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Hello everyone,
I have my Huawei Ascend Mate 7 for two months now and I noticed a strange problem : Push notifications of certain apps not working. Only on data while screen is off. Apps like Whatsapp for exemple. If I turn on the screen on or if I press a button (even just "volume up") the notification arrives. Whatsapp is set as "authorized" in the notifications manager. The app is also checked in "protected apps". I use "Normal" mode as Energy profile. Data is set to "always on" in Network menu.
Gmail seems to work correctly on data. Everything works absolutely fine on Wi-Fi.
It seems like certain push notifications "fall aslepp" immediately after the screen has turned off and arrive if I wake the phone up by simply press a button.
Any ideas on what is going on ? It's a very annoying problem. I had an HTC One M8 before and everything worked fine...
Thanks in advance for your help. I precise that I am french, I do my best in English !
microdog said:
Hello everyone,
I have my Huawei Ascend Mate 7 for two months now and I noticed a strange problem : Push notifications of certain apps not working. Only on data while screen is off. Apps like Whatsapp for exemple. If I turn on the screen on or if I press a button (even just "volume up") the notification arrives. Whatsapp is set as "authorized" in the notifications manager. The app is also checked in "protected apps". I use "Normal" mode as Energy profile. Data is set to "always on" in Network menu.
Gmail seems to work correctly on data. Everything works absolutely fine on Wi-Fi.
It seems like certain push notifications "fall aslepp" immediately after the screen has turned off and arrive if I wake the phone up by simply press a button.
Any ideas on what is going on ? It's a very annoying problem. I had an HTC One M8 before and everything worked fine...
Thanks in advance for your help. I precise that I am french, I do my best in English !
Click to expand...
Click to collapse
Can you be specific which apps not coming through ? Check what apps you have and you want to enable..
Do you have apps which will OVERRIDE your phone settings? And you have no idea what those apps enabling and putting in sleep..
microdog said:
Hello everyone,
I have my Huawei Ascend Mate 7 for two months now and I noticed a strange problem : Push notifications of certain apps not working. Only on data while screen is off. Apps like Whatsapp for exemple. If I turn on the screen on or if I press a button (even just "volume up") the notification arrives. Whatsapp is set as "authorized" in the notifications manager. The app is also checked in "protected apps". I use "Normal" mode as Energy profile. Data is set to "always on" in Network menu.
Gmail seems to work correctly on data. Everything works absolutely fine on Wi-Fi.
It seems like certain push notifications "fall aslepp" immediately after the screen has turned off and arrive if I wake the phone up by simply press a button.
Any ideas on what is going on ? It's a very annoying problem. I had an HTC One M8 before and everything worked fine...
Thanks in advance for your help. I precise that I am french, I do my best in English !
Click to expand...
Click to collapse
The same problem happend for my,
Also the gmail app working good when turn screen off.
no push Notifications for certain app's like WhatsApp, Instgram, and others apps.
what is the best way to contect with Huawei?
Could this be because the apps are set to sleep when the screen is off (I.e. protected apps)?
Thus they fire into action as soon as the screen is on?
Guys check in actual app or in settings / manage apps and check individual app if notifications are ticked/on ..
Hello everyone,
Simona Simmy said:
Can you be specific which apps not coming through ? Check what apps you have and you want to enable..
Do you have apps which will OVERRIDE your phone settings? And you have no idea what those apps enabling and putting in sleep..
Click to expand...
Click to collapse
Thank you for your answer Simona Simmy. Apps like WhatsApp, Facebook Messenger or Telegram for exemple. Gmail works fine.
To answer your second question. I tried to factory reset the phone and install those apps in first place to make sure that there are not other apps causing problem.
technogeek said:
Could this be because the apps are set to sleep when the screen is off (I.e. protected apps)?
Thus they fire into action as soon as the screen is on?
Click to expand...
Click to collapse
Thanks for your answer. Apps are set as «*protected apps*» . Indeed, as soon as the screen is on, bam, notifications arrive !
Simona Simmy said:
Guys check in actual app or in settings / manage apps and check individual app if notifications are ticked/on ..
Click to expand...
Click to collapse
They are ticked /on.
I made some screenshots attached to this post to show you the different settings I have.
I precise again that all these apps have completely normal behavior on Wifi. The problem only occurs on data. I didn’t have this problem on my HTC One M8, Nexus 5 and Samsung Galaxy S4.
It’s very annoying because Huawei Ascend Mate 7 is an excellent smartphone !
I don’t know what to do…
Thanks for your help.
microdog said:
Hello everyone,
Thank you for your answer Simona Simmy. Apps like WhatsApp, Facebook Messenger or Telegram for exemple. Gmail works fine.
To answer your second question. I tried to factory reset the phone and install those apps in first place to make sure that there are not other apps causing problem.
Thanks for your answer. Apps are set as «*protected apps*» . Indeed, as soon as the screen is on, bam, notifications arrive !
They are ticked /on.
I made some screenshots attached to this post to show you the different settings I have.
I precise again that all these apps have completely normal behavior on Wifi. The problem only occurs on data. I didn’t have this problem on my HTC One M8, Nexus 5 and Samsung Galaxy S4.
It’s very annoying because Huawei Ascend Mate 7 is an excellent smartphone !
I don’t know what to do…
Thanks for your help.
Click to expand...
Click to collapse
I knew you have one thing wrong ...
You in your 4th picture u have all apps set to notify .. that is WRONG ....
The notify in this case doesn't mean that they will notify you but it will notify pop up if u want allow app push notifications ..
So change desired apps from notify to allow .. ! that is why you not receiving them ..
Check which apps u want 100% allow and the res you trust less select notify ..
In fact, I tried both. "Notify" and "Allow". Beside, the system asked if I wanted to authorize the app to display messages, so I tried that but nothing has changed. I tried to return to "notify" just to see, that's why it's set like that on my screenshots.
Thank you for your help !
microdog said:
In fact, I tried both. "Notify" and "Allow". Beside, the system asked if I wanted to authorize the app to display messages, so I tried that but nothing has changed. I tried to return to "notify" just to see, that's why it's set like that on my screenshots.
Thank you for your help !
Click to expand...
Click to collapse
Leave it to allow and restart phone ..
I set Whatsapp as "Allowed" and restarted the phone. I waited a few seconds till the screen turn off. I send a message to myself with another phone & another account. Nothing happens. The screen stays off. I wait a few minutes, I turn on the screen and bam, the message appears ! This is the behavior on data.
On Wi-fi, when I do the exact same thing, the screen wakes up and I receive the message immediately .
So the problem is still here... Very strange...
microdog said:
I set Whatsapp as "Allowed" and restarted the phone. I waited a few seconds till the screen turn off. I send a message to myself with another phone & another account. Nothing happens. The screen stays off. I wait a few minutes, I turn on the screen and bam, the message appears ! This is the behavior on data.
On Wi-fi, when I do the exact same thing, the screen wakes up and I receive the message immediately .
So the problem is still here... Very strange...
Click to expand...
Click to collapse
which rom u using ?
Yesterday I updated to a more recent ROM that is : MT7-L09V100R001C00B121SP05 via USB (nothing was proposed via OTA)
I just saw that the MT7-L09V100R001C00B127 exists and it appears to be the most recent rom. I could try to install it.
microdog said:
Yesterday I updated to a more recent ROM that is : MT7-L09V100R001C00B121SP05 via USB (nothing was proposed via OTA)
I just saw that the MT7-L09V100R001C00B127 exists and it appears to be the most recent rom. I could try to install it.
Click to expand...
Click to collapse
SP05 is beta dwngr. to B120SP04 try again ..
i am using 127 is beta too and have feeling same behavior as sp05
Applying an update via USB works even when I downgrade ? Is it the way I have to do it ?
Edit : I can't find the option to update via USB anymore.. I have just the local update option...
microdog said:
Applying an update via USB works even when I downgrade ? Is it the way I have to do it ?
Edit : I can't find the option to update via USB anymore.. I have just the local update option...
Click to expand...
Click to collapse
yeah flash it locally
Okay so I'm back to B120SP04 rom as you can see on the screenshot, the flash has factory reseted my phone. So I download and install Whatsapp for a try, I applied the good settings again as you can also see on the screenshots (Protected app, Authorized). The problem is still here : on data, nothing until I put the screen on. On wifi, the notifications arrive each time immediately.
It's very annoying cause I love this phone but I have a lot of foreign contacts who use WhatsApp and I can't be on Wifi all the time...
Your help and your time are very appreciated though !
microdog said:
Okay so I'm back to B120SP04 rom as you can see on the screenshot, the flash has factory reseted my phone. So I download and install Whatsapp for a try, I applied the good settings again as you can also see on the screenshots (Protected app, Authorized). The problem is still here : on data, nothing until I put the screen on. On wifi, the notifications arrive each time immediately.
It's very annoying cause I love this phone but I have a lot of foreign contacts who use WhatsApp and I can't be on Wifi all the time...
Your help and your time are very appreciated though !
Click to expand...
Click to collapse
Going flashing 127 would result same thing.. so u can stay on official 120.. there is no diff. and wait for january update..
last thing you could try to clear cache and clear data on particular app .. but don't think will help..
EDIT ; I can see you have still kernel dirty .. try flash this kernel ..http://en.ui.vmall.com/plugin.php?id=hwdownload&mod=detail&mid=74
EDIT 2 ; just checked that there are problems on whats app in other mobiles .. is the problem only with whats app ?
or some other apps ?
http://forums.androidcentral.com/samsung-galaxy-s5/391426-whatsapp-instant-notification-problem.html
http://forums.androidcentral.com/ge...ini-only-getting-notifications-over-wifi.html
https://www.whatsapp.com/faq/en/wp/21073483
Try this : https://play.google.com/store/apps/details?id=com.andqlimax.pushfixer.noroot&hl=en
I had a similar problem a long time ago on one of my samsung devices. It took me days to solve it, and finally i found one tiny setting was not correct.
I'm using my Note 3 settings and translating from dutch to english so it might be different for you, but nevertheless it could help:
settings> data usage (the one where you can set a limit for mobile data)> menu button > allow data to be synchronized automatically/in background
That's when my push messages started coming in again.
Just hope it helps.
Just stumbled on this thread:
http://forum.xda-developers.com/showthread.php?t=2516849
maybe that could help you to
Simona Simmy said:
Going flashing 127 would result same thing.. so u can stay on official 120.. there is no diff. and wait for january update..
last thing you could try to clear cache and clear data on particular app .. but don't think will help..
EDIT ; I can see you have still kernel dirty .. try flash this kernel ..http://en.ui.vmall.com/plugin.php?id=hwdownload&mod=detail&mid=74
EDIT 2 ; just checked that there are problems on whats app in other mobiles .. is the problem only with whats app ?
or some other apps ?
http://forums.androidcentral.com/samsung-galaxy-s5/391426-whatsapp-instant-notification-problem.html
http://forums.androidcentral.com/ge...ini-only-getting-notifications-over-wifi.html
https://www.whatsapp.com/faq/en/wp/21073483
Try this : https://play.google.com/store/apps/details?id=com.andqlimax.pushfixer.noroot&hl=en
Click to expand...
Click to collapse
What do you mean by "dirty kernel ? And by the way I don't know how to flash one. When I click to "Download" a link error is indicated.
The problem is also on Facebook Messenger or Tapatalk for exemple.
---
Hi Nirak,
Nirak said:
I had a similar problem a long time ago on one of my samsung devices. It took me days to solve it, and finally i found one tiny setting was not correct.
I'm using my Note 3 settings and translating from dutch to english so it might be different for you, but nevertheless it could help:
settings> data usage (the one where you can set a limit for mobile data)> menu button > allow data to be synchronized automatically/in background
That's when my push messages started coming in again.
Just hope it helps.
Just stumbled on this thread:
http://forum.xda-developers.com/showthread.php?t=2516849
maybe that could help you to
Click to expand...
Click to collapse
Thanks for your help.
I don't know if the exact same option exist on Huawei phones, but it could be this : "Enable always-on mobile data" in the Mobile Network Settings menu as shown on the attached screenshot...
I tried Push Notification Fixer (non-root version cause my phone is not rooted) and it doesn't solve the issue. But I don't think it could cause it's not about disconnection after some time like the problem that PNF fixes, it occurs as soon as the screen is off.
I'm not quite sure if it is an Android/Huawei issue or a WhatsApp issue. But this strange behavior occurs with at least 3 other apps so I think it's rather a system issue.
It's a bit confusing. Anyway, thank you all for your contribution !
If you can find this settings page in your phone try the 'menu' button to look if there's something similar i described (always synchronize etc...)
Anybody know of a sure way to disable this thing? I have unlimited everything and I have absolutely no use for an app that sits on my drop-down menu telling me how many texts and minutes i have left. Plus it keeps trying to "diagnose my system". Yes, I know my battery is at 50%, stop telling me my battery health is low, thats what the battery icon is for!
s1lenz said:
Anybody know of a sure way to disable this thing? I have unlimited everything and I have absolutely no use for an app that sits on my drop-down menu telling me how many texts and minutes i have left. Plus it keeps trying to "diagnose my system". Yes, I know my battery is at 50%, stop telling me my battery health is low, thats what the battery icon is for!
Click to expand...
Click to collapse
Well you can go into the app and go to settings to get rid of the persistent notification. As far as totally deleting it, we will have to wait for root!
You can buy the app called Package Disabler on the app store to disable all unwanted apps.
I used package disabler, and Deb located my phone. Great battery results after that.
I want to install cwm recovery on my z1 loolipop
Sent from my C6902 using XDA Free mobile app
bebeloneovvl said:
I used package disabler, and Deb located my phone. Great battery results after that.
Click to expand...
Click to collapse
Thanks, that worked for me
Hi,
I had an Honor Note 8 and notifications any came through if apps were open in app memory, or if they had a widget.
Adding them to a whitelist/ignoring battery optimisations did not work and notifications were blocked and only came through when you opened up the apps.
Is this fixed in the Honor Note 10?
Could any users please test by closing all open apps from app memory and seeing if notifications come through for the following apps:
eBay
Etsy
Amazon seller app
Google Hangouts
WhatsApp
Facebook messenger
This is the only thing holding me back from buying this phone. It doesn't look like a Global version will ever be released and I need to know if the Chinese ROM still kills notifications.
Thank you
Hi buddy
I have noticed when my screen is off for a bit then when I open WhatsApp loads of notifications come through.
Apps&Notifications/Battery/App Launch and set individual aps to Manage manually and turn Run in background. Now Apk does not turn off when the display is turned off ... ?
Kucko34 said:
Apps&Notifications/Battery/App Launch and set individual aps to Manage manually and turn Run in background. Now Apk does not turn off when the display is turned off ... ?
Click to expand...
Click to collapse
Even with those option it does not work on note 8. We had to remove an APK called powergenie from the system to stop it from killing app even if those app are whitelisted.
Huawei power management is too aggressive.
jbfuzier said:
Even with those option it does not work on note 8. We had to remove an APK called powergenie from the system to stop it from killing app even if those app are whitelisted.
Huawei power management is too aggressive.
Click to expand...
Click to collapse
One year I used Note 8 with Nougat and no problem with Power Management! Upon upgrading to Oreo system it automatically shuts down applications in the background, and it also does Note 10 ... ?
Phonemanager was the problem here on the Note 8. When i disabled that everyting worked great.
There are 2 settings that will totally minimize this problem (even Galaxy note 8 and iphones of my brothers are having this problem too)
but if you follow these 2 steps you will definitely minimize them as much as other phones
1. Settings/Battery/App Launch and set individual aps you like to get the notification to Manage manually
- turn all the 3 options on here (running in background , startups , and can be run by other apps) this will stop your phone from killing these specific apps from running in background
The second reason you don't get your notifications is because when your screen is off the Wifi will be disconnected first and then for a certain period of time , the system will also turn off your mobile data to save the battery as well. This means even if you have those apps running in background , you still won't get the notification because there's no internet connection....
So step 2 - go to Settings/Battery/ then look at the top right corner for the "gear" icon ,click ---- > Keep mobile data on <----- turn on option
(if you don't have mobile data plan and only rely on your wifi connection,well, you need to turn on keep your w-lan on instead )
Have fun and cheers
Sprazer said:
There are 2 settings that will totally minimize this problem (even Galaxy note 8 and iphones of my brothers are having this problem too)
but if you follow these 2 steps you will definitely minimize them as much as other phones
1. Settings/Battery/App Launch and set individual aps you like to get the notification to Manage manually
- turn all the 3 options on here (running in background , startups , and can be run by other apps) this will stop your phone from killing these specific apps from running in background
The second reason you don't get your notifications is because when your screen is off the Wifi will be disconnected first and then for a certain period of time , the system will also turn off your mobile data to save the battery as well. This means even if you have those apps running in background , you still won't get the notification because there's no internet connection....
So step 2 - go to Settings/Battery/ then look at the top right corner for the "gear" icon ,click ---- > Keep mobile data on <----- turn on option
(if you don't have mobile data plan and only rely on your wifi connection,well, you need to turn on keep your w-lan on instead )
Have fun and cheers
Click to expand...
Click to collapse
Thanks, but I did all of this on the Note 8 (when I had one) and it did nothing. All of my notifications were blocked. The only way to fix it was to remove the awful PHONE MANAGER app via the ABD removal method.
If the Note 10 is going to be the same, I'll have to pass. I just want a phone that'll work properly out of the box.
No problem with WhatsApp, messenger eBay and Facebook so far, everything comes straight thru.
I did however observe sligh delay with Gmail.
Even with Gmail widget active in the background emails come at least one minute later after sending from another device.
ultrajapa said:
No problem with WhatsApp, messenger eBay and Facebook so far, everything comes straight thru.
I did however observe sligh delay with Gmail.
Even with Gmail widget active in the background emails come at least one minute later after sending from another device.
Click to expand...
Click to collapse
I am using the Honor Mediapad X2 and having the same notifications issue, please note that there exists a HIDDEN WHITE LIST within Phone Manager where certain apps like Whatsapp are white listed and allow notifications to come through whereas other apps such as Hangouts and email clients are not. Having said this, do not use Whatsapp as a test to determine whether the Note 10 has the same issue or not. I do not know whether the Note 10's white list now includes apps such as Hangouts as it is a newer device and so it may be more up to date.
For your test, try an unpopular app which uses standard GCM protocol, kill the app, put the device into DEEP SLEEP (screen off, etc) and only then see if the device wakes up and notifications come through, they should.
Please use the QUOTE feature when replying to me to get my attention. Thanks!
The problems that i had on the Honor 8 are not on the Honor 10. I get all notifications with no problems. Just set the apps in manual mode and select all 3 options in phonemanager -> startup apps.
phorenzik said:
Hi,
I had an Honor Note 8 and notifications any came through if apps were open in app memory, or if they had a widget.
Adding them to a whitelist/ignoring battery optimisations did not work and notifications were blocked and only came through when you opened up the apps.
Is this fixed in the Honor Note 10?
Could any users please test by closing all open apps from app memory and seeing if notifications come through for the following apps:
eBay
Etsy
Amazon seller app
Google Hangouts
WhatsApp
Facebook messenger
This is the only thing holding me back from buying this phone. It doesn't look like a Global version will ever be released and I need to know if the Chinese ROM still kills notifications.
Thank you
Click to expand...
Click to collapse
Hi
I am sorry to disappoint you. On the Huawei Honor note 10 (EMUI 8.2.0 build 132) you won't receive notifications if the application is closed (not running in the background nor in the foreground), with one exception that I have found so far: WhatsApp.
All the settings you can modify only affect the application WHILE IT'S RUNNING IN THE BACKGROUND, that is, the app will keep running if the background and won't be killed if you disabled battery optimization for the specific app and changed the App Launch setting to "Manage Manually" with all 3 options enabled. However, if the application was closed by you or never launched after restarting the phone, you won't receive notifications even with disabled battery optimization and power management.
I am so frustrated, I don't even get reminder notifications from Google Keep notes app. The only workaround is to manually open all the apps you wish to get notification from when you power up the phone.
If anyone has a better workaround or has a different behavior than what I described, please advise!
Cheers,
David
godudu said:
Hi
I am sorry to disappoint you. On the Huawei Honor note 10 (EMUI 8.2.0 build 132) you won't receive notifications if the application is closed (not running in the background nor in the foreground), with one exception that I have found so far: WhatsApp.
All the settings you can modify only affect the application WHILE IT'S RUNNING IN THE BACKGROUND, that is, the app will keep running if the background and won't be killed if you disabled battery optimization for the specific app and changed the App Launch setting to "Manage Manually" with all 3 options enabled. However, if the application was closed by you or never launched after restarting the phone, you won't receive notifications even with disabled battery optimization and power management.
I am so frustrated, I don't even get reminder notifications from Google Keep notes app. The only workaround is to manually open all the apps you wish to get notification from when you power up the phone.
If anyone has a better workaround or has a different behavior than what I described, please advise!
Cheers,
David
Click to expand...
Click to collapse
David, plz see my post above. I believe there is a built-in white list which once we are able to decipher would be very happy
Could this be the white list?
/data/data/com.huawei.systemmanager/files/cootekphoneservice/white_list
https://forum.xda-developers.com/showthread.php?p=77664703
Please use the QUOTE feature when replying to me to get my attention. Thanks!
Have friends solved the notification issue?
I still keep going
nemkate said:
Have friends solved the notification issue?
I still keep going
Click to expand...
Click to collapse
Hi,
Unfortunately I believe this is per design and not a bug (Huawei strict battery saving policy.
The only way to guarantee notifications is to open the app you wish to get notifications from and keep it always running in the background.
Read the article below, it explains down to the bit level why notifications don't work on Huawei phones:
Damn I cannot post outside links because I am a new user. So Instead, search Google for this:
"why-your-push-notifications-never-see-the-light-of-day"
I hope it helps
D
godudu said:
Hi,
Unfortunately I believe this is per design and not a bug (Huawei strict battery saving policy.
The only way to guarantee notifications is to open the app you wish to get notifications from and keep it always running in the background.
Read the article below, it explains down to the bit level why notifications don't work on Huawei phones:
Damn I cannot post outside links because I am a new user. So Instead, search Google for this:
"why-your-push-notifications-never-see-the-light-of-day"
I hope it helps
D
Click to expand...
Click to collapse
I solved the problem as you said .
Hopefully correct the problem with the new update.
thank you so much :iyi::iyi::iyi:
For me no Problem with all.All Notification working.I use Mini Widgets,Whatsapp,Signal...
SmartPhonesFan said:
I don't use whatsapp that magically works but FB messenger , mails , skype , etc doesn't .. when I open messenger there is orange waiting for network so app can happily work in background but internet wifi or mobile internet will be killed anyway when phone in sleep mode ..
Click to expand...
Click to collapse
Have you checked under Phonemanager-Autostart runs in Background ?
SmartPhonesFan said:
I have tried everything..
Maybe I uninstalled something from Huawei what keeps wlan or data always on
Click to expand...
Click to collapse
This always on option is there is the developer options in my unrooted stock release.
Hello friends, I am trying to decide if buy this phone or not, but the notification is a basic feature. My most used apps are Telegram, Facebook Messenger and WhatsApp, so I want to know if there was an update or something that fixed the notification management. Thanks in advance.
Hi Guys,
since two days i'm an owner of the Mix 3 and unfortunatly i'm facing some issues. One of that is that the Mix 3 didn't open the hotspot automaticly when i connect with my RNS ( Radio-Navigation-System) in my car. I came from a Galaxy S7 edge. So my setup is as follows.
I had a app calls Hotspot Autostart (https://play.google.com/store/apps/details?id=de.thjunge11.autohotspot) and normaly, when i enter my care and start the engine the Mobile connects via bluetooth an triggered then the app to open the hotspot. With my Galaxy S7 edge it works very well, with my Mix 3 it dosn't work at all. Maybe it is realted to the very strict energy savings setup from MIUI. I hope some off you expert have some hints for me to solve the problem.
My MIUI Version ist 10.0.11.0
Thanks Guys in advance!
You can try having the app autostart. I can't stand miui with it's aggressive app management. Good luck
TrustAugustus said:
You can try having the app autostart. I can't stand miui with it's aggressive app management. Good luck
Click to expand...
Click to collapse
I already allow autostart within the app. Wenn i open the app, the following message apears!
let me translate the message into englisch
"The app needs your permission to change the system settings to enable the hotspot automatically."
when I press okay I enter the following settings
i toggle the button. After a couple of hours when i open the app again, the first message apears again. Don't know, why miui is taking back the permission!!??
TrustAugustus said:
You can try having the app autostart. I can't stand miui with it's aggressive app management. Good luck
Click to expand...
Click to collapse
High up on a long list of extreme annoyances!! Honestly, what's the point in putting 8GB of RAM in a phone if you're going to keep closing apps anyway!?
I like to use edge gestures and miui keeps closing it. What's more is I have to keep disabling and re-enabling overlay permissions. Turd. Go to AEX or old of the gsi ROMs for less headaches
Hi Mate 30 pro fans,
I have weird issues, regarding whatsapp application. I will frequently disconnected while im idle or not turn on the phone for 5 minutes or more. Seem like EMUI keep killed Whatapp in backgroud. Does anyone have similar problem like me? For information, i already re-install the application twice, set special permission to disallow system to automatically kill the app manually. but the issue keep coming.
Thanks in advance guys!
amirxyz said:
Hi Mate 30 pro fans,
I have weird issues, regarding whatsapp application. I will frequently disconnected while im idle or not turn on the phone for 5 minutes or more. Seem like EMUI keep killed Whatapp in backgroud. Does anyone have similar problem like me? For information, i already re-install the application twice, set special permission to disallow system to automatically kill the app manually. but the issue keep coming.
Thanks in advance guys!
Click to expand...
Click to collapse
Are you losing connection with just that app or device wide when that happens?
Try creating a new apn with your details
I not losing network. I notice even with wifi or mobile data. The issue still same. Just i haven't reset my phone yet
Whatsapp
Evet aynı sorun benim mate 30 pro da var. Mesajlar geç geliyor .ayrıca whatsaptan konum göndermek mümkün değil. Bu nedenle Whatsapp plus yükledim. Simdi iyi.
amirxyz said:
I not losing network. I notice even with wifi or mobile data. The issue still same. Just i haven't reset my phone yet
Click to expand...
Click to collapse
2 things under settings u adjust. i solved mine via these 2
1) go App. under App launch. select "manual" and tick all 3 options for Google framework, account manager , huawei mobile services and whatsapp. i did that for google map too
2) again go App, under permission. select special access on the drop down list on top right hand corner. choose battery optimisation. i select whatsapp as well as those apps mentioned as above 1) and choose "not allowed" so that these wont be killed . Just adjusting 1) under App launch does not work. its the battery optimisation that kills the app after a while.
u need to perform these 2 adjustments so that whatsapp will continue to work behind .
this 3rd step is optional. I've also enabled locking whatsapp under the task it so that it won't be close even if i clear all app in the background. click on the square icon at the bottom most of the phone menu, scroll to whatsapp and swipe down to lock it. swiping up kills the app
make sure u enable data for these app.
hope it helps. i did it for my 5G set from china.
averllia said:
2 things under settings u adjust. i solved mine via these 2
1) go App. under App launch. select "manual" and tick all 3 options for Google framework, account manager , huawei mobile services and whatsapp. i did that for google map too
2) again go App, under permission. select special access on the drop down list on top right hand corner. choose battery optimisation. i select whatsapp as well as those mentioned as above 1) and choose "not allowed" so that these wont be killed . Just adjusting 1) under App launch does not work. its the battery optimisation that kills the app after a while.
u need to perform these 2 adjustments so that whatsapp will continue to work behind .
this 3rd step is optional. I've also enabled may whatsapp to lock it so that it went be close even if i close all app. just swipe down and lock it. swiping up kills the app
make sure u enable data for these app.
hope it helps. i did it for my 5G set from china.
Click to expand...
Click to collapse
Thanks. Let me test. Will update again later. Hopefully this help.
averllia said:
2 things under settings u adjust. i solved mine via these 2
hope it helps. i did it for my 5G set from china.
Click to expand...
Click to collapse
Hi @averllia
I will receive in a few days my Mate 30 Pro 5G version LIO-AN00 (chinese).
Do you think that I will have the same issue with WhatsApp app?
Thanks in advance!
luisvalino said:
Hi @averllia
I will receive in a few days my Mate 30 Pro 5G version LIO-AN00 (chinese).
Do you think that I will have the same issue with WhatsApp app?
Thanks in advance!
Click to expand...
Click to collapse
Hi im not too sure but it happens on mine. i discovered this… solution via trial and error. it should help if thats the issue. quite easy.
i encounter lagging in receiving wa msg after the phone was inactive for a while. did all i could including search via online. none helps until i toggled that adjustment. don't worry as it should address the prob if its the same issue
averllia said:
Hi im not too sure but it happens on mine. i discovered this… solution via trial and error. it should help if thats the issue. quite easy.
i encounter lagging in receiving wa msg after the phone was inactive for a while. did all i could including search via online. none helps until i toggled that adjustment. don't worry as it should address the prob if its the same issue
Click to expand...
Click to collapse
I am a little newbie with Huawei., @averllia
What route/steps did you follow exactly to activate the whatsapp? Because I did not understand you in the previous message.
amirxyz said:
Thanks. Let me test. Will update again later. Hopefully this help.
Click to expand...
Click to collapse
averllia said:
2 things under settings u adjust. i solved mine via these 2
1) go App. under App launch. select "manual" and tick all 3 options for Google framework, account manager , huawei mobile services and whatsapp. i did that for google map too
2) again go App, under permission. select special access on the drop down list on top right hand corner. choose battery optimisation. i select whatsapp as well as those apps mentioned as above 1) and choose "not allowed" so that these wont be killed . Just adjusting 1) under App launch does not work. its the battery optimisation that kills the app after a while.
u need to perform these 2 adjustments so that whatsapp will continue to work behind .
this 3rd step is optional. I've also enabled locking whatsapp under the task it so that it won't be close even if i clear all app in the background. click on the square icon at the bottom most of the phone menu, scroll to whatsapp and swipe down to lock it. swiping up kills the app
make sure u enable data for these app.
hope it helps. i did it for my 5G set from china.
Click to expand...
Click to collapse
Hi, I have a Mate 30 Pro with Google Services. WhatsApp keeps discconect too.
Where is Google Framework app to select "manual" as the other two?
And could you explain step 2, please?
Thank you!
averllia said:
2) again go App, under permission. select special access on the drop down list on top right hand corner. choose battery optimisation. i select whatsapp as well as those apps mentioned as above 1) and choose "not allowed" so that these wont be killed . Just adjusting 1) under App launch does not work. its the battery optimisation that kills the app after a while.
hope it helps. i did it for my 5G set from china.
Click to expand...
Click to collapse
Hi @averllia
Could you explain the route you follow at step #2, please ??
I have got a Mate 30 Pro 5G from China too.
[EDIT] Finally I found it !!!
...
is there anyone else with whatsapp problem? I had the same problem. whatsapp plus apk. problem is solved.