Nexus 5 warranty in another country - Nexus 5 Q&A, Help & Troubleshooting

I was going to buy Nexus 4, but it's poor camera, glass back and small internal memory were preventing me from that. Now I want to buy Nexus 5. However, it isn't available in Poland and considering time LG needed to introduce N4 to Poland (we haven't got devices in Play Store), N5 will arrive in 3-4 months. If I buy new Nexus in Germany, will it's warranty work in Poland or it'll be needed to send it back to Germany?
Sent from my Nexus 7 using Tapatalk 4

Konpon96 said:
I was going to buy Nexus 4, but it's poor camera, glass back and small internal memory were preventing me from that. Now I want to buy Nexus 5. However, it isn't available in Poland and considering time LG needed to introduce N4 to Poland (we haven't got devices in Play Store), N5 will arrive in 3-4 months. If I buy new Nexus in Germany, will it's warranty work in Poland or it'll be needed to send it back to Germany?
Sent from my Nexus 7 using Tapatalk 4
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Same doubt with me. Same case in here, provided that I´m in Portugal.
Hope someone has been through its paces and may help out.

same here..
GREECE. help us xda!

teoha said:
same here..
GREECE. help us xda!
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Warranty (2 years in the EU) is only valid in the country where you actualy bought the phone.

gee2012 said:
Warranty (2 years in the EU) is only valid in the country where you actualy bought the phone.
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if the device is faulty have i to send it back to my cousin and then to google play store? or the warranty cavers me and i could send it back directly to google play store?
thanks in advance

teoha said:
if the device is faulty have i to send it back to my cousin and then to google play store? or the warranty cavers me and i could send it back directly to google play store?
thanks in advance
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Correct, through your cousin and then he sends it back to Google using a RMA number which will be given by Google. You can`t send it to Google yourself as you didn`t place the order.

gee2012 said:
Correct, through your cousin and then he sends it back to Google using a RMA number which will be given by Google. You can`t send it to Google yourself as you didn`t place the order.
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Is warranty by google or LG?

bynodeapps said:
Is warranty by google or LG?
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By Google.

Related

Likely places to buy

This will be my first Nexus so I'm not sure how you guys generally go about it. In addition to being on the Play store, are these usually sold by the big online retailers like Amazon? If so, would they be likely to have it immediately when it's released, or would Google hold onto some sort of "exclusive" sales period?
I do know that I'm not interested in buying it from AT&T just on general principles, but might consider some other non-Google source if I'm guaranteed availability & quick shipping.
I'm pretry sure best buy will have it along with tmobile. Best place to buy will probably be the play store. Also wrong section
rochrunner said:
This will be my first Nexus so I'm not sure how you guys generally go about it. In addition to being on the Play store, are these usually sold by the big online retailers like Amazon? If so, would they be likely to have it immediately when it's released, or would Google hold onto some sort of "exclusive" sales period?
I do know that I'm not interested in buying it from AT&T just on general principles, but might consider some other non-Google source if I'm guaranteed availability & quick shipping.
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I'm pretty sure that they will be offering the Nexus 5 on Amazon. I'm not completely sure because its Google ( unpredictable ), but the Nexus 7 (2013) was on Amazon, so I assume that the Nexus 5 will be too.
Probably just the playstore and possibly the carriers. Retailers would want a piece of the pie and these are already subsidized by Google at $350 ~
Usually sold only on playstore to start with, but Google may partner with amazon and best buy as well. But whatever it is place an order from play store as soon as the device goes for sale. Then look if you can get locally from best buy since you can always cancel or return the play store order.
My preference if it's available amazon, I will go for it with prime shipping. Always easy to deal with amazon customer service than Google or usually no clue best buy customer service.
Sent from my HTC One using Tapatalk
This will be my first nexus too. If bought from a carrier, will they be adding their own bloat like they do on other phones or will it stay true to the stock android experience? Would you still get your updates from Google or are you stuck waiting for the carrier to push them out?
premo15 said:
This will be my first nexus too. If bought from a carrier, will they be adding their own bloat like they do on other phones or will it stay true to the stock android experience? Would you still get your updates from Google or are you stuck waiting for the carrier to push them out?
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No bloatware I believe not sure about updates though.
Sent from my NexusHD2 using xda app-developers app
I hope to get it from T-Mobile (as long as they don't screw everyone over like they did with the Nexus 4 and offer it at a higher price) since I would be able to pay for it over 2 years and not have to pay full price right away.
Also, just read this on the official blog:
Nexus 5 will be available soon at the following retailers: Sprint, T-Mobile, Amazon, Best Buy and RadioShack.
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I wish I knew when it was available in bb. I would rather skip the shipping.
Sent from my Nexus 7 using XDA Premium 4 mobile app
I have to wait for T-Mobile, I'll be able to trade in my nexus 4.
Sent with Mako-no-ōkami
I'm patiently waiting for amazon to sell it. It seems like no one has any information on that...yet.
thfreedumb said:
I'm patiently waiting for amazon to sell it. It seems like no one has any information on that...yet.
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They should be listing the phone within a few days.
Is that based on a source? Or just based on their track record with the Nexus 7 (2013) ?
Even if they don't list it until Nov 6th, i'd get it before i would have if ordered from the play store. I just hope its not a debacle like the chromecast. Then again, that was because of the netflix promo.
thor6577 said:
They should be listing the phone within a few days.
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I'd like to know as well if this is from a source or just an educated guess. I have Amazon GCs I can use if it's not that long of a wait for Amazon to get it. T-Mobile's "in the coming weeks" makes it sound like it could take a month for them to get it and I don't know if they will increase the price like they did the Nexus 4.
thfreedumb said:
Is that based on a source? Or just based on their track record with the Nexus 7 (2013) ?
Even if they don't list it until Nov 6th, i'd get it before i would have if ordered from the play store. I just hope its not a debacle like the chromecast. Then again, that was because of the netflix promo.
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Outrager said:
I'd like to know as well if this is from a source or just an educated guess. I have Amazon GCs I can use if it's not that long of a wait for Amazon to get it. T-Mobile's "in the coming weeks" makes it sound like it could take a month for them to get it and I don't know if they will increase the price like they did the Nexus 4.
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http://googleblog.blogspot.com/2013/10/android-for-all-and-new-nexus-5.html :fingers-crossed:
thor6577 said:
http://googleblog.blogspot.com/2013/10/android-for-all-and-new-nexus-5.html :fingers-crossed:
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The way I read that is it could be any time before Thanksgiving time so it could be a whole month before we see it at those retailers.

[Q] Does google include invoice with Nexus 5 package?

Hello,
Just a quick question to the lucky persons who already received their N5.
Did google include the invoice with total sum paid for the phone with N5 package?
Thanks in advance
Can't say for the Nexus 5 as I don't receive mines until tomorrow. But for the Nexus 4, there was a invoice included in the package.
zephiK said:
Can't say for the Nexus 5 as I don't receive mines until tomorrow. But for the Nexus 4, there was a invoice included in the package.
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Hey,
Thanks, please let me know about your nexus 5 as soon as you get it..
You can always print the invoice from the playstore
I've ordered three pieces of hardware from Google Play and all three came with an invoice.
illogic6 said:
I've ordered three pieces of hardware from Google Play and all three came with an invoice.
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Thanks, that means I'll have to declare real value of the package and pay full tax in my Country

Nexus 5 from China

Hello,
I recently bought my nexus 5 D820 from china from an online Retailer. The phone came in new packing and timer was also zero when i turned the phone on. But still i am a little worried as i cannot trust chinese retailers to sell original stuff every time. Below i have posted some screenshots of the phone, Can you guys help me verify if the phone is genuine, i have seven days until no reason refund.
mrsaya said:
Hello,
I recently bought my nexus 5 D820 from china from an online Retailer. The phone came in new packing and timer was also zero when i turned the phone on. But still i am a little worried as i cannot trust chinese retailers to sell original stuff every time. Below i have posted some screenshots of the phone, Can you guys help me verify if the phone is genuine, i have seven days until no reason refund.
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screenshots wont help us. they could of very well put kit kat on a knock off phone. we need pics of the actual phone
china nexus rockssss
Check the photos.
Looks real from the photos. I'd get Android Hardware Info from the play store and install it. No way that they can fake the readout of that. If you can't get it in China let me know and I'll DL it and pull the APK for you.
Looks completely legit.
a few points to note..
(1) it seems to me that this is a genuine Nexus 5..
(2) D820 is the north american model that works with the said area's lte only.. if u plan to use lte in other areas of the world, u should get a D821 model..
(3) better blur the 3rd photo's IMEI information (that little label), or remove that photo completely.. IMEI is ur phont's unique id and u dont want to disclose it to others..
I think it is ok, hardware wise.
Sent from my Nexus 5 using Tapatalk
Definitely an original one no worries. Mine will arrive by the latest of december 12 Damn i want this phone so much
mrsaya said:
I think it is ok, hardware wise.
Sent from my Nexus 5 using Tapatalk
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What app is that?
I usually use cpu-z to identify hw but this looks good too
-----------------------
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I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
@rootSU
It looks like "Android Hardware Info" from JFDP Labs. (https://play.google.com/store/apps/details?id=com.dama.hardwareinfo).
Thanks all of you guys. Loving mine and just found out that I didn't even paid that much of premium for not ordering from Google play. Mine cost about 488 USD.
Sent from my Nexus 5 using Tapatalk

Are Google Play RMA units new?

Good day,
I am curious, are the RMA units from Google Play directly brand new phones, or refurbished/repaired ones? And is there any way one can check on the N5? (I read about the RTN menus, but that doesn't seem to work for me).
Thanks!
I´m interested in this because i´m waiting for my replacement
Yes. They send back a new retail unit when doing warranty replacements.
Refurbished
Sent from **Nexus 5 signal sucks**
Most likely refurb and has been fixed
Sent from my SCH-I535 using Tapatalk
Yes even I'm interested in knowing this.
Does anyone know how long it takes to get the replacement?
I think they are new, at least in my case. But all 4 of them have had defects on the screen (dust?) and I am waiting for my 5th device...
I had to replace my Nexus 5. The CS rep at Google said that all Nexus 5 replacements were new. Hope this helps.
If all the replacements Nexus 5s are new... Where goes all the Nexus 5s we send them?
matteventu said:
If all the replacements Nexus 5s are new... Where goes all the Nexus 5s we send them?
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Christmas gift for the employees
exzibit7 said:
Yes even I'm interested in knowing this.
Does anyone know how long it takes to get the replacement?
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Pretty fast. Mine shipped the next business day after I requested it.. this was just last week.
MMMmMMM I thought they were new.....My replacement came in last week and around the len of the camera the black paint was chipping off. I ended up just returning the replacement and keeping my original

[URGENT] Nexus 5 from play store OR not ?

I'm buying Nexus 5 but I want it to be from play store. I live outside US.
Is there a way to know if the pinpacked Nexus 5 I'm buying is bought from play store or not ?
The online store I'm buying for unfortunately are not providing me the information that they've bought from play store or not
Where do you live? In my opinion, it doesn't really matter.
Freshly baked from my Nexus 5
LewisGauss said:
Where do you live? In my opinion, it doesn't really matter.
Freshly baked from my Nexus 5
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I know it kinda doesn't but just in case I wanna RMA it...
Xami said:
I know it kinda doesn't but just in case I wanna RMA it...
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Even if you buy one that's bought from Google Play, it's still very inconvenient to send it for RMA. You still have to send it back to the owner in USA, then have the person sending it back to Google for RMA.
Freshly baked from my Nexus 5
LewisGauss said:
Even if you buy one that's bought from Google Play, it's still very inconvenient to send it for RMA. You still have to send it back to the owner in USA, then have the person sending it back to Google for RMA.
Freshly baked from my Nexus 5
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Means I can't RMA it directly. I don't think they verify the lerson. Don't they just RMA it if it is bought from play store
Xami said:
Means I can't RMA it directly. I don't think they verify the lerson. Don't they just RMA it if it is bought from play store
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Unless YOU buy it form the play store, you cant RMA directly.
If you buy from any 3rd party, you will be dealing with LG for warranty

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