Related
I've been having a problem with my Fuze randomly not being able to receive text messages or calls.
Sometimes when people call, they say it rings twice and goes to voice mail. All the while, I never hear anything or get a notification. This happened once after I texted someone to call me when they get a chance. They tried 3 times and then texted me back to say that they were getting sent to voice mail. I didn't get notification for either until after I called this person myself 20 minutes later. Right when the call connected, I got notification of a new text message.
Another time, somebody was calling me for 3 days. I didn't know he was trying to reach me until he finally left a voice mail and I got the notification for that (no missed call notifications).
I called AT&T and their tech support did some tests (called my phone) but since it isn't reproducible 100% of the time, they couldn't offer any explanation.
This isn't a bars/signal issue either as this is occurring in the same spot where my Tilt would always receive calls fine.
Has anyone else seen this?
I had the exact same problem with my Sprint Touch Pro & ended my contract early & switched to at&t. Hopefully it's not a fundamental hardware problem.
8notime said:
I had the exact same problem with my Sprint Touch Pro & ended my contract early & switched to at&t. Hopefully it's not a fundamental hardware problem.
Click to expand...
Click to collapse
Did you get a Fuze when you switched? Has that worked better for you? I'm still within my 30 days, so I'm debating exchanging it or just returning it and giving up.
I'm having the same problem. I did a quick search and found this;
This AT&T Forum Post
I tried the workaround and haven't had a chance to really test it yet though. I also noticed a few other settings in there that might have accounted for it.
One selection inside the phone settings had to do with whether calls went to voicemail when you're "Unavailable" or "Busy." I'm not familiar enough with the phone to know when it might tag me as either one so I unchecked both and I'm going to recreate my missed calls this morning.
Someone called after the phone had been sitting on my desk all night so I thought maybe it thought I was "Unavailable" due to inactivity (I dunno, I'm winging it) so I'm letting it idle for a few hours and getting a call later to see what happens.
Incidentally I have the exact same problem, no call coming in, but then I get the voicemail message after I try calling someone.
Unless I'm misunderstanding your point, "Unavailable" just means that your phone is switched off or out of signal, and "Busy" means you are already in a call. It's nothing to do with the behaviour or features of the phone.
Cheers,
Steve.
Yeah, I'm wondering if the phone is becoming "Unavailable" for some other reason than me being out of range. I have full bars in the house and that's where this all happened.
I've noticed, too, that I didn't get any email (I have it set to check every hour, even hit send/receive after someone told me they sent me something and it still didn't find it until I sent a second email to myself from another address)
Again, I don't know much about phones but it almost seems like the phone has bars but drops off the network for accepting calls/messages until you do something to activate the system again... or something. I dunno, just speculating.
Last week I went in and exchanged my Fuze for a new one since it was still within the 30 days. Up until tonight, I thought the problem was fixed. I was chatting with my wife over IM and she told me that she tried to call but that it just went to voicemail. I asked her to call back and leave a voicemail to see if it would notify me. I also asked her to send me a text. I didn't get notification for either. I checked my data connection by starting up Opera and going to a few sites. So I know that I had a verifiable connection to the network. I called my voicemail and checked the message I knew that she had left. Only after I made the call did I get notifications for the text messages I had missed. I never got any notification for the voicemail or missed calls.
Unfortunately, it seems this is a problem that isn't related to individual hardware as this is my 2nd phone with the same problem. I've also replaced my SIM card since a salesperson at an AT&T store suggested that it might help. I'm running the stock AT&T ROM minus the bloat, so it's not a custom ROM issue either. At this point, I'm not sure what I should do.
The only other thing I can think of that makes me unique is that I currently reside in Washington state but my number is one that I had ported from California. Is there anything about you're (skyau) situation that makes you unique?
Well the same thing happened again tonight. I received text messages 10 minutes late and I didn't get a voicemail notification until I initiated a call. As much as this sucks, I'm hoping it will stay this consistent so that I can have tech support replicate the problem and then try and fix it.
You may have a problem with your phone number. I'd try changing it.
Have you had experience with a problem like this? Is the phone number really the issue?
If that's what the problem actually is, I'm willing to get a new number. But I don't want to change it just to check and see if that fixes it.
same problem! Really pissing me off I just lost a important job because of this issue a few moments ago! Is everyone running a stock rom? I tested a few, now back to stock no apps nothing trying to find this gremlin WTF!
I'm running stock ROM without the bloat.
I exchanged my Fuze (I'm now on my 3rd) on Saturday and changed my phone number yesterday. I'm waiting to see if the issue happens again. If it does, I'll probably do stock ROM, all the bloat, no apps. If there are still problems, I'll probably try different ROMs.
I was able to get AT&T tech support on the line when the problem was occurring luckily. We went through his battery of tests and he verified that there was a problem. It would seem that the phone forgets/loses it's connection to the towers/network. Notifications (calls, texts, voicemails) aren't received until after the phone remembers/reconnects to the network. It remembers/reconnects when you initiate a call or send a text (essentially require the phone to use the network).
The tech told me that as far as he could tell, it was a hardware issue and that I should exchange my phone. So I'm on number 3 now and hoping for the best. I changed my number because I've been in a different state for 2 years and I had no ties to previous area code. So I figured now was as good a time as any to get a full fresh start (phone/number/SIM).
That sucks about losing the job.
Bump, I just realized a few moments ago that my phone rings once and then it says missed call, i always assumed they called me and then hung up after one ring in case i was in class or i was busy so that i could call them back. this is not the case? Also a few cases a call will drop every now a then... is this due to the radio rom i flashed? typical symptoms of a incompatible radio for a specific location? I'm using the .25.35 blackstone radio in ithaca, ny.
Having the same issue. Phone is asleep, then alerts me to a VM. Missed call doesn't show up in missed call list.
Really pissing me off and I think is responsible for my issues with Slide2Answer somehow.
The only time I have missed calls is because of MSVC. If someone calls and it is private or unknown, it will not ring. If it is somebody in my phone book or who doesn't have a private number, the phone will ring.
So I turned MSVC off and the private callers and the unknown callers will ring in.
it happens to me sometimes as well sometimes the d pad area will flash but i cant answer and it wont appear on screen then it wont say missed call.
sometimes if i try to hit the dial button it will also drop connection and instantly pick it up again
annoying but not a huge problem for me
and of course not on stock rom
Hello guys,
Thought you might help...
I bought an AT&T i987 locked to be used on rogers network. Rooted the photo and installed the app sgs unlock ran perfect.
Now, here's the problem I'm having after 1 month of use:
MMS: I can send SMS but I can't send nor receive MMS, I found a thread saying to play with the proxy setting rogers.mms.com wthv. It didn't work.
SMS: The hours written on my sent message is fine but every sms I receive are 5 hours sooner ( let say it's 15h30, It will show 8h30) Still annoying.
GPS: Some people says it's slow, but mine simply won't lock even after 5 minutes LOL. Do you need absolutly a data plan to make it work? I thought it was working like any garmin GPS out there. connecting to a satellite not the internet.
AT&T apps block ?? It won't let me download any apps out of the android market. is there a way to delete that stupid option?
And this is not related to my ATT phone but DAMN the call volume is very WEAK. I barely heard people's voice but they do heard me fine. It's like the speaker is simply too weak or there's a tweak for this?
Well guess I will start by saying MANY THANKS for your times!
To fix the mms issue do a search for the rogers message center phone number on google and input it in the stock messaging app.
As for the time issue its actually a rogers issue, either use a messaging app(handcent) that can offset the time or get sms time fix from the market.
Plenty of gps info around the forum, keep looking.
Have you tried flashing a rogers ROM to see if that fixes it?
Hi everyone,
I work in an office that has no cell signal. So when I step into my office, my bars go away, I get the no signal symbol and then 30 seconds later my phone will alert me that I have a voicemail (when I don't have one). When I step into an area where I can get a signal, the voicemail notification goes away and my phone is fine. All of this started the day I updated to Android 4.3.
I've called Verizon multiple times and all they can do is tell me to reset my phone, which I have done multiple times.... I also have had my voicemail reset
It's really annoying since it will vibrate and the screen lights up as usual for 30 seconds.
Now my battery drains faster since my phone vibrates every 5 -15 minutes all day while I'm at work.
Any thoughts?
So what is the issue? Low or no cell signal will cause your battery to drain real fast. You need to put your phone in airplane mode. The way your phone behaved is perfectly normal.
Sent from my Galaxy Nexus using Tapatalk
buhohitr said:
So what is the issue? Low or no cell signal will cause your battery to drain real fast. You need to put your phone in airplane mode. The way your phone behaved is perfectly normal.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
The issue is that when I lose signal completely, my phone notifies me that I have a voicemail, when in actuality I don't.
No signal = false voicemail notification
chomper10 said:
The issue is that when I lose signal completely, my phone notifies me that I have a voicemail, when in actuality I don't.
No signal = false voicemail notification
Click to expand...
Click to collapse
In your case, most likely the issue is in VZ voicemail system, I pretty sure it's not your phone, since the voicemail notification is delivery by VZ voice mail system. I suggest a few workaround:
1) If you preferred VZ voice mail, setup a call forward during the "none signal period".
2) Switch to Google voice mail.
3) Put your phone in Airplane mode during the "none signal period"
So you don't think it's my phone... My thought it was my phone since it happened right after the Android 4.3 update. My wife has updated hers to 4.3 and she gets the same issues.
Verizon thought it was my phone because the in order to get a voicemail notification data is sent over the cell signal.
In my case, I don't have a cell signal and then the false notification appears.
Looking at your workarounds
1) Won't work for me, I'm on the go all day. I go in and out of rooms where I do/don't have cell signal.
2) Will need to look into it, I never heard of Google voicemail.
3) Got young kids... need to be ready if they get sick!
chomper10 said:
So you don't think it's my phone... My thought it was my phone since it happened right after the Android 4.3 update. My wife has updated hers to 4.3 and she gets the same issues.
Verizon thought it was my phone because the in order to get a voicemail notification data is sent over the cell signal.
In my case, I don't have a cell signal and then the false notification appears.
Looking at your workarounds
1) Won't work for me, I'm on the go all day. I go in and out of rooms where I do/don't have cell signal.
2) Will need to look into it, I never heard of Google voicemail.
3) Got young kids... need to be ready if they get sick!
Click to expand...
Click to collapse
Another option, do you have access to wifi where no cell signal? BTW, most people preferred google voice mail over VZ voice mail.
buhohitr said:
Another option, do you have access to wifi where no cell signal? BTW, most people preferred google voice mail over VZ voice mail.
Click to expand...
Click to collapse
Yes.
chomper10 said:
Yes.
Click to expand...
Click to collapse
You can download grove IP and set it up with Google voice. You can handout google phone number to your important people so they can reach you during this no cell signal period. You also can call out using grove IP. Grove IP is voice over IP instead of using cell signal.This also work well with Google voice mail.
chomper10 said:
Yes.
Click to expand...
Click to collapse
Today I called Verizon to disable my voicemail system. Then I turned off my phone, walked outside to get a signal and I had no voicemail notification.
Then, I walked inside, lost signal and then the voicemail notification appeared.
Something in the Android 4.3 update is causing the notification to appear. Very annoying...
chomper10 said:
Today I called Verizon to disable my voicemail system. Then I turned off my phone, walked outside to get a signal and I had no voicemail notification.
Then, I walked inside, lost signal and then the voicemail notification appeared.
Something in the Android 4.3 update is causing the notification to appear. Very annoying...
Click to expand...
Click to collapse
Sound like you discovered a bug with 4.3 which none of us has experienced!
chomper10 said:
The issue is that when I lose signal completely, my phone notifies me that I have a voicemail, when in actuality I don't.
No signal = false voicemail notification
Click to expand...
Click to collapse
Does the message say you have a voicemail? Mine says "voicemail activity detected unable to connect to server"
Sent from my SCH-I535 using xda app-developers app
I second the idea of you going to Google voice for your voice mail. Verizon voice mail notifications was always buggy for me. Plus you get free visual voice mail with Google voice. After you reroute your vmail to voice you should never see vzw vmail again.
---------- Post added at 09:25 AM ---------- Previous post was at 09:21 AM ----------
I should mention this happened to me like a year ago and I had to delete everything from my vzw vmail account then wait a few days before the false notification went away. Now that I think about it that is why I went to Google voice.
Well, not the only one.
buhohitr said:
Sound like you discovered a bug with 4.3 which none of us has experienced!
Click to expand...
Click to collapse
chomper10 said:
Hi everyone,
I work in an office that has no cell signal. So when I step into my office, my bars go away, I get the no signal symbol and then 30 seconds later my phone will alert me that I have a voicemail (when I don't have one). When I step into an area where I can get a signal, the voicemail notification goes away and my phone is fine. All of this started the day I updated to Android 4.3.
I've called Verizon multiple times and all they can do is tell me to reset my phone, which I have done multiple times.... I also have had my voicemail reset
It's really annoying since it will vibrate and the screen lights up as usual for 30 seconds.
Now my battery drains faster since my phone vibrates every 5 -15 minutes all day while I'm at work.
Any thoughts?
Click to expand...
Click to collapse
I too have this exact issue. The false VM notification is annoying for sure (it is always 2 "new" VM, when in fact there are zero), but the more annoying aspect is the "mobile network unavailable" message. Not only does it happen every time I move to the center of the building, but it tends to persist for a few minutes after moving back to areas that I know I have coverage.
This began with the 4.3 update, and nothing else has changed. It is so annoying, that I have spent hours searching for a resolution which is how I ended up here.
mtnhack said:
I too have this exact issue. The false VM notification is annoying for sure (it is always 2 "new" VM, when in fact there are zero), but the more annoying aspect is the "mobile network unavailable" message. Not only does it happen every time I move to the center of the building, but it tends to persist for a few minutes after moving back to areas that I know I have coverage.
This began with the 4.3 update, and nothing else has changed. It is so annoying, that I have spent hours searching for a resolution which is how I ended up here.
Click to expand...
Click to collapse
Sorry it has taken a while to respond. I *might* have solved my problem.
So right now my Verizon voicemail is disabled and I get the false voicemail alert when I lose signal. I do not receive any other messages.
Our wifi hubs have been updated, so now when I go into work, I get wifi all day long without interruption. Since then, no more false voicemail alerts!
Just to experiment, I disabled my wifi and sure enough I got the false voicemail notification. Turned wifi back on and it eventually cleared itself after a minute. Hope this helps!
chomper10 said:
Sorry it has taken a while to respond. I *might* have solved my problem.
So right now my Verizon voicemail is disabled and I get the false voicemail alert when I lose signal. I do not receive any other messages.
Our wifi hubs have been updated, so now when I go into work, I get wifi all day long without interruption. Since then, no more false voicemail alerts!
Just to experiment, I disabled my wifi and sure enough I got the false voicemail notification. Turned wifi back on and it eventually cleared itself after a minute. Hope this helps!
Click to expand...
Click to collapse
Did you go in your voicemail and make sure all messages are deleted? if you empty your vm completely and keep it empty it should fix its self after a day or two.
I can do everything else on it. Text, Place calls, receive text and emails, surf the web. It won't ring calls are going to voicemail. I got a replacement phone from best buy. I have spent 2+ hours with sprint CS resetting and upgrading everything. I'm coming from a S4 that has been wiped.
Has anyone else had this issue? Fix?
Thanks
Phone is completely stock.
Have tried:
Battery Pull
Update Profile, PRL, System update
Did the ##72786# "refresh"
HELP!
Had the same issue where my phone wasn't ringing on calls received. The ##72786# refresh fixed it for me. Has not happened again.
Yeah, i thought maybe I was imagining it but i had like 2 calls go to voicemail from a roadside assistance company i was waiting for call from last night. Thought it was odd but now you say your experiencing it too.
CeloCRF said:
Had the same issue where my phone wasn't ringing on calls received. The ##72786# refresh fixed it for me. Has not happened again.
Click to expand...
Click to collapse
What is the ##72786# refresh? I searched for it but came up empty.
AdRock02gt said:
What is the ##72786# refresh? I searched for it but came up empty.
Click to expand...
Click to collapse
It resets the provisioning on the phone and forces it to re-download the activation settings. Aka kinda like a re-provision.
I'm having the same problem, but only when connected to LTE. Have you tried turning off LTE and seeing if you can get calls? Maybe we have the same issue with our phones/area.
same issue
It's been a while so I assume you resolved the issue.
I have the same issue. Switch to CDMA fixes the issue but then I have no LTE. tried the phone reprovision code. It worked but then stopped working after 1 call.
Same stupid issue
I have this issue and would really appreciate it if someone could share the secret to getting incoming calls.
Issue is with the service provider. In my case Sprint. Turning off Wi-Fi calling and Wi-Fi helps but CDMA only mode for places where there's only 1 to 2 bars for LTE Spark is the solution for now. Call up your provider and let them know about your issue.
Using the device on T-Mobile. Sometimes I'll just get a voice mail notification - without the phone ever ringing. Tested from a desk phone, and sure enough it goes right to voice mail without ever ringing. If I make a call outbound from the Zenfone 6, it will always work. Then I'm able to receive calls for an unknown amount of time. I can reboot and get calls after the reboot, but they will eventually randomly stop.
SMS also come though delayed by hours. For instance someone sends a SMS my way at 2pm, I'll get it at about 4pm. If I send a SMS out bound, I then instantly get all the inbound ones.
Anyone know if I need to whitelist something in battery optimization? So far the Zenfone isn't really good at being a phone. - great at everything else though.
Check your apn settings I think I had to update the default to whatever BYOD APN settings are for T-mobile see if it helps you
Also had this issue on T-Mobile. If APN settings don't fix it, I'd go to Auto-start Manager in Settings > Battery > PowerMaster and allow your messaging apps to run.
For me, I'd get SMS messages only when my screen was on, and some weren't received from contacts, like it shuts the apps off after not using them.
Same here. I'm about to switch providers because of this. What rom are y'all using? I'm on LineageOS 16. @wreid23 can you post your APN settings?
Tried unoptimizing all the messaging related apps, no effect.
progman32 said:
Same here. I'm about to switch providers because of this. What rom are y'all using? I'm on LineageOS 16. @wreid23 can you post your APN settings?
Tried unoptimizing all the messaging related apps, no effect.
Click to expand...
Click to collapse
Im on vanilla with rooted boot img
APN SETTINGS:
https://support.t-mobile.com/docs/DOC-2090
So I found that if I turn off WiFi calls come right through. I don't know what the fix is, but I guess that's my work around.
TopHATTwaffle said:
So I found that if I turn off WiFi calls come right through. I don't know what the fix is, but I guess that's my work around.
Click to expand...
Click to collapse
I've found the same to be true for me. Wi-Fi connection prevents calls from coming in. I can dial out just fine.
This is extremely strange since this phone is not even Wi-Fi calling certified and it's not even a feature. This has been my biggest issue with the phone so far because you never know if you miss a really important call.
enkryptik said:
This has been my biggest issue with the phone so far because you never know if you miss a really important call.
Click to expand...
Click to collapse
I purchased a OnePlus 7T for this reason. Can't use this device anymore after getting flack at work for missing and oncall issue due to the phone not ringing because I left wifi on.
If you're having the same issues feel free to comment here:
https://zentalk.asus.com/en/discussion/15698/calls-not-received-texts-delayed
Redhawk2000 said:
If you're having the same issues feel free to comment here:
https://zentalk.asus.com/en/discussion/15698/calls-not-received-texts-delayed
Click to expand...
Click to collapse
Asus denies the phone could be the problem (despite the phone obviously being the only variable). I replied to that thread anyway, with my experience of similar lost calls on a Moto x4 with Wi-Fi calling enabled. Maybe it'll give some engineer at Asus a push in the right direction...
if any of you are rooted there is an alternative for now to enable volte and vowifi: https://forum.xda-developers.com/rog-phone-2/how-to/guide-enabling-volte-vowifi-v2-t4028073
TopHATTwaffle said:
I purchased a OnePlus 7T for this reason. Can't use this device anymore after getting flack at work for missing and oncall issue due to the phone not ringing because I left wifi on.
Click to expand...
Click to collapse
I'm having the issue with T-Mobile 7T Pro, when I got the permanent unlock approval and switched to Mint Mobile sim is when calls went to voice mail, have you found a solution yet? Phone works fine if I use T-Mobile sim, but Mint Mobile sim in the 7T Pro is when the calls go to voice mail and text don't go out, if I put the Mint mobile sim into a Pixel XL all is fine. When I had to quit Mint Mobile becasue of this and go back to T-Mobile on prepaid again, all worked well.
The zenfone 6 is getting volte with the android 11 update so hopefully that fixes this issue
Sent from my ASUS_I01WDX using Tapatalk