Canadians: UPS Brokerage Charge - Nexus 5 Q&A, Help & Troubleshooting

Hey Canadians,
Just called UPS and they said said that there is a $60 brokerage charge because the device is shipping from america. Has anyone else received this charge?

I was not charged any brokerage fees for the delivery of my N5 or my N4 earlier this year. All I paid was the standard delivery fee at the time of purchase from the play store.
Sent from my Nexus 5 using xda app-developers app

chef_christoph said:
I was not charged any brokerage fees for the delivery of my N5 or my N4 earlier this year. All I paid was the standard delivery fee at the time of purchase from the play store.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Thanks! Hopefully Google will resolve these!

I was not charged anything either... that said, some times UPS sends you a bill a couple weeks after the fact.

jdwright45 said:
I was not charged anything either... that said, some times UPS sends you a bill a couple weeks after the fact.
Click to expand...
Click to collapse
Its usually fedex that sends a bill later, ups collects on the spot. However with google play purchases you should never pay any brokerage fees.

The UPS service Google uses is called "World Ease". The Canadian sites for Newegg and TigerDirect use this service. You will get no extra charges.

08cherd4 said:
Hey Canadians,
Just called UPS and they said said that there is a $60 brokerage charge because the device is shipping from america. Has anyone else received this charge?
Click to expand...
Click to collapse
if brokerage fee is like duty there shouldnt be any. telecom equipment of any sort comes into canada duty free if its coming from USA

Ashcunak said:
if brokerage fee is like duty there shouldnt be any. telecom equipment of any sort comes into canada duty free if its coming from USA
Click to expand...
Click to collapse
Richmond, BC, Canada 11/15/2013 17:01 Destination Scan
11/15/2013 11:37 Package data processed by brokerage Waiting for clearance / Brokerage released shipment Shipment is submitted to clearing agency for further clearance
Richmond, BC, Canada 11/14/2013 21:10 Package data processed by brokerage Waiting for clearance
11/14/2013 20:12 Package data processed by brokerage Waiting for clearance / Delivery rescheduled
11/14/2013 20:12 Warehouse Scan
11/14/2013 19:09 Import Scan
11/14/2013 5:24 Arrival Scan
Redmond, WA, United States 11/14/2013 2:44 Departure Scan
11/14/2013 0:35 Arrival Scan
Spokane, WA, United States 11/13/2013 18:36 Departure Scan
11/13/2013 12:10 Arrival Scan
Hodgkins, IL, United States 11/11/2013 9:03 Departure Scan
Hodgkins, IL, United States 11/09/2013 8:03 Arrival Scan
Louisville, KY, United States 11/08/2013 23:08 Departure Scan
11/08/2013 19:25 Origin Scan
United States 11/08/2013 4:29 Order Processed: Ready for UPS
Had this weird brokerage charge message. I called Google and they worked it out with UPS. It was an import fee originally, or I guess that is what the Google Rep told me, but it was sorted. Annoying part is that I will not get my device until Monday Evening instead of Friday night because it was held... damn

If you notice they ship it from the us but you bought it from Google in Ontario somewhere.
Sent from my Nexus 5 using xda app-developers app
---------- Post added at 08:14 PM ---------- Previous post was at 08:12 PM ----------
Well at least for me but you it looks like from BC
Sent from my Nexus 5 using xda app-developers app

Related

Delivery

Hi all just wondering where the oneplus one is shipped from as im in the uk and wanna know if I will be expecting some customs fees just so I know in advance
Sent from my GT-I9505 using XDA Premium 4 mobile app
Im also in the UK, i was wondering how long it would take to be delivered and if they are sending the chinese versions or the international versions ?
If its from Oneplus.net then its international. As far as UK, don't know. I live in U.S. and they shipped via USPS, and to Canada they ship via DHL
toonarmy85 said:
Hi all just wondering where the oneplus one is shipped from as im in the uk and wanna know if I will be expecting some customs fees just so I know in advance
Sent from my GT-I9505 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
They are shipping from a uk warehouse.
Thanks for the response
Sent from my GT-I9505 using XDA Premium 4 mobile app
Just to add on to this thread - how long does it take for them to actually ship the phone? I ordered mine on Thursday and it's still showing 'Processing'
I know it's been the weekend but just wanna get an idea...
Handling took 2-3 days on each of my three orders when on Express (family members). Shipping across the EU another 18 hours.
In all cases the phone showed "Processing" until when it was actually received(!), in one case even far longer. So I would not go too much on that.
EddyOS said:
Just to add on to this thread - how long does it take for them to actually ship the phone? I ordered mine on Thursday and it's still showing 'Processing'
I know it's been the weekend but just wanna get an idea...
Click to expand...
Click to collapse
1-2 business days. It should probably be done processing and ship by tonight. I ordered a two weeks ago on a Friday. It was done processing by Monday night and arrived on Wednesday.
Your name looks familiar! I think we shared a device in the past.
Sent from my One using Tapatalk
EddyOS said:
Just to add on to this thread - how long does it take for them to actually ship the phone? I ordered mine on Thursday and it's still showing 'Processing'
I know it's been the weekend but just wanna get an idea...
Click to expand...
Click to collapse
I also ordered Thursday and received notification Sunday evening that the shipping label had been created. I expect it will go out some time today. I am in the US.
Just got my email saying it's shipped so I'm guessing I'll get it in a few days (fingers crossed!)
I ordered mine on the 15th and I received it on the 19th. I am from new jersey.
Sent from my One
UK warehouse is located in London.
Sent from my One using XDA Premium 4 mobile app
dansou901 said:
UK warehouse is located in London.
Sent from my One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
In guessing near Heathrow Airport as that's where DHL say it is at the moment
Sent from my HTC One_M8 using XDA Premium 4 mobile app
vamshi88 said:
I ordered mine on the 15th and I received it on the 19th. I am from new jersey.
Sent from my One
Click to expand...
Click to collapse
Did you use standard shipping with USPS?
I ordered mine and waited about 1.5 days for processing to complete before it shipped out of a warehouse in California. Very quick; I was prepared to wait for shipping from China.
26.2man said:
Did you use standard shipping with USPS?
Click to expand...
Click to collapse
i only had one option for shipping during checkout, standard.
Do the ones sent to the UK have a UK plug or UK plug adapter? Thanks
Hey did you guys need to sign for your package in the US? From USPS?
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Thursday, July 24, 2014 Location Time Pieces
5 With delivery courier LAMBETH - UK 08:18
4 Arrived at Delivery Facility in LAMBETH - UK LAMBETH - UK 04:51
3 Departed Facility in LONDON-HEATHROW - UK LONDON-HEATHROW - UK 04:27
2 Processed at LONDON-HEATHROW - UK LONDON-HEATHROW - UK 03:53
Friday, July 18, 2014 Location Time Pieces
1 Shipment information received LONDON-HEATHROW - UK 12:39
paul211b said:
Thursday, July 24, 2014 Location Time Pieces
5 With delivery courier LAMBETH - UK 08:18
4 Arrived at Delivery Facility in LAMBETH - UK LAMBETH - UK 04:51
3 Departed Facility in LONDON-HEATHROW - UK LONDON-HEATHROW - UK 04:27
2 Processed at LONDON-HEATHROW - UK LONDON-HEATHROW - UK 03:53
Friday, July 18, 2014 Location Time Pieces
1 Shipment information received LONDON-HEATHROW - UK 12:39
Click to expand...
Click to collapse
Can't see how you ordered on a Friday and it's out for delivery when I ordered on the 17th and it's still waiting at Heathrow. I called DHL and they said they've got the label but are yet to be instructed to pick it up...
And I paid extra for 'Express Delivery'
---------- Post added at 08:55 AM ---------- Previous post was at 08:50 AM ----------
GTCC said:
Do the ones sent to the UK have a UK plug or UK plug adapter? Thanks
Click to expand...
Click to collapse
EU plug and adapter (as it states when ordering)

[Q] Has anyone in Canada, B.C. bought the one plus one?

If so, which version and how much was the final price you paid for your opo?
omvir said:
If so, which version and how much was the final price you paid for your opo?
Click to expand...
Click to collapse
I think all the invites are only for 64GB right now. I can't remember if I was allowed to choose when ordering not like anyone would get 16GB though I do love that white cover.
I just got mine in Vancouver. Ordered on July 31st, shipped Aug 1st, and arrived on Aug 5th. Missed delivery so I just picked it up yesteday. Shipping to Canada only allowed express shipping option by DHL and that added $27.99USD on top of the $350USD. Exchange rate at 1.118 on my credit card ended up charging me $422.97CAD. Duties and taxes was $54.03CAD which you have to pay on delivery or you can pay online after it comes out of customs and before it gets to you. I could have shipped it to Point Roberts or Blaine to avoid the taxes and customs fees and US shipping only has regular shipping option for $14.99USD. I didn't have time to go down on a weekend to pick it up so I didn't bother.
kokocabana said:
I think all the invites are only for 64GB right now. I can't remember if I was allowed to choose when ordering not like anyone would get 16GB though I do love that white cover.
I just got mine in Vancouver. Ordered on July 31st, shipped Aug 1st, and arrived on Aug 5th. Missed delivery so I just picked it up yesteday. Shipping to Canada only allowed express shipping option by DHL and that added $27.99USD on top of the $350USD. Exchange rate at 1.118 on my credit card ended up charging me $422.97CAD. Duties and taxes was $54.03CAD which you have to pay on delivery or you can pay online after it comes out of customs and before it gets to you. I could have shipped it to Point Roberts or Blaine to avoid the taxes and customs fees and US shipping only has regular shipping option for $14.99USD. I didn't have time to go down on a weekend to pick it up so I didn't bother.
Click to expand...
Click to collapse
Thanks man! I am about to buy an invite off of someone in Vancouver for $30. I've got a mailbox over in Blaine that I will probably just use. Not worth those extra charges to get it shipped to me
You're paying for an invite?
Transmitted via Bacon
Final price after duties and delivery and exchange rate was $490. Not such a great deal after all.
Why is it not a great deal? I spent $477 total on this phone and if I bought an unlocked HTC m8 it would have been $700+$84 tax or the S5 at 730+$88 tax. I saved over $300 already. If you sign up for a 2 year contract with the big 3 in Canada, they'll give you an S5 for $100, but lock you into a 80/month plan.
That's right guys. I also ended up paying $490 CAD here in Winnipeg. This phone is such a great deal for us Canadians. 13% Tax here really hurts local buyers.
Shipped to Blaine for a total of around 366usd. Declared at border and officer didn't care and just said bye
Sent from my A0001 using XDA Free mobile app
decane said:
Shipped to Blaine for a total of around 366usd. Declared at border and officer didn't care and just said bye
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
Nice, I was in a hurry to get it and wouldn't be able to go down for 2 weeks so I ate the extra cost.
decane said:
Shipped to Blaine for a total of around 366usd. Declared at border and officer didn't care and just said bye
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
Yeah, I just bought the OPO and now i'm kicking myself for not sending it to blaine..

USPS shipping label?

Hey!
I've received a mail from oneplus about that my order has been shipped with a tracking number, when I track it on USPS site it says my shipping label created and:
Tracking Number:941081xxxxxxxxxx904106
Carrier:United States Postal Service
Info:A shipping label has been prepared for your item at 8:23 am on October 10, 2014 in ROSEMEAD, CA 91770.
what's a shipping label and why does it say ROSEMEAD CANADA, does it mean it goes to canada?? do I need to change the shipping address?
I'm using shipito to deliver it to my country and it supposed to get to their warehouse in NEVADA so why it goes to CANADA?
I'm confised
Ninfosho said:
Hey!
I've received a mail from oneplus about that my order has been shipped with a tracking number, when I track it on USPS site it says my shipping label created and:
Tracking Number:941081xxxxxxxxxx904106
Carrier:United States Postal Service
Info:A shipping label has been prepared for your item at 8:23 am on October 10, 2014 in ROSEMEAD, CA 91770.
what's a shipping label and why does it say ROSEMEAD CANADA, does it mean it goes to canada?? do I need to change the shipping address?
I'm using shipito to deliver it to my country and it supposed to get to their warehouse in NEVADA so why it goes to CANADA?
I'm confised
Click to expand...
Click to collapse
That pretty much means it's ready to be sent out. They printed out a label that will be stuck on the package that, when scanned, tells USPS where to send it.
The Rosemead, CA part is where the package is currently located, not where it's going. That's where OnePlus sends out their packages from, at least for the United States. CA in this case means California, not Canada.
You don't need to change the delivery address or anything, everything is fine.

Best Buy pre-order waiting room

Rather than order direct from Verizon, I preordered the Verizon variant from Best Buy for the $50 off and geek squad protection. As there isn't a thread already started, and typically the shipping and receiving dates are sometimes different from the carriers, can we get a waiting room/order progress thread for Best Buy orders going? (Or is this now considered it)
Ordered this morning around 4:30, Orchid Gray, S8, expected 4/21
I was considering getting it either directly from AT&T or elsewhere, but went with Best Buy for the exact same reason you did -- to save up to $100 on the device, haha.
Ordered the S8 in Orchid Gray last night in-store, and expected on 4/21. The guy who helped me with the pre-order said that they'd call/e-mail me once the device arrived to the store. Anyone that pre-orders will get priority to those who simply walk in at launch, which is why they contact you, so you can pick it up ASAP.
physicsguymatt said:
Rather than order direct from Verizon, I preordered the Verizon variant from Best Buy for the $50 off and geek squad protection. As there isn't a thread already started, and typically the shipping and receiving dates are sometimes different from the carriers, can we get a waiting room/order progress thread for Best Buy orders going? (Or is this now considered it)
Ordered this morning around 4:30, Orchid Gray, S8, expected 4/21
Click to expand...
Click to collapse
Oddly Best Buy has the S8 retail price at 819.99 and Verizon list it at 720.00. But the monthly payments purchasing at Best Buy is 27.91, which is 2.09 less than Verizon's 30.00 monthly charge. Why does Best Buy list the phone a hundred dollars more retail than Verizon? I think maybe it has something to do with Geek Squad coverage. The service charge for phones over 800.00 is 199.99 and it's 149.99 for phones under 800.00.
Sent from my SM-T800 using XDA-Developers Legacy app
Ordered mine for verizon from bestbuy. After I confirmed my verizon info it took the price of the S8 down from 27.91 a month to 23.91 a month stating some change from verizon. Probably a glitch but hopefully it holds true.
Any idea when best Buy is shipping? Seems like everywhere else will get it early incl Verizon direct now. Bummer...
When I ordered at my local bestbuy store the rep told me that last year they had galaxy s7s in stock for a week or 2 before release and word didnt come down to release them until the day of (which was a week early and a surprise to staff etc...according to him) so I'm sure we won't hear a word until at least Monday. Unless someone decides to call and harass customer service lol
Sent from my SM-G935V using Tapatalk
Would have done mine online but it said the black was sold out within 250 miles of my store. Ended up going inside and doing it they said online was not correct
Sent from my LG-LS997 using XDA-Developers Legacy app
As usual I called Best buy and the manager said they have all the of the preorders and stock in the back rooms but can't release them til Friday the 21st!!! Gid why can't they release them on Wednesday like others are receiving them. Mine is 5 miles away in a back room!!! So aggravating
iteam said:
As usual I called Best buy and the manager said they have all the of the preorders and stock in the back rooms but can't release them til Friday the 21st!!! Gid why can't they release them on Wednesday like others are receiving them. Mine is 5 miles away in a back room!!! So aggravating
Click to expand...
Click to collapse
Again that's dumb. If you purchased the product and it's in stock they should let you have it.
Blues fan said:
Again that's dumb. If you purchased the product and it's in stock they should let you have it.
Click to expand...
Click to collapse
You're telling me!
Happens every release for any product at best buy! I even flert and offered 2 other people $50 cash to get my order and they say they will get in trouble! So lame
---------- Post added at 05:12 PM ---------- Previous post was at 05:05 PM ----------
It's an in store pick up at that location too! Grrrr
Thread closed.
There are already multiple waiting rooms out there.
Please post in the appropriate thread.
Thanks!

UK Owners: You can get a free honor smartwatch worth £180!

I didn't actually find out about this until I was doing some casual googling, as carphone warehouse gave me no extra info with my contract, but if you purchase a V20 before February 6th, you can get a free Honor Magic smart watch. Info is all here https://huawei-redemptions.co.uk/honorview20promo/ (yes, it's a legit website, I phoned up carphone warehouse today to confirm. )
You need to have purchased from any of these shops according to their Terms of Service page:
O2
Carphone Warehouse
Carphone Warehouse Business
Currys PC World
Very
Argos
Amazon.co.uk (excludes purchases from sellers on Amazon’s market-place platform)
John Lewis
Tesco Mobile
Littlewoods
GoMobile
AO
JD Williams
Laptopsdirect
Technolec
Mobile Phones Direct
A1 COM
KTM Online
Buymobiles.net
Smart Phone Company
Has anybody managed to claim this yet?
The terms and conditions state you have to wait 14 days, I'm curious if anybody successfully did this before the 14 day period though, its annoys me, as there was no mention of having to wait when I purchased the View 20.
14 days is the cooling off period. Its to stop you claiming the watch then sending your phone back.
terrym2002uk said:
14 days is the cooling off period. Its to stop you claiming the watch then sending your phone back.
Click to expand...
Click to collapse
I understand the principle behind it, but what I really want to know if anybody has successfully claimed it sooner.
But on your point, whilst the idea is common sense, they've missed the fact that a lot of UK online retailers offer a 30 day money back guarantee.
Amazon.co.uk are denying all knowledge of this promotion. I'm fuming!
There are 20 retailers on the approved list, Amazon included. What has probably happened is now that the promotion has ended, the customer service agent can't see the original offer that you spoke to. I will be applying for my free watch in a few days time and dont expect an issue.
Here's the link to the list. https://huawei-redemptions.co.uk/honorview20promo/tandcs.php
EViL3666 said:
I understand the principle behind it, but what I really want to know if anybody has successfully claimed it sooner.
But on your point, whilst the idea is common sense, they've missed the fact that a lot of UK online retailers offer a 30 day money back guarantee.
Click to expand...
Click to collapse
14 days is because official honor site has only 14 days return policy.
I put in my request for mine as its now been 2 weeks since I got the phone. I'll update people if the watch arrives.
Same here.
Just received email telling me my watch should be here on Friday
Sent from my PCT-L29 using Tapatalk
saldawop said:
Just received email telling me my watch should be here on Friday
Sent from my PCT-L29 using Tapatalk
Click to expand...
Click to collapse
How long ago did you complete redemption form?
Day after it went live. 8th Feb
Sent from my PCT-L29 using Tapatalk
saldawop said:
Day after it went live. 8th Feb
Click to expand...
Click to collapse
Did you get an email saying your claim was successful? If so how long after applying did you get the email?
Just the email I got today informing me it would be delivered on Friday. Only previous email was the one I got when I made the claim.
Sent from my PCT-L29 using Tapatalk
Got my email through. Estimated delivery of Tuesday
Just got my email. Applied last Sunday.
Anyone got their watch through yet? I was told mine would be coming today, but haven't received any delivery message
I got mine yesterday, it was supposed to arrive on Friday but it was delayed.
Nice little watch, although since not WearOS, I don't know if I will keep it.
For starters, just a few watchfaces, a couple of which are only relevant to China.
Did a very good job tracking my sleep last night.
Sucks that they ended this promo in Estonia a few days before I bought it. Really unfair.
tp.kahara said:
Sucks that they ended this promo in Estonia a few days before I bought it. Really unfair.
Click to expand...
Click to collapse
Same. I got my view 20 two days after the promotion ended.

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