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Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
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Click to collapse
I think so. Mine has none of those issues and is very solid.
Yes you should go back. You are paying good money for that phone and the service! Also, there is an old saying that I think that AT&T is forgetting or has forgotten. "The customer is always right."
I am shocked a little that she would just pooh pooh it off like it was all cool and that you would believe that they are all that way? Such a shame that these new shiny expensive phones are having these cosmetic flaws. There was an issue of a discolouration on one of the newer Sony phones.. *shakes head* Hate to say it but this phone was ruined for me when I found out it was gonna be only 16gig..
Good luck there, friend
It's hit or miss just like anything else. I hate doing unnecessary exchanges for small petty stuff.
Sent from my HTC One X using xda premium
Take it in and demand a new phone. What you are describing are definitely defects with your particular phone, mine is flawless. You paid good money for that thing and are stuck with it for two years, you should not have to settle for anything less than a perfect device.
Sent from my HTC One X using XDA
Wow, that kind of pisses me off for some reason. Don't let retarded ATT personnel tell you what is expected build quality. Most of those floor clerks don't know their ass from their elbow when it comes to technology. Like the other dudes said, take it back and ask for an exchange, make them bring out two or three other units and pick the most solid one of the bunch. You're paying multi-hundred dollars for it and signing a two year contract, don't let those same retards that told me the one x has "a amoled screen" and that I should get it because "it works even with a lumia 900 sim card" lecture you about build quality.
ShotSkydiver said:
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Most of our htc one x have this light leak from the buttons, look for the thread, its normal.
The camera area is plastic.
and can you post a picture/video of the screen issue? just so we can get a idea of how much you are pushing it in lol
Yea that's a defect, you should able to exchange that...
ShotSkydiver said:
Just got my AT&T One X a couple days ago, and I noticed that the bottom two corners of the display are very slightly raised, and pressing down on them pushes them in, and presses against the display as if the entire display assembly is raised. In dark areas, there is noticeable light leak from the capacitive buttons where the display is raised.
In addition, the circular housing around the camera creaks when pressed in, as if it's ill-fitting. Definitely annoying and concerning.
I took my phone into the at&t store and they told me "oh, all phones are like that to a certain extent, if we exchanged it the new phone would have that too". Should I go back and try harder to exchange?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I had similar issues with the creaking and the top right of the screen being "mushy". I had bought mine outright at BestBuy and I took it back and told them it was a defect confirmed online, which for the most part is. When I got the next one not a single creak and screen is solid.
Just take it back and tell them you did your research on the issue and found that it is indeed a defect, because it is.
Common with HTC out seems. My inspire was exactly the same.
Sent from my SGH-I777 using xda premium
Here's some pictures: http://imgur.com/a/od8u0
I just noticed that, if I press on the screen (not even that hard) in the bottom half, it does what you see in the third picture, almost as if the display is too close to the glass.
Sent from my Transformer Prime TF201 using Tapatalk 2
ThisWasATriumph said:
I think so. Mine has none of those issues and is very solid.
Click to expand...
Click to collapse
Agreed...Even mine doesnt have these issues...you should get it exchanged...
Awesome! Went to the AT&T store again, got a manager, they basically said "oh yeah well that's just how displays work, if you touch a TV screen with enough pressure it does that too". I told them I only have to lightly tap on the screen for it to warp, and they said because the phone just came out last week they haven't gotten enough feedback from people to know of any potential issues, and if my problem was impairing my use of the phone then they'd replace it, but because I can still use it they "can't replace it". He said he was going to email his HTC rep and see if my problem is a common issue, and let me know later today.
That is such bull****, they can't replace it because it hasn't been out long enough and it's only a cosmetic problem? I clearly showed them how it was different from the display models, and they still said oh its just too new to tell. Great.
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
Awesome! Went to the AT&T store again, got a manager, they basically said "oh yeah well that's just how displays work, if you touch a TV screen with enough pressure it does that too". I told them I only have to lightly tap on the screen for it to warp, and they said because the phone just came out last week they haven't gotten enough feedback from people to know of any potential issues, and if my problem was impairing my use of the phone then they'd replace it, but because I can still use it they "can't replace it". He said he was going to email his HTC rep and see if my problem is a common issue, and let me know later today.
That is such bull****, they can't replace it because it hasn't been out long enough and it's only a cosmetic problem? I clearly showed them how it was different from the display models, and they still said oh its just too new to tell. Great.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Go to a different store, post on their forum, "tweet" at them, hit them on facebook.
Honestly, it seems like the social media people at AT&T do a lot better.
Worst case scenario? return the damn thing and take your money elsewhere.
eallan said:
Go to a different store, post on their forum, "tweet" at them, hit them on facebook.
Honestly, it seems like the social media people at AT&T do a lot better.
Worst case scenario? return the damn thing and take your money elsewhere.
Click to expand...
Click to collapse
Is it possible to do an exchange at a different store than the one I bought it from?
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
Is it possible to do an exchange at a different store than the one I bought it from?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
AT&T told me if I wanted to exchange it I would have to go down town to one of their offices. Apparently they wouldn't let me exchange it at that store. Which is kinda bull, since it's an official AT&T store.
Sent from my HTC One X
I noticed that the lower part of the screen was not as flush as the top. I just went around the whole phone applying slight pressure and it appears to be flush now. Even before, the difference was negligible.
I saw your pictures too. To be honest, mine does the same but you have to apply some pressure. Same when pressure is applied to the screen.
The screens are VERY close and often adhered to the glass, so yes, pressing down will cause that.
I can replicate the very same thing you show in your pictures, but I do have to apply pressure. This amount of pressure I would NEVER apply in a day to day use.
Looking at your fingers, I can also tell you're applying similar pressure. (the tip of your nail has been pressed so far that the blood flow has been restricted, thus the faded, white hue under the tip of your nail)
I can only conclude that you're being anal about this issue.
If there is light leakage to the extent you have shown WITHOUT applying pressure, I can see why you'd want to exchange.
I just think you're nitpicking at an issue that doesn't exist.
I'm not saying that all phones are flawless or that this phone is flawless. But my hardware resembles what you have described, but I consider them as non issues because they're not really issues at all.
However, when it comes to software of this phone. There is a LOT of be desired, and I've only had the device a few hours.
HORRRRRRIBLE!!!! keyboard, just atrocious.
Weak wi-fi signal, I'm 20 ft from the router with no walls, WTF.
Random network disconnects
flawed multi-tasking
These are the issues you should be MORE worried about.
n19htmare said:
I noticed that the lower part of the screen was not as flush as the top. I just went around the whole phone applying slight pressure and it appears to be flush now. Even before, the difference was negligible.
I saw your pictures too. To be honest, mine does the same but you have to apply some pressure. Same when pressure is applied to the screen.
The screens are VERY close and often adhered to the glass, so yes, pressing down will cause that.
I can replicate the very same thing you show in your pictures, but I do have to apply pressure. This amount of pressure I would NEVER apply in a day to day use.
Looking at your fingers, I can also tell you're applying similar pressure. (the tip of your nail has been pressed so far that the blood flow has been restricted, thus the faded, white hue under the tip of your nail)
I can only conclude that you're being anal about this issue.
If there is light leakage to the extent you have shown WITHOUT applying pressure, I can see why you'd want to exchange.
I just think you're nitpicking.
Click to expand...
Click to collapse
That's what I thought at first, too. I felt silly for going in there yesterday. But today, its gotten worse; I'm typing this on my phone right now and I can see the lower screen warping as I type. I agree with you, when I took those pictures last night I had to apply slight pressure in the corners to get that effect. However, now all it takes is a regular tap on the lower right quadrant of the screen to see the screen warp. For example, if I press and hold on my home screen (with a gray background) to pull up the wallpaper menu, the screen looks like it does in the third picture I posted. That's definitely not normal behavior.
Sent from my HTC One X using Tapatalk 2
ShotSkydiver said:
That's what I thought at first, too. I felt silly for going in there yesterday. But today, its gotten worse; I'm typing this on my phone right now and I can see the lower screen warping as I type. I agree with you, when I took those pictures last night I had to apply slight pressure in the corners to get that effect. However, now all it takes is a regular tap on the lower right quadrant of the screen to see the screen warp. For example, if I press and hold on my home screen (with a gray background) to pull up the wallpaper menu, the screen looks like it does in the third picture I posted. That's definitely not normal behavior.
Sent from my HTC One X using Tapatalk 2
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Click to collapse
Sorry I didn't mean to come off as an ass, but your issue MAY be legit, I'm not saying you're lying or anything . Just lots of people on the forums tend to make a mountain out of a mole.
here is my advice. You have 14 days to return the device. I say use it and see what happens. OFTEN times, because of rush to deliver, these phones go from the line into the box, then into the box and then a box....
Basically, let it air out, any glue used to adhere the screen to glass may still be curing.
I've read multiple cases where after a week, similar issues have disappeared.
14 satisfaction policy (30 in CA).... return it and go from there if you can't get anywhere with an exchange.
n19htmare said:
Sorry I didn't mean to come off as an ass, but your issue MAY be legit, I'm not saying you're lying or anything . Just lots of people on the forums tend to make a mountain out of a mole.
here is my advice. You have 14 days to return the device. I say use it and see what happens. OFTEN times, because of rush to deliver, these phones go from the line into the box, then into the box and then a box....
Basically, let it air out, any glue used to adhere the screen to glass may still be curing.
I've read multiple cases where after a week, similar issues have disappeared.
14 satisfaction policy (30 in CA).... return it and go from there if you can't get anywhere with an exchange.
Click to expand...
Click to collapse
No, you're fine, I felt like I was just being anal about it as well.
30 here in Arizona as well. So, if they won't exchange it, at least I can return it and buy another one right there.
Sent from my HTC One X using Tapatalk 2
Hi guys,
Story of my life. I preordered my S8+ on March 30th, received it on April 20th. Reading about pink tint I was happy not to see any. But what I got was green tint across the whole screen. On top of that the curved edges were really visible and had this glowing effect, as described in this thread: https://forum.xda-developers.com/galaxy-s8+/help/dark-edges-t3593730
I decided to return it and ordered another two units. The first one was completely pink, using the white balance sliders and the color calibration code (*#15987#) helped a little, but it was still pink. The other one had dead pixels near one of the curved edges and was greenish in one part of the screen. I returned all of them.
I'm stubborn (and like the phone design a lot) so I bought another three (this time I took some photos which I attached below). The first one had extremely greenish tint and as any other greenish screen the curved edges were really visible and had this glowing effect.
The second one was entirely pink including the pinkish edges and the third one was pink only at the top. Playing with white balance and color calibration did not help, only lowered the effect a little bit.
To make it worse one unit had splinter on the frame straight out of the box.
There is a guy on polish forum of S8+ who got twelve units of S8+ and only one was perfect: http://forum.android.com.pl/topic/314518-ekran-w-galaxy-s8-plus/?page=19#comment-5078692
Is it only in my beloved country so hard to get the perfect screen (by perfect I mean not pink nor green, without dead pixels) or were we so unlucky ? It seems almost impossible to get the good unit. I'm really tired of not being able to enjoy mine new device. I'm thinking about buying another 5 units from different sources. I will give it a last chance ...
PS. To make it clear - I'm buying new phones almost every year since 10 years and never had such issues. I had to replace one of my phones just once in my entire life! So I'm not that kind of person seeing issues everywhere, I'm just not agreeing to pay full price for a device with such flaws.
mrvain84 said:
Hi guys,
Story of my life. I preordered my S8+ on March 30th, received it on April 20th. Reading about pink tint I was happy not to see any. But what I got was green tint across the whole screen. On top of that the curved edges were really visible and had this glowing effect, as described in this thread: https://forum.xda-developers.com/galaxy-s8+/help/dark-edges-t3593730
I decided to return it and ordered another two units. The first one was completely pink, using the white balance sliders and the color calibration code (*#15987#) helped a little, but it was still pink. The other one had dead pixels near one of the curved edges and was greenish in one part of the screen. I returned all of them.
I'm stubborn (and like the phone design a lot) so I bought another three (this time I took some photos which I attached below). The first one had extremely greenish tint and as any other greenish screen the curved edges were really visible and had this glowing effect.
The second one was entirely pink including the pinkish edges and the third one was pink only at the top. Playing with white balance and color calibration did not help, only lowered the effect a little bit.
To make it worse one unit had splinter on the frame straight out of the box.
There is a guy on polish forum of S8+ who got twelve units of S8+ and only one was perfect: http://forum.android.com.pl/topic/314518-ekran-w-galaxy-s8-plus/?page=19#comment-5078692
Is it only in my beloved country so hard to get the perfect screen (by perfect I mean not pink nor green, without dead pixels) or were we so unlucky ? It seems almost impossible to get the good unit. I'm really tired of not being able to enjoy mine new device. I'm thinking about buying another 5 units from different sources. I will give it a last chance ...
PS. To make it clear - I'm buying new phones almost every year since 10 years and never had such issues. I had to replace one of my phones just once in my entire life! So I'm not that kind of person seeing issues everywhere, I'm just not agreeing to pay full price for a device with such flaws.
Click to expand...
Click to collapse
I feel you. I don't know what to say to help, but if it is any consolation I know exactly how you are feeling. A few years back I had a similar problem with the BlackBerry Passport. I ended up exchanging about 12 devices before I found one that didn't have flaws out of the box. I got roasted on the CrackBerry forums for it, but proof was all there. I simply got 12 broken devices out of the box... Seems unreal almost, but it happens.
I couldn't care less if there was a green or a blue or a pink or a yellow tint. It still does the same job.
Your best bet is to just wait until the first few batches are pushed out and just wait until samsung makes more phones..let everyone​ else buy up all the pink ones. This could take months though, maybe about 3. Either way, buying an AMOLED is similar to buying an LCD; you will get lucky if you don't get dead pixels or screen tint issues.
Biggenz said:
I couldn't care less if there was a green or a blue or a pink or a yellow tint. It still does the same job.
Click to expand...
Click to collapse
That's true but wouldn't an older device as well? People should be getting quality products for the price.
Biggenz said:
I couldn't care less if there was a green or a blue or a pink or a yellow tint. It still does the same job.
Click to expand...
Click to collapse
Couldnt agree more!!!!
Don't see what the problem is regarding screen tint issue, Samsung is aware of it and said they can address it through a software update. I would've just waited for that and changed my screen color ratio in the mean time. Also the pictures you showed with the dead pixels, either I'm blind or it wouldn't honestly make a difference or you wouldn't even notice it in daily usage. Just my two cents
TheBrandonWRX said:
That's true but wouldn't an older device as well? People should be getting quality products for the price.
Click to expand...
Click to collapse
People should indeed get quality products for their money, but this seems to be a new obsession when it comes to new phones. People sitting there all day looking at a white screen trying to find an imperfection. If you use the phone day to day, there is no way you would even notice it.
aroy97 said:
Don't see what the problem is regarding screen tint issue, Samsung is aware of it and said they can address it through a software update. I would've just waited for that and changed my screen color ratio in the mean time. Also the pictures you showed with the dead pixels, either I'm blind or it wouldn't honestly make a difference or you wouldn't even notice it in daily usage. Just my two cents
Click to expand...
Click to collapse
Biggenz said:
People should indeed get quality products for their money, but this seems to be a new obsession when it comes to new phones. People sitting there all day looking at a white screen trying to find an imperfection. If you use the phone day to day, there is no way you would even notice it.
Click to expand...
Click to collapse
When you pay $1,300 for something, like I did for my S8+, you want it to be flawless, at least physically. We all work hard for our money, one way or the other. I won't stand for throwing it away on a semi-defective device, no matter how small the defect.
dhorgas said:
When you pay $1,300 for something, like I did for my S8+, you want it to be flawless, at least physically. We all work hard for our money, one way or the other. I won't stand for throwing it away on a semi-defective device, no matter how small the defect.
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Click to collapse
I thought I was having a screen issue ... but it was just my eyes .. however im having audio output issues and im pissed off ... had to use a speaker booster for everything ... at full volume its like 1/3 of full on my note 4 ... going to Verizon to test the sample phones to mine
dhorgas said:
When you pay $1,300 for something, like I did for my S8+, you want it to be flawless, at least physically. We all work hard for our money, one way or the other. I won't stand for throwing it away on a semi-defective device, no matter how small the defect.
Click to expand...
Click to collapse
Ohh oh... You hoping for something that will never happen, good luck!
cantenna said:
Ohh oh... You hoping for something that will never happen, good luck!
Click to expand...
Click to collapse
I got a perfect device with the S8+, thankfully, on first go. Software wise, different story, but HW is flawless. It's hit and miss.
If they are going to start setting a precedent where they are asking for laptop money for a phone, then we need to respond by expecting that it at least comes as advertised. When we start dropping our standards while they keep raising the price, then we are all in for ever-increasing amounts of agro as they will just assume x% of people will just take it up the wrong-un and keep coming back for more. For this money, if there are any hardware defects out of the box, back it goes. But those are just my standards.
In response to the OP, sounds like you are ordering replacments from the same borked batch. I'd either find a new source or wait for the scruffy units to go elesewhere.
dhorgas said:
I got a perfect device with the S8+, thankfully, on first go. Software wise, different story, but HW is flawless. It's hit and miss.
Click to expand...
Click to collapse
Ya, its also entirely subjective and dependant upon the individual, but good on ya for being at peace.
Software wise, im rooted and am able to enhance my android experiance on this device were i deem fit; so very pleased with this device.
Mine is absolutely flawless, want to buy ?)
cantenna said:
Ya, its also entirely subjective and dependant upon the individual, but good on ya for being at peace.
Software wise, im rooted and am able to enhance my android experiance on this device were i deem fit; so very pleased with this device.
Click to expand...
Click to collapse
There is nothing subjective about having a color balanced display, no visible marks, flaws, or any other defects anywhere on the body, and no dead or stuck pixels. All ports and speakers work, mics all work, etc. No, physically perfect is not subjective. It's very much objective, based on factual observations about the conditions of the device. Besides, as the poster above has said as well, if they're going to be asking laptop money for a phone it better be flawless.
dhorgas said:
There is nothing subjective about having a color balanced display, no visible marks, flaws, or any other defects anywhere on the body, and no dead or stuck pixels. All ports and speakers work, mics all work, etc. No, physically perfect is not subjective. It's very much objective, based on factual observations about the conditions of the device. Besides, as the poster above has said as well, if they're going to be asking laptop money for a phone it better be flawless.
Click to expand...
Click to collapse
Your argument is still predicated on your interpretation of perfection, so that it is subjective! Feel free to dispute that further, lol.
cantenna said:
Your argument is still predicated on your interpretation of perfection, so that it is subjective! Feel free to dispute that further, lol.
Click to expand...
Click to collapse
This is a pretty comical comment. Your argument amounts to everything being subjective. Why is a square a square? Why is it not a triangle? Because a square has 4 equal sides and 90 degree angles connecting all sides to each other. That's not subjective; it is mathematically objective. The same way, a perfect display is one that is without defects. A perfect phone body is one without scuffs. You either have dead pixels or you don't. You either have scuffs or you don't. Your display is centered in the frame of the phone, or it isn't. Your display is using a proper white-point, or it is not. These are not subjective things. The state is binary.
mrvain84 said:
Hi guys,
Story of my life. I preordered my S8+ on March 30th, received it on April 20th. Reading about pink tint I was happy not to see any. But what I got was green tint across the whole screen. On top of that the curved edges were really visible and had this glowing effect, as described in this thread: https://forum.xda-developers.com/galaxy-s8+/help/dark-edges-t3593730
I decided to return it and ordered another two units. The first one was completely pink, using the white balance sliders and the color calibration code (*#15987#) helped a little, but it was still pink. The other one had dead pixels near one of the curved edges and was greenish in one part of the screen. I returned all of them.
I'm stubborn (and like the phone design a lot) so I bought another three (this time I took some photos which I attached below). The first one had extremely greenish tint and as any other greenish screen the curved edges were really visible and had this glowing effect.
The second one was entirely pink including the pinkish edges and the third one was pink only at the top. Playing with white balance and color calibration did not help, only lowered the effect a little bit.
To make it worse one unit had splinter on the frame straight out of the box.
There is a guy on polish forum of S8+ who got twelve units of S8+ and only one was perfect: http://forum.android.com.pl/topic/314518-ekran-w-galaxy-s8-plus/?page=19#comment-5078692
Is it only in my beloved country so hard to get the perfect screen (by perfect I mean not pink nor green, without dead pixels) or were we so unlucky ? It seems almost impossible to get the good unit. I'm really tired of not being able to enjoy mine new device. I'm thinking about buying another 5 units from different sources. I will give it a last chance ...
PS. To make it clear - I'm buying new phones almost every year since 10 years and never had such issues. I had to replace one of my phones just once in my entire life! So I'm not that kind of person seeing issues everywhere, I'm just not agreeing to pay full price for a device with such flaws.
Click to expand...
Click to collapse
see here:
https://forum.xda-developers.com/showthread.php?t=3593263
i have these issues since years, but this time it's extreme...
I've seen a lot (nearly 20) S8+ now, only 3 of them had an almost perfect screen!
the deviations are really huge, and that's the biggest problem in my eyes...
Sent from my SM-G955F using XDA-Developers Legacy app
*sigh*
Can we get a moderrator to change the title of this thread to; LCD is better than AMOLED (because this is what this thread is really about(I prefer amoled btw))
Sent from my SM-G955F using Tapatalk
Since some weeks I am facing an increasing number of bright white spots on the screen (pls. refer to attached picture). Ok picture is not perfect, but should give an impression what I am talking about. Is anybody having the same issue with his screen.
I am wondering whether this is realated to a general quality issue or a faulty handling on my side.
Thx for your comments.
If your screen does that, perhaps it's time to get it looked at under warranty?
Swan Princess said:
If your screen does that, perhaps it's time to get it looked at under warranty?
Click to expand...
Click to collapse
unfortunately, it is already a replaced one....not coming from Huawei....
flyingjack said:
unfortunately, it is already a replaced one....not coming from Huawei....
Click to expand...
Click to collapse
I am sure there are options for repair still, if the white spots bother you that much.
If it's an already replaced screen, it's probably not the best quality.
Could be adhesive.
I had a ASCEND MATE 7 for a while and after about two months got wild white patches on screen, sold it by the way and bought a new one. This new one even had brighter patches from the beginning!
Got this one replaced with MATE 8 by the warranty (yeah, they gave me the MATE 8 instead for whatever the reason!)
I'm now useing it for about 2 and half months and again I got white patches almost in middle and bottom of the screen! What the hell !?
I think this is the problem with internal batteries, as they are poor quality and after some time of use the battery's pressing against the back of the LCD ... and the whites appear
We should definitely blame Huawei for this
It's maybe because of poor quality made IPS-NEO screens used in mate series .. anyway Huawei MUST answer
mine is even worser. the device never dropped, not even a scratch around...
After trying and failing with the S8/S8+ I decided to go for the U11.
I ordered two phones from Amazon, one for myself and one for family. They were the amazing silver. We powered them on, and then noticed backlight bleed along the lower edge. The guy on this review is the only reviewer who mentions it and shows the problem:
http://www.androidpolice.com/2017/0...pretty-good-phone-if-anyones-still-listening/
Not only that, but both phones had a dead pixel on the screen (But I think that's just my bad luck . I took it on myself to watch reviews on youtube, and I think the lower edge problem has been there on every review unit, but no reviewer mentioned it.
I really am considering a switch to the U11, but I have a serious screen OCD so I wanted to put it to you guys... Do you all experience this? And is it terribly bad on every day performance?
Thanks
evak2979 said:
After trying and failing with the S8/S8+ I decided to go for the U11.
I ordered two phones from Amazon, one for myself and one for family. They were the amazing silver. We powered them on, and then noticed backlight bleed along the lower edge. The guy on this review is the only reviewer who mentions it and shows the problem:
http://www.androidpolice.com/2017/0...pretty-good-phone-if-anyones-still-listening/
Not only that, but both phones had a dead pixel on the screen (But I think that's just my bad luck . I took it on myself to watch reviews on youtube, and I think the lower edge problem has been there on every review unit, but no reviewer mentioned it.
I really am considering a switch to the U11, but I have a serious screen OCD so I wanted to put it to you guys... Do you all experience this? And is it terribly bad on every day performance?
Thanks
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I don't have it at all that I can see. Sorry for your luck but my device is flawless.
EtherealRemnant said:
I don't have it at all that I can see. Sorry for your luck but my device is flawless.
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Thanks for the quick response. Check this thread:
https://forum.xda-developers.com/u11/help/minor-issues-stuck-pixel-sound-static-t3621512
A guy posted a picture as a response. See the shadow along the bottom edge? If you don't have that, at all, this gives me hope. What color is your device if you don't mind me asking.
evak2979 said:
Thanks for the quick response. Check this thread:
https://forum.xda-developers.com/u11/help/minor-issues-stuck-pixel-sound-static-t3621512
A guy posted a picture as a response. See the shadow along the bottom edge? If you don't have that, at all, this gives me hope. What color is your device if you don't mind me asking.
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No shadow, no dead pixels (just went through a full pixel test - jeez this backlight will blind you on full!), no scuffed glass, nothing. It's the first device I've ever gotten from HTC with no complaints about the screen (my M7 had a yellow tint as did the M8 and the first few weeks of owning my 10, the glue hadn't settled so it was pink tinted and I had to have the Sprint store open up 8 EVOs before I found an acceptable screen to give you an idea - never had a dead pixel except on AMOLED ironically enough).
It's the Sapphire Blue.
EtherealRemnant said:
No shadow, no dead pixels (just went through a full pixel test - jeez this backlight will blind you on full!), no scuffed glass, nothing. It's the first device I've ever gotten from HTC with no complaints about the screen (my M7 had a yellow tint as did the M8 and the first few weeks of owning my 10, the glue hadn't settled so it was pink tinted and I had to have the Sprint store open up 8 EVOs before I found an acceptable screen to give you an idea - never had a dead pixel except on AMOLED ironically enough).
It's the Sapphire Blue.
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Thanks mate I do love the phone, and am considering another go. My guess is you are -very- lucky, most of the units I've seen myself on youtube (if not all), have it to a certain extend. Treasure and keep it !
evak2979 said:
Thanks mate I do love the phone, and am considering another go. My guess is you are -very- lucky, most of the units I've seen myself on youtube (if not all), have it to a certain extend. Treasure and keep it !
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Yeah out of all phones I've ever ordered, this one is by far my favorite. Ridiculous battery life, no lag, great screen, no gimmicks (edge sense is actually quite useful - I use it to launch my camera immediately when I'm out and about), excellent camera, doesn't overheat, crystal clear call quality, loud speaker set up... Only thing I don't like is News Republic chewing up my battery and not being able to disable it.
I haven't even rooted it yet. Every other phone I've rooted within a week, oftentimes the day I've received it. I ordered it May 16th from HTC on pre-order and got it on June 9th. No phone has ever been in my possession that long without being modded somehow, even if it was just changing the launcher.
The light bleed problem affected every review unit as you said, and there have been several threads here mentioning it. My conclusion is that nearly every U11 has the problem although it's rather subtle so not easy not to notice if you don't know about it.
Personally I'm rather OCD about screens and I'm not happy about this defect but I'm now used to it. The location is just one that you don't look at normally. In fact I think we've grown used to ignore the lowest part of the screen as it's where ads normally sit. Also it kinda helps that the bleed gets reduced a lot depending on the angle you look at the screen from.
x_d_n said:
The light bleed problem affected every review unit as you said, and there have been several threads here mentioning it. My conclusion is that nearly every U11 has the problem although it's rather subtle so not easy not to notice if you don't know about it.
Personally I'm rather OCD about screens and I'm not happy about this defect but I'm now used to it. The location is just one that you don't look at normally. In fact I think we've grown used to ignore the lowest part of the screen as it's where ads normally sit. Also it kinda helps that the bleed gets reduced a lot depending on the angle you look at the screen from.
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Thanks. I am considering getting a device regardless. I will ponder it over the weekend - and if you are OCD and can live with it, so must I. If you can help with advice on how to deal with such impulses (over screens), do drop me a message. I am desperately trying to drop that habit off.
evak2979 said:
Thanks. I am considering getting a device regardless. I will ponder it over the weekend - and if you are OCD and can live with it, so must I. If you can help with advice on how to deal with such impulses (over screens), do drop me a message. I am desperately trying to drop that habit off.
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I'm very OCD regarding LCD screen and the phone itself. The phone is perfect except for the light bleeding, a stuck pixel and some sound static in earphone. Otherwise the phone is perfect like the camera, sound, battery life and performance.
As I bought the phone from Hong Kong its a pain in the... To return it. So with a 10% discount off that seller gave me I learned to enjoy and love the phone.
My HTC One X, M8x, 10 U11 and the S8+ all suffered from flaws being the S8+ the worst (random restarting and pinkish screen tone) so I'm not a lucky person about phones.
@evak2979 i sent you a message but basically it's about accepting defeat when it comes to small flaws, unfortunately there's not more to it. Although of course, if your phone has serious build issues that no one else has it should go back to HTC.
I have is as well. Actually this is my second unit (Black), the previous (Silver) had it as well. I can see it in display test application but I would say it is not affecting normal usage. Overall I am happy with display quality.
KejPi said:
I have is as well. Actually this is my second unit (Black), the previous (Silver) had it as well. I can see it in display test application but I would say it is not affecting normal usage. Overall I am happy with display quality.
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Like I told my new pal on PM, I got the S8+ new for a very good price (539, UK).
If that sinks, I'll bite the bullet and return to HTC. It's funny because I don't mind scuffs, or scratches, or what. I just want a normal okay screen. I remember being happy with Note 4, with S5, With M8, With M9.
Then this new fashion started with every display being the dumbs
And the S8+ arrived with dust under the glass.
I've fought for a long time with my OCD to accept that AMOLEDs will never have consistent whites (though my one plus 3t is perfect, the one phone I've kept over the months). As of late with the S8 it's also been, full red edges, dead pixels, dust specs.
Let's try the U11 again. If it just has light bleed and no dead pixels I'll keep it...
I don't have light bleed.
I use edge to launch my calendar.
Sound through the earphones is shockingly good!
It looks dated in any other color but blue or red.
Those bezels? Ug.
The screen is beautiful and they've coated with oleophilics that feel INCREDIBLE.
The camera is excellent.
It's a very VERY good phone.
I have it on mine, but It's hardly even noticeable... Definitely not a game-changer for me. It's not enough for me to return it for a new one.
Just updating that I received my HTC U11 black, and I sent it back with a dead pixel. That's the third U11 with dead pixels, the first two having been silvers from Amazon.
I have also encountered issues with S8s (dust under glass), but not so much or frequent.
I want to get a U11 more than I do an S8, but I am really really skeptical about a few things - the build quality of the panel. The reports that some of the units are not so water proof (The solar reds apparently, a youtube search I did testified to that.
Sorry for diverting this thread from its original post, but I am really curious about you guys' opinion. I agree to having screen OCD, and that I should lower my standards when it comes to white consistency on AMOLED, for example. Or even some light bleed on LCD panels.
But dead pixels? Dead pixels on 649 pound devices, top end flagship? What is going on with QC and how lost must we drop our standards.
And if anyone thinks I am lying I am happy to provide with pictures...
If anyone from the UK has a relatively faultless HTC, please tell me where you bought it from so I can buy from there myself. And which color variant.
Thank you.
Hi, I believe you as I have the same problem with my Asian version. But can you share a picture? I want to compare mine with yours.
evak2979 said:
Thanks. I am considering getting a device regardless. I will ponder it over the weekend - and if you are OCD and can live with it, so must I. If you can help with advice on how to deal with such impulses (over screens), do drop me a message. I am desperately trying to drop that habit off.
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Click to collapse
evak2979 said:
Just updating that I received my HTC U11 black, and I sent it back with a dead pixel. That's the third U11 with dead pixels, the first two having been silvers from Amazon.
I have also encountered issues with S8s (dust under glass), but not so much or frequent.
I want to get a U11 more than I do an S8, but I am really really skeptical about a few things - the build quality of the panel. The reports that some of the units are not so water proof (The solar reds apparently, a youtube search I did testified to that.
Sorry for diverting this thread from its original post, but I am really curious about you guys' opinion. I agree to having screen OCD, and that I should lower my standards when it comes to white consistency on AMOLED, for example. Or even some light bleed on LCD panels.
But dead pixels? Dead pixels on 649 pound devices, top end flagship? What is going on with QC and how lost must we drop our standards.
And if anyone thinks I am lying I am happy to provide with pictures...
If anyone from the UK has a relatively faultless HTC, please tell me where you bought it from so I can buy from there myself. And which color variant.
Thank you.
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Jadraker said:
Hi, I believe you as I have the same problem with my Asian version. But can you share a picture? I want to compare mine with yours.
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Of course...Here. Same on all three, just in different positions.
Mine is in a similar position but it's not black. Indeed it changes according to the color but of course it's different from the rest. Mine is more a defective pixel than a dead or stuck one. I thought it was the same pixel issue but it's not.
evak2979 said:
Of course...Here. Same on all three, just in different positions.
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Jadraker said:
Mine is in a similar position but it's not black. Indeed it changes according to the color but of course it's different from the rest. Mine is more a defective pixel than a dead or stuck one. I thought it was the same pixel issue but it's not.
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Nah mine is dead dead.
I am considering a 4th U11. At this point, I don't even care about the light bleed. But 3/3 with dead pixels, it can't just be bad luck. That's the thing. I mean this is very bad QC. None of the reviewers are mentioning things like this. Or the issues with the S8 screen.
I think at this point someone needs to step up and say : ok guys, these are the GOOD things about the phone. But there is also
S8 (red tints, even after patch. Bad smudges on grey. Dust particles under panel)
U11 (Dead pixels. Light bleed at bottom of the screen).
In the end, the only trustworthy review is XDA forums and its users.
Have a Note 9 which I'm keeping, just got the Ultra and the display is a disappointment.
Side by side with the 9, colors are not as vibrant, contrast is so-so, sharpness is off. Fine details, icon edges, etc. are fuzzy.
Now, I'm anal about this kinda stuff. If I never saw the 9's screen, I'd never know and think it's fine, and to most, it would be. But this is me you're talkin' to. ?
I don't know whether to return it or pray for a Samsung fix. I'm not a gambling man. I've gone through every display setting and resolution there is, including dev options. I'm pretty experienced.
Maybe it's Nova launcher, but it's just not as nice as the 9's screen. Exact same home screen, icon theme, everything identical.
Your thoughts/opinions/gut feelings? Got till next week to return to Best Buy.
Thanks a lot,
Rich
You're 100% right, my N20U has a yellowish dirty white look to it when compared to my N10+
I doubt Samsung sees this as a defect until all of us report it as a defect so they can fix it with a software update.
Using vivid mode with green slider turned to lower setting helps but that's about it...
Sent from my SM-N986U using Tapatalk
VICosPhi said:
You're 100% right, my N20U has a yellowish dirty white look to it when compared to my N10+
I doubt Samsung sees this as a defect until all of us report it as a defect so they can fix it with a software update.
Using vivid mode with green slider turned to lower setting helps but that's about it...
Sent from my SM-N986U using Tapatalk
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I posted in another thread that I got an app - Screen Balance - from the play store. With that I was able to get rid of more green as it has several adjustments for white balance. Use various adjustments judiciously. I like things cool. Seems *all* amoleds look green to me anyway.
Lest anyone thinks I'm spamming the app, since I mentioned it in another thread, I am not. Just a much happier user. ?
Doesn't solve the aforementioned problems though.
My gripe is temporary image retention. Using dark mode and gray screens, sometimes, the outline of the keyboard will remain on the screen for 5-10 seconds. I notice that if one uses the phone in light mode, it seems perfect, but once in dark mode, it has some minor flaws.
It's funny to see so many of these posts popping up. I made a post about this before as well that the screen has an overall yellowish greenish overtone to it. In fact, mine got worse. Now I have screen burn in. It's crazy since I don't have my phone at high brightness. It's somewhere in the middle. This is the first time I have to have a screen replaced. I miss my note 9 so much. If the note 9 had an ultra wide camera, I would so have kept it. This is likely the most problematic note I've owned. I had 3 note ultra in the past and they are all the same in terms of display. There's no escaping it. If you call the Samsung costumer service, they aren't allowed to admit issues with the device that Samsung hasn't cleared for them to admit, so they'll deny any screen issues at this time. I was going to trade this in for the Oneplus 8 pro, but they aren't taking Note 20 ultras as a trade in device, so may still sell or try to hold on till S21 ultra and pray by then Samsung corrects this new line of Amoled screens.
This is the screen burn in that I have unfortunately. Going to get the screen replaced, hopefully this weekend.
Mrplennium said:
This is the screen burn in that I have unfortunately. Going to get the screen replaced, hopefully this weekend.
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Burn-in does not show in screenshots, It will only be visible on your device as it is the physical screen with the damage
*Detection* said:
Burn-in does not show in screenshots, It will only be visible on your device as it is the physical screen with the damage
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Then it's a mystery what that anomaly is. I am not the only one as a member in another forum posted similar. Image retention maybe? I don't know. But whatever it is, it's not going away and the Samsung phone techs agree I need to change the screen. Hopefully the new one doesn't do this.
Mrplennium said:
It's funny to see so many of these posts popping up. I made a post about this before as well that the screen has an overall yellowish greenish overtone to it. In fact, mine got worse. Now I have screen burn in. It's crazy since I don't have my phone at high brightness. It's somewhere in the middle. This is the first time I have to have a screen replaced. I miss my note 9 so much. If the note 9 had an ultra wide camera, I would so have kept it. This is likely the most problematic note I've owned. I had 3 note ultra in the past and they are all the same in terms of display. There's no escaping it. If you call the Samsung costumer service, they aren't allowed to admit issues with the device that Samsung hasn't cleared for them to admit, so they'll deny any screen issues at this time. I was going to trade this in for the Oneplus 8 pro, but they aren't taking Note 20 ultras as a trade in device, so may still sell or try to hold on till S21 ultra and pray by then Samsung corrects this new line of Amoled screens.
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Oh geezzzz...that:s not encouraging.. looks like I'm holding on hoping for a soft/firmware update. A replacement would probly have the same or worse issue. No burn in here so far.
Definitely keeping my note 9!
Mrplennium said:
Then it's a mystery what that anomaly is. I am not the only one as a member in another forum posted similar. Image retention maybe? I don't know. But whatever it is, it's not going away and the Samsung phone techs agree I need to change the screen. Hopefully the new one doesn't do this.
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Your screenshot looks clear to me on my PC, so if you are seeing burn-in then it will be on your screen and will need a replacement, what I was saying is you cannot send someone a SS to show them the burn-in, they would need to look at your screen with their eyes
Mrplennium said:
This is the screen burn in that I have unfortunately. Going to get the screen replaced, hopefully this weekend.
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Bro did you just try to screen shot your screen burn ? :laugh: You need to click with another camera
*Detection* said:
Burn-in does not show in screenshots, It will only be visible on your device as it is the physical screen with the damage
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Click to collapse
warriorvibhu said:
Bro did you just try to screen shot your screen burn ? :laugh: You need to click with another camera
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Hahaha lol I just realized the error of my ways :laugh:
I've never had such screen anomalies before. Still can't understand how it got there since I don't keep my phone at max brightness. Guess I got unlucky this time around.
Mrplennium said:
Hahaha lol I just realized the error of my ways :laugh:
I've never had such screen anomalies before. Still can't understand how it got there since I don't keep my phone at max brightness. Guess I got unlucky this time around.
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Same image on the screen for extended periods can cause it too, so if you're always in WhatsApp chat or Facebook app and the same thing is always on the screen you'll be more likely to see it then too
Mrplennium said:
Hahaha lol I just realized the error of my ways :laugh:
I've never had such screen anomalies before. Still can't understand how it got there since I don't keep my phone at max brightness. Guess I got unlucky this time around.
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Yeah i used to worry a lot about this as i know there are batches of screens that have this problem. Initially i thought the green yellow tint problem was also in some batches esp when Display mate gave this screen such high rating, which means they are all who have sold their souls for money and not honest, so thought mine was a bad batch but it seems everyone has this tint issue. Its sad that you have burn in but its more common than you think. Many people got it with the Samsung View case too.
warriorvibhu said:
Yeah i used to worry a lot about this as i know there are batches of screens that have this problem. Initially i thought the green yellow tint problem was also in some batches esp when Display mate gave this screen such high rating, which means they are all who have sold their souls for money and not honest, so thought mine was a bad batch but it seems everyone has this tint issue. Its sad that you have burn in but its more common than you think. Many people got it with the Samsung View case too.
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Yeah, pretty unfortunate. I did see the issues with the Samsung cases causing the burn in as well. What's funny is that if you speak to a supervisor at the Samsung customer service number and tell them about the screen issues and you have someone else with a Samsung phone call them back hours or a day later and get the same supervisor, they'll tell you that they never had one complaint about the screen. Unless Samsung instructs them it's an issue they can fix, they will not admit it. Still hoping Samsung can correct the yellowish greenish overtone of the general display.
*Detection* said:
Burn-in does not show in screenshots, It will only be visible on your device as it is the physical screen with the damage
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Cracked screen show up well using a screen shot
Limeybastard said:
Cracked screen show up well using a screen shot
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Scratches show even better ? :silly: