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Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app
dashraider said:
Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
Are you getting excellent HSPA+ reception, but the phone isn't switching to LTE or connects to LTE, but jumps back to HSPA+?
Go to a T-Mobile store and tell them about your situation (don't chat with them online because that did not fix my situation). The rep that I spoke with called tech support and they did some sort of reset on my account. I also asked for a new SIM and was given that new ISIS SIM. As soon as my phone booted, it was on LTE and stayed on LTE. I was like you, thinking that my device was messed up, but T-Mobile fixed it.
No if you check the discharge chart I posted the phone is just completely loosing service but I haven't tried getting a new Sim yet I'll try that and see if it helps
Sent from my Nexus 5 using xda app-developers app
fix?
dashraider said:
No if you check the discharge chart I posted the phone is just completely loosing service but I haven't tried getting a new Sim yet I'll try that and see if it helps
Sent from my Nexus 5 using xda app-developers app
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Did you get a new SIM yet? Is the issue solved? I'm having the same issue...my signal is terrible but I haven't tried to get a new sim.
waqas1988 said:
Did you get a new SIM yet? Is the issue solved? I'm having the same issue...my signal is terrible but I haven't tried to get a new sim.
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tried the new sim seemed to improve it a little in some areas but overall still terrible hard reset it and still had the issue so i called last night and set up an rma
dashraider said:
tried the new sim seemed to improve it a little in some areas but overall still terrible hard reset it and still had the issue so i called last night and set up an rma
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Click to collapse
I'm having connectivity problems as well in Dallas. Very spotty connection, especially inside buildings.
dashraider said:
Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
I'm in NYC (East Village area) - I'm generally on LTE but it does switch to H from time to time. How can I check connection on my phone like you have in your screenshots?
AceKingNYC said:
I'm in NYC (East Village area) - I'm generally on LTE but it does switch to H from time to time. How can I check connection on my phone like you have in your screenshots?
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Its in battery under settings and then tap on the battery chart also by the end of yesterday my phone spent about 30% of the day with out signal according to cell standby in the battery settings my HTC one that I've gone back to using has signal almost 100% of the time
Android.Addiction said:
I'm having connectivity problems as well in Dallas. Very spotty connection, especially inside buildings.
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Click to collapse
If every other phone you had before this one had much better service I would suggest getting it replaced with mine if I walked inside just about any building even single story stores and homes it would loose signal
dashraider said:
If every other phone you had before this one had much better service I would suggest getting it replaced with mine if I walked inside just about any building even single story stores and homes it would loose signal
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Click to collapse
The problems you describe were while using T-Mobile on a Nexus 5? I've only had T-Mobile service about a week now, before that I always used AT&T on samsung android phones (S4, Note II, etc). And service was always very strong on AT&T.
dashraider said:
Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
Anecdotally, I'm having terrible reception in NYC as well. At home and in the office, barely one bar, frequently none.
Over the past 2 years on an HTC Sensation 4G, have typically had no reception problems in these same areas - 2-3 bars at all times.
Android.Addiction said:
The problems you describe were while using T-Mobile on a Nexus 5? I've only had T-Mobile service about a week now, before that I always used AT&T on samsung android phones (S4, Note II, etc). And service was always very strong on AT&T.
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I've had T-Mobile for years and never had connection issues as bad as this so im hoping it was just a faulty device and not the device in general just getting poor reception
BKPhil said:
Anecdotally, I'm having terrible reception in NYC as well. At home and in the office, barely one bar, frequently none.
Over the past 2 years on an HTC Sensation 4G, have typically had no reception problems in these same areas - 2-3 bars at all times.
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Click to collapse
sounds like the same issue im having ill update when ever i get my replacement to see if anythings changed
We have the same issue with Nexus 5 with Tmobile in greater NYC metro area. When i tried with my old Samsung mobile there is no issue and it works fine. The problem, I can't make and receive any calls. Most of the callers told me, it goes to voice message after couple of rings. I didn't get even single ring and voice mail message. Frustrating Nexus 5.
My friend and I have the same problem too.
Both 16gb White
What colour of nexus 5 you guys have?
I see some have white, maybe white causes this issue??
Having the same issue as well. I have a 32gb white model and I randomly lose all bars when my friend calls me. It is very random and only happens a few times. Going to go and switch out the SIM from T-Mobile and have them reset my line and see if that fixes the problem.
king23adrianc said:
My friend and I have the same problem too.
Both 16gb White
What colour of nexus 5 you guys have?
I see some have white, maybe white causes this issue??
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32GB black with miserable cell reception here, so not a color issue.
Maybe an LTE issue? Might explain why our old devices got better reception, if they were using older gen signals/antennas? Not that we'd want to in the long term, can we disable the LTE services and live off the previous gen, at least to test?
---------- Post added at 12:32 PM ---------- Previous post was at 12:30 PM ----------
Boweezie said:
Having the same issue as well. I have a 32gb white model and I randomly lose all bars when my friend calls me. It is very random and only happens a few times. Going to go and switch out the SIM from T-Mobile and have them reset my line and see if that fixes the problem.
Click to expand...
Click to collapse
I get lots of complete dead drop outs too, even on Wifi. One moment cruising along, the next I'm disconnected, the next I'm back on. Something is not right with this device.
Hmm I need to also find some time to visit a t-mobile store and check out why my reception just drops and gets spotty all of the sudden sometimes.
I have the 32gb white model. I never get LTE while two of my friends with Nexus 5 that were next to me both got LTE.
I also had my signal drop to 0 in a starbucks before, and I never had that happen with my previous Nexus 4, was frustrating since I couldn't get the promo code for my starbucks reward drink x.x
Ok guys Google is definitely on its game with replacing your your nexus 5 placed my RMA Sunday night got it today and I can report my new phone is working as it should I wouldn't say it gets as good a signal as my one did but a minimal difference that you would expect between two different devices so if your having an issue call up Google tell them you already spoke to T-Mobile about your service issues and they couldn't help you and that your certain its a device issue as a side note their RMA process has you basically buy a new device and send them the old one
Also I had a black 32gb so I don't think the color matters
Sent from my Nexus 5 using xda app-developers app
After my research, When we switch back to 2G (GSM Only) option there is no issue with voice calls but the data speed is very slow as expected. It seems that there is an issue with T-mobile towers LTE/3G/4G for voice calls. Below is the problem with Sprint network, looks like same thing happening for Tmobile.
s4grudotcom - sprint lte connectivity issues due to circuit switched fallback technology.
If you need voice calls high priority like me, give a try to switch GSM only.it shows E network on signal bar.
This is driving me nuts so if anyone has any ideas, I'm all ears
My Nexus 5 keeps dropping data. The Signal bar will still display full with H, but nothing will connect. If I'm running a ping it'll just stop and then eventually kick back in with 10000ms or something - Anything else i'm trying to do just plain won't connect. Could understand if I was losing signal but I don't seem to be.
Haven't had a chance to try the sim in my old phone yet to find out whether it's the network or the phone - was just wondering if anyone had experienced anything similar? :S
Ta.
Reoryn said:
This is driving me nuts so if anyone has any ideas, I'm all ears
My Nexus 5 keeps dropping data. The Signal bar will still display full with H, but nothing will connect. If I'm running a ping it'll just stop and then eventually kick back in with 10000ms or something - Anything else i'm trying to do just plain won't connect. Could understand if I was losing signal but I don't seem to be.
Haven't had a chance to try the sim in my old phone yet to find out whether it's the network or the phone - was just wondering if anyone had experienced anything similar? :S
Ta.
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happening to me with sprint 3g on the unofficial cm 10.2. have to toggle airplane mode, not sure if its a CM thing or a sprint thing since i literally flashed CM the next day i got it lol
still happens
a few cm11 updates and almost a month later its still happening
I just started experiencing this same thing in the last week. Real frustrating part of it (beyond the obvious) is that there is no way to tell this is happening unless you are actively using the network at the moment the signal is lost. So if the phone is in your pocket and not being used, you'll really have no way of knowing whether you are missing important phone calls/text messages simply by looking at the display of the phone. Each time I only notice when I am trying to load a web page and it says I'm not connected to the internet (even though it shows that I have a strong LTE connection). Talked to both Google and T-Mobile about this and both basically pointed their fingers at the other. I'm pretty convinced that the problem is on Google's/LG's end though.
Getting my third RMA in the mail next week. Will likely take them up on their refund offer if this continues. Believe it or not, the intermittent loss of data isn't even the reason I set up the initial RMA (or the reason I sent back the first two RMA's I received).
I have this on both Three and GiffGaff in the UK. I also had this problem on my old Galaxy S2, so maybe it's an android problem?
Sent from my Nexus 5 using xda app-developers app
okmijnlp said:
I have this on both Three and GiffGaff in the UK. I also had this problem on my old Galaxy S2, so maybe it's an android problem?
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
http://www.androidpolice.com/2014/0...-here-is-what-you-should-expect-to-see-fixed/
Fix for frequent data connection dropouts.
So I got my nexus 5 on Friday and its perfect none of the mentioned defects was having some small issues with the notification light but that's all. However I noticed once a day since getting it I go to use my phone and it says emergency only / Rogers and I won't be able to make calls or receive calls. Anyone else experiencing this problem ?
Sent from my Nexus 5 using xda app-developers app
I'm on Bell and for some reason sometimes I'd have no signal out of no where then it'll jump back to full bars the next second... Really annoying unless this is a normal thing for the Nexus 5
Sent from my Nexus 5 using xda app-developers app
I'm on Rogers and I get this too. I usually fix it by going into network mode and change it to 3G and back to LTE immediately.
I still get incoming calls even though I can't dial out until I do the above change.
Its network problem not the nexus 5
Sent from my Nexus 5 using Tapatalk
I have the similar problem i'm on rogers and if the signal gets weak it will show signal strength in the home screen, i can surf the internet(data), but will not send text messages or make calls, if I try to make a call it say "cellular network not available", if i turn air plane mode on then off it reconnects right away. this has never happened with my GE Galaxy S4
benetton said:
I have the similar problem i'm on rogers and if the signal gets weak it will show signal strength in the home screen, i can surf the internet(data), but will not send text messages or make calls, if I try to make a call it say "cellular network not available", if i turn air plane mode on then off it reconnects right away. this has never happened with my GE Galaxy S4
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Click to collapse
I have the exact same issue guys, I hope that it has nothing to do with our nexus 5's.
im getting this error too. darn! its not normal for a phone to be like that. never happened to my previous one.
there must be something wrong with the phone.
im on Fido.
but its only happening to canadian network? weird.
maybe they're torturing people who didnt buy from them? lol
It looks like I have a similar issue.
My connection sometimes gets lost. Some sort of hiccup when connected to mobile network.
No issues found on WIFI
I'm on a hspa network in Canada and wanted to report that I get worse reception with the N5 than I did with my Galaxy S2. I hope it is easy fixable with a new modem flash or other update.
Just wanted to contribute in case there is anyone working on this and wanted some more info.
I had to change my data plan because, according to T-Mobile (US) it was not compatible with the phone. I could get emails and SMS text messages but could not get Internet data services (kept being prompted to log onto the network and presented with the T-Mobile logon screen). Lost my unlimited data, which I was grandfathered into (but found out that they were throttling me at 5 GB which I don't usually hit). I knew they would eventually make me change my plan anyway and was able to get a new 4.5 GB plan at the same price. Since T-Mobile will be offering this phone very soon (tomorrow? they're taking pre-orders now), I guess a lot of long-time customers will be pushed off their unlimited data plan.
I have the same problem!! It's really annoying - mine gets dropped every 2-5 mins! Is there a way to fix it? Is it the N5 or Rogers network?
I have the same problem in Belgium:
https://productforums.google.com/forum/m/#!msg/nexus/T5ey4dttBOA/v9OaGzPxESwJ
Sent from my Nexus 5 using xda app-developers app
scutie88 said:
I have the same problem!! It's really annoying - mine gets dropped every 2-5 mins! Is there a way to fix it? Is it the N5 or Rogers network?
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Click to collapse
If you are constantly getting poor signal it might be the handset. If you have good signal, and can use data, but have "Emergency calls only" instead of a carrier name, it's probably a carrier issue.
I am on Fido and have randomly had the same problem. There's another thread somewhere, and most if not all people reporting the problem are Rogers/Fido customers.
trendiggity said:
If you are constantly getting poor signal it might be the handset. If you have good signal, and can use data, but have "Emergency calls only" instead of a carrier name, it's probably a carrier issue.
I am on Fido and have randomly had the same problem. There's another thread somewhere, and most if not all people reporting the problem are Rogers/Fido customers.
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Click to collapse
right here man
http://forum.xda-developers.com/showthread.php?t=2525583
good point though... i don't see anyone from other canadian carriers complaining.
I also have this problem. I am on Fido in BC. Sometimes it will completely cut off the network signal from full bars to no service, similar to no sim card installed. It goes back to normal in about 5-6 seconds by itself but its definitely annoying.
SeraldoBabalu said:
right here man
http://forum.xda-developers.com/showthread.php?t=2525583
good point though... i don't see anyone from other canadian carriers complaining.
Click to expand...
Click to collapse
There were some bell users complaining about it in the other thread as well
Sent from my Nexus 5 using xda app-developers app
yeah its the phone and not the network, I switched my Rogers sim to my old phone and get full bars
I too am experiencing this and i'm in the UK. Just wanted to let you know that this may be more widespread thank we think.
Same issue with Tmobile
definitely the phone and not the carrier. I have a samsung galaxy s2 and n5 and it only happens on n5. Both on tmobile in portland oregon
phishncode said:
definitely the phone and not the carrier. I have a samsung galaxy s2 and n5 and it only happens on n5. Both on tmobile in portland oregon
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It is a software issue. I switched to a different ROM and kernel.
Cataclysm ROM and bricked Kernel.
So far, the connection is solid with this combo.
Just wondering if any one else gets this, sometimes my signal just drops out and I get no service.
Then it comes back it does not happen all the time, I live in a big city Leeds infact so signal is quite strong.
Just wondering if it could be a fault with the phone?
Thanks
I've noticed it happens to me too.
Tony_YYZ said:
I've noticed it happens to me too.
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Click to collapse
I was wondering if its my device because I live in the city and the signal is excellent around here, my other phone HTC sensation never had this problem. Was concerned it could be software/hardware problem possibly.
Sent from my Nexus 5 using Tapatalk
bassist9 said:
I was wondering if its my device because I live in the city and the signal is excellent around here, my other phone HTC sensation never had this problem. Was concerned it could be software/hardware problem possibly.
Sent from my Nexus 5 using Tapatalk
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It's likely the radio software.
Tony_YYZ said:
It's likely the radio software.
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Click to collapse
Right I see could this possibly be fixed in next update you think?
Sent from my Nexus 5 using Tapatalk
bassist9 said:
Right I see could this possibly be fixed in next update you think?
Sent from my Nexus 5 using Tapatalk
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Click to collapse
It is definitely possible.
I'm on AT&T and have the correct APN settings and have called AT&T with my IMEI. I have significantly worse signal than with my HTC One X. I am not comparing bars to bars, but rather where the signal drops completely. In places where I had low signal but still connected I now have nothing.
Straight talk using at&t Sim and notice radio drops..
Sent from my Nexus 5 using xda app-developers app
T-Mobile on stock ROM i had my first signal drops.
I was fine (or at least never noticed them) from the time i got my phone (day one) without any drops here in orlando.
Drove over to Tampa/Venice Beach area this past weekend and noticed some drops. Had about 6 drops according to my battery stats in 2 days. i had good to excellent coverage the entire time except when it would drop comlpetely (outline of signal bars)
would connect in a couple seconds, but i noticed over night, it would drop for a pretty large amount of time (like 10-15 minutes at a time.)
Mmm defo seems like were all having the same issues, wonder what it could be
Sent from my Nexus 5 using Tapatalk
I had this issue too, and here's how I fixed it:
By default LTE is enabled, meaning the phone will periodically scan for a LTE network. If you're in a big city, you're likely to find one. Your phone will attempt to connect. However, it fails, meaning it will have to rescan the HSPA bands to connect back. That results in a few seconds of no service. Why can't it connect to LTE? Because by default, the APN is not the LTE APN, for Rogers at least. I'd assume AT&T would be the same. You can test this by dialing *#*#4636#*#*, selecting phone info, and selecting LTE only. You'll see that there is no service. I tested this in an area I knew had great LTE coverage, and that led me to the conclusion that it's LTE causing the signal drops.
So how to fix? Simple, just change your APN to the LTE APN for your carried. To do that go to Settings -> More -> Mobile Networks -> Access Point Names. If you're experiencing this issue on Rogers, change the APN field to ltemobile.apn. If you're on another carrier, you'll have to search for their LTE APN configuration.
After doing this your phone should start connecting to LTE again, and you won't get those annoying signal drops.
PaulGoogle Employee
Nov 20
A few days ago I let you know that we'd be reaching out on email to some of you for some additional bug report data. I'd like to thank everyone who responded to our email -- the bug data you sent in has been helpful to us in tracking this down.
This is looking like a software issue on our side, and we're investigating a fix.
Click to expand...
Click to collapse
So yeah the next update will probably fix the issue. It's not so bad in the meantime, Lightflow sill notify you that your nexus has lost signal, and you still get the internet and incoming calls.
We're not alone. Supposedly Google is "aware" of the issue.
i've hcanged my setting from '4g' to '3g' to see if i notice a difference (hopefully will) then when 4g is released or i get a 4g sim, can move it back up
Yes, I'm having issues too. The real problem is the fact that I have a Wilson cell booster in my home (supposed to have up to 5000 square foot range) and my n4 had full bars most everywhere inside. With my n5 It shows 1 to 2 bars if I'm lucky and quite often drops to none! The only way to get full bars Is to stand right under the indoor antenna. Not impressed, and I sure hope this is fixable!
sent from my next gen N7
I hate to revive a dead thread, but I was wondering if people were still having problems. Once or twice during the day that I can see I will lose signal for a few seconds only to have it reconnect. Running 4.4.2 so the latest update did nothing to help the problem as far as I can see and I have messed with my APN settings. On AT&T. The Google thread seems to have a lot of different problems on the same thread, and it is a bit unclear if people are still having this problem. This is very annoying for such an otherwise spectacular phone. Thanks and sorry again for reviving the thread... :fingers-crossed:
gidgiddonihah said:
I hate to revive a dead thread, but I was wondering if people were still having problems. Once or twice during the day that I can see I will lose signal for a few seconds only to have it reconnect. Running 4.4.2 so the latest update did nothing to help the problem as far as I can see and I have messed with my APN settings. On AT&T. The Google thread seems to have a lot of different problems on the same thread, and it is a bit unclear if people are still having this problem. This is very annoying for such an otherwise spectacular phone. Thanks and sorry again for reviving the thread... :fingers-crossed:
Click to expand...
Click to collapse
Actually, there have been several threads on the issues associated with this (emergency calls only, missed calls, no signal,etc.). Ongoing and unresolved for some.
wideasleep1 said:
Actually, there have been several threads on the issues associated with this (emergency calls only, missed calls, no signal,etc.). Ongoing and unresolved for some.
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Click to collapse
Appreciate the speedy reply. Hope Google gets on this fast. I also have LTE connection issues which has plagued both this and my original device so I am pretty sure its a radio issue. The phone loves to stay on HSPA+ even when there is a decent LTE connection: it's last in the pack to connect to LTE and first to disconnect when compared to others on AT&T.
gidgiddonihah said:
Appreciate the speedy reply. Hope Google gets on this fast. I also have LTE connection issues which has plagued both this and my original device so I am pretty sure its a radio issue. The phone loves to stay on HSPA+ even when there is a decent LTE connection: it's last in the pack to connect to LTE and first to disconnect when compared to others on AT&T.
Click to expand...
Click to collapse
My N4 with a combo radio sticks to LTE a tad better than my N5 with stock radio. Sadly, morrislee hasn't fiddled and combo'd N5 radios, and I'm not sure they've been tested and sussed out like the N4 radios. Citing the fact some with issues have flashed all the radios so far with minimal success means we wait for Qualcomm, after Google kicks them in the you know where.
wideasleep1 said:
My N4 with a combo radio sticks to LTE a tad better than my N5 with stock radio. Sadly, morrislee hasn't fiddled and combo'd N5 radios, and I'm not sure they've been tested and sussed out like the N4 radios. Citing the fact some with issues have flashed all the radios so far with minimal success means we wait for Qualcomm, after Google kicks them in the you know where.
Click to expand...
Click to collapse
Hopefully Google kicks hard and fast . Multiple times if needed. Thanks again for the speedy and enlightening replies. Much obliged.
Sent from my Nexus 5 using Tapatalk
So the title pretty much sums it up. I have a rooted sprint nexus 5 running stock 5.0.1. And I'm a still randomly missing calls and texts. Phone doesn't ring. Missed texts and missed call notifications don't appear until rebooting the phone.
I know this was a problem with 4.4 on the nexus 5 but I thought 5.0 was supposed to fix this. Am I do in something wrong? Help would be much appreciated.
Check your network
I'm having the same problem
I have had a Nexus 5 for the last year. It was a great phone but did miss some calls, but had good reception. I recently broke that phone and purchased a newer one. The reception is awful. I had to buy a microcell booster just to work it in my home where I didn't have to before. If the phone has one bar you can't receive or send calls. If it has two bars it's a crap shoot. Often times when I call there will be two bars and as soon as I press send to call someone the phone drops to no bars. Is this a software or phone or hardware problem?
My issue seems to be receiving texts and calls while on wifi. If so, I will get texts really late, or out of order. With phone calls i just may note receive them at all, nor get a missed call or voicemail notification. I've heard some peopl say that the issue an LTE one and switching to 3G helps the problem but I've found that recently that is not the case. If I am on wifi my sprint nexus 5 just cant seem to get it right...
For Sprint, there could be issues with the signaling for voice/sms when on LTE since the N5 is a single radio for everything. Another thing it could be is the modem version. Also if you got a replacement it's possible the connections are just loose inside or one of them is disconnected for the antenna.
I'm on sprint too and I get the notorious double texts has to be something on sprints end
Sent from my Nexus 5 using XDA Free mobile app
Sorry to necropost, but i'm reviving this to see if anyone else is still having the same problem??? Has this been fixed on Android 5.1 or 5.1.1 ? There has to be a better solution than having to be on 3G and keeping wifi on only when phone is awake. Help or advanced knowledge of the problem would be appreciated.
Its Sprint, it sucks
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