Nexus 5 missing from play store listed devices - Nexus 5 Q&A, Help & Troubleshooting

Hi there
has anyone experience this or know of a way for me to get this fixed ? today I went into the play store from a laptop using chrome and found the app I wanted and click install but from the drop down menu where I select which device to install to the nexus 5 is missing, it was fine yesterday, my other devices are all there only the Nexus 5 is missing.
any ideas suggestions ?
thanks

Go to the playstore on your nexus instead?

Are you logged in with the correct account? Maybe someone changed user on you.

arimus said:
Hi there
has anyone experience this or know of a way for me to get this fixed ? today I went into the play store from a laptop using chrome and found the app I wanted and click install but from the drop down menu where I select which device to install to the nexus 5 is missing, it was fine yesterday, my other devices are all there only the Nexus 5 is missing.
any ideas suggestions ?
thanks
Click to expand...
Click to collapse
if that app isnt compatible with the nexus 5 then it wont show up in the drop down.

Yes I can go to the play store using the Nexus 5 but sometimes I am web surfing come across a link and install the app from there, Yes I know if the app is not compatible it will not show the nexus , the issue has been fixed, The issue is going into the play store settings and the nexus 5 was not listed, it was yesterday and for some reason today disappeared, shortly after contacting Google and they offered some suggestions that did not work, but shortly after that I got the 4.4.2 update installed it rebooted the phone cleaned out the web browser history and now all is good the nexus shows up on the play store like before, something must of got messed up with the Nexus 5 and syncing or something but all is good now
Thanks to all for the suggestions.

Related

error while retrieving information from server. [RPC]

I seem to be having this strange issue with google market.
if I go to my apps, I only (according to play store) 1 app installed which is nit the case. Secondly, play store seems to think I have never purchased an app, eg, I have purchased titanium back up pro, but the store is yet again asking me to buy it at 4.99 where as it would usualy state 'purchased' and download. Secondly on trying to repurchase it states there was an error with the wallet, i then receive 2 emails a charge mail, and a refund message.
when i log in to the the play store on the web, it clearly shows apps that i have purchased in my account history with no price and the word 'purchased' but if I navigate manually, using search, it will state a price and ask me to pay
also i am using the same google account, i only have one.
below is an image of the error
Same problem, after cleaning cache problem disappears with bringing new one, f*&king blank page! No installed apps nor purchased asking me to buy it again. "All apps" tab is empty too. Damn wtf is wrong lol..
what rom are you using buddy?
I have the same problem.
The Google Play Market support could not help yet.
I think it does not matter what ROM on phone, this is a google play bug.
Yea i suppose, but looking on google play, its not under any known issues :/ looks like it may be a while before its fixed.
I contacted the customer support.
They could not solve the problem yet
it seems that the lost connection between Google account and purchased apps.
I sent some screenshots in Google Play support and I hope that the problem will be solved.
I advise you to contact Google Play support: [email protected]
I think if there is a lot of posts about this issue, it will speed up the solution
phew glad to see I"m not the only one. I'm hit with this as well on THREE different androids (one of whom is stock unrooted so its not my fault rofl).
http://forum.xda-developers.com/showthread.php?p=24058132
I have also realized I am not getting application updates. its rare I go 3 days without a single update, maybe its because it thinks I have not purchased any apps lol
Any chances that your phone market local data is not yet synced properly with the google play ? I have seen that my apps (free or paid) is not listed out immediately right after I do a full wipe or flash a new rom with full wipe. But it will eventually show up itself after awhile with data/wifi connections. I personally didn't know how long it required to sync back but eventually they will appear back when I access the market again after I restored my personal data back.
By the way, did you guys try to check your account and performs a manual market sync in the Account settings section ?
yes yes and yes we've tried all the normal market fixes, downgraded market, uninstalled updates etc.
This issue is visible on multiple droids I own (including one unrooted stock) and on web market as well, its definitely server side
I'll check in on this thread too lol. I'm in exactly the same position. No response from google.
Google Play error
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
mgf8384 said:
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
Click to expand...
Click to collapse
It seems not the same problem. This is another google play problem...
This discussion about the problem when the purchased app not in app-list when I trying to download&install app, google play say that the app is not bought.
Google Play thinks I have not purchased any apps.
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
dude2k5 said:
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
Click to expand...
Click to collapse
I have them on my phone and not my tablet! I think it might be related to market version whether or not they disappear device side. Can only assume the newest versions of market/store download the list from the server, rather than locally. Play.google.com doesn't work for me either.
Kurisu87 said:
what rom are you using buddy?
Click to expand...
Click to collapse
XWLP2 4.0.3 stock for sgs2.. Web site is blank too so not rom related I think.
Sent from my GT-I9100 using XDA
I am also having the same problem after updating to OrDroid 1.7.5 from 1.7.3 hope this is fixed soon so I can install my apps from my backup.
I'm also have issues with my Galaxy S2 and Xoom
Same problem here with my Defy. I'm on CM7.2 Nightly build.
Just started having this problem a few moments ago on my Xoom. Cannot install any apps from the play market from my PC and keep getting server error when trying to access my apps on my xoom. Not checked my Galaxy S II yet... maybe a problem with Google?

Google Play Store App not working in my new Nexus

Hello All,
It might seems funny, but I am struggling with my first ever android (Samsung Nexus) that i bought 4 days back (In Netherlands, Simlock free, without any contract) but I am unable to launch even Google Play Store App on it.
I don't have any default store app ,so i tried to install multiple version of Google Play App, so that I can access and download apps, but every time when I pressed the icon it blink for a moment and then nothing happens. I tried to clear data, restarted cell multiple times, but no luck. Please help how can I access Google play app or android market to download app.
i am stuck with it for a long time now. Request all experts to help me so that I can fully utilized my new nexus.
Have you tried uninstalling and re installing Play Store?
Sent from my Crespo using xda premium
Yes, I tried multiple version of Google Play Store App and also clear the data from Setting-->Apps section..still not able to solve it.
Which version of Android are you running and are you rooted?
Sent from my Crespo using xda premium
Reinstall Android 4.0.3. There is a thread out here with the link to the full signed rom. You can install it from stock recovery
In my ABOUT PHONE : full maguro 4.0.1 icl23d 288 test keys
I believe that is a test build and not a regular unit for retail customer so It's not equipped with Google apps.
Anyways, I am going to store to get either new unit or any fix for the same, but if anyone here already faced this kind of issue and can provide me any guidance, it will be good help.
You re in the wrong thread... try galaxy nexus forum. This is nexus s.
Sent from my Nexus S using xda app-developers app

Google Play restore broken?

Hey ya'll. Did anyone try to log in to their Google account and none of the saved settings were synced by Google servers on first bootup? I'm coming from a Nexus 4 and none of my saved settings like default ringtones and last wallpaper are being saved after the initial setup process. Even the apps that I installed on my Nexus 4 were not restoring to the Moto G (not app data, just the apps via Google Play) while my Nexus 5 had no problems with syncing most of my settings. Anyone else?
And yes, I have everything that pertains to backup checked and they were checked when I went through the first bootup process.
Nobody is having this problem? Hmm. I guess I might as well look into a backup solution then.
I had this problem with the Play store apps I had installed on my previous phone.
I think it tried to download them but there was some error with all my (non-Google) apps during the download or during the install.
IIRC the google apps (GMail, Maps, etc) got updated OK though.
That whole process worked fine about a month ago with my Nexus 7 tablet.
Wasn't a big deal for me since I've got the 8GB model and so it's a good thing to not clutter my phone with apps I don't actually use/need.
chlehqls said:
Hey ya'll. Did anyone try to log in to their Google account and none of the saved settings were synced by Google servers on first bootup? I'm coming from a Nexus 4 and none of my saved settings like default ringtones and last wallpaper are being saved after the initial setup process. Even the apps that I installed on my Nexus 4 were not restoring to the Moto G (not app data, just the apps via Google Play) while my Nexus 5 had no problems with syncing most of my settings. Anyone else?
And yes, I have everything that pertains to backup checked and they were checked when I went through the first bootup process.
Click to expand...
Click to collapse
Yeah I don't know why it won't update or install my previous apps if the backup feature is turned on initially. I'm guessing its a hit or miss from different devices. Shame.
Sent from my Nexus 4 using Tapatalk
Worked like a charm for me.
PRNSTR said:
Worked like a charm for me.
Click to expand...
Click to collapse
Hmm, I have no clue why it's not working for me.
I really don't want to download 40+ apps individually, but using a backup solution doesn't seem bad either. I just wish Google's solution (which I always used) would work in this case.

[Q] Nexus 5 won't show in web Google Play "My Devices"

Hello, as the title says, I've had my Nexus 5 (which I love btw) for 4 days and it still does not show in the web version of the Play store (https://play.google.com/settings). I have tried clearing the Play Store data in android but it does not work, any other idea ?
Caddish said:
Hello, as the title says, I've had my Nexus 5 (which I love btw) for 4 days and it still does not show in the web version of the Play store (https://play.google.com/settings). I have tried clearing the Play Store data in android but it does not work, any other idea ?
Click to expand...
Click to collapse
I haven't been in my play setting in a while but I just checked and it's displayed... Mfg -LGE - Model- Nexus 5 -
Carrier - T-Mobile. (Even though it was ordered from the Play store) and it even shows that is was registered on 3/22 which actually was when I just flash a new ROM on it.
Seems like it should be displayed immediately and I would think that after 4 days it would be displayed.

Play store apps "not compatible"

Came across 2 apps today that I get "your device isn't compatible with this version" messages. These are 2 apps I use on my axon 7 with Android 7.0 so I know they work with nougat. I've tried deleting the cache and data for the play store and Google services but still the same. Anyone have this issue or any ideas on how to stop it? Also can anyone else check the "apple music" app and see if they can install it?
Sent from my MHA-L29 using Tapatalk
wingzfan said:
Came across 2 apps today that I get "your device isn't compatible with this version" messages. These are 2 apps I use on my axon 7 with Android 7.0 so I know they work with nougat. I've tried deleting the cache and data for the play store and Google services but still the same. Anyone have this issue or any ideas on how to stop it? Also can anyone else check the "apple music" app and see if they can install it?
Sent from my MHA-L29 using Tapatalk
Click to expand...
Click to collapse
Some apps just won't be compatible until the developer(s) make the app compatible specifically for the Mate 9. However, I was able to download the Apple Music app.
spc_hicks09 said:
Some apps just won't be compatible until the developer(s) make the app compatible specifically for the Mate 9. However, I was able to download the Apple Music app.
Click to expand...
Click to collapse
Well that's interesting. I'm running the us version of the phone fully stock so what would be preventing me from installing it? My play store version is 7.5.08.M-all Phone software MHA-L29567B138
Sent from my MHA-L29 using Tapatalk
Are these 2 apps on Play Store the same versions of those you used on your axon 7 with Android 7.0?
As I know, some apps will not work with Android 7.0 until their developers have distributed the latest versions and have made them compatible with nougat.
Yes, in fact I just uninstalled them on my axon 7 and reinstalled them to verify them
Sent from my MHA-L29 using Tapatalk
Decided to reset the phone this morning and see if that fixed it. Before any updates took I was able to install the 2 apps showing as incompatible, however after about 10 minutes they went back to "your device isn't compatible with this version". I uninstalled the updates to the Google Play Store as well as Google Play Services and they still said "your device isn't compatible with this version" even though I checked the Play store build number and it was the same before the update and after uninstalling the update. Some update somewhere is causing a compatibility issue and I'm not sure what it is. I may have to reset the device again and not update any of the built in apps like Gmail, Youtube, etc. and hopefully catch whats causing it.
Edit: Reset again and everything was fine. Google play store was on version 7.4.12.L.all [0] [pr] 144479971 and remained there. Installed one of the apps I was having trouble with then updated system apps one at a time. After each system app I checked the other incompatible app and everything was good. Then after updating google maps the app went back to "your device isn't compatible with this version" so I uninstalled the maps update and cleared the cache and data and the app remained "your device isn't compatible with this version" . The play store stayed on version 7.4.12.L.all [0] [pr] 144479971 and play services never updated from what I could tell. This and some of the software bugs are becoming a bit aggravating. Really hoping the update comes soon and fixes some of the issues.
It's a DPI issue...You have to set display view to large, then install whatever apps you want, then set back to small or medium. That should fix for you.
Sent from my XT1635-02 using Tapatalk
admorris said:
It's a DPI issue...You have to set display view to large, then install whatever apps you want, then set back to small or medium. That should fix for you.
Sent from my XT1635-02 using Tapatalk
Click to expand...
Click to collapse
Well I was hoping that would fix it but it didn't. I set the display view to large, rebooted. That didn't work so I cleared the play store and play services cache and that didn't do it either. Lastly I cleared the play store and play services data and rebooted and that didn't work either.
I'm not sure what's causing it since both the play store and play services are the exact same versions on my mate 9 and axon 7.
Edit: OK this is just stupid. I put the view back to small and font back to normal (where I've had it this whole time except to try the above fix) and now the app allowed me to install it. I don't know what fixes it but at least it's working lol.
Sent from my ZTE A2017U using Tapatalk
Having this same issue with Amazon Store App. Works fine on my PixelXL and Nexus 6P...but for some strange reason, I cannot install it on my Mate 9. Go figure. It's really the ONLY app I'm having this issue with. All my other play store apps installed fine, and my settings and logins work fine. But for the life of me - I cannot install the Amazon Store app, even thought I have successfully installed the Amazon Kindle app. too strange....
baddison said:
Having this same issue with Amazon Store App.
Click to expand...
Click to collapse
Had the same problem. Eventually just created a web app with Hermit and it does just fine.
Sent from my MHA-L29 using XDA Labs
baddison said:
Having this same issue with Amazon Store App. Works fine on my PixelXL and Nexus 6P...but for some strange reason, I cannot install it on my Mate 9. Go figure. It's really the ONLY app I'm having this issue with. All my other play store apps installed fine, and my settings and logins work fine. But for the life of me - I cannot install the Amazon Store app, even thought I have successfully installed the Amazon Kindle app. too strange....
Click to expand...
Click to collapse
Have you tried changing the display size? That definitely has something to do with it and even though for me it didnt work at first it definitely solved the issue. Change it to large, reboot and try, if no go wipe the play store data and play services data and reboot and try again. Keep changing the display size after that and eventually it will work. For me I had given up and set my device back to small which is where it originally was and out of nowhere it worked.
Now if they could just resolve Hulu without having to contact customer service things would be great.

Categories

Resources