I have one or two maybe even three pieces of a spec of dirt or may be a pixel. I'm leaning more towards dirt because with any screen color test the dots always remain the same color. Black. They don't change. And they aren't green or white etc. Always remain black.... Help?
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I know it would be kindof difficult but is there any way you can post pictures? But honestly it doesnt really matter which it is to be honest. I recomend just asking for an RMA from Google.
Is it possible to RMA later months from now for the same reason? I'd rather wait for quality control to get better or a newer batch. Unless I got like ten bad pixels
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the Nexus 5 comes with a 1 year warrenty so waiting a few months to RMA should not be a problem.
Yeah i figured as much. I just hope to RMA maybe sometime 2014, rather wait and see if it gets worse. Or remains the same. One or two pixels even three depending on location no big deal. But if I have 5-10 or more by then... I'd want to swap out for a revised not defective device from Google. However at this moment with them rushing these out. Playing the RMA game isn't worth it.
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Dead pixels are black. Stuck pixels are any colour but black!
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Update. So what I thought was 3-4 dead pixels turns out to be pieces of dirt under the screen. And I bet majority of people mistake these for dead pixels.... Way to tell easy is to turn some bright lights on. Make sure your screen is spotless. And turn it on and find the dead pixel on the screen. Turn it off then turn it all different ways to find the dirt under the display which you think is a dead pixel..
I'm kind of relieved to find out its only dirt. I'd rather have dirt then dead pixels. I'm weird. But whatever
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still going to eventually request an RMA or are you just living with em?
For now living with it. Because its only dirt. Maybe RMA in the future if it really bothers me. The dirt still sucks. But I'm happy its not like dead pixels..
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Related
Got my Infinity 2 days ago and just noticed a dark blemish in the side of the tablet. It can't be from my palms because I've only used it briefly. Looks like the grey finish is wearing off or the spot was missed when it was sprayed with paint. Other than that, build is excellent. No loose screen, no cracking sound, no dead pixels and minimal light bleed. I don't know if this will progressively get worse with time. Would you guys exchange it or just live with it?
Sent from my GT-I9100 using xda premium
Don't put up with that...
Get rid of it.
Is Asus getting lazy or what?
Yea, that's my take as well. Every tablet i got from them had qc issues.
Sent from my GT-I9100 using xda premium
Just got mine from Amazon today, it has 1 dead pixel, or maybe a tiny speck of dust. It it worth returning for just 1 dead one? Are dead pixels something that can multiply and get worse down the road?
Depending on the cause of the dead pixel, they tend not to spread. Even one would annoy me though. Most TV companies won't take it back over 1 pixel. I have an LCD TV that they wouldn't return because "it's not enough" lol. Is yours in an annoying spot?
It's not in too bad of a spot, towards the upper right corner. I did read through the SquareTrade warranty (haven't bought that yet) and theirs specifies at least 3 dead pixels for return, so maybe that's kind of a standard...
I did just find this video - http://www.youtube.com/watch?v=UnDXpCXPjZ0 so I'll try that "fix" tomorrow
OP apply some CLR to that blemish and you should be good to go.
Honestly, if this is the only problem with your tablet, I wouldn't return it. Seriously, lots of people have reported issues with screen sensitivity, clicking noises on the corner or over the speaker when they press on the glass, issues with the docking station and so on. If all you have is a blemish, live with it. It's on the side of the tablet anyway, it's not going to be seen while you're using it and it most certainly is not causing performance issues. Plus, what if you exchange it and get a unit with one or more of the above problems but no blemish? Is it worth the risk?
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Thats OK said:
Don't put up with that...
Get rid of it.
Is Asus getting lazy or what?
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I can never tell if you're being sarcastic.
free exchange under warranty with asus but they are gonna take 10 days round trip.
Sent from my SGH-T999 using xda app-developers app
use this!!
Alitheia said:
Depending on the cause of the dead pixel, they tend not to spread. Even one would annoy me though. Most TV companies won't take it back over 1 pixel. I have an LCD TV that they wouldn't return because "it's not enough" lol. Is yours in an annoying spot?
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IMO, at $500 even 1 dead pixel is too many. And, as far as TVs, one pixel won't be seen from a typical viewing distance. A tab, OTOH, is only a couple feet from your eyes...
mywingtophone said:
use this!!
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Funny...
I really need one of those
The wheel flew off mine last week and hit me in the head.
Sorry for deflecting...won't do it again.
Thanks for the replies guys. Went and got myself some CLR and a buffer today. I'll keep you posted on the progress!
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So, I dropped my phone and it didn't crack or anything but when the screen turns on it starts slowly turning really light with colorful lines depending on what colors are on the screen. It's still useable, but really annoying. What needs to be replaced to fix this, I'm thinking it's the LCD, but I want to be sure before I buy it and that's not what it is. Thanks ahead of time.
It sounds like an LCD issue. I work at a phone repair shop, we would test that first. Buy from gounlock.com or repairsuniverse.com or a top rated seller on eBay and you should be able to return it. Plus the part us cheap if I remember correctly. If its not the LCD it might be chip damage. Also make sure nothing got disloged and is pressing on the LCD.
Sent from my Galaxy Nexus using xda app-developers app
Thank you, I don't know if this helps but the brighter the screen is the faster it does it. If it's darker, it almost looks like it's fine and then very slowly spreads down the screen.
NP. The LCD has more than just the LCD. There is also circuitry. While the LCD may actually be fine if that's damaged you'll need to replace the whole thing. Sounds more like that to me. Phone LCDs are NOT forgiving unfortunately.
Remember watch a few videos and go slow when doing the repair. Its fun but you can trash any device if your not careful. Also be organised with the parts and screws they are usually all different and HTC devices are among the most complicated.
Sent from my Galaxy Nexus using xda app-developers app
Are you saying an LCD display screen replacement, or a whole new phone?
Sent from my Inspire 4G using xda premium
Just the lcd should be fine. I was saying there is a bit of stuff on the lcd part if you damage might cause the issues you describe. I think youll be ok. Good luck and have fun.
Sent from my Galaxy Nexus using xda app-developers app
Hi guys. I have browsed the forum but haven't noticed any post complaining about screen problems (beside one about yellowish screen temperature).
I was bloody excited hearing my package was delivered only to get hugely disappointed by 3 hot pixels on its screen. Two blue and one bright red almost in the centre of the screen.
Does anybody else found this problem? Or it's just me being unlucky?
Do you have any experience with google regarding to replacements? Is it stress less process or I will have to be prepared for lots of stress?
If you had device replaced was the new unit fault free?
Sorry but I am former Samsung customer (8 Galaxy note8 replaced due to dead pixels) I almost gave up hope for dead/hot pixels free displays
Andrew_j said:
Hi guys. I have browsed the forum but haven't noticed any post complaining about screen problems (beside one about yellowish screen temperature).
I was bloody excited hearing my package was delivered only to get hugely disappointed by 3 hot pixels on its screen. Two blue and one bright red almost in the centre of the screen.
Does anybody else found this problem? Or it's just me being unlucky?
Do you have any experience with google regarding to replacements? Is it stress less process or I will have to be prepared for lots of stress?
If you had device replaced was the new unit fault free?
Sorry but I am former Samsung customer (8 Galaxy note8 replaced due to dead pixels) I almost gave up hope for dead/hot pixels free displays
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I've got 7 dead pixels on my Nexus 5. Going to phone them in a little, I'll keep you updated.
Be patient. I have spent almost 15 min listening to classic music on hold. They have asked for evidences -so I have sent them photos and still waiting for their decision.
Will keep you posted.
I was on the phone less than 10 minutes. Exchange an email with a couple pics attached, showing the defect on my device. Then, 30 minutes later, had another reply with all the information needed to receive a replacement. And keep the current device until the replacement arrives. For me, great service. Defect is like a leak under the front camera. Where it should be all black, there is a little hole that leaks light from the display. Odd.
Sent from my Nexus 5 using XDA Premium 4 mobile app
I have no dead pixels but yellowish screen temp on low brightness. But this will settle with time, it is the glue that needs to dry out. It was the same with my n4.
One dead pixel
I have one dead pixel, almost in the center of the screen. However, at this resolution it's hard to notice, I think I'll keep it, I don't want to wait for an replacement.
Crooke356 said:
I was on the phone less than 10 minutes. Exchange an email with a couple pics attached, showing the defect on my device. Then, 30 minutes later, had another reply with all the information needed to receive a replacement. And keep the current device until the replacement arrives. For me, great service. Defect is like a leak under the front camera. Where it should be all black, there is a little hole that leaks light from the display. Odd.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Shoot why it takes them sooooo long in my case? Still nothing. I have received e-mail from them. Replied with some photos and still no reply it's been already 4 hours and you had it all sorted well below 1 hour mark
Just got off the phone with Google. I got a "high call volume" warning but was only on hold for 7 minutes. My guy was very helpful and said they'll send out a replacement which *should* be with my by the end of the week. I keep my current Nexus 5 until then & send it back in packaging the new one comes in. Just waiting on a confirmation email now that this is what's happening.
Edit: Email received & replacement ordered. Fairly painless process so far! (touch wood)
I have one tiny green stuck pixel just under the status bar. It's only visible on dark backgrounds with high brightness so it doesn't bother me.
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Vertron said:
I have one tiny green stuck pixel just under the status bar. It's only visible on dark backgrounds with high brightness so it doesn't bother me.
Sent from my Nexus 5 using xda app-developers app
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Yeah, but still, you didn't pay for something faulty. I would act if I was any of you guys.
I must have gotten lucky, no dead pixels.
Sent from my Nexus 5 using XDA Premium 4 mobile app
How do I check for dead pixel?
motoxxxx said:
How do I check for dead pixel?
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https://play.google.com/store/apps/details?id=net.ujacha.deadpixel&hl=ro
abaaaabbbb63 said:
Yeah, but still, you didn't pay for something faulty. I would act if I was any of you guys.
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On previous experiences all replacement handsets I've had have always been worse. If it doesn't bother me I'm not going to risk getting one with a fault that does bother me.
Sent from my Nexus 5 using xda app-developers app
9 dead/hot pixels here, mostly in the corners of the screen. Called Google and was told to restore my device (I was on it at the time). They told me they'd email me the instructions and for me to call them back. I had already restored from Bootloader and I don't think my guy understood the difference between software issues and hardware.
Anyhow, new one is on the way, hopefully this one doesn't have any issues because I really like the phone.
abaaaabbbb63 said:
Yeah, but still, you didn't pay for something faulty. I would act if I was any of you guys.
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Its not faulty, Google are only changing them out of goodwill, all companies have dead/stuck pixel polices and the higher the resolution the more dead/stuck pixels are allowable before the panel is deemed faulty.
I tend to disagree with you. Yes companies have their policies regarding to dead pixels and how they will treat the claims but do not forget about customers rights. For me dead or faulty pixel on the screen is not acceptable and if I feel unhappy I can (within 15 days) return purchased device. Of course if will do it this would be lose/lose situation as I will not have new shiny phone nor google my money. Thus they are happy to replace it (as long as it is as new and they will be able to put new stickers on it and sell it again - maybe next customer will not be as picky as me). So it is not really about "good will" as Google is not a non-profit organisation it's well calculated. On the other hand I would not expect such "good will" to replace the device after 15 days tho. But who knows maybe I am wrong
stefan0x53 said:
I have one dead pixel, almost in the center of the screen. However, at this resolution it's hard to notice, I think I'll keep it, I don't want to wait for an replacement.
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I took it back to the store and I have just received a replacement, it's perfect. Nice improvements on the OS also.
stefan0x53 said:
I get it back to the store and I have just received an replacement, it's perfect. Nice improvements on the OS also.
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You received a replacement from a Sprint store?? Or from the play store (if so, that is quick!!)
and what improvements on the OS? (same OS version, isn't it?)
jj14 said:
You received a replacement from a Sprint store??
and what improvements on the OS? (same OS version, isn't it?)
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I have brought it from a local store here in Romania.
I'm referring to the 4.4 OS improvements.
Have a dead black pixel. Should I return it? Will they return it for one dead pixel? This sucks just exchanged my gunmetal for silver now I have to take this one back.
Technically yes. But depending on the associate you get, they may try to smack the restocking fee on top.
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Sent from the all new HTC One M8
I just had mine swapped for three backlights on the right side of the screen shining through. When compared to the display unit, you could tell that in those 3 spots, the display was adhered to the glass. I could tell because where the lights were on my screen, there were 3 black tabs where the light ever so slightly leaked around. So, mine must not have been adhered properly, hence the light shining through and slightly lighting up the right side of the display when viewing in the dark. At first, when I explained the why I wanted to swap, they began to protest. Once I explained the depth of the defect and how it effected my experience, they didn't hesitate. I think that as long as you go in with a good explanation and a way to make the pixel most visible, you shouldn't have any problems. Also, you have a defective device. Is that your fault? Why should you pay to have a brand new defective device replaced. Even if they try to raise a fuss, if you bring up the point that you didn't just pay however much you paid to get a device with defects, you'll walk out with a new, non defected device. Also, check the new one in store, right in front of them. Just a heads up, the rep I dealt with today, said they would be reselling my defected device as a like new refurbished device. According to the rep, there would be no repairs. The defects have to be a "certain amount of noticeable"... I don't want to believe this but you never know. Good luck!
Sent from my HTC One M8 using XDA Premium 4 mobile app
Crooke356 said:
I just had mine swapped for three backlights on the right side of the screen shining through. When compared to the display unit, you could tell that in those 3 spots, the display was adhered to the glass. I could tell because where the lights were on my screen, there were 3 black tabs where the light ever so slightly leaked around. So, mine must not have been adhered properly, hence the light shining through and slightly lighting up the right side of the display when viewing in the dark. At first, when I explained the why I wanted to swap, they began to protest. Once I explained the depth of the defect and how it effected my experience, they didn't hesitate. I think that as long as you go in with a good explanation and a way to make the pixel most visible, you shouldn't have any problems. Also, you have a defective device. Is that your fault? Why should you pay to have a brand new defective device replaced. Even if they try to raise a fuss, if you bring up the point that you didn't just pay however much you paid to get a device with defects, you'll walk out with a new, non defected device. Also, check the new one in store, right in front of them. Just a heads up, the rep I dealt with today, said they would be reselling my defected device as a like new refurbished device. According to the rep, there would be no repairs. The defects have to be a "certain amount of noticeable"... I don't want to believe this but you never know. Good luck!
Sent from my HTC One M8 using XDA Premium 4 mobile app
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Yeah, I'll try it, I was reading that when the screens are inspected they let one or two pixels slide by for European and American markets. In Asia people are very picky about dead pixels and they don't let any slide.
tonytownsend said:
Yeah, I'll try it, I was reading that when the screens are inspected they let one or two pixels slide by for European and American markets. In Asia people are very picky about dead pixels and they don't let any slide.
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Lol, they shouldn't let them slide..or I should join the Asian community. I pay $650 for a device, I'm not gonna live with a dead pixel.. I do admire those who can.
Sent from my HTC One M8 using XDA Premium 4 mobile app
Crooke356 said:
Lol, they shouldn't let them slide..or I should join the Asian community. I pay $650 for a device, I'm not gonna live with a dead pixel.. I do admire those who can.
Sent from my HTC One M8 using XDA Premium 4 mobile app
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Got it replaced, this one has a little spec of dust under the screen. I can live with it I guess. Oh well it sucks. 5 phones later I guess I can live with this one.
Damn dude. That sucks. I know it's not the biggest issue...but it's there. You've been through 5? I went through 5 Nexus 5's . Took 2 months because of shipping. I'm trying to decide if I'm gonna live with the bottom of the right side of my speaker sticking out above the screen. I saw guy who works at VZW say that half the M8's he's come across have that. So I think I'll just stick with this one... Where's the dust at?
Sent from my HTC One M8 using XDA Premium 4 mobile app
At the top middle can't tell if it's a pixel or dust looks more like dust to me
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Just noticed a stuck pixel on mine in the upper left hand corner. Stuff like this drives me crazy so I'm going to try to exchange it today. Hopefully it goes as smoothly as yours did (without anymore defects though lol).
Hello everybody, I wrote this also in the official OPO forum, but nobody seems to have my problem. Basically when the phone vibrates (during typing, with notifications or anything else), most of the times I can hear a sort of creak/squeak coming from the phone, probably corresponding to the vibrating mechanism inside the phone. If I try to push through the back cover nothing happens, it's very solid and does not squeak as my old Nexus 5 did. It seems like something coming from the inside. I think it could be related to the vibrating mechanism touching somewhere on the motherboard or any other piece of hardware inside the phone.
Anyone else has the same problem? That's quite disappointing
Hey there,
Oddly enough I have noticed the same thing. Not sure if its worth me kicking a stink up over it or not yet.
Just received my OPO today and I have the same issue. I had this issue on some Nokia 920 and some older HTC phones. After doing a warranty replacement on those devices the problem went away. Its definitely a hardware issue in my opinion.
Still deciding if I want to keep this phone. Also have the yellow hue problem at the bottom of the phone and some very dim capacitive touch screen buttons.
Its a shame. I'm really enjoying this phone for other reasons.
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AllTheWay said:
Just received my OPO today and I have the same issue. I had this issue on some Nokia 920 and some older HTC phones. After doing a warranty replacement on those devices the problem went away. Its definitely a hardware issue in my opinion.
Still deciding if I want to keep this phone. Also have the yellow hue problem at the bottom of the phone and some very dim capacitive touch screen buttons.
Its a shame. I'm really enjoying this phone for other reasons.
Sent from my One using XDA Premium 4 mobile app
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Click to collapse
1) The yellow hue at the bottom of the screen is supposed to go away over time.
2) The capacitive buttons are intended to be dim so that's definitely not a defect.
Sent from my One using XDA Premium 4 mobile app
Thank you for the quick response. After using the phone for the past couple of hours it seems the yellow hue has already gone done. Either that or my eyes are adjusting to it.
I wish you could adjust the brightness of the buttons. Maybe a future software update will fix that. I also have turned off the capacitive button but you lose some screen real estate by doing that.
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