I will keep it short.
I am from India.I won a neXus 4 giveaway back in dec 2012 from AndroidAuthority.com , The guy responsible for the event had told me that he shipped the device 3 times during these 8 months but i never got the device. When i ask them 1 or 2 time they threatened me that they will not continue if i keep asking them. Now all of a sudden they mailed me that the device was lost during shipment and according to their terms and conditions , i will get nothing. I tried to access that giveaway web page for T&C , but the page was removed. When i asked them to prove me that they really shipped the device (some reciept or track number), they are not even replying me.
Being a middle class guy from india , is there something i can "actually" do against such a big International organization ? i don't have any money to go against them . Please guide me on this . Should i stand against them or my protest against them will not even matter to anyone?
I have every proof and all the conversations and there is no way my point can be proved wrong. They treated me very bad.
Please help me!!!!! What should i do?
Name:- Ankit Mongia
My participant id on giveaway - 1541
So , as the topic says , ordered the nexus 5 through someone in ltaly only to find out that the phone is missing at delivery . The box only had the receipt inside . The person that helped me out called google and UPS and was told that they are going to get hold of him by tomorrow .
My question is : Could i get a replacement phone without paying another 400 euros ? What could he possibly do ? Just sit and wait ? Could Google refund us or maybe let us make a free purchase of the same device ?
EDITED : ADDED THE LAST RELEVANT POST
I'm sorry for bumping this topic .
Latest news is : UPS requested a replacement from the deposit in Amsterdam .
Story told by short . Someone (my dad) bought a Nexus 5 from Play Store , in order to test it and send it to me in another country if it is functional . He got and empty shipping box . Filed a complaint at Google and UPS . Google only answered with something like "we are going to look in to that" , UPS has done the same . Google has not responded again to the situation , UPS came and got the empty package , got a new status in shipping details saying that the phone is missing and they are contacting the sender(The Google deposit in Amsterdam , Holland).
Questions :
1. Has anyone else been through this ?
2. What is happening and what do they mean by calling the sender for more details ? (I am realy loosing my patience right now since i ordered mine 31 OCT , at about 27minutes in , and had to have the phone by 5th of november)
3.How long is it going to take to get a damned replacement ?
P.S.-Sorry for my rusty english .
inlovewithnexus said:
So , as the topic says , ordered the nexus 5 through someone in ltaly only to find out that the phone is missing at delivery . The box only had the receipt inside . The person that helped me out called google and UPS and was told that they are going to get hold of him by tomorrow .
My question is : Could i get a replacement phone without paying another 400 euros ? What could he possibly do ? Just sit and wait ? Could Google refund us or maybe let us make a free purchase of the same device ?
Click to expand...
Click to collapse
So did the phone come to you or just the "random guy" you ordered it from. Guy might be trying to scam you.
You ask us as if we deal with this stuff everyday. To be honest I do not believe anybody that claims phone was broke upon arrival or even you that says had receipt but no box.
2.0t03speed said:
So did the phone come to you or just the "random guy" you ordered it from. Guy might be trying to scam you.
Click to expand...
Click to collapse
He's my dad . He wouldn't scam me.
@caribouxda : I just asked how this could end and i was asking the people that have been through this . If you don't believe me i don't really care to be honest .
PS - Forgot to mention that he ordered it from Google play
inlovewithnexus said:
He's my dad . He wouldn't scam me.
@caribouxda : I just asked how this could end and i was asking the people that have been through this . If you don't believe me i don't really care to be honest .
PS - Forgot to mention that he ordered it from Google play
Click to expand...
Click to collapse
If your dad ordered it for you, he should probably be the point of contact for the shipper or Google to get a replacement. Can't hurt to ask.
Dungeon47 said:
If your dad ordered it for you, he should probably be the point of contact for the shipper or Google to get a replacement. Can't hurt to ask.
Click to expand...
Click to collapse
Yes ! That is what I wanted to ask but might not have made my self undersood , i'm still very angry on the situation .
I wanted to know if he could get a replacement or a refund (preferably a replacement) without paying another 400 euros (I told him to buy it for me from there cause it's 100 euros cheaper then where i live and he should have sent it to me after he received it) and if the procedure is going to take a lot of time or is complicated.
inlovewithnexus said:
Yes ! That is what I wanted to ask but might not have made my self undersood , i'm still very angry on the situation .
I wanted to know if he could get a replacement or a refund (preferably a replacement) without paying another 400 euros (I told him to buy it for me from there cause it's 100 euros cheaper then where i live and he should have sent it to me after he received it) and if the procedure is going to take a lot of time or is complicated.
Click to expand...
Click to collapse
There's a lot of factors in that. Your best bet is to start making some phone calls. Call the courier that was supposed to deliver, call Google, see what they can do. Good luck, mate.
Dungeon47 said:
There's a lot of factors in that. Your best bet is to start making some phone calls. Call the courier that was supposed to deliver, call Google, see what they can do. Good luck, mate.
Click to expand...
Click to collapse
He called Google and UPS . He told me that they told him that they are going to get in touch with him tomorrow .
inlovewithnexus said:
He's my dad . He wouldn't scam me.
@caribouxda : I just asked how this could end and i was asking the people that have been through this . If you don't believe me i don't really care to be honest .
PS - Forgot to mention that he ordered it from Google play
Click to expand...
Click to collapse
You fail to mention the most important thing, was box opened/damaged? Any signs or that? Also did he take the package as soon as it was dropped off or he found it a couple of hours later.
caribouxda said:
You fail to mention the most important thing, was box opened/damaged? Any signs or that? Also did he take the package as soon as it was dropped off or he found it a couple of hours later.
Click to expand...
Click to collapse
He only mentioned that the box only had the receipt inside , don;t really know about damage or if it seemed opened before that . He took the package from the delivery guy but by the time he noticed the box was too easy the delivery guy was driving his car ~100m away .
P.S - I am only asuming he took it from the guys hands ... i was not given this information . I'll keep you updated and tell you more tomorrow wen i find out more.
So your dad ordered it from Google Play and had the delivery address set to YOU right? and when it arrived, phone was missing and only receipt? If so, then yeah, have your dad contact ups/google.
If your dad ordered it and it was delivered to him, then he separately shipped it to you and it's missing. That's on your dad/ups. Google is out of the picture by then.
This also happened to me. I was expecting it Nov 5 (my birthday, too!). Never came. Last thing was it was out for delivery, then a notice that says customer will pick it up *will call". I never got the call. I called for an update but they said they can't find it.
I got the same email from Google - gonna have to burn that IMEI number and order another one. 3-4 weeks it says for me. Why do I even bother ordering things on the first day. I always get disappointed one way or another.
Does this mean the phone won't work with any carrier? Or just the US? Does this mean they can't activate it, or just work work even with an already activated SIM card?
naddie said:
This also happened to me. I was expecting it Nov 5 (my birthday, too!). Never came. Last thing was it was out for delivery, then a notice that says customer will pick it up *will call". I never got the call. I called for an update but they said they can't find it.
I got the same email from Google - gonna have to burn that IMEI number and order another one. 3-4 weeks it says for me. Why do I even bother ordering things on the first day. I always get disappointed one way or another.
Does this mean the phone won't work with any carrier? Or just the US? Does this mean they can't activate it, or just work work even with an already activated SIM card?
Click to expand...
Click to collapse
My N5 is also Lost and I didn't want to wait for Google to figure it out, so I placed another order Tuesday for White 32Gb and it said 2-3 weeks. This morning I got shipment confirmation and tracking number. Will ariive to my work tomorrow.
Google will Ban the IMEI definitely for USA. Not sure if they can ban for worldwide GSM. They probably can brick the device too, like how Apple didbeith the iPhone 4 lost at a bar.
naddie said:
This also happened to me. I was expecting it Nov 5 (my birthday, too!). Never came. Last thing was it was out for delivery, then a notice that says customer will pick it up *will call". I never got the call. I called for an update but they said they can't find it.
I got the same email from Google - gonna have to burn that IMEI number and order another one. 3-4 weeks it says for me. Why do I even bother ordering things on the first day. I always get disappointed one way or another.
Does this mean the phone won't work with any carrier? Or just the US? Does this mean they can't activate it, or just work work even with an already activated SIM card?
Click to expand...
Click to collapse
Will call doesn't mean they are gonna call you lol. It means you gotta go pick it up from UPS.
_MetalHead_ said:
Will call doesn't mean they are gonna call you lol. It means you gotta go pick it up from UPS.
Click to expand...
Click to collapse
In my case it means neither because they don't have it.
---------- Post added at 10:17 PM ---------- Previous post was at 09:22 PM ----------
How did I post to this thread? I was posting to another thread where someone had their Nexus 5 lost/stolen by UPS. Oh well..
nxt said:
So your dad ordered it from Google Play and had the delivery address set to YOU right? and when it arrived, phone was missing and only receipt? If so, then yeah, have your dad contact ups/google.
If your dad ordered it and it was delivered to him, then he separately shipped it to you and it's missing. That's on your dad/ups. Google is out of the picture by then.
Click to expand...
Click to collapse
He ordered it to his adress , he got the empty box . If he would have got the device he should have tested it and send it to me after . The phone got lost in between sending it from google to de delivery adress specified to google.
naddie said:
In my case it means neither because they don't have it.
---------- Post added at 10:17 PM ---------- Previous post was at 09:22 PM ----------
How did I post to this thread? I was posting to another thread where someone had their Nexus 5 lost/stolen by UPS. Oh well..
Click to expand...
Click to collapse
Well that's a bummer. Have you called UPS again? Maybe it was still on the truck or just temporarily lost in the shuffle. UPS is generally very good about keeping track of packages.
_MetalHead_ said:
Well that's a bummer. Have you called UPS again? Maybe it was still on the truck or just temporarily lost in the shuffle. UPS is generally very good about keeping track of packages.
Click to expand...
Click to collapse
Looks like it's gone for good. They say they have too many trucks to search for. That's a good runaround because they could probably narrow down to just the one or two that service my area.
Sent from my SGH-I337 using Tapatalk
_MetalHead_ said:
Well that's a bummer. Have you called UPS again? Maybe it was still on the truck or just temporarily lost in the shuffle. UPS is generally very good about keeping track of packages.
Click to expand...
Click to collapse
yeah because it accidently fell out of the box, while the receipt stayed in there? remember that the *package* arrived, it's the contents thats missing... face it, some dip**** took it. complain with google, shipping should be insured, hopefully will get a new one.
naddie said:
Looks like it's gone for good. They say they have too many trucks to search for. That's a good runaround because they could probably narrow down to just the one or two that service my area.
Sent from my SGH-I337 using Tapatalk
Click to expand...
Click to collapse
Well that sucks. At least google will have no qualms about sending you a new one, you're just gonna have to wait a little longer. When you finally get it you'll be happy.
kendong2 said:
yeah because it accidently fell out of the box, while the receipt stayed in there? remember that the *package* arrived, it's the contents thats missing... face it, some dip**** took it. complain with google, shipping should be insured, hopefully will get a new one.
Click to expand...
Click to collapse
I wasn't responding to the OP. The poster I responded to just never got the package. UPS lost it.
Heya, I need some advice regarding issue I'm facing right now.
I bought Google Pixel back in december, but unfortunately vibrator stopped working on 3rd week. I bought device from the carphone warehouse (London,UK). I went to them and told them about this they said me that they can only help if device is in 14 days period, after that warranty goes straight to google and you need to contact them to get it replaced.
Now here the magic happens
I called google on 3rd January regarding this, they told me to send back faulty device which i did on 7th of January. They have dispatched my new device on 19th of January but sadly because of the uneducated (not trained) support team they shipped it to wrong address. They told me that I have to wait till they get the device back, so I contacted shipping company and explained the situation to them and they returned the device to warehouse where it came from and they also have sent me the copy of all transits. Now since then my device is still stuck in same process as they have some technical glitch in their system they cant send me back my old device or neither replacement device. I'm chasing them since 4 months now but no one is helping me out. Every-time I get the same answer that our specialist are working on the issue and thank you for being patient. In march I moved to my home country ( Pixel is officially launched in my country ), now there is no way I can sue them over legal way as I'm not in same country (I guess) and I lost the device as well. I have almost hundreds of email regarding try to resolve the issue but they just don't give sh*t about customer. I have paid full amount in cash and right now I have nothing but just emails full with apologize .
Its a shame for google to unable to fix a simple shipping issue since 4 months. I have been told that all the experts are working on my case but who cares. How can they became expert if they cant fix single issue in 4 months. I have talk about this issue on multiple site but no answer from anywhere. For google it just a matter of dispatching new device to me and resolve the issue later as I have submitted my old device but no Luck.
I have been ripped off by google over my pixel device.
Its a Google USA support team who is handling my issue right now.
Any suggestion will be appreciated. If you can tag the person who can help or can rise the issue on XDATV for just a few seconds will be very very helpful.
Have you been on the phone instead of email. Explain situation to get escalated to management.
Try the Pixel user community at productforums.google.com. What have they been saying other than thanks for being patient? You need to speak to someone directly, phone or live chat would be great but I'm not sure they have it. Good luck anyway, I hope it gets resolved.
Taking inspiration from other threads I decided to create one for the Italian orders and relative status.
I would describe the evolution of my order as bizzarre and the support by Google (via chat and phone) useless , if I want to be nice, but almost offensive by some point of view.
I ordered the phone on October 16th and the delivery date I got was between November 6th and 8th.
After a pair of days I see it change to between October 31st and November 2nd.
This monday (Oct. 29th) they charge the credit card and I suppose they are about to ship the order but the next day the status change to "Your delivery was delayed. We're working to get it to you soon and will email you when it's on its way."
This happened without a mail about it and no other warning. I just knew it because I was giving a check to the order page time by time during the day.
This is the first wrong thing.
At that point I tried to contact Google customer care via chat and I got some ridiculous response, like:
Me - "It (the order) has not yet shipped as status, my question is : when do you think it will be shipped"
Google CS - "Did you receive a mail with the tracking number?"
Me - "Obviously not otherwise I wouldn't say "It (the order) has not yet shipped as status, my question is : when do you think it will be shipped"
Me - "The initial estimate delivery date was between October 31st and November 2nd but it's not yet shipped and looks like there is some delay"
Google CS - "I checked and the estimate delivery date is between October 31st and November 2nd"
Me - "Yes I know and I was the first saying it"
Google CS- "Sadly we are not able to have update about the order shipping"
Me - "Well you are kind but if you cannot even provide this information why to contact you? I mean you just are reading what I can read from the website"
These are just some examples but the feeling was that try to contact Google Customer Service was totally useless and in some occasion looks like they didn't even read what I typed and just replied with some basic copy and paste standard sentences.
Then I contacted the Google Customer Service via phone and in the few words I can say that the feedback is almost the same. The guy said he keep on seeing estimate delivery within November 2nd and I just have to wait and I cannot do anything, even if nothing has been shipped yet and it's almost impossible to deliver within tomorrow. Nothing to do: they see November 2nd and there is nothing you can say or do even if is clearly impossible and they are late - as Google wrote in my order page.
If I do not receive anything within tomorrow I can contact them again.
This customer-not-support has been the second wrong thing.
Now no one knows anything. I cannot cancel my order (and I do not want to), they already took the money and no one is able to tell me why they didn't ship and when they are gonna do it. Seeing the attitude and the modus operandi of the customer service and Google itself no one can forbid me to think that this situation might evolve in a loop where money is taken, things do not ship and no one can provide any information. For days? Weeks? I know I'm pushing and is a provocation but...based on this would you bet it would be impossible?
I really love Google and I always supported it but I am really disappointed by the way they are managing this: from the delivery dates dance, passing to the money/shipping process, finishing with the customer service. About the last one I am not complaining about the people (well about a pair of them yes...) but mainly about the fact that is really a waste of time to interact with them because they just tell you what you can actually see on the order page.
Sadly even if Apple became more "mass market" looks like they still have another level by this point of view and you can't immagine how piss me off saying it. I hope to be surprised and I hope the experience and time will change my idea about this but by now there are no elements to do it.
I know we're not talking about matters of life and death but this is a cellphone forum so I find proper to comment here also because I've seen I'm not the only one.
Last but not least I would like to remind that we're not talking about spending some cents but a good amount of money and usually "I do not scratch it from the walls" as we say here...
Sorry to read about your experience. Hope the phone ships soon and/or arrives after the holiday or next week.
I live in Roma and now have an expected date of arrivel between 10 - 12 dic. One can only hope this has some semblence of reality.
Knight77 said:
Taking inspiration from other threads I decided to create one for the Italian orders and relative status.
I would describe the evolution of my order as bizzarre and the support by Google (via chat and phone) useless , if I want to be nice, but almost offensive by some point of view.
I ordered the phone on October 16th and the delivery date I got was between November 6th and 8th.
After a pair of days I see it change to between October 31st and November 2nd.
This monday (Oct. 29th) they charge the credit card and I suppose they are about to ship the order but the next day the status change to "Your delivery was delayed. We're working to get it to you soon and will email you when it's on its way."
This happened without a mail about it and no other warning. I just knew it because I was giving a check to the order page time by time during the day.
This is the first wrong thing.
At that point I tried to contact Google customer care via chat and I got some ridiculous response, like:
Me - "It (the order) has not yet shipped as status, my question is : when do you think it will be shipped"
Google CS - "Did you receive a mail with the tracking number?"
Me - "Obviously not otherwise I wouldn't say "It (the order) has not yet shipped as status, my question is : when do you think it will be shipped"
Me - "The initial estimate delivery date was between October 31st and November 2nd but it's not yet shipped and looks like there is some delay"
Google CS - "I checked and the estimate delivery date is between October 31st and November 2nd"
Me - "Yes I know and I was the first saying it"
Google CS- "Sadly we are not able to have update about the order shipping"
Me - "Well you are kind but if you cannot even provide this information why to contact you? I mean you just are reading what I can read from the website"
These are just some examples but the feeling was that try to contact Google Customer Service was totally useless and in some occasion looks like they didn't even read what I typed and just replied with some basic copy and paste standard sentences.
Then I contacted the Google Customer Service via phone and in the few words I can say that the feedback is almost the same. The guy said he keep on seeing estimate delivery within November 2nd and I just have to wait and I cannot do anything, even if nothing has been shipped yet and it's almost impossible to deliver within tomorrow. Nothing to do: they see November 2nd and there is nothing you can say or do even if is clearly impossible and they are late - as Google wrote in my order page.
If I do not receive anything within tomorrow I can contact them again.
This customer-not-support has been the second wrong thing.
Now no one knows anything. I cannot cancel my order (and I do not want to), they already took the money and no one is able to tell me why they didn't ship and when they are gonna do it. Seeing the attitude and the modus operandi of the customer service and Google itself no one can forbid me to think that this situation might evolve in a loop where money is taken, things do not ship and no one can provide any information. For days? Weeks? I know I'm pushing and is a provocation but...based on this would you bet it would be impossible?
I really love Google and I always supported it but I am really disappointed by the way they are managing this: from the delivery dates dance, passing to the money/shipping process, finishing with the customer service. About the last one I am not complaining about the people (well about a pair of them yes...) but mainly about the fact that is really a waste of time to interact with them because they just tell you what you can actually see on the order page.
Sadly even if Apple became more "mass market" looks like they still have another level by this point of view and you can't immagine how piss me off saying it. I hope to be surprised and I hope the experience and time will change my idea about this but by now there are no elements to do it.
I know we're not talking about matters of life and death but this is a cellphone forum so I find proper to comment here also because I've seen I'm not the only one.
Last but not least I would like to remind that we're not talking about spending some cents but a good amount of money and usually "I do not scratch it from the walls" as we say here...
Click to expand...
Click to collapse
Yesterday night I received the mail confirming that they finally shipped, obviously it won't be delivered today as confirmed by the customer service but at least something moved on. The case it's still in the limbo...
I am not complaining in this post, I just wanted to see how everyone else was doing in getting their phone.
I ordered my phone on PDA Plaza.
I pre-ordered well before the Release Date (Jan 18.)
On the Product Page, it says "Ships within 10-15 business days after purchase". It has now passed 15 days.
I contacted support and waiting a response.
It has been almost a Month since i pre-ordered, and not a single email from PDA Plaza to update me on anything, even if its delayed.
I am starting to think perhaps a Refund is in order, and maybe look somewhere else.
If you've received your device, where are you Located? where did you Order from?
thanks
That's just bad customer service! Hate that. Hate giving my money to companies like this. Keep us updated
Cancelled my order with them, and ordered from vopmart instead
karkid1 said:
Cancelled my order with them, and ordered from vopmart instead
Click to expand...
Click to collapse
thanks for your reply.
i will check out vopmart.
_sC said:
thanks for your reply.
i will check out vopmart.
Click to expand...
Click to collapse
seems like Chinese New Year right now no one will be shipping until next week earliest vopmart says orders will be processed On the 10th I think. I'm getting tired of trying to obtain this phone thinking I might just keep my mate x2 collectors edition since gms and push notifications fully work anyway
Hello,
I just want to ask how's everyone's order doing? I have placed an order on PDA plaza last January 28 and have yet to receive a tracking number for the order. I am in contact with customer service via email but they just keep promising that they expect to receive and ship the order after every week with different reasons; i.e. Chipset Shortages, Ukraine-Russian war (really?). At this point im beginning to tire in waiting and getting more anxious that i may have been scammed.
Anyone here who can share their experience with them?
Thanks.
Just placed my order today with PDAPlaza, product description said Ships within 20-25 business days after purchase, hoping to get it by this date, will keep everyone posted.
Could not speak more highly of Trinity: https://trinityelectronic.boutir.com/ Ordered, shipped and received in 7 days.
rocky272727 said:
Just placed my order today with PDAPlaza, product description said Ships within 20-25 business days after purchase, hoping to get it by this date, will keep everyone posted.
Click to expand...
Click to collapse
So, it is now almost 28 business days and no news. PDAPlaza mentioned that they should get it by tomorrow and will ship the same day, I don't think so. Placed order cancellation request.
I ordered mine (magic vs ) from alibaba and got it in 5 days.