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Hi, my headphone jack has always been pick about having things plugged in just right, usually the slightest bit of ling screws it up. Finally today, it just started giving serious static in right side. when music or any sound starts it goes away, but the volume is very low on that side. It only does it when there is power (battery is in), so I think it is a bad connection in there. I have some questions regarding this.
1. How horrible is the Motorola service? they say 5-7 days, but is that really the case (In the U.S.). My warranty is still good, I'll just flash back to stock.
2. will opening the phone up void my warranty? I am somewhat experienced with electronics, so I could probably fix it, but I don't wantt to void the warranty in case it doesn't work.
3. I also have a stuck pixel on my screen that has been there since I got the phone (New). Will they fix that as well even though I can only select one problem on the application form? Should I mention it as well so that they might fix it?
Thank you,
-lkrasner
P.S. Unfortunately this means that I might be unable to do much for a while when I send my phone away. I hope you guys get ICS without me, and I will be waiting to try it out myself.
lkrasner said:
Hi, my headphone jack has always been pick about having things plugged in just right, usually the slightest bit of ling screws it up. Finally today, it just started giving serious static in right side. when music or any sound starts it goes away, but the volume is very low on that side. It only does it when there is power (battery is in), so I think it is a bad connection in there. I have some questions regarding this.
1. How horrible is the Motorola service? they say 5-7 days, but is that really the case (In the U.S.). My warranty is still good, I'll just flash back to stock.
2. will opening the phone up void my warranty? I am somewhat experienced with electronics, so I could probably fix it, but I don't wantt to void the warranty in case it doesn't work.
3. I also have a stuck pixel on my screen that has been there since I got the phone (New). Will they fix that as well even though I can only select one problem on the application form? Should I mention it as well so that they might fix it?
Thank you,
-lkrasner
P.S. Unfortunately this means that I might be unable to do much for a while when I send my phone away. I hope you guys get ICS without me, and I will be waiting to try it out myself.
Click to expand...
Click to collapse
Just do a mis-flash or delete the system partition and take it into a store and tell/show them it does not boot, that you picked it up off the charger and it was like that, and you need a replacement. They will send you a replacement and you have 30 days to return your "broken" phone. I have done this 4 times with my A2s.
jimbridgman said:
Just do a mis-flash or delete the system partition and take it into a store and tell/show them it does not boot, that you picked it up off the charger and it was like that, and you need a replacement. They will send you a replacement and you have 30 days to return your "broken" phone. I have done this 4 times with my A2s.
Click to expand...
Click to collapse
But my AT&T warranty is up?!?! will it still work? I still have my 1 year moto warranty.
Edit: If this does work I owe you something huge, plus I would get my screen problem fixed
EDIT 2: would I be better off just deleting something that would just stop if from booting past the boot logo (big M) so it wouldn't be so obvious that I just killed it with is basically sayins so on the fastboot screen. If so what could I delete that wouldn't prove I had rooted, probably nothing now that I say that.
lkrasner said:
But my AT&T warranty is up?!?! will it still work? I still have my 1 year moto warranty.
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Click to collapse
That is the Moto warranty, AT&T will just help you "file" it since it is done through them anyhow.
Just don't call moto yourself.
jimbridgman said:
That is the Moto warranty, AT&T will just help you "file" it since it is done through them anyhow.
Just don't call moto yourself.
Click to expand...
Click to collapse
sweet, I will try that, what should I do to brick just erase system with fastboot? isn't that really obvious? or are all the employees just stupid. Obviously I need to do something recoverable so that i can get it back if it doesn't work.
lkrasner said:
sweet, I will try that, what should I do to brick just erase system with fastboot? isn't that really obvious? or are all the employees just stupid. Obviously I need to do something recoverable so that i can get it back if it doesn't work.
Click to expand...
Click to collapse
Do anything that will make it either boot loop or stick on the dual core/moto boot screen. Whacking system/boot should do that, and you can still flash it back to stock before you send it back if you really want to.... they are just going to fully refurb it and re-sell it...
The secret is to act dumb, pretend like you know nothing bout flashing and this site... just act like it just went nuts and started this, and it will not boot.
Ask for the advanced replacement.
jimbridgman said:
Do anything that will make it either boot loop or stick on the dual core/moto boot screen. Whacking system/boot should do that, and you can still flash it back to stock before you send it back if you really want to.... they are just going to fully refurb it and re-sell it...
Click to expand...
Click to collapse
OK, and they will not be able to see root then, and if they flash it back to stock it will no longer be rooted, so I should be fine. I opened a service request with Moto earlier, do you think that will be a problem? Should I wait until it expires so they don't get suspicious that I bricked it on purpose.
lkrasner said:
OK, and they will not be able to see root then, and if they flash it back to stock it will no longer be rooted, so I should be fine. I opened a service request with Moto earlier, do you think that will be a problem? Should I wait until it expires so they don't get suspicious that I bricked it on purpose.
Click to expand...
Click to collapse
if it is borked when you take it to the store they can't see that it is rooted cause it won't boot... all they are going to do it call their 1-800 number and help you file a support request... then the person the phone will let you know of the "requirements" and ask if the phone has any visible water damage, yadda yadda...
Then they will send you a new phone and you should get it in 3 or so days and you are supposed to send the old one back in the SAME box... so you will already have flashed the fxz and been using the phone the whole time you waited for the new one to show up... just don't forget to send it back... I did and waited until 25 days later, and I was bugged mercillessly by att...
Just make sure you factory wipe and take out your sim and SDcard, and battery door... they do not send anything but the core of the phone, no batt or batt door or anything.
lkrasner said:
OK, and they will not be able to see root then, and if they flash it back to stock it will no longer be rooted, so I should be fine. I opened a service request with Moto earlier, do you think that will be a problem? Should I wait until it expires so they don't get suspicious that I bricked it on purpose.
Click to expand...
Click to collapse
@jim on playing dumb,hilarious ..i do that when i upgrade my phone.im such an ass when i upgraded to a2 from xperia x10 that i didnt even bother restoring it to stock, i left cm7 on it,custom bootlogo ,said "free xperia team" on boot.i just pretended i didnt know what happend. it was so enjoyable.
service rep - "it appears to be rooted"
My response - "What do you mean rooted? It has roots like a plant?".
@krasner
You worry to much,they cant prove anything.just brick it and youll be fine.u could even play dumb as u crack a smile while doing so and they still really cant do anything to prove u did it and have to exchange it.
Sent from my MB865 using xda premium
worked beautifully! I deleted build.prop and default.prop, so it just went to a black screen after the moto logo. when the guy called the warranty center he said it was "extremely defective and clearly in need of replacement."
After I walked out, I went home, booted into bp tools, taking me to cwm and used adb to push the two files back. The phone already shipped.
However I am thinking of selling it BNIB and getting something else, any ideas what I could get for it
lkrasner said:
worked beautifully! I deleted build.prop and default.prop, so it just went to a black screen after the moto logo. when the guy called the warranty center he said it was "extremely defective and clearly in need of replacement."
After I walked out, I went home, booted into bp tools, taking me to cwm and used adb to push the two files back. The phone already shipped.
However I am thinking of selling it BNIB and getting something else, any ideas what I could get for it
Click to expand...
Click to collapse
Maybe 150. It wont be "NIB" you will not get a box, batt, back cover, etc. With the replacement.
Sent from my SAMSUNG-SGH-I747, running CM9, using xda premium
Hey there,
I received my Nexus 5 some days ago, I rooted it with the CF-AutoRoot, it worked fine, but since today, it is bricked. By the magic operation of Jesus maybe, who knows.
It don't boot, I don't see anything on the screen, I don't know if it is turned on or off… It just won't reply. To anything, fastboot, adb or whatever else. I can't boot in recovery or something else.
I think I have a splendid bricked late-2013 phone… I followed some tutorials to unbrick phones, the power + trick, but nothing.
The only thing I have on a windows computer is a "tadam" when I plug the USB, but that's it, no fastboot or adb, no screen, nada. But this sound of a plugged USB device. Knuh…
What the hell can I do ?
Shall I call Google tomorrow for RMA ?
ps: i saw some threads like me, i followed replies, but after a 4 hours searching, I don't wake up my phone
Have you given this a try? http://forum.xda-developers.com/showthread.php?t=2513937
esskayy said:
Have you given this a try? http://forum.xda-developers.com/showthread.php?t=2513937
Click to expand...
Click to collapse
yap, but no more results…
I think I tried all solutions on xda, no one worked :s
Flayks said:
yap, but no more results…
I think I tried all solutions on xda, no one worked :s
Click to expand...
Click to collapse
Hmmm... sounds like your bootloader is corrupt dude Weird, you are like the third today who has bricked the Nexus. All you can do now is RMA it and hope for the best.
esskayy said:
Hmmm... sounds like your bootloader is corrupt dude Weird, you are like the third today who has bricked the Nexus. All you can do now is RMA it and hope for the best.
Click to expand...
Click to collapse
Damned… why
Please, Google, don't be cruel with me
Flayks said:
Damned… why
Please, Google, don't be cruel with me
Click to expand...
Click to collapse
If the phone is truly bricked, and it seems like it is, then Google won't be able to boot up the phone so they won't know you've unlocked the bootloader
esskayy said:
If the phone is truly bricked, and it seems like it is, then Google won't be able to boot up the phone so they won't know you've unlocked the bootloader
Click to expand...
Click to collapse
That's what I think too, but how to explain that like someone don't know what is about… "helow my phone won't boot, it is black, I can't do anything… send me another one, please"? :cyclops:
doesn't boot*
*grammar police*
Flayks said:
That's what I think too, but how to explain that like someone don't know what is about… "helow my phone won't boot, it is black, I can't do anything… send me another one, please"? :cyclops:
Click to expand...
Click to collapse
Yh, that will work There are legitimate cases of phones not booting up so they may think you are one of them. Also I doubt the Google representative will care much for the reason. Their job is just to arrange the RMA
Flayks said:
That's what I think too, but how to explain that like someone don't know what is about… "helow my phone won't boot, it is black, I can't do anything… send me another one, please"? :cyclops:
Click to expand...
Click to collapse
That would work. Just don't say "send me another" ask "what do I do now"
apristel said:
doesn't boot*
*grammar police*
Click to expand...
Click to collapse
ups, thx.
esskayy said:
Yh, that will work There are legitimate cases of phones not booting up so they may think you are one of them. Also I doubt the Google representative will care much for the reason. Their job is just to arrange the RMA
Click to expand...
Click to collapse
Yep, I will call the support…
jd1639 said:
That would work. Just don't say "send me another" ask "what do I do now"
Click to expand...
Click to collapse
I would like to…
Thankz!
" I messed up my phone, even though it was completely fine when I bought it, I'll accuse google of producing a bad / faulty phone. "
Sounds legit.
If you CANNOT afford the risk that comes with modding, DONT do it. You/others who do this are very disgusting. GOOGLE did nothing wrong. YOUR phone was fine when you got it. Don't be a chump. You have to PAY to play.
MODS I'd close this thread due to FRAUD.. I HATE threads like this, People f/up their phones and expect everyone else to pay.
apristel said:
" I messed up my phone, even though it was completely fine when I bought it, I'll accuse google of producing a bad / faulty phone. "
Sounds legit.
If you CANNOT afford the risk that comes with modding, DONT do it. You/others who do this are very disgusting. GOOGLE did nothing wrong. YOUR phone was fine when you got it. Don't be a chump. You have to PAY to play.
MODS I'd close this thread due to FRAUD.. I HATE threads like this, People f/up their phones and expect everyone else to pay.
Click to expand...
Click to collapse
How do you know the phone isn't booting due to his bootloader being unlocked? He even said it was fine and it was not booting today....
Sent from my Nexus 5 using XDA Premium 4 mobile app
Because it booted afterwards. Thats how. .
I received my Nexus 5 some days ago, I rooted it with the CF-AutoRoot, it worked fine, but since today, it is bricked.
Click to expand...
Click to collapse
apristel said:
Because it booted afterwards. Thats how.
Quote:
I received my Nexus 5 some days ago, I rooted it with the CF-AutoRoot, it worked fine, but since today, it is bricked.
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Click to collapse
Maybe I was not clear in my first message but I rooted it, yes, but it worked! Since 3 days it works. But today, I really don't know why, I don't update or something else like changing rom (I'm on stock rom etc), it doesn't boot anymore.
That's it…
Flayks said:
Maybe I was not clear in my first message but I rooted it, yes, but it worked! Since 3 days it works. But today, I really don't know why, I don't update or something else like changing rom (I'm on stock rom etc), it doesn't boot anymore.
That's it…
Click to expand...
Click to collapse
I feel for you that your phone isn't working. Fraud isnt the answer. do you HONESTLY feel you'd get the same answer from Google if you told them that you rooted/unlocked and now your phone isn't working?
just saying that those who f up and make everyone pay for it are wrong. I personally like paying 400 for the 32gb device. I'd rather not pay 500 because of people who mess up and now make the cost/device go up due to rma's that are not legit.
Code:
The issuance of an RMA/RGA is a key gatekeeping moment in the reverse logistics cycle, providing the vendor with a final opportunity to diagnose and correct the customer's problem with the product (such as improper installation or configuration) before it is returned. As returns are costly for the vendor and inconvenient for the customer, any return that can be prevented benefits both parties.
Dude you need to chill a little. Unlocking your bootloader does not completely null warranty. If you brick your phone via software then you are responsible.
By the sounds of what is happening with the op, he has not changed anything to end up in this predicament. As with the other purple with similar problems (unlocking bootloader resulting in brick) can hardly be pointed at them.
Clearly something is happening which is out of user control which is causing these bricks.
If the ROM fails to boot it will throw you back to the bootloader.
If the bootloader fails you have a brick (not 100% true but not going into that now)
The facts are that the op has unlocked the bootloader which is a legitimate task and has for unknown reasons ended up with a corrupt bootloader.
This should still be covered as the op has not fine anything to solicit what had happened.
Sent from my Nexus 4 using xda app-developers app
apristel said:
I feel for you that your phone isn't working. Fraud isnt the answer. do you HONESTLY feel you'd get the same answer from Google if you told them that you rooted/unlocked and now your phone isn't working?
just saying that those who f up and make everyone pay for it are wrong. I personally like paying 400 for the 32gb device. I'd rather not pay 500 because of people who mess up and now make the cost/device go up due to rma's that are not legit.
Code:
The issuance of an RMA/RGA is a key gatekeeping moment in the reverse logistics cycle, providing the vendor with a final opportunity to diagnose and correct the customer's problem with the product (such as improper installation or configuration) before it is returned. As returns are costly for the vendor and inconvenient for the customer, any return that can be prevented benefits both parties.
Click to expand...
Click to collapse
Personally from my own experience, as the disclaimer on the bootloader unlock screen states 'This MAY void your warranty', telling Google the truth would be his best bet. Call Google, advise that the bootloader was unlocked and worked for 3 days and then it suddenly stopped booting.
If you bought a Nexus 5 and don't plan to do anything to it then that's up to you. However some of us buy Nexus devices because of the ease of development on them. Google facilitate this with the ability to unlock the bootloader and have no justifiable reason to refuse an RMA when all the OP has done is unlock said bootloader.
Why don't YOU stop being a **** and get off this thread. Please.
Anyone else bricked their phone like this? Managed to un-brick mine from an identical situation, if anyone is still stuck like I was I'll try and make a little "guide" to help others
daniel.kusy said:
Anyone else bricked their phone like this? Managed to un-brick mine from an identical situation, if anyone is still stuck like I was I'll try and make a little "guide" to help others
Click to expand...
Click to collapse
Apparently yes, I'm not the only one. It would be great if you try to explain your solution!
Hi. long story short. I got my nexus 5. Probably about almost 3 weeks. And I liked it and all, got it rooted, custom ROM etc etc etc..... Today I was playing a random game. No problem at all. Started using it like normal. Then out of nowhere, tremendous lag(maybe 40 seconds) then phone turns off. Then it reboots. I probably thought, some Roms have these issues. I can live with it. Then out of nowhere while in the middle of a call...... it decides to turn off. I try turning it on, and get nothing. I try charging it. Nothing at all. Luckily I have my nexus 4. But truthfully. I bought a nexus 5 off some guy who bought it from the site. I still have the box and all. But if this is a hardware issue only Google can fix. Is there something that has to be done to get it sent to them? I hate the fact that it was completely out of nowhere. Nothing wet, hardcase cover, screen protector. Everything was secure. Haven't had any problem at all till right now!
Is there a solution to this? I have tried going into boot loader. Download or w.e it is. Connecting it to a computer and nothing at all works!!! I'm starting to panic!!! Is there anything else I can do?!?!
Does it have warranty at Google? You can fastboot it and download the stock rom via google and return to stock. If that doesn't work RMA it. If it doesn't have warranty then use it as a building block in your backyard coz that's one of the risks of buying a phone from another person at 2nd hand; you'll never know what that person did to the phone.
ickoicko said:
Does it have warranty at Google? You can fastboot it and download the stock rom via google and return to stock. If that doesn't work RMA it. If it doesn't have warranty then use it as a building block in your backyard coz that's one of the risks of buying a phone from another person at 2nd hand; you'll never know what that person did to the phone.
Click to expand...
Click to collapse
If you purchase a nexus five other than a Google Play Store the Google warranty is no longer valid unless the device is given as a quote on quote gift as of this you will have to wear it is all into dealing with LG into RMA the device
Sent from my Nexus 5 using Tapatalk
markdapimp said:
If you purchase a nexus five other than a Google Play Store the Google warranty is no longer valid unless the device is given as a quote on quote gift as of this you will have to wear it is all into dealing with LG into RMA the device
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Oh yeah..then the only solution is to return to stock via fastboot http://forum.xda-developers.com/showthread.php?t=2513701 here's the link to help you. If it doesn't work then...sorry for your loss pal
ickoicko said:
Oh yeah..then the only solution is to return to stock via fastboot http://forum.xda-developers.com/showthread.php?t=2513701 here's the link to help you. If it doesn't work then...sorry for your loss pal
Click to expand...
Click to collapse
Crap.... Read about the Completely wipe phone... *Sigh*... I have a white nexus 5 as well that went through this. But for some reason it let's me get to the boot loader at least.... Possible way of using a toolkit to fix it? I really don't want to delete all those pics and other stuff I have on my phone. But if that's what I must do then I guess its better than having a paper weight.
ImHereToSaveTheDay said:
Crap.... Read about the Completely wipe phone... *Sigh*... I have a white nexus 5 as well that went through this. But for some reason it let's me get to the boot loader at least.... Possible way of using a toolkit to fix it? I really don't want to delete all those pics and other stuff I have on my phone. But if that's what I must do then I guess its better than having a paper weight.
Click to expand...
Click to collapse
Its what you have to do its either a Nexus 5 from google or a Nexus Paperweight for google
markdapimp said:
Its what you have to do its either a Nexus 5 from google or a Nexus Paperweight for google
Click to expand...
Click to collapse
Well since its already a paperweight ATM. I got some tools to open the phone. Should I at least try to see if something went wrong? Like battery or anything ?
ImHereToSaveTheDay said:
Well since its already a paperweight ATM. I got some tools to open the phone. Should I at least try to see if something went wrong? Like battery or anything ?
Click to expand...
Click to collapse
Can you find the guy you bought it from?
________________________
Sent from my Nexus 5
Try to go to bootloader. Volume up+down+power. It happened to me once when im undervolting my cpu voltages.
ImHereToSaveTheDay said:
Well since its already a paperweight ATM. I got some tools to open the phone. Should I at least try to see if something went wrong? Like battery or anything ?
Click to expand...
Click to collapse
If you're saying that you want to open your N5 as in literally open it, you're wasting your time. Accept the fact that you have to full wipe through fastboot and when it does open, use Dropbox or any other app that saves your pictures/contacts/apps when you sync it so when you have this problem again, wiping won't be an issue. I can't even begin to fathom why you would literally open the phone when clearly it's a software issue.
EDIT: or find the person who sold it to you and demand a replacement IF it has a one year warranty though that's more of a hassle.
ickoicko said:
EDIT: or find the person who sold it to you and demand a replacement IF it has a one year warranty though that's more of a hassle.
Click to expand...
Click to collapse
Uhh... OP flashed custom firmware on it so how is it the seller's fault? Even if it was on warranty, OP voided it when he flashed the custom ROM. This is a risk that everyone on XDA is or should be aware of.
@ImHereToSaveTheDay- If you can get into the bootloader or recovery you can likely save the phone. Try flashing the factory image. If you can't get into the bootloader you might need to have the phone JTAG'd. When you connect it to your computer what pops up under device manager? If it comes up as QHSUSB_DLOAD then it's hard bricked and needs to be JTAG'd.
ImHereToSaveTheDay said:
Well since its already a paperweight ATM. I got some tools to open the phone. Should I at least try to see if something went wrong? Like battery or anything ?
Click to expand...
Click to collapse
have you tried pressing and holding your power button for 20 seconds or so?
---------- Post added at 03:40 PM ---------- Previous post was at 03:36 PM ----------
_MetalHead_ said:
Uhh... OP flashed custom firmware on it so how is it the seller's fault? Even if it was on warranty, OP voided it when he flashed the custom ROM. This is a risk that everyone on XDA is or should be aware of.
@ImHereToSaveTheDay- If you can get into the bootloader or recovery you can likely save the phone. Try flashing the factory image. If you can't get into the bootloader you might need to have the phone JTAG'd. When you connect it to your computer what pops up under device manager? If it comes up as QHSUSB_DLOAD then it's hard bricked and needs to be JTAG'd.
Click to expand...
Click to collapse
software wont brick the phone, especially software thats made for the nexus 5. and google will still replace a phone if its the hardwares issue, even if you are rooted running custom software. that risk that you say everyone should be aware of doesnt really exist if its the hardwares issue. and if its software, it can always be fixed.
simms22 said:
have you tried pressing and holding your power button for 20 seconds or so?
---------- Post added at 03:40 PM ---------- Previous post was at 03:36 PM ----------
software wont brick the phone, especially software thats made for the nexus 5. and google will still replace a phone if its the hardwares issue, even if you are rooted running custom software. that risk that you say everyone should be aware of doesnt really exist if its the hardwares issue. and if its software, it can always be fixed.
Click to expand...
Click to collapse
That's not entirely true. My One X had to be JTAG'd because of software. Granted it was different circumstances than this, but it certainly wasn't a hardware fault.
If it is a hardware issue then yes, it will still be covered by warranty, but running any type of custom firmware does come with a risk, Nexus phone or not. As it stands, OP doesn't know what the problem is, so calling the seller and demanding a replacement isn't quite appropriate. That's all I was really commenting on.
After playing around with it and all something even weirder happened. My phone started vibrating. The screen is completely off but the calls still go through now. Its weird to me because I can actually answer the calls with the phone's screen completely off as well as hear them. Does this mean... The phone boots up and everything. Just won't show anything on screen. Is this like a digitizer or something related type of problem now that I'm facing ?
Also I've managed to reach the guy. He told me he would have a look at it if its still not fixed by Wednesday.
Sprint is taking away the discount I've had, so S5 has to go back to BestBuy and I'll go to VZW. I'm already rooted and in on the sleshepic's ROM. What steps should I take besides flashing the stock ROM to make the phone returnable? I guess I'll need to return to the stock recovery. What about the KNOX and its flash counter? Will it present a problem?
stopeject said:
Sprint is taking away the discount I've had, so S5 has to go back to BestBuy and I'll go to VZW. I'm already rooted and in on the sleshepic's ROM. What steps should I take besides flashing the stock ROM to make the phone returnable? I guess I'll need to return to the stock recovery. What about the KNOX and its flash counter? Will it present a problem?
Click to expand...
Click to collapse
Depends how much the store pays attention.
Sometimes they just check that the phone turns on, remove the battery and scan the barcode to deactivate lol.
Most phone returns end up being sent out to the manufacture to be "refurbished" as they are not allowed to sell them as new again.
You could always just flash stock rom on it and try, worst they will do is say no, and in which case you can flash back the recovery and try again.
The KNOX/Counter can't be reset (or at least yet) so if they go by that, regardless you're screwed, but again, it all depends how much they care, know, or pay attention.
Do you know how can I flash the stock recovery? Where can they see the KNOX counter? My phone doesn't show anything during the boot process.
stopeject said:
Do you know how can I flash the stock recovery? Where can they see the KNOX counter? My phone doesn't show anything during the boot process.
Click to expand...
Click to collapse
I'd imagine same process people used to get the recent update:
http://forum.xda-developers.com/showthread.php?t=2729617
The KNOX counter I think shows in the bootloader.
The Sprint store by me checks every Samsung device for it if flagged or not in the back, no idea if BestBuy would or is even aware. It totally depends on who you deal with and if they involve anyone else etc.
Oh, so they might actually boot the phone into recovery... If this happens I will be screwed. Will they put a record in my account? In other words, if the first attempt fails, will I be able to try my luck in a different store?
stopeject said:
Oh, so they might actually boot the phone into recovery... If this happens I will be screwed. Will they put a record in my account? In other words, if the first attempt fails, will I be able to try my luck in a different store?
Click to expand...
Click to collapse
Dude honestly I wouldn't sweat it at all! Say you bought it at Best Buy, if they reject you (which I could almost guarantee they won't as long as you are stock), then just go to the next nearest Best Buy. Stop sweating it so much brotha!
Thanks! I just need to remember to reinstall that USB port cover
stopeject said:
Oh, so they might actually boot the phone into recovery... If this happens I will be screwed. Will they put a record in my account? In other words, if the first attempt fails, will I be able to try my luck in a different store?
Click to expand...
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Na they won't put a record, just make sure to get your receipt back is all, regardless if they check it's your proof of purchase and right to retain, even should they decline to accept the refund. FWIW Best Buy is legally allowed to decline any and all returns, as any store is. But in this case I don't think you need worry unless you got a really tech savvy person who does ROMs themselves and wanted to be an a$$ lol.
But as the other person stated, the chances of Best Buy booting it into recovery are slim, just put an stock rom on it.
I doubt they'd even notice the charger port door missing lol.
Want to report that my return went well. They matched MEID on the sticker under the battery to the box and turned the phone on normally. They didn't put it onto recovery or download. So I'll stay with my old S3 for a little bit longer.
It would appear that, in my habit of ruining everything, I failed the low effort boot and bricked my new LG G4. Thankfully, I remembered that in this instance you can flash the stock firmware to return to default. Unfortunately, the US firmware wasn't available, but apparently the Puerto Rico one was. I flashed that and got my phone back working just fine, kind of.
First, it doesn't lock normally. Usually, I set it to the 10 minute lock delay, where I just have to swipe unless 10 minutes have passed, then it requires the password. Instead of going to a lock screen, it skips that and just goes right into the phone. It's probably a settings thing, but it's weird.
The worst thing is that I have apparently lost 30GB of storage to "miscellaneous". When I plug it into my computer, it says that I only have 1GB of storage on the whole phone. What is going on here?
Same thing happened to me. Your not gonna be able to flash anything else because of the space on the phone, and can't get the System Image onto a MicroSD card to try and fix it either. I tried both then I just called up AT&T and told them about a problem which I did encounter with the flash making noise when turned on. They replaced the phone
Not sure if there is an actual work around to get the space back but what happened was you flashed it to the wrong partition.
I have the same issue. No one has figured it out yet
TheProblemCauser said:
Same thing happened to me. Your not gonna be able to flash anything else because of the space on the phone, and can't get the System Image onto a MicroSD card to try and fix it either. I tried both then I just called up AT&T and told them about a problem which I did encounter with the flash making noise when turned on. They replaced the phone
Not sure if there is an actual work around to get the space back but what happened was you flashed it to the wrong partition.
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The problem is that I'm not encountering any issues like that so far. I doubt that they'd replace an issue caused by failed root.
Sorry for the double post, but is there any way that I can create a situation where I could get my phone replaced? I just got it, so it still is under warranty.
Flash the ATT system image back on to it and brick it is about your only option.
Sent from my LG-H810 using Tapatalk
Nynten said:
Sorry for the double post, but is there any way that I can create a situation where I could get my phone replaced? I just got it, so it still is under warranty.
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Best case scenario would be to call them up and tell them your phone got bricked due to an update. Then let them know that you needed the said phone in a working condition until you can get a replacement.
Or tell them a bull**** problem, normally they send you the replacement then you ship yours out to them. Done this twice already I'm on my 3rd G4
TheProblemCauser said:
Best case scenario would be to call them up and tell them your phone got bricked due to an update. Then let them know that you needed the said phone in a working condition until you can get a replacement.
Or tell them a bull**** problem, normally they send you the replacement then you ship yours out to them. Done this twice already I'm on my 3rd G4
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Can I just take it to the shop bricked "from an update" and get a new one there or do I have to mail it in?
How do I flash the stock att .Img with a full system data. Sorry of this is a noob question
Nynten said:
Can I just take it to the shop bricked "from an update" and get a new one there or do I have to mail it in?
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You probably can. Its still under warranty so you should still get it replaced
TheProblemCauser said:
You probably can. Its still under warranty so you should still get it replaced
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You can take it to a shop, but they will still call customer service and you will have to mail it in still. I paid extra to have a next day replacement.
Was told they don't switch phones in store anymore. Had a few local friends confirm their warranty replacements were done the same way from in store. I'm not sure if that is a national policy, regional, or local. I can say I did like it better when they could switch out in store.
Anybody come up with another solution besides sending the phone back??? I won my phone off a att contest. So I doubt if att will do anything about it. Plus I can't install the stock Img and re soft brick the phone because I don't have anymore space