helped.Now im in a fix.
Please help.
PHONE DETAILS
4.1.2 jellybean
1gb ram
1Gb phone storage
1Gb internal sd storage
Armv7 architecture
1.2Ghz quad core
Click to expand...
Click to collapse
If you are able to Wipe data, Might Fix the Problem (if rooted or different ROM wipe in Recovery)
Hey i did not understand what u meant to say.Will you be kind enough to elaborate?
THANKS
Wipeing data with erase everything and start from brand new. Putting Google play store back on there. Go to settings and try either backup and reset or storage and tap factory data reset. If you are rooted or on a different Rom tell me
Sent from my LG-LG730 using xda app-developers app
Or, go to settings/applications and select google play, clear data,cache and reboot. Or simply redownload the app.
He uninstalled Google play he can't get it back unless he factory resets
Sent from my LG-LG730 using xda app-developers app
Sorry, i didn't read the OP..

CM11 and insufficient storage

Recently switched to CM11 nightly, and while trying to install some app, I got insufficient storage message. Now what the.... ????
1) I started reading forum after forum, some suggested to clear, davlik cache and cache from recovery, don that did not helped.
2) Others suggested to delete everything from /data/app-lib/app-path/lib but none of my app's had LIB sub-directory in /data/app-lib/app-path/
3) Others suggested to use Lucky Patcher to get rid of unused odex files. Done that but no odex files found.
4) Other suggested to get rid of applications cache, done - no result.
5) Dumpstate/logcat does not exists (no such directory as /data/log )
I still have over 450 Mb of storage available on the phone, but I cannot install any app.....
This drives me mental.
Any ideas please?
Thanks.
Emil
borconi said:
Recently switched to CM11 nightly, and while trying to install some app, I got insufficient storage message. Now what the.... ????
1) I started reading forum after forum, some suggested to clear, davlik cache and cache from recovery, don that did not helped.
2) Others suggested to delete everything from /data/app-lib/app-path/lib but none of my app's had LIB sub-directory in /data/app-lib/app-path/
3) Others suggested to use Lucky Patcher to get rid of unused odex files. Done that but no odex files found.
4) Other suggested to get rid of applications cache, done - no result.
5) Dumpstate/logcat does not exists (no such directory as /data/log )
I still have over 450 Mb of storage available on the phone, but I cannot install any app.....
This drives me mental.
Any ideas please?
Thanks.
Emil
Click to expand...
Click to collapse
Do a clean install.
How?...
Do a factory reset and flash the last snapshot. I think the last one was M7.
If your problem persists after that, you're dealing with a hardware issue.
orange808 said:
Do a clean install.
How?...
Do a factory reset and flash the last snapshot. I think the last one was M7.
If your problem persists after that, you're dealing with a hardware issue.
Click to expand...
Click to collapse
Thanks for the answer
I did a full data wipe and I installed CM 10.2 stable, annoying enough google failed to restore to the device, so I had to redo everything. Anyway even with CM 10.2 after a FULL wipe I'm still facing the same issue. My device reports that I have more than 500 Mb free space, but I cannot install new software, however I can copy and download to it without any problems....
It's not a major think I cannot leave with out, just it's quite frustrating...
Emil
i've been running cm11m7 on my relay for about a month now, and even with a bunch of apps installed, and letting touchdown (my work email app) use internal storage for emails and attachments, i still have 3.5gb free on internal.
my guess is you have a ton of large apps using up all your internal storage.
how much free space do you see when you go into settings/storage immediately after you do a clean install of CM? skip the google account stuff during first-time setup so it doesn't try to sync apps/etc, so you get a good, accurate measurement.
for reference, mine shows a total of 5.06gb, with 3.52gb available. 1.51gb used by apps, 2.31mb pictures, 352k audio, 5.5mb downloads, 102mb cached, and 7.82mb misc. that's not counting my SD card, which doesn't have any apps on it. just MP3s, pictures, backups (titanium) and other misc files i keep around for work. i'm thinking after a fresh install, you should have at least 4.5gb free.
when i go into apps and sort by size, firefox (surprisingly) takes the most at 307mb, then google text to speech with 263mb (because i downloaded the high quality english pack), then touchdown at 100mb, chrome at 78mb, onenote at 64mb, kindle at 56mb, and it just goes down from there.
orange808 said:
Do a clean install.
How?...
Do a factory reset and flash the last snapshot. I think the last one was M7.
If your problem persists after that, you're dealing with a hardware issue.
Click to expand...
Click to collapse
I'm not so sure it's a hardware issue.
Dear OP:
Question 1
Are you still having this issue? If not, what was the workaround?
Question 2
What app are you using in order to download and install the software you're installing?
Question 3
What's the exact error message you're getting? Please provide a screenshot if possible.
Question 4
The Google Play store definitely requires 500 megs free before it will install anything. Other software installation methods may also have their own odd requirements.
500 mebibytes equals 524.288 megabytes.
Let's round that number (524.288) up to 550 megs.
Try freeing up 550 megs, then try installing a small app (one which requires 3 MB of storage space or less). Can you install it successfully?
Did you manage to solve the issue , i too have the same problem . I have more than 5gb free on internal storage

[Q] Insufficient storage available (weird behaviour)

I am using a Samsung Galaxy Tab GT-P3110 (7.0") and I installed the cyanogenmod version 10.1.3-p3110 with the 3.0.31-CM-gac1803e kernel. Since today I am unable to install some apps. The app manager tells me I used up 2.6GB of the internal storage and Ive got 2.0GB free.
When I try to install the YouTube app or the Root Browser app the play store puts out an error telling: Insufficient storage available. However when I try to install the ShopSavvy Barcode Scanner app all goes fine. Also installing apps by putting apk's in my download folder via laptop seems to work fine.
Before this problem occured I fiddled around with the format tool AParted for my external sd, and the link2sd app. I deleted both of them, but the problem is still occuring.
Any help on this issue?
Here a catlog screen of the errors occurring when i install root browser. Similar error on youtube install.

[Q] Out of space/Insufficient space on device when trying to install apps

I am frustrated by the "out of space" and "insufficient space on device" error I keep getting while trying to install/update new or old apps via Play Store or manually installing apks.
I am using an LG G Pro 2, running on kitkat. I have enough free internal storage (a little over 3 GB), and over 40 gb of free space on my external SD card. I am using foldermount to link app data to external memory.
I can however install apps when I copy their APKs to system/app and change permissions to rw-r--r--
I can't upload a screenshot because I am a noob but I think the graph is not justifying the data below it.
I have tried :
Deleting Odex files
Uninstalling updates for Google services
Deleting app cache and dalvik cache
Uninstalling a lot of apps to create space
I have seen so many people have this problem with android but most of them had luck with the aforementioned solutions. I hope the Xda community will be able to help me. Thanks in advance.
kshishdev said:
I am frustrated by the "out of space" and "insufficient space on device" error I keep getting while trying to install/update new or old apps via Play Store or manually installing apks.
I am using an LG G Pro 2, running on kitkat. I have enough free internal storage (a little over 3 GB), and over 40 gb of free space on my external SD card. I am using foldermount to link app data to external memory.
I can however install apps when I copy their APKs to system/app and change permissions to rw-r--r--
I can't upload a screenshot because I am a noob but I think the graph is not justifying the data below it.
I have tried :
Deleting Odex files
Uninstalling updates for Google services
Deleting app cache and dalvik cache
Uninstalling a lot of apps to create space
I have seen so many people have this problem with android but most of them had luck with the aforementioned solutions. I hope the Xda community will be able to help me. Thanks in advance.
Click to expand...
Click to collapse
Use Total Commander (just 1MB) to check how much space is on /system left.

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