Known Issues from Internal Sprint Support - EVO 4G Android Development

Not sure the best place to post this but since I'm more into development, I figure getting this information out to the community should allow us to develop a fix/patch before Sprint/HTC get around to it.
Leaked news from internal Sprint technical support regarding known issues with the EVO. Im linking to the original source of the leak for the full original information and any updates which might also be leaked.
Known issue: HTC EVO 4G - Front screen lens panel not flush near "Home" button
Known issue: HTC EVO 4G - WiFi Signal Indicator Shows Low Strength
Known issue: HTC EVO 4G - Qik Video Chat Update Available
Known issue: HTC EVO 4G - Browser could slow when using bluetooth and WiFi
Known Issues: HTC EVO 4G - Monitor doesn't support video out
Known Issues: HTC EVO 4G- Proximity sensor still active when in hands-free call
Known Issues: HTC EVO 4G - 720p Video Recording
Known Issues: HTC EVO 4G - MicroSD Card Permissions Issue
Known issue: HTC EVO 4G - Google Search Bar Widget Displaying Incorrectly

Found another.
If you have device security enabled on an Exchange server that forces devices to create a device password to sync, it will not allow the EVO to reboot after creating the password.
1. Set up ActiveSync Exchange account on EVO
2. Authenticate with Exchange server
3. Create device password as you are forced to do with the Exchange policy
4. EVO will sync and download content
5. Reboot EVO and it will not boot beyond 4G animated boot logo screen, gets stuck in a loop.
Just got off the phone with Sprint. This is a known issue in their build of 2.1 that should be fixed in 2.2

Soupskin said:
Found another.
If you have device security enabled on an Exchange server that forces devices to create a device password to sync, it will not allow the EVO to reboot after creating the password.
1. Set up ActiveSync Exchange account on EVO
2. Authenticate with Exchange server
3. Create device password as you are forced to do with the Exchange policy
4. EVO will sync and download content
5. Reboot EVO and it will not boot beyond 4G animated boot logo screen, gets stuck in a loop.
Just got off the phone with Sprint. This is a known issue in their build of 2.1 that should be fixed in 2.2
Click to expand...
Click to collapse
Ahh this is horrible! I wish i had known this b4 i got this phone, not using exchange server is not an option for me.
I'm going to try this option and see if it works:
http://www.zdnet.com/blog/cell-phones/touchdown-exchange-android-app-updated-to-version-30/1149

TripFlex said:
Ahh this is horrible! I wish i had known this b4 i got this phone, not using exchange server is not an option for me.
I'm going to try this option and see if it works:
http://www.zdnet.com/blog/cell-phones/touchdown-exchange-android-app-updated-to-version-30/1149
Click to expand...
Click to collapse
Let us all know if it works or not, please.

Maybe this will help
I think I found a solution, at least for my evo... When I first made a password, I made it just 4 digit number because I was annoyed I had to have a password everytime I turn on my screen. That's when I first couldn't reboot. I coincidentally put in a longer one the next time and didn't have any problems. Long story short, I had to ensure I had a combination of letters and numbers/symbols.
It won't let you set your password to only letters but it won't stop you from putting only numbers which what caused my evo not to boot.
My current password is 'nnn.' because it has letters and a symbol, and it's fast as hell to put in. Try something like that. I've successfully booted 4 times with exchange running in the background.
Warning: My experience with Android is about 7 hours right now. I'm afraid I won't be able to help much more than that.

Any ideas I did the FOTA update with a Exchange Server password of all numbers and cannot reboot the device - it's caught in a loop of some sort - please help

I use LockPicker to help with the forced password issue. I set up a lock pattern on my EVO, and downloaded LockPicker from the market. Set up my exchange account, and created my password. I then started lock picker, and it overrides the exchange password and uses the previously set pattern instead. I have no problems booting up the phone, and the lock pattern still gives me a certain level of security on the phone.

FatFrosty said:
I think I found a solution, at least for my evo... When I first made a password, I made it just 4 digit number because I was annoyed I had to have a password everytime I turn on my screen. That's when I first couldn't reboot. I coincidentally put in a longer one the next time and didn't have any problems. Long story short, I had to ensure I had a combination of letters and numbers/symbols.
It won't let you set your password to only letters but it won't stop you from putting only numbers which what caused my evo not to boot.
My current password is 'nnn.' because it has letters and a symbol, and it's fast as hell to put in. Try something like that. I've successfully booted 4 times with exchange running in the background.
Warning: My experience with Android is about 7 hours right now. I'm afraid I won't be able to help much more than that.
Click to expand...
Click to collapse
Sprint called me back to tell me this workaround.

I FOUND A FIX TO EVERYONE'S ISSUE
Here's what you have to do to get exchange server hooked up normally and not have a constant reboot!
Follow these steps and you will not have any problems.
1.) Hard reset your phone (VOLUME DOWN + POWER with the phone off)
You will have to go down to "CLEAR DATA", it will ask you to confirm.
2.) Let the phone reboot, everything will be erased. Setup your exchange and google account.
WHEN YOU CHOOSE A PASSWORD, USE A NUMBER AND A LETTER
3.) Go to the market place and search for "No Lock". Download it. Install it. Run it.
4.) Press the middle button to make the phone no longer require a lock.
Voila! I just did this and it works perfect!
OP you might want to put this in the first thread you posted so other people know about it without having to go through all these pages.

TripFlex said:
I FOUND A FIX TO EVERYONE'S ISSUE
Here's what you have to do to get exchange server hooked up normally and not have a constant reboot!
Follow these steps and you will not have any problems.
1.) Hard reset your phone (VOLUME DOWN + POWER with the phone off)
You will have to go down to "CLEAR DATA", it will ask you to confirm.
2.) Let the phone reboot, everything will be erased. Setup your exchange and google account.
WHEN YOU CHOOSE A PASSWORD, USE A NUMBER AND A LETTER
3.) Go to the market place and search for "No Lock". Download it. Install it. Run it.
4.) Press the middle button to make the phone no longer require a lock.
Voila! I just did this and it works perfect!
OP you might want to put this in the first thread you posted so other people know about it without having to go through all these pages.
Click to expand...
Click to collapse
Using spaces for your password also works.

I had A time Issue Today At 9:00pm my phone was still saying it was 3:42am On the time in the top bar but the lockscreen time was correct. Just rebooted it and everything was fine

Odd I didnt have any issues using Exchange Activesync on my EVO.

Badious said:
Odd I didnt have any issues using Exchange Activesync on my EVO.
Click to expand...
Click to collapse
+1 I never had any problems with mine either. my password is a cd key and it only has letters and its 5 letters. hmm.. weird.. glad i never had a problem with exchange seeing as this is my work phone! im sorry to everyone that did!

Anyone having problems, contact your IT Manager and ask them if they will add you as an exception to the Mobile Services security requirements. They won't open it up to everyone, but might make an exception or two. I do it for certain people in my organization.

Having problem with EXCHANGE "Failed to create the account Please try again later"
I am having problem with my EVO and connecting to exchagne server. It was working fine, however I have to hard reset the phone. Now when i try to setup my exchange account, it goes through and take me to the page "Finish Setup" when i choose finish setup, it just sit on processing and failed with error "failed to create the account please try again later"

It looks like the OP was just pimping that website, sdx forums. No updates have been made at all and there are many other forums and websites out there with noted issues and fixes. For example, why is there not one single xda forum post?
Thanks to everyone for posting the Exchange workarounds!

webs05 said:
It looks like the OP was just pimping that website, sdx forums. No updates have been made at all and there are many other forums and websites out there with noted issues and fixes. For example, why is there not one single xda forum post?
Thanks to everyone for posting the Exchange workarounds!
Click to expand...
Click to collapse
the title is "known issues from internal sprint support" which means these posts are based on a leak from inside sprint's technical support.
obviously there are quite a few known issues Sprint has acknowledged internally and i've just updated the list with a few more. not sure its possible to solve all of them here in this thread, but at least propagating the knowledge from sprint's internal technical support to our devs will give us greater knowledge going forward in our development work. the alternative is we could all call sprint and hope they are willing to tell us everything their internal techs acknowledge to be wrong with our phone...
if you know of any internal sprint support acknowledged issues with the EVO, please post and i will update the main post. i will look forward to your contributions of internal sprint leaked information or solutions!
if our internal sprint leak stops posting, and nobody leaks any known EVO issues from sprint here, the updates will stop.

TripFlex said:
I FOUND A FIX TO EVERYONE'S ISSUE
Here's what you have to do to get exchange server hooked up normally and not have a constant reboot!
Follow these steps and you will not have any problems.
1.) Hard reset your phone (VOLUME DOWN + POWER with the phone off)
You will have to go down to "CLEAR DATA", it will ask you to confirm.
2.) Let the phone reboot, everything will be erased. Setup your exchange and google account.
WHEN YOU CHOOSE A PASSWORD, USE A NUMBER AND A LETTER
3.) Go to the market place and search for "No Lock". Download it. Install it. Run it.
4.) Press the middle button to make the phone no longer require a lock.
Voila! I just did this and it works perfect!
OP you might want to put this in the first thread you posted so other people know about it without having to go through all these pages.
Click to expand...
Click to collapse
Seems to be a bug with No Lock, if you restart the phone and press the home key twice it will not bring up the screen that shows all 7 active screens and also when in another program if you hit the home button it will not take you back to home, the work around I found is after I reboot I have to restart the No Lock program again and then everything is back to normal.

Related

WM6.1 - I'm asked for a password, but I don't have one!

Hello.
I recently got a Sony Ericsson XPERIA X1 (with Windows Mobile 6.1), and I set a password on it.
Sometimes when it would ask me for my password, the shift or fn keys wouldn't work, so I couldn't enter it. I would have to soft reset the device to be able to type in my password.
Frustrated, I decided to disable password protection entirely. I then found that after leaving the device alone for a period of time (while sleeping, for example), it would lock and ask me for a password - but since I no longer had one, I couldn't. I would have to soft reset the device to bypass the password screen.
I searched around, and found that this was a bug in Windows Mobile, and the only solution was to hard reset and never enable password protection. After a while of putting up with it, I flashed my device to use itje's Touch-IT v7, and I performed a hard reset. It was fine for a while, but now it's doing it again: it's asking me for a password when I leave it alone for a period of time, but I don't have one. I never set a password this time.
Is there any real solution to this? It's incredibly frustrating. Thank you in advance.
you mean the security password that is enforced when using exchange email? there is ap app that will enable you to turn it off, but you should read this thread (the app is listed here but you should take heed of the warning from deedee). I leave it up to you.
http://forum.xda-developers.com/showthread.php?t=358695
Try "hard reseting" it
I'm not using Exchange email, and the checkbox to disable password protection isn't greyed out (like it is in that thread). Thanks for the link anyway though, I'll have a look around the registry.
Anyone else know anything about this?
Edit: As I said in my original post, I already tried a hard reset when this problem originally appeared. I hadn't touched the password protection settings at all since my hard reset, but it's happening again.
Does nobody have a solution for this?
are you sure someone isn't messing with your phone and setting a password? I've been using windows mobile for 6 years and never had that problem.
And you said something about a bug.... can you link me to whatever you found?
Thanks for the reply, I appreciate it.
I just tried searching for that again, but unfortunately I can't find it. It was a thread with somebody saying that they have no password set, yet the device asks for one so they can only bypass the screen by soft resetting - and that's the exact problem I'm having now. There was no solution posted so I didn't bookmark it or anything.
I am the only person that has had access to my phone, so nobody has messed with it. The password setting is definitely disabled, and the HKLM\Security\Policies\Policies\00001023 registry value is set to 1 (disabled). My phone doesn't ask me for a password when I first start it (so I can get past it each time via a soft reset), it just seems to happen after 10 hours or so - I'm not exactly sure what triggers it.
Edit: I'm not sure if this is what I read before, but it seems to describe the same thing.
http://forum.xda-developers.com/showthread.php?t=291567
nuclear said:
Thats the question: is it really time for WM6?
So far i believe that the device cannot digest what we have so far of WM6. Too many non-functional things or bugs if you would like to say =_=
Device auto-locks and asks for password and if you dont have a password you cannot get into the device other than by soft reset. Asks password even for activesync! PDAViet has problem with activesync in vista as it disconnects after 5 minutes. WiFi only turns on from Comm center. Hang up's on 25MB free RAM. A lot of memory leak! 10MB to run SPB Time -_-...
Click to expand...
Click to collapse
Edit 2: Here's another one... No real solution posted.
http://social.microsoft.com/Forums/en-US/windowsmobile/thread/88834ba5-b64a-45c3-8dc4-378ffc3a40d6
seckin38 said:
I have recently purchased HTC Touch with WM6. 2 days ago, it suddenly locked. I couldn't unlock because it asks for password. Because I didn't set a password, I couldn't unlock.
Click to expand...
Click to collapse
This is really wierd, i have been using wm since 5 was on the scene and ive never come across your issue. I appreciate that your not using exchange but did you try the zeynee unlock app? It might stop the lock screen, you never know. If it doesnt work then nothing lost huh??
I didn't try it, no. I was concerned about the posts saying the application used up too much battery power, and thought checking the registry would be good enough (since nothing should be changing the value). I'll install it now and see if the problem still occurs. I don't have much hope that this will help though.
Okay, it just happened again. The application didn't help.
Ok, worth a try...
Have yoyu considered flashing to a different rom to see if this works? Is there a new stock Rom available?
Ill have to look more into this, maybe msdn has something on it.
Well, I had this problem with both my original Vodafone ROM and the custom one I'm using now. I'm reluctant to flash it again due to the hassle of reinstalling everything again.
I think it may be related to notifications. It just happened again as I got a text message, and last time it happened just before I received a Skype call. When I'm away and come back to find it locked, there tends to be a new icon in the notification area. It definitely doesn't happen every time I get a notification though...

Seek Droid Reviews?

Anyone use Seek Droid?
http://www.appbrain.com/app/seek-droid/org.gtmedia.seekdroid
How's it compare to lookout or prey?
Seems like it's pretty feature rich for $.99 and reviews are good, but it's always good to hear from real, live users directly.
Lifehacker liked it
http://lifehacker.com/5745207/seek-droid-is-the-simplest-way-to-find-your-lost-android-phone
I think its the best, but I'm one of the developers. PM me if you have any questions.
I'm sure you do, but I was going to get some real user reviews here.
Give it a shot, write a review. If you dont like it, email support and we'll make it right.
I'm not sure if we have many people that are on xda using the app (yet). We are a really small company, and unlike our competition, we dont a marketing department to get our name out. Just a few developers trying to put out a good lightweight product. We love to see reviews and suggestions, so let us know what you think.
I can gave you a brief snapshot [after finishing my write up I realized it wasn't so brief]. Note: I haven't lost my phone yet so I've only been able to test it. Also, I have not tested other Droid locator apps so I have no point of reference. I've tested this on a Droid X.
Setup is a breeze. The user is asked to enter a username and secret code. The app goes through a registration process. The main screen of the app (on the phone) is organized as follows: View Website; Your SeekDroid.com Login; View Help; Current Status [Registered]; Your Secret Code; Options for Enabling remote formmating of the phone and SD card; Option for retrieving call history settings; Terms of Service; and Contact Us.
At the Seek Droid website, you're asked to enter your username and secret code. A top line menu appears, as follows: Locate; Alarm; Calls; Hide; Lock; Wipe; Help; and Log Out. Locate does just what it suggests: the webpage sends out a search command and a Google map displays the location. The Alarm options prompts you to type a message to be sent to the phone. Once the message arrives, the message pops up on the phone's screen and it beeps and will continue to beep until the screen is touched. When the screen is touched, you're taken to the slide-to-unlock screen. If your phone is secured with a password, you'll be directed to the unlock screen (pattern or keypad). Calls displays a recent call list. Hide triggers your device to hide the Seek Droid app from you list of apps (in your app drawer). Reboot is required. With Lock, you're prompted to assign a new digit lock code (digits only, not a new pattern lock). Whether your device already has a lock code or pattern lock, the new code is applied. I, for example, have a pattern lock. I changed the lock code remotely with Seek Droid and it changed it to the new code I sent. With Wipe you are given a prompt to ensure that's what you want to do. I did not test this feature. I might backup my SD card and try the wipe feature for that...I'll report the results later if I do.
I've tested the app indoors and outside, with GPS on and off. It finds it every time, usually within 3 minutes. I keep Use Wireless Networks and Enable Assisted GPS activated in the Settings screen on my device. Also, I have an app protector app that locks apps on my phone (along the lines of App Protector). I have Settings locked (requires a password to access). Seek Droid is able to change the unlock code remotely with Settings protected and unprotected.
Naturally, Seek Droid does not find my phone when it's turned off or in flight mode. Seek Droid does not provide advanced user controls like deleting individual apps, turning off/on GPS, remotely turning on your phone, etc.
Locating my phone worked with Internet Explorer, Firefox and Chrome. Javascript must be enabled.
One final comment: I encountered an issue with one of my computers locating my phone. I contacted Seek Droid support and received a response within 1 hour. Very helpful and responsive...kudos to them. After some troubleshooting, I discovered the problem rested with my computer. Seek Droid worked well from every other computers I have access to (rather than troubleshoot the problem with the one computer, I simply won't use that one to log in to Seek Droid in an emergency). So, my advice is to test the app from various computers so you know which one to use if and when you actually lose your phone.
I recommend the app based on my limited testing. I also recommend that you use this in conjunction with a device password or pattern lock (or an app protector app to prevent removal of Seek Droid). You simply want to set up controls so another person can't easily uninstall the app or deregister the device.
Price has now gone up to $1.99 and a bit peeved as I left it until today to get it, losing out 62p in the process
Anyway, after taking an aggggggge (months on and off) trying to configure Tasker to do this unsuccessfully I've now binned that idea and got this instead; setting it up alongside Tasker to receive a specific SMS to switch all the location finding stuff on (I have mobile and wifi switched off by default).
Just liked to echo the above comment in that it is really easy to use and the location is nailed down much better than all my previous attempts with Tasker.
Well worth it.
Wow, didn't notice that. I still hadn't purchased yet either and was going to. I really don't need it, I just wanted to play around with it. I'll just pass @ $1.99 and use the free version of lookout without wipe functionality and spend the $1.99 on a game I wanted or something.
Oh well.
is there a secret code default because i donwloaded the app to my phone online but never set it up
Kicknik: After installing the app and opening for the first time, you will be prompted to enter a username and a secret code of your choosing. Then, it will go through a process of registering your device (I guess it syncs up with Seek Droid). The username and secret code are then used to login to the Seek Droid website in order to locate and lock your device remotely.
My impressions:
Bought and installed a couple days ago on my Lg Optimus One. I am very satisfied.
The program installs very easily, once installed it asks you to choose a login name and a password and to set a few options: there's a few boxes to check, like the possibility to enable or disable the remote wipe of your smartphone.
Once you are done setting up you can access the seek droid website from your phone or from any device with internet access and once you are logged in you can monitor your device position (you can remotely enable gps if gps is disabled), check the last calls that were made from your device, lock your phone or wipe it to factory settings formatting internal memory and sd (of course it asks you for confirmation on the website if you click on the wipe button).
Another useful feature that can be accessed from seek droid website is the "hide" button. Once you press it the seek droid app on your phone becomes invisible (requires reboot) thus becoming even harder to uninstall (anyway even wehn visible the program requires your password to uninstall).
I tried every feature except for the wipe one and i can say it does what it says. Position through gps is accurate and is shown on a mini google map on the seek droid site. I monitored battery consumption and it seems almost unexistent.
In conclusion i think every smart needs a security program like this, and seek droid does better than other similar apps that i had tried before.
First I was using Lookout, but I rly didn't liked that story with the chinese developer that got misunderstood with his wallpaper app because of what Lookout said. Every website was telling ppl to uninstall his app. Lookout got a lot of attention, everyone installed their app and uninstalled the poor chinese app. That wasn't nice :T
Then I went to WaveSecure, from McAfee. I think it's $20 per year.
Never worked on my phone. Tryed the support, even installed a "debug version", but couldn't make it work properly on my HTC Desire. Gave up.
I was looking for another app to replace it and then I met Seek Droid. Was very cheap, no monthly fees and such, decided to give it a try.
Dude, I'm VERY satisfied. It's easy to install, got it WORKING on 5 minutes. McAfee WaveSecure didn't worked for me, but I had no issue with Seek Droid. If I had met it before, could save the $20 I paid to get WaveSecure (I should have tested it first, but saw "McAfee" on it, guessed it works.)
Didn't noticed any abnormal battery drain, I could retrieve the latest phone calls made and received, I could lock and unlock from the website, located very fast (I was using wifi when I tested).
I think that it could report the number of the SIM card and keep the alarm message on the screen, I mean, If I just lose it, I would like to keep on screen instructions to contact me :S
Currently If you "click" on the message, it will go away.
Anyway, I'm another happy customer.
It's very cheap, everyone should give it a try!
seijimaddog said:
Anyway, I'm another happy customer.
It's very cheap, everyone should give it a try!
Click to expand...
Click to collapse
Glad to hear you like it. Dont forget to review us in the Android Market.
I bought it for me (EVO) and my wife (LG Optimus S). Very reasonable price. Easy install and configuration and website control.
We also were using the new Sprint/Assurian TEP app. That has additional features--which I don't want or need (i.e., contacts backup). And, even though my wife's phone also has TEP, their app now says that the subscription has expired--which it hasn't.
I was about to cancel the TEP for her phone anyhow, and this is a nice reminder of why it's a waste for her cheap phone anyhow.
We're happy with Seekdroid and the $.99 price.
sycko,
I have Seek Droid on my Droid and my wife's Droid 2. Love the application. I was wondering if there was a way to get to get Seek Droid to work on my rooted Nook Color? There can be a general location using the WiFi instead of GPS I believe.
Thank you for your time.
How does one set this up? I bought it a while back and never got around to setting it up until today. I launch it on my EVO and it pops up a screen asking for a name and password, and anything I put in it says it's username or secret code is incorrect (obviously, since I've never set up a seekdroid account). I go to the website and it does the same thing. HOW DO I SET UP AN ACCOUNT IN THE FIRST PLACE?
Thanks.
Nevermind. Got it. (Uninstalled and reinstalled and the create account screen popped up.)
Does this work with Google Voice? I don't have text messaging, so thats the issue I have with location/alarm apps
I want to know, what if my phone got stolen and the guy instantly decides to wipe my device clean of any trackers .. will this device still be able to track after such an activity ?
Also, what if the robber doesn't wipe the device clean, but modifies/disables the internet connection on the device ? Or switches to another SIM which does NOT have internet on it ? Will this program still be helpful in any sense ?
Free today on Amazon. Don't know if this is current version, but thought I would pass that along. Clean interface, but I haven't put it through its paces yet.
Great app
I love the app. Very easy to use. I've used it to locate my phone twice.
I just installed mohan's latest ROM for the skyrocket and I am getting a message that seekdroid is not working. Any tips on how to debug. Is there a log of the failure?
I like the ROM, but consider this a must have app.
need a bit of help
sycko said:
I think its the best, but I'm one of the developers. PM me if you have any questions.
Click to expand...
Click to collapse
If seekdroid or something like that was installed on my phone. By my psycho gf. How would I totally remove it????

Can't Unlock Phone - Using Official Dev Account - RESOLVED

Ok, now I'm going into my third day with this phone, and I'm really struggling to find a way that it has made me happy. I mean, yeah, I like the OS and all, but Sprint still hasn't gotten back to me on whether they're going to send me a free Airave (I spend half the time in my home roaming). I had to reset the device yesterday to get it to connect to Marketplace - even though my account has never said anything but US (last time I left the country was in the Navy 21 years ago) - and even though I could connect to marketplace on Zune software, my phone wouldn't connect to it. Now I've got that working, by resetting the phone.
Now I can't get the phone unlocked. My developer account has been approved, identity verified, and the next step in my process is unlock my phone. I have tried all the tricks I've found so far: start phone, unlock the lock screen, turned off a bunch of services on my PC (like SQL, IIS, and more), reset my phone again, touch marketplace on the phone while connected so it says "connected" on the screen... Between all this and the lousy reception I get at home, I'm ready to just chuck this thing back at Sprint and say, "Thanks, but no thanks." The one thing keeping me from doing that is that Verizon is going to get the Trophy, and I want a phone with a keyboard. I've had keyboards on all my WinMo phones, and don't plan to stop now. I just wish this phone was available on VZW. I'm going to stick it out as long as I can, but iff I don't have an improved experience by day 28, Sprint gets it back... </rant>
Ok... Have I missed any other steps in getting this phone to connect to the Developer Phone Registration tool?
Have you tried following the directions here:
http://social.msdn.microsoft.com/Fo...s/thread/bfa70370-4926-4086-ad0e-febe716b8bf0
Yes, many times.... I never get past step 4.
Someone just told me an another thread that you have to be verfied through GeoTrust and to do that you must first create and submit an app that you have developed.
After you submit the app, supposedly GeoTrust will contact you via email and have you verify some personal information.
Make a fake app. That's all you have to do. Make one, then submit it. This will generate a claim number with GeoTrust. Trust me, I had to do this myself...
Have you got your certificate from msdn yet it takes a couple of days, once you get your certificate your account will be unloced
thealanshow said:
Make a fake app. That's all you have to do. Make one, then submit it. This will generate a claim number with GeoTrust. Trust me, I had to do this myself...
Click to expand...
Click to collapse
I just finished this. Hopefully by monday all will be well
My account has already cleared GeoTrust, and the next step is to unlock my phone. I'm not a student, but it wouldn't matter - I can't get that far. The reg tool doesn't even detect my phone.
If you're getting the dreaded "Check that the Zune software is running blah blah blah" message, this one is a PITA to deal with. From what I've seen poking around on the interwebs, it's hitting a good number of people. It happened to me too.
I have 2 systems that are identical hardware wise, and running 64 bit OSes.
I have 1 machine running a 32 bit OS (it's a much older system).
I was finally able to unlock the phone without any issues at all on the 32 bit system (after swapping out my phone and nearly a week of struggling with it) the very first time I tried.
I'm loving the phone, especially with it being unlocked, but it was a fight until I tried it on that last machine.
Poke Microsoft about it. The more they hear about it and the more information they get about it the faster they'll be able to fix it (that assumes the problem is even on their end).
I've heard using a USB hub (or if you're already using one then NOT using it) has helped some people. *shrug*
Thanks for all the suggestions - I appreciate them. I have yet to get my phone to get past the check zune... blah blah blah error, with the exception of one time. Here's what I did...
I reset my phone, got past the intro, added my live account, hooked it to the computer, let it sync with Zune (I had deleted the phone's proflie), opened the reg tool, and it found the phone. I entered my login info, and got the dreaded 0x64 error having to do with time on the phone.
Several posts I found had to do with people getting past this by using a different internet connection and finding success. Well, I have a rather odd internet connection going on. I live right behind my church, just beyond wireless range from the pastor's router. So here's what I have:
Scientific Atlanta DSL modem/router combo - pastor's connection
Buffalo high powered router running DD-WRT sitting on the platform (closest part of the building to my house), repeating the pastor's signal.
Buffalo high powered router running DD-WRT sitting in my computer room, repeating wireless to my house, and serving as wired router to the server and the HTPC.
Pastor's is 192.168.1.1, the one on the platform is 192.168.2.1, and the one in my house is 192.168.3.1, so they are all separate networks, each using the one upstream of it as a gateway.
So, given my success connecting to the phone, I walked over to church, phone still connected to the computer, connected to the pastor's router, and by this point in time, I can no longer connect to the phone.
I suspect that there is some update that Sprint is pushing that causes this problem, so I repeated the process several times, each time deleting the Zune profile, resetting the phone, going through enough of the startup to get to the settings, and putting it in airplane mode, then connecting in the specified order, allowing the new profile to be created, and still failing to connect to the phone from the reg tool.
Over on the App Hub forums, there are several of us with this problem, and a Microsoft team member said that they believe that it is something specific about the Sprint Arrive, and they are looking into it.
My main gripe about this whole thing is that since Sprint is a latecomer to the game, all the posts I'm finding about this are like six months old. Many people have overcome this problem, so you'd think that Microsoft would have figured out the problem by now, and fixed it.
I hope to get this figured out soon, as I am presently unemployed, and spent my $99 to join the App Hub, hoping to make a bit of money there until I get a job. I'm working on something, but until my phone is unlocked, I can't put my confidence in testing solely with the emulator.
Thanks for the tips guys. I do appreciate it.
I've heard really good things about the HTC arrive, I hope it works out for you. Who knows, it could be something NoDo related (because to the best of my knowledge those phones come with NoDo stocked on). I kinda hope it is, it would take the sting out of the fact that so many of us can't our hands on that update! haha ;-)
Yes, it does come with NoDo. It's interesting, takes a bit of getting used to, but it seems to work well. I love the phone. It feels more solid than my TP2. The only thing is that I wish the screen tilt wasn't spring-loaded. I got used to not using it most of the time on my TP2, so it's taking some getting used to on here.
Oh, frustration of all frustrations! I just grabbed my wife's phone and tried it for kicks. It took me all of 15 seconds to unlock her Sprint Arrive. So I know the problem isn't my computer. WHY WON'T MY PHONE WORK?????
(oh, and if it makes any difference, she's installed WAY more apps than I have)
did you try going to msdn?
My MSDN subscription has expired, but I have posted on App Hub forums. MS thinks it is something specific to the Sprint Arrive, but who knows?
If anyone else has had this problem, there is an official workaround posted on AppHub, but for those who don't have access to that forum, here's the copy/paste:
Re: Cannot register developer phone (HTC Arrive)
Reply Quote
Hi Folks,
There is now an understood issue with respect to the HTC Arrive that may be the cause of your problem. It can affect both developer unlock as well as the ability to update the phone. A KB article is in the works but here is the gist of it for developers having trouble unlocking the phone:
Windows Phone 7 Developer Unlock Tool cannot detect the HTC Arrive Phone
Abstract:
This article applies to developers of Windows Phone 7 applications who are testing their application using the Sprint HTC Arrive, model number PC93100, OS build 7389 or 7390. Developers may find that they are unable to unlock the Sprint HTC Arrive phone using the Windows Phone Developer Unlock Tool, for the purpose of deploying their applications to the phone for testing. This article offers a remedy.
Symptoms
The developer completes these steps to register the phone:
1. Registers through the App Hub as per the steps described in the App Hub registration walkthrough here.
2. Downloads and successfully install the latest version of the Windows Phone Developer Tools.
3. Owns an activated Sprint Arrive in which they personalize their settings (including date and time, and selecting a language).
4. Registers the Sprint Arrive with the same Live account they used in the app hub registration.
Next, the developer follows these steps for Developer specific registration:
5. Connects the Sprint Arrive to the developer's PC with the USB cable included with their device.
6. Ensures that the Zune software is running/open.
7. Launches the Windows Phone Developer Registration Tool.
8. The registration tool ultimately fails to detect the phone upon launch, reporting the following message:
"Unable to connect to phone. Please check that the Zune software is running and that the Zune's sync partnership with your phone has been established."
Cause
This occurs due to a specific state setting in the HTC Arrive that results in the phone not being able to make a desktop passthrough connection. This state condition can be mitigated by following the steps below.
Resolution
Use the following workaround.
1. If connected, unplug the phone device from the computer.
On the phone device:
2. Press the Windows button.
3. Press the right arrow button (on the top right of the screen) or swipe from right to left to expose the application list
4. Scroll to and select “Settings”.
5. Scroll to and select “Cellular”.
6. Select “Change Network Profile” and wait for this operation to complete (<-- this is a key step; you don't need to actually change it).
7. Press the Back or Windows key to exit the “Settings” menu.
After completing the above steps, follow through with the registration process:
8. Connect the Sprint Arrive to the development PC with the USB cable included with the phone device.
9. Launch the Windows Phone Developer Registration Tool (Zune software must be running).
10. The window titled "Windows Phone Developer Registration" appears which establishes a connection to the phone device and the following status message: "Status: Phone ready. Please enter your Windows Live ID and password and click Register to begin".
11. Enter the App Hub registered Windows Live ID and password, and then press the "Register" button.
12. The following status message appears in the window:
Status: Your phone has successfully been registered.
Click to expand...
Click to collapse
Thank you hopmedic that fixed it for me
this was driving me nuts and the info here solved it thanks
Thanks it worked.
Done the workaround, but nothing for me, still have the 0x64 error.
My phone was relocked after one year of AppHub. But now I can't unlock it again..
Also tried to deelete the phone in the device list on my account and use a proxy VPN network. I'm ttired of this. :/

[Q] Please explain what is happening

Question to all Android gurus.
I really cannnot understand what is behind
Some time ago I reported here a bug with HTC 2.3.5 and Sense 3.0 upgrade when Power button did not bring a usual "Flight mode -- Switch off -- Reboot" menu. I also mentioned that HTC support confirmed that this is a bug and that an update is expected to come out soon. OK.
Now some interesting details appeared and I am a little bit confused, maybe somebody will explain what is happening.
Before the upgrade I was playing with Leap WiFi Free Utility that was supposed to create a CISCO LEAP Wifi profile, which is being used in our office. When creating the profile I was requested to enter corporate userID and password. Then I was asked to enter another ( second ) password, not part of wifi profile. I entered another password -- well, CISCO LEAP is quite secure protocol, why not to ask for second password to access this profile? Looks normal.
The profile was created successfully, I used it several times...
After some days or maybe even couple of weeks I upgraded to 2.3.5 which brought these issues with power-button menu...
The fix from HTC is still not available, as usual, everything is fine
Then I used my LEAP profile again... entering the password...
Later on suddenly I pressed power button longer than usual -- AND !!!! -- the missing menu is back again !!!
After some experiments I found that the key is this second password to access storage card or smth like this ( the message was too quick to read )
Who can explain -- what kind of password was it ? What for ? How it can affect the behavior of system menu ? How it can be connected ?
I am not very deep in Android, maybe the question is naive, sorry...
But please -- who has any idea what is behind ? Or maybe it is simply a bug on top of bugged bug ?
Sometimes the answer is best left unquestioned. It works now!
I don't think it is a bug. A factory reset is said to fix it and as someone who installed the Europe RUU and not the OTA update, I don't have the problem, so I assume it lies in the patch. If a factory reset fixes it and the routine you've described does the same, somehow that routine is circumventing some glitch which the update suffers from, but not the clean install or the factory reset

Bypass setup — is it possible?

I returned my phone to stock UE40. So it's in something like a factory state. I booted up and, as expected, got the language selection screen. After that, I logged into my WiFi network. But I don't want to enter my account info. I just want to get to the home screen. Seems to me I did this very recently, but that may have been on a Nexus device, maybe one with a custom ROM. I don't recall for sure. Anyway, I can't get past that system request for my Google email address. Is there a way to do this where I can just get to the home screen without entering credentials?
maigre said:
I returned my phone to stock UE40. So it's in something like a factory state. I booted up and, as expected, got the language selection screen. After that, I logged into my WiFi network. But I don't want to enter my account info. I just want to get to the home screen. Seems to me I did this very recently, but that may have been on a Nexus device, maybe one with a custom ROM. I don't recall for sure. Anyway, I can't get past that system request for my Google email address. Is there a way to do this where I can just get to the home screen without entering credentials?
Click to expand...
Click to collapse
One method is to NOT enter your wifi...or to tell it to forget it...maybe pull the sim to so no data connection...then it has no option to setup a gmail account and should let you skip it.
Once at home screen you can go into settings,wifi and re-enable your wifi.
famewolf said:
One method is to NOT enter your wifi...or to tell it to forget it...maybe pull the sim to so no data connection...then it has no option to setup a gmail account and should let you skip it.
Once at home screen you can go into settings,wifi and re-enable your wifi.
Click to expand...
Click to collapse
I don't think I was able to get past the wifi request. That's what I tried the first time around. I could reset and try it again. The SIM card is already out.
I reset and tried to bypass the wifi selection. No go. Even if I turned wifi off, the system would just turn it back on and cycle me through language selection and wifi network. Strange. I KNOW I did this recently, but that may have been on a Nexus 6. Probably was.
FWIW, every time I reset the device, it bootloops when I try to boot into the system. Tonight, this happened a few times. First, when I wiped the device, flashed a system image, and tried to boot into it. Then, a few more times when I reset from stock recovery. Each time, I'd power the phone off during the bootloop and then restart. And it would be OK.
No matter. I'm where I need to be. Just wondered if there was a way around wifi selection and and entering an email address.
Sorry to bump this thread,
But I'm having a similar issue. I restored the phone and booted fine. Until I got to the setup page, I couldn't skip it so I login in my credentials and the "protect your phone" prompt appeared and sent me back to the language screen.
I’m restoring it again using the restore software 4.9.2 tool, since I had the 5 percent issue earlier and I’m going to try again and see if I can skip it.
Of course I’m unable to set up usb debugging as I can’t at least accessing the main home screen.
Any advice suggestions are much appreciated.
Thanks.
Never mind got it working and back on Twrp and flashing. Used an old samsung trick and accessed the developer settings that way.
How you did it?
I can tell you what I did to bypass it.
I first got a USB OTG flash drive from the local computer store. I then downloaded an unsigned apk file from any site that has them. Personally I stumbled upon this solution so I had some random "Unlock your phone" APK on the drive. Anyhow, when the phone was on I plugged the flash drive into the phone and tried to open the APK file, it gave me an error message stating that the app was unsigned but then it allowed me to go into security settings, from there I could turn off all of the google verification crap. After I turned off all of the settings, I wiped the cache on the phone, restored it, and it was fixed. No more verification screen.
i HAVE NO ISSUE ON 6045y WITH STOCK FIRMWARE OR WITH DCZ FIRMWARE. I can bypass the setup screen normally.

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