Give in the Surface 2 display. - Microsoft Surface

After owning the Surface 2 for a little over a week, i have noticed that when i press the bezel (or near the edges of the screen), there some give. What i mean by "give" is that the digitizer actually pushes down and hits the LCD, and makes the "magnetic" looking effect whenever you would press on a normal non-touch LCD screen. In other words, crappy manufacture process (or bad design). This is the second Surface 2 i have had, the first one had messed up edges (top didn't align, at all).
Also, i noticed that on the bottom left spot, is where the weakest spot is, there is some light bleeding through (not too much). Just seems odd.
Anyone else experiencing this?
I may upload a video, if wanted. I am hoping this is a more "common" thing, It's quite annoying having to re-install everything lol. I just don't want dead pixels from touching the touchscreen :l

Seems like a common problem.Noticed this on the first surface 2 i bought, took it back and the second one while not as bad has same give.

Weird, and lame. My RT doesn't have that problem at all. A little distortion from touching wouldn't be a problem, as it goes away quickly, but a hard or sustained press could do damage, yeah.

jonmanson said:
Seems like a common problem.Noticed this on the first surface 2 i bought, took it back and the second one while not as bad has same give.
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I'm on my 3rd Surface 2 now. First one had a bent bezel (top middle/plastic part, and the right aluminum side was bent). instantly exchanged it. Second one is the one I was posting about, and forgot to mention the super loose volume rocker (which is a known issue). Now on the third, I have much better luck apparently.
There is still a little give, but not as much. Just as you stated. The light bleed isn't near as bad either. Volume rocker is superb.
I am a tech as Staples, and we have a Surface RT, Surface 2, and a Surface pro 2 out on display. The Surface RT, and Pro 2 have a more sturdy feeling imo (because the Surface 2 is now the light Surface model I assume). Just as GoodDayToDie stated, The RT screen has a little less give in the screen when compared to the Surface 2. The Surface Pro 2 has the least give, just a little bit. I guess this is what I get for buying a product as soon as it releases, still, I/we shouldn't have to deal with this for $449 price tag.

stratax said:
I'm on my 3rd Surface 2 now. First one had a bent bezel (top middle/plastic part, and the right aluminum side was bent). instantly exchanged it. Second one is the one I was posting about, and forgot to mention the super loose volume rocker (which is a known issue). Now on the third, I have much better luck apparently.
There is still a little give, but not as much. Just as you stated. The light bleed isn't near as bad either. Volume rocker is superb.
I am a tech as Staples, and we have a Surface RT, Surface 2, and a Surface pro 2 out on display. The Surface RT, and Pro 2 have a more sturdy feeling imo (because the Surface 2 is now the light Surface model I assume). Just as GoodDayToDie stated, The RT screen has a little less give in the screen when compared to the Surface 2. The Surface Pro 2 has the least give, just a little bit. I guess this is what I get for buying a product as soon as it releases, still, I/we shouldn't have to deal with this for $449 price tag.
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Got a Surface 2 today and found the same problem with the screen. With normal holding pressure, I can press down the bezel and see the magnet effect on the edge of screen. Some parts of the bezel is softer than others. I also notice a dirt or bad pixel inside the screen. This never happens to my Surface RT. Very bad QC and build process. Returning mine to try a new one. I really hope my surface 2 is just few of those that have problems like these.

wltklah said:
Got a Surface 2 today and found the same problem with the screen. With normal holding pressure, I can press down the bezel and see the magnet effect on the edge of screen. Some parts of the bezel is softer than others. I also notice a dirt or bad pixel inside the screen. This never happens to my Surface RT. Very bad QC and build process. Returning mine to try a new one. I really hope my surface 2 is just few of those that have problems like these.
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Unfortunately this seems normal. Some worse than others. I now don't really notice it because i'm not "looking" for it. So it hasn't been bothering me. Still shouldn't have to deal with it. The dead pixel though, get that exchanged.

Related

[Q] Creaky creaky!

I hate to nit-pick and I'm generally happy and relieved that I simply even got a unit, but both my left and right side are now creaky.. even the bottom is starting a bit.
I still have a week left, what should I do? Should I just return the unit and wait it out? Do anything think theres a way to stop the creaking?
Mine does the same, I am going to just accept it as others have this issue as well.
define creak? Mine has some flex in the back but no actual sound accompanying it.
docangle said:
Mine does the same, I am going to just accept it as others have this issue as well.
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Ya I've read that it's fairly widespread, but does yours creak on 3/4 of the sides? or just the left side?
seshmaru said:
define creak? Mine has some flex in the back but no actual sound accompanying it.
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definitely with sound. it clicks
Nope none of that.
PS: I've had it for 2 weeks now.
Mine creaks on the 3/4 of the right side. That is if i press it/hold it hard enough. Usually I'm cradling it with both hands or having it attached to the keyboard dock, so it's not that big of a deal for me.
And we wonder how they got this tablet down to $400 Mine creaks on the upper right if I apply a little pressure (like if I hold it with one hand on that side), but it's not like it creaks enough to drive me crazy, or even drive me irritated. You sacrifice build quality for hitting that magic $400 price point, it is what it is.
If there is flex, then there means that there is empty space. If that's the case, why isn't the TF slimmer?!
dfin13 said:
And we wonder how they got this tablet down to $400 Mine creaks on the upper right if I apply a little pressure (like if I hold it with one hand on that side), but it's not like it creaks enough to drive me crazy, or even drive me irritated. You sacrifice build quality for hitting that magic $400 price point, it is what it is.
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I'm sorry but that's simply false
My European HTC hero back cover creaked from the start and that thing has only seen torment for the past 2 years (7 ft. plus drops multiple times a week, don't ask ;_; ) and it's in full working order, undamaged. Creaky plastic does not signify build quality.
Mine creaks on the right hand side but I generally hold it with my left hand on the back of the unit or rest it on my stomach when in portrait mode, feet up sitting in my La-Z-Boy.
Had mine for 2 weeks and don't have any creaking in any orientation.
I have quite a bit of creaking as well, along with a gap on the left-hand side of the screen. I'll probably swap mine out before my 30 days is up with Amazon, and when stock is more available. I'm hoping that's how it works out, anyways.
seshmaru said:
I'm sorry but that's simply false
My European HTC hero back cover creaked from the start and that thing has only seen torment for the past 2 years (7 ft. plus drops multiple times a week, don't ask ;_; ) and it's in full working order, undamaged. Creaky plastic does not signify build quality.
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And neither does light bleed, gaps, dust under the screen, or sharp edges, I guess Look I'm fine with some cut corners, it's what you have to expect when something seems to affordable too be true. I'm not saying that the Transformer is going to fall apart in your hands, but creaky build quality is usually a result of cutting corners.
dfin13 said:
And neither does light bleed, gaps, dust under the screen, or sharp edges, I guess Look I'm fine with some cut corners, it's what you have to expect when something seems to affordable too be true. I'm not saying that the Transformer is going to fall apart in your hands, but creaky build quality is usually a result of cutting corners.
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Not everyone has lightbleed and even the iPad and iPad 2 had lightbleed issues, I doubt those were because of shoddy manufacturing.
Also the sharp edges are part of the design, I can't really relate to anyone complaining about the "sharp"corners since the angular bezel edge design really isn't that bad on your finger tips or hands.
Also my HTC hero has a dust spec under the screen, just because something isn't perfect in design doesn't mean it's shoddy manufacturing or cutting corners in manufacturing, it's just a flawed design.
Not sharp corners, sharp edges -- run your fingers along the back edge of the tablet and you'll see. Look, I don't care much about the build quality, it's satisfactory to me, but some of you are in denial
dfin13 said:
Not sharp corners, sharp edges -- run your fingers along the back edge of the tablet and you'll see. Look, I don't care much about the build quality, it's satisfactory to me, but some of you are in denial
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Not denial, my point is it's flawed design, not build quality.
Sharp edges on plastic, enough to cut if you were the careless type, are not bad design, it's cutting corners, which is build quality. Exposed plastic like that would normally be dulled so as to not be so sharp, but leaving it raw like that is a cost-cutting move, and is a build-quality issue. So is light bleeding, screen dust, and creaking.
I can't poll every Transformer owner to see if they all have the same build quality issues, but I bet if a good number ran their fingers along the back edge to check for sharpness, applied pressure to the case to hear it creak, or checked for light bleeding, they'd have one, if not all three. Things to be expected during a first run, and definitely expected when you've undercut the competition by so much. My position is if those things bother you, return it. I'm keeping mine.
dfin13 said:
Sharp edges on plastic, enough to cut if you were the careless type, are not bad design, it's cutting corners, which is build quality. Exposed plastic like that would normally be dulled so as to not be so sharp, but leaving it raw like that is a cost-cutting move, and is a build-quality issue. So is light bleeding, screen dust, and creaking.
I can't poll every Transformer owner to see if they all have the same build quality issues, but I bet if a good number ran their fingers along the back edge to check for sharpness, applied pressure to the case to hear it creak, or checked for light bleeding, they'd have one, if not all three. Things to be expected during a first run, and definitely expected when you've undercut the competition by so much. My position is if those things bother you, return it. I'm keeping mine.
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First off light bleeding is a fault of the LCD manufacturer. LG was at fault for the bad iPad 2 screens. Apple used both LG and Samsung, and only the LG ones had the issue quite regularly.
I don't have any plastic edges on mine. My plastic backing definitely fits inside the aluminum frame. I cannot feel any sharp edges along my back, and I'm trying to be nit picky for the sake of your argument. I have a slight creek in one spot on the right edge, that is the only build quality issue I have of all, and it is slight. My suggestion if you see separation or your plastic back is not inside the frame RMA it to Asus, or return to the store. It could be as simple of a fix of them taking it apart and putting it back together with more care.
I think the point is being missed here. I'm fine with the sharp edge -- hell, mine stays in the Asus case, I don't even feel it. The argument was whether or not build quality was compromised (and that includes parts from companies other than Asus, cost is cost), and I think it was. If you told me I could get a $400 tablet with an IPS screen, and I'd have to deal with a sharp edge and some creaking (I don't notice light bleed and I don't want to look for it because I don't want to notice it! ), I'd jump all over it. No need to get defensive, in the end it's just a piece of consumer electronics.

Anyone's TF developing creaks?

Normally I'm not one to obsess over this sorta thing but... My one month old TF seems to creak a lot when I press on the left edge (below the buttons) and either I'm going mad (quite possible) or it's getting worse...
If I grab it by the black bezel it's solid, it's when my thumb happens to rest on the bronze edge that it feels off and creaks audibly, I can seemingly push it back against the plastic back and feel it snap in or something. The other side has a tiny bit of it but it's nowhere near as bad... I'm just worried it might be stressing the screen or could loosen even more.
Mine doesn't feel very solid as well.It's a B50 model. I don't think there is any space between screen and glass. But a lack of strength is noticeable especially compared to iPAd2.
RAMBO29 said:
Mine doesn't feel very solid as well.It's a B50 model. I don't think there is any space between screen and glass. But a lack of strength is noticeable especially compared to iPAd2.
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Agree..Price to Quality rato on TF...as well with anyother company. A reason why Apple commands a premium for QC.
I have exactly the same problem and think the creaks got worse since I bought my TF. Otherwise it's a great device but the browser is bad. And I spend 70% of the time on the tablet using it.
Mine developed the same problem down the left hand side after a couple of days of receiving it and just got worse and worse. sent it back after a week.
http://www.youtube.com/watch?v=4Zfqx9-VHuE
The replacement doesn't creak like the old one but if i squeeze the edges around the power/volume buttons the back moves in so there's some looseness. Right now i don't notice it in normal use and considering it took a month to get a replacement it's not worth sending it back. But i reckon at some point in the future i'll have to sendit in for repair.
I really like this device, and have to say i'm really impressed with the updates and that Asus seems to be listening to their customers - but the build quality in my experience is not good, i'd have happily paid an extra £50 for a more solid/robust build.
Impulses said:
Normally I'm not one to obsess over this sorta thing but... My one month old TF seems to creak a lot when I press on the left edge (below the buttons) and either I'm going mad (quite possible) or it's getting worse...
If I grab it by the black bezel it's solid, it's when my thumb happens to rest on the bronze edge that it feels off and creaks audibly, I can seemingly push it back against the plastic back and feel it snap in or something. The other side has a tiny bit of it but it's nowhere near as bad... I'm just worried it might be stressing the screen or could loosen even more.
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Lots of answers here if you search.
I agree it's super annoying.
But to venture a guess........the 3G transformer has a SIM slot in the exact location of the creaky side, soooooooo, it must be the lack of the SIM slot and included hardware that makes this thing creak. it would have been nice if Asus had stuffed something else into the WIFI model to fill the void. This is my only complaint with this device.
Mine uused to creak only on the right side bottom quarter... but I've noticed that it's been creaky in other places lately too. :/ But then again, it's not really as bad as some of what I've heard, and it's definitely more solid than my HP (which of course, was not of the envy line).
Mine creaks in the same spot as yours (OP) but I have it in a pretty nice carbon-fiber case now and it's a non-issue.
ExploreMN said:
Mine creaks in the same spot as yours (OP) but I have it in a pretty nice carbon-fiber case now and it's a non-issue.
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What is the Carbon Fiber Case you have? Where is it from?
wilx said:
What is the Carbon Fiber Case you have? Where is it from?
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http://forum.xda-developers.com/showpost.php?p=17192114&postcount=283
Mine creaked and felt a little loose at first, then it stopped and everything feels really tight, i think messing with it one night i clicked something in place, the glass seems to sit more even as well.
Sent from my Transformer TF101 using xda premium
Hmm, thanks for the feedback guys... I guess if it ever gets worse I might put the warranty to good use. Right now it's sorta irksome but not bothersome enough for me to bother just yet.
I can sorta recreate the sound from that YouTube clip but only if I push back on the copper border the press in from the plastic back (ie pushing that section back and forth from both directions)... Meaning, if you obsess over it then it'll definitely drive you crazy and you'll probably even make it worse in the long run.
During normal handling mine definitely doesn't creak quite as much. I've sorta gotten into the habit of putting more of my hand around it when picking it up (when I've noticed it creak the most) versus just grabbing it by the very edge, which pretty much mitigates the issue. No creaking at all around the longer sides without the excess wrap around border so I don't even notice in a portrait orientarion (which is how I do most of my reading).
Honestly, if this continues to be my biggest complaint after a few months, I'll be pleased as punch. I just hope it doesn't get proggresively worse. I definitely wouldn't pay $100 more for a sslightly more solid feeling device without as many ports or forms of expansion (dock/microSD), but that's just me.
Likewise, if i don't obsess over it, it's not gonna bother me - not worth sending it off for a month at the moment. But at least we've got the warranty there if it gets worse.

Creaking over time?

Hey all.
First off, I love my note 10.1. It has its issues, like anything else, but it still is the only android tablet with a true wacom digitizer and killer hardware. I've been using my tablet pretty heavily for the last 12 days. The first thing I did when I opened the box was check the build quality. It had absolutely no creaking and only very minor flex on the back panel (pretty rigid considering it's plastic). however lately i've been noticing it's starting to creak as I hold it near the pen silo and on the other metallic edge. I've ordered a case that should be coming soon so this won't be too bothersome, but I have some ideas of why this occurs.
First, I accidently inserted the Spen backwards into the silo and I think this might have wedged the case apart a bit. This did not cause any creaking however. I have a feeling that when writing with your hand weighing down tablet (like any sheet of paper that you write with) the combined pressure/body heat is distorting the frame.
So I'm wondering if any other heavy handwriting users are experiencing this aswell?
lol hit the thanks by mistake......
Anyway try putiing a skinomi skin on the back- i used a brushed metal and- it looks great, still fits in all the cases i use and - NO creaking. I guess it helps stiffin' the back enough to stop it. i did not really have alot of creaking to start..
Who cares if iets creaking. Its the only tablet i can actually draw on.:laugh::good:
Yeaaaa they should really redesign the s pen so that it can go in the slot without worrying about if its the right side or not...
Sent from my SGH-T989 using xda app-developers app
Yeah, my tablet was definitely silent at first but over time developed a slight creak. It probably doesn't mean too much hopefully, but it's really sad how much more solid my original Galaxy Tab 10.1 was.
Heck....EVERYthing starts to "creak over time"! Including me.....lol! Wait....that's really not too funny.... :/
Seriously, have been taking more and more notes and have yet to notice. Hopefully the build is string enough to withstand use. Adding a good screen protector that did not interfere with the digitizer was an initial concern for me.

Microsoft Surface RT build quality

I have had my Surface RT for a few months now and I can honestly say that the build quality of Surface RT is just solid - it feels like a slab of titanium or something. It doesn't get dents, it gives dents..to walls, tables etc.
Not that I think it is a problem, especially when compared to the competition, but I am not sure the precision of the build quite matches this great solidity. I am looking to do a little comparison so I am going to list all the little tiny misfits I could find on my Surface because I am wondering if these are common or just random.
1. The kickstand is not perfectly flush with the device when closed. And it sticks out a tiny bit more on the power connector side of the Surface.
2. The thin metal plate on the back above the kickstand doesn't seem to be flush with the case near the 3.5mm audio jack. Also, at the same side it seems a bit dent inwards on the corner where it meets the plastic strip (see attached photo).
3. The screen glass seems to go just a little bit deeper into the device right below the capacitive Windows button. It's mostly flush everywhere else.
4. The whole device seems a bit bent like a boomerang. I tried putting a ruler on the screen lengthways, and the middle of the screen didn't reach the ruler.
All of these things listed are barely noticeable.
Also, though the finish seems really tough, I think it might be a bit weaker near one of the corners where some grey metal spots started appearing.
I am not having any issues with the touch cover though you can easily tell it's been used just by looking at the bending place and the rubbery corners.
Despite all this I am confident that this is by far the most stunning piece of hardware I have ever seen, especially bearing in mind it's price.
I just got my second replacement. First one had a light leak in the middle of the screen. The second one that I just returned because of dead pixels was the worst in build quality, probably just a bad batch or unit. It had all the symptoms you describe above. In addition the volume rocker was asymmetric and (-) all the way down with almost no response to a press. All three had/have the thin metal plate at the camera not entirely flush with the rest towards the audio jack. This new unit I have is otherwise perfect. the kickstand is perfectly even, the buttons are all symmetric in response. Most importantly the screen on this is perfect, no dead pixels or light leaks (only the ones at the edge which are only visible in the dark). Very happy with this one.
If you live close to an MS store I'd take it in and ask nicely if the problems you see warrant a replacement. I did and had no issues with exchange.
cheers

[Q] Should I RMA or return, or keep?

Hello XDA friends,
I have been wanting a Verizon or AT&T Note Pro 12.2 for a while -- I have a personal vendetta against Exynos and at this point can't do the wifi only model.
So, I went on Ebay and found one for $575, got it two days ago.
Issues:
1. Light bleed, holy mother sweet mary, light bleed. Top, bottom everywhere, its like looking at a cloudy sky.
2. The back has flex; a gentle touch flexes the fake leather back inwards, and its very noticeable. Its gotten to the point where the back cover is not actually perfectly smooth and has very tiny "lumps" inwards.
3. When the back flexes inwards, there seems to be a sharp point inside the tablet that pushes against the inside of the display itself; I pick it up with left hand, and there is a little "bubble wave" thing that the screen does on the top left hand side, kinda like when you poke an old LCD with your finger.
Thats really it... other than that it works. Should I RMA it to Samsung and have them repair, or should I return to ebay seller via a case (Seller is unresponsive, sadly)? Or is everyones Note Pro like this?
Thank you very much!
I noticed that flex right away. Same thing happens on mine, along with the LCD distortion.
I wish they would make it in a solid metal piece (ala iPad) instead of plastic.
If its noticeably worse than something like a display model, I'd lean towards a return as defect. Or, since it's a carrier branded device, you could probably get support from them. At least if you have an active account.

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