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Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
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I must have gotten a bad agent, cause she told me there was no patch or fix (at least at the time), and she told me to try everything I've already done. *Sigh* I think I just have bad luck when talking to people online or over the phone.
How will annoying them get it done faster? The help agent isn't going to tell the software engineers to work faster.
caelestis2 said:
How will annoying them get it done faster? The help agent isn't going to tell the software engineers to work faster.
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Most help lines mark down the general reason for a call. Later the stats are compiled to determine trends. If gps ranks high someone will probably notice and decide it is important.
yup!
Anyway I don't have a big issue with the gps. Just wait 60 seconds and it's good ( in Los Angeles, suburban areas. )
k2snowboards88 said:
Most help lines mark down the general reason for a call. Later the stats are compiled to determine trends. If gps ranks high someone will probably notice and decide it is important.
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This is how we do it at Sprint.
Sent from my Samsung Galaxy S
I have no gps issues after changing the settings.
Sent from my SAMSUNG-SGH-I897 using XDA App
ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
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Any chance you can provide the link. Do a search on Google and all kind of stuff comes up.
ewingr said:
Any chance you can provide the link. Do a search on Google and all kind of stuff comes up.
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Uh...it's in the title of the thread
Emailed them and sent them links to all forums that discusses GPS issues.
Got on galaxyshelp.com and talked to a rep. The second I mentioned GPS he gave me a phone number to call and said that higher up reps would have to discuss the issue with me. I'll try calling sometime this weekend and see what I can find out.
zorphnog said:
Uh...it's in the title of the thread
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Sorry. Didn't notice. I'm accustomed to people putting clickable links to use.
While you are at it, tell them you want them to fix the IO glitch, add some more audio codecs, fix the fm radio, and optimize touchwiz for the next patch.
ewingr said:
Sorry. Didn't notice. I'm accustomed to people putting clickable links to use.
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http://www.galaxyshelp.com/
ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
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Click to collapse
wow i said this about a couple of days ago in a diff post and no one replied
This is the email I received from them:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate. We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
Regarding your concern on the GPS capabilities of your phone, Samsung Mobile is aware that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations. We are diligently evaluating the situation and will provide an update as soon as possible.
We are committed to your satisfaction and would like to assist you in finding a resolution to this issue. We invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, Central Standard Time. You will be transferred to a high level of support regarding your GPS problem on the phone.
Again, we do apologize for any inconvenience this may cause you. Thank you for your continued interest in Samsung products. We hope that your future dealings with Samsung are much more enjoyable.
It is our hope that you will allow us another opportunity to serve you.
Sincerely,
Technical Support
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Not keeping my hopes up since this just could be a uniformed message.
Samsung must suck at gps it was broken on the moment
My friend has Samsung from uscellular and now galaxy that's 3 diff models with Android from Samsung that I know of gps being broken out of box
Sent from my PC36100 using XDA App
jhego said:
This is the email I received from them:
Not keeping my hopes up since this just could be a uniformed message.
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I got the same message so that is their current canned response.
Just thought I would pass this along. From a chat I had today.
General Info
Chat start time Dec 31, 2010 2:15:14 PM EST
Chat end time Dec 31, 2010 2:36:20 PM EST
Duration (actual chatting time) 00:21:06
Operator Sylvester
Chat Transcript
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Sylvester'
Sylvester: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: When will the Captivate be getting Froyo? Why doesn't Media Hub work yet?
Sylvester: I understand that you want to know when will Froyo be available for your phone, am I correct?
Visitor: Yes. Does the phone have to have Froyo for Media Hub to work?
Sylvester: I am sorry, but we are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion
Sylvester: However, media hub is a different application and is not related to the Froyo update.
Visitor: Is this your response or the "Canned" response put out by Samsuing? Are you saying that it may not ever be available for the Captivate?
Visitor: How do you get Media Hub to work?
Sylvester: It is not a canned response, you will get the update very soon.
Visitor: Which update? Media Hub or Froyo?
Sylvester: Media Hub is only available for the Galaxy Tab and the Epic phone.
Sylvester: The Froyo update.
Visitor: One of the reasons I got this phone was for Media Hub. Samsung represented that is was feature of the phone.
Sylvester: I can understand your concern, but there will be an update very soon for your phone for both Froyo and the Media Hub.
Sylvester: Not to rush you , are we still connected?
Visitor: Can you speculate as to how soon? WIll it be over the air or a Kies update? I have not been able to get Kies to see my phone.
Visitor: Will the update come from Samsung or AT&T?
Sylvester: It will be an over the air update and it will be posted on our website in the Samsung Download Center
Sylvester: It will be from the Samsung and the Froyo update is provided by both.
Visitor: Do you have any idea of how soon we should see it?
Sylvester: I can not speculate the estimated time of approval, but i can assure it will be in the next few days.
Visitor: So I am to understand that it has not been approved yet? If so, how can it be coming out in the next few days? A few days sounds like less than a week!
Visitor: Approved by Samsung or AT&T?
Sylvester: I can assure that it will be released soon because the update has been released fo rthe Samsung intercept phone and it was successfull.
Visitor: What about the indefinite postponement of the Vibrant update? Will that have any effect on the Captivate update
Visitor: Soon is very vague. Will it be in a few days or soon?
Sylvester: It will definitely be in the next few days for sure.
Visitor: Thanks for your help. I look forward to the update.
Sylvester: You are welcome and wish you a very "Happy New Year."
Visitor: You too!
Sylvester: Thanks.
Sylvester: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
info: Chat session has been terminated by the Samsung Agent.
Thanks for sharing but unfortunately the wait is stil on indefinite.
Sent from my SAMSUNG-SGH-I897 using XDA App
I forgot to mention, I don't beleive him!
LBCaptivate said:
I forgot to mention, I don't beleive him!
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Did you post this over at the AT&T wireless forum, or did you just copy and paste this from the AT&T wireless forum?
http://forums.wireless.att.com/t5/S...-Captivate-or-in-general/td-p/1992573/page/18
I posted there too! Different screen name from my old smart phone days.
Come on man...do we really need another BS thread about when Froyo will be official? Use the media hub from the Epic. These threads are pointless.
flashman2002 said:
Come on man...do we really need another BS thread about when Froyo will be official? Use the media hub from the Epic. These threads are pointless.
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It may be pointless to you but others may or may not find it usefull.
LBCaptivate said:
It may be pointless to you but others may or may not find it usefull.
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Considering how many of these threads that are posted with no information of value i would highly doubt most users find these threads useful. Your chat has no info at all that clarifies the froyo issue. So what is useful when you chat with a rep giving standard and or bs answers to keep you happy.
This is my captivate. There are many like it buy this one is mine.
i for one, do appreciate OP for the info.
xiaoali said:
Samsung & AT&T will release it whenever they damn well please. Samsung twitter & facebook are filled with unhappy posts.. and they still go unheeded.
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The real thing that should be advertised is the way that ATT & Samsung are doing to their U.S. customers. Facebook & Twitter is overwhelmed by 2.2 froyo requests and yet they go unanswered.
I have gone through this thread and cleaned up the off-topic posts. A reminder that members have two options when visiting a thread:
Option 1
Responding with helpful and constructive information as opposed to "use the search", "try Google", etc.
Option 2
Move on. There is absolutely no reason to respond in a rude tone or to make someone feel stupid ... it is not constructive and serves no purpose.
There seems to be a significant amount of animosity in Android-related forums. I'm not certain as to why this is, nor do I want to hear any reason for justification; what I do know is that it is unacceptable.
XDA is about bringing together folks who have similar passions about mobile technology. As the forum is accessed worldwide, you will encounter all types of folks from different walks of life; some of these folks will be extremely technical, others not. In all cases, it is the responsibility of all members to remain respectful of one another. We all have different opinions, we do not all have the same level of knowledge, and some folks are looking to feel like they are learning while trying to contribute.
Thread closed.
"Important Privacy Notice: Customer Proprietary Network Information
Re: Account Number ending XXXX-XXXXX
Dear Valued Customer,
At Verizon Wireless, we value you as a customer, and we know how important privacy is to you. As a company, we have a long-standing policy of guarding personal customer information.
This notice contains information about Customer Proprietary Network Information (CPNI). Verizon Wireless needs your permission to share your CPNI within the Verizon family of companies, which includes our affiliates, agents and parent companies (including Vodafone), as well as their subsidiaries. This information allows us to better serve you by identifying, offering and providing the most appropriate communications products and services to fit your needs. You have the right to request that we not share such information, so please read this notice carefully.
Regardless of your decision, your CPNI will never be shared by Verizon Wireless with any unrelated third parties.
As your wireless provider, Verizon Wireless may have certain information about you that is made available to us solely by virtue of our relationship with you, such as details regarding the telecommunications services you purchase, as well as the type, destination, technical configuration, location and amount of use of such services. This information and related billing details are known as CPNI. The protection of your CPNI is important to us, and we acknowledge that you have a right, and we have a duty under federal and state law, to protect the confidentiality of this information.
You have a right to request that your CPNI remain private, and may do so by clicking the Do Not Share My CPNI button below. Unless you notify us within 45 days of receiving this notice that you do not want your CPNI shared, we will assume that you give us the right to share your CPNI with authorized companies described above.
Please be advised if you allow your CPNI to be shared, your consent will remain valid until we receive your notice withdrawing it, or for two years, whichever comes first. You may withdraw your consent at any time through My Verizon.
If you would like more information on CPNI and selecting not to share, please review the frequently asked questions.
Sincerely, Verizon Wireless"
In other words, tell them hell no.
Sent from my HTC Gingerbolt running Liquid Thunderbread 2.3
They want to be able to have their affiliated companies market stuff to you, by providing them info on what services and products you use, and how you use them.
I'd tell them to go to hell, but that's just me.
mike.s said:
They want to be able to have their affiliated companies market stuff to you, by providing them info on what services and products you use, and how you use them.
I'd tell them to go to hell, but that's just me.
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yeah what he said +1
1.21 giggawatts Thunder™
They want to send you spam, tell them to give you a Bionic for free, and then you will agree.
Thanks for the heads up. If anyone wants to check their account go to view profile (top center of page) in "My Verizon". Then scroll to the bottom and click on manage privacy settings. My account was set to share my CPNI. I changed it to Don't share. Those sons of *****es.
Yeah I set mine to not share. I like how Verizon says the "NEED" your cpni to "better serve us".... lmao
orkillakilla said:
Yeah I set mine to not share. I like how Verizon says the "NEED" your cpni to "better serve us".... lmao
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Ditto, serve us better by letting your phones be unlocked from the start...
https://nbillpay.verizonwireless.com/vzw/accountholder/profile/CPNISettings.action
Here is the quick link to you get directly to the page to change this.
ThunderStick said:
https://nbillpay.verizonwireless.com/vzw/accountholder/profile/CPNISettings.action
Here is the quick link to you get directly to the page to change this.
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Thanks for the link, mine was already set to not share.
Sent from my HTC Thunderbolt
ThunderStick said:
https://nbillpay.verizonwireless.com/vzw/accountholder/profile/CPNISettings.action
Here is the quick link to you get directly to the page to change this.
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Thanks ThunderStick-all 3 of my lines were set to share...not now!
ThunderStick said:
https://nbillpay.verizonwireless.com/vzw/accountholder/profile/CPNISettings.action
Here is the quick link to you get directly to the page to change this.
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Thanks where thanks is due...couldn't find it anywhere! Geez
hinds73
Thank you mine were set to share, never received email or told about this before hand.
Funny thing is right after reading this thread yesterday I checked and all five of my lines were set to share. I changed all of them to not share and then this morning I received the same email the the OP received.
While we're on the subject of being spammed, always remember that no matter how "confidential" or how much "respect" they will treat your account with, the real kicker is those 3rd parties. While verizon says they will never blatantly give out your information, there's always some line buried in there that basically says they are not responsible for what their 3rd parties do. So if company A gives info to only company B, but company B can give info to CDEFGHIJKLMNOPQRSTUVWXYZ123456789, then basically company A has just given your info away to the entire universe. See how catchy that works? I just always like to point that stuff out. "We will never give your information out, but we cant be held responsible for what our partners do lolololz!"
This program really isn't new. Ifyou google around you'll see they made it"opt out"last year sometime when it should have always been opt in. I think I first read about out in theconsumerist.com. It's evil though.
I got the Verizon email last night, DENIED them after reading. But seriously, what are the benefits to the consumer of this?
I swear to god, I opted out last year. However, here it is again this year, and I'm opted in on all lines...
I never got the letter, but thankfully, mine was set to "Do Not Share". I wouldn't put it past the sneaky ba*tards.
finally got my email on this. checked the setting and it was back at allow after i switched it to no! Jerks!
Yeah, no email here, but all 5 lines were set to share.
Thanks for the heads up mate
Hey guys, instead of only filling complaints with the FCC/Verizon, we should also be pursuing Samsung. I already went ahead and sent out a message on their contact site. It isn't a direct letter to a CEO or anything like that, but, one would believe that enough attention will get a letter slipped through the cracks.
Remember, use tact, type grammatically correct, and be extremely respectful. They may "work for us", and we may "own the product", but without them directly breaking a law, we have no reason to get out of line.
For those of you who have yet to file a complaint with the FCC, might as well spend the time doing that as well in the same sitting.
Here is the letter I sent, as well as the link to their form.
https://contactus.samsung.com/custo...MailQuestionProduct.jsp?SITE_ID=1&titleCode=1
Sir or Ma'am,
I am writing today in regards to the issue with the locked bootloader on the Verizon SCH-i535. In many regards this is one of the greatest phones I have ever used, I also have the Verizon Nexus device. My issue, along with thousands of other Verizon subscribers, is that we would like the capability to unlock the device for free use.
Verizon was just recently fined for not allowing certain apps like tethering to be used on the network by the FCC. I know this doesn't hold any relevance much to the bootloader, however, it seems as if with Verizon being the only network requiring such locks that there must be some other underlying decision. Manufacturers like HTC have taken measures to allow unlocking of their devices on Verizon with their HTC Developers portal. This may only be a personal, or small community opinion, but I believe the device would sell significantly better, at least among the knowledgeable developers/modders, if it was unlocked, or unlock-able.
There have been several petitions past around, as well as dozens of e-mails, tweets, and the like to try and understand why we are being forced to be locked down unlike the other carriers. It doesn't seem appropriate that the Galaxy Nexus should be capable of being unlocked, while this device cannot. How does locking one device prevent harming the "integrity" of the network? If this were truly an issue, I would assume any and every device would be locked before they were even introduced to the network, as well, other carriers would follow suit.
In a side note, many willing customers have been awaiting the "Developer Edition" device. We are all aware that there really is not difference between this device and ours, aside from being capable of unlocking. So, how can there be 2 of the same devices on the same network, yet the device we hold cannot be unlocked? It really seems as if you guys are trying to work FOR us, the customer, while Verizon is working against all of us.
In the end, really I am just another loyal customer curious as to if/when we could see a utility that would give us the capability of unlocking out device to use at our liking? We are all well aware that it may void our warranty, but in our eyes the benefit outweighs the risk.
I would like to ask politely if my concern be passed along to all of those that may be concerned, specifically Samsung Mobile US CEO and such.
Thank you all for your time, I look forward to a response.
Respectfully,
Andrew Lemacks
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I will do the same with your template. Thank you sir
No problem. This tactic has worked on HTC devices, I would assume Samsung should follow suit. Although, Samsung has less to lose.
Very nice letter, hopefully you can get a response or have your letter be passed along to somebody who can say something that doesn't sound like automated message.
Will do. Thank you!
Sent mine.
JetBlue said:
Very nice letter, hopefully you can get a response or have your letter be passed along to somebody who can say something that doesn't sound like automated message.
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Realized auto-correct isn't automatically correct after re-reading it, lol. *out* instead of *our*
duxup said:
Will do. Thank you!
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detta123 said:
Sent mine.
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Awesome, the more the better.
Anyone who hasn't seen, you may want to follow up with using EDNYLaw's template for filing your complaint in about the best manner possible. He couldn't make it any easier! When they FCC gets flooded with complaints like that, it's a lot harder to look the other way as you shred what look like "legal" documents. Take the time people. http://forum.xda-developers.com/showthread.php?t=1820634&page=8
Good luck!
No need for luck.
Already sent the FCC complaint, not just did this as well.
Awesome, let's continue the push everyone!
Edit: tapatalk thinks I'm on a nexus, lol.
Sent from my Galaxy Nexus using Tapatalk 2
Looks like I got my reply.
Code:
Dear Chris,
Thank you for your inquiry about your Samsung Galaxy S® III (Verizon)(SCH-I535) and we understand that you're having concern with the locked bootloader of the phone.
We also understand that you're requesting to have the option to unlocked the bootloader of the phone, instead of purchasing a Verizon's Developers Edition Galaxy S3 phone.
We apologize for any inconvenience this may have caused you. We appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
There is no configurable option on the handset to unlock the Bootloader, as this may affect the software of the phone and also can cause unstable performace. The phone was designed manufactured to the specifications of Verizon Wireless for whom they are produced. We will forward your feedback request to the appropriate parties for further review and consideration.
Do you have more questions regarding Samsung Mobile Phones and Accessories? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.
Thank you for your continued interest in Samsung products.
Sincerely,
Victor
Technical Support
I haven't even received a standard reply yet. I didn't even get an automated response stating they got my inquiry. I may need to resubmit, unless this means they are actually reading what we say and replying in kind.
ddggttff3 said:
Looks like I got my reply.
Code:
Dear Chris,
Thank you for your inquiry about your Samsung Galaxy S® III (Verizon)(SCH-I535) and we understand that you're having concern with the locked bootloader of the phone.
We also understand that you're requesting to have the option to unlocked the bootloader of the phone, instead of purchasing a Verizon's Developers Edition Galaxy S3 phone.
We apologize for any inconvenience this may have caused you. We appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
There is no configurable option on the handset to unlock the Bootloader, as this may affect the software of the phone and also can cause unstable performace. The phone was designed manufactured to the specifications of Verizon Wireless for whom they are produced. We will forward your feedback request to the appropriate parties for further review and consideration.
Do you have more questions regarding Samsung Mobile Phones and Accessories? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.
Thank you for your continued interest in Samsung products.
Sincerely,
Victor
Technical Support
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Click to collapse
AtLemacks said:
I haven't even received a standard reply yet. I didn't even get an automated response stating they got my inquiry. I may need to resubmit, unless this means they are actually reading what we say and replying in kind.
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I never got a confirmation email from sending the message, but that showed up in my inbox today, so im guessing they are reading them one by one.
ddggttff3 said:
I never got a confirmation email from sending the message, but that showed up in my inbox today, so im guessing they are reading them one by one.
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Well that is a good sign! Here's to hoping I get something good this weekend!
AtLemacks said:
Remember, use tact, type grammatically correct, and be extremely respectful. They may "work for us", and we may "own the product", but without them directly breaking a law, we have no reason to get out of line.
Click to expand...
Click to collapse
This. This! 1,000 times this!
The fastest way to get any communication to a company round-filed is to be disrespectful, to not meticulously grammar-check your writing (seriously, have at least one other person check it for you before sending), and to resort to foul language of any sort (even milder stuff like "damn", "hell", etc can give your letter an offputting tone).
As AtLemacks said, they're not breaking the law, and they've done this under the direction of Verizon. As crappy as Samsung can be in the software arena, they are not ultimately to blame for this (though they could bear some culpability for not pushing back).
So please, check your writing, have someone else read it, read it again, put it down and go to bed for the night, then read it again when you get up in the morning before you send it out.
I got a response from Samsung today and I just had to post it here. My emotions as I initially saw that I had this but then started, and completed, reading it: :victory: -> ->:rofl: -> :crying:. I have not altered ANY of this email including the names. As you read it, keep in mind my letter was extremely polite and grammatically correct...and my name is NOT Rick.
Dear Rick,
Thank you for your inquiry. I see that that you have question of unlock the bootloader so you can customize the phone.
As of now We still do not have updates about that, and as of now verizon lock the bootloader.But if we have update about unlocking the bootloader will be posting it to the website so please do visit our website(www.samsung.com/us).
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-800-726-7864. Please choose the following options by pressing 1 – Customer, 2 – Tablet, and then 3 – Wi-Fi Galaxy Tablet.
We appreciate your continued interest in Samsung products.
Sincerely,
Claire
Technical Support
I got the good ole generic reply back too, that it has been forwarded. Now, if there is any weight to the statement, lets keep the push going and fill up a few e-mail inbox's!
You recently requested personal assistance from our on-line Support Centre. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 72 hours. Thank you for allowing us to be of service to you. To access your question from our support site, Click here
Subject
No Volte for moto x style XT1572
Response By Email (PRAJITH) (07/03/2017 08.30 PM)
Customer reference: 170305-007554
Dear Sagar,
Greetings of the day!
Thank you for contacting Motorola.
As per your email, I certainly understand your concern, sorry for the inconvenience caused.
Thank you for your valuable feedback, We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our concerned team.
We will forward this feedback to our production team and they will work on this and will implement this in future.
I am sorry to inform you that as if now volte is not yet released for X style and your device is not eligible for Nougat update. However we would recommend you to keep checking our website for further information.
Customer By Email (Sagar kuvar) (06/03/2017 11.30 PM)
no this is not proper answer to my question.. what is the reason that the update still haven't come? well as per my information i know what Snapdragon 808 hexacore do support volte band for rjio all you need to do is just push an update for it... you guys have locked it pls satisfy your customer and make them happy
all we need is volte update for now.. and i even would like to know about nougat update! is it may? or more late? pls share this information and i assure i won't reveal this information!
On
05-Mar-2017 5:14 PM, "Motorola India" [email protected] wrote:
Response By Email (ASEEF) (06/03/2017 11.13 PM)
Dear Sagar,
Thank you for contacting Motorola.
We would like to know whether you are satisfied with information provided in previous email.Kindly let us know the same so that we can assist you accordingly.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number 18001022344 (Mon - Sun 10 AM to 07 PM).
We appreciate your patience and value your business.
Regards,
Aseef Ahamed
Motorola India
Response By Email (ASEEF) (05/03/2017 10.44 PM)
Customer Reference: 170305-007554
Dear Sagar,
Thank you for contacting Motorola.
As per your mail, we understand that you want VoLTE patch update for Moto X Style device.
We apologize for the inconvenience caused and please be assured that we will assist you to get the issue resolved.
We regret to inform you that, we have not rolled patch update for Moto X Style device. When it will release will get a notification on your device. However, we will share your feedback with our production team. We request you to kindly visit our official website: www.motorola.in for more information.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number 18001022344 (Mon - Sun 10 AM to 07 PM).
We appreciate your patience and value your business.
Regards,
Aseef Ahamed
Motorola India
Customer By Web (Sagar kuvar) (05/03/2017 10.03 PM)
I'm from India and I'm very angry that you haven't unlocked volte for moto x style.. rjio is famous in India and still u haven't given update for volte patch... pls give out a new update for volte patch for rjio support...
Question Reference # 170305-007554
Date Created: 05/03/2017 10.03 PM
Date Last Updated: 07/03/2017 08.30 PM
Status: Waiting on Customer
ps : sorry for long conversation but this is reality
It's an 18 month old device, receiving the latest OS is fairly uncommon for devices of that age.
The fact about such customer service associates is that they don't care about the person they are talking with and nor about the company they are working for. They have automated replies for certain types of queries which they forward or frame sentences having the same meaning.
So even if we ask or request them thousands of times they would simply submit the conclusion of the query to their system and put an end to it. We can only believe about a update if it's stated publicly via their websites, social networks, official blogs, etc.
It just says not eligible for a nougat update, but that could simply mean at this moment in time since officially there is no nougat update for any iteration of the Style/Pure. These guys are typically front end customer service reps and may or may not have any knowledge of what goes on in the programming/development departments.
It also means .....don't call us we'll call you and if we have something to say we'll say it.... So stop bugging us!!!!
Lol the same canned responses came out when I was on the lgg3 in regards to Marshmellow. And we ended up getting it. As others said quit asking front end dumb dumbs who know nothing about this as they only know what their computer says at the moment.
I used to work in customer service. Customer service workers know nothing regarding what goes on behind the scenes... If they did, they'd be getting paid a hell of a lot more than they do. Their only job is to get the customer off the line with as little friction as possible-- as fast as possible. They don't care about your personal grievances nor do they have any influence on the company that they work for. As long as they did not objectively insult you, they did their job regardless if they even answered your question. And Damn was I good at all of the above.... Sometimes depending on how the customer approached me and the customer's level of intelligence I'd throw a sly sideways insult in there in such a way that I could get away with it on the recordings. Moral of the story - don't make the assumption that customer service cares.
Also... Please be nice to customer service reps... Because of all of the above, if you actually want something from them, be SUPER NICE AND APPRECIATIVE... Then and only then will they go out of their way for you..... /end of rant [emoji4]
Sent from my XT1575 using Tapatalk
mikelebz said:
Also... Please be nice to customer service reps... Because of all of the above, if you actually want something from them, be SUPER NICE AND APPRECIATIVE... Then and only then will they go out of their way for you..... /end of rant [emoji4]
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LOL. Being super nice has not always worked in my experience... But then again, if the reps are working from a scripted system and are making me go through a process that I have already been through the first two times I've called about fixing a specific issue after I have informed then of previous calls, they deserve a firmer response.
aybarrap1 said:
LOL. Being super nice has not always worked in my experience... But then again, if the reps are working from a scripted system and are making me go through a process that I have already been through the first two times I've called about fixing a specific issue after I have informed then of previous calls, they deserve a firmer response.
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You are right. I should have clarified. I was speaking about US based customer service. They typically don't have hard "scripts" just guides and touching points. Foreign customer service have the scripts that they will ramble off... because they don't even understand what you are trying to say in the first place. You will never get anywhere with outsourced service... That is the reason why I only deal with companies that have service in the US for the important stuff that I don't play around with (banking and credit cards)
Sent from my XT1575 using Tapatalk
mikelebz said:
You are right. I should have clarified. I was speaking about US based customer service. They typically don't have hard "scripts" just guides and touching points. Foreign customer service have the scripts that they will ramble off... because they don't even understand what you are trying to say in the first place. You will never get anywhere with outsourced service... That is the reason why I only deal with companies that have service in the US for the important stuff that I don't play around with (banking and credit cards)
Sent from my XT1575 using Tapatalk
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Believe it or not, banks outsource their service too. My gf works for Chase. She's in the Philippines.
According to the only official source we have, the Moto X Pure will still be receiving Nougat.
Yes many companies do outsource. However, some are actually smart about it. My bank doesn't outsource and they have always provided phenomenal service for the hour of day. However, with tech companies, due to bad customer service experience, by the time I have to call them, I have thoroughly researched the issue and tried everything I could. I have found that due to the fact I have some degree of technical knowledge and know how, when I start explaining the issues and what I've done to the rep, they are lost before I get started good. It is at that point I politely ask for someone who can actually understand the jargon.
Yeah Moto's help site says we are still.
Customer reference: 170305-007554
Dear Sagar,
Greetings of the day!
Thank you for contacting Motorola.
I am sorry to inform you that I had mistakenly written in the trail mail that Moto X Style will not receive the Nougat update.Kindly ignore the same.
As per your query regarding the Nougat Update for Moto X Style handset. I would like to inform you that as per Moto X style is concerned it is eligible for receiving Nougat update. However we have not started rolling out Nougat update for Moto X Style devices. I would not be able to commit on the release date from when it should be rolled out. I assure you that we would be rolling out the update soon. You will receive a notification once we start rolling out the update.
I am sorry to inform you that as if now volte is not yet released for X style However we would recommend you to keep checking our website for further information.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number 18001022344 (Mon - Sun 10 AM to 07 PM).
We appreciate your patience and value your business. Thank you for being such a loyal customer.
Regards,
Prajith
Motorola India
Customer By Email (Sagar kuvar) (08/03/2017 03.00 AM)
how can you say that moto x style ain't in the list?? blogspot says that X
style is on nougat update.. even some Germany officials say it'll come by
may (i suppose)... pls give us reason for that??
On 07-Mar-2017 3:00 PM, "Motorola India" <[email protected]>
wrote:
ps: we will get the update i req op to close this thread :3
wow the moto spokesperson just called me and said that soak test is out and its 7.1.2 running with latest march patch.. i asked him that can you invite me he said sorry but we can't allow any N person to enter if you have registered already you should recieve the email and do the process given. he also said volte ain't support in mxs for rjio which is very bad and also said that by may/june it'll be officially announced and it may be 7.2 also (he specified by saying that in market whichever is latest we will push that update) but their are lots of buggs in soaktesting so it'll take time to fix it said the person
something good is happening
@Sagar_1401 great news
how can you register for soak/beta testing?
vandal4e said:
how can you register for soak/beta testing?
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We don't know anymore... It used to be through the Motorola Feedback Network, but you can't enroll devices anymore, the link is just gone.
chrisund123 said:
It's an 18 month old device, receiving the latest OS is fairly uncommon for devices of that age.
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Yet it has had a limited roll out of n and we have been promised we would get updates. Quicker than we are n should have been pushed to our devices in December and we should be discussing if we will get O or not(not likely we are not Nexus/pixel)
mirrin said:
Yet it has had a limited roll out of n and we have been promised we would get updates. Quicker than we are n should have been pushed to our devices in December and we should be discussing if we will get O or not(not likely we are not Nexus/pixel)
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I'm not saying it wont receive N, I'm just pointing out it's not as strong a candidate as a lot of newer devices. News of the soak test sounds promising, but I'm yet to see any evidence of it... You'd think a few benchmarks would be cropping up etc.