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I'm a new convert to the Touch Pro from the Universal. So new, in fact, I'm not allowed to have it until Christmas!
However, I took delivery of my HTC (i.e. non-branded) Touch Pro yesterday, and was allowed to charge it up/switch it on to check that it was ok. While playing with it, just the once, the screen kinda faded out and went a dark blue-black colour. Similar to when you see an LCD screen that's had the power taken from it.
It all came back as normal when I switched off and on again.
I'm wondering whether this might just be a software problem, and a new ROM will sort it, whether it's a hardware problem that I'll need to get RMA'd, or whether it's just one of those unlucky one-off problems that you sometimes get. It's not something daft like I did a swipe that turmed on a key lock or something, is it?
I'd say it worked fine after the initial setup procedure for about 10 minutes until I swiped and it went black, and then didn't show a problem for the other 20 minutes I played with it for.
Cheers,
Steve.
Hi,
When I have low brightness the screen the screen shows black horizontal lines as if it was like an interference.. (it's very visible on 0:27 in white background)
Do not know if its a hardware or software problem but when I increase the brightness the lines disappear.
video: https://drive.google.com/open?id=0B64u8H_erzPTc3d0bHRsR3BNUms
or https://youtu.be/8Z3xWsanVLQ
It's very annoying, anyone else experienced this?
I haven't had that issue with mine. Could be software or hardware. If you really wanna make sure just do a factory reset without restoring apps and if it comes back it's a hardware problem.
Hi, anyway to backup everything so I can test ?
I'm also having this exact problem and i only received the phone today.
Mine appears to happen more significantly straight after an unlock of the phone (from the lock screen) , it does not appear to happen as frequently when the brightness is turned up fully however.
I have factory reset the phone (without restoring ANYTHING from other accounts/backups) and this has not helped. What's interesting is this is happening during the phones initial installation/setup also.... so before I've even entered any account info , i lock the screen and then unlock and i'm presented with flickering horizontal lines which remain for about 10 seconds and then the screen eventually rights itself, so this proves that it is not a user data issue.
It's also worth noting that this does not happen every time i lock and unlock. I've tried removing expandable memory, with an without charge cable , with screen brightness set to auto and off auto , taking the sim out, auto rotation on and off and none have stopped the issue. I'm going to call my provider tomorrow to see if i can get a replacement , but if thought i'd add my 2 cents
sillymansam said:
I'm also having this exact problem and i only received the phone today.
Mine appears to happen more significantly straight after an unlock of the phone (from the lock screen) , it does not appear to happen as frequently when the brightness is turned up fully however.
I have factory reset the phone (without restoring ANYTHING from other accounts/backups) and this has not helped. What's interesting is this is happening during the phones initial installation/setup also.... so before I've even entered any account info , i lock the screen and then unlock and i'm presented with flickering horizontal lines which remain for about 10 seconds and then the screen eventually rights itself, so this proves that it is not a user data issue.
It's also worth noting that this does not happen every time i lock and unlock. I've tried removing expandable memory, with an without charge cable , with screen brightness set to auto and off auto , taking the sim out, auto rotation on and off and none have stopped the issue. I'm going to call my provider tomorrow to see if i can get a replacement , but if thought i'd add my 2 cents
Click to expand...
Click to collapse
Hi
yes occasionally it happens with lock screen... and yes with max brightness it seems not happen...
Everything on my phone works perfectly, I don't have any other issues common which are reported here but this it's so annoying :s
I think it's the auto britghtness service but I don't know how to disable it.
Can you test if in VSCO app when you change filter it happens too more strongly (like it happens to me)
borgez said:
Hi
yes occasionally it happens with lock screen... and yes with max brightness it seems not happen...
Everything on my phone works perfectly, I don't have any other issues common which are reported here but this it's so annoying :s
I think it's the auto britghtness service but I don't know how to disable it.
Can you test if in VSCO app when you change filter it happens too more strongly (like it happens to me)
Click to expand...
Click to collapse
I've always just disabled auto brightness using the check box labelled (auto) next to the brightness slider .....?
And I've downloaded that app and yes it's also happening when i change the filters.
I've just come off the phone with my provider (vodaphone) and ordered a replacement which is free, as i only got the phone today
I haven't found any similar threads for this same problem for the S7 specifically (at the time of writing this) , but there seems to be similar issues with some nexus devices too , which also use AMOLED screens so could just be that we're the unlucky ones and have faulty devices. If your's is in warranty i would get it replace
sillymansam said:
I've always just disabled auto brightness using the check box labelled (auto) next to the brightness slider .....?
And I've downloaded that app and yes it's also happening when i change the filters.
I've just come off the phone with my provider (vodaphone) and ordered a replacement which is free, as i only got the phone today
I haven't found any similar threads for this same problem for the S7 specifically (at the time of writing this) , but there seems to be similar issues with some nexus devices too , which also use AMOLED screens so could just be that we're the unlucky ones and have faulty devices. If your's is in warranty i would get it replace
Click to expand...
Click to collapse
the problem is that I 'm not already within 14 days and I did not want to be several days ( or weeks ) without S7.
How do I know if they give me a new one or try to fix this one ?
Can you show me the links with this similar problem on nexus?
what piece of hardware is faulty ?
what is for sure this is not a software issue. is it a problem of the screen or the integrated graphic chip ?
mar1b said:
what is for sure this is not a software issue. is it a problem of the screen or the integrated graphic chip ?
Click to expand...
Click to collapse
Hi it's integrated graphic chip, Samsung fix it and now I don't have the issue
Black Stripes on the Screen
Hi All,
I have started facing the same issue for the past couple of days. When I increase the brightness to the Fullest Maximum and Tick the Auto box, then the Black stripes on the screen disappears, but if I lower the brightness then they start appearing, the more I lower the brightness the thickness of the Stripes become heavier. Please help me someone on how to fix this issue. My phone barely one moth old. Samsung Galaxy S7 Edge.
hi did samsung change anything in the unit? how did they fix?thanks
---------- Post added at 01:05 PM ---------- Previous post was at 01:01 PM ----------
borgez said:
Hi it's integrated graphic chip, Samsung fix it and now I don't have the issue
Click to expand...
Click to collapse
hi,did samsung change anything in your unit?or just upgrade software?thanks
xdadeveloperian said:
Hi All,
I have started facing the same issue for the past couple of days. When I increase the brightness to the Fullest Maximum and Tick the Auto box, then the Black stripes on the screen disappears, but if I lower the brightness then they start appearing, the more I lower the brightness the thickness of the Stripes become heavier. Please help me someone on how to fix this issue. My phone barely one moth old. Samsung Galaxy S7 Edge.
Click to expand...
Click to collapse
Bad news matte, I had the same problem ... I had to put the phone under warranty and there was told they would have to change integrated graphic chip. Now the problem is gone for good
jep888 said:
hi did samsung change anything in the unit? how did they fix?thanks
---------- Post added at 01:05 PM ---------- Previous post was at 01:01 PM ----------
hi,did samsung change anything in your unit?or just upgrade software?thanks
Click to expand...
Click to collapse
Yes.. I had to put the phone under warranty and there was told they would have to change integrated graphic chip. Now the problem is gone for good
Hi there! Do they have to change the screen also or is the chipset something standalone? Just happened to me today...
xdadeveloperian said:
Hi All,
I have started facing the same issue for the past couple of days. When I increase the brightness to the Fullest Maximum and Tick the Auto box, then the Black stripes on the screen disappears, but if I lower the brightness then they start appearing, the more I lower the brightness the thickness of the Stripes become heavier. Please help me someone on how to fix this issue. My phone barely one moth old. Samsung Galaxy S7 Edge.
Click to expand...
Click to collapse
Hello,
It seems we have the same problem, I will proceed with warranty.
After a month of purchasing, the brightness sensor is failing, and the screen horizontal white lines. (Image 1)
drive.google.com/ open?id= 0B2Kw-KtTnhcSSGFraExIVEZ1Qzg
Then adjust the sensor to the maximum or minimum lines become smaller. (Image 2)
And finally if I expose the sensor in the sun or in this case to bright light (Figure 3) lines on the screen disappear.
sillymansam said:
I'm also having this exact problem and i only received the phone today.
Mine appears to happen more significantly straight after an unlock of the phone (from the lock screen) , it does not appear to happen as frequently when the brightness is turned up fully however.
I have factory reset the phone (without restoring ANYTHING from other accounts/backups) and this has not helped. What's interesting is this is happening during the phones initial installation/setup also.... so before I've even entered any account info , i lock the screen and then unlock and i'm presented with flickering horizontal lines which remain for about 10 seconds and then the screen eventually rights itself, so this proves that it is not a user data issue.
It's also worth noting that this does not happen every time i lock and unlock. I've tried removing expandable memory, with an without charge cable , with screen brightness set to auto and off auto , taking the sim out, auto rotation on and off and none have stopped the issue. I'm going to call my provider tomorrow to see if i can get a replacement , but if thought i'd add my 2 cents
Click to expand...
Click to collapse
may i know what model is your affected unit? is it s7 edge color black?
same issue here on my girlfriend's s7 edge from EE. im going now to ask for a replacement. i dont bother i have insurance but i'm still curious if it is the oled related problem or other component. in my opinion as technician it's a hardware related issue. I only think about i've never meet any software /os to have that issue ever. how can a software can do that if there are lines overthere specified for drawing certain things, the stripes/lines cannot come out of nowhere
First it was the dead pixels issue on the screen on the s7 n now the screen flickering lines on s7 edge n s7 ... These are not software bugs these are serious hardware issue very disappointing samsung shame even their gorilla glass is also a lie easily scratchable screen
Finally found a complete solution here.
Works like a charm.
techgadgyblog.wordpress.com
Yes, I have my phone 3 years and the screen has been getting more and more dim over the last few months. The bottom 7/8s of the screen is darker thsn the top 1/8.
If I have my phone face down on a counter when it rings, when I pick it up the screen is black. Not off, as I see some light, but basically dark.
I cannot see who is calling...can't get it to display.
This actually happens a lot other times. Just now, for example, I just picked it up, and turned it on with finger print. I placed it face down, and picked back up immediately...screen black.
If I happen to have it on and brush the screen across my side, it will go black.
The ringing is the realy annoying one.
Any suggestions? I'm thinking it has to do with something about the proximity sensor sensing the screen against something...but it should let it come on when it's not against something.
Is noone else having this problem? Every time my phone rings, it turns on but stays black. I never know who's calling unless I answer.
I don't know what to do with it. Very annoying.
Hoping someone has a suggestion.
You could disable auto dimming on your phone. Use Lux from Play store instead.
Planet X said:
You could disable auto dimming on your phone. Use Lux from Play store instead.
Click to expand...
Click to collapse
Do you mean Auto Brightness? If so, that is not the problem. I have it disabled and am using an app for brightness control...not automatic.
I cannot find anything in settings about 'auto dimming'.
Thanks for the suggestion though...
You're right. I mean Auto Brightness, it does Auto Dimming too . B.t.w. I don't have this issue.
Planet X said:
You're right. I mean Auto Brightness, it does Auto Dimming too . B.t.w. I don't have this issue.
Click to expand...
Click to collapse
I'm beginning to think I am the only one.
Another symptom which I am thinking is related. Sometimes when I touch my finger to the fingerprint button to wake the phone, it comes on with that dark screen for just a moment. It feels like the phone is busy, overloaded, or just slow. It will then come fully on. Also seems like maybe it is just in deep sleep and slow to wake up. If I turn it off and back on, it is instant.
I check memory and it always has just under 1.5 GB free.
I don't know what to think, but it is very annoying. I thought about chalking Huawei support, but I'm sureo they'd just say to hard reset.
I do have a lot of apps on the phone, but with that much free memory I wouldn't think that should be a problem.
Another interesting thing related to screen dark: I can have the setting for display to not turn off if no actdivity to 10 minutes, and it still goes off after less than a minute. (Going off is different from the topic of this thread where it is near black/dark, but not off).
I discovered this while trying to use Huawei backup. Thinking of doing a Factory Reset. Instructions say to not lock the screen, so I'm trying to keep screen on w/o my having to hold the phone the entire backup.
This overall topic is making me pretty unhappy with the phone, which I had thought was perfection when I started with it.
sigh...
I finally called Huwaei technical support this morning. They apparently know about this problem, and want me to send the phone back for repair. They expect me to be without a phone for two weeks while this is going on.
It speaks to the reason to not buy phones away from carriers, as anytime I had a problem with my Samsung, they would send out a replacement and then I would send back my old one and I would not have to be without a phone.
Pretty poor .
AN update In case anyone is following this for some reason...
Getting ready to send the phone in, I did another factory reset. I had got to wondering if maybe Gravity Box had been part of my problem. May be the case...not sure. But for now i'm not having the problem. I changed some of the settings on it when I reinstalled. I cancelled the return.
I've had the odd time when the screen is on, but not properly backlit. You can just about make out the screen, but then the backlight seems to rectify itself. It isn't just the Mate 9, but the P10 and probably other phones. Doubtful a hardware issue I'd have thought - rather a software glitch.
The P10 just got an update earlier this week (yet still with April security patches) but my Mate 9 hasn't had an update in months.
Didn't see this posted here yet, but forgive me if I missed it.
Trying to find out if anyone has seen or heard of any acknowledgement from Google regarding this. My new Pixel 3 (Verizon; non XL) since day 1 has had an annoying issue with the screen flashing when ambient screen engages. I have my settings with alwayson set to off, and new notifications set to on. If the screen is asleep and I get a text or any notification, the ambient screen wakes and will initially make the entire screen flash white very quickly.
I do not get a flash of the screen in any other scenario when the phones on, it only seems to be when the screens totally asleep and the ambient screen wakes. I can unlock the phone or hit the power button to fully wake the phone to my home screen with no flashing. Its not every single time, but its very often. I do notice sometimes when it doesn't flash the whole screen, the time or text on the ambient display will be at full brightness when it first wakes for a split second and then will go to the dim text Im used to seeing.
Replaced the phone through Verizon. Got another brand new one with the same exact problem. This one even flashes on reboot occasionally just before the white "Google" screen pops up. Google had me send them a bug report this time and are supposed to be having their dev team look at it.
WHY.
Mine did it once
Sent from my Pixel 3 using Tapatalk
I've also now noticed mine will flash in Instagram when I "like" something lol. Just the picture flashes within the app itself in that case, not the whole screen. Such a weird thing, that may have something to do with the app on the new pixel? I don't even know anymore.
I just saw the white flash. It was only for a few ms but it looked like a full brightness white flash on the whole screen. I had just set my phone down and I think the AOD was coming on.
Weird.
Yeah I have a feeling this is happening on way more devices than we're reading about. I hope it's addressed. Sometimes my notification audio cuts out real quick too. Hoping it's just all memory related.
I have this weird kind of screen flickering on my device as soon as I use the fingerprint area to turn the phone on. It is very faint and fast but its like static lines for half a second when the screen comes on??
Archangel said:
I have this weird kind of screen flickering on my device as soon as I use the fingerprint area to turn the phone on. It is very faint and fast but its like static lines for half a second when the screen comes on??
Click to expand...
Click to collapse
Strange, I haven't had any issues like that using the fingerprint reader or just hitting the power button. Mine are all directly related to ambient screen waking.
My Pixel 3 is doing the same thing when I unlock it. Flashes like taking a selfie... I have even looked for the selfie to no avail.
It does not do this regularly, very random.
edster00 said:
My Pixel 3 is doing the same thing when I unlock it. Flashes like taking a selfie... I have even looked for the selfie to no avail.
It does not do this regularly, very random.
Click to expand...
Click to collapse
Same here. Sometimes when I tap the screen to wake it up, it flashes. Just did it a minute ago before I wrote this.
Sent from my Pixel 3 using Tapatalk
I just charged the Pixel face down; during the charge I picked it up to check the progress and I got the screen flash ~2X out of 10.
edster00 said:
I just charged the Pixel face down; during the charge I picked it up to check the progress and I got the screen flash ~2X out of 10.
Click to expand...
Click to collapse
Report it to Google. I feel like it's something they're aware of (I hope) but support certainly isn't saying so if they are.
I saw a post on Android Police about bug trackers and read in some of the comments that people were having problem with screen flashing. Some of them said it was related to the always on display. Mine was flashing like white static lines. But it was only for half a second when you turn on the screen and it didnt happen every time, it was random. I turned off the AOD and it never happened again. Kinda sucks cause I like AOD. But that tells me it is a software problems and not hardware.
I turned off AOD too, for 1 day; the next day I turned AOD back on. I have not had a screen flash since (a few days now).
edster00 said:
I turned off AOD too, for 1 day; the next day I turned AOD back on. I have not had a screen flash since (a few days now).
Click to expand...
Click to collapse
Try rebooting. I bet it's still happening you just may not be noticing. I've had my AOD off for a while and as soon as I turn the new notifications option it comes back. Not every time but still often.
I'm having the same issue, doesn't happen all the time but I can reproduce it usually by unlocking the device, locking it then when ambient display comes on, unlock it and the screen flashes/flickers. I've only managed to do it with ambient screen set to always on.
I've RMA'd this morning so I'll report back when the new phone comes.
I hope you RMA's for other reasons too because it is likely that you will get a phone with the same flickering problem. I think it is a software issue esp since it goes away after we turn off AOD.
steslatt said:
I'm having the same issue, doesn't happen all the time but I can reproduce it usually by unlocking the device, locking it then when ambient display comes on, unlock it and the screen flashes/flickers. I've only managed to do it with ambient screen set to always on.
I've RMA'd this morning so I'll report back when the new phone comes.
Click to expand...
Click to collapse
Archangel said:
I hope you RMA's for other reasons too because it is likely that you will get a phone with the same flickering problem. I think it is a software issue esp since it goes away after we turn off AOD.
Click to expand...
Click to collapse
I just find it strange that people are having the flicker in different scenarios, like mine is only when ambient is set to always on but other people are having the issue when it's set to double tap etc. Anyway I guess I'll see when the new phone comes.
Sent from my Pixel 3 using Tapatalk
Yeah let us know please once you get the new phone. It seems like it is hit or miss with people so you might get lucky and avoid it.
steslatt said:
I just find it strange that people are having the flicker in different scenarios, like mine is only when ambient is set to always on but other people are having the issue when it's set to double tap etc. Anyway I guess I'll see when the new phone comes.
Sent from my Pixel 3 using Tapatalk
Click to expand...
Click to collapse
Quick update. My new phone arrived this morning and I've managed to get the screen to flash once so far where as my old one would do it 8 times out of 10. I feel like this is a poor display hardware problem rather than software.
I believe or rather am hoping that because it only happens when you turn on AOD that it is a software issue and not a hardware one. The only way something will be done is enough people complain on a bug tracker.
steslatt said:
Quick update. My new phone arrived this morning and I've managed to get the screen to flash once so far where as my old one would do it 8 times out of 10. I feel like this is a poor display hardware problem rather than software.
Click to expand...
Click to collapse
I bought an Xperia XZs from a website called DWI Digital Cameras about a year ago (they've closed down recently due to the new GST regulations). I've had this issue since the day I received it and I thought it wasn't that big of a deal at the time, but it's gotten to a really bad point now.
The issue is that very often when I try to wake up the phone (like almost half the time) the screen does not display anything while the backlight turns on. The backlight might also flash multiple times as if it's trying to get the rest of the screen to wake up. This issue would usually go away for a bit if I either tried to open a camera app from the lockscreen (via double-pressing the power button) or rebooted the phone - the backlight would turn on and off a few times and the rest of the screen would temporarily work again. But now, it seems to be not working no matter what I try.
I'm pretty sure that there's nothing wrong with the screen itself, I even got it replaced once after I accidentally dropped and shattered it and the issue still did not go away. The issue also persists no matter what ROM I have installed as well.
Any experts on this? Cheers.