[Q] N5 seems to randomly restart itself... - Nexus 5 Q&A, Help & Troubleshooting

I have tried restoring to factory settings and installing only a few of my apps in my account. It'll happen without warning and without too many things running. I even watched it restart itself while I left it alone charging on my nightstand. Other than this issue, I LOVE using it, but I really don't want to have to resort to RMA and waiting a few weeks on a new one. Any ideas?

lex said:
I have tried restoring to factory settings and installing only a few of my apps in my account. It'll happen without warning and without too many things running. I even watched it restart itself while I left it alone charging on my nightstand. Other than this issue, I LOVE using it, but I really don't want to have to resort to RMA and waiting a few weeks on a new one. Any ideas?
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Mine does the same thing. Any ideas?

timkanu said:
Mine does the same thing. Any ideas?
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My Nexus 5 has the same Problem. Nothing helps...
http://forum.xda-developers.com/showthread.php?t=2520587

Related

[Q] Restarting

So I've had the phone for about 3 weeks now and never had the restarting problem but now it's done it twice in the past 24 hours. Anyone know why it's doing it and how to fix it?
no one???? it's done it more again
hockeybpr25 said:
no one???? it's done it more again
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need details what rom/kernel are you using? or is it completely stock? whats running when it restarts if anything? check new apps maybe one is being screwy
blazing through on my VZ Droid Charge
Completely stock, haven't rooted my phone yet. The phone every time has just been sitting on my desk or I'll be holding it doing nothing. I always close everything after I use it using the task manager. Let me know if you need any other info, and thanks.
hockeybpr25 said:
Completely stock, haven't rooted my phone yet. The phone every time has just been sitting on my desk or I'll be holding it doing nothing. I always close everything after I use it using the task manager. Let me know if you need any other info, and thanks.
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hmm if its completely stock I couldn't say why, but maybe someone with more experience than me could chime in... as for a fix, perhaps if you backed everything up first, then a factory reset might do the trick
blazing through on my VZ Droid Charge
hockeybpr25 said:
Completely stock, haven't rooted my phone yet. The phone every time has just been sitting on my desk or I'll be holding it doing nothing. I always close everything after I use it using the task manager. Let me know if you need any other info, and thanks.
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I'd look at any apps you recently installed. My Fascinate would reboot quite a bit at times for no reason, it could be a Samsung glitch.
What I tell my customers to do is;
-check that there isn't any software updates
-pull the battery and wait 30 sec. I know it is the generic answer but it fixes most problems, it just like a computer if it not working right, restart. (Laptops mainly in pulling the battery.)
-or factory/data reset. It often will fix the issue but there are the few cases where it will not solve the problem. (and you will lose all of your stuff on your phone, contacts are backed up by Google or backup asst.)
-lastly, root it!!! no problems on my GummyCharged, v1.5, 2.3.4 (I don't tell my customer this choice)
Yeah I'm going to root soon. I just keep on reading these forums everyday so I can hopefully prepare for rooting with no issues.
Sent from my SCH-I510 using XDA Premium App

Screen Will NOT Time out

I just noticed this today, my screen is not timing out. I set it for 15sec and it is still lit up an hour later without touching it.
I rebooted it, seemed to work for a little while then it will go back to the same problem.
I'm rooted (of course) but running stock ICS with frozen bloatware.
Anybody experiencing the same issues? I don't mind rebooting, just that if I'm not paying attention my battery will die faster than it already is.
droidbabyxda said:
I just noticed this today, my screen is not timing out. I set it for 15sec and it is still lit up an hour later without touching it.
I rebooted it, seemed to work for a little while then it will go back to the same problem.
I'm rooted (of course) but running stock ICS with frozen bloatware.
Anybody experiencing the same issues? I don't mind rebooting, just that if I'm not paying attention my battery will die faster than it already is.
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I would try running Fix Permissions from within Rom Manager. If that doesn't work I would think that perhaps you have frozen something that doesn't seem related but may be spidered into your screenlock someone. Last but not least, there's the dreaded factory reset, but that shouldn't be too bad between TiBu and Google backup sync.
marinemansf said:
I would try running Fix Permissions from within Rom Manager. If that doesn't work I would think that perhaps you have frozen something that doesn't seem related but may be spidered into your screenlock someone. Last but not least, there's the dreaded factory reset, but that shouldn't be too bad between TiBu and Google backup sync.
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ok i will try this and report back.
Sent from my SAMSUNG-SGH-I727 using xda premium

Nexus 5 keeps crashing!

Managed to get myself one from the CPW yesterday afternoon, and since then I think my new phone has crashed about 150 times. Every time I open any browser app, it crashes. If I use the loud speaker then which back to earpiece while on a call, it crashes. The list goes on.
Anyone else experiencing anything like this?
I got mine from CPW and now had a single thing crash! A few apps have lagged for a second or two but that's becuase they haven't been updated I'm assuming.
But as far as the OS is concerned I have not had these problems. Maybe something went wrong during your update? I'd try a reset.
Sent from my Nexus 5 using xda app-developers app
stennett said:
I got mine from CPW and now had a single thing crash! A few apps have lagged for a second or two but that's becuase they haven't been updated I'm assuming.
But as far as the OS is concerned I have not had these problems. Maybe something went wrong during your update? I'd try a reset.
Sent from my Nexus 5 using xda app-developers app
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Thanks for the reply. Just tried a factory reset. I noticed that I didn't need to download the update this time. As soon as I tried a few of the apps it crashed.
Any other ideas?
JamesMcL13 said:
Thanks for the reply. Just tried a factory reset. I noticed that I didn't need to download the update this time. As soon as I tried a few of the apps it crashed.
Any other ideas?
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i had the play store crash on me quite abit when browsing my app purchase history, also the main launcher a couple of times. i don't think it's *quite* ready for primetime just yet. the price of being an early adopter i suppose.
Yeah suppose it is. I'm having to take it back today. It's restarting every 2 mins. Gutted!
JamesMcL13 said:
Managed to get myself one from the CPW yesterday afternoon, and since then I think my new phone has crashed about 150 times. Every time I open any browser app, it crashes. If I use the loud speaker then which back to earpiece while on a call, it crashes. The list goes on.
Anyone else experiencing anything like this?
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Click to collapse
The camera app crashed multiple times even after a reboot.
Also, when I was trying to search contacts the google search crashed.
I'm also having seemingly random crashes. At least a few times a day. No pattern. Could be from pressing the power button. Watching a video on YouTube. Just typing into this box. Anything. I already tried doing a factory reset. No luck.
Maybe a bad flash? Reflash factory image if it still crashes, return it. I've been using mine since Monday, the only thing that crashed was Firefox Beta but that's fixed now with the new update.
Had my nexus 5 for about 3 days now.
It randomly restarts through out the day,
I'll be watching youtube videos with the youtube app I'll just watch the volume bar just go to 0 when I'm not even touching the volume buttons, I'll turn it back up only for it to auto turn back down.
Today I'm having issues with the camera, very time load the camera and try to take a picture, it will just freeze and the phone will reboot.
I've also had issues with the WiFi connecting to my network, like I have to trick it into connecting.
I want to love this phone but all of this random crap is pissing me off.
bobafuzz said:
Maybe a bad flash? Reflash factory image if it still crashes, return it. I've been using mine since Monday, the only thing that crashed was Firefox Beta but that's fixed now with the new update.
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I'll give this a shot and report back!
How to understand crashed? Rebooted or just your apps crashed on it?
If only apps, it might be 'cause they are not compatible with Android KitKat yet.
Simonna said:
How to understand crashed? Rebooted or just your apps crashed on it?
If only apps, it might be 'cause they are not compatible with Android KitKat yet.
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For me it freezes up for around 5-10 seconds then restarts. There is no usage Or app associated.
Tried reloading the stock image. No difference. RMA it is!
Nexus 5 problem list:
Oops...my earlier reported problems with crashing were resolved after simply restarting phone...
Wow...I haven't had a single crash on Android from 1.6 all the way to 4.4.2 now. Guess I'm just lucky. I did have a Moto X that kept rebooting though, but it turned out to be a bad RAM chip. Maybe thats the problem here?

[Q] Moto g screen response issues

Hey all. I've gotten good responses here before so I figured I'd come back.
Right, well, I've had a Moto G for not too long now, so I was surprised when I woke up this morning and there were huge latency issues on the screen. About a 3/4 of a second delay. It was working perfectly the other day, and I'm confused. My phone has never had root access and still doesn't. The strangest things I've noticed when using a screen tester app is that only when one finger is down is there latency. Two to five fingers is as fast as it should be.
And also, the soft buttons are working fine, the ones down the bottom.
So if anyone can tell me what's wrong, or perhaps what I should do to correct this phone killing problem, I would be thrilled.
(PS. I've noticed a dead pixel at the top right of my scree. Perhaps they are related issues?
Thanks again for any or all help! ^^
-Aro
Have you factory reset the phone yet?
ATRIXXIRTA said:
Have you factory reset the phone yet?
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Mmm... Let me just backup my phone first, I have a lot of highly valued info on it.
I've don soft resets and such, but yeah, I'll factory reset it now.
Arobynn said:
Mmm... Let me just backup my phone first, I have a lot of highly valued info on it.
I've don soft resets and such, but yeah, I'll factory reset it now.
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Its always a good place to start. Could just be some background app data causing havoc.
hmmm...
Mmkay, I reset the phone, and nothing changed. Still getting the latency, even just from moving around the home screen.
Any other suggestions?
Arobynn said:
Mmkay, I reset the phone, and nothing changed. Still getting the latency, even just from moving around the home screen.
Any other suggestions?
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That sounds like it could be a hardware issue then. There wont be any software changes you can make to fix it if a factory reset didn't help.
You may have to warranty the thing.
Is it through a carrier or did you just buy it outright?
Oh man I'm really sorry about this, not replying. I fixed it with factory reset but keeping my SIM in the machine.
Thank you xD

Freezing - Not sure if random

So since about 2 days ago the phone just start freezing. Sometimes it just restarted randomly, but mainly freezing at least every 5 minutes. The power button alone wouldn't turn it off no matter how long I held it. Always have to use Pwr+Vol Down to reboot.
I put up with it because I've been busy, but finally tried wiping cache - no profit. Tried safe mode - no profit. Factory reset- negative profit. After the reset it just seems to restart a bit more often but in general it freezes less, making the timing seem even more random.
This happened when I first got it (used). It was restarting due to the fresh 7.0 update. So a factory reset fixed it and it was smooth sailing for like 3 months or something. I know there was a minor system update a few days ago but those dont usually call for a factory reset. I tried it anyway and it just didnt work. I had actually even tried uninstalling all the app updates from the night before it started happening. but safe mode couldn't even fix the problem so I guess that was moot.
Software version: G920VVRS4DQE1
Stock everything - I dont hack my daily drivers at all
Android 7.0
Mainly I'd like to know if Im alone. A fix would be great but I'm hoping it's not specific to my device. If it's a hardware issue I'm gonna give it a swift toss down the stairs and maybe deliver a nasty curb stomp to it right afterward.
Any advice?
I'm running into the same exact issue. Same build, and am running out of ideas.
Lathorus said:
I'm running into the same exact issue. Same build, and am running out of ideas.
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Good to know its not just me. Did it start after a recent update for you also? That would give me hope that its not faulty hardware. Maybe just a bad update.
sawyerbenjamin said:
Good to know its not just me. Did it start after a recent update for you also? That would give me hope that its not faulty hardware. Maybe just a bad update.
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Yes, it started right after I got a small update. I'm hoping a fix will come. (I'm on verizon).
Lathorus said:
Yes, it started right after I got a small update. I'm hoping a fix will come. (I'm on verizon).
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Same for Verizon. I guess I'll just hold out, using a backup phone, until a new update hopefully fixes it.
Lathorus said:
Yes, it started right after I got a small update. I'm hoping a fix will come. (I'm on verizon).
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Gonna go ahead and revive this. It seems to work fine when the sim card is out. I recommend you see if it's the same with you. I've charged it up before work multiple times before work days and come home from to see that it never restarted. I was able to test this using the fingerprint feature; it isn't asking me to use pattern like it does after boot.
No one else is chiming in but, since we're both on Verizon, I'm having a feeling that it's directly related to the SIM/carrier.

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