[Q] Problems with charging and PC connection, cable or device issue? - Galaxy Note 10.1 Q&A, Help & Troubleshooting

Hi everyone, I've just bought a Note 10.1 refurbished but I'm having issues with the charger. When plugged it, it doesn't charge at all and if I use it, it would actually discharge although it says its charging. Sometimes the red x appears on the battery but after unplugging and blowing the port and connector a few times, it would then charge. However if I unplug it, it wouldn't charge again unless I blow it and reconnect it 2-3 times. The power brick is fine because I can plug my Galaxy Grand in to it and it charges every time. When it does charge, it charges fairly quickly. About 10% every 25-30 minutes.
Also when I connected it to my PC, it didn't even recognize the device at all. The tablet lights up and shows a red x on the battery again. I've got around syncing by using Wifi file transfer for now, do you think its a cable problem or a device problem? I've ordered an adapter than converts the 30 pin to micro USB so I can use my galaxy grands cable and hopefully it'll come soon as I want to test it before the 7 days return window is over.
I've read online that the stock cable is really bad and a 3rd party cable charges much faster, is this true?
Thanks,
Anthony

The red X over the battery indicates that the carging is lower than 2000 mA, and if the cable is damaged in some way the charge rate can be unstable. Otherwise, the port on the device might be dirty or damaged. Try cleaning it with a plastic/wooden toothpick and/or compressed air. You can also try to clean the cable tip.
A pc usb-port will never reach 2000 mA, so a red X over the battery will always be present. Also, for the PC to recognize the 10.1 you need to have Samsung Kies installed.
Hope this helps!

se1988 said:
The red X over the battery indicates that the carging is lower than 2000 mA, and if the cable is damaged in some way the charge rate can be unstable.
A pc usb-port will never reach 2000 mA, so a red X over the battery will always be present. Also, for the PC to recognize the 10.1 you need to have Samsung Kies installed.
Hope this helps!
Click to expand...
Click to collapse
Oh I see, so that's why it has a red X. I do have Kies Installed since I have a Galaxy Grand and sadly there is no response when I plug it into my PC. Do you think its more likely that the cable is damaged or the device port is? I might be able to lend my friends Galaxy Tab 2 7.0 cable to test tomorrow though.
Thank you! :good:
Anthony

Anzzle said:
Oh I see, so that's why it has a red X. I do have Kies Installed since I have a Galaxy Grand and sadly there is no response when I plug it into my PC. Do you think its more likely that the cable is damaged or the device port is? I might be able to lend my friends Galaxy Tab 2 7.0 cable to test tomorrow though.
Thank you! :good:
Anthony
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Click to collapse
Only way to know for sure is if there is visible damage, or to try another cable. Good luck, let me know how everything turns out!

have the same problem. i just got it from service warranty repair for that issue. i've only cjharged it once since i got it back, so it is hard to say if they done something or not
.

kayteck1 said:
have the same problem. i just got it from service warranty repair for that issue. i've only cjharged it once since i got it back, so it is hard to say if they done something or not
.
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se1988 said:
Only way to know for sure is if there is visible damage, or to try another cable. Good luck, let me know how everything turns out!
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I went and bought a new cable today and tada! Its all working now! I'm soo glad I don't have to send it back as I love this tablet. The connector is a bit stiffer to get in that the stock one, I'm guessing its because its a 3rd party cable but it works well so I'm happy.
And to Kayteck, maybe try a different cable if you can like I did. It could be that your cable is buggered.
Thanks for your help,
Anthony.

Anzzle said:
I went and bought a new cable today and tada! Its all working now! I'm soo glad I don't have to send it back as I love this tablet. The connector is a bit stiffer to get in that the stock one, I'm guessing its because its a 3rd party cable but it works well so I'm happy.
And to Kayteck, maybe try a different cable if you can like I did. It could be that your cable is buggered.
Thanks for your help,
Anthony.
Click to expand...
Click to collapse
Glad I could help!
Also, remember that the thanks-button motivates us to help the best ways we can - feel free to click it!!

se1988 said:
The red X over the battery indicates that the carging is lower than 2000 mA, and if the cable is damaged in some way the charge rate can be unstable. Otherwise, the port on the device might be dirty or damaged. Try cleaning it with a plastic/wooden toothpick and/or compressed air. You can also try to clean the cable tip.
A pc usb-port will never reach 2000 mA, so a red X over the battery will always be present. Also, for the PC to recognize the 10.1 you need to have Samsung Kies installed.
Hope this helps!
Click to expand...
Click to collapse
hi
thanks again even though i had the kies installed now i understand why my laptop isnt charging my pad when i connect via the cable:good::laugh:

Anzzle said:
I went and bought a new cable today and tada! Its all working now! I'm soo glad I don't have to send it back as I love this tablet. The connector is a bit stiffer to get in that the stock one, I'm guessing its because its a 3rd party cable but it works well so I'm happy.
And to Kayteck, maybe try a different cable if you can like I did. It could be that your cable is buggered.
Thanks for your help,
Anthony.[/QUwhere did you buy the charger at? If online, can you post a link?
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Click to collapse

trevor7428 said:
Anzzle said:
I went and bought a new cable today and tada! Its all working now! I'm soo glad I don't have to send it back as I love this tablet. The connector is a bit stiffer to get in that the stock one, I'm guessing its because its a 3rd party cable but it works well so I'm happy.
And to Kayteck, maybe try a different cable if you can like I did. It could be that your cable is buggered.
Thanks for your help,
Anthony.[/QUwhere did you buy the charger at? If online, can you post a link?
Click to expand...
Click to collapse
Hi, I bought it at a local market's phone shop. Sorry that I couldn't help you.
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Click to collapse

Related

Micro USB Port Problem

I'm sorry if i sound idiotic but i need some help... Here's the thing my phones USB cable started to jiggle from the phones port last night id didnt took it tht seriously and now it's completely loose that it take off by it self jst frm a a little push... I plugged it in to another LG phones micro usb cable it is much better than the Samsung charger because it stays fine with it... is it a problem of my phone or is it a problem of the cable???
it's the cable. the stock cable it's worthless imo. very cheaply made. mine totally broke off on me. went and got a dock for it and no problems as of yet.
sent from within pure darkness
droidmyst said:
it's the cable. the stock cable it's worthless imo. very cheaply made. mine totally broke off on me. went and got a dock for it and no problems as of yet.
Click to expand...
Click to collapse
You're the first person I've seen mention the dock. I've gotta try that.
chamalgsg4g said:
I'm sorry if i sound idiotic but i need some help... Here's the thing my phones USB cable started to jiggle from the phones port last night id didnt took it tht seriously and now it's completely loose that it take off by it self jst frm a a little push... I plugged it in to another LG phones micro usb cable it is much better than the Samsung charger because it stays fine with it... is it a problem of my phone or is it a problem of the cable???
Click to expand...
Click to collapse
Yea, first thing I did when I got this phone. I dumped the usb cable in the trash and went and got a really good short thick cable.
bhundven said:
Yea, first thing I did when I got this phone. I dumped the usb cable in the trash and went and got a really good short thick cable.
Click to expand...
Click to collapse
First person Ive seen say get rid of the stock cable. Is the samsung one that bad? I was always told to use the one that came with the phone or if I had one from a blackberry that one. /shrug
droidmyst said:
it's the cable. the stock cable it's worthless imo. very cheaply made. mine totally broke off on me. went and got a dock for it and no problems as of yet.
sent from within pure darkness
Click to expand...
Click to collapse
bhundven said:
You're the first person I've seen mention the dock. I've gotta try that.
Yea, first thing I did when I got this phone. I dumped the usb cable in the trash and went and got a really good short thick cable.
Click to expand...
Click to collapse
checked amazon and found a cable called Cables To Go 27005 USB 2.0 A to Mini-B Cable, Black (2 Meter/6.56 Feet) is it any good
Be leery of the longer cables. I've seen where people are unable to flash using the longer cables.
stephen_w said:
Be leery of the longer cables. I've seen where people are unable to flash using the longer cables.
Click to expand...
Click to collapse
then what kind of a cable do you have ???
chamalgsg4g said:
then what kind of a cable do you have ???
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Click to collapse
i would go with something no more than 2-3 ft. just long enough to go from outlet to top of dresser or desk. also make sure it's nice and tough. best bet is to go a store and buy it instead of over the web.
sent from within pure darkness
chamalgsg4g said:
then what kind of a cable do you have ???
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Click to collapse
I'm a dork and overspent on an official T-Mobile cable from the store.
stephen_w said:
I'm a dork and overspent on an official T-Mobile cable from the store.
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Click to collapse
that was quite a surprise anyway i'll check that out
stephen_w said:
Be leery of the longer cables. I've seen where people are unable to flash using the longer cables.
Click to expand...
Click to collapse
droidmyst said:
i would go with something no more than 2-3 ft. just long enough to go from outlet to top of dresser or desk. also make sure it's nice and tough. best bet is to go a store and buy it instead of over the web.
sent from within pure darkness
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I have a ten footer in my vehicle that I use as a charger/data for my H/U. From time to time I will notice mp3's sound weird. If I switch to bluetooth they sound fine. SO yeah the longer the cable the more chance for goof ups. Rule of thumb the shortest distance in anything dealing with electric cables is better.
Just an opinion, but when I bricked mine I tried 3 stock cables at home to get into download mode and none recognized, but the blackberry "FireWire" (notice thickness vs the stock android one) was the only thing that worked.. and it is a tighter fit
Sent from my SGH-T959V using XDA Premium App
+1 on the Blackberry cables.

USB OTG killed my S3

I'm just posting for brief warning/general info for you guys. When I got to work tonight I plugged in my USB OTG cable which I have been using w/ no issues on both my N7 and S3 since July and then plugged in a 64gb flash drive that I have also been using since launch. When I plugged in the flash drive, I heard a pop, the screen went blank and the phone is totally dead. A quick search showed while this isn't incredibly common, it has happened to several people. Most blamed the OTG cable, but I disceted mine and it had no broken wires and no shorts. I turned up a thread on root wikiz that basically said that it is the power management IC self destructing and there is nothing that can be done to repair it. So, just a heads up if you use OTG-- I am not sure I will use it again on this phone as it seems it is just a matter of time...
Later,
Jason
jacampb2 said:
I'm just posting for brief warning/general info for you guys. When I got to work tonight I plugged in my USB OTG cable which I have been using w/ no issues on both my N7 and S3 since July and then plugged in a 64gb flash drive that I have also been using since launch. When I plugged in the flash drive, I heard a pop, the screen went blank and the phone is totally dead. A quick search showed while this isn't incredibly common, it has happened to several people. Most blamed the OTG cable, but I disceted mine and it had no broken wires and no shorts. I turned up a thread on root wikiz that basically said that it is the power management IC self destructing and there is nothing that can be done to repair it. So, just a heads up if you use OTG-- I am not sure I will use it again on this phone as it seems it is just a matter of time...
Later,
Jason
Click to expand...
Click to collapse
From another forum...but saw your thread. Does this mean your phones is screwed or just the charger?
Jarmezrocks said:
From another forum...but saw your thread. Does this mean your phones is screwed or just the charger?
Click to expand...
Click to collapse
Phone
Sent from my Galaxy SIII
Which USB cable did u use?
Sent from my SGH-T999 using xda premium
jacampb2 said:
I'm just posting for brief warning/general info for you guys. When I got to work tonight I plugged in my USB OTG cable which I have been using w/ no issues on both my N7 and S3 since July and then plugged in a 64gb flash drive that I have also been using since launch. When I plugged in the flash drive, I heard a pop, the screen went blank and the phone is totally dead. A quick search showed while this isn't incredibly common, it has happened to several people. Most blamed the OTG cable, but I disceted mine and it had no broken wires and no shorts. I turned up a thread on root wikiz that basically said that it is the power management IC self destructing and there is nothing that can be done to repair it. So, just a heads up if you use OTG-- I am not sure I will use it again on this phone as it seems it is just a matter of time...
Later,
Jason
Click to expand...
Click to collapse
This happened to me. Verizon will warranty the phone. I wondered what actually blew up in the hardware. I am surprised it hasn't happen to more people, seeing how you really don't have any control over whether it blows up or not.
RotaryXperiment7 said:
Which USB cable did u use?
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Click to collapse
This. I just ordered one lol.
jacampb2 said:
I'm just posting for brief warning/general info for you guys. When I got to work tonight I plugged in my USB OTG cable which I have been using w/ no issues on both my N7 and S3 since July and then plugged in a 64gb flash drive that I have also been using since launch. When I plugged in the flash drive, I heard a pop, the screen went blank and the phone is totally dead. A quick search showed while this isn't incredibly common, it has happened to several people. Most blamed the OTG cable, but I disceted mine and it had no broken wires and no shorts. I turned up a thread on root wikiz that basically said that it is the power management IC self destructing and there is nothing that can be done to repair it. So, just a heads up if you use OTG-- I am not sure I will use it again on this phone as it seems it is just a matter of time...
Later,
Jason
Click to expand...
Click to collapse
Sorry to here about your phone. I was jut about to go buy one of these cables.
This same thing happened to my phone a few weeks ago. It went totally dead out of nowhere, I was taking photos at the time.
You shouldn't have a problem getting a replacement even if you don't have insurance.
Good Luck
I have heard stories about that happening, though its not common, it is surprising that its so low considering its random and no one knows exactly what causes it
at least you don't have to factory restore before returning
Sorry guys, I just woke up. Was on graveyard shift last night. Anyhow, the cable was a generic ebay right angle otg cable, about 5" or so in length. I am 99% certain it had nothing to do with the cable though, just a hardware problem. As mentioned above I dissected the cable and it had no problems. I could still use it on my Nexus 7 with no issues. I had the cable plugged in before inserting the flash drive and it was fine until the flash drive was plugged it.
The Root Wikiz thread I mentioned said that someone had sent theirs in to be Jtag'ed thinking it was just hard bricked. The response from the people where he sent it was that they had seen a number of them with the PMIC damaged and that there was nothing that their services could do for them.
My guess is there are some marginal PMIC's out there and that when they switch the port from charge to host mode they just cant take the current and pop. The fact that I made it nearly 5 months using the same OTG cable on a regular basis kind of lends credence to this theory, but who knows. All I know is that it was totally dead, absolutely no signs of life regardless of what I tried.
FWIW I was rooted and running paranoid android, but I have found reports of this happening to bone stock phones as well as any variation of ROM. Verizon did warranty the device. Oddly, the tech told me "I have never heard of this happening" but didn't even ask me to try anything with the phone, he just said that they would ship me a new one for warranty replacement.
New device is here, I'm off to root and unlock! Good luck guys.
Later,
Jason
jacampb2 said:
Sorry guys, I just woke up. Was on graveyard shift last night. Anyhow, the cable was a generic ebay right angle otg cable, about 5" or so in length. I am 99% certain it had nothing to do with the cable though, just a hardware problem. As mentioned above I dissected the cable and it had no problems. I could still use it on my Nexus 7 with no issues. I had the cable plugged in before inserting the flash drive and it was fine until the flash drive was plugged it.
The Root Wikiz thread I mentioned said that someone had sent theirs in to be Jtag'ed thinking it was just hard bricked. The response from the people where he sent it was that they had seen a number of them with the PMIC damaged and that there was nothing that their services could do for them.
My guess is there are some marginal PMIC's out there and that when they switch the port from charge to host mode they just cant take the current and pop. The fact that I made it nearly 5 months using the same OTG cable on a regular basis kind of lends credence to this theory, but who knows. All I know is that it was totally dead, absolutely no signs of life regardless of what I tried.
FWIW I was rooted and running paranoid android, but I have found reports of this happening to bone stock phones as well as any variation of ROM. Verizon did warranty the device. Oddly, the tech told me "I have never heard of this happening" but didn't even ask me to try anything with the phone, he just said that they would ship me a new one for warranty replacement.
New device is here, I'm off to root and unlock! Good luck guys.
Later,
Jason
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Click to collapse
Wow, that sucks, but I am glad you got another S3. I have been using this one that I got from Amazon. It has a couple of usb ports and 2 card readers. I have been very happy with it. It is extremely useful when I am at family functions, and everyone has taken a lot of pictures and video. I can grab their cards and pull the pics and video onto my 64 Gig SD card on my phone. People are amazed I can do this with my phone! However, now I am a little worried about using it. I will keep this in mind, and only use it on the occasions that I really need it. Thanks for the heads up!
Rob
my s3 discharging immediately
hi everybody....
i have an issue with my s3....i make an OTG cable and plug it into my s3...and i just can get power from it,no data.
but i think the s3 is already wasting power and i must charging it after a day.
can anybody help me!!!!!
arminghm said:
hi everybody....
i have an issue with my s3....i make an OTG cable and plug it into my s3...and i just can get power from it,no data.
but i think the s3 is already wasting power and i must charging it after a day.
can anybody help me!!!!!
Click to expand...
Click to collapse
One day charge is normal if using phone. If gonna use OTG you are overusing and can expect 1/2 day. Buy good cable if want data.
I had something similar happen except, my usb sent a static spark from my oc to my phone. Didn't fry it completely, but messed up something that would no longer dock to pc, dock to car our go into deep sleep.
Wonder if the two issues are related.
Be sure to discharge any static in you usb called before plugging them into your phone.
Sent from my SCH-I535 using xda app-developers app
prdog1 said:
One day charge is normal if using phone. If gonna use OTG you are overusing and can expect 1/2 day. Buy good cable if want data.
Click to expand...
Click to collapse
your right..but its used for 3 days....i bought an otg cable and use it...thats amazing...i can use mouse,keyboard and other devices in my s3.
but i still have my problem...
my s3 is in flight mode and and doesnt do anything...but its discharging..and i dont know the problem is sent from my os or my hardware..
idont kno that the os is screwed up or is something wrong with battery.
is there any command that tell os to dont discharging???
i love my s3 so much
arminghm said:
your right..but its used for 3 days....i bought an otg cable and use it...thats amazing...i can use mouse,keyboard and other devices in my s3.
but i still have my problem...
my s3 is in flight mode and and doesnt do anything...but its discharging..and i dont know the problem is sent from my os or my hardware..
idont kno that the os is screwed up or is something wrong with battery.
is there any command that tell os to dont discharging???
i love my s3 so much
Click to expand...
Click to collapse
Discharging is what the battery always does when not plugged into A/C power and turned on, and even sometimes when it is plugged into A/C power (when you get in the top 10% of full it starts going through discharge/charge cycles to keep it within the top 10% of power but never totally full. This prevents overcharging and explosions)
That said:
A sudden reduction in the runtime for the battery under the same average load is almost always the battery going bad.
If you mean the battery doesn't last as long because you now use OTG - those things you plug into the phone need to get their power somewhere. The phone battery is it.
So now you are powering the phone + whatever other things you attach to it. Some of them can drain a lot more power then you might think. You just never noticed much (if at all before) because your total reserves weren't such a tiny amount.
If you stop using OTG devices and your battery capacity bounces right back up to where it was before, then you can reasonably infer the extra gadgets are the culprit.
(if you stop OTG stuff for a few days and the battery still sucks when before it didn't, probably need to buy a new battery because yours is most likely shot.)
Assuming it seems to work fine...
So two choices, right? No accessories and lots of battery life, or lots of accessories and no power to run them with.
well...not really:
It's probably not always possible - but how often do you use OTG near A/C power?
Whenever you are near somewhere you can plug in, the first thing you should plug into your OTG cable (besides the phone) is a USB hub with a power cord.
...and really, if you want to use those power hungry USB hard drives and things like that, then you really can't without taking the stress off of the phone of supplying that power - that hard drive just half spins up like a car that cranks but won't start.
Every crank in that car wears the battery down and beats up the starter when it doesn't fire up the engine. Just like every spin up but not quite read of the hard drive puts incredible load on the S3 to try to throw enough current at it fast enough to keep it happy. Just beating it up for nothing.
Which brought me to what I wanted to bring up for some consideration:
Think about trying to use a powered hub whenever you can as the first thing off the OTG cable, should take an immense amount of stress off of the S3 in making it all work.
Bet at the least you reduce the risk of popping since the power spikes will be much less - that powered hub is a pretty solid buffer for that kind of stuff when you are constantly popping flash drives in and out.
I remember way back when for the Nook Color when some really sharp people made OTG happen out of the thin air - no way Barnes & Noble had that on even a remote list of possibilities when they were ready to throw the device to the masses and see what happened.
If you wanted to use more then the smallest of thumb drives you needed a powered hub. The device wasn't designed for it, and simply wasn't able to squeeze more then a paltry amount of power out in reverse. (but it was just enough to talk to a powered hub...)
Anywhere that you can plug in your powered buffer should contribute to avoiding the problem the OP posted about. The thought experiment (hopefully) growing from this post? How much truth does this theory exhibit?
Edit: Totally missed this post:
arminghm said:
hi everybody....
i have an issue with my s3....i make an OTG cable and plug it into my s3...and i just can get power from it,no data.
but i think the s3 is already wasting power and i must charging it after a day.
can anybody help me!!!!!
Click to expand...
Click to collapse
Here you say you made an OTG cable, the first post I quoted you in you said you bought one. If you made it, i'd say that is your problem.
The quality of the cable you use absolutely matters. Higher quality parts = higher quality results.
I have a bunch of micro USB cables (as i'm sure many of you do also - ) ... and from some of them I get an absolute night/day result in charging.
Some cables (mostly the ones from the dollar store or older cables) just plain suck. They can't bring enough power from the same A/C adapter as my OEM HTC/Samsung cables. (I have some motorolla OEM cables from around the time of the droid X launch - they are closer to the dollar store cables in quality - haven't tried recent motorolla OEm cables, hopefully they got better or I got a bad batch over a six month period)
Using the low quality cables I can absolutely lose power plugged in just being a wifi hotspot with the screen on, until it eventually goes critical and dies. (this I tend to notice when my pc banished to the corner of nowhere loses all network connectivity) - whereas with the HTC/Samsung cables from within the last two years keep me near full with that being the only difference.
I'd rather have a few good cables then a bag full of POS dollar store ones. That little bit better material, little bit tighter QC adds up to a big difference in the final outcome.
This same thing happened to me when I plugged the same type of cheap right elbow OTG cable from ebay into my brand new S3 (2 days old with about one hour of usage). The cable worked fine with USB drives, a mouse, or a keyboard used alone on the S3. The cable was plugged into a USB 4 port hub with multi-card reader. The screen was off when I plugged it in so it appeared to just be off. Any attempts to power it on were fruitless. I smelt the phone right afterward and there wasn't any burnt smell. Plugging in the phone resulted in it getting pretty warm but not to an extreme yet the battery remained cool. It appears to have burnt something between the battery and lines but leaving the components intact thus causing the excess of heat. BTW the hub/reader is fine. I won't be using that again on my new one but I will be attempting to use a different hub that has been working fine on my wife's RAZR MAXX HD. Just hope this is a very isolated incident and not a bad batch from the retailer.
Edit: The S3 is a blue 16G Verizon model. The S3 was on stock ROM when this happened (not like that would prevent death from inferior circuit protection components).
Were you using a powered hub, or passive hub?
Anyone tried a DAC off the OTG cable?
BowDown said:
Were you using a powered hub, or passive hub?
Anyone tried a DAC off the OTG cable?
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Don't do it. I've fried 2 GS3s with a UCA-220 DAC over otg.
First time with a regular OTG cable, the second time with a OTG/phone charging cable, the power came unplugged and zap. I'm lucky Verizon has replaced the phone two times.
I think the best solution is to completely isolate the DAC power from the phone power. A circuit to charge the phone with the otg/charge cable and a separate circuit to power the DAC.
uber_mike said:
Don't do it. I've fried 2 GS3s with a UCA-220 DAC over otg.
First time with a regular OTG cable, the second time with a OTG/phone charging cable, the power came unplugged and zap. I'm lucky Verizon has replaced the phone two times.
I think the best solution is to completely isolate the DAC power from the phone power. A circuit to charge the phone with the otg/charge cable and a separate circuit to power the DAC.
Click to expand...
Click to collapse
Wouldn't use of a powered usb hub remove any power issues? I purchased a OTG cable today.. I had planned to connect it to a powered hub, and run the DAC off that?

USB Charging Port Issues

I noticed today that my charging port seems to be loose. I've never dropped the phone or had any other issues with it. But I noticed that my phone was on the charger and not charging. I then moved the connection slightly and it started charging again. If it gets moved at all it doesn't charge. So two questions:
1. Does anyone know if AT&T warranty will cover something like this? I called and got a really generic answer so I might just have to go into the store... blah
2. If it isn't covered in the warranty, does anyone have any idea where to buy a new port and/or how to fix it??
WeWearFedoras said:
I noticed today that my charging port seems to be loose. I've never dropped the phone or had any other issues with it. But I noticed that my phone was on the charger and not charging. I then moved the connection slightly and it started charging again. If it gets moved at all it doesn't charge. So two questions:
1. Does anyone know if AT&T warranty will cover something like this? I called and got a really generic answer so I might just have to go into the store... blah
2. If it isn't covered in the warranty, does anyone have any idea where to buy a new port and/or how to fix it??
Click to expand...
Click to collapse
That sounds like user damage/wear and tear which is not covered AFAIK, unless you got the add-on insurance.
I've only had the phone for about 20.days and I'm always really careful with my phones. I'm going.to take it in the store to see if I can get a warranty replacement... I'm probably not even going to unroot or anything lol. wish me luck.
Have you tried a different cable....the ports can get damaged, but it's typically the cable end that wears and it seems like its the port
Sent from my HTC One XL using Tapatalk 2
18th.abn said:
Have you tried a different cable....the ports can get damaged, but it's typically the cable end that wears and it seems like its the port
Sent from my HTC One XL using Tapatalk 2
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Click to collapse
I can confirm this...just happened to me , new cable did it...
I tried another cable almost immediately and it was still not working. But I found an old kindle usb chord and tried it... the connection is nice and tight. I had to modify the case I put on my phone so the kindle chord would fit but now it works great and the chord is almost twice as long as the original HTC chord!
worked a treat
WeWearFedoras said:
I tried another cable almost immediately and it was still not working. But I found an old kindle usb chord and tried it... the connection is nice and tight. I had to modify the case I put on my phone so the kindle chord would fit but now it works great and the chord is almost twice as long as the original HTC chord!
Click to expand...
Click to collapse
Thanks for this, worked a treat ... grabbed an old water cam cable. :good:

[Q] Screen, Charging, and PC connection issues

Hello, a lot of weird things have started happening to my device lately.
The first occurrence was screen burn in, like on plasma TVs. If I look closely on a white background, I can see that the letters on my keyboard have lightly burned into the screen! A week or so later, the top bar of the Android SMS app has burned in as well. Does warranty cover this or anything?
The second major problem is charging. Before, I could be plugged into the wall and use my phone without draining my battery, at all. Now things have changed, I am losing battery, while charging!
The last thing is that my PC no longer recognizes my device.. Yes, I do have the USB drivers, they have always been installed and have been working fine. Just in case, I tried reinstalling them, didn't help. I plug in my USB and the phone starts charging, but I don't get that notification that I used to that a connection has been established with my computer. I have tried all my USB ports, nothing changes. I am unable to browse my device's file system.
I am not too concerned about the screen, but I am very worried about the charging/connection issue; they seem to be related.
My question is, what do you think is wrong? Is there a problem with the battery? The charging port? The USB cable? Maybe CleanROM has been corrupted in some way?
I should also mention that when unplugging my phone from the charging source, it seems to think it is still charging for up to a minute later.
And, if you move the device in a certain way when it is charging, it seems to lose connection to the charging source - the screen lights up and says it's not charging until you revert it to its original position.
Any replies are greatly appreciated!
Do you guys think this is a problem with the cable? I'd like to try buying a new one if this is the case.
Does anyone have a link to a genuine data cable for the i535? (preferably on Amazon) I want to make sure I buy the right one!
What you describe is typical of a failing charge port. The only other thing that will give the symptoms you describe is a bad charger. Try a different charger and if the same thing happens then you need a new port. You can buy a repair service for this on eBay for $25
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Kemotar said:
What you describe is typical of a failing charge port. The only other thing that will give the symptoms you describe is a bad charger. Try a different charger and if the same thing happens then you need a new port. You can buy a repair service for this on eBay for $25
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Click to expand...
Click to collapse
Hi, I actually narrowed it down to the USB charging cable. I managed to dig up another one and it works just fine now.
That's the first USB cable I've ever had fail!
EatonZ said:
Hi, I actually narrowed it down to the USB charging cable. I managed to dig up another one and it works just fine now.
That's the first USB cable I've ever had fail!
Click to expand...
Click to collapse
Did that also fix the issue you had with the burn in? I'm just curious
dwibbles33 said:
Did that also fix the issue you had with the burn in? I'm just curious
Click to expand...
Click to collapse
Nope, that's probably there to stay.
I doubt the problems were related.
EatonZ said:
Nope, that's probably there to stay.
I doubt the problems were related.
Click to expand...
Click to collapse
I was thinking the same thing but I've seen chargers do some weird s**t if you're still under warranty that should be covered. Otherwise I would enable daydream in display settings. Its a fancy word for screensaver but obviously would benefit you.

Anyone's USB port seem "loose" compared to Nexus 4?

Hoping it's normal and not just mine, because I plug/unplug mine more than the average person.
Directly comparing to my year old Nexus 4 -- there's a lot more side-to-side play in the USB port. It doesn't feel as solidly plugged in...
Anyone with both devices notice the same? Nexus 4, the plug doesn't wiggle at all, but in the Nexus 5 it wiggles in any directly.
Not a major issue.
USB Port difficult to plug
I am having the opposite problem. I have noticed it takes a fair amount of pressure to plug the usb into the nexus 5 port
and likewise with unplugging. I am concern the extra force will affect the port or usb cord over time. I left a message with Google helpdesk so will see if this is just my phone or a defect in port or plug.
palomo32 said:
I am having the opposite problem. I have noticed it takes a fair amount of pressure to plug the usb into the nexus 5 port
and likewise with unplugging. I am concern the extra force will affect the port or usb cord over time. I left a message with Google helpdesk so will see if this is just my phone or a defect in port or plug.
Click to expand...
Click to collapse
yah, too tight for me too. :/
Once the USB is plugged in mine has a fair amount of Wiggle/ feels loose.
Think I'm going to return my phone as I also have the power button issue.
I found its to tight when you plug the micro port to your phone straight, but if you put the left side (or right side) first then slide the opposite side, it plugs in much much more easily.
Sent from my Nexus 7
If you had a Gnex you wouldn't be complaining about it being too tight. The USB port on the Gnex was a huge issue.
lowandbehold said:
If you had a Gnex you wouldn't be complaining about it being too tight. The USB port on the Gnex was a huge issue.
Click to expand...
Click to collapse
Mine was extremely tight. Then one charge later became loose side to side and up and down.
Is it the connector inside? I wonder if it moved out of position and I can move it back.
bringing an old thread back.
My USB port is also "loose" that it actually stops charging if I move it. Super annoying because it's a replacement phone I got last week. My old one didn't do this. Tried multiple USB cables.
NJ_RAMS_FAN said:
bringing an old thread back.
My USB port is also "loose" that it actually stops charging if I move it. Super annoying because it's a replacement phone I got last week. My old one didn't do this. Tried multiple USB cables.
Click to expand...
Click to collapse
if it is like you said with it not wanting to charge, then it is broken/faulty made. I would send it for a replacement in a heartbeat
Sent from my Nexus 5 using XDA Premium 4 mobile app
ArtSwitcher said:
if it is like you said with it not wanting to charge, then it is broken/faulty made. I would send it for a replacement in a heartbeat
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I would but I just got this one as a replacement. but I found my wife s4 white cable stays snugged with little play. I'll use that one now.. lol. But if its gets worse, I still got warranty time.
Try a different usb cable. It's not the usb "port" that gets loose overtime, it's actually the male end of the usb cable that gets loose. If you look at the connector at the end of the cable, you'll see 2 hooks on the top of it, overtime they become looser, that is your problem.
When I first got the n5 and tried it with the oem cable they included, it was a very tight fit. However, when I went to try another cable it felt much easier to plug in.
NJ_RAMS_FAN said:
bringing an old thread back.
My USB port is also "loose" that it actually stops charging if I move it. Super annoying because it's a replacement phone I got last week. My old one didn't do this. Tried multiple USB cables.
Click to expand...
Click to collapse
Sorry to bump an old thread, but did your problem resolved? did you RMA it or just used another cable, i am facing the same problem, it disconnects even if i move it slightly while connected, http://forum.xda-developers.com/google-nexus-5/help/battery-drain-charging-nexus-5-t2721239
madarchod said:
Sorry to bump an old thread, but did your problem resolved? did you RMA it or just used another cable, i am facing the same problem, it disconnects even if i move it slightly while connected, http://forum.xda-developers.com/google-nexus-5/help/battery-drain-charging-nexus-5-t2721239
Click to expand...
Click to collapse
hey, I ended up using my wife s4 cable. It's the white samsung. No issues. I guess the original LG allowed to much play.
NJ_RAMS_FAN said:
hey, I ended up using my wife s4 cable. It's the white samsung. No issues. I guess the original LG allowed to much play.
Click to expand...
Click to collapse
hmm, thanks, i'd try that.. :good:
madarchod said:
hmm, thanks, i'd try that.. :good:
Click to expand...
Click to collapse
I RMA's mine for this very reason. The cable simply would not stay in. The replacement phone had no such problem.
marleyfan61 said:
I RMA's mine for this very reason. The cable simply would not stay in. The replacement phone had no such problem.
Click to expand...
Click to collapse
i'd try with other cables, tried with my brother's htc usb cable yesterday, it charged normally, but this problem arises randomly, so might have to test for few more days.. :highfive:
Clean out the usb port, blow some compressed air in there or carefully use a toothpick. Even a small amount of dust or debris can cause the cable to feel loose. Then once it's fixed, throw away all wall chargers and use a wireless pad

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