[Q] Please take mercy - Fastboot RSD Issue XT925 - RAZR HD Q&A, Help & Troubleshooting

Good Afternoon everyone
I'm of average knowledge and have had an issue that im hoping you kind people can assist with. I will happily add more details if necessary but I'll try and keep it simple and clear for now for my current sitation and what I'm looking to do.
I've been happily using AOKP on my XT925 for a few months now and updating it every now and again. After an infinite bootloop issue last night, I was kind of buggered but after toing and froing I got into Fastboot. After not much and desperate to attempt was working I used Mr Parkinsons 2.0 tool, and with it listing flashing to stock XT925 / XT926 as its option 1, I clicked that. Successfully it flashed it with the package it uses and booted fine. I have functionality, on the phone settings strangely its now listing as XT926 but again it works HOWEVER unbeknowst (probably stupidly) to me its a VZW American default and naturally won't recognise my SIM and I can't make calls.
I'm currently trying to flash it again through Fastboot with RSD Lite 6.15 to a Stock Xt925 Firmware, ones I acquired through the thread in the XDA Dev. I'm based in the UK and my SIM / Network provider is O2. The nearest fit Firmware wise seems to be the Orange UK package or the Vodafone France ones.
The Orange UK package won't decompress in RSD as it's saying 'the filename may be too long'. The Vodafone France one will decompress - however originally it said 'unknown flashboot command - flash failed' (getvar). Having done some reading I deleted the sole line 'Getvar' string in the XML through notepad, saved it and tried again. This time is said something along the lines of 'Flash failed 2/22 - phone returned'. I've tried Googling this error and all the forums that mention it seem to be in Spanish or French.
I'm tired and it's been a long day for family issues - however I could do with having my phone back on an even keel. Please can someone help or at least point me in the right direction? I'd be very VERY grateful for any dialogue.
SHORT VERSION OF PROBLEM: Currently running the Stock Recovery Package included in Mr Parkinsons 2.0 utility. Phone is functional bar not recognising my SIM and Im in the UK on O2 and it's US centric. Concerned that in phone settings it says XT926. Recovery and fastboot options available. RSD Lite is returning primarily saying 'flash failed 2/22'
Are there any other utilities to recommend that would get me where I want to be other than RSD?
Please go easy on me! If I've not explained myself very well then and someone may know the answer then I'm happy to be more descriptive in terms of details
Additional details:
- On startup its saying 'SIM is from unrecognised source
- My current system version is 9.16.6.XT926.Verizon.en.US / Baseband: VANQUISH_BP_100730.081.64.09P

After some playing I resolved this.
In terms of anyone who should be faced with this issue, the answer lies in deleting more of the .xml file in your zip that your flashing via RSD
I browse this forum every now and again so reply if you need assitance and need me to be more specific, otherwise mods can lock this as closed.

Related

[Q] FIDO Razr HD LTE problems!

Hello all -
New to Android platform. Hope someone from this great forum can assist ... I'll try to be brief. First, my device:
Razr HD LTE xt925
FIDO
Android v.4.1.2
Had attempted a little while ago to unroot my phone, as I was curious about better customization options. For various reasons, I tried to 're-root' and go back to factory. Did that, upgraded from ICS Jellybean 4.1.2 (which is what my phone was on when purchased).
Now, when I boot the phone, I still get the message 'Bootloader is unlocked'. After upgrading from ICS to Jellybean, I saw a large number of Verizon specific apps. When booting the phone, instead of the Motorolla 'M' icon/splash, I get a 'Droid' icon, with sound-effects. Also, System Version shows as 9.16.XT926.Verizone.en.US (even though my phone is an XT925 on FIDO). I obviously fudged something up... !
Most importantly, ever since, my GPS is very spotty, and I cannot get on the FIDO LTE network. In Mobile Networks setting, I have to always have 'Global' selected as network. If I choose LTE/CDMA or GSM/UMTS, it can never find an available network.
I'm really just trying to get my phone back to the state is was when I purchased it.
Any ideas would be GREATLY appreciated!
Canlin said:
Hello all -
New to Android platform. Hope someone from this great forum can assist ... I'll try to be brief. First, my device:
Razr HD LTE xt925
FIDO
Android v.4.1.2
Had attempted a little while ago to unroot my phone, as I was curious about better customization options. For various reasons, I tried to 're-root' and go back to factory. Did that, upgraded from ICS Jellybean 4.1.2 (which is what my phone was on when purchased).
Now, when I boot the phone, I still get the message 'Bootloader is unlocked'. After upgrading from ICS to Jellybean, I saw a large number of Verizon specific apps. When booting the phone, instead of the Motorolla 'M' icon/splash, I get a 'Droid' icon, with sound-effects. Also, System Version shows as 9.16.XT926.Verizone.en.US (even though my phone is an XT925 on FIDO). I obviously fudged something up... !
Most importantly, ever since, my GPS is very spotty, and I cannot get on the FIDO LTE network. In Mobile Networks setting, I have to always have 'Global' selected as network. If I choose LTE/CDMA or GSM/UMTS, it can never find an available network.
I'm really just trying to get my phone back to the state is was when I purchased it.
Any ideas would be GREATLY appreciated!
Click to expand...
Click to collapse
Here's the JB file for Fido/Rogers:
http://sbf.droid-developers.org/van...12.2_CANADA_VANQJBLTEFRCI_P004_CFC_fb.xml.zip
Thanks very much for your reply. I did try flashing with the FIDO file you quoted, and my phone didn't take it. I booted to fastboot, current drivers, and the RSD Lite message I got was:
Failed flashing process. 1/21 flash partition "partition_signed" -> Phone returned FAIL
The corresponding message on my phone was: Failed flashing process. 1/21 flash partition "partition_signed" -> Phone returned FAIL
Hope someone has an idea on how to successfully get back to the FIDO Android v.4.1.2.
Thank you all!
Have you removed the Getvar lines? You can also try the Telcel rom with Fido modem/fsg files placed into it. (That's what I had before custom roms because Fido was slow with JB).
Yes, I did try when removing getvar line in the xml.
I stated erroneously the error on my phone after trying the intitial FIDO flash - the phone error in fact was:
downgraded security version
update gpt_main version failed
preflash validation failed for GPT
I appreciate the input. Any other thoughts on this? I regret trying to unroot the damned thing in the first place... !
Canlin said:
Yes, I did try when removing getvar line in the xml.
I stated erroneously the error on my phone after trying the intitial FIDO flash - the phone error in fact was:
downgraded security version
update gpt_main version failed
preflash validation failed for GPT
I appreciate the input. Any other thoughts on this? I regret trying to unroot the damned thing in the first place... !
Click to expand...
Click to collapse
From what I can see, those errors come when trying to downgrade to ICS through RSD but you are trying to install JB so that makes no sense. Since you are bootloader unlocked you can probably flash the files through fastboot?
no worries man...calm down...you'll be fine...i had the same issue..i'm actually using an xt925 as well; had the same issue a couple of days back...see the issue is the ROMs that you see for xt925/926 is actually the ROM for verizon, so when you flashed a custom ROM, it actually flashed your GSM radio to the version radio, which is CDMA; These are the steps you need to follow, and you're good to go, trust me:
1). After deleting the getvar line, delete 2 lines below it as well, so lines 12 and 13, then try flashing with this new xml file. really imp, this will take about 5-10 mins, then the phone will reboot, dont unplug the cable yet, it's gonna reboot, and ask to sync phone with SIM, do that....and you're good to go.
2). Root.
3). Install TWRP, preferably 2.5, then backup your stockROM.
4). I would recommend using Matt's utility for xt926, and you can perform all the steps in sequence.
note: Since you unlocked your bootloader, you will always get that warning message, it's normal.
lemme know if it works!
eomahos I am in your debt. Worked like a charm!
In step 4 you indicated using 'Matt's utility for xt926' ... I'm not familiar with the utility. Do I use this to install TWRP?
Thanks again man!

Watch out for XT926 and/or XT925

I just got my RAZR HD XT926, and I thought I would see f I can up it to Kitkat, or maybe even to Jellybean. No big deal, but it has been a while and I forgot the unlock thingie. There is currently no SIM inserted.
Current ROM: 9.1.41.xt926.verizon.en.us
Here is what I have done:
- Set the phone to USB debug
- Downloaded 4.4.2
- Downloaded RSDLite 6.1.x
RSD lite started fine, I already had my drivers installed, everything seems fine. However, I forgot to unlock it. The phone is in CMD mode, telling me the Device is Locked:status code: 0.
So I went to the Motorola unlocking service (I can google, I try to do a decent effort before posting for help) so I am in the process of doing just that, following the Moto instructions, but there is one thing I do not get with those. First it want to download a vast amount of updates, which I allow with default selection, then:
- Motorola tells me to place my CMD prompt at the SDK tools and type $ fastboot oem get_unlock_data . Where is that, in which folder of the SDK?
- Will it even work with phone in that mode?
Update. I managed to access the device ID and submit to Motorola. This device can not be unlocked by Motorola method.
So, can it be unlocked at all?
Update 2. Got out of boot mode by reversing the button controls while starting.
Might as well keep posting about my progress
I got the 4.4.2 Verizon (VZW_XT926_4.4.2-KDA20.62-10.1_CFC_1FF) stock working with the help of www_phonearena.com/news/root-comes-to-the-motorola-droid-razr-hd-razr-m-and-atrix-hd_id35615 Motofail2go who emulated the root boot thingie that i failed to accomplish otherwise. In the phone it now says System version 183.46.10.xt926.Verizon.en.US, Android version 4.4.2.
After inserting a SIM card (Swedish 3, www_tre_se) calling works.
Upgrade to Kitkat, and calling outside of US = works. As described in this and above post.
It seems there is no need to unlock it at all. For my purposes as of yet.
Very werd, it seems to accept some SIM cards but not others, depending on provider.
As I posted above it worked with a 3 SIM card, but today testing with a Telia SIM card it claims that it is from an unrecognized source. After some googleing this could both be an issue, and not, depending on circumstances. The easiest check might be to make sure I have a 4G SIM card for the Telia subscription.
It found an update, an official one.
I just hit "Yes" and "Download" and "Install" so tight now its doing that. Could it be KitKat? :fingers-crossed:
/Edit: after update: 183.46.15.XT926.Verizon.en.us. It was not KitKat, still at 4.4.2
One would think it should detect it is not at home anymore...
XT925: www_gsmarena.com/motorola_razr_hd_xt925-4970.php
XT926 : www_gsmarena.com/motorola_droid_razr_hd-4971.php
Make note of the difference between LTE support. 925 is the one you want.
This explains part of my issues, I am returning the 926 and placed an order on 925.
(bloody URL blocker!)

[Completed] Help!! Galaxy J100H not registered on network.

Greetings, sharing here my particular problem from top to bottom just to take advice in general.
First of all, I live in Cuba, so my one and only network is Cubacel which runs GSM 900 mhz, so far so good with most phones.
I am between phones so I boorrowed this used J100h from a friend, which received it as a gift and has never been used. I performed a hard reset to wipe password, data, etc. Phone boots ok but no calls with cuban SIM.
The curious thing is that it does recognizes Cubacel network, it evens shows the changes on signal intensity. Bu when I try to manually add it, it finds and displays the network by its name, but reports an error when trying to register.
After 3 days of internet search I´ve narrowed to the following: I suspect the phone was unlocked or flashed previously, there is no network promo when turning on the phone but there is chinese rooting software installed and the cell is, or seems via root checker, rooted. Thought an extra /01 after the IMEI was a sign of corruption until I leraned about IMEI SV. Anyway, following this thought installed busybox and root explorer, checked efs folder, finding subfolders such as imei, factory app, etc, BUT NO .NV file. inside imei folder ther is a imeino1 file with the correct imei, but no .nv file outside. Is this fixable?? GSII repair doesnt work because seems theres is an error with the busy box install, what gives me doubts if the phone is really rooted, and if i need to be online to install busybox properly.
So, If I decide to try and flash stock rom and see if this fixes the problem here is my main doubt, which may seem obvious for some but i simply can figure out. Which stock rom version do I choose? the product code of the cell is ITV, and the bootloader also points to the italian version but the currently installed rom ends in AOG2, seemingly a greek version. I live in Cuba and everywhere I look people say that since the telephone is sim free you can install any rom, but the is no "any" or standard rom either in samsung firware o sammobile. Do I flash the same rom? do I flash the one matching the bootloader? Which stock rom version should I choose?
Very much appreciated if you have gone so far in this reading and have some piece of advice. Also excuse terrible English.
Hi !
I see plenty of firmwares on samsung website so pick one and see how it works , it doesn`t matter the region , you won`t damage anything , maybe the modifications that has been made on the device borked the network , clean stock firmware flash may resurrect it and try the one which matches the bootloader
You may have a look here as well https://forum.xda-developers.com/android/development/rom-gennxt-prerooted-stock-t3126368
Good luck !

newbie seeking help: which rom and how

greetings,
I recently inherently a Samsung Note Edge (SCL24). The phone is showing its age. It is on its default rom (4.4.4) but many things aren't work. For example, it is extremely slow; it won't remember wifi passwords, etc. I am hoping that by flashing a new rom I may bring it back to life.
The spec is listed below:
SCL24
Adroid 4.4.4
Baseband: SCL24KDU1ANJ3
as I am browsing through this forum, I am a bit confused as to the flashing procedure. Assuming it is the same as every other phones I have flashed, I suppose I would need to root it, install a recovery, possibly a new basebank, and then a new rom.
Is there a guide as to how to do this for this particular phone? It has been a while
any help, and suggestion as to which rom to flash, would be very much appreciated.
ps. I am not looking for anything fancy, but in the past I've always used slim rom.
regards,
mikec_ca2 said:
greetings,
I recently inherently a Samsung Note Edge (SCL24). The phone is showing its age. It is on its default rom (4.4.4) but many things aren't work. For example, it is extremely slow; it won't remember wifi passwords, etc. I am hoping that by flashing a new rom I may bring it back to life.
The spec is listed below:
SCL24
Adroid 4.4.4
Baseband: SCL24KDU1ANJ3
as I am browsing through this forum, I am a bit confused as to the flashing procedure. Assuming it is the same as every other phones I have flashed, I suppose I would need to root it, install a recovery, possibly a new basebank, and then a new rom.
Is there a guide as to how to do this for this particular phone? It has been a while
any help, and suggestion as to which rom to flash, would be very much appreciated.
ps. I am not looking for anything fancy, but in the past I've always used slim rom.
regards,
Click to expand...
Click to collapse
Try a factory reset first.
done that many times
This phone was purchased in Hong Kong and other than the model number "SCL24" I couldn't find any other information. Judging from this forum, looks like there are many variations on this phone (vendors in North America, Japan, and others common in south asia). Also from this forum I realized that I probably need to update the baseband in order to flash any new ROMS (post kitkat).
Hence I seek your help,
regards,
The Radius Kid said:
Try a factory reset first.
Click to expand...
Click to collapse
mikec_ca2 said:
done that many times
This phone was purchased in Hong Kong and other than the model number "SCL24" I couldn't find any other information. Judging from this forum, looks like there are many variations on this phone (vendors in North America, Japan, and others common in south asia). Also from this forum I realized that I probably need to update the baseband in order to flash any new ROMS (post kitkat).
Hence I seek your help,
regards,
Click to expand...
Click to collapse
Interesting.
Is this an international phone?
I tried asking about custom ROMS for my phone (don't want brick it) and didn't receive any responses.
I did do a Google search and didn't find much of anything.
I did download Marshmallow from Sammobile and have been gutting pretty heavily.
I guess after this much time, interest is fading.
problem solved, for now
As I mentioned earlier, this phone was purchased in Hong Kong and the model number was listed as SCL24. Following the thread on Project_ECSTASY (https://forum.xda-developers.com/no...rojectecstasy-custom-rom-galaxy-note-t3545658), I managed to flash the "Global edition stock rom without any bloatware from carrier au" using odin. The step I followed was:
1) installed samsung USB drivers for the phone (directly from samsung website),
2) downloaded and executed Odin,
3) rebooted the phone into Odin mode (vol down, home, and power),
4) connected the phone to computer via USB,
5) updated the rom through Odin.
6) once the phone rebooted, factory reset
I have not had much opportunity to play with the phone but it seemed to be working thus far. I have not had a chance to put a SIM card into it so I don't know if the new rom/Odin also flashed a new baseband and if the radio works.
will report back tonight,
mikec_ca2 said:
problem solved, for now
As I mentioned earlier, this phone was purchased in Hong Kong and the model number was listed as SCL24. Following the thread on Project_ECSTASY (https://forum.xda-developers.com/no...jectecstasy-custom-rom-galaxy-note-t3545658), I managed to flash the "Global edition stock rom without any bloatware from carrier au" using odin. The step I followed was:
1) installed samsung USB drivers for the phone (directly from samsung website),
2) downloaded and executed Odin,
3) rebooted the phone into Odin mode (vol down, home, and power),
4) connected the phone to computer via USB,
5) updated the rom through Odin.
6) once the phone rebooted, factory reset
I have not had much opportunity to play with the phone but it seemed to be working thus far. I have not had a chance to put a SIM card into it so I don't know if the new rom/Odin also flashed a new baseband and if the radio works.
will report back tonight,
Click to expand...
Click to collapse
Cool.

Stuck in a loop between custom binary blocked and downloading do not turn off

I turned off and then restarted the developer's mode in my S7 yesterday. When I went to turn it on today, I got the message "Custom binary blocked by FRP Lock. I used power / start / vol down holding all three and came to a screen that wanted to know if I wanted to download (probably Odin). I then pushed two buttons of which one was the start button (the one in the middle of the bottom) and the vol up button, which started the phone trying to download. It got the message Downloading "Do not turn off target". I figured out how to stop that, but when the phone rebooted, it was back to "Custom binary Blocked ..."
The information I need to download firmware (like the CSC), is either in my phone or not common enough to exist in the country lists with their respective phone companies. My phone is an S7 and probably a G930F, although I can't verify that because I can't get into the phone. I would not mind downloading Odin, but I understand that the information regarding CSC_home with regard to who my provider is and what country I'm in is necessary in order to install Odin and I don't know how to find that information or to find the complete model number for the phone.
Thank you for any advice you can give me. I would prefer not to have to use a factory reset on the phone to get it up and running again.
Changing OEM Lock does trigger FRP sometimes, like 2 years ago my friend had the same on his Note5, it wasn't that hard to solve.
You need to verify your device model (written in the download mode's top left corner), then download a recent firmware, flash it via Odin, after booting, it'll ask you about your Google account and in some cases, your Samsung account, too.
Unless you've forgotten them, you should be good.
Mohamedkam000 said:
Changing OEM Lock does trigger FRP sometimes, like 2 years ago my friend had the same on his Note5, it wasn't that hard to solve.
You need to verify your device model (written in the download mode's top left corner), then download a recent firmware, flash it via Odin, after booting, it'll ask you about your Google account and in some cases, your Samsung account, too.
Unless you've forgotten them, you should be good.
Click to expand...
Click to collapse
Thanks very much. I got the info off the download screen.
Do you mean I should go ahead and download Odin and then hope to find the right firmware? That's giving me part of the problem. I downloaded two different versions of Odin
3_v3.11.1
3_v3.12.3
I think to get the right firmware, I would need to know the country 3-letter code, if the phone is dual sim or not and the service provider? Since my service provider is not among those listed (like telekom or O2), can I use "unbranded" for my country? Or is this information for the CSC entry something my provider could provide?
Also, if I enter that into CSC, will I still have the option for Home_CSC? I'm quite interested in trying to keep my data.
And finally, I don't think I set up any account which had to do with the cloud. If an account was needed to verify the operating system, then I hope to be able to figure out what that was.
nidozu said:
Thanks very much. I got the info off the download screen.
Do you mean I should go ahead and download Odin and then hope to find the right firmware? That's giving me part of the problem. I downloaded two different versions of Odin
3_v3.11.1
3_v3.12.3
I think to get the right firmware, I would need to know the country 3-letter code, if the phone is dual sim or not and the service provider? Since my service provider is not among those listed (like telekom or O2), can I use "unbranded" for my country? Or is this information for the CSC entry something my provider could provide?
Also, if I enter that into CSC, will I still have the option for Home_CSC? I'm quite interested in trying to keep my data.
And finally, I don't think I set up any account which had to do with the cloud. If an account was needed to verify the operating system, then I hope to be able to figure out what that was.
Click to expand...
Click to collapse
It doesn't matter. Any firmware will get your phone booting, that's the point, if it was FRP cause you forgot the Google account, then perhaps you should be picky, but since you're not, then it's fine.
CSC gets activated when the phone detects your SIM card, that's how it knows where you are and that's how it sets CSC features provided for your region. If you pulled the SIM out, it won't apply CSC just yet. If you travelled to another country, your CSC will be changed (once you boot into recovery).
What model your phone has, so I can find you some files?
Mohamedkam000 said:
It doesn't matter. Any firmware will get your phone booting, that's the point, if it was FRP cause you forgot the Google account, then perhaps you should be picky, but since you're not, then it's fine.
CSC gets activated when the phone detects your SIM card, that's how it knows where you are and that's how it sets CSC features provided for your region. If you pulled the SIM out, it won't apply CSC just yet. If you travelled to another country, your CSC will be changed (once you boot into recovery).
What model your phone has, so I can find you some files?
Click to expand...
Click to collapse
I'm making some progress. I learned you can get the model number off of the recovery screen which I got to with power / vol up / Home and by waiting for the Recovery screen to appear.
I then found a very close firmware in updato, but the last letter was a y instead of a c, so not the perfect model-number-match. That one with the wrong last letter was for my region in the EU. The actual matching firmware ends with a c and I found that firmware on multiple websites, but listed as being from Thailand.
Now, the strange thing is that I bought the phone in Germany for a trip to Thailand and got it unlocked before I went there. Since I'm in Germany and most likely Telekom, and since I've read to trust no website except Updato, which doesn't have the firmware for my exact model number, I've been wondering how to proceed?
You asked for my model numberOne of the non-Updato websites offers the firmware with a checksum with the file, but since updato doesn't have that firmware file, I couldn't know if the checksum was the right one.
So I think what you asked for was the model which is G930FXXU1DQHC
Thanks very much.
nidozu said:
So I think what you asked for was the model which is G930FXXU1DQHC
Thanks very much.
Click to expand...
Click to collapse
That's a very old firmware, it has U1, latest has U8, I had the same device, too.
A trusted, reliable site would be AFH, search for G930F and find large files, that's the firmware.
Hi,
I found the big file of 1.8 gb called G930FXXU1DQHC_DevBase_v4.3.zip and downloaded it and extracted it to a folder I created myself called odin. It's not what I was expecting. It is a whole lot of folders within folders within folders, but none of the files that I would expect to be able to click on for an installation by odin. I was actually expecting three files that were clickable, which I've seen in instructions that utilize Odin to flash the firmware.
The two main folders it produced were ALEXNDR and META-INF. There's a single file at the same level as these two folders called options.prop.
Edit, I will try to attach a screen shot of what I was expecting to get.
More Edit: I'm not finding an installation file, so I think I'm at the point where I need to install Odin, but I don't know whether I install it on my pc or on my phone and if I should install that before I install the firmware. That's the point, isn't it? That Odin is in place to install the firmware?
Also, I can't see any exe files in the zip file I extracted, so I don't know what could be installed.
What is it I should be looking for?
Thank you. You're helping me keep going.
I see you did not get what U1 and U8 means. For an example, this is the latest firmware for Galaxy S7.
But, you downloaded a U1 firmware, which is very old to be believed. Forget about that, download this one, extract it, and flash it via Odin.
Thank you for that information.
The short version: I'm back in! All the stuff below is my journey which was rocky. Had to do some more internet searches, which brought me to another thread here in the forum:
Can't flash firmware, RQT Closed.
Hi! I need help, I was trying to flash Indian firmware (latest) on my Note8 (N950FD) with french rom. But when tried to flash the rom with Odin, start the procces and less than a minute, finished and appears as success, but nothing happened...
forum.xda-developers.com
For others who come after me:
I downloaded the firmware files, started Odin, put the phone in download mode (power / vol down / home), then plugged the phone into the computer and clicked on the boxes one at a time in Odin and was directed to firmware files in Windows Explorer and clicked on the correct one. I wanted to save my data so in the box called Userdata, I entered the CSC_Home file. They were all accepted. Then I clicked on Start in Odin and after a short time, the scrolling of files on the left side ended. That's where the above link comes in which says to try using a more recent Odin, so I tried again with Odin 3.13.1 (with the Chinese figures).
This attempt went better, took longer and then my phone sat and blinked Samsung at me for a very long time. I finally turned Odin off with Exit and then waited some more while the phone was still plugged into the computer. Then it started installing what it had downloaded. At least by now the little Android robot wasn't keeling over anymore.
After that finished, it asked for my pin and accepted it and I got back to the home screen. It then asked if this was my phone number, which it was. And I could see! that it had a charge of 44%.
I then went into Settings and looked for the developers setting and found that OEM was indeed turned off and that probably caused the FRP lock to occur. I turned the developers setting off for now.
I was able to keep my data with one annoyance. Some of the less standard apps are giving me a pop-up when I open them that says the apps are always on, do I want to close them, and there's a feedback button which simply shuts the popup off. You have to keep turning this off. It seems to affect non-standard apps, so I may have to reinstall those. I'll look into that ... tomorrow.
Many many thanks! It was so great to find someone who knew how to help me! I really appreciate it.

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