Database Info

Broken Mini USB Port On Fuze

I have had my Fuze just under 4 months.
This past weekend I noticed the mini-USB port at the bottom of the phone was cracked. I'm talking about the plastic "tongue" with the 5 or 6 metal connectors on it (the part the charging cable connects to).
At first I was un-able to connect my charger to the phone, but after using a knife to move the tongue back to where it is supposed to be I was able to connect it.
However, it's only a matter of time before it breaks off and I will no longer be able to charge my phone. I did not purchase insurance.
I called AT&T and they told me that it is considered "physical damage" and therefore not covered under their warranty.
They referred me to HTC who gave me the same BS.
I see it as a manufacturer defect. I did not abuse the phone. HTC designed it. I can only charge it using the equipment they supplied with the phone. Apparently, 4 months of connecting and dis-connecting the charging cable is too much for the phone to handle! Of course, it is a cheap, $400 phone. What did I expect?
HTC told me I can send it to them and they will examine it. If they see fit to repair it, they will. If not, it will cost over $300 to fix it. Either way I will have to pay $35 just for them to look at it.
Has this happened to anyone else?
So my options as I see them are:
1. Return the phone to HTC and prey.
2. Purchase insurance from a third party and wait a few weeks to report the damage (and hope it lasts that long!).
3. Cancel my AT&T account (all of them, inc. my land line and DSL) and go to Verizon. I wanted an Omnia anyway. (This would be subject to getting an acceptable signal at home, something that I cannot do with AT&T).
It will cost me $180 to leave AT&T, but that is cheaper than paying over $300 to fix the phone!

I just bought a Fuze 2 weeks ago for $220 on craigslist. Screen has a MINOR scratch, thus the low price. My girlfriend bought her Fuze 3 days ago for $275 in absolute perfect condition. Both of our phones came with everything that came in the box and mine even had the original box. If you look on craigslist, you can find amazing deals. Me and my girlfriend were looking for about 3 weeks though, checking about twice a day for new posts.
This way, you spend less than the repair, and you have your original phone as backup/parts phone. You also don't have to wait as you pick the phone up yourself locally. Just never go alone, meet INSIDE a restaurant or store. I've never had bad experiences on craigslist, luckily. So far, I've bought 17" rims, 2 160GB HDDs, 4 80GB SATA HDDs, AMD Athlon x2 3800+ (for $20!!!), a complete watercooling kit for my PC, a palm treo 750w, a palm centro, an HTC Hermes, and now 2 HTC Fuzes. I make sure that the phones work perfect, check all the buttons, insert my sim card, make a phone call, etc.
I cooked my own quick little rom and the Fuze runs AMAZING compared to about 5 other roms I've tried on here, so don't give up on the phone, it has potential!

My suggestion would by to try a different approach with calling att support. Tell them the phone is not charging, will not sync, etc. Tell them you dont see any sign of physical damage and you have never dropped the phone or submerged it in water, etc. After about 5 minutes of scripted troubleshooting they should be making arrangements to send you a new phone. FYI they have a 1 year warranty on their phones. Obviously you don't want them to think you may have damaged it in any way. Best of luck!

Thanks sethstejskal, but no go.
They typed "notes" in my account saying I had already told them the port was cracked.
They also told me their "powerless" if I choose to cancel my service. The have no authority to replace my phone due to the "physical damage".
I am amazed that my 9+ years as a customer means less than a $400 phone.
Zoskalon, your suggestion would bring the cost of my Fuze to about $650 (inc. original purchase price). At that price they should throw in a blow job.

my friend had a treo on verizon that wouldn't charge. he just bought another battery and an external charger. i think that's your best bet, as long as you don't use the usb port for data transfer or internet sharing :\

leebo said:
Thanks sethstejskal, but no go.
They typed "notes" in my account saying I had already told them the port was cracked.
They also told me their "powerless" if I choose to cancel my service. The have no authority to replace my phone due to the "physical damage".
I am amazed that my 9+ years as a customer means less than a $400 phone.
Zoskalon, your suggestion would bring the cost of my Fuze to about $650 (inc. original purchase price). At that price they should throw in a blow job.
Click to expand...
Click to collapse
I wonder if calling the ATT warranty number would yield different results than the standard customer service line. With a different department/building/computer system maybe they don't share notes interdepartmentally. I know its not terribly helpful but its better than getting the royal shaft if it works.

Sorry to resurrect this old thread but I had same problem with EXACTLY the same experience with AT&T and HTC. How did you resolve this issue?

I hope to resolve it in a couple of months. I'm just waiting for user reports on the DROID. Even though I'll still have one year remaining on my "contract" with AT&T and will have to pay around $120, I'm leaning toward switching to Verizon.
Believe it or not, my story actually got worse. I limped along with my broken Fuze, then took it to Europe where I lost it. I had purchased "insurance" for it, and was told it only was only covered in the US! (This was not through AT&T).
I asked AT&T for a deal on purchasing it again, and the best they could offer was, get this, a refurbished unit for $50 MORE than they had sold me the new one for!!!
I ended up buying a refurbished one on EBay for $200.
Presently I am so disgusted with the increase in dropped calls, plus the fact that I barely get a signal in my apartment ever since AT&T took over Cingular. I was considering buying their femtocel, as ridicules as that is to pay $150 for a device just so I can get a signal from the company with MORE BARS, but they're not even selling that in L.A. yet.
so if the reports on the Droid live up to the hype, I'll try out Verizon for 30 days. I'm hopeful that will "resolve" the issue.

well, if you have a broken port on your phone
1) you can't sync
2) you can't charge
3) you can't use those adapters
Solution
1) wifi/microSD card ... more complicated, but still usable
2) get a desktop cradle with battery charging... more complicated to charge, and need to physically change batteries, but still usable
3) bluetooth headphones?

Solution
1) wifi/microSD card ... more complicated, but still usable
2) get a desktop cradle with battery charging... more complicated to charge, and need to physically change batteries, but still usable
3) bluetooth headphones?[/QUOTE]
4) Keep your mouth shut and stop complaining.
5) Give your money to any other company besides AT&T.
Of these I believe #5 is the only one AT&T will understand.

[Q] Would this SD Card be ok?

Saw this 32GB on eBay just now and it's an absolute steal for that price.
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=160525594986
Just wondering whether it'd work in my phone (i9000), and whether it'd work well. I know that it's not gonna be great quality, but I was thinking about just sticking music and bits like that on it so I don't need to carry around an iPod with me too.

Check the feedback.. There is a lot of bad feedback, and it seems to be mostly for computer products. Mostly all of their good feedback is from jewelery sales.
Assuming it is an original product though, yes.

Yupp, thanks for pointing that out to me. Comments seem to say the stuff is fake.

its fake don't buy it

Almost all of those "deals" on flash memory on ebay are fake. You'll end up getting a 1 or 2gig card that is made to look like a 32gig card. Don't buy it.
Sent from my GT-I9000M using XDA App

The Chinese writing on the packaging screams "FAKE!"

I wish somebody or some organisation would take eBay to court for being an accessory to fraud. Perhaps they would stop allowing this then. Look at these guys feedback it is obvious there is a serious problem.

I wouldn't be afraid of buying it. if its fake, i'd sent it back, and get all your money back. ebay and paypal is really good at it. never lost any money on fake stuff yet.

i bought a 32gb "supposed" sandisk one from ebay before christmas, came from China, when it arrived the packaging was awful, but the card worked.............for around 30 seconds, tried putting anything on it and it died and was no longer showing up on anything
basically they are naff, you may get one that lasts for a while, i personally wouldnt bother, i paid £11 for mine, it took 6 weeks to get here, worked for less than a minute, and took 5 weeks for a refund due to the utterly awful postage service returning it to China

Has anyone had any experience through the Phone Claim ? aka Asurion

So I have been reading that quite a few people believe that the phones given to you are pieces of dung.
Is this true? I have just placed a phone claim order as I have cracked my screen and between the cost of replacing the entire digitizer/lcd it is cheaper to get an entirely new one weird huh?
Anyways, for 5 bucks a month extra, hell why not.
I cracked my screen, (not the LCD but the glass on top) so that's what I have filed.
I am worried though that since I have rooted/changed ROM's on my phone they may raise question?
Should I worry? Although it seems that they will take my device anyways as the return rate (which is quite speedy) 1-2 days would not be able to catch my device in time for testing it and determining that it has been tampered with.
Though that is not the problem that I have stated rather that it is physical damage (which it is).
I'm just worried that I'm going to get something which might have been bricked, or something that was dropped, they said physically they look brand new.
I don't know... who has gone through this process?
I will have in two days time so I guess if anything, I'll let you guys know.
But at 180-200$ for just the screen vs. 125$ for a 'new' Infuse... hmmm

This was actually the WAY i got my infuse.....
i had the plan on my Captivate, i Bricked it and didnt want to by a Jig....so i told them i lost it and to send me another one. through some Att misshaps and a lil perssistance on my end they ended up giving me the infuse for free....but at any rate. i have not noticed anything janky about the phone. and my mother has just gotten her Captivate replaced as well. and again hers seems to ok as well.
if anything you can always send it back it doesnt work........they will just replace it again.

That sounds assuring. Can you run any tests (benchmark perhaps) to test for any irregularities?
Although you did say you don't really notice anything wrong.
Primarily I'm concerned for the fact that my brand new phone (supposedly) will be replaced by a possible refurb.
Oh well these devices must go through rigorous testing I'd like to think so.
Thank you for your input

FYI beginning in October, the monthly rate will increase to $6.99 and the deductible to $199.00! Thats $367.00 to replace a phone once over the course of a 2 year contract. What a deal!

Its a toss up. who's to say the phone your getting was not just Bricked. then all they had to do was reload and run there lil software and now the phone is ready to be sent to a new Customer. would you call that an old phone.....not everyone has Physical problems.
again, i have noticed nothing wrong with the phone i have. i change roms ALL THE TIME on both of them. i have bricked and unbricked both of them. the functions all seem to working.
i Hate their Customer Service, but the phones seem to be on the up and up.

This is also how I got my Infuse. Someone decided they wanted my Captivate more than me and took it.. I called Asurion and they tried to offer me an LG or a Motorola phone. I told them these options were unacceptable and I do not find them comparable to the Captivate.. They put me on hold and told me they would give me the Infuse.
All the replacement phones through Asurion are "refurbished". Even if the phone was damaged they replace anything and everything that has damage to it. I have had 0 problems with mine, it also came with a 2gb microsd card and a car charger

But you don't get that brand new smell
Alright, well if all of these claims are true, then I should be a happy man.
@jz3 - I can't help but think that your response is somehow sarcastic
Let me do the math... $600 phone for 2 years, plus ($98.00 x 12 months) 2 years
vs. $600.00 + ($100.00 x 12 months) 2 years
Option 1 - $2952.00 + $125.00 (first buy till moment of break)
Option 2 - $3000.00 + $125.00 (new phone) (after first phone)
I probably missed something... deductible does that only apply to when you actually order a phone?
Anyways... hopefully I won't be doing this again, what a sleek phone though, I've had probably three people who have held my phone exclaim how light it is (is that the right word?).
I just love the massive screen and of course the fact that we can change them
Thanks guys, I ran out of thanks so... here are some internet "thanks" to you and you and you
Where do they end up making up for their 'theoretical loss' ?

There are cheaper phone insurance providers
Just shop around. Their usual requirement is signing the policy within 30days of phone purchase.
here's one with a cheaper deductiable
http://www.ensquared.com/catalog/phone-insurance/2-year-phone-insurance-smartphone
I'm still with AT&T coverage but will mostly likely drop them for a cheaper provider on my next upgrade.
Google is your friend.

Wait a minute perhaps I'm not understanding the phone bill.
This is my first phone line under my name so I'm new to this.
I thought that because of the etra 5 a month I'm able to get a 'new' phone for 125 thats it then I keep paying my regular 91 a month plus the two more dollars (5-7).
Maybe I should look at my bill again

Ranatsu said:
All the replacement phones through Asurion are "refurbished". Even if the phone was damaged they replace anything and everything that has damage to it. I have had 0 problems with mine, it also came with a 2gb microsd card and a car charger
Click to expand...
Click to collapse
For sanitary purposes, EVERYTHING has to be replaced that could have been touched by the previous owner. Usually, the only thing reused is the actual motherboard for the phone. The case, mic, speaker, earpiece, etc has to be replaced.

I used Asurion when my microUSB port went bad on my Infuse, had no problems getting a replacement that has worked very well since. Sent them back a rooted/rommed phone and they didn't care at all

gb96 said:
I used Asurion when my microUSB port went bad on my Infuse, had no problems getting a replacement that has worked very well since. Sent them back a rooted/rommed phone and they didn't care at all
Click to expand...
Click to collapse
That's because when they get the phone, they don't look at the software at all. They put the motherboard into a new shell for the phone, and then use their software to send the phone back into stock (flashes bootloaders to, so it fixes bricked phones).
That's why they never figure out unless you get REAL unlucky.

Just a quick question, I had gotten a confirmation on a package being sent early this morning (boy they're fast) and I was curious if I should wipe everything on my phone and also if I should send them my micro sd card as well?
Also about setting up the new phone, how hard is that besides just placing the sim card in the phone (getting back onto the network and such) do I need to bring it into AT & T?
What else do I need to send in or just the phone itself?
I was told that there would be instructions in the package.
Wouldn't it be neat if I was able to pull the switch-aroo on them and pull out my motherboard on put it on the new phone that they sent me.

GreenAce92 said:
Just a quick question, I had gotten a confirmation on a package being sent early this morning (boy they're fast) and I was curious if I should wipe everything on my phone and also if I should send them my micro sd card as well?
Also about setting up the new phone, how hard is that besides just placing the sim card in the phone (getting back onto the network and such) do I need to bring it into AT & T?
What else do I need to send in or just the phone itself?
I was told that there would be instructions in the package.
Wouldn't it be neat if I was able to pull the switch-aroo on them and pull out my motherboard on put it on the new phone that they sent me.
Click to expand...
Click to collapse
maybe cool, or just alot of work..........Keep the SD card. Keep the Cables. they just want the PHONE.

Well I'm already running the new phone (rooted at that) although I think I'm keeping this stock rom for now, (I flashed it earlier before the Infused 1.5) but I like this rom, it's efficient and at my use it does the job well.
The phone looks brand spanking new as others have said, the outside is entirely new, just the inside (didn't look so don't know if that is true based on my experience).
New accessories (very nice, now I can have dedicated USB chord and charger chord) .
It took me a while to figure out how to reset the crap load of numbers on the phone to register myself to the open airwaves (imagine the free service if you knew how to de-code so to speak).
So far I'm happy, I only had one weird issue at first, when I scrolled down on a webpage, half of the screen (looking at it landscape view) would not move with the rest so there was this clear dividing line in the middle of the page... weird.
It's not doing that anymore though.
Thanks for the input though guys, I'm happy
I hope my bill doesn't sky rocket to Venus.

GreenAce92 said:
Well I'm already running the new phone (rooted at that) although I think I'm keeping this stock rom for now, (I flashed it earlier before the Infused 1.5) but I like this rom, it's efficient and at my use it does the job well.
The phone looks brand spanking new as others have said, the outside is entirely new, just the inside (didn't look so don't know if that is true based on my experience).
New accessories (very nice, now I can have dedicated USB chord and charger chord) .
It took me a while to figure out how to reset the crap load of numbers on the phone to register myself to the open airwaves (imagine the free service if you knew how to de-code so to speak).
So far I'm happy, I only had one weird issue at first, when I scrolled down on a webpage, half of the screen (looking at it landscape view) would not move with the rest so there was this clear dividing line in the middle of the page... weird.
It's not doing that anymore though.
Thanks for the input though guys, I'm happy
I hope my bill doesn't sky rocket to Venus.
Click to expand...
Click to collapse
As long as they get your old phone back within (I think 7 days), you'll be fine, and someone else will be enjoying the innards of your old Infuse.
Sent from my SAMSUNG-SGH-I997 using xda premium

Sad isn't it? At least I had the courtesy not to break it by bricking it hehehe
Also I almost wish that there was a way to leave like a digital imprint on there, then the next guy could leave his imprint, it could be known as 'The phone that traveled the world"

GreenAce92 said:
But you don't get that brand new smell
Alright, well if all of these claims are true, then I should be a happy man.
@jz3 - I can't help but think that your response is somehow sarcastic
Let me do the math... $600 phone for 2 years, plus ($98.00 x 12 months) 2 years
vs. $600.00 + ($100.00 x 12 months) 2 years
Option 1 - $2952.00 + $125.00 (first buy till moment of break)
Option 2 - $3000.00 + $125.00 (new phone) (after first phone)
I probably missed something... deductible does that only apply to when you actually order a phone?
Anyways... hopefully I won't be doing this again, what a sleek phone though, I've had probably three people who have held my phone exclaim how light it is (is that the right word?).
I just love the massive screen and of course the fact that we can change them
Thanks guys, I ran out of thanks so... here are some internet "thanks" to you and you and you
Where do they end up making up for their 'theoretical loss' ?
Click to expand...
Click to collapse
insert doublefacepalm.jpg image (dont have enough posts to link to image)
The monthly service fee is not part of the cost of replacing a phone.
Cost of replaced phone with insurance = total amount of insurance premiums paid since last claim + any deductible.
Cost of replaced phone without insurance staying on same carrier= Cost to buy replacement phone either new, refurbished or second hand (ebay/craigslist)
Cost of replaced phone without insurance leaving carrier = ETF fee + Cost to buy new or replacement or second hand phone with or without contract on another carrier or mvno

All phones that are processed through Asurion have undergone a 50-75 point checklist, depending on the device.
Sent from my Inspire4G using XDA App

I really regret sending my other device in this one froze on me twice how the f*ck is that possible?
I thought these phones were superior
1.2ghz processor
512ram
Wooo but it freezes
Sent from my SAMSUNG-SGH-I997 using XDA App

My eBay experience (techno.trading.house)

Hi everyone,
I want to share my journey with the Z3, and the experience with buying from eBay, specifically from a seller, techno.trading.house (Steph, Ed). I bought two brand new Z3 (D6603)--a black one for myself, and a white one for my girlfriend. The order was smooth, and the phones came in pretty much brand new (open box though) with their plastic peel-screens on the glass, untouched. After using the two for a few hours, I noticed that my black one had a defective sensor (photo). The seller advertised "hassle-free" exchanges/refunds, so I reported the defect and had the black one exchanged right away.
After a week, the new one came, the same brand new (open box) condition as the previous phones. However, there was a slight manufacturing defect with the USB flap--it closes completely at a slant (photo). I spelled out the issue with the seller, and here was how it went:
SELLER: I'm sorry to hear that! We will certainly replace it for you, I believe that your phone would be damaged underwater if that or any other flap was not closed properly. (I also do strongly suggest to avoid wetting the phone just in case). Please return the phone to...
ME (after 2 days delivered to them): Hi, have you receive the package yet, and have you ship out the new phone?
SELLER: Your return has been received. If you had chosen to receive a replacement, it will be sent within 2 days. If you have opted for a refund, it will be issued within 24 hours minus applicable restocking fee.
ME: Do you have tracking info? Thanks!
SELLER: Our records indicate that we have already sent a replacement. You have reached out to us to let us know that the replacement has the same issue. In order to avoid another occurrence, we recommend that we proceed with a refund for this item. Please let us know if this is okay.
ME: Sorry, I am not sure what you are saying. Are you talking about the previous replacement or the 2nd replacement being shipped out? I am currently waiting for the 2nd replacement. You said "sure" on the second replacement last week.
SELLER: We are talking about the previous replacement. We believe since both- the original phone and the replacement phone- has had the same issue, that a refund might be best. Let us know if this is ok.
ME: That is not correct. First phone had a defective camera. Second one had a manufacturer defect on the flap. You agreed for the second exchange, so I am not sure why you are backing out now? I need the phone as I have been using an old dumb phone for work for a week already.
SELLER: I'm very sorry for the confusion. I just read back through the emails and you are indeed correct. We will have your replacement unit shipped today. Here is your tracking number. Again, I am sorry for the confusion. Have a great day!
ME: Thanks. I just hope the new one does not have any defect--I will be checking it. If it's not shipped out yet, anyway you can inspect these? Thank you.
SELLER: Hello, Not a problem.
Click to expand...
Click to collapse
So the 2nd replacement came (third phone), and the phone came in a used/open condition. There were no plastic peel-screens on either side of the glass and the USB wire was laying in there without its plastic wrappers. I knew immediately this was used, so I began close inspection of the phone. I found that the power button had a noticeable dent on one side, as if it was dropped on a table before. At this point, I don't know what to do with the phone. I have summoned the seller to see what they plan to do with this situation.
It appears that the seller recycles their returned phones and try to sell them as new, or whatever it is. I am extremely disappointed with this seller, and I want others to know so they may not fall into the same trap.
I checked the current feedback, and it appears someone had the same situation (photo). Go figure!

To me this sounds like a fair seller and a picky buyer. 832 positive reviews and 6 negative ones in a month is a ratio I would buy at if I wanted to save a hundred bucks by buying without factory warranty.

It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.

abhinav.tella said:
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
Click to expand...
Click to collapse
remember me?
I'm sorry to hear that. It was really a frustrating moment you went through. If I were you I would probably be really angry.
If you want, just buy it from Sony store. I got mine and it's perfect so far (except some cosmetic minor faults).

I bought two phones directly from the same seller. The price was cheaper on their own site vs eBay or Amazon. Both phones are perfect. They came in non sealed boxes. I've got no complaints.

android404 said:
To me this sounds like a fair seller and a picky buyer. 832 positive reviews and 6 negative ones in a month is a ratio I would buy at if I wanted to save a hundred bucks by buying without factory warranty.
Click to expand...
Click to collapse
I may be a picky buyer, but who wouldn't be when you receive a defective product, and even worse when you get a used one on your third one. Feedbacks mean jack when you are on the short end. They are only good for initial decision about the seller, hence I trust them like you would too.
abhinav.tella said:
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
Click to expand...
Click to collapse
I hope you are right on the honest mistake.
bluesky2111 said:
remember me?
I'm sorry to hear that. It was really a frustrating moment you went through. If I were you I would probably be really angry.
If you want, just buy it from Sony store. I got mine and it's perfect so far (except some cosmetic minor faults).
Click to expand...
Click to collapse
Yeah, I really regret not buying from Sony store, or even T-Mobile here. At this point, I might just say screw it, keep the phone, and move on with my life. Maybe the Z4 will entice me in few months. :good:

I purchased 3 different Z3 D6603 from Techno Trading, Never-MSRP, and Sony Direct all off ebay.
Techno Trading shipping a Central America version of the D6603 (White) to me and it had no seals whatsoever on the box (US Charger). This model would not show LTE indicator until I flashed a generic TFT. Booting with Encryption shows the Pin Entry text in Spanish but quickly changes to English. Seller Feedack: Shipped very quickly but using subpar shipping materials. Shipped from Miami.
Never-MSRP shipped a Central Europe version of the D6603 (Copper) to me and it HAD seals on the box but also included a Sony Screen Protector (Non-US Charger). This model had the LTE indicator from start. Booting with Encryption shows the Pin Entry text in English. Seller Feedback: Shipped same day and was packaged very well. Unfortunately, they are located in Houston so I had to pay tax.
Sony Direct shipped a Generic North American model of the D6603 (Green) to me. This one had seals on the box but didn't include the Screen Protector. LTE shows from start and includes a US Charger. Plastic on the front and back of phone is totally different than the other two. Its hard to describe but the other phones came with a very very thin plastic protector. This model shipped with much thicker protectors on front and back (still meant to be removed because they have tabs on the side). Additionally, the other two phones were inside a cellophane bag but the this model was not in cellophane. Shipped from Sony in Romeoville IL. Shipped within two hours of purchase using FedEx for free. Unfortunately, Sony charges tax everywhere. Packaged well but not great.
My point...
Sony packages models different based on their intended destination. It might not be that you ever got "open box" devices but rather they were intended for an area which Sony (for whatever reason) chose not to use seals.

mwep said:
My point...
Sony packages models different based on their intended destination. It might not be that you ever got "open box" devices but rather they were intended for an area which Sony (for whatever reason) chose not to use seals.
Click to expand...
Click to collapse
That is interesting. Before buying from techno, I bought a white one from tropical_mobile (in which I sold quickly due to being D6653), who stated they were located in Tennessee, but shipped from Singapore. However, the phone was sealed with two white rounded "sealed" stickers on the box. The phone also was sealed in a clear plastic slip and had protective screens on both sides.
This whole Z3 deal has been pretty bad luck for me. Maybe it is not meant to be. But good news--the seller techno.trading.house got back to me, and is willing to refund me $20 for the dented power button, or do another replacement. I'm planning to take the refund, and live with it as I am sick of all the exchanges. Who knows, the replacement might have even weirder issues.

If you spend $500 plus on an item, you the buyer, have every right on this planet to be as picky as you like.
Nobody has to settle for anything less than perfection.
So no, you don't have to accept a defective camera, or flap or indeed a previously returned phone.
As I mentioned before but was lambasted in another thread, Sony may be using premium materials, but they are certainly not using premium construction. Not when some people have to go through six boxes in store to find a unit without light bleed and gaps.
I myself had two exchanges within the first two weeks. My first unit was simply not waterproof and had a leaky flap and my second one didn't charge on the magnetic dock and now I have light bleed but no energy to fight it anymore.
It's almost as bad as an iPhone. All my iPhone friends have had multiple exchanges... Some as many as 5 in a year.
Sent from my D6603 using XDA Free mobile app

More recent feedbacks to prove my point.

stop accepting being called a picky buyer.... ur paying top dollar for the phone, that said u should receive a product good for the purpose, if the camera doesn't work its not good
if the phone isnt water proof it isnt good
if there is a dent in the design it should state it before being bought. so it's not the buyer nor seller (purposely) its a unlucky sale.

I purchased mine at t-mobile. I paid 100% upfront despite being with t-mobile and they unlock it on the spot. When I registered with Xperia Care (sonymobiles product registration) I entered my IMEI and it has till Oct 2016 on warranty.
However on the 2nd day of owning the device The bottom speaker stopped working and was making a static noise. I went to my t-mo store I purchased it and they swapped it out. I didn't even pay a restocking fee. The manager said as long as I get the same phone and since I bought it back so promptly that he would just swap a new one. This one has been perfect since. Sometimes the convenience of having a store near by is better than having to deal with shipping my phone back and forth!
Alot of people dont want the tmobile Bloatwear but like I said, 32 GB + Local customer support outweight > No bloatwear & 16 Gig with mail in issues. (since i have no sony store near by, id still have to mail in for repairs and exchanges)

Me too, I'm glad I bought it from TMO with an EIP, exchanged mine 3 times on my 4th now, no hassles or fees.

Stolen U12+

Guys long ago i opened a new thread for the display at my U12 + and I found out that the phone was already used, probably by another buyer or RMA. I buy that from ebay from the buyer "kimbimobile"
The seller has not only been smart and has sold me a used and not new phone, but on the insertion is written that also sends a Re Cam, of course he did not send it, only after very very much messages and open complaint.
After the opening of the complaint Ebay said to send it all back and of course the seller said he only received the accessories and no the phone, the re cam that does not work.2 of 2.
Ebay now has at 10 days for the checks, but I'm afraid that gives reason to him, clearly he is cheating me, he and not the courier or otherwise, he signed the package at the time of receipt, it was not damaged
Now do not know what to do, I often get almost € 1000 for the love of HTC, I thought about opening this thread to look for help, surely those who buy an HTC is a geek or programmer (like me), or who work in IT.
I thought to write here code code imei 353222090 and the last 6 number those who buy the U12+ 128Gb Blue Translucent from Ebay.Surely he will put his HTC online again
Thanks

Ebay give me reason and my money back, now i want publish the 2 imeis for future readers.
The name of the sealler on ebay is "kimbimobile"
1. 353222090629653
2. 353222090629661
Who have this phone, the phone is back from RMA with the LCD changed and after sold me like new phone, already the phone have others more problems, again with the display.

I've never had a problem with eBay and the sellers there. If I didn't receive an item eBay will help with a refund. If something was defective the seller will make good on the sale.
I hope I never ever come across a scammer on eBay.
Sent from my coconut frond hut using Tapatalk

O/T but wow, I've been scammed on eBay several times that I can remember. Twice it involved substituting an older or lesser model for what was described -- these were cases where it wouldn't be obvious to the average person what was inside. (For example, a laptop with a slower processor.) It always seems to get resolved but the process can take ages. Be careful out there.