Problems with Sprint Airave and Nexus 5 - Nexus 5 Q&A, Help & Troubleshooting

Ever since I got my N5, my Airave won't recognize it! The three beeps (on the phone) that indicate the Airave detects the phone aren't present. Dialing *99 to get the Airave to detect the phone results in a "code not valid" message. I'm getting calls going directly to voicemail when I'm at my house. It's horrible! Sprint reps naturally are no help. They say there's no incidents reported, and they try refreshes and all kinds of nonsense.
I've tried hard resetting the Airave to no avail. I've tried rebooting the N5, power cycling, you name it. Nothing works.
Anyone else having this issue? What are you doing to resolve it?
Sent from my Nexus 5 using Tapatalk

I had the same issue but after I changed the network mode in mobile networks to 3G it started to work. Try it out, hope that helps
Sent from my Nexus 5 using xda app-developers app

edd247 said:
I had the same issue but after I changed the network mode in mobile networks to 3G it started to work. Try it out, hope that helps
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
No. Changing to 3g didn't help. If anything, connection was worse. Or at least it seemed so.
Thanks, though.
Sent from my Nexus 5 using Tapatalk

Yep having the same issue. It's a definite problem that's posted on the Sprint forums as well.
The mobile network 3G change might work but is not a fix. I have 0% 3G signal at my house and just about a single bar LTE. If I change to 3G only while at home and drop off the Airave, call lost. At least on LTE, I have a fighting chance of keeping the call.
As of yet, I have heard no reply from Sprint.

Just got off the phone with Sprint. Third time. They pushed a PRL update to the Nexus 5. The phone still isn't beeping, which indicates a connection to the Airave. But I'm getting a *slightly* better connection. They told me that even if they sent a new Airave, it wouldn't help much, as all the phones in my house (my son also has a Galaxy S4) are on LTE, and the Airave works with 3G. I asked if there was any point, then, to having the Airwave. He insisted there was.
I don't know, you guys. These Sprint reps make little sense.
Sent from my Nexus 5 using Tapatalk

What do you know. I ran the PRL update and verified that mobile network stayed as LTE. Rebooted. Dialed *99 and connected to Airave!
Maybe give it a day and try to update the PRL again. It obviously worked for me.

If you're in a location with an Airave you've got to also have an internet connection. Use wifi for data in that case. The Airave is there to improve phone calls and SMS, which are not using the data connection. The Airave data connection will allow some functions that insist on carrier-based data, but shouldn't have anything to do with a regular phone call. MMS functionality may be questionable.

Not to bump an older thread but I figured I'd post my experience with the airave in case any other people were looking for advice.
The tri-band phones and LTE are sort of the problem. Mostly because they want to use that sweet eHRPD to hand-off between LTE and EV-DO. The airave (including the 2.5+) obviously can't hand-off between LTE and 3G and that is sort of the crux of the issue. Newer tri-band phones will sometimes ignore the airave completely despite poor or intermittent LTE signal. So, while my wife's Nexus 5 was pleased as punch with the airave mine was too busy humping a tower to the west of my home to care.
The common fix to this problem is to either turn on Wifi or set your preference to 3G and see if your phone will pick up the airave (assuming, of course, you've updated your Profile and then your PRL). Neither of those worked for me so I called up the airave support at Sprint and they pushed a corporate PRL to my phone and my Nexus 5 now hangs out on the airave when I'm at home. I haven't moved around town enough to tell whether or not this particular PRL will pull local towers when I'm away from the airave. As an imperfect solution I backed up my EFS (http://forum.xda-developers.com/showthread.php?t=2514095) in case I need to change/update PRLs when I'm out and about.

Related

TMo: web and talk simultaneously?

Can you browse and talk simultaneously with the myTouch 4G?
In strong 3G and 4G environments, I'm unable to browse the web and talk simultaneously on my MT4G.
This was never a problem on my G1 in 3G settings, oddly enough.
Should I be able to browse and talk at the same time on the MT4G when I have a good 3G or 4G connection?
Has anyone noticed this problem? Any fixes available?
I'm running Ice Glacier 1.1.6.
UPDATE: This dual use is working at the moment. Perhaps I've been in Edge networks or weak 3G for previous attempts.
thepza said:
Can you browse and talk simultaneously with the myTouch 4G?
In strong 3G and 4G environments, I'm unable to browse the web and talk simultaneously on my MT4G.
This was never a problem on my G1 in 3G settings, oddly enough.
Should I be able to browse and talk at the same time on the MT4G when I have a good 3G or 4G connection?
Has anyone noticed this problem? Any fixes available?
I'm running Ice Glacier 1.1.6.
Click to expand...
Click to collapse
ANY GSM phone connect to 3G+ connections should be able to talk on the phone and surf the web at the same time.
I have noticed the same issue... hmm was thinking it was a issue with my settings. May have to look into it.
Sent from my HTC Glacier using XDA App
I've personally had mixed results with this... sometimes (in E, 3G and H) i can talk and browse at the same time, sometimes no dice, but anytime I am using the stock Wi-Fi Hotspot all my calls come through and it never breaks my tether.
anyone have any update on this? I can't find anything to fix it.
I recently bumped an old thread from early dec abbot the same issue. It seems many ppl are having the same problem. I too am having mixed results. I will have 3g fine when not in a call, but once I'm in a call, data along with mms function gets killed. However, a few times I moved closer to a window and I would get the 3g icon back. So I can only chalk it up to reception. it seems being on a call somehow effects 3g reception. I don't have a technical explanation for that though.
Sent from my HTC Glacier using XDA App
I had this issue back in late 2009, using a G1 then. TMO was only giving the Orlando area about 800 kbps down, but voice + data should still work. My actual 3g icon would vanish as soon as I got on a call.
TMO opened a ticket to have a field tech check towers, but I never heard anything back.
A coupla weeks later, Orlando had an outage. I went into a TMO store to see what was up and to gripe about the outage. We were given two, free CliqXTs. Shhhh, I said they were GIVEN to us. (and I will stick with HTC devices from here on out.)
Well, same issue. We then put in the NEW SIM, as opposed to using the one I got with my G1 in 2008, voila! My fiancee had the same issue. Swapped her old SIM, voila!
So for me, it was an issue with how the old SIM worked on the network (or didn't work).
Nonetheless, on a GSM network, concurrent voice/data should be possible, so if it's not a matter of just poor coverage in your area, I would go to a TMO store and/or call customer care.
[[[Ice Glacier beats Rock ~ via XDA App]]]
It works for me, even when I use it as a wifi hotspot at Starbucks (Because it's better than their free wifi . I'm able to call and txt and browse the net and receive calls while I am browsing on the laptop. It's very nice IMO
It's weird because it didn't work for me on the stock ROM but it works fine on CM7.
Sent from my DeLorean using a Flux Capacitor
Do you still have a backup of your stock ROM before you went to CM7? If it's "something inside the ROM," then it should be an easy test.
Since the hardware obviously didn't change, it almost sounds like a APN or Mobile Network settings issue. Can you compare your stock to CM7 and see if there's any difference?
Sometimes if you're on a voice call for a while, you'll drop down to 2G. When that happens, your ability to do simultaneous voice and data goes away. If you're mobile data indicator goes away while on a call then this is what's going on. You can verify under the the "Network" part of the "About Phone" screen.
You can mitigate this somewhat by setting your phone to 3G only mode but this can cause it's own set of issues. If your phone wants to move to 2G because of signal quality issues but can't because you have it set to 3G only mode, your call might end up dropping altogether.
shlongwoodian said:
I had this issue back in late 2009, using a G1 then. TMO was only giving the Orlando area about 800 kbps down, but voice + data should still work. My actual 3g icon would vanish as soon as I got on a call.
TMO opened a ticket to have a field tech check towers, but I never heard anything back.
A coupla weeks later, Orlando had an outage. I went into a TMO store to see what was up and to gripe about the outage. We were given two, free CliqXTs. Shhhh, I said they were GIVEN to us. (and I will stick with HTC devices from here on out.)
Well, same issue. We then put in the NEW SIM, as opposed to using the one I got with my G1 in 2008, voila! My fiancee had the same issue. Swapped her old SIM, voila!
So for me, it was an issue with how the old SIM worked on the network (or didn't work).
Nonetheless, on a GSM network, concurrent voice/data should be possible, so if it's not a matter of just poor coverage in your area, I would go to a TMO store and/or call customer care.
[[[Ice Glacier beats Rock ~ via XDA App]]]
Click to expand...
Click to collapse
So new sim cards solved your issues? Did your data speed/coverage improve at all?
Sent from my HTC Glacier using XDA App
@Phate - In that particular incident, yes, the new SIM resolved my issue. I had the issue on my G1 and then TMO gave us two free CliqXTs to retain us. We used the same SIMs from our G1s and the issue persisted. I called back in to TMO and they recommended using the new SIMs, as they said they'd seen issues with certain "older" ones.
From that point on, we could browse and talk. Prior to that, you'd see the 3G icon vanish while you were on a call. As soon as you ended the call, the 3G icon would come back.
Our speed then was around 800 kbps down, which isn't blazing fast but it's definitely more than EDGE. Once we got the new SIMs, the speed was still at 800 kbps down in the general Downtown Orlando area (keep in mind, this is early 2010). Over the next few months, the speeds got better and better and then we ultimately ditched our CliqXTs when the Glacier became available.
So in my case, Phate, the SIM resolved our simultaneous voice/data - it did not increase our speed, not explicitly.
Hope this helps!
shlongwoodian said:
@Phate - In that particular incident, yes, the new SIM resolved my issue. I had the issue on my G1 and then TMO gave us two free CliqXTs to retain us. We used the same SIMs from our G1s and the issue persisted. I called back in to TMO and they recommended using the new SIMs, as they said they'd seen issues with certain "older" ones.
From that point on, we could browse and talk. Prior to that, you'd see the 3G icon vanish while you were on a call. As soon as you ended the call, the 3G icon would come back.
Our speed then was around 800 kbps down, which isn't blazing fast but it's definitely more than EDGE. Once we got the new SIMs, the speed was still at 800 kbps down in the general Downtown Orlando area (keep in mind, this is early 2010). Over the next few months, the speeds got better and better and then we ultimately ditched our CliqXTs when the Glacier became available.
So in my case, Phate, the SIM resolved our simultaneous voice/data - it did not increase our speed, not explicitly.
Hope this helps!
Click to expand...
Click to collapse
It does help, thanks. I've been using the same sim since my Samsung e315 flip phone.
Maybe it's time for a new one, lol.
Sent from my HTC Glacier using XDA App
@ Phateless, Did you happen to try a new sim? did it help anything?
Daguse said:
@ Phateless, Did you happen to try a new sim? did it help anything?
Click to expand...
Click to collapse
Nah, service hasn't been bad, was just curious if it would get better. Never followed up on it.
I tried everything I could think of then broke down and went to the store today. The guy restarted the phone insisting that would fix it. Even when I told him I do it all the time. Thats when he blamed it on the custom rom due to the boot animation I have on it. I reassured him that its still the same rom, so he wanted to wipe it. Told him I tried it and no go. I had already told him I just wanted a new sim and he refused to even look at it. So at this point I asked for the manager. First they I told the manager was I could not get data and voice at the same time and I wanted a new sim. He popped the sim card and said it was only a 3g sim (kinda odd cause its a sim from a wing and could get H.)
Long store short he gave me a new sim and it works fine. So make sure you don't let anyone know you have a rooted phone... the idiots like to think thats the reason for all the problems.
With all due respect I wouldn't even walk into a T-mobile store with a rooted phone.
At the bare minimum I would nandroid back to stock rooted rom before going in.
Sent from my HTC Glacier
I never had that problem back in the day with my g1
Sent from my HTC Glacier using XDA App
yeah I know... I kinda was just hopping he would look at the sim. Even before he rebooted and found it was rooted he insisted it was something else. Its all good phone works great now!

LTE/HSPA+ handoff issues?

Recently there have been more and more occasions where my phone has gone from 4G LTE to "4G", but when I try to use the data, I am told I have no network connection. I would then turn airport mode on then off (or restart), and the data would start working again on "4G".
This especially happens if I have only one or two bars on "4G". I'm suspecting there is a problem handing off from LTE to HSPA+. Either that, or the phone is not reading how strong my reception really is.
Anyone else seeing this problem? I'm in one of the unofficial LTE markets, LA.
I'm not in LA, but i haven't had any of the problems you mentioned. I would imagine the hand-off issue is why AT&T has not officially announced LTE in LA.
Having similar issues. Problem sending sms, mms, and no data connection. Have to keep hitting retry in android market...
s0cal said:
Having similar issues. Problem sending sms, mms, and no data connection. Have to keep hitting retry in android market...
Click to expand...
Click to collapse
Same issue here, seems like it is a problem specific to LTE. my phone AND my elevate 4g hotspot device are both having the same connectivity issue when in a LTE market so i dont think it is the device, but more of an LTE issue.
When i traveled to a HSPA+ only area the connectivity issues we gone on both devices.
I have not had the issue since having att change my plan to lte
Sent from my SAMSUNG-SGH-I727 using XDA App
Yep, the issue is well known, but AT&T has yet to admit to it or fix it. I think it mostly happens in areas that are right in the area between a weak LTE signal and a weak 4G signal (as you mentioned). Apparently, AT&T's towers don't do a very good job at handling the switch very well. Possibly a registeration problem? It's as if the towers keep kicking the phone back and forth and the end end result is no data connection until you move a little closer to one of the towers.
scott14719 said:
Yep, the issue is well known, but AT&T has yet to admit to it or fix it. I think it mostly happens in areas that are right in the area between a weak LTE signal and a weak 4G signal (as you mentioned). Apparently, AT&T's towers don't do a very good job at handling the switch very well. Possibly a registeration problem? It's as if the towers keep kicking the phone back and forth and the end end result is no data connection until you move a little closer to one of the towers.
Click to expand...
Click to collapse
I think this is the case, too. I didn't have this problem before they switched on LTE. It didn't have much trouble going between Edge and HSPA+.
I'm in LA, and this has happened to me more than a few times. Data doesn't work, so I turn on airplane mode, and turn it back on, and it starts working again.
Yesterday was an overall terrible day for general connectivity issues. Not sure if the network was having problems but I missed 2 of my calls for a few hours, couldn't send text. When I finally made a call out, the voicemails came in. After I was successfully making calls, I couldn't dial out at one time, so I had to restart my phone.
I actually have a customer having this issue...but ot is affecting his voice calls. he lives right between two towers and his phome will not commit to one over the other.
scott14719 said:
Yep, the issue is well known, but AT&T has yet to admit to it or fix it. I think it mostly happens in areas that are right in the area between a weak LTE signal and a weak 4G signal (as you mentioned). Apparently, AT&T's towers don't do a very good job at handling the switch very well. Possibly a registeration problem? It's as if the towers keep kicking the phone back and forth and the end end result is no data connection until you move a little closer to one of the towers.
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using XDA App
Same problem in Atlanta, an official LTE market. When it works, the speeds I get blow away cable - 25 Mbs down/ 15 Mbs up, BUT, any attempt to text a message with an attachment always fails. In addition, many of the notifications for network events never occur, or if they do, they occur hours, if not days later. Finally, an age old problem that ATT has never cared to resolve. Voice mail sits on their server for days without notifying me its there, then i get this deluge of several days of old voicemail. Know lots of people in ATL have had this experience. It's the inability to rely on notification of key messaging events (incoming call missed, missed while on phone, missed whil away, etc and same with textx and email that concerm me most.
Same here in DC...of course when I use the HSPA only APN i have no problems....but no LTE though.

Verizon GS3 4g Connection Issues

Have any Verizon Wireless Galaxy S 3 users (besides myself) noticed the following symptoms:
1) Phone doesn't connect to 4g LTE until approximately 15 minutes later (even in an excellant 4g coverage area)
2) Phone connects to 4g LTE then disconnects approximately 15 minutes later and drops to 3g (even in excellent 4g coverage area).
3) Phone shows 4g LTE connection, but no data can be transmitted/received (tested with speedtest and a google search in the browser). This one is particularly bad, as there is currently no way I am aware of to turn off the 4g radio)
I've spoken with VZW technical support and they want me to replace the phone to see if things get better. I'm not quite sure it's a hardware problem.
mybook4 said:
Have any Verizon Wireless Galaxy S 3 users (besides myself) noticed the following symptoms:
1) Phone doesn't connect to 4g LTE until approximately 15 minutes later (even in an excellant 4g coverage area)
2) Phone connects to 4g LTE then disconnects approximately 15 minutes later and drops to 3g (even in excellent 4g coverage area).
3) Phone shows 4g LTE connection, but no data can be transmitted/received (tested with speedtest and a google search in the browser). This one is particularly bad, as there is currently no way I am aware of to turn off the 4g radio)
I've spoken with VZW technical support and they want me to replace the phone to see if things get better. I'm not quite sure it's a hardware problem.
Click to expand...
Click to collapse
I know this sounds ridiculous to do with brand new phone but here is the truth. They factory flash those bad boys using octopuss strand array cables with one machine and sometimes they receive a bad flash from the factory. Try the following steps
1. Go to options>settings>mobile and wireless networks>mobile networks>toggle mobile network on and off. (is it acting better?) No? then..
2. Factory data reset the phone. (is it acting better now?) No? then..
3. Using odin reflash the stock ROM (is it acting bettery now?) No? then take it back.... your phone is officially broken.
mybook4 said:
Have any Verizon Wireless Galaxy S 3 users (besides myself) noticed the following symptoms:
1) Phone doesn't connect to 4g LTE until approximately 15 minutes later (even in an excellant 4g coverage area)
2) Phone connects to 4g LTE then disconnects approximately 15 minutes later and drops to 3g (even in excellent 4g coverage area).
3) Phone shows 4g LTE connection, but no data can be transmitted/received (tested with speedtest and a google search in the browser). This one is particularly bad, as there is currently no way I am aware of to turn off the 4g radio)
I've spoken with VZW technical support and they want me to replace the phone to see if things get better. I'm not quite sure it's a hardware problem.
Click to expand...
Click to collapse
you should search before posting, maybe someone else is having problems. maybe theres info that could help you.....
das7982 said:
I know this sounds ridiculous to do with brand new phone but here is the truth. They factory flash those bad boys using octopuss strand array cables with one machine and sometimes they receive a bad flash from the factory. Try the following steps
1. Go to options>settings>mobile and wireless networks>mobile networks>toggle mobile network on and off. (is it acting better?) No? then..
2. Factory data reset the phone. (is it acting better now?) No? then..
3. Using odin reflash the stock ROM (is it acting bettery now?) No? then take it back.... your phone is officially broken.
Click to expand...
Click to collapse
Thanks so much for the tips. I searched prior to posting.There has been another post after mine with someone talking about similar issues.
Tried number 1 and 2. No dice.
I'm hesitant with 3 (although I've flashed/odined many times in the fascinate). Will refreshing stock up the flash counter? I may just swap out the phone in store. This would at least give me an account history showing issues.
When I have new info, I'll reply.
Sent from my SCH-I535 using xda app-developers app
i posted well before your thread, but in short......theres an update being pushed that addresses 4g issues
Very cool. Thanks.
Sent from my SCH-I535 using xda app-developers app
tillithz said:
i posted well before your thread, but in short......theres an update being pushed that addresses 4g issues
Click to expand...
Click to collapse
I really hope this update doesn't effect the kexec work that is already underway
Verizon LTE is fast but...
It sucks at connecting and at staying connected. My HTC Thunderbolt did this, my Droid Bionic does this, and my co-workers Razr does this. LTE is fast when it actually works properly.
I'm not able conenct to 3g or 4g. Without Wifi I'm getting no data services.
As promised, I have an update. I went to the VZW store and they swapped out my SIM card. No change. The same issues I described in the OP were encountered.
I've performed the following testing to help determine if my specific phone had an issue or whether it was just the LTE service in the area. This isn't the most extensive or scientific test, just a quick and dirty test.
The procedure was as follows:
-Compare phone signal strength in Settings -> About Device -> Status (within phones approximately 5 feet of each other)
-Compare speed test results using the SpeedTest.net app
My office:
1 person in my office also has a vzw galaxy s III. We are running the same stock system.img (I535VRALF2).
- On average, his signal strength was -88dbm, mine was -84dbm. Definitely within normal range for a decent LTE signal.
- His speed test results were similar to mine (within 10% for each direction)
1 person in my office has a Droid Razr (non MAXX) running ICS (important as ICS measures signal strength differently than GB).
- On average, his signal strenth was -95dbm, mine was -91dbm.
- His speed test results were very different than mine:
GSIII - 66ms ping, 8.5MBit down, 12.2MBit up
Razr - 61ms ping, 18.9MBit down, 9.1MBit up
A friend's house:
My friend also has a vzw galaxy s III. We are running the same stock system.img (I535VRALF2).
- On average, his signal strength was -104dbm, mine was also -104dbm. A fairly poor LTE signal.
- Our speed test results were similar (approx 4MBit down, upload was intermittent (would sometimes stall out) approx 0.5Mbit up)
VZW lists 4g coverage as "Verizon LTE (non-extended)" in both areas.
Conclusion:
The difference I encountered between my GSIII and the Razr was alarming, but again, this wasn't the most scientific test (and anyone familiar with the speed test app will tell you that it's usually best to run it several times (unfortunately, I was pressed for time). Just wanted to get an idea of encountered differences.
I can second what tillithz heard about an update being released to address the 4g connection issues. I heard the info from a VZW store employee (so take that with a grain of salt).
I'll be keeping my eyes open for details on the rumored update (and wether or not it breaks our current root/CWM/custom boot.img flashing abilities).
das7982 said:
I know this sounds ridiculous to do with brand new phone but here is the truth. They factory flash those bad boys using octopuss strand array cables with one machine and sometimes they receive a bad flash from the factory. Try the following steps
1. Go to options>settings>mobile and wireless networks>mobile networks>toggle mobile network on and off. (is it acting better?) No? then..
2. Factory data reset the phone. (is it acting better now?) No? then..
3. Using odin reflash the stock ROM (is it acting bettery now?) No? then take it back.... your phone is officially broken.
Click to expand...
Click to collapse
I feel like a tard aadmitting this but I can't figure out how to do/find step one
Sent from my SCH-I535 using Tapatalk 2
Sounds like the issues I had with 5 (not exaggerating) GNexs before I gave up on the phone. It was a hardware issue. Hopefully Samsung didn't let this issue slip to the GSIII
Sent from my DROIDX using Tapatalk 2
Guys I seriously think it's a Verizon issue. I don't know one person with an VZW LTE device that doesn't have problems connecting.
I had a Korean GNex that never dropped 4G. I had 5 Chinese models that never held a signal at all (non-data included) for over ten minutes. For once I don't think it was Verizon.
Sent from my DROIDX using Tapatalk 2
Same issues
I have not done anything to my phone. It is still stock. While using Google Maps, it has managed to reboot 3 times on me. It has also managed to lose service two times while using Google Maps before rebooting with the "Searching for GPS" message. The night before I could NOT send SMS/MMS messages. Had to resort to Google Voice. Any thoughts would be great. I don't believe I have been holding it incorrectly as I have a BT headset. I'm randomly getting searching for services also. I don't think it's VZW with my Rezound, I would never lose WIFI, 4G, or calling service. Just wondering if anyone else is having this problem?
I am coming from the Incredible so I have never tried 4G at my house before but 3G has always been strong. I picked up my S3 last night and only 3G will connect. According to Verizon coverage maps I am solidly in a 4G area. Not sure what's going on.
Piss-off Verizon!
So I am having the same issue on mine and my wife's phone. Both pre-ordered in June and received on the 9th.
I stream music in my car while I drive to and from work an hour away. This is extremely annoying as I have to constantly fiddle with my phone to get the data connection back while I'm driving to get my music back.
I called Verizon twice and had the SIM swapped out on mine to test if it fixed it. It fixed one issue of signal strength, but not the dropping of connections. Here's my problems:
- Going from a 3G to a 4G area, signal drops out to unknown in the About Phone > Status page for about 30 seconds or more
- Sometimes it just stays at 3G and never switches
- Going from a 4G to a 3G area, signal drops out to unknown in the About Phone > Status page for about 30 seconds or more
- While it claims I have 4G, there are many times where I cannot get any data connection at all where Facebook says network connection error or speed test doesn't work at all and web pages won't load
- One issue fixed after the SIM swap was that under Settings > More Settings > Mobile Networks > Access Point Names it is now switching from EHRPD and LTE more often. Still not perfect, but I'm assuming that it stays in EHRPD mode when in an extended 4G coverage area (not sure about this) but before it wouldn't use the LTE option no matter what
Before the SIM swap my data connection dropped out completely in the middle of a city known to have great 4G coverage and would not come back no matter what I did (airplane mode on/off, mobile data off/on, phone reboot)
Software reset didn't fix any of these issues either.
Here is what I've decided about some of the issues they are having based on my experiences driving around so much. It seems as if the phone cannot negotiate with the towers correctly. It's as if it needs to drop the 3G connection before it can negotiate a 4G connection, hence the 30 seconds of no data at all, and same for going from 4G to 3G, it seems it can't negotiate without first dropping your current connection. 3G to 1X and back has no issues.
I know this is long, but I want it detailed as much as possible. I had gotten the Bionic when it first came out and it did the same thing, where I could never get a 4G connection when it was supposed to or go back once acquired. The main difference is that my Galaxy S III has WAY better battery life than the Bionic had. So they seemed to have cured the battery drain when searching for a 4G tower. I'm still pissed at Verizon stating I'm in a 4G area and then never getting that connection at home, let alone barely getting a 1x connection. My dBm levels are usually in the -95 to -104 area when at home...I'm in a 4G area now and it's at -112 with an asu of 28 while at home it's usually 1 asu. Hope this helps someone else out. I don't know if a phone swap is going to fix these issues.
Verizon has told me that they are looking at a software update sometime in September...I'll believe it when I see it. In the mean time I have 7 more days to decide to keep the phone with no Verizon tech knowing what they are doing or able to troubleshoot their way out of a brown paper bag.
I am getting a new phone shipped out to me tomorrow. I will let you know if the same thing happens or it is Verizon.
Sent from my ADR6425LVW using xda premium
mybook4 said:
Have any Verizon Wireless Galaxy S 3 users (besides myself) noticed the following symptoms:
1) Phone doesn't connect to 4g LTE until approximately 15 minutes later (even in an excellant 4g coverage area)
2) Phone connects to 4g LTE then disconnects approximately 15 minutes later and drops to 3g (even in excellent 4g coverage area).
3) Phone shows 4g LTE connection, but no data can be transmitted/received (tested with speedtest and a google search in the browser). This one is particularly bad, as there is currently no way I am aware of to turn off the 4g radio)
I've spoken with VZW technical support and they want me to replace the phone to see if things get better. I'm not quite sure it's a hardware problem.
Click to expand...
Click to collapse
I have had symptoms comparable to these, 4G stopped working in areas where it should. It would occasionally go back to 4g, only to not actually transfer any data. My phone was fine before this, and has been fine ever since. In my case I believe flashing CM9 for a bit could have triggered my problems. I have no explanation for why my phone randomly started working properly again.
I'm doubtful that this is a hardware issue, and I am hoping future updates may address radio issues.
Just an fyi, I have talked to multiple Verizon reps and changed sim cards to get nowhere. I'm at the point where I'm about ready to return it for another phone to see if that helps.
Verizon claims this is not a well known issue or widespread. I beg to differ. If it isn't widespread, then it must be a defective unit imo. I also think I got a retarded rep, he tried to tell me updates come straight from the manufacturers and we should see an update soon after a phones release haha. I asked for examples of phone release dates and the date of the first update...He couldn't provide me with any. I then asked why the nexus got the 4.0.4 update 2 months after every other carrier and he stated, well sir we don't release the updates until they're tested. Ah, so you do control the updates!
Needless to say, I'm getting tired of this crap. I'll let you know how the replacement goes.
Sent from my SCH-I535 using xda app-developers app

Connection dropping

I keep seeing my 3g connection dropping completely. I'll be browsing the web and im not moving at all and all of a sudden the connection is gone. I first thought it had something to do with the connection optimizer but it doesn't seem like that. Did anyone else experience this or know a solution to that?
Sent from my SM-G900P using XDA Premium 4 mobile app
roadrunnrr said:
I keep seeing my 3g connection dropping completely. I'll be browsing the web and im not moving at all and all of a sudden the connection is gone. I first thought it had something to do with the connection optimizer but it doesn't seem like that. Did anyone else experience this or know a solution to that?
Sent from my SM-G900P using XDA Premium 4 mobile app
Click to expand...
Click to collapse
i noticed that this was happening when mostly when the phone was going back and forth between 3g and lte. so i changed the mobile network settings to cdma only instead of cdma/lte and it was much steadier.
xxxbasshead said:
i noticed that this was happening when mostly when the phone was going back and forth between 3g and lte. so i changed the mobile network settings to cdma only instead of cdma/lte and it was much steadier.
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Click to collapse
When I have it set to cdma only I never get to see lte does yours get lte with cdma turned on only?
Sent from my SM-G900P using XDA Premium 4 mobile app
roadrunnrr said:
When I have it set to cdma only I never get to see lte does yours get lte with cdma turned on only?
Sent from my SM-G900P using XDA Premium 4 mobile app
Click to expand...
Click to collapse
by changing it to the CDMA setting you are only going to be on the 3g network.
xxxbasshead said:
by changing it to the CDMA setting you are only going to be on the 3g network.
Click to expand...
Click to collapse
So there is really no solution besides going to 3g only. But it really isnt jumping from lte to 3g . It will show 3g and all of a sudden nothing. Sometimes even showing me the little x over the bars.
roadrunnrr said:
So there is really no solution besides going to 3g only. But it really isnt jumping from lte to 3g . It will show 3g and all of a sudden nothing. Sometimes even showing me the little x over the bars.
Click to expand...
Click to collapse
This happens in an area with partial Spark.
Mine does same thing because I have 3 towers all equal distance from me. 1 is Spark other 2 are not.
If you travel to another location you probably won't see the issue but in short from talking to some eng. the phone is doing 1 of two things.
A) It see's an LTE signal and as LTE is primary it starts to try to connect to it but before it fully does (thus why you never see LTE icon) it realizes it doesn't support the switched fall back required to allow Spark phones to get calls while on LTE so it kicks you back to 3g. This process continues to repeat :/
B) The phone see's an weak LTE signal, as is primary starts to connect but before it fully does the signal is determined to be to weak and falls back to 3g.
In both cases the phone possibly would never show you the LTE icon as that will only show once fully established and it doing this jumping back and forth causes 3g to go and die where forcing CDMA fixes.
The other downfall to this is it KILLS the battery.
Connecting to WiFi won't help with the battery part either as it still does the jumping around.
Your only option is really force CDMA mode only when in an area like this, for me, this is at home only, or live with it and lower battery life until they upgrade the towers all the way.
bryanu said:
This happens in an area with partial Spark.
Mine does same thing because I have 3 towers all equal distance from me. 1 is Spark other 2 are not.
If you travel to another location you probably won't see the issue but in short from talking to some eng. the phone is doing 1 of two things.
A) It see's an LTE signal and as LTE is primary it starts to try to connect to it but before it fully does (thus why you never see LTE icon) it realizes it doesn't support the switched fall back required to allow Spark phones to get calls while on LTE so it kicks you back to 3g. This process continues to repeat :/
B) The phone see's an weak LTE signal, as is primary starts to connect but before it fully does the signal is determined to be to weak and falls back to 3g.
In both cases the phone possibly would never show you the LTE icon as that will only show once fully established and it doing this jumping back and forth causes 3g to go and die where forcing CDMA fixes.
The other downfall to this is it KILLS the battery.
Connecting to WiFi won't help with the battery part either as it still does the jumping around.
Your only option is really force CDMA mode only when in an area like this, for me, this is at home only, or live with it and lower battery life until they upgrade the towers all the way.
Click to expand...
Click to collapse
Thank you for the detailed explanation. I just got off an hour long phone call with sprint with them trying to explain me my phone is defective and my wifes as well. Then when i told them it isn't they started going into the "Yeah its our network" mode but then came back saying she put a ticket in for me and my wife to get the phones repaired. I told her I don't want that to stop worrying about the phone and to send me an air rave. Problem at my house solved lol. They are sending me an air rave
Sent from my SM-G900P using XDA Premium 4 mobile app
roadrunnrr said:
Thank you for the detailed explanation. I just got off an hour long phone call with sprint with them trying to explain me my phone is defective and my wifes as well. Then when i told them it isn't they started going into the "Yeah its our network" mode but then came back saying she put a ticket in for me and my wife to get the phones repaired. I told her I don't want that to stop worrying about the phone and to send me an air rave. Problem at my house solved lol. They are sending me an air rave
Sent from my SM-G900P using XDA Premium 4 mobile app
Click to expand...
Click to collapse
You could try turning off or on, depending on whether you have it enabled already, connection optimizer
roadrunnrr said:
Thank you for the detailed explanation. I just got off an hour long phone call with sprint with them trying to explain me my phone is defective and my wifes as well. Then when i told them it isn't they started going into the "Yeah its our network" mode but then came back saying she put a ticket in for me and my wife to get the phones repaired. I told her I don't want that to stop worrying about the phone and to send me an air rave. Problem at my house solved lol. They are sending me an air rave
Sent from my SM-G900P using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Hate to share the news but that won't solve your problem, it actually could make it worse as it's now another signal to bounce between.
4G IS always priority when enabled, so regardless of you having a "tower" inside your home now, that does not provide 4G, so if the phone's seeing one that does which is what's causing the problem your issue will remain the same meaning you're forced to put the phone in CDMA only mode still.
The problem isn't with the 3G tower or 3G signal, the problem is the 4G signal being detected but not yet compatible with SPARK due to missing the circuit fall back feature, which the phone doesn't know until it attempts to connect. In some areas where it's partially setup the phone can connect to 4G and just calls won't work, in other areas it's disabled or doesn't exist and this problem happens.
Your solution will simply need to be put the phone in CDMA only mode when in a troubled area only, or just leave it in that mode and have no 4g until everything is upgraded better, or deal with as is.

Serious wifi calling problems, all kernels share the same problem

So I moved to a new house which has basically no LTE and lower cellular coverage. My old house was a highrise with a literal t-mobile tower on the top, so I never even considered using wifi calling as my LTE coverage was perfect.
So here I am, with my Note 5, thinking I can rely on wifi calling in my new house. The house has excellent wifi coverage that can still achieve decent speeds even on the exterior. I use an Asus AC router that I've completely opened up to the world while troubleshooting the problem. Sitting in my living room (where my most recent call was dropped), I'm pulling down 74mbps and uploading 13mbps according to the speedtest app on the note 5.
My phone shows that it's connected to wifi and that Wifi calling is enabled. I've also changed it to "Wifi calling preferred" so it doesn't even attempt to use the limited cellular network that I can get in some rooms occasionally (depending on air density).
However, I basically miss all inbound calls, outbound calls only occasionally connect, and when I do have a successful call, it drops in and out as though I'm on an actual spotty cellular network.
I've tried Arter, SkyHigh and stock rooted kernels, all with the same results. I'm basically at my wit's end and getting ready to abandoned t-mobile. I read that exynos does not handle these handoffs and transitions as well as qualcom SOCs, but I'm reluctant to give up my great note 5 for a ****ty LG just to test this theory.
Can anyone provide some guidance or advice on how I can deal with this? I'm on the original jump plan + unlimited data and I really don't want to abandon t-mobile, but working voice is essential.
apols said:
So I moved to a new house which has basically no LTE and lower cellular coverage. My old house was a highrise with a literal t-mobile tower on the top, so I never even considered using wifi calling as my LTE coverage was perfect.
So here I am, with my Note 5, thinking I can rely on wifi calling in my new house. The house has excellent wifi coverage that can still achieve decent speeds even on the exterior. I use an Asus AC router that I've completely opened up to the world while troubleshooting the problem. Sitting in my living room (where my most recent call was dropped), I'm pulling down 74mbps and uploading 13mbps according to the speedtest app on the note 5.
My phone shows that it's connected to wifi and that Wifi calling is enabled. I've also changed it to "Wifi calling preferred" so it doesn't even attempt to use the limited cellular network that I can get in some rooms occasionally (depending on air density).
However, I basically miss all inbound calls, outbound calls only occasionally connect, and when I do have a successful call, it drops in and out as though I'm on an actual spotty cellular network.
I've tried Arter, SkyHigh and stock rooted kernels, all with the same results. I'm basically at my wit's end and getting ready to abandoned t-mobile. I read that exynos does not handle these handoffs and transitions as well as qualcom SOCs, but I'm reluctant to give up my great note 5 for a ****ty LG just to test this theory.
Can anyone provide some guidance or advice on how I can deal with this? I'm on the original jump plan + unlimited data and I really don't want to abandon t-mobile, but working voice is essential.
Click to expand...
Click to collapse
Not sure of a solution but I can tell you that I use Wifi calling all the time on the Note 5 and do not experience any of these issues.
We would need to know more details to help further.
Are you stock? If not, which rom?
When was the last time you wiped your phone?
Anyone else have Tmob in the home?
I understand your frustration but I dont think its Tmobile. Chances are its something with your internet connection or a software issue of the phone.
DeeXii said:
Not sure of a solution but I can tell you that I use Wifi calling all the time on the Note 5 and do not experience any of these issues.
We would need to know more details to help further.
Are you stock? If not, which rom?
When was the last time you wiped your phone?
Anyone else have Tmob in the home?
I understand your frustration but I dont think its Tmobile. Chances are its something with your internet connection or a software issue of the phone.
Click to expand...
Click to collapse
Thanks for the reply! Not stock, using Darthstalker V11 rom. Only person living here, but I do have a verizon iphone for work. I just moved here, and prior to moving, I had an enterprise level firewall in place, which meant I had to open up the right ports to allow for wifi calling. Since I've moved, I haven't even put it in place, so I'm just using an Asus router as a router & AP with no firewall functionality.
Phone was last wiped a couple of months ago when installing the latest version of Darthstalker. With each kernel I've tried, I've wiped the cache multiple times post-install.
apols said:
Thanks for the reply! Not stock, using Darthstalker V11 rom. Only person living here, but I do have a verizon iphone for work. I just moved here, and prior to moving, I had an enterprise level firewall in place, which meant I had to open up the right ports to allow for wifi calling. Since I've moved, I haven't even put it in place, so I'm just using an Asus router as a router & AP with no firewall functionality.
Phone was last wiped a couple of months ago when installing the latest version of Darthstalker. With each kernel I've tried, I've wiped the cache multiple times post-install.
Click to expand...
Click to collapse
Was the Wifi calling working before you moved?
DeeXii said:
Was the Wifi calling working before you moved?
Click to expand...
Click to collapse
I never had to actually rely on it, so I'm not sure. I used it here and there when visiting low-coverage areas, but now it's basically my only option. For reference, I moved from the DC area to a smaller town in Central VA that only recently received t-mobile LTE. That being said... in certain areas of my house I get enough t-mobile LTE to pull down 30Mbps, but the upload portion is incredibly asymmetric and only pushes about .1 mbps up... Given that I get decent LTE in some places in the house, but it drops off as soon as I turn the corner, I've configured wifi calling to prefer wifi over cellular, which leads to another odd thing....the phone basically needs to be rebooted once leaving a wifi calling network, as it'll never switch the LTE radio back unless I reboot. It'll just stay on 3g/edge otherwise.
As for my wifi coverage, I get great speeds when testing basically anywhere in the house, both upload and download. However, when I'm on a call that is clearly being routed through wifi, it'll start pinging me and warning that the call may be dropped in place where I'm still getting excellent wifi coverage.

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