Don't see a forum for Samsung s4 google edition so I am posting here.
Anyone else having an issue when trying to activate this phone on ATT? They act like they never heard of it, give all these lame "well we cannot gaurantee it will work since it's unlocked" and then telling me their system will not allow them to put a LTE plan on it..
wtf?
puma1 said:
Don't see a forum for Samsung s4 google edition so I am posting here.
Anyone else having an issue when trying to activate this phone on ATT? They act like they never heard of it, give all these lame "well we cannot gaurantee it will work since it's unlocked" and then telling me their system will not allow them to put a LTE plan on it..
wtf?
Click to expand...
Click to collapse
Noticed a couple threads similar over the various s4 sections.
I'm in Canada but know that my device is not required by my provider it enable data. I change devices about every 8 months and can just swap out the SIM and I'm good to go.
If AT&T has issues with the Google edition s4 couldn't you just say that it's a normal s4 bought of eBay or Craig's list to have an lte data plan enabled?
Sent from my Nexus 10 using xda premium
mymusicathome said:
Noticed a couple threads similar over the various s4 sections.
I'm in Canada but know that my device is not required by my provider it enable data. I change devices about every 8 months and can just swap out the SIM and I'm good to go.
If AT&T has issues with the Google edition s4 couldn't you just say that it's a normal s4 bought of eBay or Craig's list to have an lte data plan enabled?
Sent from my Nexus 10 using xda premium
Click to expand...
Click to collapse
No because in the IMEI comes up as unlocked device in their system and they pretty much are trying to get you off the phone at that point. Tried 3 diffrent reps and asked to be connected to next tier tech support.
Another update.. I gave them an IMEI from a note 2 i have.. LTE plan went on fine.. but the phone doesn't get anything more than hspa+.. 4mb down. THis is BS.. if they cannot connect the phone or I have to jump through hoops like I had to with the NExus 4 (which i had to call in like every month to have something reset) I am going to just send it back Not worth the headache.
puma1 said:
No because in the IMEI comes up as unlocked device in their system and they pretty much are trying to get you off the phone at that point. Tried 3 diffrent reps and asked to be connected to next tier tech support.
Another update.. I gave them an IMEI from a note 2 i have.. LTE plan went on fine.. but the phone doesn't get anything more than hspa+.. 4mb down. THis is BS.. if they cannot connect the phone or I have to jump through hoops like I had to with the NExus 4 (which i had to call in like every month to have something reset) I am going to just send it back Not worth the headache.
Click to expand...
Click to collapse
Might want to give it a little bit. Or go for a walk/drive. Sometimes it can take time to lock on to the correct tower
Sent from my Nexus 10 using xda premium
mymusicathome said:
Might want to give it a little bit. Or go for a walk/drive. Sometimes it can take time to lock on to the correct tower
Sent from my Nexus 10 using xda premium
Click to expand...
Click to collapse
Doubt it.. got escalated up to manager,.. basically you will not get lte on these devices. Only on att branded phones. That is the message I am being told directly. This is total BS I f'n hate ATT. Whoever is buying this for ATT beware.. your going to have a bad time. I am sending this right back as it's just as crippled as the nexus 4 with this carrier.
I bought a I9505 and had same issue (no LTE).
I have 3 lines with AT&T and I could watch the AT&T website update as I used different SIMs in the I S4, the Vivid and a Nexus 7 (3G).
I was lucky that I bought the i S4 from Amazon so no problem with refund.
I suspect if you had a never used SIM and a S4 IMEI you could get LTE.
One line was ready for an upgrade.
I got the AT&T S4 and used an 'old' SIM and connected to LTE with no problem.
As soon as I bought the AT&T S4 an email was sent and it provided a process for on line registration of the S4.
I've never seen that before and didn't do it.
I got my GE on AT&T today. My notification bar says LTE. I ran some speed tests and got about 10 mbps down but I am at work in a poor reception area. When I get home I'll try it but I better get at least 40 mpbs down or this is being returned
sheriffa said:
I got my GE on AT&T today. My notification bar says LTE. I ran some speed tests and got about 10 mbps down but I am at work in a poor reception area. When I get home I'll try it but I better get at least 40 mpbs down or this is being returned
Click to expand...
Click to collapse
Sheriffa, how did you activate it when yuo got it?
I ended up giving them an imei from a note 2 and they said they were able to put an LTE plan on.. yet the signal bar shows H.
puma1 said:
Sheriffa, how did you activate it when yuo got it?
I ended up giving them an imei from a note 2 and they said they were able to put an LTE plan on.. yet the signal bar shows H.
Click to expand...
Click to collapse
I didn't have to activate it. I simply plugged in my sim card and it worked.
I am coming from an AT&T S3
sheriffa said:
I didn't have to activate it. I simply plugged in my sim card and it worked.
I am coming from an AT&T S3
Click to expand...
Click to collapse
I am going to just return this I think if I try elsewhere later and stil get slow speeds. Just was shocked multiple people saying they do not support it. I even contacted google and let them know. Doubt they care.
Just get a imei number from a att phone and give it to them, it'll work. I had to do this with my galaxy nexus to get full hspa+
Sent from my GT-I9505 using Tapatalk 4 Beta
What should we be getting for DL/UL speeds?
Why would you call to activate it? Just pop in your Sim card and your good to go. I never had an issue doing this and I get lots of different phones unlocked and from different countries some times.
But I agree why is there no forums for this phone? Does motochopper root method work on this phone and I assume we can use T-Mobile version recoveries and Roms fine on this phone? Does anybody know? Sorry to get off topic.
Sent from my GT-I9505 using xda premium
If you already have a LTE SIM on ATT from another phone just pop it into the GE and it will work just fine. If you do not you will have to go through the process the OP is taking about as the IMEI is not loaded as a LTE device and they will need to put one in for you to activate the LTE.
Saves a lot of time and headaches to already have an LTE SIM for ATT.
planoman said:
If you already have a LTE SIM on ATT from another phone just pop it into the GE and it will work just fine. If you do not you will have to go through the process the OP is taking about as the IMEI is not loaded as a LTE device and they will need to put one in for you to activate the LTE.
Saves a lot of time and headaches to already have an LTE SIM for ATT.
Click to expand...
Click to collapse
How can someone tell if the have an lte sim?
planoman said:
If you already have a LTE SIM on ATT from another phone just pop it into the GE and it will work just fine. If you do not you will have to go through the process the OP is taking about as the IMEI is not loaded as a LTE device and they will need to put one in for you to activate the LTE.
Saves a lot of time and headaches to already have an LTE SIM for ATT.
Click to expand...
Click to collapse
Just FYI if you do this and have tethering/hotspot in your plan then you will need to call AT&T so they can add the new IMEI. THey will also delete the old one on file, so if you're into swapping SIMs (I like to go between the iPhone 5 and S4, although in the past few weeks it's been all S4), then you won't be able to turn on hotspot/tethering without arranging a workaround or calling AT&T every time.
puma1 said:
I am going to just return this I think if I try elsewhere later and stil get slow speeds. Just was shocked multiple people saying they do not support it. I even contacted google and let them know. Doubt they care.
Click to expand...
Click to collapse
check to see if you have the right APNs.
I saw over in the HTC ONE forum that the GE came with a weird APN.
PTA or ATT PHONE
Take it to ATT store. They are pretty good compared to technical support over the phone.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
sheriffa said:
How can someone tell if the have an lte sim?
Click to expand...
Click to collapse
I guess is more accurate to say was previously on ATT LTE with a phone. Every should know if they have been on ATT LTE already. If not you have to spend some time on the phone with ATT.
just do it and swap the sim card in. i have never had a problem with service or data when getting a new device and putting the AT&T sim in it. went from S3 to S4 that way, also S3 to Sony Xperia Z, Xperia Z to S4, S4 to S3, etc.
Related
So, I got a SGS2 Skyrocket a few days ago from a guy on craigslist for $400. Great deal, or so I thought. The phone worked well until today, I'm not receiving text messages or phone calls and I cannot send text messages. I first though, "great, I bought a stolen phone and and now it's been disabled." I googled it and it seems that I wouldn't be able to make calls if it had indeed been reported stolen. Any ideas? I restored the device and it didn't help. Thought it was interesting when I went to software update under settings it says "DM initialization is not ready. Check network or sim card." Could I just have a signal problem or something? I have full bars...
Did you get a new 4G LTE sim card for the phone?
No, I didn't. But it was sending texts just fine yesterday and now I'm trying to use the sim on my old phone and it wont send texts either.
Sounds like a sim issue. You might need to head to your ATT store and upgrade your sim card. This should solve your problems. Older sims won't work on the newer 4G phones. I had this issues with my 1st skyrocket and my old sim. It worked for a bit then stopped working, we replaced the old sim with a new one and all was good....
iLiberate said:
So, I got a SGS2 Skyrocket a few days ago from a guy on craigslist for $400. Great deal, or so I thought. The phone worked well until today, I'm not receiving text messages or phone calls and I cannot send text messages. I first though, "great, I bought a stolen phone and and now it's been disabled." I googled it and it seems that I wouldn't be able to make calls if it had indeed been reported stolen. Any ideas? I restored the device and it didn't help. Thought it was interesting when I went to software update under settings it says "DM initialization is not ready. Check network or sim card." Could I just have a signal problem or something? I have full bars...
Click to expand...
Click to collapse
"Guy......Craigslist"..... = problem?
Sent from my SGH-I727R using xda premium
I bought mine off Craig's List and experienced the same thing. Your sim from your Captivate will only work briefly for phone/SMS, but not at all for data.
You MUST get a 4G LTE sim card for the Skyrocket and AT&T will change your data plan "type" (same data and price per month, but different line item on the billing).
5 minutes in AT&T and I was good to go.
Sent from my SAMSUNG-SGH-I727 using Tapatalk
Grut said:
Sounds like a sim issue. You might need to head to your ATT store and upgrade your sim card. This should solve your problems. Older sims won't work on the newer 4G phones. I had this issues with my 1st skyrocket and my old sim. It worked for a bit then stopped working, we replaced the old sim with a new one and all was good....
Click to expand...
Click to collapse
Dont listen to people like this when they tell u older sims will work for a min then stop. Complete and utter bull****. Me and my friend have the skyrocket and he uses and older version sim and has no problems. The new sim only matters cuz it gives u the lte data plan. Its not gonna stop text from going thru. Such misinformation going on. This is y people are so screwed up
Sent from my SAMSUNG-SGH-I727 using xda premium
Justinfedor said:
Dont listen to people like this when they tell u older sims will work for a min then stop. Complete and utter bull****. Me and my friend have the skyrocket and he uses and older version sim and has no problems. The new sim only matters cuz it gives u the lte data plan. Its not gonna stop text from going thru. Such misinformation going on. This is y people are so screwed up
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Really? So if your information is correct, and you are all knowing, then why not help him fix the problem.
First off sounds like a SIM issue. Sim is usually the problem when it comes to network connectivity issues. Did you check the litmus sticker for water exposure?
Call ATT and have them check the IMEI #. You should have done that before you bought the phone.
@Justinfedor: That kind of response is not needed. If you can't say what's on your mind kindly please go somewhere else.
When I got my Skyrocket (moving from Captivate) the sales person said directly I would get a new SIM because the 4G LTE needed a new (assumably different) one. I'm sure you just need to get a new SIM which ATT should do no problem.
X10D3 said:
First off sounds like a SIM issue. Sim is usually the problem when it comes to network connectivity issues. Did you check the litmus sticker for water exposure?
Call ATT and have them check the IMEI #. You should have done that before you bought the phone.
@Justinfedor: That kind of response is not needed. If you can't say what's on your mind kindly please go somewhere else.
Click to expand...
Click to collapse
4g lte sims are for data. Like i said my friend doesnt have one in his phone. We dont live in an lte area so hes not getting a new one. U all say people need a new sim for a 4g device. Thats a complete lie. Sims can cause the issue but its not always the answer. Oh and i will go somewhere else cuz you all obvisously think you know everything. No need to be in here with a bunch of low life.
Sent from my SAMSUNG-SGH-I727 using xda premium
Justinfedor said:
4g lte sims are for data. Like i said my friend doesnt have one in his phone. We dont live in an lte area so hes not getting a new one. U all say people need a new sim for a 4g device. Thats a complete lie. Sims can cause the issue but its not always the answer. Oh and i will go somewhere else cuz you all obvisously think you know everything. No need to be in here with a bunch of low life.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
WOW! Holy childish over-reaction batman!
Can't you just get a new Sim? Worst case, is that your carrier might charge you something like $10.00......
Sent from my SGH-I727R using xda premium
If that's the way you're going to act, then please leave. I used to work for ATT a while back. What I don't think you get is... You're right and you're wrong. No you don't need a LTE sim. If the sim is bad it can cause connectivity issues, and weird stuff all together. That last statement is what you're completely ignoring.
Justin and X10D3 are correct. I used my sim from my Atrix in my phone since I got it. You'll need to be set up on the LTE plan through att. All that happened is their system doesn't have your account provisioned for LTE and it took a day or so for them to catch it. Login to your account and see if you're on an LTE plan. If not, then call them, but I know my sim is the same one from my Atrix and I've hit LTE areas the whole month in December with no issues. It shouldn't change your rate plan just need it provisioned for your account to register properly with their LTE network.
Hey guys wondering if someone else is in the Pacific Northwest area that is on Simple Mobile with the Inspire. What I would like to know is there any better radios for the inspire that youve noticed any change in signal reception or anything than the stock radio.
Army_Spec_Ops said:
Hey guys wondering if someone else is in the Pacific Northwest area that is on Simple Mobile with the Inspire. What I would like to know is there any better radios for the inspire that youve noticed any change in signal reception or anything than the stock radio.
Click to expand...
Click to collapse
search around a bit. radio is subjective, two people with the same phone and same service in the same room will get different results with radios. best thing is try a few out and see if any are better for you.
Simple mobile uses tmobile bands therefore you only will get edge speeds, try the Att go phone sim from Walmart you'll get great speeds and maybe straight talk
Sent from my Inspire 4G using xda premium
The one issue with GoPhone is that if the SIM has been activated in a different phone, and less than 6 months have passed since it was activated, you will likely get an IMEI locked message. This doesn't mean there is any issue with the Inspire, simply that the GoPhone SIM is locked to the IMEI of the phone it was activated in.
I use red pocket mobile. In northern cali. Runs on ATT hspa plus. Not bad no issues. T mobile doesn't offer a 3g plan. Red pocket is 50-60. Might want to look into it.
Sent from my Desire HD using XDA
vwood2121 said:
Simple mobile uses tmobile bands therefore you only will get edge speeds, try the Att go phone sim from Walmart you'll get great speeds and maybe straight talk
Sent from my Inspire 4G using xda premium
Click to expand...
Click to collapse
From what I've heard straight talk is 45 a month and it unlimited
Sent from my Desire HD using xda app-developers app
bhigham said:
The one issue with GoPhone is that if the SIM has been activated in a different phone, and less than 6 months have passed since it was activated, you will likely get an IMEI locked message. This doesn't mean there is any issue with the Inspire, simply that the GoPhone SIM is locked to the IMEI of the phone it was activated in.
Click to expand...
Click to collapse
The six month policy is for unlocking the phone to other carriers. you have it backwards, my friend. If you call them and tell them that you are changing phones because the one it was activated on was damaged or non functional anymore, they will send a code to the phone to unlock the SIM. I think they can only do that for a SIM that is locked to an Android. If it was activated on a non-smart phone, you can go to any AT&T store and tell them you want to change phones and they will do it.
graydiggy said:
The six month policy is for unlocking the phone to other carriers. you have it backwards, my friend. If you call them and tell them that you are changing phones because the one it was activated on was damaged or non functional anymore, they will send a code to the phone to unlock the SIM. I think they can only do that for a SIM that is locked to an Android. If it was activated on a non-smart phone, you can go to any AT&T store and tell them you want to change phones and they will do it.
Click to expand...
Click to collapse
Not sure what you found to be incorrect in my statement. I never claimed the gophone sim couldn't be unlocked to be used in the inspire, just that it is locked by default to the phone that it is activated in. Also, though what you say is true about being able to get it changed, by default AT&T personnel don't seem to be able to diagnose the problem, when you give them the error message. A friend of mine had this issue when he tried to use a gophone sim in a nokia smartphone, and after going to the AT&T store, calling them up, etc, he asked me and I told him his SIM was probably locked to the phone it was activated in. Once he knew this, he called, and they unlocked it. However, neither the store nor customer service was able to help him, until he told them what the problem was. I also picked up the inspire I am using now for cheap, because the seller tried putting a gophone sim in it, and it came up with an "IMEI Locked" message. He assumed there was a problem with the phone, and AT&T customer service was unable to help him. Knowing the issue with GoPhone sims, I bought the phone, and have had no issues with it. So, though what you say is true, you have to know about the gophone simlock issue, in order to get it resolved.
Please post all questions in the Q & A section. Thanks! Thread moved.
Sent from my Galaxy Nexus using Tapatalk 2
Hello,
I'm coming from a Nexus 4, and have never had an LTE phone on my AT&T account before. I've read that since AT&T doesn't have Nexus 5 in their system, that it will be a hassle for them to activate LTE through the phone. I can't really find any concrete answers or info, so I figured I'd stop by here and see if anyone has any ideas?
Does AT&T have to activate LTE on their end for it to work? Or can I just adjust my APN once I get the phone?
Has anyone had any issues with this at all? How did you get around it?
Thanks in advance!
I would like to know too... Im thinking about switching over my corporate account from VZW to ATT and I ordered a Nexus 5 to try out ATT coverage in my area first. I was going to head into the ATT store tomorrow, now Im worried I won't be able to get it setup (Im not familiar with how ATT works). Do I need to get a IMEI from a phone in the store and give to them? I don't get my N5 until tomorrow night and I was planning on going the store tomorrow morning and getting either Gophone or shared plan SIM setup so I can pop it in when the phone arrives. Will they need an IMEI to even get me an account activated?
If they need an IMEI at activation, would it matter if I didn't have the device in front of me, like if I tell them I ordered a S4 and gave them a IMEI from one? Do I need to find someone on ATT to give me their IMEI and tell them at the store I have it ordered? Sorry if these request are way off based on how it actually works, but I want to be able to test out my N5 tomorrow night! Thanks for any help you can give me..
EDIT: In the ATT world, would It be considered shady for me to tell them all this info? For instance if I told the salesmen this problem and asked if they could use an IMEI off one of their phones?
maniamania said:
Hello,
I'm coming from a Nexus 4, and have never had an LTE phone on my AT&T account before. I've read that since AT&T doesn't have Nexus 5 in their system, that it will be a hassle for them to activate LTE through the phone. I can't really find any concrete answers or info, so I figured I'd stop by here and see if anyone has any ideas?
Does AT&T have to activate LTE on their end for it to work? Or can I just adjust my APN once I get the phone?
Has anyone had any issues with this at all? How did you get around it?
Thanks in advance!
Click to expand...
Click to collapse
I'm assuming that this will work similar to how it worked for the N4 and enabling HSPA+ on AT&T.
You will need an LTE plan added to your account. It won't cost more, but the account needs to enable the LTE service. In order to do this, I believe AT&T will need an IMEI. Since the IMEI will not be recognized, then you need to get another AT&T LTE device's IMEI code. Maybe a friend? I know some people would copy it off a demo device in the store.
Good luck.
FWIW: I put my LTE sim in the phone and everything was autoenabled correctly. This was better than with the N4 where it autoenabled wrong, and I had to change the settings.
I'll clarify this, AT&T has different data plans. They have all their data plans for 3g phone (3g data unlimited), and all their 4g data plans. You can not get 4g unless your data plan has been switched to the 4g version. You can keep your unlimited plans with this. Just call and ask them to switch your data plan to the lte version.
Sorry double post
A.VOID said:
I'm assuming that this will work similar to how it worked for the N4 and enabling HSPA+ on AT&T.
You will need an LTE plan added to your account. It won't cost more, but the account needs to enable the LTE service. In order to do this, I believe AT&T will need an IMEI. Since the IMEI will not be recognized, then you need to get another AT&T LTE device's IMEI code. Maybe a friend? I know some people would copy it off a demo device in the store.
Good luck.
FWIW: I put my LTE sim in the phone and everything was autoenabled correctly. This was better than with the N4 where it autoenabled wrong, and I had to change the settings.
Click to expand...
Click to collapse
So, to clarify, did you just activate LTE with an N5 coming from an N4 and it went smoothly?
maniamania said:
Hello,
I'm coming from a Nexus 4, and have never had an LTE phone on my AT&T account before. I've read that since AT&T doesn't have Nexus 5 in their system, that it will be a hassle for them to activate LTE through the phone. I can't really find any concrete answers or info, so I figured I'd stop by here and see if anyone has any ideas?
Does AT&T have to activate LTE on their end for it to work? Or can I just adjust my APN once I get the phone?
Has anyone had any issues with this at all? How did you get around it?
Thanks in advance!
Click to expand...
Click to collapse
i'm in the same boat, i'll know for sure when i get the n5 tomorrow but from what i've seen AT&T does have to provision your SIM for LTE. My plan is to goto an AT&T store and ask them if they can get my sim sorted; if they screw around or say they "can't" help me then i'll either grab an imei from one of the demo phones or from a buddy and call them and give them that.
youareme7 said:
i'm in the same boat, i'll know for sure when i get the n5 tomorrow but from what i've seen AT&T does have to provision your SIM for LTE. My plan is to goto an AT&T store and ask them if they can get my sim sorted; if they screw around or say they "can't" help me then i'll either grab an imei from one of the demo phones or from a buddy and call them and give them that.
Click to expand...
Click to collapse
This looks to be the thing to do. I just had someone inform me that they brought the phone into AT&T, and the guy punched in the numbers off the sticker on the back, gave him a sim and he was good to go. I'll make sure to come back here and report my own findings first hand since this question seems to be floating around a bit.
maniamania said:
This looks to be the thing to do. I just had someone inform me that they brought the phone into AT&T, and the guy punched in the numbers off the sticker on the back, gave him a sim and he was good to go. I'll make sure to come back here and report my own findings first hand since this question seems to be floating around a bit.
Click to expand...
Click to collapse
Do identical IMEI numbers conflict if its already on the network? Can I use the same identical IMEI from a friends ATT phone or do I need to change some numbers?
GHII said:
Do identical IMEI numbers conflict if its already on the network? Can I use the same identical IMEI from a friends ATT phone or do I need to change some numbers?
Click to expand...
Click to collapse
I've read imei's are never checked
I already had an LTE Sim. I just used the LTE Sim in my n4.
check out the thread I made for a very simple solution! It'll get LTE working on the N5 through AT&T guaranteed
http://forum.xda-developers.com/showthread.php?t=2512566
College Station, November 4, 2013 Verified - LTE addon
I can verify coming from a "Nexus S" BYOD.
I went to an AT&T Store in College Station, TX to get a new microSIM because the Nexus 5 only takes microSIM form factor.
I then got an LTE signal, but no IP address.
Chatted online and they told me to wait 1 hour then reboot the phone. Did so.. same response, gets on the LTE network fast, but nevers gets an IP address.
So I then called 611 on the Nexus 5 and talked to Tech Support, told them:
1. I have never had an LTE phone before and thought I needed LTE service added to my Account Profile.
2. I wanted "No changed to my legacy Unlimited plan"
They told me
1. My "legacy Unlimited plan had just been removed by 'mistake' and would have to be restored by the (backoffice)"
2. They were updating my account to enable LTE service
I then had to reboot the phone, did so and the Internet service came right up.
Now I have to wait up to 72 hours for AT&T backoffice to confirm they have restored my Unlimited plan.
I put a pass-code on my Account, and strenuously stress every time.. DO NOT TOUCH MY UNLIMITED PLAN !!!! -- And they do it any way.
.. exasperated ...
They also do not know what a "Nexus 5" phone is yet.. so I think only the call in Tech Support can interpolate what to do. I think the kee was to keep calling it an "LTE enabled Nexus 4" and then things just "worked".
spitefulcheerio said:
check out the thread I made for a very simple solution! It'll get LTE working on the N5 through AT&T guaranteed
http://forum.xda-developers.com/showthread.php?t=2512566
Click to expand...
Click to collapse
This thread's a great resource. Thanks!
IF YOU HAVE ACCESS TO LTE ON AN AT&T PHONE, YOU DONT HAVE TO DO ANYTHING!!!!!!!!
IF YOU ALREADY HAVE A SIM CARD THAT WILL FIT IN THE N5, YOUR SIM IS LTE CAPABLE AND ALL YOU HAVE TO DO IS GET THE RIGHT DATA PROVISION. YOU DO NOT NEED TO GET A NEW SIM!!!!!!!
This happened when the N4 came out and I came to the rescue far too many times to count...and I've already started to read threads about it so here we go!
You just bought an N5 and are either worried about getting LTE or can't get LTE connectivity on your N5. It's a really big issue with a really simple solution. You need to make sure of a few things.
1. You have a SIM that can receive LTE frequency
2. Your data plan is a LTE provisioned plan
3. Your APNs include an LTE ANP
1 & 2 can be solved at the same time and 3 should solve itself in most cases.
Here's the big issue: AT&T doesn't have a data provision for the N5 (or the N4). Your customer service rep will take the IMEI number from your phone when you ask for a new SIM and it will come back with their basic GSM plan by default. This caused awful data speeds on the N4 and will disallow LTE on the N5 so you need to inform them that this will happen before they go through the process. A nice rep will understand. An unknowledgeable rep will claim there is nothing they can do. Ask to speak to the manager. If none of them can help, take your new LTE capable SIM and walk away.
Now after you leave the store call up customer service and tell them you just got a new *insert LTE capable AT&T device here* and you can't find the IMEI number. Tell them you tried to go into the store and they were unhelpful so you're calling. The person will immediately become helpful and generate an IMEI number. They will provision your data using said serial number and you'll be good to go.
BEFORE inserting your SIM, start up your N5. Go through the setup process that you have to go through and then turn it back off. Plug in your SIM and reboot.
Go to Settings > Wireless & Networks > more > Mobile Networks > Access point Names. In there you should see an AT&T LTE APN and it should be already selected. If not, select it. This should be all you need to do. It really is that simple.
NOTES:
- All SIMs that fit in the N4 and N5 are LTE capable
- Here is what your AT&T APN should look like
- If you have any issues, post and I'll do my best to help
As always, Thanks are appreciated.
So even if the rep in store "can't help" I'll still walk out with the SIM card I need? Also, If I don't have my N5/IMEI in hand when I go in can I still setup a plan and get a SIM card? Thanks for the post!
EDIT: Going in with no phone I don't know rather to tell them I have a N5 coming or try to find a friends that will give me their IMEI that I can give them...
You'll get a SIM card no matter what because those are free...it just won't be provisioned properly unless you get a knowledgeable rep.
Having an IMEI in hand makes life easier; having your N5 will make it way easier. The SIM needs to be activated in the store and they will need an IMEI to activate. Just wait till you get your N5 to go through all this. It won't do anything to help you until you get it.
The IMEI will be on the SIM tray!
spitefulcheerio said:
You'll get a SIM card no matter what because those are free...it just won't be provisioned properly unless you get a knowledgeable rep.
Having an IMEI in hand makes life easier; having your N5 will make it way easier. The SIM needs to be activated in the store and they will need an IMEI to activate. Just wait till you get your N5 to go through all this. It won't do anything to help you until you get it.
The IMEI will be on the SIM tray!
Click to expand...
Click to collapse
Ok, I will wait until Wednesday to go in then...one last thing, if it gets to the point I have to call ATT, when I say I can't find the IMEI won't they just tell me to flip the phone over or look in the settings, etc.. instead of generating one?
No.
They will ask you if there is a barcode / serial thing on the back of your device. You say no. Boom, done.
edit: don't forget to hit the thanks button!
So just going in and asking to exchange your sim for a micro sim isn't enough?
I have a note 3 right now with 4g. I was going to use the same Sim card in the note and put in the N5. Should it work out of the box or do I still have to take it in the store? How will I know that I have a an imei card?
Sent from my SAMSUNG-SM-N900A using Tapatalk
GldRush98 said:
So just going in and asking to exchange your sim for a micro sim isn't enough?
Click to expand...
Click to collapse
No. The SIM must be activated and an IMEI is required to activate.
marcusva79 said:
I have a note 3 right now with 4g. I was going to use the same Sim card in the note and put in the N5. Should it work out of the box or do I still have to take it in the store? How will I know that I have a an imei card?
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
I'll make this even easier!
Do you have a SIM that will fit in the N5? If not, follow my steps. If so, skip ahead to calling AT&T customer support because ALL MICRO SIMS ARE LTE CAPABLE.
What do you mean by an IMEI card? All phones come with an IMEI.
great. AT&T why are you so terrible.
Im sim is in the note 3 rught now. Sending it back to att. Getting the n5 tomorrow. New to the Sim card thing. Coming from sprint. Just had to ask.
Sent from my SAMSUNG-SM-N900A using Tapatalk
Hey guys I'm going to switching to straight talk att am I ordered the lte micro sim from them and plan to activate tomorrow should I expect to jump through hoops to get lte or expect the same issues as att users...not sure this is my first try at prepaid
same things will happen. You'll need to get an LTE data provision but will be unable to using your N5 IMEI
marcusva79 said:
I have a note 3 right now with 4g. I was going to use the same Sim card in the note and put in the N5. Should it work out of the box or do I still have to take it in the store? How will I know that I have a an imei card?
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
If you have 4g on your note 3 it means you already have a LTE data plan. All you need to do is take the sim out of your note 3 and pop it into your n5, no need to call anyone or make an unnecessary trip to the store.
4g =/= LTE in AT&Ts case. 4g can mean HSPA+ 4g!
If you have access to LTE currently YOU DO NOT NEED TO DO ANYTHING.
spitefulcheerio said:
Now after you leave the store call up customer service and tell them you just got a new *insert LTE capable AT&T device here* and you can't find the IMEI number.
Click to expand...
Click to collapse
If you have a device and you can't find the IMEI, just go to the settings and about device to view it.. Wouldn't they ask you to do that?
Look, I know you want to dumb down stuff and give advise but some of it is just incorrect, not dumbed down.
Dial *#06# on any Android smartphone and it'll display the IMEI.
spitefulcheerio said:
Here's the big issue: AT&T doesn't have a data provision for the N5 (or the N4). Your customer service rep will take the IMEI number from your phone when you ask for a new SIM and it will come back with their basic GSM plan by default. This caused awful data speeds on the N4 and will disallow LTE on the N5 so you need to inform them that this will happen before they go through the process. A nice rep will understand. An unknowledgeable rep will claim there is nothing they can do. Ask to speak to the manager. If none of them can help, take your new LTE capable SIM and walk away.
Click to expand...
Click to collapse
It's possible that the reps @ the AT&T Stores in different areas aren't properly keying the IMEI in properly. If at all possible have them SCAN the IMEI barcode on the back of the phone.
I went down to the AT&T store here locally (Bay Area, CA) and the only problem I had in the process was a 30 minute wait to see one of the reps.
I was previously on an unlimited data plan that I've had setup since I got my original iPhone 3G - 5 years ago. NOT an LTE plan by any stretch.
He went in the back and grabbed the sim and started the process of adding it to the account.
He scanned the sim and then scanned my phone -- It CORRECTLY recognized the device as a D820 **AND** automatically updated my data plan to the LTE Unlimited.
The only thing the rep had to do was press confirm a number of times. Not once did he have to manually adjust anything.
We waited about 5 minutes for the sim to activate, slipped it into my N5 and powered it up - Instant LTE service.
So AT&T *does* have the IMEI Registered for the N5 with a corresponding LTE Plan. If someone is trying to key it in and getting an error.. they're likely not typing something correctly.
I'm already using a note 3 on at&t with LTE already enabled on my plan. Also,my note 3 already uses a micro-SIM. I should be good to just swap my SIM into the n5 right? I have written down the default AT&T APN just in case it gets list on the n5.
Sent from my SM-N900T using xda app-developers app
misfit0r said:
It's possible that the reps @ the AT&T Stores in different areas aren't properly keying the IMEI in properly. If at all possible have them SCAN the IMEI barcode on the back of the phone.
I went down to the AT&T store here locally (Bay Area, CA) and the only problem I had in the process was a 30 minute wait to see one of the reps.
I was previously on an unlimited data plan that I've had setup since I got my original iPhone 3G - 5 years ago. NOT an LTE plan by any stretch.
He went in the back and grabbed the sim and started the process of adding it to the account.
He scanned the sim and then scanned my phone -- It CORRECTLY recognized the device as a D820 **AND** automatically updated my data plan to the LTE Unlimited.
The only thing the rep had to do was press confirm a number of times. Not once did he have to manually adjust anything.
We waited about 5 minutes for the sim to activate, slipped it into my N5 and powered it up - Instant LTE service.
So AT&T *does* have the IMEI Registered for the N5 with a corresponding LTE Plan. If someone is trying to key it in and getting an error.. they're likely not typing something correctly.
Click to expand...
Click to collapse
This is good to know, I am going to do this today as my nexus 5 should be arriving sometime today. So have the rep scan and should be good to go, at least I have a game plan if I run into some problems.
Thanks
Great thread. Could you please take a look at my issue with LTE being slower than 3G here? http://forum.xda-developers.com/showthread.php?t=2513844
I've tried adding a new APN but the phone keeps deleting it!
Sent from my Nexus 5 using Tapatalk
So I snagged a straight talk galaxy S3. I've already got it rooted running official cm12 for the Verizon varient. Is it at all possible to get this thing to pick a verizon/page plus sim? From looking around I've come to the conclusion that the Verizon S3 is the most similar. What would be the options?
Any help is greatly appreciated.
Anyone?
brd912 said:
So I snagged a straight talk galaxy S3. I've already got it rooted running official cm12 for the Verizon varient. Is it at all possible to get this thing to pick a verizon/page plus sim? From looking around I've come to the conclusion that the Verizon S3 is the most similar. What would be the options?
Any help is greatly appreciated.
Click to expand...
Click to collapse
Is there a slot for a sim card? If so then you'd have to get a CDMA sim card from straight talk
Sent from my Nexus 5
ShapesBlue said:
Is there a slot for a sim card? If so then you'd have to get a CDMA sim card from straight talk
Sent from my Nexus 5
Click to expand...
Click to collapse
There is a sim slot. I actually have Verizon contract. After flashing everything an changing a few settings I have talk, text and data but its steady roaming..I wonder if I'll get charged for roaming? Anyways I'm sure if everything is working there's gotta be a way to stop it from roaming.
brd912 said:
There is a sim slot. I actually have Verizon contract. After flashing everything an changing a few settings I have talk, text and data but its steady roaming..I wonder if I'll get charged for roaming? Anyways I'm sure if everything is working there's gotta be a way to stop it from roaming.
Click to expand...
Click to collapse
So let me understand this, you have a straight talk S3 on Verizon? What sim card do you have?
Sent from my Nexus 5
Yup. Just using a Verizon 4G LTE sim.
brd912 said:
Yup. Just using a Verizon 4G LTE sim.
Click to expand...
Click to collapse
The only thing I can think is the straight talk S3 isn't playing well with verizon. I had a verizon S3 that worked great on straight talk, I truly don't know what the fix could be
Sent from my Nexus 5
ShapesBlue said:
The only thing I can think is the straight talk S3 isn't playing well with verizon. I had a verizon S3 that worked great on straight talk, I truly don't know what the fix could be
Sent from my Nexus 5
Click to expand...
Click to collapse
Maybe a modem? Been scared to try it because I'm confused as to what will cause my boot loader to lock.
Don't know why it worked but *228 just fixed my roaming problem. I thought you couldn't *228 a LTE phone? I know the straight talk S3 has 4G disabled but I'm still running a 4G LTE sim card. This is really strange lol. Never in a million years would I have thought I could get a prepaid phone running on Verizon contract. Maybe pageplus will work as good so I can get away from these high bills and get unlimited internet.
brd912 said:
Don't know why it worked but *228 just fixed my roaming problem. I thought you couldn't *228 a LTE phone? I know the straight talk S3 has 4G disabled but I'm still running a 4G LTE sim card. This is really strange lol. Never in a million years would I have thought I could get a prepaid phone running on Verizon contract. Maybe pageplus will work as good so I can get away from these high bills and get unlimited internet.
Click to expand...
Click to collapse
Wow that's great, I haven't used *228 in years. That's a possibility but I couldn't tell you for sure. I know there's a page plus thread around here
Sent from my Nexus 5
---------- Post added at 06:40 PM ---------- Previous post was at 06:39 PM ----------
brd912 said:
Maybe a modem? Been scared to try it because I'm confused as to what will cause my boot loader to lock.
Click to expand...
Click to collapse
That might be it but seeming as how it's a straight talk phone you'd only be able to use a straight talk modem update, as least I would think that would work anyways
Sent from my Nexus 5
Been running good for a few days but I can't pull in 4G..I wonder if it takes more than just a ROM flash and APN changes. From what I've read, straight talk disables 4G on this phone. Anyone know what it would talk to enable it?
brd912 said:
Been running good for a few days but I can't pull in 4G..I wonder if it takes more than just a ROM flash and APN changes. From what I've read, straight talk disables 4G on this phone. Anyone know what it would talk to enable it?
Click to expand...
Click to collapse
Seeing how it's a straight talk phone it should have LTE/4G enabled. Try calling straight talk maybe... Other than that I'm out of ideas
Sent from my Nexus 5
Wondering what it takes to make this phone a full Verizon phone. It runs off the Verizon towers, its running a Verizon ROM and recognizing it as a i535. What else would need to be changed? And exactly where do they disable 4G? In the modem or physical hardware of the phone? Maybe someone will help! I do not want to use this s4 anymore. Locked bootloaders kill me lol.
brd912 said:
Wondering what it takes to make this phone a full Verizon phone. It runs off the Verizon towers, its running a Verizon ROM and recognizing it as a i535. What else would need to be changed? And exactly where do they disable 4G? In the modem or physical hardware of the phone? Maybe someone will help! I do not want to use this s4 anymore. Locked bootloaders kill me lol.
Click to expand...
Click to collapse
Buy a GSM unlocked phone in that case. I do love my old S3 but it was time to move on
Sent from my Nexus 5
Well I'm making the switch to straight talk today. Hopefully cdma workshop can get 4G working. I've searched and searched and I can't find any explanation as to why or where the 4G is deactivated. by the process of elimination, I've come come to the conclusion that it has to be in the physical hardware. I'm going to try one more thing before I start tinkering with cdma workshop. I'm going to try to flash a d2lte rom to see if that does it. anyone know of a lollipop d2lte rom?
brd912 said:
Well I'm making the switch to straight talk today. Hopefully cdma workshop can get 4G working. I've searched and searched and I can't find any explanation as to why or where the 4G is deactivated. by the process of elimination, I've come come to the conclusion that it has to be in the physical hardware. I'm going to try one more thing before I start tinkering with cdma workshop. I'm going to try to flash a d2lte rom to see if that does it. anyone know of a lollipop d2lte rom?
Click to expand...
Click to collapse
I didn't find any with a search but If I come across one I'll post it here, the two d2vzw lollipop roms I seen are both lollipop but not & d2lte roms.
I think the issue with the straight talk S3 is indeed the hardware, they managed to remove the 4G option on this variant and the VZW prepaid version also
Sent from my Nexus 5
ShapesBlue said:
I didn't find any with a search but If I come across one I'll post it here, the two d2vzw lollipop roms I seen are both lollipop but not & d2lte roms.
I think the issue with the straight talk S3 is indeed the hardware, they managed to remove the 4G option on this variant and the VZW prepaid version also
Sent from my Nexus 5
Click to expand...
Click to collapse
I'm wondering if the process they used is the same process page plus retailers used on 4G devices..because my girlfriend had a Verizon s3 that they had to flash to 3G so it can be used on pageplus..when she switched to a note 2 a few weeks ago they told her they offered Verizon's 4G coverage now and she would get it on her note no flashing required. Worked right outta the box. We took her old s3 and hooked it up for my mom. They said that it had to be flashed back to 4G so I'm wondering if straight talk flashed this phone to 3G only with flashing software..if so, is there a free program anywhere to do this? The CDMA workshop trial has never given me the outcome I was looking for.
brd912 said:
I'm wondering if the process they used is the same process page plus retailers used on 4G devices..because my girlfriend had a Verizon s3 that they had to flash to 3G so it can be used on pageplus..when she switched to a note 2 a few weeks ago they told her they offered Verizon's 4G coverage now and she would get it on her note no flashing required. Worked right outta the box. We took her old s3 and hooked it up for my mom. They said that it had to be flashed back to 4G so I'm wondering if straight talk flashed this phone to 3G only with flashing software..if so, is there a free program anywhere to do this? The CDMA workshop trial has never given me the outcome I was looking for.
Click to expand...
Click to collapse
I would like to know how you got a straight talk phone on Verizon prepaid? That's the first ive heard of this model going yo Verizon, its not supposed to be possible. Explain.
N_psycho_PD_uh? said:
I would like to know how you got a straight talk phone on Verizon prepaid? That's the first ive heard of this model going yo Verizon, its not supposed to be possible. Explain.
Click to expand...
Click to collapse
About 2 weeks ago I was using this straight talk s3 on Verizon postpaid, not prepaid. I just flashed a Verizon ROM and setup the apns and threw my Verizon sim card in and it worked. It stayed in a roaming state but it worked fine. Calls, texts and data. I think I did dial *228 to get it to lock onto the network. I still have the line if you would like to see some proof
brd912 said:
About 2 weeks ago I was using this straight talk s3 on Verizon postpaid, not prepaid. I just flashed a Verizon ROM and setup the apns and threw my Verizon sim card in and it worked. It stayed in a roaming state but it worked fine. Calls, texts and data. I think I did dial *228 to get it to lock onto the network. I still have the line if you would like to see some proof
Click to expand...
Click to collapse
If you are saying that you were on Verizon because you had the Verizon wireless showing in your status bar or because it said it in your phone somewhere then no you weren't on Verizon, your phone showed that stuff because it has that stuff in your build.prop, that doesn't mean you were on Verizon, the only way to actually be on Verizon is if you actually setup an account with them and activated the phone on their network. Supposedly Verizon won't let you activate a straight talk phone on Verizon account, this device is not able to carrier unlock and that's what you have to do to actually switch carriers and use your IMEI on another network. It shows SCH-I535 because of the build.prop, all of that Verizon stuff and the i535 stuff can be edited in the build.prop, that has nothing to do with who you actually have service with, that's just there because its written in the ROM.