ATT and SMS Issues - Nexus 5 Q&A, Help & Troubleshooting

Hello, I just activated my N5 on ATT. LTE/4G is working well. Calls are fine. However, I cannot send/receive SMS. I've searched the forums for the proper APN settings. I've tried a few. Still no joy. Any ideas on what could be the problem?
TIA!

Ymees said:
Hello, I just activated my N5 on ATT. LTE/4G is working well. Calls are fine. However, I cannot send/receive SMS. I've searched the forums for the proper APN settings. I've tried a few. Still no joy. Any ideas on what could be the problem?
TIA!
Click to expand...
Click to collapse
Can you take it into AT&T or call? Seems like that would be the easiest way to get it fixed. I'm using their GoPhone service and have great LTE and send/receive SMS/MMS through Hangouts.

laur3n.newm4n said:
Can you take it into AT&T or call? Seems like that would be the easiest way to get it fixed. I'm using their GoPhone service and have great LTE and send/receive SMS/MMS through Hangouts.
Click to expand...
Click to collapse
Really? Can you share your APN settings?

Ymees said:
Really? Can you share your APN settings?
Click to expand...
Click to collapse
Sure:
APN Name - ATT Phone
APN - phone
Proxy - not set
Port - not set
Username - not set
Password - not set
Server - not set
MMSC - http://mmsc.mobile.att.net
MMS Proxy - proxy.mobile.att.net
MMS Port - 80
MCC - 410
Authentication Type - not set
APN type - default,mms,supl,fota
APN Protocol - IPv4
APN Roaming Protocol - IPv4
Bearer - unspecified
MVNO type - none
Hope that helps.
Edited to add that I went into the AT&T store to get the service set up, since I'd never used anything AT&T related before, so this is a brand new SIM on a brand new plan.

Related

4.4 Droid Ultra ATT

Name ATT phone
APN WAP.Cingular
Proxy not set
Port not set
Username [email protected]
Password CINGULAR1
server not set
MMSC http://mmsc.cingular.com
MMS Port 80
MCC 310
MNC 410
Authen type not set
Apn type not set
APN protocol IPv4
APN roaming protocol IPv4
Bearer unspecified
MNVO type none
Those are my APN setting it did work now I'm having problems of drop calls a lot and received calls it work great until yesterday. Verizon didn't do something to my phone can they? I need help I'm a noob on this I don't know what to do my Ultra is stock phone 4G LTE I seen a lot ATT apn but do I have the right one? Thank you so much for your help.
eek88dj said:
Name ATT phone
APN WAP.Cingular
Proxy not set
Port not set
Username [email protected]
Password CINGULAR1
server not set
MMSC http://mmsc.cingular.com
MMS Port 80
MCC 310
MNC 410
Authen type not set
Apn type not set
APN protocol IPv4
APN roaming protocol IPv4
Bearer unspecified
MNVO type none
Those are my APN setting it did work now I'm having problems of drop calls a lot and received calls it work great until yesterday. Verizon didn't do something to my phone can they? I need help I'm a noob on this I don't know what to do my Ultra is stock phone 4G LTE I seen a lot ATT apn but do I have the right one? Thank you so much for your help.
Click to expand...
Click to collapse
I got it solved! Thank you!
eek88dj said:
I got it solved! Thank you!
Click to expand...
Click to collapse
What was the problem. Im thinking of getting this phone & I have ATT.
GTKiller said:
What was the problem. Im thinking of getting this phone & I have ATT.
Click to expand...
Click to collapse
my apn settings were wrong. I had to download phone info set on gsm auto...
eek88dj said:
my apn settings were wrong. I had to download phone info set on gsm auto...
Click to expand...
Click to collapse
Was this a Verizon phone you bought and just put a ATT sim in or did you have to do anything to the phone to make it work
Please read....The settings are in this thread I had to change the apn settings to ATT I bought the nano sim card yes it was a Verizon phone. Yes it worked. You H+ it between 3G and 4G. ...you have to go to your mobile settings change to gsm/lte/umts network mode to umts..or download the phone info pak....u can change the setting there to...
eek88dj said:
my apn settings were wrong. I had to download phone info set on gsm auto...
Click to expand...
Click to collapse
If u buy it...I will help u set it up. It's not that hard to do. Thanks

Att mms still not working.. Help!

AT&T mms still not working.. Help!
I just came over to this phone from a galaxy s5. I do have a LTE sim and popped it in and all works but I cannot send or receive mms. Here are my access point settings
Name
ATT lte
Apn
Pta
Proxy
Not set
Port
Not set
Username
Not set
Password
Not set
Server
Not set
Mmsc
Http://mmsc.mobile.att.net
Mms proxy
Proxy.mobile.att.net
Mms port
80
Mcc
310
Mnc
410
Authentication type
Not set
Apn type
Default,mms,supl,hipri
Apn protocol
Ipv4
Apn roaming protocol
Ipv4
Apn enabled
Bearer
Unspecified
Mvno type
None
Now as far as I know those settings are correct. Anyone have any ideas?
Sent from my A0001 using Tapatalk
reno55 said:
AT&T mms still not working.. Help!
I just came over to this phone from a galaxy s5. I do have a LTE sim and popped it in and all works but I cannot send or receive mms. Here are my access point settings
Name
ATT lte
Apn
Pta
Proxy
Not set
Port
Not set
Username
Not set
Password
Not set
Server
Not set
Mmsc
Http://mmsc.mobile.att.net
Mms proxy
Proxy.mobile.att.net
Mms port
80
Mcc
310
Mnc
410
Authentication type
Not set
Apn type
Default,mms,supl,hipri
Apn protocol
Ipv4
Apn roaming protocol
Ipv4
Apn enabled
Bearer
Unspecified
Mvno type
None
Now as far as I know those settings are correct. Anyone have any ideas?
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
Add "admin" to APN type.
Are you using any Adblocking App ? If yes, change MMS Port to 8080
reno55 said:
AT&T mms still not working.. Help!
I just came over to this phone from a galaxy s5. I do have a LTE sim and popped it in and all works but I cannot send or receive mms. Here are my access point settings
Name
ATT lte
Apn
Pta
Proxy
Not set
Port
Not set
Username
Not set
Password
Not set
Server
Not set
Mmsc
Http://mmsc.mobile.att.net
Mms proxy
Proxy.mobile.att.net
Mms port
80
Mcc
310
Mnc
410
Authentication type
Not set
Apn type
Default,mms,supl,hipri
Apn protocol
Ipv4
Apn roaming protocol
Ipv4
Apn enabled
Bearer
Unspecified
Mvno type
None
Now as far as I know those settings are correct. Anyone have any ideas?
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
kash_si said:
Add "admin" to APN type.
Are you using any Adblocking App ? If yes, change MMS Port to 8080
Click to expand...
Click to collapse
Anyone that is still experiencing the issue please follow this link and vote this subject up.
https://jira.cyanogenmod.org/browse/BACON-3371
This is the bug log for Cyanogen and they just escalated the issue to critical.
ATT Intruder said:
Anyone that is still experiencing the issue please follow this link and vote this subject up.
https://jira.cyanogenmod.org/browse/BACON-3371
This is the bug log for Cyanogen and they just escalated the issue to critical.
Click to expand...
Click to collapse
@ATT Intruder,
1) verify that you have the correct SIM card according to your data plan e.g. LTE SIM. Link provided here is for AT&T.
2) Register your OPO's IMEI number in your local carrier's system by visiting the local store & verify the status bar shows e.g. LTE next to the data connection.
I hope this helps.
kash_si said:
@ATT Intruder,
1) verify that you have the correct SIM card according to your data plan e.g. LTE SIM. Link provided here is for AT&T.
2) Register your OPO's IMEI number in your local carrier's system by visiting the local store & verify the status bar shows e.g. LTE next to the data connection.
I hope this helps.
Click to expand...
Click to collapse
Appreciate your feedback. None of that is the issue, if you click on the link you'll see what many of us are dealing with. It's a known bug.
Thanks again, I do appreciate it.
Sent from my A0001 using XDA Free mobile app

Help! SMS & MMS Stopped Working!

My Problem(s)::crying:
SMS messages give an immediate error that they could not be sent. MMS messages say sending for many minutes before finally giving the same error.
Did it ever work?
Yes. I had sent and received SMS messages after flashing. Cannot confirm MMS, becuase I had not used it since flashing my ROM.
What precipitated / brought the problem to the fore?
I was trying to get Sprint voicemail working on my recently flashed phone ([ROM][OFFICIAL][KitKat 4.4.4][moto_msm8960_jbbl] PAC-ROM 4.4.4.RC-2). I tried several apk's for Sprint's Visual Voice. I could not get 5.x or 6.x to work. After following a few dead end threads with those, I installed Google Voice and was trying to use it for my Sprint voicemail. With each of these I uninstalled and rebooted before going on the next try.
I see threads about Google Hangouts causing problems with Sprint SMS /MMS. It is installed, but I am unfamiliar with the App because I have never used it. I think it is only there because Google Voice needs it.
I have used Google Voice on my laptop to call Red Pocket Mobile when I need to troubleshoot my phone. So, before I installed it on my phone I already had it set up in my google account. Not sure how/why that matters, but there is the possibiltiy that some configuration setting in my account is wrong for integrating with my XT897.
Basic Troubleshooting Info:
I can do any of these without a problem on wi-fi or LTE: Google Play Store, Chrome, Firefox, etc. I am also able to make and receive voice calls.
In PAC-ROM:
Settings - Wireless Networks - More... -
Default SMS app is set to Messaging
Voice+:
Setting this to Disabled and rebooting does not fix
Setting this to my Google Voice gmail account does not fix
u need to set the APN for MMS i think.
Settings->Network Settings->APN
there you need to add a Entry
for SMS iam not sure
APN Info
huhu1312 said:
u need to set the APN for MMS i think.
Settings->Network Settings->APN
there you need to add a Entry
for SMS iam not sure
Click to expand...
Click to collapse
SMS was working with the APN I created for Red Pocket Mobile before I started trying to get my voice mail to work.
Here is the APN I created for Red Pocket Mobile:
Name: Red Pocket
APN: n.r6.ispsn
Proxy: Not set
Port: not set
username: [my_cell_number]@redpocket.sprintpcs.com
Password: not set
Server: not set
MMSC: http//mms.sprintpcs.com
mms proxy: 68.28.31.7
mms port: 80
MCC: 310
MNC: 120
Authentication Type: Not set
APN type: default,mms
APN protocol: IpV4/ipV6
APN roamingprotocol : IpV4/ipV6
you changed your network?
if u are on sprint now u need to set this apn
Name Sprint
APN cinet.spcs
Proxy blank
Username blank
Password blank
Server blank
MMSC http://mms.sprintpcs.com/servlets/mms
MMS Proxy 68.28.31.7 6
MMS Port 80
MMC 234
MNC 15
Authentication type not set
APN Type internet + mms
APN Protocol IPv4
APN enable/disable blank
Read more at: http://www.4gtricks.com/2014/08/sprint-apn-settings-sprint-4g-apn-settings.html
huhu1312 said:
you changed your network? ...
Click to expand...
Click to collapse
No, my phone company is Red Pocket Mobile. They are a Sprint MVNO.
Yesterday evening I was out for work. I received an SMS message on my phone. I noticed that my phone was showing 4 bars of signal. I only usually see 1 or 2 at my house. I thought that might be the problem. Unfortunately, I tried sending and got the same errors for SMS and MMS even with 4 bars of signal.
This morning, I installed Network Cell Info Mini in my phone just now using LTE. It shows I have +-100 dBm of signal. Trying to send MMS over the same network still produces the same error.
I also found this thread of similar problems in Sprint's forums.
I would recommend restoring stock, make sure EVERYTHING works that you need to work before flashing any aftermarket ROM.
If it all works on the stock ROM, then you know you have a software configuration issue / limitation.
arrrghhh said:
I would recommend restoring stock, make sure EVERYTHING works that you need to work before flashing any aftermarket ROM.
If it all works on the stock ROM, then you know you have a software configuration issue / limitation.
Click to expand...
Click to collapse
Sorry it took so long to post a follow-up on this. I finally had time to meticulously do this.
This is what I did that worked:
1. flashed my rooted Jelly Bean stock ROM back on with TWRP
2. after i booted up i updated the PRL then successfully sent and received a txt
3. flashed back my pac-rom
4. after rebooting, successfully sent and received a txt :victory:

Fix for MMS issues on Pixel 2 on T-Mobile while connected to certain Wi-Fi networks

This was also posted as a reply on the Pixel 2 XL Q&A forum here and I figured other T-Mobile Pixel 2 users would find this useful since this fix works on both the Pixel 2 and Pixel 2 XL.
Situation
My wife was unable to send MMSs on T-Mobile with her Pixel 2. Finally realized it had to do when connected to Wi-Fi, but only when connected to the EAP Wi-Fi at work. Since we work for the same company, I tested with my Pixel 2 XL and it is happening to me too. It works fine at home on our Wi-Fi and on the mobile network, but not when we are on our work's Wi-Fi. I can disable Wi-Fi at work and the MMS sends. Both phones have the same dysfunction. I normally use Google Voice and I never receive MMSs directly to my phone and had not noticed the issue up to this point.
I did a test where I added my Google Voice number and my wife's number in a group message with my phone's number and tested connecting on Wi-Fi, mobile network, and work Wi-Fi and every time we are on the work's Wi-Fi, MMSs fail to send or receive. I know it is happening to only Pixel 2s and no one else because my wife's previous phone, a T-Mobile Galaxy S7, worked fine on any network to send/receive MMSs. I have reset network settings and APN settings back to default, no change. From what research on the issue I could find, people were changing APN settings. Looking at the APN settings, I realized the two T-Mobile MMS listings have the APN listed as "TMUS," whereas the default APN is listed as "fast.t-mobile.com." Since "TMUS" is not a valid domain name, I changed the first T-Mobile MMS APN to fast.t-mobile.com and MMS started working on the work's Wi-Fi. I reset my APN settings back to default and it stopped working on my work's Wi-Fi again (as expected). I thought that I should leave the default APNs alone, just in case, and decided to create a third T-Mobile MMS APN with fast.t-mobile.com as the APN. This third T-Mobile MMS APN somehow allows MMSs to work on the company's Wi-Fi.
Fix
This fix seems to be the least amount of work and is very easily undone.
Go to Settings > Network & Internet > Mobile network > Access Point Names.
Tap on the 3 dot menu at the upper-right and select "Reset to default."
Create a new APN with the following settings:
Name: T-Mobile MMS
APN: fast.t-mobile.com
Proxy, Port, Username, Password, and Server: Not Set
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc (When typing this in, make sure auto correct doesn't change anything since URLs are case sensitive!)
MMS Proxy and MMS Port: Not Set
MCC: 310 (Should already be set)
MNC: 260 (Should already be set)
APN Type: mms
APN Protocol: IPv6
APN Roaming Protocol: IPv4
Bearer: Unspecified
MVNO Type: None
MVNO Value: Not Set
Tap on the 3 dot menu and select "Save."
Reboot your phone for good measure (may not be necessary) and open Android Messages.
Send a MMS or group MMS on and off the Wi-Fi network you are having issues on to see if it sends. If you have several queued up messages that haven't sent, you may need to tap to resend them and they may become out of order on the recipient's end.
If you ever wanted to undo these changes, you can either reset the APN settings or remove the fast.t-mobile.com one.
Conclusions
The main thing to note about this is that it is the same as the other T-Mobile MMS APNs, but has TMUS replaced with fast.t-mobile.com. If you look at the actual default fast.t-mobile.com APN, you'll notice that "mms" isn't listed among the others in APN Type. I feel, if I could edit that default fast.t-mobile.com APN, the problem would be fixed by adding ",mms" at the end. I assume one could duplicate everything in the default one and add it that way, but I wanted to provide the simplest, non-invasive fix possible that would not result in any future or unforeseen problems. When the phone/Google Messages/text message app consults the APNs while on an enterprise Wi-Fi connection, I assume it goes through each one to attempt to find one with MMS in the APN type and then attempts to contact the APN via its domain name, but fails since TMUS is not valid. I am not sure why it doesn't go ahead, verifies a working data connection, and then sends the MMS using http://mms.msg.eng.t-mobile.com/mms/wapenc as it seems to do fine on other Wi-Fi networks. The phones are like, "Whelp, I'm on an enterprise Wi-Fi connection and I need me an MMS APN with a FQDN or I aint workin'!" I do not know what makes my company's Wi-Fi so different from my home Wi-Fi aside from it using EAP authentication. This wasn't a problem on my wife's previous phone (T-Mo Galaxy S7). I had the 2016 Pixel for a while, but I use Google Voice and would not normally notice the MMS issues.
If anyone has a good theory as to wth is going on, please contribute! I think its some sort of wonky Oreo issue. I hope this helps anyone who was as frustrated as I was!
Every family group text used to be a nightmare. This solved all my MMS maladies. Thank you for the nice writeup!

Nex S hotspot feature?

Anyone having issues with the hotspot feature where it will turn on but when any devices connect to it will not have access to Internet. I've tried setting it both wide open and passwords and nothing. I've even tried different sims (TMobile and ATT) all apn setting seem to be correct as well. I was wondering if anyone else is having this issue?
Update: Thanks to Saloei for the find!
1. Settings\Mobile Network\Carrier\Automatic Registration to disabled - reboot (takes a minute to find carriers)
2. Settings\Mobile Network\Access Point Name (APN)
Create new APN with the following settings:
Name - T-Mobile US LTE
APN - fast.t-mobile.com
Proxy - Not set
Port - not set
Username - Not set
Password - Not set
Server - Not set
MMSC -http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS Proxy - Not set
MMS Port - Not set
MCC - 310
MNC - 260
Authentication Type - Not set
APN Type - default,mms,ims*
APN Protocol - IPv4/IPv6
APN Roaming Protocol IPv4
APN - ENABLE
Bearer - Unspecified*
MVNO Type - None
MVNO Value - not set
3. Select new APN by taping the empty space on the far right of the newly made APN (screenshot)
That should be it, thanks again to Saloei.
First test ... Everything is okay and working.
T-Mobile Germany
Co.okie4u said:
First test ... Everything is okay and working.
T-Mobile Germany
Click to expand...
Click to collapse
Good to know. Are you on the latest update 1.15.7?
Yes, since i have the device.
After the initial setup the update was installed directly.
r32inc said:
Anyone having issues with the hotspot feature where it will turn on but when any devices connect to it will not have access to Internet. I've tried setting it both wide open and passwords and nothing. I've even tried different sims (TMobile and ATT) all apn setting seem to be correct as well. I was wondering if anyone else is having this issue?
Click to expand...
Click to collapse
I'm having the same problem you have. I also tried it no passwords needed and still no Internet! I tried it with a tablet and a cell phone.
Saloei said:
I'm having the same problem you have. I also tried it no passwords needed and still no Internet! I tried it with a tablet and a cell phone.
Click to expand...
Click to collapse
Have you uninstalled any system apps?
justinswidebody said:
Have you uninstalled any system apps?
Click to expand...
Click to collapse
No apps uninstalled.
Saloei said:
I'm having the same problem you have. I also tried it no passwords needed and still no Internet! I tried it with a tablet and a cell phone.
Click to expand...
Click to collapse
Curious what carrier are you on?
r32inc said:
Curious what carrier are you on?
Click to expand...
Click to collapse
T-Mobile. I used mobile hotspot many times in the past with my previous phone. I think I'll call them up just to be sure tethering is still active on my account.
Check the apn settings.
Sometimes automatic apn setups add a proxy ip, and that could cause an issue.
fatouraee said:
Check the apn settings.
Sometimes automatic apn setups add a proxy ip, and that could cause an issue.
Click to expand...
Click to collapse
Doesn't look like any proxy are set.
Ok guys, my entire page response to this problem was just deleted so I'm re-posting. I was able to get Hot-Spot working with the help of my T-Mobile Tech. I wasn't able to create and then select a new APN so I disabled Settings\Mobile Network\Carrier\Automatic Registration to disabled - reboot. It took a while to disable but it happened! I was able to create and select a new APN with the following settings according to the T-Mobile tech. I'm located in the eastern USA
NEW APN settings:
Name - T-Mobile US LTE
APN - fast.t-mobile.com
Proxy - Not set
Port - not set
Username - Not set
Password - Not set
Server - Not set
MMSC - http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS Proxy - Not set
MMS Port - Not set
MCC - 310
MNC - 260
Authentication Type - Not set
APN Type - default,mms,ims
APN Protocol - IPv4/IPv6
APN Roaming Protocol IPv4
APN - ENABLE
Bearer - Unspecified
MVNO Type - None
MVNO Value - not set
Saloei said:
Ok guys, my entire page response to this problem was just deleted so I'm re-posting. I was able to get Hot-Spot working with the help of my T-Mobile Tech. I wasn't able to create and then select a new APN so I disabled Settings\Mobile Network\Carrier\Automatic Registration to disabled - reboot. It took a while to disable but it happened! I was able to create and select a new APN with the following settings according to the T-Mobile tech. I'm located in the eastern USA
NEW APN settings:
Name - T-Mobile US LTE
APN - fast.t-mobile.com
Proxy - Not set
Port - not set
Username - Not set
Password - Not set
Server - Not set
MMSC - http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS Proxy - Not set
MMS Port - Not set
MCC - 310
MNC - 260
Authentication Type - Not set
APN Type - default,mms,ims
APN Protocol - IPv4/IPv6
APN Roaming Protocol IPv4
APN - ENABLE
Bearer - Unspecified
MVNO Type - None
MVNO Value - not set
Click to expand...
Click to collapse
I tried but for some reason I'm unable to select the new apn I created using your info posted
I had the same problem. I kept trying and was able to select. I had to touch all the way to the far right of my new APN. Don't know if that was the solution but just keep trying near the edge to right of your new one.
Saloei said:
I had the same problem. I kept trying and was able to select. I had to touch all the way to the far right of my new APN. Don't know if that was the solution but just keep trying near the edge to right of your new one.
Click to expand...
Click to collapse
It worked you have to tap the very right blank section. Refer to screen shot.
Thanks!! It's working!!
Reboot! Then let us know if Hot-Spot worked.
Saloei said:
Reboot! Then let us know if Hot-Spot worked.
Click to expand...
Click to collapse
Yup worked I updated the first post with the solution thanks Saloei.
r32inc said:
Yup worked I updated the first post with the solution thanks Saloei.
Click to expand...
Click to collapse
Nice! NP
Wow! Just spent half hour on the phone. The tech from Philippines raved about this phone but couldn't get hotspot to work. He made me create the new APN but did not make me perform the first step (disabling auto registration of the networ). Also, He asked me to choose IPv6 and not either. Worked a charm, thank you so much!

Categories

Resources