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Got my Infinity 2 days ago and just noticed a dark blemish in the side of the tablet. It can't be from my palms because I've only used it briefly. Looks like the grey finish is wearing off or the spot was missed when it was sprayed with paint. Other than that, build is excellent. No loose screen, no cracking sound, no dead pixels and minimal light bleed. I don't know if this will progressively get worse with time. Would you guys exchange it or just live with it?
Sent from my GT-I9100 using xda premium
Don't put up with that...
Get rid of it.
Is Asus getting lazy or what?
Yea, that's my take as well. Every tablet i got from them had qc issues.
Sent from my GT-I9100 using xda premium
Just got mine from Amazon today, it has 1 dead pixel, or maybe a tiny speck of dust. It it worth returning for just 1 dead one? Are dead pixels something that can multiply and get worse down the road?
Depending on the cause of the dead pixel, they tend not to spread. Even one would annoy me though. Most TV companies won't take it back over 1 pixel. I have an LCD TV that they wouldn't return because "it's not enough" lol. Is yours in an annoying spot?
It's not in too bad of a spot, towards the upper right corner. I did read through the SquareTrade warranty (haven't bought that yet) and theirs specifies at least 3 dead pixels for return, so maybe that's kind of a standard...
I did just find this video - http://www.youtube.com/watch?v=UnDXpCXPjZ0 so I'll try that "fix" tomorrow
OP apply some CLR to that blemish and you should be good to go.
Honestly, if this is the only problem with your tablet, I wouldn't return it. Seriously, lots of people have reported issues with screen sensitivity, clicking noises on the corner or over the speaker when they press on the glass, issues with the docking station and so on. If all you have is a blemish, live with it. It's on the side of the tablet anyway, it's not going to be seen while you're using it and it most certainly is not causing performance issues. Plus, what if you exchange it and get a unit with one or more of the above problems but no blemish? Is it worth the risk?
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Thats OK said:
Don't put up with that...
Get rid of it.
Is Asus getting lazy or what?
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I can never tell if you're being sarcastic.
free exchange under warranty with asus but they are gonna take 10 days round trip.
Sent from my SGH-T999 using xda app-developers app
use this!!
Alitheia said:
Depending on the cause of the dead pixel, they tend not to spread. Even one would annoy me though. Most TV companies won't take it back over 1 pixel. I have an LCD TV that they wouldn't return because "it's not enough" lol. Is yours in an annoying spot?
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IMO, at $500 even 1 dead pixel is too many. And, as far as TVs, one pixel won't be seen from a typical viewing distance. A tab, OTOH, is only a couple feet from your eyes...
mywingtophone said:
use this!!
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Funny...
I really need one of those
The wheel flew off mine last week and hit me in the head.
Sorry for deflecting...won't do it again.
Thanks for the replies guys. Went and got myself some CLR and a buffer today. I'll keep you posted on the progress!
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
I really have no idea how the hell it got inside...left it in my bedroom came back and saw it crawling. i assumed it was on the outside of my screen, but it was really inside :\ how the hell did it get in there? Its so disturbing...
I hope for your sake he manages to crawl out again and doesn't die there.
Speaker grille maybe?
he's already dead...sigh
yo blud7...im a Trini too! noticed your bmobile avatar
Avantiel said:
I really have no idea how the hell it got inside...left it in my bedroom came back and saw it crawling. i assumed it was on the outside of my screen, but it was really inside :\ how the hell did it get in there? Its so disturbing...
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That's messed up... you should try low pressure blower.... btw this is mbetty.. have been that happen before and that solution worked a few times... different devices tho
Wow that's very disturbing. Hope you find a solution and now I have to stop leaving my note on the floor and onto a table or something.
Sent from my GT-N8013 using Tapatalk 2
There must be a hole between lcd screen which let an ant to go under it. Im sure that hole will cause some dirt to go inside as well which later can create something like a dust cloud inside. Those are common issue with htc device. Htc sensation exactly..but i never heard its happen to sammy product before..keep crossing finger..this is something to worry about
Sent from my GT-N8000 using xda app-developers app
Lol sorry it's kind of funny, but I do empathise for you. Had read a thread in the past with the exact same issue on a tablet. I wonder if warranty will cover ants
Sent from my GT-I9300 using Xparent Cyan Tapatalk 2
Buggy tablet
mano42 said:
Buggy tablet
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It's a feature, not a bug.
Sent from my GT-I9300 using Xparent Cyan Tapatalk 2
Warranty covered
Have you been to the store to see if it is under warranty? And what they told you?
Supposedly the screen should be sealed. I think! Or not!
Just contact Samsung and ask them what you should do. Obviously this should not be possible.
Sent from my GT-N8013 using Tapatalk 2
I'll attempt blowing some can air into the speaker grill. If that fails ill contact Samsung cuz I bought this from amazon.
if it's still eligible to return, send it back to amazon and just say that it wasn't working properly and you'll get a replacement in a day or so.
ask me how i know....lol.
mgunthi said:
Have you been to the store to see if it is under warranty? And what they told you?
Supposedly the screen should be sealed. I think! Or not!
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Could have got in the micro sd slot and crawled around. I worked in the field years ago for a cable company, a lady called in and said her cable box LED display was cutting off numbers so 8's looked like 3's and so on. I went to here house and noticed about 20 roaches inside her box!
rand33099 said:
Could have got in the micro sd slot and crawled around. I worked in the field years ago for a cable company, a lady called in and said her cable box LED display was cutting off numbers so 8's looked like 3's and so on. I went to here house and noticed about 20 roaches inside her box!
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Wow that's bad. I would not want to touch anything in that house. Would have to disinfect like the biochemist do.
Hold a vacuum cleaner hose up to wherever you think he got in and maybe it will suck him out?
the memory card slot has always been covered...and i honestly cant see him crawling in through the speaker grill. its way too tiny
Maybe the charging port? Either way tablets are not air tight, and the ant got in.
Pretty sure Amazon can work with you as well, I have always had good customer service experiences with them.
Makes me feel better I paid for the best buy replacement plan
First one. White 32gb. And I have one dead pixel.everything else is great. Its not too noticeable and I'm sure there are people out there with worse that do not know.
My question is would you send it back over one if everything else is good and you're happy? To possibly get a worse device?
And if I kept it. My one year warranty can't I send it back and rma on the 11th month if I really wanted?
Sent from my Nexus 5 using xda app-developers app
imablackhat said:
First one. White 32gb. And I have one dead pixel.everything else is great. Its not too noticeable and I'm sure there are people out there with worse that do not know.
My question is would you send it back over one if everything else is good and you're happy? To possibly get a worse device?
And if I kept it. My one year warranty can't I send it back and rma on the 11th month if I really wanted?
Sent from my Nexus 5 using xda app-developers app
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Hell yea I would send a new device back over a dead pixel, you shouldn't have dead pixel.
Contact google about RMA asap, don't compromise about the level of quality of your device.
With the amount of pixels in these phones its very likely you will get at least one dead pixel. If it really bothers you that much then go ahead and RMA it. Most likely though you will get another device with 1 or more dead or stuck pixels.
Sent from my HTC One using Tapatalk
xXxG0dzRAgexXx said:
With the amount of pixels in these phones its very likely you will get at least one dead pixel. If it really bothers you that much then go ahead and RMA it. Most likely though you will get another device with 1 or more dead or stuck pixels.
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..so you send it back over and over until you get a perfect one. You aren't paying for a defective phone.
well you paid for a 100% perfect device
surely go for RMA
skttrbrain said:
..so you send it back over and over until you get a perfect one. You aren't paying for a defective phone.
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This is something you could do of course. I would keep it if it werent near the middle of the screen myself but I would also factor in things such as CPU binning, as well as any other defects like the vibration motor. Don't know how common that is since I haven't visited that thread for a while but if I had a near perfect device with a high CPU binning and the pixel wasn't very noticeable I would accept it. If i had a cruddy CPU binning in i would certainly send it in hoping for a perfect screen and high binning. Its a surprise Google RMAs devices with 1 dead pixel. Most displays have a certain threshold that must be reached and its usually higher than 3.
Sent from my HTC One using Tapatalk
Same here. I had one dead pixel...so of course did a RMA. I was like you and contemplated dealing with it, but then I realized I didn't get a discount for the dead pixel So the phone should be perfect.
My RMA replacement shipped today.
All depends on what you're willing to live with. There are 2,073,559 other pixels that are working, so, me, I would live with it. Beats going without the Nexus 5 for an unknown period of time.
mobrien118 said:
All depends on what you're willing to live with. There are 2,073,559 other pixels that are working, so, me, I would live with it. Beats going without the Nexus 5 for an unknown period of time.
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You would keep your nexus til your new one arrives, so your never without a phone. Plus my RMA took about 5 days to get me a new phone, including a weekend.
Sent from my Nexus 5 using Tapatalk
mobrien118 said:
All depends on what you're willing to live with. There are 2,073,559 other pixels that are working, so, me, I would live with it. Beats going without the Nexus 5 for an unknown period of time.
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Why? If you can get a free replacement with minimal effort on your part, why not?
I have 3 that I can see that are brighter. Look like stuck BUT even though I know where they are, I just can't see them at normal brightness levels. The density is tight enough that dust looks bigger. I am not bothering with RMAs. I guess I am not that picky.
got one dead pixel
got one dead pixel on the nav bar to the left of recent button.
going to replace it today itself.
got it yesterday.!
peace from india
skttrbrain said:
..so you send it back over and over until you get a perfect one. You aren't paying for a defective phone.
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You must be a lot of fun at parties.
xXxG0dzRAgexXx said:
With the amount of pixels in these phones its very likely you will get at least one dead pixel. If it really bothers you that much then go ahead and RMA it. Most likely though you will get another device with 1 or more dead or stuck pixels.
Sent from my HTC One using Tapatalk
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I have bought several devices with LCD's over the last couple years and no dead pixels. We are no longer in 2005.
Send it back OP.
I bought today 16 GB black.. I have one dead pixel but its not noticeable in 0% brightness.. Its hard to notice on 100% brightness.
Should I replace mine?
Sent from my Nexus 5 using xda app-developers app
trendiggity said:
You must be a lot of fun at parties.
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I guess I just don't like spending good money on things that are broken and can be freely replaced, but each to their own.
Mandeep148 said:
I bought today 16 GB black.. I have one dead pixel but its not noticeable in 0% brightness.. Its hard to notice on 100% brightness.
Should I replace mine?
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Does it bother you? If so, then yes. I think you should either way, because even if it doesn't bother you yet, it will play on your mind. You didn't pay for a broken one, even if the defect seems slight!
rogem_kk said:
I have 3 that I can see that are brighter. Look like stuck BUT even though I know where they are, I just can't see them at normal brightness levels. The density is tight enough that dust looks bigger. I am not bothering with RMAs. I guess I am not that picky.
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I don't quite get how spending $400+ and expecting something to be exactly what you paid for is classified as "picky". Maybe you were raised with a silver spoon or something, but this isn't a $10 eBay purchase.
I wasn't "bothered" at all with a simple phone call to Google for my free replacement.
To each his own though.
Sent from my Nexus 5 using Tapatalk
First one had dead pixel right in the middle of the screen. Second phone kept getting the battery overheating message and would not let me use any apps besides the phone app. Exchanged for my third this morning...so far so good. Even worse news however, is that while I was getting my last phone there was another guy in there getting an exchange on his Note 5 for the screen going bad. He said it started out in the upper left hand corner and eventually just spread throughout the entire screen. He said he had the phone for about a week and a half. Needless to say, I'm slightly worried that Samsung may have rushed this out just a bit too quickly. Time will tell I suppose. Happy otherwise
Sent from my SM-N920P using Tapatalk
I'm on my second. The first one had an issue with the glass not being fused with the display properly. There were small gaps between the glass and the display. Not really a huge issue but in certain colors you can notice it.
But most, if not all, devices have their issues and bad batches, defects etc..
I just posted about me being on second note not even in a week. Screen went dead, flickers green.
Sent from my SM-N920P using Tapatalk
I personally think Samsung rushed this device and we're paying for it. Disappointed. .. but still like it over my S4
Yea, not knocking the phone...seriously a bad ass phone for sure...best out there right now as far as I'm concerned. Just stating my experience so far. Third phone holding up so far
Sent from my SM-N920P using Tapatalk
Haven't had one issue since the release of the phone. I'm shocked you guys are having those issues.
Sent from my SM-N920P using Tapatalk
Savant said:
Haven't had one issue since the release of the phone. I'm shocked you guys are having those issues.
Sent from my SM-N920P using Tapatalk
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Notbing to be shocked about. Everything has a error rate. Some note 5's have defects, most do not.
I am a technician at Sprint retail location. I have seen all these issues, but very few and far between. It's not anything that I'm worried about, as I purchased a note 5 as well. Sometimes you get some bad luck.
My wife's new Note5 has had a few spells where it wouldn't ring for incoming calls or text, any thoughts on this?
schlepprock said:
My wife's new Note5 has had a few spells where it wouldn't ring for incoming calls or text, any thoughts on this?
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If you haven't already, try ##72786# in the dialer.
Also make sure her network connections are set to LTE/CDMA and not Automatic. I've had a lot of service issues come in due to being set to automatic.
bosswick said:
If you haven't already, try ##72786# in the dialer.
Also make sure her network connections are set to LTE/CDMA and not Automatic. I've had a lot of service issues come in due to being set to automatic.
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Thanks, I did set it to lte/CDMA but haven't done the ##72786# thing yet. It's done it twice, she's had it for a week now. You can call her and it goes straight to vm and not even ring.
If the problem persists, take it into a corporate store and have them 14 day exchange it for a new device. I would give it a few days after re-provisioning (the 72786 code) to see if it happens again. But be sure to do it within those 14 days (day 1 does not count, so it is 14 days after the day of the sale) so you are guaranteed to get a new device, although I am sure there aren't any reconditioned devices for the note 5.... yet.
edit: a word.
Thanks, yeah this Note5 was a replacement for a broken Note4 through asurion. Other than this little hiccup it's a very nice phone.
schlepprock said:
Thanks, yeah this Note5 was a replacement for a broken Note4 through asurion. Other than this little hiccup it's a very nice phone.
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Click to collapse
Talk about lucky
Sent from my SM-N920P using Tapatalk
Yeah she likes it, I do too to be honest.
In that case, you have device protection, where if it is not working they will replace it in store. Just try to do it within 30 days where it doesn't hurt the tech's numbers.
But yes, you did get lucky, but not very surprisingly seeing as Note 4, even reconditioned, inventory is non-existent. Quickest I've ever seen a note series phone go off planogram and end of life.
Samsung can't fix these phones.
Sent mine in for the bottom of the screen not working, they say it's BER, and they can't fix it NO MATTER WHAT I WANT TO SPEND. I asked the guy over and over "If a board in my Samsung TV goes bad, you will replace it, but not in your flagship phone?" his answer was no they won't fix it.
They say it has water damage, which is hilarious. I MAY have pulled it out of my pocket, in it's case, in a drizzle once and in 3 weeks it's ruined?
If you don't have an otter case or something that completely encompasses this phone to keep the water out, I suggest you get one.
I've dropped a phone in a tub of water that is still working fine, a few drops on this phone and it's done.
I have to agree, I bet this phone gets a really bad reputation pretty quickly for being a super poor design.
hayabusa1300cc said:
Talk about lucky
Sent from my SM-N920P using Tapatalk
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All Note 4's are being replaced with Note 5's. If you start a claim online right after confirming you had a Note 4 it says it will be replaced with the Note 5 due to them not having Note 4's anymore.
Well my mother in law went to a sprint store having issues with her Note4, they had to order her a new phone and they sent her another Note4.
schlepprock said:
Well my mother in law went to a sprint store having issues with her Note4, they had to order her a new phone and they sent her another Note4.
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Sprint stores use a different company for replacement devices vs. Asurion. I do know that we are still replacing Note 4's with Note 4's in store, though it is on back order. Asurion is probably giving out Note 5's due to their vendor not being able to get an ample amount of Note 4's to offer next day replacements.
So I noticed today that the lower half of my display has a red tint, and now I can't stop noticing it. It's apparent in both night light and regular display modes. Do you think this is something they will send a replacement for?
It's very noticeable in apps using dark theme like XDA, reddit is fun, and imgur.
gakio12 said:
So I noticed today that the lower half of my display has a red tint, and now I can't stop noticing it. It's apparent in both night light and regular display modes. Do you think this is something they will send a replacement for?
It's very noticeable in apps using dark theme like XDA, reddit is fun, and imgur.
Click to expand...
Click to collapse
You paid premium price for a factory defect... Yes they will replace and you should call... Now
Sent from my Pixel using Tapatalk
use that premium 24/7 support and report back how it was handled. we're all curious how it goes...
On first attempt, I used the chat function. They kept asking for a screenshot showing the red tint, but a screenshot doesn't work like that. Then after 45 min, I was told that this is taking too long and that I would get an email. I asked about a warranty replacement, and was told that is an option if this doesn't resolve.
I just want a warranty replacement...
I'll just call the Google Store during their business hours, obviously the 24/7 support and the Google Store are two different things.
Keep us posted.
I'll be calling the Google store first thing tomorrow, but in the mean time here is a picture of the issue. It's much more apparent in real life, but you can see the right side of the screen is darker than the left.
Just a quick update, they are sending me a replacement device. Hopefully the replacement doesn't have issues!
Good call. Yea that looks pretty bad, I would have returned it in a heartbeat.
Let us know how the replacement is. I have a XL and the top half has a pinkish hue. I'm debating if I should exchange it or not. I have noticed it on every device I've ever had with Amoled to a certain extent or another. It's for sure not as bad as other devices I've had. I'm debating getting it replaced. I'm just worried if I do the next one will have it worse, or a different issue that's worse. But for the amount of $ we paid for the phone it should be perfect IMO. I'll tolerate it on a $400 device.. not a close to $1000 device ($946 to be exact with tax)
Dunno. Ide exchange. I have had perfect amoleds on my note 5 and 7. Its possible to get a near perfect one.
Sent from my KIW-L24 using Tapatalk
I have the exact same thin on my Pixel 5 inch. Could it be the adhesive for the screen/digitizer needing time to cure? I read that in several places with some older phones and iphones. I might give mine some time and then send it back if it doesn't settle... Is anyone else having this issue? Or can anyone else confirm if their screens are perfectly uniform using a white screen?
Just went to a Verizon store and noticed the display models don't have this issue, I'm planning to get mine replaced...
Is there more than one factory making pixels? Or are they all made in the same place?
I know with the samsung line i had alot of issues with screens made in Vietnam, but all the phones made in China i had were perfect.
Sent from my KIW-L24 using Tapatalk
dermotti said:
Is there more than one factory making pixels? Or are they all made in the same place?
I know with the samsung line i had alot of issues with screens made in Vietnam, but all the phones made in China i had were perfect.
Sent from my KIW-L24 using Tapatalk
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Click to collapse
My XL was made in Taiwan.
Also Erica Griffen noticed it on her's
https://www.youtube.com/watch?v=Rny-3j7SIDs&feature=youtu.be&t=8m58s
I received the replacement and it does not have the same problem, it has a uniform tint throughout the display. Now to see if they accept the warranty exchange or tell me that it falls within "acceptable ranges" and charge me for the replacement... I doubt they will reject it, but hey, it wouldn't be a possibility if they didn't put that in the warranty exchange terms
gakio12 said:
I received the replacement and it does not have the same problem, it has a uniform tint throughout the display. Now to see if they accept the warranty exchange or tell me that it falls within "acceptable ranges" and charge me for the replacement... I doubt they will reject it, but hey, it wouldn't be a possibility if they didn't put that in the warranty exchange terms
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I wouldn't worry about getting charged... there were a LOT of 6Ps that got exchanged for the same defect and I never heard of anyone getting charged. I went through 4 Nexus 6Ps before giving up on the lotto and getting a 5X. The issue seems way less prevalent this time around, but OF COURSE my Pixel has an uneven screen. Its not as bad as any of the 6Ps I had, but I've had my Pixel since Monday and I just can't live with it. I ordered my replacement yesterday. So far, everyone that has gotten a replacement between here and the XL forum they have been defect free! Fingers crossed.
gakio12 said:
I received the replacement and it does not have the same problem, it has a uniform tint throughout the display. Now to see if they accept the warranty exchange or tell me that it falls within "acceptable ranges" and charge me for the replacement... I doubt they will reject it, but hey, it wouldn't be a possibility if they didn't put that in the warranty exchange terms
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They won't reject it. Once they send you the link to order your new one they have already accepted it [emoji4]
Sent from my Pixel XL using Tapatalk
pchoi94 said:
Just went to a Verizon store and noticed the display models don't have this issue, I'm planning to get mine replaced...
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Did you get yours replaced? How was the replacement? They replaced my XL but it was worse than my original. Sent the replacement back and now I'm waiting for my 2nd replacement.
graffixnyc said:
Did you get yours replaced? How was the replacement? They replaced my XL but it was worse than my original. Sent the replacement back and now I'm waiting for my 2nd replacement.
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I got a replacement and it is perfect. Good luck!
I also sucessfully got my Pixel replaced due to the right 1/3 of the screen being darker and pink tinted. One question though: for those who got replacements, did you send back the accessories (cables, charger) or keep them?
I'd love to have an extra charger...