After Service - Nexus 5 Q&A, Help & Troubleshooting

I haven't received my device yet and hope to never require after service but...
who handles after service? I'm not talking about issues caused by the user, rather if the memory is defective or the battery fails.
Is this handled by LG or Google?
Sent from my SHV-E300K using XDA Premium 4 mobile app

Its done by google.

koe1974 said:
I haven't received my device yet and hope to never require after service but...
who handles after service? I'm not talking about issues caused by the user, rather if the memory is defective or the battery fails.
Is this handled by LG or Google?
Sent from my SHV-E300K using XDA Premium 4 mobile app
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Click to collapse
Google if you bought it from Google Play, otherwise LG. I learned from last year that LG's service is pathetic and to wait it out for google play.

aooga said:
Google if you bought it from Google Play, otherwise LG.
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peachpuff said:
Its done by google.
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Good to know. Thanks.
Sent from my SHV-E300K using XDA Premium 4 mobile app

koe1974 said:
I haven't received my device yet and hope to never require after service but...
who handles after service? I'm not talking about issues caused by the user, rather if the memory is defective or the battery fails.
Is this handled by LG or Google?
Sent from my SHV-E300K using XDA Premium 4 mobile app
Click to expand...
Click to collapse
There are customer hotlines for RMA in every major countries. Easy to find with...a Google search lol.

Related

[Q] LG Nexus 5 for verizon?

Well I just called customer service and the rep said it is compatible but I've been reading that it isn't? I want to be 100% sure before I buy one.
SwiftLeeO said:
Well I just called customer service and the rep said it is compatible but I've been reading that it isn't? I want to be 100% sure before I buy one.
Click to expand...
Click to collapse
They're clueless. It's 100% not compatible.
VZ will not activate a phone unless that phones ID isblisted in their system
Sent from my Nexus 5 using XDA Premium 4 mobile app
Technically it is compatible but the only way you could get it on their network is through Page Plus or something. Even then you wouldn't get 4g.
Sent from my Nexus 5 using xda app-developers app

T-Mobile RMA

In case I need to RMA my phone I bought my phone from T-Mobile do I just go from Google RMA process and do they still accept it with the MEID sticker peeled off?
Sent from my Nexus 5 using Tapatalk
Nope, go to T-Mobile. The Google RMA is for Google Play purchases only. The sticker on the back doesn't matter.
markdapimp said:
In case I need to RMA my phone I bought my phone from T-Mobile do I just go from Google RMA process and do they still accept it with the MEID sticker peeled off?
Sent from my Nexus 5 using Tapatalk
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You can't go to Google. You have to use tmobile and get a refurb.
Slight correction. You can go to Google but for convenience Tmobile should be your first point of contact.
Sent from my Nexus 5 using xda app-developers app
monkeypaws said:
Slight correction. You can go to Google but for convenience Tmobile should be your first point of contact.
Sent from my Nexus 5 using xda app-developers app
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No you can't. I've tried. They'll help you troubleshoot, but won't replace the phone. Tmobile or LG needs to do that. LG takes about 3 weeks and isn't free, so I didn't even say that.
aooga said:
No you can't. I've tried. They'll help you troubleshoot, but won't replace the phone. Tmobile or LG needs to do that. LG takes about 3 weeks and isn't free, so I didn't even say that.
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Hmmm. Thought since all versions are universal Google would help. I was always directed to HTC when Tmobile had exhausted their options.
Sent from my Nexus 5 using xda app-developers app
monkeypaws said:
Hmmm. Thought since all versions are universal Google would help. I was always directed to HTC when Tmobile had exhausted their options.
Sent from my Nexus 5 using xda app-developers app
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Yeah that's pretty sketchy of Google. T-Mobile is going to get the stock from Google anyway? Doesn't make sense to go through carrier than to google.
monkeypaws said:
Hmmm. Thought since all versions are universal Google would help. I was always directed to HTC when Tmobile had exhausted their options.
Sent from my Nexus 5 using xda app-developers app
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Exactly. When tmobile runs out of options, it's redirected to the phone's manufacturer. Google isn't the manufacturer. LG is, but their CS is terrible and you have to pay for shipping both ways.
markdapimp said:
Yeah that's pretty sketchy of Google. T-Mobile is going to get the stock from Google anyway? Doesn't make sense to go through carrier than to google.
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Click to collapse
Lesson learned I guess. Buy from Google next time.
aooga said:
Exactly. When tmobile runs out of options, it's redirected to the phone's manufacturer. Google isn't the manufacturer. LG is, but their CS is terrible and you have to pay for shipping both ways.
Lesson learned I guess. Buy from Google next time.
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I was forced into buying The nexus 5 as you have to buy a phone from T-Mobile to take advantage of that ETF switch offer
Sent from my Nexus 5 using Tapatalk
markdapimp said:
I was forced into buying The nexus 5 as you have to buy a phone from T-Mobile to take advantage of that ETF switch offer
Sent from my Nexus 5 using Tapatalk
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I was talking about myself

[Q] Is it worth it to buy a Nexus 5 with a cracked screen off CL?

I've been wanting a Nexus 5 for a long time but I haven't had the cash to get a new one. I came across one on CL today with a cracked screen (click for picture) for $125. Is it worth it? He said it's only been used for about 2 weeks (which was 2 weeks ago) and a new screen will run me $100. So that puts me out $225. Is it worth it?
Depends on if it's a legit phone or not. Many people have been scammed into buying a stolen phone or the imei is turned in after purchase for insurance fraud.
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
Depends on if it's a legit phone or not. Many people have been scammed into buying a stolen phone or the imei is turned in after purchase for insurance fraud.
Sent from my Nexus 5 using XDA Free mobile app
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Click to collapse
I will check the numbers if I pick up the phone
collinjames said:
I will check the numbers if I pick up the phone
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Click to collapse
That went help you if days later they report it stolen
Sent from my Nexus 5 using XDA Free mobile app
I was really worried about this when I bought a galaxy s3 a little while back, but luckily nothing bad happened.
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
That went help you if days later they report it stolen
Sent from my Nexus 5 using XDA Free mobile app
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Well let's pretend that he's legit and won't report it stolen. Is it a good buy?
collinjames said:
Well let's pretend that he's legit and won't report it stolen. Is it a good buy?
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Click to collapse
Talk to this guy
http://forum.xda-developers.com/showthread.php?p=53503852
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
Talk to this guy
http://forum.xda-developers.com/showthread.php?p=53503852
Sent from my Nexus 5 using XDA Free mobile app
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Correct me if I'm wrong, but blacklisting a stolen phone is carrier specific, right? I'm on ATT and ATT doesn't carry the nexus 5 so the device will work, regardless of blacklisted IMEI, yes?
jd1639 said:
Talk to this guy
http://forum.xda-developers.com/showthread.php?p=53503852
Sent from my Nexus 5 using XDA Free mobile app
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Sent from my XT1058 using Tapatalk
collinjames said:
Correct me if I'm wrong, but blacklisting a stolen phone is carrier specific, right? I'm on ATT and ATT doesn't carry the nexus 5 so the device will work, regardless of blacklisted IMEI, yes?
Sent from my XT1058 using Tapatalk
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Blacklisting is not carrier specific. Carriers share that information. Just be real careful
Sent from my Nexus 5 using XDA Free mobile app
collinjames said:
Correct me if I'm wrong, but blacklisting a stolen phone is carrier specific, right? I'm on ATT and ATT doesn't carry the nexus 5 so the device will work, regardless of blacklisted IMEI, yes?
Sent from my XT1058 using Tapatalk
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Blacklisted phones are usually country wide, all carriers.
And a phone with a broken screen is certainly being sold as is. Well that means anything else could be wrong too....and since its as is....oh well. Outta luck. Lol
Save your money up....buy one that works before you shell out anything. I know what you're looking at is cheap....but if it never works, its money burnt. You only need 100 or so more for a working phone...based in the $225 you expect to spend on this one. ?

Switching over from a Nexus 4

Hi guys.. I am very close to purchasing a OnePlus One 64 GB version for $375. (Craigslist)
I am coming from a Google nexus 4. While on paper the One looks much better, I am not sure in real world because I've never held one.
Those that switched from nexus 4, what are your thoughts? Are you satisfied, any regrets?
Sent from my Nexus 4 using XDA Free mobile app
Crisisx1 said:
Hi guys.. I am very close to purchasing a OnePlus One 64 GB version for $375. (Craigslist)
I am coming from a Google nexus 4. While on paper the One looks much better, I am not sure in real world because I've never held one.
Those that switched from nexus 4, what are your thoughts? Are you satisfied, any regrets?
Sent from my Nexus 4 using XDA Free mobile app
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no regrets what so ever! , once i got an invite, i didnt even think about it, i just bought it
its an amazing phone :laugh:
qaz2453 said:
no regrets what so ever! , once i got an invite, i didnt even think about it, i just bought it
its an amazing phone :laugh:
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Thank you for the reassurance.
I've read that it has a lot of bugs and force closes, but some say cyanogen put out an update and it fixes all of it. Is that true?
Sent from my Nexus 4 using XDA Free mobile app
Crisisx1 said:
Thank you for the reassurance.
I've read that it has a lot of bugs and force closes, but some say cyanogen put out an update and it fixes all of it. Is that true?
Sent from my Nexus 4 using XDA Free mobile app
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I don't know about other peoples experiences , but I have had some force closes but not different from my nexus 4, mainly unoptimized apps
Nearly all bugs have been fixed, but the multi touch is still iffy, it is 100% software ... Not hardware related because with a reboot it back to normal
( zooming in to photos will cause the photo to violently zoom and unzoom , flicking it self to another photo)
This is on latest stock, I hope lollipop fixes this even tho it happened only twice for me
Sent from my OnePlus One
Is there a negative to purchasing the phone off craigslist?
It's not directly registered to the owner right? I can just pop in my sim card and I'm good to go
Sent from my Nexus 4 using XDA Free mobile app
Crisisx1 said:
Is there a negative to purchasing the phone off craigslist?
It's not directly registered to the owner right? I can just pop in my sim card and I'm good to go
Sent from my Nexus 4 using XDA Free mobile app
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Have you read about all the problems? Yello banding
Ghost touches
Signal connection problems
etc.
Sent from my A0001 using XDA Free mobile app
Crisisx1 said:
Is there a negative to purchasing the phone off craigslist?
It's not directly registered to the owner right? I can just pop in my sim card and I'm good to go
Sent from my Nexus 4 using XDA Free mobile app
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The only issue is they may not honor the warranty if something does go wrong with the hardware in the future since you are not the original purchaser, although I don't know what their policy is, it is worth looking into.
Coming from a Nexus 4, this phone is a huge upgrade. I actually came from a Nexus 5 and I love this phone so much, it is nicer in every way, so I think you will love this device.
I would just get an invite and purchase thru the company though, will come to $364 or so shipped, which means cheaper and brand new.
At this point in the game, there is no reason for you to pay MORE than retail.
edit:
DerRomtester said:
Have you read about all the problems? Yello banding
Ghost touches
Signal connection problems
etc.
Sent from my A0001 using XDA Free mobile app
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Click to collapse
I have zero of any of these issues and have had the phone for a few months. Yellow banding is overblown and I don't think any of the new build models have them (mine never did). Ghost touches and signal issues? I've not had those one time.
EVERY phone will have some complaints, even... wait for it... the iPhone!
I bought the phone, and sent 2 invites to friends who bought the phone, and no complaints at all. I don't run stock though either, currently I use Carbon ROM nightlies and could not be happier.
Thank you for the information.
What build number should I look in the settings that tells me it's a newer build and not older.
Sent from my Nexus 4 using XDA Free mobile app
Crisisx1 said:
Thank you for the information.
What build number should I look in the settings that tells me it's a newer build and not older.
Sent from my Nexus 4 using XDA Free mobile app
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Click to collapse
No idea tbh, but just curious why you want to pay over retail for CL instead of getting it from OnePlus?
Looks like someone just posted up some invites here
http://forum.xda-developers.com/oneplus-one/general/wishing-invite-soon-t2825090/page439
Just keep an eye on that thread, you'll pay less for a brand new product.
orangekid said:
No idea tbh, but just curious why you want to pay over retail for CL instead of getting it from OnePlus?
Looks like someone just posted up some invites here
http://forum.xda-developers.com/oneplus-one/general/wishing-invite-soon-t2825090/page439
Just keep an eye on that thread, you'll pay less for a brand new product.
Click to expand...
Click to collapse
Those 2 have been claimed.
Because of the wait... This invite crap to me is ridiculous.
Who knows how long it will be for an invite. Then wait for shipping.
Might take like a month.
When I can have one in an hour
Sent from my Nexus 4 using XDA Free mobile app
Crisisx1 said:
Those 2 have been claimed.
Because of the wait... This invite crap to me is ridiculous.
Who knows how long it will be for an invite. Then wait for shipping.
Might take like a month.
When I can have one in an hour
Sent from my Nexus 4 using XDA Free mobile app
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That's a good point, but you can get an invite thru G+ etc, if you really want one.
No matter which way you go, the phone is solid and I think you'll be happy with the purchase.
Finally got an invite... expires soon.
But it will not let me buy the phone http://i58.tinypic.com/2a5ewhy.png
I can't read that.
Create an account and log in, then if still nothing contact customer service
Sent from my 1+bacon.
orangekid said:
I can't read that.
Create an account and log in, then if still nothing contact customer service
Sent from my 1+bacon.
Click to expand...
Click to collapse
Using Mozilla firefox was giving me a lot of troubles, fixed it by switching to IE.
WHen I went to process my payment via PayPal it said it was sending it to ''DA SHENG INTERNATIONAL TRADE CO'' (weird).
Did your say this as well?
I think so. It is a Chinese company after all...
Sent from my 1+bacon.
A big shout out @askpcguy for the kind invite.
I placed my 64 GB order. I can't wait to get my new phone.
I hope it's issue free
Sent from my Nexus 4 using XDA Free mobile app
Crisisx1 said:
A big shout out @askpcguy for the kind invite.
I placed my 64 GB order. I can't wait to get my new phone.
I hope it's issue free
Sent from my Nexus 4 using XDA Free mobile app
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Click to collapse
Don't worry , every single phone you buy could have a fault , no phone is perfect
People bash the phone n company of faults just because they are a small company
Sent from my OnePlus One

[Q] SAMSUNG S6...Should We Buy...

hi, kindly suggest us, that either we should buy Samsung Galaxy S6 or not.....!
because already Samsung company's cell phones are not so good in this technological age...
cost is too much and features are not available...
Starting a Spam thread?
Moonsaghar said:
hi, kindly suggest us, that either we should buy Samsung Galaxy S6 or not.....!
because already Samsung company's cell phones are not so good in this technological age...
cost is too much and features are not available...
Click to expand...
Click to collapse
The S6 is probably the flagship with the most features so far in 2015. What else would you like really?
barondebxl said:
The S6 is probably the flagship with the most features so far in 2015. What else would you like really?
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Click to collapse
A flagship which can keep more than one app in its memory.
Sent from my C6903 using XDA Free mobile app
reza_v said:
A flagship which can keep more than one app in its memory.
Sent from my C6903 using XDA Free mobile app
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Mine keeps around 10 in memory, unless one is a game. What's your point Troll?
Another pointless, troll thread. Someone get a MOD.
Sent from my SM-T805 using Tapatalk
Jonathan-H said:
Mine keeps around 10 in memory, unless one is a game. What's your point Troll?
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I'm just saying what i've read in forums, apparently s6 has aggressive ram management which acknowledged by samsung and didn't get fixed in 5.1.1 . S6 is a great phone but this issue is keeping me from buying one.
Sent from my C6903 using XDA Free mobile app
reza_v said:
A flagship which can keep more than one app in its memory.
Sent from my C6903 using XDA Free mobile app
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well the S6 keeps more than one app in memory. So there you have it.

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