Related
Not sure the best place to post this but since I'm more into development, I figure getting this information out to the community should allow us to develop a fix/patch before Sprint/HTC get around to it.
Leaked news from internal Sprint technical support regarding known issues with the EVO. Im linking to the original source of the leak for the full original information and any updates which might also be leaked.
Known issue: HTC EVO 4G - Front screen lens panel not flush near "Home" button
Known issue: HTC EVO 4G - WiFi Signal Indicator Shows Low Strength
Known issue: HTC EVO 4G - Qik Video Chat Update Available
Known issue: HTC EVO 4G - Browser could slow when using bluetooth and WiFi
Known Issues: HTC EVO 4G - Monitor doesn't support video out
Known Issues: HTC EVO 4G- Proximity sensor still active when in hands-free call
Known Issues: HTC EVO 4G - 720p Video Recording
Known Issues: HTC EVO 4G - MicroSD Card Permissions Issue
Known issue: HTC EVO 4G - Google Search Bar Widget Displaying Incorrectly
Found another.
If you have device security enabled on an Exchange server that forces devices to create a device password to sync, it will not allow the EVO to reboot after creating the password.
1. Set up ActiveSync Exchange account on EVO
2. Authenticate with Exchange server
3. Create device password as you are forced to do with the Exchange policy
4. EVO will sync and download content
5. Reboot EVO and it will not boot beyond 4G animated boot logo screen, gets stuck in a loop.
Just got off the phone with Sprint. This is a known issue in their build of 2.1 that should be fixed in 2.2
Soupskin said:
Found another.
If you have device security enabled on an Exchange server that forces devices to create a device password to sync, it will not allow the EVO to reboot after creating the password.
1. Set up ActiveSync Exchange account on EVO
2. Authenticate with Exchange server
3. Create device password as you are forced to do with the Exchange policy
4. EVO will sync and download content
5. Reboot EVO and it will not boot beyond 4G animated boot logo screen, gets stuck in a loop.
Just got off the phone with Sprint. This is a known issue in their build of 2.1 that should be fixed in 2.2
Click to expand...
Click to collapse
Ahh this is horrible! I wish i had known this b4 i got this phone, not using exchange server is not an option for me.
I'm going to try this option and see if it works:
http://www.zdnet.com/blog/cell-phones/touchdown-exchange-android-app-updated-to-version-30/1149
TripFlex said:
Ahh this is horrible! I wish i had known this b4 i got this phone, not using exchange server is not an option for me.
I'm going to try this option and see if it works:
http://www.zdnet.com/blog/cell-phones/touchdown-exchange-android-app-updated-to-version-30/1149
Click to expand...
Click to collapse
Let us all know if it works or not, please.
Maybe this will help
I think I found a solution, at least for my evo... When I first made a password, I made it just 4 digit number because I was annoyed I had to have a password everytime I turn on my screen. That's when I first couldn't reboot. I coincidentally put in a longer one the next time and didn't have any problems. Long story short, I had to ensure I had a combination of letters and numbers/symbols.
It won't let you set your password to only letters but it won't stop you from putting only numbers which what caused my evo not to boot.
My current password is 'nnn.' because it has letters and a symbol, and it's fast as hell to put in. Try something like that. I've successfully booted 4 times with exchange running in the background.
Warning: My experience with Android is about 7 hours right now. I'm afraid I won't be able to help much more than that.
Any ideas I did the FOTA update with a Exchange Server password of all numbers and cannot reboot the device - it's caught in a loop of some sort - please help
I use LockPicker to help with the forced password issue. I set up a lock pattern on my EVO, and downloaded LockPicker from the market. Set up my exchange account, and created my password. I then started lock picker, and it overrides the exchange password and uses the previously set pattern instead. I have no problems booting up the phone, and the lock pattern still gives me a certain level of security on the phone.
FatFrosty said:
I think I found a solution, at least for my evo... When I first made a password, I made it just 4 digit number because I was annoyed I had to have a password everytime I turn on my screen. That's when I first couldn't reboot. I coincidentally put in a longer one the next time and didn't have any problems. Long story short, I had to ensure I had a combination of letters and numbers/symbols.
It won't let you set your password to only letters but it won't stop you from putting only numbers which what caused my evo not to boot.
My current password is 'nnn.' because it has letters and a symbol, and it's fast as hell to put in. Try something like that. I've successfully booted 4 times with exchange running in the background.
Warning: My experience with Android is about 7 hours right now. I'm afraid I won't be able to help much more than that.
Click to expand...
Click to collapse
Sprint called me back to tell me this workaround.
I FOUND A FIX TO EVERYONE'S ISSUE
Here's what you have to do to get exchange server hooked up normally and not have a constant reboot!
Follow these steps and you will not have any problems.
1.) Hard reset your phone (VOLUME DOWN + POWER with the phone off)
You will have to go down to "CLEAR DATA", it will ask you to confirm.
2.) Let the phone reboot, everything will be erased. Setup your exchange and google account.
WHEN YOU CHOOSE A PASSWORD, USE A NUMBER AND A LETTER
3.) Go to the market place and search for "No Lock". Download it. Install it. Run it.
4.) Press the middle button to make the phone no longer require a lock.
Voila! I just did this and it works perfect!
OP you might want to put this in the first thread you posted so other people know about it without having to go through all these pages.
TripFlex said:
I FOUND A FIX TO EVERYONE'S ISSUE
Here's what you have to do to get exchange server hooked up normally and not have a constant reboot!
Follow these steps and you will not have any problems.
1.) Hard reset your phone (VOLUME DOWN + POWER with the phone off)
You will have to go down to "CLEAR DATA", it will ask you to confirm.
2.) Let the phone reboot, everything will be erased. Setup your exchange and google account.
WHEN YOU CHOOSE A PASSWORD, USE A NUMBER AND A LETTER
3.) Go to the market place and search for "No Lock". Download it. Install it. Run it.
4.) Press the middle button to make the phone no longer require a lock.
Voila! I just did this and it works perfect!
OP you might want to put this in the first thread you posted so other people know about it without having to go through all these pages.
Click to expand...
Click to collapse
Using spaces for your password also works.
I had A time Issue Today At 9:00pm my phone was still saying it was 3:42am On the time in the top bar but the lockscreen time was correct. Just rebooted it and everything was fine
Odd I didnt have any issues using Exchange Activesync on my EVO.
Badious said:
Odd I didnt have any issues using Exchange Activesync on my EVO.
Click to expand...
Click to collapse
+1 I never had any problems with mine either. my password is a cd key and it only has letters and its 5 letters. hmm.. weird.. glad i never had a problem with exchange seeing as this is my work phone! im sorry to everyone that did!
Anyone having problems, contact your IT Manager and ask them if they will add you as an exception to the Mobile Services security requirements. They won't open it up to everyone, but might make an exception or two. I do it for certain people in my organization.
Having problem with EXCHANGE "Failed to create the account Please try again later"
I am having problem with my EVO and connecting to exchagne server. It was working fine, however I have to hard reset the phone. Now when i try to setup my exchange account, it goes through and take me to the page "Finish Setup" when i choose finish setup, it just sit on processing and failed with error "failed to create the account please try again later"
It looks like the OP was just pimping that website, sdx forums. No updates have been made at all and there are many other forums and websites out there with noted issues and fixes. For example, why is there not one single xda forum post?
Thanks to everyone for posting the Exchange workarounds!
webs05 said:
It looks like the OP was just pimping that website, sdx forums. No updates have been made at all and there are many other forums and websites out there with noted issues and fixes. For example, why is there not one single xda forum post?
Thanks to everyone for posting the Exchange workarounds!
Click to expand...
Click to collapse
the title is "known issues from internal sprint support" which means these posts are based on a leak from inside sprint's technical support.
obviously there are quite a few known issues Sprint has acknowledged internally and i've just updated the list with a few more. not sure its possible to solve all of them here in this thread, but at least propagating the knowledge from sprint's internal technical support to our devs will give us greater knowledge going forward in our development work. the alternative is we could all call sprint and hope they are willing to tell us everything their internal techs acknowledge to be wrong with our phone...
if you know of any internal sprint support acknowledged issues with the EVO, please post and i will update the main post. i will look forward to your contributions of internal sprint leaked information or solutions!
if our internal sprint leak stops posting, and nobody leaks any known EVO issues from sprint here, the updates will stop.
TripFlex said:
I FOUND A FIX TO EVERYONE'S ISSUE
Here's what you have to do to get exchange server hooked up normally and not have a constant reboot!
Follow these steps and you will not have any problems.
1.) Hard reset your phone (VOLUME DOWN + POWER with the phone off)
You will have to go down to "CLEAR DATA", it will ask you to confirm.
2.) Let the phone reboot, everything will be erased. Setup your exchange and google account.
WHEN YOU CHOOSE A PASSWORD, USE A NUMBER AND A LETTER
3.) Go to the market place and search for "No Lock". Download it. Install it. Run it.
4.) Press the middle button to make the phone no longer require a lock.
Voila! I just did this and it works perfect!
OP you might want to put this in the first thread you posted so other people know about it without having to go through all these pages.
Click to expand...
Click to collapse
Seems to be a bug with No Lock, if you restart the phone and press the home key twice it will not bring up the screen that shows all 7 active screens and also when in another program if you hit the home button it will not take you back to home, the work around I found is after I reboot I have to restart the No Lock program again and then everything is back to normal.
Anyone use Seek Droid?
http://www.appbrain.com/app/seek-droid/org.gtmedia.seekdroid
How's it compare to lookout or prey?
Seems like it's pretty feature rich for $.99 and reviews are good, but it's always good to hear from real, live users directly.
Lifehacker liked it
http://lifehacker.com/5745207/seek-droid-is-the-simplest-way-to-find-your-lost-android-phone
I think its the best, but I'm one of the developers. PM me if you have any questions.
I'm sure you do, but I was going to get some real user reviews here.
Give it a shot, write a review. If you dont like it, email support and we'll make it right.
I'm not sure if we have many people that are on xda using the app (yet). We are a really small company, and unlike our competition, we dont a marketing department to get our name out. Just a few developers trying to put out a good lightweight product. We love to see reviews and suggestions, so let us know what you think.
I can gave you a brief snapshot [after finishing my write up I realized it wasn't so brief]. Note: I haven't lost my phone yet so I've only been able to test it. Also, I have not tested other Droid locator apps so I have no point of reference. I've tested this on a Droid X.
Setup is a breeze. The user is asked to enter a username and secret code. The app goes through a registration process. The main screen of the app (on the phone) is organized as follows: View Website; Your SeekDroid.com Login; View Help; Current Status [Registered]; Your Secret Code; Options for Enabling remote formmating of the phone and SD card; Option for retrieving call history settings; Terms of Service; and Contact Us.
At the Seek Droid website, you're asked to enter your username and secret code. A top line menu appears, as follows: Locate; Alarm; Calls; Hide; Lock; Wipe; Help; and Log Out. Locate does just what it suggests: the webpage sends out a search command and a Google map displays the location. The Alarm options prompts you to type a message to be sent to the phone. Once the message arrives, the message pops up on the phone's screen and it beeps and will continue to beep until the screen is touched. When the screen is touched, you're taken to the slide-to-unlock screen. If your phone is secured with a password, you'll be directed to the unlock screen (pattern or keypad). Calls displays a recent call list. Hide triggers your device to hide the Seek Droid app from you list of apps (in your app drawer). Reboot is required. With Lock, you're prompted to assign a new digit lock code (digits only, not a new pattern lock). Whether your device already has a lock code or pattern lock, the new code is applied. I, for example, have a pattern lock. I changed the lock code remotely with Seek Droid and it changed it to the new code I sent. With Wipe you are given a prompt to ensure that's what you want to do. I did not test this feature. I might backup my SD card and try the wipe feature for that...I'll report the results later if I do.
I've tested the app indoors and outside, with GPS on and off. It finds it every time, usually within 3 minutes. I keep Use Wireless Networks and Enable Assisted GPS activated in the Settings screen on my device. Also, I have an app protector app that locks apps on my phone (along the lines of App Protector). I have Settings locked (requires a password to access). Seek Droid is able to change the unlock code remotely with Settings protected and unprotected.
Naturally, Seek Droid does not find my phone when it's turned off or in flight mode. Seek Droid does not provide advanced user controls like deleting individual apps, turning off/on GPS, remotely turning on your phone, etc.
Locating my phone worked with Internet Explorer, Firefox and Chrome. Javascript must be enabled.
One final comment: I encountered an issue with one of my computers locating my phone. I contacted Seek Droid support and received a response within 1 hour. Very helpful and responsive...kudos to them. After some troubleshooting, I discovered the problem rested with my computer. Seek Droid worked well from every other computers I have access to (rather than troubleshoot the problem with the one computer, I simply won't use that one to log in to Seek Droid in an emergency). So, my advice is to test the app from various computers so you know which one to use if and when you actually lose your phone.
I recommend the app based on my limited testing. I also recommend that you use this in conjunction with a device password or pattern lock (or an app protector app to prevent removal of Seek Droid). You simply want to set up controls so another person can't easily uninstall the app or deregister the device.
Price has now gone up to $1.99 and a bit peeved as I left it until today to get it, losing out 62p in the process
Anyway, after taking an aggggggge (months on and off) trying to configure Tasker to do this unsuccessfully I've now binned that idea and got this instead; setting it up alongside Tasker to receive a specific SMS to switch all the location finding stuff on (I have mobile and wifi switched off by default).
Just liked to echo the above comment in that it is really easy to use and the location is nailed down much better than all my previous attempts with Tasker.
Well worth it.
Wow, didn't notice that. I still hadn't purchased yet either and was going to. I really don't need it, I just wanted to play around with it. I'll just pass @ $1.99 and use the free version of lookout without wipe functionality and spend the $1.99 on a game I wanted or something.
Oh well.
is there a secret code default because i donwloaded the app to my phone online but never set it up
Kicknik: After installing the app and opening for the first time, you will be prompted to enter a username and a secret code of your choosing. Then, it will go through a process of registering your device (I guess it syncs up with Seek Droid). The username and secret code are then used to login to the Seek Droid website in order to locate and lock your device remotely.
My impressions:
Bought and installed a couple days ago on my Lg Optimus One. I am very satisfied.
The program installs very easily, once installed it asks you to choose a login name and a password and to set a few options: there's a few boxes to check, like the possibility to enable or disable the remote wipe of your smartphone.
Once you are done setting up you can access the seek droid website from your phone or from any device with internet access and once you are logged in you can monitor your device position (you can remotely enable gps if gps is disabled), check the last calls that were made from your device, lock your phone or wipe it to factory settings formatting internal memory and sd (of course it asks you for confirmation on the website if you click on the wipe button).
Another useful feature that can be accessed from seek droid website is the "hide" button. Once you press it the seek droid app on your phone becomes invisible (requires reboot) thus becoming even harder to uninstall (anyway even wehn visible the program requires your password to uninstall).
I tried every feature except for the wipe one and i can say it does what it says. Position through gps is accurate and is shown on a mini google map on the seek droid site. I monitored battery consumption and it seems almost unexistent.
In conclusion i think every smart needs a security program like this, and seek droid does better than other similar apps that i had tried before.
First I was using Lookout, but I rly didn't liked that story with the chinese developer that got misunderstood with his wallpaper app because of what Lookout said. Every website was telling ppl to uninstall his app. Lookout got a lot of attention, everyone installed their app and uninstalled the poor chinese app. That wasn't nice :T
Then I went to WaveSecure, from McAfee. I think it's $20 per year.
Never worked on my phone. Tryed the support, even installed a "debug version", but couldn't make it work properly on my HTC Desire. Gave up.
I was looking for another app to replace it and then I met Seek Droid. Was very cheap, no monthly fees and such, decided to give it a try.
Dude, I'm VERY satisfied. It's easy to install, got it WORKING on 5 minutes. McAfee WaveSecure didn't worked for me, but I had no issue with Seek Droid. If I had met it before, could save the $20 I paid to get WaveSecure (I should have tested it first, but saw "McAfee" on it, guessed it works.)
Didn't noticed any abnormal battery drain, I could retrieve the latest phone calls made and received, I could lock and unlock from the website, located very fast (I was using wifi when I tested).
I think that it could report the number of the SIM card and keep the alarm message on the screen, I mean, If I just lose it, I would like to keep on screen instructions to contact me :S
Currently If you "click" on the message, it will go away.
Anyway, I'm another happy customer.
It's very cheap, everyone should give it a try!
seijimaddog said:
Anyway, I'm another happy customer.
It's very cheap, everyone should give it a try!
Click to expand...
Click to collapse
Glad to hear you like it. Dont forget to review us in the Android Market.
I bought it for me (EVO) and my wife (LG Optimus S). Very reasonable price. Easy install and configuration and website control.
We also were using the new Sprint/Assurian TEP app. That has additional features--which I don't want or need (i.e., contacts backup). And, even though my wife's phone also has TEP, their app now says that the subscription has expired--which it hasn't.
I was about to cancel the TEP for her phone anyhow, and this is a nice reminder of why it's a waste for her cheap phone anyhow.
We're happy with Seekdroid and the $.99 price.
sycko,
I have Seek Droid on my Droid and my wife's Droid 2. Love the application. I was wondering if there was a way to get to get Seek Droid to work on my rooted Nook Color? There can be a general location using the WiFi instead of GPS I believe.
Thank you for your time.
How does one set this up? I bought it a while back and never got around to setting it up until today. I launch it on my EVO and it pops up a screen asking for a name and password, and anything I put in it says it's username or secret code is incorrect (obviously, since I've never set up a seekdroid account). I go to the website and it does the same thing. HOW DO I SET UP AN ACCOUNT IN THE FIRST PLACE?
Thanks.
Nevermind. Got it. (Uninstalled and reinstalled and the create account screen popped up.)
Does this work with Google Voice? I don't have text messaging, so thats the issue I have with location/alarm apps
I want to know, what if my phone got stolen and the guy instantly decides to wipe my device clean of any trackers .. will this device still be able to track after such an activity ?
Also, what if the robber doesn't wipe the device clean, but modifies/disables the internet connection on the device ? Or switches to another SIM which does NOT have internet on it ? Will this program still be helpful in any sense ?
Free today on Amazon. Don't know if this is current version, but thought I would pass that along. Clean interface, but I haven't put it through its paces yet.
Great app
I love the app. Very easy to use. I've used it to locate my phone twice.
I just installed mohan's latest ROM for the skyrocket and I am getting a message that seekdroid is not working. Any tips on how to debug. Is there a log of the failure?
I like the ROM, but consider this a must have app.
need a bit of help
sycko said:
I think its the best, but I'm one of the developers. PM me if you have any questions.
Click to expand...
Click to collapse
If seekdroid or something like that was installed on my phone. By my psycho gf. How would I totally remove it????
Hi guys, I created this account just for this question so I hope I'm posting in the right section!
On to the problem, I have a SM-G920I S6 that I have locked with my fingerprints. I set my backup password to my gmail one so it would be easy to remember. This morning I went to unlock my phone and the scanner didn't recognise my finger 3 times(happens sometimes as we all know). It asked me for the backup password which I entered and it told me was wrong (3? times). It then asked for my google email and password which it also says is wrong!
I haven't set up the 'Find my mobile' thing yet (idiot) so I can't remotely unlock it. I tried logging in and out of youtube on my pc and that works fine but now I can't access the verification code message because there are multiple messages/texts (on my phone) at this point *sigh* - but it demonstrates that my password is working at least!
I guess the last thing I can do is wipe the phone? but I obviously don't want to do that...
I also only just recently changed my password and enabled 2-step verification (before buying the phone though so that shouldn't break it???) if that helps.
Thanks guys!
Hi again guys, I just want to announce that my phone has magically let me in with the password I've tried dozens of times!
I'm not sure how to delete/end a thread so I just wanted to post a conclusion. Sorry if I haven't done the right thing.
I already posted here about an issue where both my wife's and my GS7E's had a login issue where our pin/password would not be accepted, but with new info thought this should stand alone. It happened again this morning. I awoke to a request for my password to "protect" my fingerprints. The password like the pin in the previous 2 incidents is not accepted. My phone is locked and it seems after contacting both Sprint and Samsung? The only option is a factory reset. I spoke to a rep at Sprint and she said this is a known bug and they are receiving many calls about it. Sometimes, after rejecting the password/pin repeatedly it will suddenly work, but I'm already at the 1hr between tries point. I even tried to use the google dashboard but it will not replace the password because the phone is already locked with a password. I have removed security from my wife's phone to prevent this. I will do the same with my phone when I gain access. After loving the phone, I'm now at a point where I'm considering returning both for either G5's or holding out for the HTC 10 which should be released within my 30 day window. I don't know if this is specifically fingerprint related or pin/password? If you don't want to face a factory reset? You may want to consider turning off login security till a fix is found. Waking up with a locked device and no way of fixing without completely wiping the same is not conducive to a good day.
Why not just use Fingerprint with pattern backup?
its the update APC thats warned about in this forum
it breaks all kinds of stuff
(I posted this in the other topic but will post it here as well to help further discussion)
Yeah, it's the strangest thing. This happened to me as well only it was a password and not a pin. I honestly thought it was a mistake on my part. About a day after initially getting the device and setting up the fingerprint and password, my phone died ( I was using Gear VR and it didn't alert me that battery was even low), and when I rebooted it said something like " enter password for storage encryption" or something of the sort. I assumed it was my unlock password but it wasn't working....
So I looked all over the internet and all I could find were recommendations to try your normal unlock password. I tried and tried until I got the dreaded "you have 9 attempts remaining before factory reset" popped up. That's when I thought back to when I first set up the password and how I wasn't used to the edge of the screen yet. So I kept accidentally hitting keys on the edge while I was typing (because normally you can rest your hand on the edge, but on this if you do that you're pressing the edge of the screen). So I tried my exact password with one of the characters as a common "typo" that I kept making for that letter. And voila! It worked! Now the weirdness continues.
At this point I'm happy I figured it out but found it SO odd that I typed that password so many times and input a typo.... I must had used that password at least 15 times over that day....the odds of me doing a typo every time..slim. So the whole thing felt extremely sketch so I immediately went to change the password (and just turn off security in general, don't need it, just was playing around with fingerprint and needed password) after it booted up. And, of course, even with the typo the pass no longer worked. I tried it until the wait time between each try was an hour, heh. I tried all sorts of typo variations of the password, but to no avail. But, at least the phone was now ON. So I was able to backup my SMS, Apps, Settings, Themes, etc and prepare for the factory reset. What a wild ride.
I have no idea why it even happened in the first place. I never turned on any encryption and I never turned on "require password on boot up." Those settings were even toggled off when I checked while the phone was still on. (couldn't see all settings without password though).
Even weirder, I have no idea why the password with the typo even worked that one time to get it to boot. That same password never worked again.
IDK how widespread this is, but be CAUTIOUS and back up the things that you need to. Also, sign up for a Find My Mobile type service to unlock your phone and give you remote access should happen to you. Or just disable the security altogether until they announce a bug fix for this issue. I thought I was the only one with this issue and chalked it up to a weird freak occurrence. So thanks for the topic as I now know it wasn't just me.
corey52 said:
(I posted this in the other topic but will post it here as well to help further discussion)
Yeah, it's the strangest thing. This happened to me as well only it was a password and not a pin. I honestly thought it was a mistake on my part. About a day after initially getting the device and setting up the fingerprint and password, my phone died ( I was using Gear VR and it didn't alert me that battery was even low), and when I rebooted it said something like " enter password for storage encryption" or something of the sort. I assumed it was my unlock password but it wasn't working....
So I looked all over the internet and all I could find were recommendations to try your normal unlock password. I tried and tried until I got the dreaded "you have 9 attempts remaining before factory reset" popped up. That's when I thought back to when I first set up the password and how I wasn't used to the edge of the screen yet. So I kept accidentally hitting keys on the edge while I was typing (because normally you can rest your hand on the edge, but on this if you do that you're pressing the edge of the screen). So I tried my exact password with one of the characters as a common "typo" that I kept making for that letter. And voila! It worked! Now the weirdness continues.
At this point I'm happy I figured it out but found it SO odd that I typed that password so many times and input a typo.... I must had used that password at least 15 times over that day....the odds of me doing a typo every time..slim. So the whole thing felt extremely sketch so I immediately went to change the password (and just turn off security in general, don't need it, just was playing around with fingerprint and needed password) after it booted up. And, of course, even with the typo the pass no longer worked. I tried it until the wait time between each try was an hour, heh. I tried all sorts of typo variations of the password, but to no avail. But, at least the phone was now ON. So I was able to backup my SMS, Apps, Settings, Themes, etc and prepare for the factory reset. What a wild ride.
I have no idea why it even happened in the first place. I never turned on any encryption and I never turned on "require password on boot up." Those settings were even toggled off when I checked while the phone was still on. (couldn't see all settings without password though).
Even weirder, I have no idea why the password with the typo even worked that one time to get it to boot. That same password never worked again.
IDK how widespread this is, but be CAUTIOUS and back up the things that you need to. Also, sign up for a Find My Mobile type service to unlock your phone and give you remote access should happen to you. Or just disable the security altogether until they announce a bug fix for this issue. I thought I was the only one with this issue and chalked it up to a weird freak occurrence. So thanks for the topic as I now know it wasn't just me.
Click to expand...
Click to collapse
FYI, find my mobile services will allow you to lock an unlocked device with a new password, but will not allow you to lock an already locked device. So far, it appears that using a pattern as the fingerprint backup is immune to the issue, pin and password are not. ALSO, the issue can go away and your pin/password is accepted, even after many tries. The worst case scenario is when this happens after a restart, when you must use your backup method (pin, password or pattern) instead of a fingerprint.
Hi,
Yesterday I set a fingerprint lock on my S7. It prompted me to enter a backup password and some other password, both with different requirements (one only had to be 4 letters, one was longer and had a number) and the longer one had to be confirmed whereas the shorter one did not. I set this up and tested it a few times, everything seemed to work great. Later I let my phone idle and it turned the screen off on its own for the first time, ever since then the phone has not been able to recognize my fingerprint. It doesn't even say "No match", it just acts like I'm not even putting a finger on it at all.
Tried over and over and eventually tried the backup password, which for some reason is the shorter one without a number. I put in what I am absolutely sure I put in, and it wouldn't take it. Tried a couple more times, even got so desperate as to emulate potential typing errors I might have made (since no confirmation for that password) and nothing worked.
Eventually I hit the timed lockout and I had to stop trying things then. So I went online and searched and discovered Google's Android Device Manager. I heard that if you lock the phone with it you can unlock it through the same manager and the phone will be unlocked. First thing that was odd was that ADM didn't give me an option to enter a password, just a contact message and phone number. I still put in a message and hit lock, and... nothing changed on ADM at all.
Now my phone shows the stupid message every time I wake it up and every few seconds on the lock screen (I can still attempt to unlock the phone with the password and use phone/camera though), but ADM doesn't even give an option to unlock, just change the locked message. I can't even get rid of the damn lock by changing it to blank. I heard Samsung offers a similar service but I never made a Samsung account and apparently one is required to use it.
Beyond that the only solution I've found is wiping the phone (which I can easily do, because there's an option in ADM for it which presumably works), which I really don't want to do since I have a lot of pictures and data on the phone that aren't backed up that I would absolutely hate to lose.
To make things worse it appears that this issue is specific to my phone/the S7/Samsung phones/something, as I have my old Nexus 4 listed in ADM as well and going through the options for it I see it has the ability to define a password, but no such thing for the S7. I really have no clue where to go from here, tons of googling hasn't found me any method I haven't already tried or can't do.
I'd be so grateful if someone here would at the very least find a way for me to recover data before wiping it to get rid of the lock.