[Q] Phone call issue - Nexus 5 Q&A, Help & Troubleshooting

Hey guys, just had an issue with the phone calling system. I realized that whenever I try to dial an number of a place/business that I find on the Chrome Browser, and when I try to dial it, the call immediately ends as soon as I try to place the call. I'm on Sprint by the way. The only way the call will work is if I punch it in manually without any of the area codes involved either. I find it odd.
Anyone have a clue what the issue is?

Most of the numbers you find online will be GSM formatted in that they may trigger a +1xxx-xxx-xxxx. IN that case sometimes it might fail on CDMA carriers which don't use +1. Before hitting dial just delete the +1 and then call. If the +1 doesn't show up and it displays the number in the normal format then I have no idea

Related

[SOLVED] Touch pro hangs up when I call voicemail

Hello, I have only had my touch pro a few days and when I try to access my voicemail I get to the part to enter my pin, then it tells me "first new message..." and then it hangs up. Is this a known issue? I tried searching the forum and in fact all of google, but nothing.
Any ideas?
I've had the same issue here in the Netherlands.
Disconnect when I called my own VM, also a disconnect when I tried to leave a message at a friend.
Both are in the TMobile network.
Just tried it again, but it workes ok now
solved
I figured it out for my phone. When I put my sim card in, the phone auto detects settings for sms, mms, data and voicemail. Here in Canada, providers have several different voicemail retrieval numbers and the phone autodetected the wrong one. I thought that since it did work at least somewhat, that the number was not the issue.
Contact your service provider and make sure your phone didn't choose the wrong retrieval number too

Increase length of ringing before voicemail picks up on Sprint TP2?

I have been looking the forums and the web for a way to increase the time my phone rings before my voicemail picks up. I have found things that work for other carriers, but I don't know it works with sprint. The method I have found is to dial **61*voicemailnumber**N# where N is the length in seconds (max 30) that the phone rings for before the voicemail picks up.
The two issue with this are A) I don't know how to find my voicemail number. I looked in HKEY Current Users -> Software -> Microsoft -> Vmail and then under phoneumber1 and 2, but the values were blank. And B) I tried the above method with my phone number as the voicemail number, and my phone made a couple wierd beeps, and then ended the call. Then I recieved a text message that the code I dialed is either inactive or not in service.
I called tech support and of course they were clueless lol So does anyone know anything?
I just called AT&T and I asked for my ring time to be longer. So they made it 30 seconds. As before it was only 20 seconds. I would love to know if I can make my ringt time even longer.
You know I have often thought about this as well. I also have Sprint and would like to have more than 10 seconds to answer.
wizholt7 said:
I have been looking the forums and the web for a way to increase the time my phone rings before my voicemail picks up. I have found things that work for other carriers, but I don't know it works with sprint. The method I have found is to dial **61*voicemailnumber**N# where N is the length in seconds (max 30) that the phone rings for before the voicemail picks up.
The two issue with this are A) I don't know how to find my voicemail number. I looked in HKEY Current Users -> Software -> Microsoft -> Vmail and then under phoneumber1 and 2, but the values were blank. And B) I tried the above method with my phone number as the voicemail number, and my phone made a couple wierd beeps, and then ended the call. Then I recieved a text message that the code I dialed is either inactive or not in service.
I called tech support and of course they were clueless lol So does anyone know anything?
Click to expand...
Click to collapse
Isnt ur voicemail # your phone number?
o0adam0o said:
Isnt ur voicemail # your phone number?
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Click to collapse
It might be, but I don't know...I tried using it as my voicemail number but it didn't work.
wizholt7 said:
I have been looking the forums and the web for a way to increase the time my phone rings before my voicemail picks up. I have found things that work for other carriers, but I don't know it works with sprint. The method I have found is to dial **61*voicemailnumber**N# where N is the length in seconds (max 30) that the phone rings for before the voicemail picks up.
The two issue with this are A) I don't know how to find my voicemail number. I looked in HKEY Current Users -> Software -> Microsoft -> Vmail and then under phoneumber1 and 2, but the values were blank. And B) I tried the above method with my phone number as the voicemail number, and my phone made a couple wierd beeps, and then ended the call. Then I recieved a text message that the code I dialed is either inactive or not in service.
I called tech support and of course they were clueless lol So does anyone know anything?
Click to expand...
Click to collapse
Your own phone number is your voice mail number. Also, you can push and hold the 1 key and it will go to your voicemail and from there you can go to personal options...BUT, alas...no way to do it there...dangit! I called Sprint and was told that they cannot change the ring cycle. (as it is referred to as) They suggested that I change to a ringer that is longer. I know that there are ringers in the stock ROM that are longer but I don't recall there being one to suit my taste. Maybe there is for you though. What I am going do is to try to find an MP3 ringer that is longer and to my liking and then save it to the "My Ringtones" folder located in "My Documents". From there I can set it as my ringtone. Hopefully that will work.
gbweller said:
Your own phone number is your voice mail number. Also, you can push and hold the 1 key and it will go to your voicemail and from there you can go to personal options...BUT, alas...no way to do it there...dangit! I called Sprint and was told that they cannot change the ring cycle. (as it is referred to as) They suggested that I change to a ringer that is longer. I know that there are ringers in the stock ROM that are longer but I don't recall there being one to suit my taste. Maybe there is for you though. What I am going do is to try to find an MP3 ringer that is longer and to my liking and then save it to the "My Ringtones" folder located in "My Documents". From there I can set it as my ringtone. Hopefully that will work.
Click to expand...
Click to collapse
Classic case of Stupid Customer Care Representative! Selecting a longer ringtone will not increase the length of the ring. What that is saying, is that I could put together a medley ringtone that lasts 30 minutes and that is how long my phone will ring for. WRONG. call back and get another rep.
CeLlgUy said:
Classic case of Stupid Customer Care Representative! Selecting a longer ringtone will not increase the length of the ring. What that is saying, is that I could put together a medley ringtone that lasts 30 minutes and that is how long my phone will ring for. WRONG. call back and get another rep.
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Click to collapse
ahhaha thats funny!
Whats up psycho!? Didn't expect to see you here.
Just a bump wondering if anyone found a workaround for this. Drives me nuts. I guess there's nothing to be done, it's 100% on sprint's end. I posted something in their customer forums about it. Other people have asked and the answer is always the same. On the iden network you can. On CDMA, you can't. Maybe if they get enough posts in the forum...
http://community.sprint.com/baw/community/buzzaboutwireless/phones-and-devices/smart-phones
CreeDo said:
Just a bump wondering if anyone found a workaround for this. Drives me nuts. I guess there's nothing to be done, it's 100% on sprint's end. I posted something in their customer forums about it. Other people have asked and the answer is always the same. On the iden network you can. On CDMA, you can't. Maybe if they get enough posts in the forum...
http://community.sprint.com/baw/community/buzzaboutwireless/phones-and-devices/smart-phones
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Click to collapse
I dont think it is possible on CDMA either. You can setup Missed call reminder to play a song

Phone Call Issues

Hello,
So I seem to have issues with my phone calls on both the CM 7 Nightlys, and CM 6.1.2 RC2. Sometimes (multiple times a day) when I go to dial a number, it will say "dialing" but the ringtone never actually dials out. Also sometimes when I go to call it just cancels out of it and says call ended. When ever this happens, i try again several min. later and it works just find. So the problem seems to be intermittent.
Also, I have my phone set up with google voice forwarding and voice mail. I do not make phone calls from it. However, sometimes when people call me, they say that my phone rings before going to voice mail. However, my actual phone does not get the call. This doesnt happen every time, but it does happen often. Ill get a notification from google voice about a missed call, but will have never revieced the call in the first place.
Is anyone else have this problem? Or maybe I have a setting all out of whack or something?
Thanks
I have the same exact problem on my stock phone. Incoming calls will work even though outgoing will not.
Change your sim card.
sk337sk337 said:
Change your sim card.
Click to expand...
Click to collapse
I have already tried that.
I have tried that as well..
Im wonder if my having any of my forward when busy etc. settings affect this.. Right now they are all set to forward to my google number, which in tern is the number that the phone itself is linked with on google voice. What should these settings be?
It is so frustrating seeing how many calls I miss\dont recieve because of this.

[Q] Called From My Own Number After Voicemail?

Two or three times now its happened where if someone calls my phone and I miss the call, after they leave a voicemail I get notified of the voicemail, but then my phone starts ringing again instantly and the caller ID shows my own number. If I try to answer that "call" I get silence, then some random number dialing, then it disconnects. Any ideas?
The first time it happened I thought whoever had called just called right back but I missed that call as well. When I looked at my call log, it shows my own number as a missed call. It just happened now as I was sitting at my desk, I didnt answer because I was on my office phone, and just as I got the notification, I got another call from my own number. Seems odd to me...
Anyone else getting this ever?
~T.J.
EDIT: ARHD 3.6.7 and included kernel. Its happened on other versions of ARHD also however.
ive never had that issue due to my rom or hardware but i kno theres apps out there were someone can call you and itll show any # they want, including your own. If your rooted try a full wipe and fresh install otherwise someone can be messin with u
02CWRX said:
Two or three times now its happened where if someone calls my phone and I miss the call, after they leave a voicemail I get notified of the voicemail, but then my phone starts ringing again instantly and the caller ID shows my own number. If I try to answer that "call" I get silence, then some random number dialing, then it disconnects. Any ideas?
The first time it happened I thought whoever had called just called right back but I missed that call as well. When I looked at my call log, it shows my own number as a missed call. It just happened now as I was sitting at my desk, I didnt answer because I was on my office phone, and just as I got the notification, I got another call from my own number. Seems odd to me...
Anyone else getting this ever?
~T.J.
Click to expand...
Click to collapse
I could only think this is your phone's way of telling you to check your voicemail. usually, on t-mobile anyway, if you dial your own cell phone number it redirects you to your voicemail. It could be an error with your firmware or network though. Have you made any changes to your phone recently (i.e. ROM change/update)? Think of any possible conditions that may have changed with your phone since this started. Have you contacted your provider? Check your online call history through your carrier site and see if the same number appears at the time of call. If it does, the issue could be someone spoofing you. You can do this with spoofcard/spoofapp. It's hard to actually connect with a phone with the same number you're spoofing though, since it redirects to voicemail. As a precaution, i'd add a pin to my voicemail if I were you- in the event that this is the case. I found this out by spoofing one of my buddies once. In an attempt to boggle his mind, I tried using his number as the number of origin and found out that it directed to his voicemail, giving me access to that information.
It happens if I call my own phone from my house and leave a voicemail. I dont think its anyone spoofing my number. As you said, its almost like the phone gets a notification from a remote computer and a call from it at the same time.
I has done it at least once with every version of ARHD I have ran, but not all the time.
~T.J.
Call up your voicemail and go through the main menu to make sure voicemail paging notifications are turned off.
Ha! I bet that was it! Thanks go to you sir.
It was turned on for urgent messages (which explains why not all did it). When I turned it off and left myself a voice mail test it didn't do it. Weird, I wonder how it got turned on...
~T.J.

some phone callers are always reaching disconnected message to my phone

I am looking for some information regarding a problem I am experiencing with my phone, I have 3 questions regarding it. I have stated them at the end of this lengthy post.
My phone is zte grand x2 model z850 and android build is 5.1, carrier is pcmobile in Canada.
The problem is that my android phone seems to work OK and receives calls correctly, but my doctor office, hospial booking office, and phones belonging to my workplace receive a tone followed by some type of reaching a disconnected number. My phone calling log shows no record of calls being received to phone.
The troubleshooting steps are sent email to pcmobile and received response to do a battery reset, pull out battery and sim card for at least one minute and reinstall. If it doesn't work call their customer support and get put through to tech support.
That did not work. Call to the tech support says that all 0:00 second calls end in response to some type of code (mentioned a specific code but I forget) and that it means my phone is responsible. She said android phones allow for rejecting calls based on various categories like toll free originating and such. And that the phones calls not getting through likely belong to a category I have blocked. She mentions just goto phone menu, settings, and something like call block, call reject and I will most likely find something there. If that doesn't work to do a backup and factory reset. To do that she says I need to call zte for help as she isn't allowed to help with it.
My zte phone interface only shows call barring settings with a few things like all incoming or incoming roaming, outgoing or outgoing roaming and that is it.
However it is possible that I came across via a web search a USSD code to ban telemarketers and used it. I just don't no what code it was or even if I did such a thing.
Anyway I called back their customer service to maybe get further help and had specific phone numbers and times of calls that were rejected by disconnected number messages from my workplace. To see if the problem could be isolated at my phone as a reason or maybe in the network somewhere. And was also wanting to know how I can unset the call reject if I have no interface to do it or undo it. Maybe even get confirmation that the noted calls are actually making it to my phone or getting dropped in the network. The new customer support first asked if it was a ported number and since it was, he checked with someone to see if it was a problem. The porting people said all calls were routed correctly through to my phone, but the customer support guy said there was no way to verify if my specific noted calls were included.
He mentions their tech support did not help with actual phone troubles, but he suggested I get another sim card and phone and use them in varios combinations with my phone and sim to get the working/ not working situations and isolate the problem. This I have not done yet as it seems like a lot of expense and jumping through hoops trying to fix a problem that seems like it should be able to be verified in a phone setting log somehow. He refused to put me through to tech support when I said I wanted him to anyway.
My emails with zte have them requesting I do a backup and factory reset, if that doesn't work then try a new sim card, if that doesn't work then book my phone for a repair with them.
So my question number 1 is:
Is there a USSD code that allows me to see settings or logs of such a call reject being used. I have tried *35**# which is supposed to show "incoming call barring" and it responds "Call barring Service has been disabled." My phone user interface doesn't provide for this as best as I can tell.
My question number 2 is:
What is the USSD code that I might have used to try and reject telemarketers which might issue tones that might indicate a disconnected number. I'm thinking this is the most likely reason for my troubles. I have been unsuccessful google searching for what I may have done. I find info on various USSD codes at this forum and elsewhere. But I'm not finding anything specific to help. I thought the *35**# would have helped but it doesn't. It is very possible I did do something like this with a USSD code which is causing my trouble.
.
Part 2 of this question is what would be the USSD codes to see the status or to unset such a thing.
My question number 3:
If there is no way to set status or see the status of call barring and rejecting logs or settings of the phone. If I do a phone reset, how is it possible that it could be the sim card instead. Does the sim card actually store call rejecting and barring settings as well.
Part of troubleshooting this involves me contacting third parties such as work, doctor, or hospital and asking them to try and call me and if not successful contact me someway else and tell me it was unsuccessful. I really doubt any of them want to do this for me more than once or twice. So I'm trying to gather info and limit my number of attempts. It would be real useful to be able to look up logs or settings somehow.
Would anyone know if the effect of *77 being used is that the caller experiences reaching a disconnected number. Or what do they usually experience.
In web searching possible codes I may have used, I came across the *77 code to reject anonymous callers. The *87 would be to unreject such a setting. Is there a method to check the current setting of either on or off somehow.
I am unable to test the specific phones getting the message of reaching a disconnected number. I will however have better access to one of the phones in three weeks time to see if *87 fixes my troubles.

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