Hi! The power button on my phone stopped working so I had a technician check it out and when he gave the phone back I noticed that I can only hear any audio through headset and without the headset I can't hear anything. Power button still didn't work but phone turns on when plugged into the charger. So, I brought it back to the technician and he said there was something near the mic area that wasn't connected properly. He connected it. The sound was back on since it made the LG sound when it booted up. But, now, after the LG logo appears there is an error notice that comes up which says "battery temperature too high. Charging will be stopped for battery health." the battery isn't hot and doesn't need charging but after the error notice the screen just turns black and the phone switches off. I tried hard reset but it didn't change anything. :crying: Before I had it checked out the phone was still working fine, except for the power button. Plus, my battery is quite new and didn't really give me any problem. Help please .. . . . . .
WG3d said:
Hi! The power button on my phone stopped working so I had a technician check it out and when he gave the phone back I noticed that I can only hear any audio through headset and without the headset I can't hear anything. Power button still didn't work but phone turns on when plugged into the charger. So, I brought it back to the technician and he said there was something near the mic area that wasn't connected properly. He connected it. The sound was back on since it made the LG sound when it booted up. But, now, after the LG logo appears there is an error notice that comes up which says "battery temperature too high. Charging will be stopped for battery health." the battery isn't hot and doesn't need charging but after the error notice the screen just turns black and the phone switches off. I tried hard reset but it didn't change anything. :crying: Before I had it checked out the phone was still working fine, except for the power button. Plus, my battery is quite new and didn't really give me any problem. Help please .. . . . . .
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I think there is something wrong with the cables inside the phone. I would recommend that you take it to a know store to figure out what's the exact problem.
Karim Kahale said:
I think there is something wrong with the cables inside the phone. I would recommend that you take it to a know store to figure out what's the exact problem.
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I did, the first time I went to have it checked by the LG technician here, the only problem was the power button and when they gave it back to me the battery started to drain faster than usual and there was no audio unless the earphones were connected and during a call the person on the other end can't hear me. After bringing it to another technician, audio was back on but "battery temperature too high" error keeps popping up and won't continue booting up. I think technicians here are merely guessing and making the phone worse each time. Now, I can't even use it. If the board has a short in it, as someone suggested, it would be very expensive having it replaced, specially for a flagship phone that has been abandoned by the manufacturers. :crying: Please help.
Related
It's a long history.
One day, my Moto G stop charging. He charge until 1%, then turn itself on, and when it was on, it wasn't charging. I thought that was a OS/software problem, but nothing was sloving. I send to warranty and there they send me back saying that a piece was oxidated and was my fault, so they can't help me. When the cellphone arrive back, it was charging normaly. I really doesn't understand. But my PC wasn't showing the smartphone when plugged in the USB port. I started to use AirDroid.
I have a little struggle to update to Android 4.4.2 but I did it. The smartphone was really weird, but I let it go. Now I have the most annoying problem. It keep turning off by itself. I don't know if is software/OS, hardware, some app, something I'm doing wrong, but it's driving me crazy.
Please guys, help =[
P.S.: Sorry my bad english.
I had same issue where it turned off on its own and wouldn't charge. I plug cable to wall charger and held power button for 1 minute nothing happened so I kept pressing power button repeatedly until it vibrated and started charging.
Sent from my XT1034 using xda app-developers app
So, it's charging normally now, but it keeps turning off itself. Another annoying problems is that it turn itself on when I connect it in the USB port on my PC, but not when I plug on wall charger.
Sorry for the double post, but I'm don't know what to do anymore! Please, someone help me! Any ideas!
Try this
Plug it in
Hold power button for 2-3 mins
Leave it charging for an hour then unplug
Hold power button for 30 seconds it should vibrate and boot
Sent from my XT1034 using xda app-developers app
I guess you missing the point: I CAN charge and I CAN turn it on. The problem is that the cellphone keeps turning itself off at random. Random time, in random activites.
imagenerator said:
I guess you missing the point: I CAN charge and I CAN turn it on. The problem is that the cellphone keeps turning itself off at random. Random time, in random activites.
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Hi are you able to connect the phone to a PC? If so I would transfer important data and then do a factory reset to see if that solves your issue sounds more like a software problem to me.
Already did a Factory Reset (the one in Configuration, the one the Fastboot just normally boot the device) and the problem persist.
So no one can help me? =[
imagenerator said:
So no one can help me? =[
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does the phone fades purple then goes crazy then shuts down for a while then turns back on?
It did it when I did something different, trying to turning on or recovery, I don't really remember. I remember that I freaked out, because the screen was black, without changing, than I did a reset (Power + Volume Up) and then it reseted.
You already try charging with wall charger? Maybe your PC don't have enough power to recharge this phone
I was able to charge the phone, Anyway, the device stopped to turning off alone. By itself. I didn't do anything different.
I'm so confused.
Something is shorting out inside, probably due to the said oxidation, which will most likely result in such behavior.
If you know how to do it, just open the phone, take the pcb out and clean it well with a dry contract cleaner and a hard toothbrush to remove any oxidation and possible residue.
Later I was thinking that could be it. So if anything goes wrong, I'll do it or ask to someone with a little more experience to do for me.
Thanks.
imagenerator said:
Later I was thinking that could be it. So if anything goes wrong, I'll do it or ask to someone with a little more experience to do for me.
Thanks.
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Some Moto G's do turn themselves ON when you plug in a charger, I have 2 and both do it - you connect the phone when it is turned OFF and then it turns itself on! Sometimes if I plug in the charger and turn OFF the phone quickly it stays off.
It's a bug / feature / quirk but it's unfortunately normal so you can discount that as being a problem related to your other problem.
imagenerator said:
I guess you missing the point: I CAN charge and I CAN turn it on. The problem is that the cellphone keeps turning itself off at random. Random time, in random activites.
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I'm having this exact problem too. The phone is less than a month old. Twice this week its happened. Phone was close to fully charged on going to bed, I still checked some emails while it was plugged in.. the charging symbol was also on, so I know it was charging ok when I put it down... then in the morning, wake up, phone is off, but the battery display is showing 100% (The big one shown on screen when it is turned off)
Potentially if I was only using my phone as an alarm, I'd have not woken up. I always use a backup, but now this Moto G worries me!
Seems a few people are having this issue!
Hi everyone,
I have several problems with my AT&T 8X. First, the screen keeps on cycling through the brightness level non stop, so its constantly changing the brightness. I've tried to turn off the auto-brightness but that doesnt seem to help and this only happen after the phone booted up and I touch the screen so Im thinking it's a software issue. ANother one is that when the phone is one, the computer wont recognize the phone and it won't charge, both AC and PC charging. To charge the phone I would have to power it off and plug it in. It wouldn;t have been so bad if it wasnt for the fact that whenever the phone is power on again, there's a high chance that it will boot loop and I'll have to do a hard reset to fix it. All of these looks to be software problem to me. Hard reset doesnt seem to fix them though, does anyone has any idea?
super114 said:
Hi everyone,
I have several problems with my AT&T 8X. First, the screen keeps on cycling through the brightness level non stop, so its constantly changing the brightness. I've tried to turn off the auto-brightness but that doesnt seem to help and this only happen after the phone booted up and I touch the screen so Im thinking it's a software issue. ANother one is that when the phone is one, the computer wont recognize the phone and it won't charge, both AC and PC charging. To charge the phone I would have to power it off and plug it in. It wouldn;t have been so bad if it wasnt for the fact that whenever the phone is power on again, there's a high chance that it will boot loop and I'll have to do a hard reset to fix it. All of these looks to be software problem to me. Hard reset doesnt seem to fix them though, does anyone has any idea?
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Never faced any such problem till now Try visiting htc service centre Or try draining the battery completely and charge it completely before using Sometimes solves my screen related issues
Bhupi7411 said:
Never faced any such problem till now Try visiting htc service centre Or try draining the battery completely and charge it completely before using Sometimes solves my screen related issues
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I actually did drain the battery and charge it up again. I had to remove the screen though since it wont charge keep keep boot loop every 3 seconds. so I had to take out the screen and charge the battery separately by manually hook up the wires to it. And htc service center is no longer an option since it is no longer under warranty, which is why I opened it up in the first place lol.
super114 said:
I actually did drain the battery and charge it up again. I had to remove the screen though since it wont charge keep keep boot loop every 3 seconds. so I had to take out the screen and charge the battery separately by manually hook up the wires to it. And htc service center is no longer an option since it is no longer under warranty, which is why I opened it up in the first place lol.
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You'd taken out the battery?? Thats a really hard work!! Battery is hidden inside right? and we'll have to remove everything just to reach the battery!! Did you do it on your own? I'd actually heard removing battery is very dangerous and we should be very careful since it's behind the screen and the connecting wires are too thin :silly:
If you take off the screen, there's a cable that connect the screen and the components to the battery, all you have to do is unclip the cable and hook the wire to the battery correctly (positive and negative side) and just plug it in to charge for 30 mins. Since the phone won't turn on, the battery left to be charged fully rather than keeping going into bootloop.
You don't actually have to remove the battery, just need to separate the screen from the back.
Hi,
The display and sound of my Nexus 5 was not working for a whole day.
When I pressed the power button to unlock my device, the display was not coming up. Normal trouble shooting is to remove the battery and switch on, but that will not work since it is embedded.
I have tried calling to my phone to check whether it is switched off. Surprisingly, it was ringing from the calling end but there was no display or sound on my phone.
I have connected to the charger and the battery icon was not coming (may be because of display issue).
Next morning when I called to my phone it was saying as switched off and when I tried to charge again, the battery icon came and it started charging from 0%. It was charged completely on the previous day (I used to get up to 2 days on battery) and now it is completely drained.
Not sure what happened on that day. Any one faced an issue like this before? I am not sure whether it is because of any hardware issue.
When I contacted Google, they started giving troubleshooting tips. But I am not sure how to find the root cause of this.
Please help.
Try a different charger and cable. Sounds like it was dead and not charging.
Or worse case would be a defect in the phones mini USB port.
KJ said:
Try a different charger and cable. Sounds like it was dead and not charging.
Or worse case would be a defect in the phones mini USB port.
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To make it more clear, the issue was happened only for a day and when i tried to call to the mobile, it was ringing in the calling end.
In that case i don't think it was an issue with the charger or port.
So all is fine now? Then I wouldn't worry about it. Stuff happens occasionally. ?
KJ said:
So all is fine now? Then I wouldn't worry about it. Stuff happens occasionally. ?
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Do you meant, screen display and sound of the device will not work occassionally?
sanju14feb said:
Do you meant, screen display and sound of the device will not work occassionally?
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I just mean if it was a one time thing, I wouldn't worry about it unless it starts to happen more. ?
I was removing the inner plastic of the phone and accidentally shocked the board in this area. After that I can't charge my phone or see any display although I see Google pop up a few times with the digitizer flickering. Now without that battery I can hit power and it would vibrate. But other than that I can't see anything.
Here some pictures. Is my phone dead? I tried changing the USB charging ribbon L piece but that didn't work out. Wasnt OEM and poor fitment.
Cant post the image
Here it is
i67.tinypic.com/2mebnth.jpg
Without the battery I can power and it would vibrate without nothing on display. With battery it does nothing. Although I saw a red light briefly. I can NFC charge it. But won't power still. Not sure if I should spend any more money on this used banged up $80 n5.
Nonono8 said:
Without the battery I can power and it would vibrate without nothing on display. With battery it does nothing. Although I saw a red light briefly. I can NFC charge it. But won't power still. Not sure if I should spend any more money on this used banged up $80 n5.
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Which part of the phone is or board is it linked to. Also I did anther experiment without the battery back light comes on see grey if I tap the online I see pixelated rainbow or TV black n white lines. Weird..
The area that you are pointing to has the battery connector right beside it. It could be the battery or the board.
audit13 said:
The area that you are pointing to has the battery connector right beside it. It could be the battery or the board.
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Question even without the battery wouldn't the phone turn on and work as normal without the battery?
I've never been able to get an N5 to boot without the battery being connected, even an almost dead battery would allow the phone to boot as long as it is connected to a charger.
Well oh well thought I had a chance to fix it when the backlight and the phone would power on with 99% no display. Battery seems to charge through NFC but what's odd is that with the battery I can hold power nothing happens. Without battery it vibrates and I think it boots up but I'm not completely sure. I'm guessing because I would go into recovery and I can feel it vibrate once going into bootloader second time I hit the power button then it vibrates again. I think first option is to start
Nonono8 said:
Well oh well thought I had a chance to fix it when the backlight and the phone would power on with 99% no display. Battery seems to charge through NFC but what's odd is that with the battery I can hold power nothing happens. Without battery it vibrates and I think it boots up but I'm not completely sure. I'm guessing because I would go into recovery and I can feel it vibrate once going into bootloader second time I hit the power button then it vibrates again. I think first option is to start
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Don't worry, it can be fixed. I just fixed mine yesterday after spending 2 days contemplating buying a Nexus 5x due to this one being broken. For a few days my mic wasn't working then I realised that pressing hard just below the camera hump got it working again as you can see in the link below I replied with my solution, I suspect the problem isn't the long connector on the left but maybe a loose component behind it on the other side of the mainboard. I jammed some folded paper behind the board and now it works fine. Jamming it in front of the board worked but from time to time the screen went off and I had to reset the phone for it to work again.
ifixit.com/Answers/View/169556/Screen+black+but+phone+works#answer242820
Check out the answer posted by Simps on 07/17/2015. I replied to his answer, someone by the name of Thaddeus Lee replied with a video too.
I hope this helps...
Hi,
there are some threads about the bootloop problem, but I couldn't find exactly same problem: some days ago my phone landed into the bootloop. It was a bit spooky with battery charging state, it was jumping for different states - 3%, 99%, 24% after every loop. So I bought a new battery and replaced the old one. Now the phone starts to LG logo (with starting sound), but after 10 seconds I can hear the power-off sound and the phone turns off. It seems to be a "normal" shutdown, not the "reset-bootloop": I hear power-off-sound, LG-power-off-logo and LED is blinking blue for about 10 seconds. After that it repeats infinitely. Also, if I turn the phone off it stays off, but if I put the charger in it, it's starts from itself again and again. Did not tried the hard reset until now. Any ideas, guys?
update: tried hard reset. it's starts until "optimizing apps", if it's done, i can see for a second the "first setup" screen and then it's immediately shutting down. same problem with the old, original battery.
edit: for the first time I saw message "high temperature" on the screen, before it was powered off. But the phone is not even warm...
critdmg said:
update: tried hard reset. it's starts until "optimizing apps", if it's done, i can see for a second the "first setup" screen and then it's immediately shutting down. same problem with the old, original battery.
edit: for the first time I saw message "high temperature" on the screen, before it was powered off. But the phone is not even warm...
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What you describe is exactly that happened to the Mrs's GF2. One day it was fine and then all of a sudden the battery drained really quick. Now she can only get to the optimizing apps screen before it shuts down again. Ordered a new battery but that doesn't look to be the solution from your findings. :crying:
My phone has the exact same prblm n i was thinking of buying a battery but now that i have read your post i am doubting my battery purchase.
By the way have u found any fix also are u sure the battery is genuine n not some poor replica?
I had this problem when I had flux in my battery port causing a battery connection problem. Sometimes it said temperature too high and other times temperature too low. I was able to fix it by taking out the motherboard using 90% alcohol and a toothbrush to clean the battery port in the motherboard. Then I let it dry and problem was gone. Now I'm not saying this is exactly your problem but it just means that there's most likely bad connectivity to your battery. It could be your battery, the cable or the port.
Mrs received her new battery and it seemed genuine. Put it in and the phone is 100% dead. No power, no charging, no life.
Its not all bad news as she bought a Honor 6X which is a far better phone.
I tried all the hints I could find (except cleaning it with alcohol), but nothing help to start the phone again. Could be defective heat/temp sensor on the motherboard.
Battery was from "Polarcell" - that's a pretty good one manufacturer with satisfied user reviews on amazon (also had good personal experience with their batteries). Just for info: phone doesn't even start with original battery anymore - same problem.
I already switched to Honor 9 (excellent phone!), but will give another try and clean the battery attachment port with alcohol today. Will give you an update later.
If you plug the phone into the charger does it even show the battery charging symbol at all?
From what I've been reading the temp sensor is in the battery and sends the temp signal through the battery connector to the motherboard. So if you replace the battery it's like plugin in a new temp sensor. However if the connector is bad then that's the only thing that I can think off that would prevent the phone from starting. If the port is bad I don't know if it can be fixed or not.
Had no luck yesterday with port cleaning. Still the same error.
probaina said:
If you plug the phone into the charger does it even show the battery charging symbol at all?
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Yes, but it's more complicated. If the phone is turned off and you plug USB in, it starts to boot from itself (without pressing the power button). In most cases it's going up to LG logo and powering off again. After powering off I can see battery charging symbol for about 5 seconds, after that it's changing to battery symbol with an thermometer. While the phone is in this bootloop, it's charging. From the point with this battery temperature symbol it stops charging. I read something on reddit about getting it up to 100% could solve the problem. So, I tried to plug it on and off about 50 times to get fully charged, got it up to 100%, but it's still rebooting. Can't get into recovery, but it's possible to get into the "hard reset"-menu, where I can wipe data. After this the phone boots normally (at the first sign), it's starting optimizing apps, I can see the "first-setup"-screen (that one with language chooser) for a half second and it turns off again. Same behavior with both batteries - new one and the original.
critdmg said:
Had no luck yesterday with port cleaning. Still the same error.
Yes, but it's more complicated. If the phone is turned off and you plug USB in, it starts to boot from itself (without pressing the power button). In most cases it's going up to LG logo and powering off again. After powering off I can see battery charging symbol for about 5 seconds, after that it's changing to battery symbol with an thermometer. While the phone is in this bootloop, it's charging. From the point with this battery temperature symbol it stops charging. I read something on reddit about getting it up to 100% could solve the problem. So, I tried to plug it on and off about 50 times to get fully charged, got it up to 100%, but it's still rebooting. Can't get into recovery, but it's possible to get into the "hard reset"-menu, where I can wipe data. After this the phone boots normally (at the first sign), it's starting optimizing apps, I can see the "first-setup"-screen (that one with language chooser) for a half second and it turns off again. Same behavior with both batteries - new one and the original.
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That's a lot of combined symptoms. I have no idea what could be wrong with yours exactly. I would try to bake the motherboard with solder flux as a last resort. I had to do that with my G flex 2 twice to bring it back to life. I'm not sure if it would fix it in your case, but at this point you don't have much to lose.
probaina said:
That's a lot of combined symptoms. I have no idea what could be wrong with yours exactly. I would try to bake the motherboard with solder flux as a last resort. I had to do that with my G flex 2 twice to bring it back to life. I'm not sure if it would fix it in your case, but at this point you don't have much to lose.
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I've already spent enough time with trying get it back to life. Loved this phone, but I had to send it to LG service every half year (3 times!) and got it every time with a new motherboard back. My brother had to send his one two times within a year because of several problems (no vibration, no sound through 3.5 jack...). Furthermore it was not possible to root or unlock the bootloader since Android 6 (what I've got with the last replaced mainboard, but what was not available through the software update!). So, just for me it was a very bad experience and for sure I'll not buy an LG phone for the next 10 years.
critdmg said:
I've already spent enough time with trying get it back to life. Loved this phone, but I had to send it to LG service every half year (3 times!) and got it every time with a new motherboard back. My brother had to send his one two times within a year because of several problems (no vibration, no sound through 3.5 jack...). Furthermore it was not possible to root or unlock the bootloader since Android 6 (what I've got with the last replaced mainboard, but what was not available through the software update!). So, just for me it was a very bad experience and for sure I'll not buy an LG phone for the next 10 years.
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Is your phone still under warranty?
le grande magnetto said:
Is your phone still under warranty?
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Yes. But I think is gone as I changed the battery... But good idea, I'll try to send it to LG service again. Who knows...
critdmg said:
Yes. But I think is gone as I changed the battery... But good idea, I'll try to send it to LG service again. Who knows...
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Oh, that might void your warranty if you changed battery yourself. As I can see you're from Germany, EU, so you should ask for DAP (defective after purchase) act from service to get refund for your phone.
I've never heard about DAP. Do I give them my phone and get from them some money back or what is that about? Is it an manufacturer service or general refund possibility in EU?
critdmg said:
I've never heard about DAP. Do I give them my phone and get from them some money back or what is that about? Is it an manufacturer service or general refund possibility in EU?
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I assume it should be available in EU. You should contact your seller or the service about if for detailed info. When you dave details about that please share them here.