Sprint LTE Problems? - Nexus 5 Q&A, Help & Troubleshooting

I have been unable to access LTE on my 32 GB Nexus 5. I went into a sprint store yesterday where all the S3, S4, and Moto X had LTE and yet I still couldn't connect. I have put a SIM card in my phone and the sprint rep confirmed that my SIM is active, and another sprint rep confirmed that the tower closest to my house definitely hsa 4G LTE active.
https://community.sprint.com/baw/mo...ssion?content=/api/core/v2/discussions/138887
https://community.sprint.com/baw/mo...ssion?content=/api/core/v2/discussions/138984
https://community.sprint.com/baw/mo...ssion?content=/api/core/v2/discussions/139079
There is also a thread on reddit:
http://www.reddit.com/r/Nexus5/comments/1q5drw/sprint_lte_problems_nexus_5_general/
I tried re-flashing the factory image last night just in case last night and that didn't solve the problem.
Is anybody on here having this problem?

touchfan said:
I have been unable to access LTE on my 32 GB Nexus 5. I went into a sprint store yesterday where all the S3, S4, and Moto X had LTE and yet I still couldn't connect. I have put a SIM card in my phone and the sprint rep confirmed that my SIM is active, and another sprint rep confirmed that the tower closest to my house definitely hsa 4G LTE active.
https://community.sprint.com/baw/mo...ssion?content=/api/core/v2/discussions/138887
https://community.sprint.com/baw/mo...ssion?content=/api/core/v2/discussions/138984
https://community.sprint.com/baw/mo...ssion?content=/api/core/v2/discussions/139079
There is also a thread on reddit:
http://www.reddit.com/r/Nexus5/comments/1q5drw/sprint_lte_problems_nexus_5_general/
I tried re-flashing the factory image last night just in case last night and that didn't solve the problem.
Is anybody on here having this problem?
Click to expand...
Click to collapse
Yeah, it seems a number of us are having this problem. We have another thread going here: http://forum.xda-developers.com/showthread.php?t=2515200, albeit still unsolved.

Related

Well this just sucks...

27 days into the TB and since 3pm yesterday no more 3G signal. I only can get 4G when I'm in town. Not sure what happened, worked a bit with Verizon who actually thought it could be a tower issue but talked to a few friends at work they have 3G no problem. I flashed back to stock rooted, then stock no root and still same issue. Sucks at home since 4G doesn't go that far and without 3G I get no signal. Verizon said no problem take to the store and they replace.
Well its not the phone.... SIM CARD!!
Guys at the Verizon store say they have been seeing phones come in that 3g or 4g just stops working and they have been replacing the sim card. Sure enough fixed the issue. Then they tried to tell me that the LTE app could be the cause, so I removed it and dialed the number to the phone menu.. they just looked at me. Then I asked if that is the case, why did they just tell me they have been seeing phones come in that have the same problem and the sim card fixes it, I bet those phones don't toggle the 4g and 3g... They shut up.. Even Verizon TS over the phone says they know about the app and its not the problem! Oh well, get to root again tonight..

[Q] samsung Skyrocket data LTE network issues

Hello,
I just purchased a samsung 1727 actually my Infuse quit on me so my friends over at Asurion (At&t's insurance ppl) sent me the skyrocket as my replacement phone.
My question is when I placed my personel SIM card and another sim (both have data plans btw) into the 1727 i noticed I didnt have a data network outside my wifi coverage area. This wasnt an issue with the infuse . Do I have to upgrade to an LTE sim card ? The rep at att.com said my old sim card isnt compatible with the NEW LTE network and she has to provision a new one so it will work in the 1727.. Does this make any sense , has anyone had the same issue thanks for any help .....
Think it makes some sense. I upgraded from a Tilt2 to the i727 when it was first released last year and had no data so I brought it over to local AT&T store. The clerk grabbed a new SIM, scanned it and punched in some stuff into the computer, and my i727 LTE was all set to go.
Needs a new SIM card
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
I think you are correct
I have the same thing on Rogers in Canada. I called them and they told me the same thing.
I haven't tried getting the new SIM yet, but I will reply back here when I do.

Samsung s4 Google Edition on ATT

Don't see a forum for Samsung s4 google edition so I am posting here.
Anyone else having an issue when trying to activate this phone on ATT? They act like they never heard of it, give all these lame "well we cannot gaurantee it will work since it's unlocked" and then telling me their system will not allow them to put a LTE plan on it..
wtf?
puma1 said:
Don't see a forum for Samsung s4 google edition so I am posting here.
Anyone else having an issue when trying to activate this phone on ATT? They act like they never heard of it, give all these lame "well we cannot gaurantee it will work since it's unlocked" and then telling me their system will not allow them to put a LTE plan on it..
wtf?
Click to expand...
Click to collapse
Noticed a couple threads similar over the various s4 sections.
I'm in Canada but know that my device is not required by my provider it enable data. I change devices about every 8 months and can just swap out the SIM and I'm good to go.
If AT&T has issues with the Google edition s4 couldn't you just say that it's a normal s4 bought of eBay or Craig's list to have an lte data plan enabled?
Sent from my Nexus 10 using xda premium
mymusicathome said:
Noticed a couple threads similar over the various s4 sections.
I'm in Canada but know that my device is not required by my provider it enable data. I change devices about every 8 months and can just swap out the SIM and I'm good to go.
If AT&T has issues with the Google edition s4 couldn't you just say that it's a normal s4 bought of eBay or Craig's list to have an lte data plan enabled?
Sent from my Nexus 10 using xda premium
Click to expand...
Click to collapse
No because in the IMEI comes up as unlocked device in their system and they pretty much are trying to get you off the phone at that point. Tried 3 diffrent reps and asked to be connected to next tier tech support.
Another update.. I gave them an IMEI from a note 2 i have.. LTE plan went on fine.. but the phone doesn't get anything more than hspa+.. 4mb down. THis is BS.. if they cannot connect the phone or I have to jump through hoops like I had to with the NExus 4 (which i had to call in like every month to have something reset) I am going to just send it back Not worth the headache.
puma1 said:
No because in the IMEI comes up as unlocked device in their system and they pretty much are trying to get you off the phone at that point. Tried 3 diffrent reps and asked to be connected to next tier tech support.
Another update.. I gave them an IMEI from a note 2 i have.. LTE plan went on fine.. but the phone doesn't get anything more than hspa+.. 4mb down. THis is BS.. if they cannot connect the phone or I have to jump through hoops like I had to with the NExus 4 (which i had to call in like every month to have something reset) I am going to just send it back Not worth the headache.
Click to expand...
Click to collapse
Might want to give it a little bit. Or go for a walk/drive. Sometimes it can take time to lock on to the correct tower
Sent from my Nexus 10 using xda premium
mymusicathome said:
Might want to give it a little bit. Or go for a walk/drive. Sometimes it can take time to lock on to the correct tower
Sent from my Nexus 10 using xda premium
Click to expand...
Click to collapse
Doubt it.. got escalated up to manager,.. basically you will not get lte on these devices. Only on att branded phones. That is the message I am being told directly. This is total BS I f'n hate ATT. Whoever is buying this for ATT beware.. your going to have a bad time. I am sending this right back as it's just as crippled as the nexus 4 with this carrier.
I bought a I9505 and had same issue (no LTE).
I have 3 lines with AT&T and I could watch the AT&T website update as I used different SIMs in the I S4, the Vivid and a Nexus 7 (3G).
I was lucky that I bought the i S4 from Amazon so no problem with refund.
I suspect if you had a never used SIM and a S4 IMEI you could get LTE.
One line was ready for an upgrade.
I got the AT&T S4 and used an 'old' SIM and connected to LTE with no problem.
As soon as I bought the AT&T S4 an email was sent and it provided a process for on line registration of the S4.
I've never seen that before and didn't do it.
I got my GE on AT&T today. My notification bar says LTE. I ran some speed tests and got about 10 mbps down but I am at work in a poor reception area. When I get home I'll try it but I better get at least 40 mpbs down or this is being returned
sheriffa said:
I got my GE on AT&T today. My notification bar says LTE. I ran some speed tests and got about 10 mbps down but I am at work in a poor reception area. When I get home I'll try it but I better get at least 40 mpbs down or this is being returned
Click to expand...
Click to collapse
Sheriffa, how did you activate it when yuo got it?
I ended up giving them an imei from a note 2 and they said they were able to put an LTE plan on.. yet the signal bar shows H.
puma1 said:
Sheriffa, how did you activate it when yuo got it?
I ended up giving them an imei from a note 2 and they said they were able to put an LTE plan on.. yet the signal bar shows H.
Click to expand...
Click to collapse
I didn't have to activate it. I simply plugged in my sim card and it worked.
I am coming from an AT&T S3
sheriffa said:
I didn't have to activate it. I simply plugged in my sim card and it worked.
I am coming from an AT&T S3
Click to expand...
Click to collapse
I am going to just return this I think if I try elsewhere later and stil get slow speeds. Just was shocked multiple people saying they do not support it. I even contacted google and let them know. Doubt they care.
Just get a imei number from a att phone and give it to them, it'll work. I had to do this with my galaxy nexus to get full hspa+
Sent from my GT-I9505 using Tapatalk 4 Beta
What should we be getting for DL/UL speeds?
Why would you call to activate it? Just pop in your Sim card and your good to go. I never had an issue doing this and I get lots of different phones unlocked and from different countries some times.
But I agree why is there no forums for this phone? Does motochopper root method work on this phone and I assume we can use T-Mobile version recoveries and Roms fine on this phone? Does anybody know? Sorry to get off topic.
Sent from my GT-I9505 using xda premium
If you already have a LTE SIM on ATT from another phone just pop it into the GE and it will work just fine. If you do not you will have to go through the process the OP is taking about as the IMEI is not loaded as a LTE device and they will need to put one in for you to activate the LTE.
Saves a lot of time and headaches to already have an LTE SIM for ATT.
planoman said:
If you already have a LTE SIM on ATT from another phone just pop it into the GE and it will work just fine. If you do not you will have to go through the process the OP is taking about as the IMEI is not loaded as a LTE device and they will need to put one in for you to activate the LTE.
Saves a lot of time and headaches to already have an LTE SIM for ATT.
Click to expand...
Click to collapse
How can someone tell if the have an lte sim?
planoman said:
If you already have a LTE SIM on ATT from another phone just pop it into the GE and it will work just fine. If you do not you will have to go through the process the OP is taking about as the IMEI is not loaded as a LTE device and they will need to put one in for you to activate the LTE.
Saves a lot of time and headaches to already have an LTE SIM for ATT.
Click to expand...
Click to collapse
Just FYI if you do this and have tethering/hotspot in your plan then you will need to call AT&T so they can add the new IMEI. THey will also delete the old one on file, so if you're into swapping SIMs (I like to go between the iPhone 5 and S4, although in the past few weeks it's been all S4), then you won't be able to turn on hotspot/tethering without arranging a workaround or calling AT&T every time.
puma1 said:
I am going to just return this I think if I try elsewhere later and stil get slow speeds. Just was shocked multiple people saying they do not support it. I even contacted google and let them know. Doubt they care.
Click to expand...
Click to collapse
check to see if you have the right APNs.
I saw over in the HTC ONE forum that the GE came with a weird APN.
PTA or ATT PHONE
Take it to ATT store. They are pretty good compared to technical support over the phone.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
sheriffa said:
How can someone tell if the have an lte sim?
Click to expand...
Click to collapse
I guess is more accurate to say was previously on ATT LTE with a phone. Every should know if they have been on ATT LTE already. If not you have to spend some time on the phone with ATT.
just do it and swap the sim card in. i have never had a problem with service or data when getting a new device and putting the AT&T sim in it. went from S3 to S4 that way, also S3 to Sony Xperia Z, Xperia Z to S4, S4 to S3, etc.

[Q] Taking a Verizon S3 to AT&T

I bought a house and moved.
No service in the house with Verizon.
So, I switched to AT&T.
AT&T told me I would get HSPA+ with my Verizon S3.
Well... I have 2G, voice, and text.
Anyone have an idea of how to get HSPA+ enabled? Is it possible?
I have a custom ROM, but I can flash anything if it would help.
I don't think it's possible, they run on completely different networks (CDMA Vs GSM) and the phones radios are built accordingly.
Sent from my SCH-I535 using xda app-developers app
I'm leaning toward that. Guess I'll upgrade....
Verizon to AT&T and SIM unlock with NO codes
draexo said:
I'm leaning toward that. Guess I'll upgrade....
Click to expand...
Click to collapse
There is a way cant remember where i read it, maybe on the t-mobile forum. I recently bricked my att device and came across a verizon variant and was able to use it for att with out having it sim unlocked just a few hours ago steps taken were as follows:
After swapping the motherboards i factory reset the non rooted verizon device from the settings menu as I was just going to sell it on ebay. I had been using wifi only on a sim locked t-mobile device but the camera was not working so i switched back to the verizon and was prompted to complete the set up after i booted the device with no sim card inside. I got the no sim card message and ran the app Region Lock Away that has a red circle icon and a black unlocked pad lock by chainfire. I was skeptical 1 for the device not being rooted but tried anyway. The app said it was not able to verfiy root and closed; however once I inserted my att sim card without powering off the device i saw signal bars. Now Im not sure the app actually did anything and I might have tried the app before resetting it without success but after checking the network mode in the mobile networks tab it now shows Global as the preferred network. So i started texting people and then calling all with success. Now im still on the edge network and this may not solve your issue but I remember seeing the work around I think it has to do with correcting the APN settings but there is always a way to get things done. Keep looking you will find it. Im just happy to have cell service again but Ill be looking for the thread in a day or so as well.
Forced into an AT&T phone. It worked for 4 days then stopped. Their tech support claims the tap wasn't compatible and they don't know why it worked
I had 2g for those 4 days
I'm always on wifi but noticed my data wasn't working so not an ideal switch but if you are in a bind it does work. I'm still running at&t network on this Verizon motherboard just fine
Sent from my SCH-I535 using XDA Premium 4 mobile app
I don't know what happened but all inbound calls on day 4 went direct to voicemail. I reset phone, flashed different ROM.... Nothing

Placed my VZW sim in T-Mobile iPhone despite replacing sim still don't get 4G data

So I don't know what I was thinking, but last week while on the T-Mobile test run I tried to use the T-Mobile iPhone sim in my m8. I also tried using the VZW sim in the T-Mobile iPhone. Nothing worked. This isn't the problem.
After putting the VZW sim back in my m8, I no longer got 4G and my data connection kept dropping. This Sunday I spend 2 hours at the Verizon store trying to get them to resolve the issue. The idiot at the Verizon store tried to resolve the issue for over an hour using the original sim. After me begging him to stop wasting time and just replace the sim, the issue is still not resolved.
When he originally checked my phone in the database it was coming up as something like "Unknown device" which I'm assuming was caused by placing my sim in the T-Mobile iPhone. After replacing the sim, the IMEI and everything else seemed to be matching according to the guys at Verizon, but I still don't have 4G and data keeps dropping..
Any ideas?
I'm running a GPE rom so I'm wondering if I have to go back to stock to resolve this issue...
Probably need to flash stock recovery and do a factory reset from it. Might not need to fully flash back.
I had this same issue. I would love to fix it but I moved to a OnePlus One on T-Mo. I'd love to get this resolved though.

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